# Genesys Cloud CX vs UJET Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Genesys Cloud CX excels in its **auto dialer** and **intelligent routing** capabilities, making it a strong choice for organizations looking for efficient contact center operations. Users appreciate the platform's **cloud scalability** and the ability to manage everything from a single interface.
- **Users say** that UJET shines in providing a smooth experience for handling customer interactions, particularly in fast-paced environments. Reviewers highlight its versatility, noting that it effectively integrates with various third-party tools and supports multiple communication channels like **IVR** , **SMS** , and **email**.
- **According to verified reviews** , Genesys Cloud CX has a higher overall satisfaction score compared to UJET, indicating that users feel more positively about their experience with the platform. This is reflected in the feedback praising its **user interface** and the effectiveness of its **WebRTC tool**.
- **Reviewers mention** that UJET's ease of use is a significant advantage, with many users appreciating its intuitive design that reduces workload across various channels. This user-friendly approach is particularly beneficial for teams managing high volumes of customer interactions.
- **G2 reviewers highlight** that while Genesys Cloud CX has a robust feature set, some users have reported challenges in matching specific workflow needs, which can lead to configuration difficulties. This contrasts with UJET, where users feel the platform is more adaptable to their existing processes.
- **Users express** that UJET's strong integration capabilities, including direct connections to **Google Dialogflow** , enhance its functionality and streamline workflows. This is a notable advantage for businesses looking to leverage AI-driven customer service solutions.



| | Genesys Cloud CX | UJET | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,551 | 1,129 | 
| **Largest Market Segment** | Mid-Market (46.1% of reviews) | Mid-Market (56.6% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Vendor | 

---
## Top Pros & Cons

### Genesys Cloud CX

Pros:
- Ease of Use (144 reviews)
- Features (103 reviews)

Cons:
- Limited Features (58 reviews)
- Missing Features (55 reviews)

### UJET

Pros:
- Ease of Use (51 reviews)
- Features (34 reviews)

Cons:
- Slow Loading (14 reviews)
- Slow Speed (11 reviews)

---
## Ratings Comparison
| Rating | Genesys Cloud CX | UJET | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1075 reviews) | 9.5 (936 reviews) | 
  | **Ease of Use** | 8.9 (1111 reviews) | 9.7 (937 reviews) | 
  | **Ease of Setup** | 8.4 (669 reviews) | 9.6 (345 reviews) | 
  | **Ease of Admin** | 8.5 (617 reviews) | 9.4 (235 reviews) | 
  | **Quality of Support** | 8.2 (1031 reviews) | 9.5 (887 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (610 reviews) | 9.6 (232 reviews) | 
  | **Product Direction (% positive)** | 8.7 (977 reviews) | 9.5 (912 reviews) | 

---
## Pricing

### Genesys Cloud CX

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.1/10 | 30 |
| **UJET** | N/A | N/A |

#### Messenger

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Sequencing** | 8.8 (23 reviews) | Not enough data | 
| **AI** | 9.1 (26 reviews) | Not enough data | 
| **Live Chat** | 9.1 (25 reviews) | Not enough data | 
| **Customization Interface** | 8.5 (25 reviews) | Not enough data | 

#### Channels

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Social Media** | 9.0 (24 reviews) | Not enough data | 
| **Website** | 9.1 (23 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.2 (22 reviews) | Not enough data | 
| **Voice Assistants** | 8.9 (21 reviews) | Not enough data | 
| **Other** | 9.2 (20 reviews) | Not enough data | 

#### Customers

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Targeting** | 8.9 (27 reviews) | Not enough data | 
| **Profiles** | 8.6 (24 reviews) | Not enough data | 
| **Analytics** | 9.1 (25 reviews) | Not enough data | 
| **Lead Gathering** | 8.7 (23 reviews) | Not enough data | 
| **Sales Conversion** | 9.2 (24 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.8/10 | 197 |
| **UJET** | N/A | N/A |

#### Dialing Options

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Preview Dialing** | 8.9 (145 reviews) | Not enough data | 
| **Progressive Dialing** | 8.9 (129 reviews) | Not enough data | 
| **Predictive Dialing** | 9.0 (7 reviews) | Not enough data | 

#### Agent Tools

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (125 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.7 (139 reviews) | Not enough data | 
| **Call Recording ** | 9.2 (163 reviews) | Not enough data | 

#### Automation

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Voice Activity Detection** | 8.6 (121 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 9.2 (148 reviews) | Not enough data | 
| **Call Scrubbing** | 8.7 (109 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (6 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 8.7 (5 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.2/10 | 194 |
| **UJET** | N/A | N/A |

#### Quality Assurance

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Evaluation** | 8.8 (160 reviews) | Not enough data | 
| **Calibration** | 8.6 (150 reviews) | Not enough data | 
| **Reports** | 7.8 (161 reviews) | Not enough data | 

#### Engagement

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Feedback** | 8.5 (139 reviews) | Not enough data | 
| **Dashboards** | 8.2 (160 reviews) | Not enough data | 
| **Training** | 8.2 (148 reviews) | Not enough data | 

#### Performance

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Integrations** | 8.5 (155 reviews) | Not enough data | 
| **Compliance** | 9.0 (153 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **AI Text Generation** | 7.1 (33 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (33 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 525 |
| **UJET** | 9.5/10 | 675 |

#### Channels

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Voice** | 9.1 (357 reviews) ✓ Verified | 9.6 (560 reviews) ✓ Verified | 
| **Social** | 8.3 (209 reviews) | Feature Not Available | 
| **Web Chat** | 8.6 (242 reviews) ✓ Verified | 9.5 (466 reviews) ✓ Verified | 
| **Mobile SMS** | 8.3 (207 reviews) ✓ Verified | 9.3 (410 reviews) | 
| **Email** | 8.3 (242 reviews) ✓ Verified | 9.5 (467 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **AI Text-to-Speech** | 7.9 (69 reviews) | 9.3 (174 reviews) | 

#### Functions

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Session Routing** | 8.8 (394 reviews) ✓ Verified | 9.5 (553 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (403 reviews) ✓ Verified | 9.5 (568 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (342 reviews) ✓ Verified | 9.5 (525 reviews) ✓ Verified | 
| **Speech Analytics** | 8.3 (238 reviews) ✓ Verified | 9.4 (440 reviews) | 
| **Auto Dialer** | 8.5 (245 reviews) ✓ Verified | 9.4 (467 reviews) | 
| **IVR** | 9.1 (320 reviews) ✓ Verified | 9.6 (531 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (305 reviews) ✓ Verified | 9.5 (522 reviews) | 
| **Persistent Data** | 8.6 (244 reviews) | 9.6 (484 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (10 reviews) | 9.7 (45 reviews) | 
| **Cross-system Integration** | 8.0 (11 reviews) | 9.8 (46 reviews) | 
| **Natural Language Interaction** | 7.4 (12 reviews) | 9.8 (45 reviews) | 
| **Proactive Assistance** | 6.7 (10 reviews) | 9.7 (46 reviews) | 

#### Administrative

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Session Summary Notes** | 8.3 (356 reviews) ✓ Verified | 9.5 (534 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (402 reviews) ✓ Verified | 9.5 (512 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 7.5 (441 reviews) ✓ Verified | 9.4 (543 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (289 reviews) ✓ Verified | 9.6 (491 reviews) | 
| **Agent Scheduling and Assignment** | 8.5 (262 reviews) | 9.5 (441 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.1/10 | 47 |
| **UJET** | N/A | N/A |

#### Responses

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Personalization** | 9.2 (36 reviews) | Not enough data | 
| **Route To Human** | 9.4 (36 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (33 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Sales Follow-Up** | 9.1 (9 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.2 (11 reviews) | Not enough data | 
| **Lead Generation** | 8.3 (8 reviews) | Not enough data | 
| **Document Processing** | 8.5 (8 reviews) | Not enough data | 
| **Feedback Collection** | 9.1 (11 reviews) | Not enough data | 

#### Platform

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Conversation Editor** | 8.8 (35 reviews) | Not enough data | 
| **Integration** | 9.3 (37 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.1 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Independent Decision Making** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (11 reviews) | Not enough data | 
| **Task Execution** | 8.9 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **AI Text Generation** | 9.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (6 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 75 |
| **UJET** | N/A | N/A |

#### Responses

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Customization** | 8.7 (60 reviews) | Not enough data | 
| **Control** | 8.8 (58 reviews) | Not enough data | 
| **Route To Human** | 9.1 (60 reviews) | Not enough data | 
| **Menu bars** | 8.5 (61 reviews) | Not enough data | 
| **Drip sequences** | 8.3 (55 reviews) | Not enough data | 

#### Platform

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Live chat** | 9.0 (59 reviews) | Not enough data | 
| **Integrations** | 8.8 (64 reviews) | Not enough data | 
| **Branding** | 9.0 (56 reviews) | Not enough data | 
| **Analytics** | 8.6 (62 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.9 (62 reviews) | Not enough data | 
| **Collection of information** | 8.7 (57 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **AI Text Generation** | 8.6 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (29 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.4/10 | 202 |
| **UJET** | N/A | N/A |

#### Workforce Management

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Agent Availability** | 8.7 (173 reviews) | Not enough data | 
| **Skills Management** | 8.6 (163 reviews) | Not enough data | 
| **Shift Scheduling** | 8.5 (154 reviews) | Not enough data | 
| **Agent Self-Service** | 8.2 (151 reviews) | Not enough data | 
| **Mobile Access** | 8.0 (119 reviews) | Not enough data | 

#### Administration

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Automation** | 8.1 (145 reviews) | Not enough data | 
| **Performance Analysis** | 8.5 (164 reviews) | Not enough data | 
| **Dashboards** | 8.4 (172 reviews) | Not enough data | 
| **Forecasting** | 8.0 (145 reviews) | Not enough data | 
| **Intraday Management** | 8.5 (153 reviews) | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.2/10 | 27 |
| **UJET** | N/A | N/A |

#### Administration

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Access Control** | 9.2 (25 reviews) | Not enough data | 
| **Web Page Navigation** | 8.9 (24 reviews) | Not enough data | 
| **Real Time Assistance** | 9.2 (23 reviews) | Not enough data | 

#### Security

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Data Security** | 9.3 (24 reviews) | Not enough data | 
| **Data Masking** | 9.4 (23 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.0/10 | 49 |
| **UJET** | N/A | N/A |

#### Messaging Channels

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **SMS Messaging** | 9.0 (31 reviews) | Not enough data | 
| **Email** | 9.2 (32 reviews) | Not enough data | 
| **Voice Messaging** | 9.2 (34 reviews) | Not enough data | 
| **Two way messaging** | 9.0 (33 reviews) | Not enough data | 

#### Administration

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Scheduling** | 9.0 (35 reviews) | Not enough data | 
| **Triggered Notifications** | 8.9 (33 reviews) | Not enough data | 
| **Segmentation** | 8.7 (33 reviews) | Not enough data | 
| **Integrations** | 9.0 (37 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.1/10 | 191 |
| **UJET** | 9.6/10 | 276 |

#### Platform

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Omnichannel** | 8.7 (153 reviews) | 9.4 (193 reviews) | 
| **Mobile Access** | 7.8 (132 reviews) | 9.1 (206 reviews) | 
| **Queue Management** | 8.9 (168 reviews) | 9.5 (237 reviews) | 
| **Call Routing** | 9.2 (171 reviews) | 9.6 (241 reviews) | 
| **Call Back** | 8.8 (165 reviews) | 9.6 (245 reviews) | 
| **IVR** | 9.2 (164 reviews) | 9.6 (238 reviews) | 
| **Automatic Call Distribution** | 9.1 (165 reviews) | 9.6 (230 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (61 reviews) | 9.4 (124 reviews) | 

#### Workforce Management

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Call Monitoring** | 8.9 (155 reviews) | 9.6 (232 reviews) | 
| **Performance Evaluation** | 8.8 (152 reviews) | 9.7 (219 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | 9.7 (19 reviews) | 
| **Cross-system Integration** | 7.3 (8 reviews) | 9.9 (21 reviews) | 
| **Natural Language Interaction** | 5.8 (8 reviews) | 9.9 (19 reviews) | 
| **Proactive Assistance** | 5.6 (8 reviews) | 9.7 (20 reviews) | 

#### Administrative

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Call Recording** | 9.1 (163 reviews) | 9.6 (239 reviews) | 
| **Reporting & Dashboards** | 8.3 (166 reviews) | 9.6 (223 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.9/10 | 46 |
| **UJET** | N/A | N/A |

#### Customer Support

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Text** | 9.0 (35 reviews) | Not enough data | 
| **Speech** | 9.0 (37 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (34 reviews) | Not enough data | 

#### Automation

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Ticket Resolution** | 8.7 (33 reviews) | Not enough data | 
| **Customization** | 8.6 (37 reviews) | Not enough data | 
| **Intelligent Routing** | 9.1 (36 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Learning** | 9.0 (35 reviews) | Not enough data | 
| **Language** | 8.8 (35 reviews) | Not enough data | 
| **Conversational AI** | 9.0 (33 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 248 |
| **UJET** | 9.4/10 | 484 |

#### Generative AI

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **AI Text Generation** | 7.8 (28 reviews) | 9.4 (84 reviews) | 
| **AI Text Summarization** | 7.6 (28 reviews) | 9.3 (83 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 9.1 (82 reviews) | 

#### Communication

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Pop-up Chat** | 8.6 (176 reviews) ✓ Verified | 9.6 (396 reviews) ✓ Verified | 
| **Notifications** | 8.5 (178 reviews) ✓ Verified | 9.4 (420 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (131 reviews) | 9.4 (182 reviews) | 
| **In-App Messaging** | 8.5 (145 reviews) | 9.5 (382 reviews) ✓ Verified | 
| **Co-Browsing** | 8.4 (97 reviews) | 9.3 (178 reviews) | 

####  Internal Use

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Customization ** | 8.4 (175 reviews) ✓ Verified | 9.3 (361 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (168 reviews) ✓ Verified | 9.5 (380 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (129 reviews) ✓ Verified | 9.5 (182 reviews) | 
| **Knowledge Base** | 8.4 (145 reviews) ✓ Verified | 9.6 (383 reviews) ✓ Verified | 
| **Team Inbox ** | 8.3 (141 reviews) ✓ Verified | 9.5 (325 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (138 reviews) ✓ Verified | 9.6 (381 reviews) ✓ Verified | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 47 |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **AI Text Generation** | 6.9 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (13 reviews) | Not enough data | 

#### Process

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Mentions** | 8.3 (28 reviews) | Not enough data | 
| **Tickets** | 9.0 (31 reviews) | Not enough data | 
| **Macros** | 8.7 (29 reviews) | Not enough data | 

#### Channels

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Email** | 8.9 (33 reviews) | Not enough data | 
| **Social** | 8.9 (34 reviews) | Not enough data | 
| **Live Chat** | 8.8 (35 reviews) | Not enough data | 
| **Phone** | 9.7 (37 reviews) | Not enough data | 
| **Text** | 9.1 (33 reviews) | Not enough data | 

#### Insight

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Surveys** | 9.3 (30 reviews) | Not enough data | 
| **Reporting** | 9.0 (37 reviews) | Not enough data | 
| **Visitor Activity** | 8.9 (33 reviews) | Not enough data | 
| **Help Desk** | 9.4 (31 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 7.5/10 | 28 |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **AI Text Summarization** | 7.5 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 70 |
| **UJET** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (8 reviews) | Not enough data | 
| **Call Management** | 8.5 (9 reviews) | Not enough data | 
| **Network monitoring** | 6.7 (8 reviews) | Not enough data | 
| **Integrations** | 7.6 (9 reviews) | Not enough data | 
| **Virtual PBX** | 8.1 (7 reviews) | Not enough data | 
| **SIP trunking services** | 7.9 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Phone Calls** | 9.6 (65 reviews) | Not enough data | 
| **Video Calls** | 7.5 (44 reviews) | Not enough data | 
| **Instant Messaging** | 8.4 (52 reviews) | Not enough data | 
| **Screen Sharing** | 8.3 (46 reviews) | Not enough data | 
| **Conference Calls** | 8.8 (53 reviews) | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (54 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Software Pairing** | 8.1 (54 reviews) | Not enough data | 
| **Browser Extension** | 7.9 (47 reviews) | Not enough data | 
| **Individual Download** | 7.8 (48 reviews) | Not enough data | 

#### Advanced Features

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Hold Music** | 8.9 (60 reviews) | Not enough data | 
| **Automated Attendants** | 8.6 (53 reviews) | Not enough data | 
| **VOiP Number** | 9.1 (61 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 11 |
| **UJET** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Voice Recognition** | 8.5 (8 reviews) | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Speech Synthesis** | 9.0 (8 reviews) | Not enough data | 
| **Customizable speech** | 8.5 (8 reviews) | Not enough data | 
| **Multiple voice actions** | 8.8 (8 reviews) | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Encrypted communication** | 8.8 (8 reviews) | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Cross platform compatibility** | 8.8 (8 reviews) | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 5 |
| **UJET** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.4/10 | 69 |
| **UJET** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 

#### Calling

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Record Calls** | 9.4 (62 reviews) | Not enough data | 
| **Generate Location** | 8.6 (54 reviews) | Not enough data | 
| **Call Types** | 8.8 (60 reviews) | Not enough data | 
| **Click-to-Call** | 8.8 (60 reviews) | Not enough data | 
| **Auto Dialer** | 8.9 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Personalization** | 8.6 (57 reviews) | Not enough data | 
| **Information Locater** | 8.6 (57 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (54 reviews) | Not enough data | 

#### Insights

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Notes** | 8.5 (55 reviews) | Not enough data | 
| **Daily Summary** | Feature Not Available | Not enough data | 
| **Automated Voicemails** | 8.5 (57 reviews) | Not enough data | 
| **Automated Emails** | 8.1 (52 reviews) | Not enough data | 
| **Sorts Prospects** | 8.1 (51 reviews) | Not enough data | 
| **Automated Note Taking** | 8.1 (9 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 67 |
| **UJET** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Tenancy Flexibility** | 8.9 (43 reviews) | Not enough data | 
| **Native VoIP** | 9.3 (47 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (52 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Voicemail to Email** | 8.6 (39 reviews) | Not enough data | 
| **Voicemail to SMS** | 8.1 (33 reviews) | Not enough data | 
| **File Sharing** | 8.2 (35 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.2 (36 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.9 (33 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 7.4/10 | 50 |
| **UJET** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Automated Ticket Resolution** | 7.2 (20 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.0 (22 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.1 (20 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 7.2 (20 reviews) | Not enough data | 
| **Multilingual Support** | 7.4 (22 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Proactive Customer Outreach** | 6.9 (19 reviews) | Not enough data | 
| **Feedback Collection** | 7.6 (19 reviews) | Not enough data | 
| **Escalation Handling** | 8.2 (20 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (29 reviews) | Not enough data | 

#### Automation

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (26 reviews) | Not enough data | 
| **Feedback Collection** | 8.3 (20 reviews) | Not enough data | 
| **Document Processing** | 7.5 (19 reviews) | Not enough data | 

#### Autonomy

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Independent Decision Making** | 6.6 (22 reviews) | Not enough data | 
| **Adaptive Responses** | 6.7 (21 reviews) | Not enough data | 
| **Task Execution** | 7.1 (21 reviews) | Not enough data | 
| **Problem Solving** | 7.2 (20 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Genesys Cloud CX | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Genesys Cloud CX (17):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)



---
## Reviewer Demographics

### By Company Size

| Segment | Genesys Cloud CX | UJET | 
|---|---|---|
| **Small-Business** | 13.8% | 9.4% | 
| **Mid-Market** | 46.1% | 56.6% | 
| **Enterprise** | 40.1% | 34.0% | 

### By Industry

#### Genesys Cloud CX

- **Information Technology and Services:** 10.9%
- **Financial Services:** 10.2%
- **Telecommunications:** 5.8%
- **Consumer Services:** 5.1%
- **Insurance:** 4.7%
- **Accounting:** 4.6%
- **Banking:** 4.4%
- **Computer Software:** 4.2%
- **Hospital & Health Care:** 3.7%
- **Retail:** 3.6%
- **Other:** 42.7%

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Transportation/Trucking/Railroad:** 2.6%
- **Financial Services:** 2.6%
- **Other:** 28.8%

---
## Alternatives

### Alternatives to Genesys Cloud CX

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (745 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

### Alternatives to UJET

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)

---
## Top Discussions

### Genesys Cloud CX

- Title: [Anyone integrated PureCloud with custom CRM?](https://www.g2.com/discussions/anyone-integrated-purecloud-with-custom-crm) — 5 comments, 1 upvote
  > **Top comment:** "No .
But you can use the chrome plugin and use cti by pushing url from this plugin.
don't know if it help."
- Title: [how do i reschedule emails or put them on hold?](https://www.g2.com/discussions/16240-how-do-i-reschedule-emails-or-put-them-on-hold) — 5 comments, 1 upvote
  > **Top comment:** "Best to comment on the Genesys Communities board for answers to these questions, and new features etc. "
- Title: [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) — 2 comments
  > **Top comment:** "Its a sales CRM tool. It's a good option for small businesses."
- Title: [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) — 2 comments
  > **Top comment:** "I collaborated by giving my opinion and observations."
- Title: [What does Zendesk software do?](https://www.g2.com/discussions/what-does-zendesk-software-do) — 2 comments
  > **Top comment:** "It is a ticketing Tool"

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/genesys-cloud-cx-vs-ujet)