--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-08-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. (51 reviews) - Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. (34 reviews) - Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. (20 reviews) - Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. (17 reviews) - Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. (14 reviews) - Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. (11 reviews) - Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. (8 reviews) - Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. (8 reviews) - Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. Deliver Reliable Customer Communication But Needs Improvement in Flexibility and Design **Rating:** 2.0/5.0 stars **Reviewed by:** Steven R. | Dispatch specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2023 **What do you like best about UJET?** After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone of my customer support, ensuring that technical glitches never get in the way of a good conversation. The web portal is still a breeze to navigate for account management, and the support team remains a top-tier resource when I need technical guidance. We’ve recently started using the feature that allows us to receive images directly from members during a session. This has been a huge win for troubleshooting visual issues that are hard to describe over the phone. It saves a lot of back-and-forth and helps us get to a resolution much faster. **What do you dislike about UJET?** While the image-sharing capability is a great addition, there is one workflow hurdle: agents must stay on the active phone line with the member while the image is being sent. The Pro: You can guide the member through the upload process in real-time. The Con: It can lead to "dead air" or slightly longer handle times while waiting for the file to transmit. I’d love to see a version of this in the future that allows for more asynchronous uploading so we can keep the queue moving while the member finds the right photo. **What problems is UJET solving and how is that benefiting you?** Everything is in one place, which creates simplicity and consistency for my team. The call forwarding, auto-attendant, and interactive voice response features give us the flexibility to handle customer calls efficiently. Customers can get routed quickly without frustrating waits. UJET's reliability has also been a major benefit. Their robust network architecture means very few dropped calls or interruptions in service. I don't have to worry about losing customers due to technical difficulties. With UJET handling our communications infrastructure and support, I can focus on strategic priorities like growth and operations. I know customers will have a professional experience interacting with my business. That peace of mind has been invaluable. Overall, UJET has solved key problems around integrating, managing, and stabilizing our customer communication channels. My business delivers better customer service as a result. ### 2. Lot of categories. **Rating:** 1.5/5.0 stars **Reviewed by:** Danilo S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about UJET?** Its easy to tap the Holding time pressing button. There is a lot of categories like when you try out bound call there is a lot of Tab or category that you have to press first before you call and drop the call. **What do you dislike about UJET?** Its hard for me to get a satisfaction survey. **What problems is UJET solving and how is that benefiting you?** It gives me a lot of time to rest doing my work. ### 3. Ujet... not happy with it at all **Rating:** 1.5/5.0 stars **Reviewed by:** Nathalia S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about UJET?** I am sorry to say that there isn't a lot of feature in Ujet at this moment that I like. One thing I do think it's very helpful is the 'Hangup and callback' button. I have used it for several times and it saves me a lot of the trouble of going to the contacts list and finding a phone number. **What do you dislike about UJET?** I find the application a bit old-school like. I think the layout was supposed to be a clean and straight forward one, but instead, I think it's made too simplistic. **What problems is UJET solving and how is that benefiting you?** The main functionality of Ujet for me is to be able to answer calls from clients and call back. I am more productive if I have a connectivity issue and use the 'Hang up and call back' button. ### 4. My experience is really poor because i keep getting problems with dropping calls randomly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about UJET?** The way it lets you know about the call being inbound or outbound. As well the capabilities that the software has like transfering calls to someone else or someone within your team **What do you dislike about UJET?** Keep having some issues about the calls been dropped randomly, might as well not be a sofware issue but more of a hardware issue , but still not having the best experience **What problems is UJET solving and how is that benefiting you?** trying to solve the problem of tech support to yale and august products trough phone calls , this way we can commnicate with customer about their issues and concerns ### 5. Daily errors **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** The service is pretty quick when it does work. **What do you dislike about UJET?** Almost daily I have to restart my computer in the middle of a call because ujets software mutes my mic, and the only thing that fixes it is a full restart to the pc which is troublesome for my job. **What problems is UJET solving and how is that benefiting you?** I can use it to call drivers and customers to get to the bottom of situations. **Official Response from Laura Powell:** > Hi there! Thank you so much for sharing your feedback - we hope to improve your experience. What you are experiencing is definitely not expected behavior, and our support team would be happy to help troubleshoot with you. We look forward to solving this with you: support@ujet.cx. ### 6. UJET review from an employee **Rating:** 2.0/5.0 stars **Reviewed by:** Samantha G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2020 **What do you like best about UJET?** I like the colors of UJET for each status. The colors of each status makes it easy for me to identify which status I am in, which comes in handy especially when I forget to change statuses. I like the tone that UJET also makes when connecting to a user, however I wish that there was a tone to signal once the connection has been made because sometimes it feels awkward waiting for the end-user to speak. **What do you dislike about UJET?** UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and thankfully the issues haven't occurred during a live call. My peers voice a lot more frequenting issues with UJET such as connection issues, audio issues, issues changing statuses, issues with statuses not tracking, and so forth. **What problems is UJET solving and how is that benefiting you?** I am solving issues from customers reaching out to Customer Support. My current role is more specialized to which I will help with more risk management-type related cases. The benefits I have seen from UJET in this specialized role is (again) knowing what status I am in, and need to be in. UJET will automatically generate a call in my ticket for download, although our company will use the call summary generated within the ticket itself for privacy reasons. When customers call us, UJET has the ability to let us know what systems they are using, like which phone and which network they use. Occasionally we'll see UJET tell us how much battery life they have to, but that is not always the case. This feature comes in handy especially when we have to deal with a live case and we happen to notice their battery is low so we can suggest them connecting to another phone or getting an external battery life. **Official Response from Paul Su:** > Thank you very much for sharing your experience, we are glad to hear about all the ways UJET has helped you and your team leverage more data and use customized status tracking. We are sorry to hear about the trouble you have had and are working with your team to help troubleshoot. Your feedback has also been shared with the leadership team here at UJET. Generally, local internet issues can cause the symptoms you're describing. We are connected with your team and are investigating in order to advise on how to best resolve the symptoms you are experiencing. Your feedback is valuable to us and we will work to improve your experience. ### 7. UJET Review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about UJET?** I like that it notifies you the number of chat in the queue and how many messages a client/customer/shopper has sent. I also like how it times my breaks. **What do you dislike about UJET?** I do not like to numerous glitches that take place. When you end a call and it automatically put you back in a new call without warning. **What problems is UJET solving and how is that benefiting you?** It keeps me organized with my calls and chats. ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+04%3A05%3A56+-0500&secure%5Bsession_id%5D=6b4a5a96-4fb0-4496-aa28-792d8cac7c6a&secure%5Btoken%5D=affb28f58d49647726c317654d9969bb2ca6e3ff04bc739c42ffcdb0d7da6412&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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