UJET Features

Based on 395 UJET reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 419 UJET reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 181 UJET reviews.

Based on 381 UJET reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. 177 reviewers of UJET have provided feedback on this feature.

Based on 360 UJET reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 380 UJET reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Enables employees to denote potential customers. 181 reviewers of UJET have provided feedback on this feature.

Based on 382 UJET reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 325 UJET reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 380 UJET reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 554 UJET reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 461 UJET reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Based on 407 UJET reviews. Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails. 464 reviewers of UJET have provided feedback on this feature.

Based on 550 UJET reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 565 UJET reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 522 UJET reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

As reported in 437 UJET reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 464 UJET reviews. Has auto dialing or predictive dialing functions for outbound use.

Based on 527 UJET reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Populates CSR's screen with available customer data. 518 reviewers of UJET have provided feedback on this feature.

Based on 481 UJET reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 532 UJET reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 509 UJET reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 540 UJET reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. 489 reviewers of UJET have provided feedback on this feature.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. This feature was mentioned in 439 UJET reviews.

Allows supervisors/managers to record and review telephone conversations of agents. 238 reviewers of UJET have provided feedback on this feature.

As reported in 222 UJET reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 192 UJET reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices. This feature was mentioned in 205 UJET reviews.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 236 UJET reviews.

As reported in 240 UJET reviews. Allows distribution of incoming calls to agents.

As reported in 244 UJET reviews. Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 237 UJET reviews.

Allows automatic distribution of incoming calls to the agents. This feature was mentioned in 229 UJET reviews.

As reported in 231 UJET reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

As reported in 218 UJET reviews. Allows managers/supervisors to evaluate the performance of agents.

Allows users to generate text based on a text prompt. 83 reviewers of UJET have provided feedback on this feature.

As reported in 82 UJET reviews. Condenses long documents or text into a brief summary.

Based on 82 UJET reviews. Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs. 124 reviewers of UJET have provided feedback on this feature.

Based on 172 UJET reviews. Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input 19 reviewers of UJET have provided feedback on this feature.

Works across multiple software systems or databases This feature was mentioned in 19 UJET reviews.

Based on 19 UJET reviews. Engages in human-like conversation for task delegation

As reported in 19 UJET reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input 43 reviewers of UJET have provided feedback on this feature.

Works across multiple software systems or databases 43 reviewers of UJET have provided feedback on this feature.

As reported in 43 UJET reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 43 UJET reviews.