--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-08-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. (51 reviews) - Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. (34 reviews) - Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. (20 reviews) - Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. (17 reviews) - Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. (14 reviews) - Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. (11 reviews) - Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. (8 reviews) - Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. (8 reviews) - Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. Powerful CCaaS Integrations and Omnichannel Support with AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Rupesh k. | Technology Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about UJET?** Ujet CCaaS platform is capable of integrating with a large number of third-party tools, including multiple CRMs. It can also directly integrate Google Dialogflow virtual agents. It supports multiple communication channels such as IVR, SMS, email, and WhatsApp. In addition, it supports agent assist and other AI features. **What do you dislike about UJET?** I have found a lack of clear support documentation. The support team required a long time to fix product bugs, and it was difficult to reach out to them for lower-priority issues. **What problems is UJET solving and how is that benefiting you?** It’s easy to configure the Dialogflow virtual agent and escalate to a human agent. To support the human agent, there are multiple AI assistance features such as sentiment analysis, proactive generative knowledge assist, and conversation summarisation. UJET CCaaS supports multiple CRMs, including MS Dynamics, Kustomer, Oracle, Salesforce, Zendesk, ServiceNow, HubSpot, and custom CRM options, including a default CRM. For the IVR channel, you can use the new number provided, keep your existing number, or use the BYOC connector. Integration with Google Cloud services is very smooth and comfortable, including Agent Assist, Conversation Insights, and storage buckets for call and chat transcripts, metadata, and call recordings. It also offers an exceptionally wide range of reports backed by Looker dashboards, and multiple routing systems are available. Overall, with the UJET CCaaS platform, you can customise it based on your requirements. ### 2. Great global calling and integration, but startup lag and number-paste errors need work **Rating:** 3.5/5.0 stars **Reviewed by:** Ashwin B. | Executive - Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about UJET?** UJET provides great integration and makes it easy to call our customers whenever needed. The best part is that we can place calls from anywhere in the world to anywhere else, and customers still receive the call from our legitimate company number. Overall, I find it to be a very useful tool. **What do you dislike about UJET?** UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. I also feel it requires a high-speed network, which makes it difficult to use during remote work. Another issue is that when I paste a customer’s number, it throws an error and then pastes only after clearing previously typed digits, such as the country code. Such basic technicalities still need improvement. **What problems is UJET solving and how is that benefiting you?** It solves the problem of remote workers being able to call as if they’re in the office. Customers don’t feel any lag when they contact us, and overall the communication experience is good. ### 3. Usage of this Best Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about UJET?** I like this tool because it’s versatile and includes features that help reduce our workload across email, chat, and especially calls. I also appreciate how well it integrates with the other tool we use, which makes our overall workflow more efficient. We use it at work all the time because it’s easy to navigate. The functions are straightforward to pick up through self-exploration, and it doesn’t require any formal training. **What do you dislike about UJET?** This tool sometimes experience bug that resulting for me to troubleshoot it sometimes. There's a time that I launch this tool and it couldn't load that interfered our task. Sometimes, it displays a different data that doesn't match the data that my colleague have that yields confusion to our team scorecard. Hopefully, they can fix this in future so UJET can reach its potential. **What problems is UJET solving and how is that benefiting you?** UJET is in a league of its own. It’s the best tool I’ve used so far since working in the call center industry. It benefits me because it gives me peace of mind—every task I’ve handled using it has been completed on time. It also helps reduce disorganization at work, since it has features that help our team function smoothly. Hopefully, my colleagues share the same experience I’ve had while using this tool. ### 4. Its a good tool at work but sometimes its taking a hard time to sign in and sign out. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about UJET?** Very accessible for work and easy to navigate **What do you dislike about UJET?** Having a hard time to sign in and sign out **What problems is UJET solving and how is that benefiting you?** Due to recent report of punched in and out, UJET is currently working on that which will benefit me in the future for more acessible access ### 5. It's user friendly but could use a bit more of improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Dominador H. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about UJET?** It's user friendly. It's not that hard to use compare to other apps. **What do you dislike about UJET?** The sync Ujet in Kustomer cannot be move outside the frame of Kustomer. Also, the I hope it has the function to sync it's mute with the mute button of the headset. **What problems is UJET solving and how is that benefiting you?** Not sure about this one. So far, we are not informed by management in our office on what updates the Ujet have. ### 6. It has some great features but for our team still seems to need work. **Rating:** 3.5/5.0 stars **Reviewed by:** Ceterra C. | Member Service Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about UJET?** I actually like Ujet Phones. I think it's very easy to use for both the agent and customers. It offers some great features like text messages that help when assisting your customers. Especially, when trying to provide a phone number or email but the customer doesn't have anything to note the information. **What do you dislike about UJET?** My dislike is mainly with Ujet chat but overall our agents do have to reboot Ujet often due to it "freezing" up. I don't like that I have to enter a forward slash to pull up the macro language and that agents do not have full access to the shortcuts. It's always easier to start typing the keywords; any macro language with those words will populate for an agent to select rather than using the forward slash. Admins can see the entire chat macro language in shortcuts before using it, but agents can only see a portion of the chat language and have to, at that point, select what they think is the best language from the partial view they get. Also, why not have an option in shortcuts to just "apply macro" to the chat instead of having to go back in and use the slash to enter it manually? We also can't send customers images within the chat even though we can receive them from the customer. **What problems is UJET solving and how is that benefiting you?** Ujet is trying to make good and find a solution to any issues that we've brought to their attention. Which is great! It shows they are really listening to their clients and want to create the best experience they can. I love that they always want to know how they are doing because again it shows they want the best for their clients and the Ujet experience. ### 7. I like the new UI! Amazing experience **Rating:** 4.0/5.0 stars **Reviewed by:** Monica M. | CSR, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UJET?** The best about UJET is the friendly interface, it does not show more complex that can make out mind confuse while assisting customer. It has a more ease of use features , like transferring the customer to another department than the old ones. We can manage our support for the customer in a timely manner. **What do you dislike about UJET?** For me there is no problem or there is nothing i didn't like in this application because it gives us convenicency in receiving call. I dont have to suggest any impovements because for me it serves its purpose and this is a stable app **What problems is UJET solving and how is that benefiting you?** This is easy to use, when in time of pressure and workload while talking to a customer, ujet show all information of the customer you needed for example the registered name and phone number, in a simplest way, not like the other app it looks like complicated. It reduce our confusion in looking of the information we need. ### 8. Best call tool **Rating:** 4.0/5.0 stars **Reviewed by:** Job J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2023 **What do you like best about UJET?** I adore the UI; it's so clean and simple yet so feature, and the integration with Kustomer is so flawless that it seems like the same platform. - Easy to make calls and receive and reroute them as well. **What do you dislike about UJET?** Troubleshooting and error correction are quite difficult, and because it frequently integrates with other tools, things get much more difficult, because support lacks a live chat function, it is extremely difficult to solve problems as fast as possible. **What problems is UJET solving and how is that benefiting you?** I appreciate how UJET's call-holding feature instantly mutes the call, saving me from worrying. It enables me to quickly switch between tasks and complete important notes during calls, which is crucial when dealing with challenging cases that can arise at any moment. However, we must acknowledge that no innovation is without its flaws. Our fast-paced culture aims to keep up with advancements but should not overlook their limitations." ### 9. UJET as a tool for forecasting incoming calls **Rating:** 4.0/5.0 stars **Reviewed by:** Raine Leonard C. | Customer Service Representative, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about UJET?** The thing that I really like about UJET is about utilizing the tagging of the current work that I need and also by being able to handle calls. **What do you dislike about UJET?** The thing that I dislike about UJET is that the buttons are really small and I hope they can speedup the platform or app. **What problems is UJET solving and how is that benefiting you?** UJET helps me by notifying me or forecasts the predicted amount of calls for the day. ### 10. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Janet B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** The finest aspect of Ujet, in my opinion, is that I can communicate effectively with every customer, which enables me to offer excellent customer satisfaction. This equipment is also simple to use and hustle-free. **What do you dislike about UJET?** I haven't noticed any issues with these tools yet. Actually, the only time I have problems with these tools is when our connection is bad. **What problems is UJET solving and how is that benefiting you?** Our organization has KPIs that we must achieve, and one of them is customer satisfaction. The caller's ratings are how we know if we have satisfied them. After our closing remarks, the caller may sometimes choose to end the call on their end, in which case the survey may take some time to reflect. However, when I choose to end the call using Ujet, the survey or ratings will reflect in real-time if the customer takes the survey right away, allowing us to determine whether we were able to provide them with excellent customer satisfaction. ### 11. So far UJET has helped me manage my time and helps me monitor my performance at work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about UJET?** Having an accurate timekeep help me monitor my performance. Not only that it helped me a lot when I had a salary dispute [our company has it's own timestamping tool and it's unreliable. UJET helped me a lot since it has never failed me on my timestamps compared to the one our company use **What do you dislike about UJET?** With the most recent update on the UI switching between calls is a lot more tedious since I have to navigate to 2 different screens just to get to where I can put my caller on hold. Not only that with the current UI when you switch auxes it covers up the aux timer, it's only a minor gripe but I want to be exact on my time. **What problems is UJET solving and how is that benefiting you?** Timekeep, call monitoring, performance metrics and call transfers ### 12. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Manuel David A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about UJET?** UJET is very simple and intuitive, you can change your status and the agent statuses in a very easy way. Monitoring the agents is intuitive and you don't need to study the platform a lot to know how to use it **What do you dislike about UJET?** Sometimes the platform is slow, and takes a while to refresh the agents current status. Reducing the loading time will definetely make the difference and increase the productivity. **What problems is UJET solving and how is that benefiting you?** Ujet helps the operation by allowing the quality analysts to check the live interactions. This allows me to be more productive because that way we can identify risk factors before they become a behavior. ### 13. Amazing tool for working, it makes my job easy and have a lot of options for can be faster **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela G. | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2023 **What do you like best about UJET?** What i like more about ujet is the easy way that have for can handle by other tools for can resolve my cases, also that ujet lt me know how time is waiting my costumer **What do you dislike about UJET?** I don't like from Ujet the new update of dissmis the chat, cause sometimes the next agent that have to take that chat have to repeat all the previous steps that i have to do **What problems is UJET solving and how is that benefiting you?** the new update tha5t have about the short cuts for ask for more information or the automatic messages when the costumer didn't answer for a couple of minutes, that make much better my job ### 14. Been using Ujet for over 1 year **Rating:** 4.0/5.0 stars **Reviewed by:** Yannick L. | System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about UJET?** Easy to communicate with Ujet team. Customer Success team is listening to our issues and doing their best to help. Support is also very reactive and helpful **What do you dislike about UJET?** Some functionalities missing, especially when it comes to Sales, and to the Salesforce integration. **What problems is UJET solving and how is that benefiting you?** Being able to offer different contact channels. Ease of use. ### 15. One call at a time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about UJET?** Now that I have been using UJET for about 2 weeks, I like the look of it. It does take a bit of time to get used to it but once you grasp it every call gets easier and easier. I think that once we add Kustomer to the UJET platform it will be amazing. I will update my comment once I can work with both programs. the only thing right I miss is the notepad that we had with 5-9. **What do you dislike about UJET?** at times the lag between when it says you have a call and then when the call comes in. I wish that when you hear the signal then the call would be there. I have had a few false starts and had to repeat my greeting. **What problems is UJET solving and how is that benefiting you?** UJet is helping out customers with a one-call resolution. and streamline our workflow. It allows each dept to quickly handle any situation quickly. ### 16. The new Ujet look. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about UJET?** I like it is simple and easy and now it seems to be simpler. **What do you dislike about UJET?** I don't like that Ujet uses the same color for different statuses and the new look is cool but it would improve our sight if the status color covered the whole widget as it was before. **What problems is UJET solving and how is that benefiting you?** I'm not sure, I didn't notice problems so far. ### 17. Great software **Rating:** 4.0/5.0 stars **Reviewed by:** Ingrid M. | Support, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about UJET?** Ujet is simple to use, efficient and allows us to see the status of another agents. I love it that we have the chance to choose the ringtone and there is also a delay when picking up the calls, so we can prepare to start talking and adjust the headset. **What do you dislike about UJET?** Sometimes it does not ring and requires specific cache cleaning, which makes it not so easy to use without specific instructions from the team. Additionally, it does not alert the agents when we are actually making a call back, and it would be a nice improvement. Transfers could also be easier, we should be able to type in the name of the team or specific agent we need to transfer to. Additionally, we get stuck on after call work status easily, and there could be an improvement to allow us to be available again automatically after some time. **What problems is UJET solving and how is that benefiting you?** It is solving the communication need between clients and agents, making it easy to use the software. ### 18. UJET for a New User **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher R. | Locations Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about UJET?** It was surprisingly easy to get the hang of after a few times of using it. I like that it logs a lot of details of the call so I don't forget and works seamlessly with Zen. **What do you dislike about UJET?** Ease of use is I think the best feature, it was easy to learn even for someone who was using this kind of application for the first time. The UI could be improved the dial pad is a little small for my taste. **What problems is UJET solving and how is that benefiting you?** UJET saves a lot of time and hassle for me. Also I love having everything in one place and not having multiple tabs open at one time. It makes working efficient. ### 19. Great for communicating with customers **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon Leonel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about UJET?** The upsides of using ujet are that it allows for any kind of interaction that you can think of. It helps me to get in contact with the company and external clients that might need help **What do you dislike about UJET?** Doesnt really allows you to control or update other agents as management. It has its interface but i would say that they can try to do a better job on implementing different tools **What problems is UJET solving and how is that benefiting you?** Is actually very benefitial for me to use this software since it gives a lot of tools that could be polished of course such as managing your team but other than that it brings a lot of business since i started using it ### 20. Recommendable UJET **Rating:** 4.0/5.0 stars **Reviewed by:** Regina Grace M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about UJET?** Easy to use software and trusted by many businesses of every size. It helps make job simple and smooth. Alos, G2 users rated UJET above the competition, and number 1 in Enterprise and Mid-Market for Contact Center Operations. **What do you dislike about UJET?** The CRM integration customization and advanced reporting. **What problems is UJET solving and how is that benefiting you?** Cloud contact center platform for smartphones. Live reporting. ### 21. Wonderful just need a bit of work with the shortcuts **Rating:** 4.0/5.0 stars **Reviewed by:** kristen f. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about UJET?** I like the swiftness of communicating with customers in real-time, the notifications, the smooth transfer, and the ability to see previous conversations before the customer was transferred. **What do you dislike about UJET?** Inability to copy and paste from the shortcuts when the message exceeds the size of the text box. Upon attempt to, I incidentally copy and past all the messages for each category. **What problems is UJET solving and how is that benefiting you?** Communication with customer in fast time as well as the ability to be provided screenshots ### 22. UJET has simplified the call center experience and makes it very easy to manage. **Rating:** 4.0/5.0 stars **Reviewed by:** Rich L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about UJET?** Their UX makes their platform very easy to use. The overall look is fresher than other outdated platforms used today. Their live dashboard metrics are dynamic and you are able to filter data as needed. **What do you dislike about UJET?** Some settings are universal and don't go down on a 'per IVR' basis. This makes it a little challenging when you are supporting multiple brands under the same instance. **What problems is UJET solving and how is that benefiting you?** It's a lot simpler setting up your call center, business hours, IVRs, settings, etc than past platforms. Once you are set up properly, it's very easy to manage your team and users. ### 23. UJet overall has been an ok experience. Sometimes it gives me technical difficulties. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** I like how the phone rings before a customer comes on the line. I like the ringtone; it reminds me of a vintage rotary dial phone. I also like how I receive a notification when a call comes in. **What do you dislike about UJET?** Sometimes, I have technical difficulties when trying to log into the phone in the morning. For example, I receive an error that says, "Fail cannot log in; please contact your administrator." Also, I have technical problems where the phone rings, but I cannot answer the call. For example, the answer button doesn't even show up. **What problems is UJET solving and how is that benefiting you?** The benefit of using UJEt is being able to incorporate the UJET system with our emailing system to work on both emails and calls under the same platform. Ujet is also a convenient way to make phone calls. ### 24. Ujet is very efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Itzel T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about UJET?** I like that Ujet provides it's easy to use app to manage my status ,it is an amazing tool for customer service, it is very stable, and the quality of the calls is remarkable. **What do you dislike about UJET?** I do not like when Ujet freezes or changes my status without knowing, sometimes I have to completely restart my computer. When I log in the first time, it takes time to load. **What problems is UJET solving and how is that benefiting you?** It is very user-friendly, it makes it easier and faster to communicate with our clients, which makes the job easy. It has many benefits as fas as tracking calls. ### 25. Good enough for what I need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2023 **What do you like best about UJET?** It is reliable and works as expected. Navigation is easy to learn. **What do you dislike about UJET?** Pretty basic user interface and not very intuitive. **What problems is UJET solving and how is that benefiting you?** UJET allows for communication via live chat and phone within Kustomer. I am able to use added shortcuts while chatting and dispositions after the interaction is complete. ### 26. Great quality for calls! **Rating:** 4.0/5.0 stars **Reviewed by:** Stephani W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UJET?** Easy to use and never have issues hearing customers on the phone. **What do you dislike about UJET?** Sometimes there's a glitch and the call will have a ringing but you can still hear the cx. **What problems is UJET solving and how is that benefiting you?** Easy to contact customers. ### 27. Ujet performance **Rating:** 4.0/5.0 stars **Reviewed by:** Rei B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about UJET?** Ujet shows the complete options needed for work during shift. **What do you dislike about UJET?** Ujet normally takes time when logging in **What problems is UJET solving and how is that benefiting you?** For punching in before work including breaks and punching out ### 28. uJet **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah S. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about UJET?** Support is very responsive when there are technical issues, and technical issues are few and far between. We requested a feature on the reporting end, and they made changes for us which were very helpful. **What do you dislike about UJET?** Every once in a while, there is a technical issue that there is no explanation for, and is difficult to recreate. We do always get troubleshooting tips when that happens. **What problems is UJET solving and how is that benefiting you?** Seamless integration with our CRM, and very detailed reporting, documentation to help us learn about new features. ### 29. Great experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about UJET?** I find it most helpful when you switch to meal or break status, Ujet keeps track of long you have been in that status so you don't go over on your meal/break! As well as it is easy to use when working with customers. **What do you dislike about UJET?** I honestly find Ujet very useful to use! **What problems is UJET solving and how is that benefiting you?** n/a ### 30. Good but can be better **Rating:** 4.0/5.0 stars **Reviewed by:** Tin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about UJET?** The best part about UJET is the capability to see your CSAT score right away. **What do you dislike about UJET?** I don't like that even those who are unresponsive users can take surveys. It also has a delay when receiving chats before you can type in your initial response. **What problems is UJET solving and how is that benefiting you?** It allows real-time responses to users' problems. ### 31. Very convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Eduardo V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about UJET?** It's convenient and easy to use as well as good call options. **What do you dislike about UJET?** It tends to lag or give incorrect status. **What problems is UJET solving and how is that benefiting you?** It makes it easier to communicate with our customers. ### 32. review **Rating:** 3.5/5.0 stars **Reviewed by:** Hizqueel Ahmed A. | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about UJET?** Instant survey. User friendly UJET's interface is good **What do you dislike about UJET?** Chats disappear sometimes and abruptly end and doesnot count under solved contacts. **What problems is UJET solving and how is that benefiting you?** It saves time and track the user performance. ### 33. Good but there is always room for improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UJET?** It is a pretty intuitive application. It is customer friendly and easy to use. You can totally find out how to use it without needing someone to explaing it to you. **What do you dislike about UJET?** It has crashed sometines. It might be from a system failure or an update that was not notify. It has closed a few times on me leaving me out of the system. Maybe getting a notification beforehand so we know there are going to be some updates and the system will be experiencing some issues. **What problems is UJET solving and how is that benefiting you?** We use it to take calls and chats from customers. I find that this is a very easygoing way to help people on the other side of the screen. Recently I found out there are shortcuts you can use for premade spiels which is a great way to streamline work. ### 34. New updates have made it easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Marquessa M. | Retail support, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about UJET?** Very easy to use, and there is a lot of information in one place to minimize having multiple tabs open without looking too crowded, which I like. **What do you dislike about UJET?** I have to "submit as solved" multiple times to get the ticket to save, not on every ticket, but over half. **What problems is UJET solving and how is that benefiting you?** I like that the page doesn't auto-refresh when the other person hangs up anymore. I don't have to worry about losing my progress. ### 35. It's simple and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about UJET?** That's easy to use, it's not hard to understand how it works. Not complicated at all. One of the best things about UJET is that it rarely stops working and that doesn't interrupt your workflow. **What do you dislike about UJET?** Sometimes it freezes when you are in the middle of live interaction with a customer, and it takes time to get back to normal. We have to make the customer wait a little longer. **What problems is UJET solving and how is that benefiting you?** UJET helps with tracking the activity of a worker in a company, you can know if they're working, on break, on a meal or other status. My business performance has increased and helps me manage my time while working. ### 36. Keep It Simple, Silly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UJET?** It's a simple tool but it's also very intuitive and straightforward. The way to change aux is great and with setting up the next status. I like how it's done. Keep it up. **What do you dislike about UJET?** The only thing I see as a room for improvement is transferring calls and making outbound calls. Transfers can be confusing especially if the agent using it doesn't know what they're doing. **What problems is UJET solving and how is that benefiting you?** UJET helps us solve problems within our business by getting in touch straight with the clients. It is also a great tool for creating a great customer experience. ### 37. Beginning was rocky but ultimately it's clear concise has an occasional lag during conversations. **Rating:** 3.5/5.0 stars **Reviewed by:** Charlotte M. | Residential Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UJET?** I like the timer, you can prepare for the call before taking it. Also the transfer to a specific agent and seeing what status they are on. It's helpful to know if they agent is free. **What do you dislike about UJET?** I dislike that it freezes the call sometimes, the chat feature also sends lots of advertisement texts but that is getting better. Occasionally there is a lag in the conversation. **What problems is UJET solving and how is that benefiting you?** There are many issues been solved, the advertising chat messages have slowed and the UJET is responding better since the launch date. I benefit by never missing a call. ### 38. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** The fact that it's similar to my phone. I can use it to call, text and I also have my shortcut close. **What do you dislike about UJET?** The fact that I can't use "Grammarly" directly on the Ujet chatbox. I always have to write it on a different page then paste it on the chatbox. **Recommendations to others considering UJET:** Ujet is a fantastic tool for Customer Service **What problems is UJET solving and how is that benefiting you?** I use Ujet to communicate with our consumers in my job daily. Ujet also allows me to set my status for our workforce. If I'm in training, coaching session, or if I'm available to work. With Ujet, I can also know how I am doing daily with just one click. My stats let me know how many interactions I had in a day compared to my coworkers and my customer satisfaction level. ### 39. Because it does not work well with Macbook devices **Rating:** 3.5/5.0 stars **Reviewed by:** Nicolette C. | Call center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2022 **What do you like best about UJET?** The recordings of call can be played right after the call **What do you dislike about UJET?** The disconnected calls and the fact that you cant extend your wrap time without changing status **What problems is UJET solving and how is that benefiting you?** I hope there is a bulti in krisp or any similar software that has noise cancellation feature ### 40. Ujet! Easy to use and Hard to beat!! **Rating:** 4.0/5.0 stars **Reviewed by:** Michael R. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about UJET?** I like that its not complicated. A simple design and it has all the bells and whistles one needs. When I open up the program, it doesn't take an hour and a half to start up! I wouldn't say I like it when that happens. I also love how it doesn't have an overload of options, and it just simplifies everything. Not having a big bulky phone on my desk is something I do not miss! The start-up process is relatively fast is a serious mark in the "Pro" column. Overall, I enjoy using this product because of its simplicity. I can do exactly what I need to do, and that's good enough for me. **What do you dislike about UJET?** I dislike the lack of customization available. Nothing to make it more personal for the users. It isn't exciting to look at. I also wish the user could have a call go into wrap-up after the call ends. That way you don't go straight to available and get a call before your are ready! That gets me frustrated to be honest! I want to be prepared before I take that next call. Besides that, there is not too much I don't like about this platform. Sometimes I wish the window was a bit bigger, but I think that's something I can fix. **Recommendations to others considering UJET:** My advice when it comes to using Ujet would be to keep it simple. Don't try to do too much, and just try and stick to the basics. If you do that and use it for what it is meant for, you can't go wrong. Let's say things do go haywire. Reach out to their support. There's not much they won't be able to help with! **What problems is UJET solving and how is that benefiting you?** I don't need to have a bulky phone on my desk! If that was the only benefit...that's ok with me! It keeps me productive and gives me more speed where it counts. I don't have to deal with phone cords or use multiple systems to make a site called. It just makes the whole calling or dialing process as easy as possible. Speed is always critical in my industry, and Ujet calls or answering g calls fast and as efficiently as possible. When it comes to the benefits, I can say that the time it saves me alone makes this product worth buying. I have been able to double my call loads just by adding Ujet to my toolbelt. ### 41. Member experience associate at Tempo handling inbound calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about UJET?** Easy to take calls, transfer calls and even allow others to join a conference call. Gives timr before the call enters the queue so I have a chance to prepare for it **What do you dislike about UJET?** Never came across a negative thing until now **What problems is UJET solving and how is that benefiting you?** Easy way to reach our customers overseas ### 42. UJET helps communicate with people throughout the world!! **Rating:** 3.5/5.0 stars **Reviewed by:** LaShunda G. | Member Experience Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about UJET?** I appreciate the countdown feature with connecting calls, transfer options, and ease of access with logging in. **What do you dislike about UJET?** Ujet does have technical errors that sometimes don't allow calls to connect with incoming and outgoing as well as connect to the arrow website. **What problems is UJET solving and how is that benefiting you?** Ujet is beneficial in its efforts to connect with people from different states with the service we provide. ### 43. Ujet Review **Rating:** 4.0/5.0 stars **Reviewed by:** Lorin B. | CC manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UJET?** User groups and teams, IVR set up as well **What do you dislike about UJET?** Reporting is minimal and doesn't allow for much custom **Recommendations to others considering UJET:** The only consideration is that you have basic google sheets/excel skills to enhance reporting **What problems is UJET solving and how is that benefiting you?** IVR set up, team set up, the customization options for customer audio files. And the queue priority is cool too ### 44. Easy fix, user-friendly, and real-time report of satisfaction rating response **Rating:** 4.0/5.0 stars **Reviewed by:** Hec G. | Customer support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2022 **What do you like best about UJET?** Easy fix, user-friendly, and real-time report of satisfaction rating response **What do you dislike about UJET?** There is no easy option for CS to get to their month-to-date KPIs. **What problems is UJET solving and how is that benefiting you?** Effective ans efficient when working with a customer ehich provides all the time to focus on the customer's concern ### 45. I recommend Ujet **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine Q. | Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about UJET?** I like that I am able to see when there is a call waiting in the queue. **What do you dislike about UJET?** There are Intermittent errors when using the app **Recommendations to others considering UJET:** Enhancement when it comes to the chat tool. there should be an option to attach a screenshot **What problems is UJET solving and how is that benefiting you?** We use it as a telephone app when taking calls and chat conversations. ### 46. UJET review after 7 months using it **Rating:** 3.5/5.0 stars **Reviewed by:** Roberto L. | Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about UJET?** I like the UJET platform because it's a good platform to make calls in our Job, also, it's a good tool to record all the status that we have a long the day. An amazing feature is that we can transfer the calls to a different colleague during the same call. **What do you dislike about UJET?** Sometimes the platform is having issues like missed called just after finishing the call, it could be frustrating because as a worker I'm constantly having issues with the supervisors. **Recommendations to others considering UJET:** I recommend using Ujet because will make it easier for your job to make calls around the World, also, is a good platform to see when the co-workers are changing their status. **What problems is UJET solving and how is that benefiting you?** UJET makes it all easier because we do not need a physical telephone to make calls, also, at the moment to transfer the calls is easier to do with the platform. ### 47. It has been good, how it also helps you track your progress and chats is cool **Rating:** 4.0/5.0 stars **Reviewed by:** Nqobile M. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about UJET?** Mostly how it helps with chats in keeping time and progress. Also the shortcuts option and being able to use it very quickly on chats is amazing. **What do you dislike about UJET?** How sometimes it goes unresponsive or has system issues **What problems is UJET solving and how is that benefiting you?** Customers can be responded to quickly ### 48. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UJET?** easy to use and user friendly. easy to change toggle **What do you dislike about UJET?** having a system error. sometimes it lag the system **What problems is UJET solving and how is that benefiting you?** they need to have a quicker IT support to fix the issue right away ### 49. UJET helps make my work day run smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Shaddia B. | Account Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about UJET?** I like to be able to toggle through the commands easily. The transfer, dialing, and status buttons are easily accessible. **What do you dislike about UJET?** Sometimes there is a time lag, where it is delayed. **Recommendations to others considering UJET:** Get it. Its amazing **What problems is UJET solving and how is that benefiting you?** Helps with answering calls ### 50. UJET Transparency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about UJET?** UJET provides the ability to take your breaks, meetings, and meals. Management can keep a record of your status and the specialist also has transparency. Compared to other phone services it's the best. **What do you dislike about UJET?** While notifying you of a call it would provide a separate notification with a tone. Sometimes the tone does not go away while on a phone call. It causes a distraction on the phone due to a tone is playing in your ear. **What problems is UJET solving and how is that benefiting you?** N/A I do not solve UJET issues with UJET. N/A I do not benefit financially from using this product. I am definitely more productive using UJET. Compared to other phone applications Ujet is great. ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A01%3A58+-0500&secure%5Bsession_id%5D=cfd3b12f-9193-470c-93a4-3eb391ff6392&secure%5Btoken%5D=078526fd5fe657a1bea9f15461653dde83683d3aefc4a390471b9e1cd7daa905&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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