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Compare Genesys Cloud CX and UJET 
Featured Products
At a Glance
Market Segments
Mid-Market (46.3% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Genesys Cloud CX
Star Rating
(1,524)4.4 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXUJET
Star Rating
(1,127)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive interface that integrates multiple communication channels, allowing users to manage phone calls, emails, and chats seamlessly. Users appreciate the clean layout and multitasking capabilities, which enhance productivity by keeping everything in one place.
- Users say that UJET stands out for its user-friendly setup and intuitive features, making it easy to transfer calls and manage workflows. Reviewers highlight the effectiveness of its IVR system and the Virtual Agent, which they find essential for efficient contact center operations.
- According to verified reviews, Genesys Cloud CX has a higher overall G2 Score, indicating greater user satisfaction. However, some users mention that it can be challenging to configure for specific workflows, which may require additional time and effort during implementation.
- Reviewers mention that UJET shines in its quality of support, with many users praising the responsiveness and helpfulness of the support team. This aspect is crucial for teams that rely on timely assistance to resolve issues quickly and maintain smooth operations.
- G2 reviewers highlight that while Genesys Cloud CX offers robust features for call monitoring and performance evaluation, some users feel that the learning curve can be steep, especially for new team members. In contrast, UJET's straightforward design is often noted as a significant advantage for quick onboarding.
- Users report that both platforms have their strengths in omnichannel capabilities, but UJET's focus on mobile access and SMS features is particularly appreciated by users who prioritize flexibility in communication. This makes UJET a strong contender for businesses looking to enhance their mobile customer engagement strategies.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableUJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Genesys Cloud CX
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
8.6
1,057
9.5
935
Ease of Use
8.9
1,091
9.7
936
Ease of Setup
8.4
650
9.6
344
Ease of Admin
8.4
600
9.4
234
Quality of Support
8.2
1,013
9.5
886
Has the product been a good partner in doing business?
8.5
593
9.6
231
Product Direction (% positive)
8.7
960
9.5
911
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
124
Not enough data
8.6
137
Not enough data
9.2
161
Not enough data
Automation
8.6
121
Not enough data
9.2
146
Not enough data
8.7
108
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Quality Assurance
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Not enough data
Engagement
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Not enough data
Performance
8.5
154
Not enough data
8.9
152
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
348
|
Verified
9.6
559
|
Verified
8.2
204
Feature Not Available
8.6
237
|
Verified
9.5
465
|
Verified
8.3
204
|
Verified
9.3
410
8.3
236
|
Verified
9.5
467
Generative AI
7.8
68
9.4
174
Functions
8.8
393
|
Verified
9.5
552
|
Verified
8.8
401
|
Verified
9.5
568
|
Verified
8.8
339
|
Verified
9.5
525
|
Verified
8.3
233
|
Verified
9.4
440
8.5
243
|
Verified
9.4
467
9.1
314
|
Verified
9.6
531
|
Verified
8.8
302
|
Verified
9.5
521
8.6
244
9.6
484
|
Verified
Agentic AI - Contact Center
6.7
10
9.7
45
8.0
11
9.7
46
7.1
11
9.8
45
6.7
10
9.9
45
Administrative
8.3
356
|
Verified
9.5
534
|
Verified
8.8
398
|
Verified
9.5
511
|
Verified
7.5
435
|
Verified
9.4
543
|
Verified
8.8
286
|
Verified
9.6
492
8.5
261
9.5
441
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
57
Not enough data
8.9
61
Not enough data
9.0
56
Not enough data
8.6
60
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
172
Not enough data
8.6
162
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Not enough data
Administration
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
144
Not enough data
8.5
153
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Not enough data
Administration
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Not enough data
Platform
8.7
150
9.4
192
7.8
132
9.1
206
8.9
167
9.5
237
9.2
169
9.6
241
8.8
164
9.6
245
9.2
161
9.6
238
9.1
163
9.6
229
Generative AI
7.6
60
9.4
124
Workforce Management
8.9
154
9.6
232
8.8
151
9.7
218
Call Center Infrastructure (CCI)
6.9
8
9.7
19
7.3
8
9.9
20
5.8
8
9.8
20
5.6
8
9.9
19
Administrative
9.0
160
9.6
239
8.2
163
9.6
223
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
9.4
83
7.6
28
9.3
82
8.2
28
9.1
82
Communication
8.6
175
|
Verified
9.6
395
|
Verified
8.5
178
|
Verified
9.4
419
|
Verified
8.4
132
9.4
181
8.5
145
9.5
381
|
Verified
8.4
98
9.3
177
Internal Use
8.4
175
|
Verified
9.3
360
|
Verified
8.7
168
|
Verified
9.5
380
|
Verified
8.4
129
|
Verified
9.5
181
8.4
146
|
Verified
9.6
382
|
Verified
8.3
140
|
Verified
9.5
325
|
Verified
8.4
138
|
Verified
9.6
380
|
Verified
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
36
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Not enough data
Generative AI
7.5
27
Not enough data
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
65
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
Not enough data
6.2
10
Not enough data
Calling
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Not enough data
Contacts
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Not enough data
Insights
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Not enough data
Features
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.5
20
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
8.1
23
Not enough data
Automation
8.5
24
Not enough data
8.3
20
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and UJET are categorized as Contact Center, Live Chat, and Call Center Infrastructure (CCI)
Unique Categories
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Outbound Call Tracking, VoIP Providers, and Contact Center Workforce
UJET has no unique categories
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Accounting
4.6%
Other
63.4%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.7%
Alternatives
Discussions
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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