UJET Features

Based on 396 UJET reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 420 UJET reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 182 UJET reviews.

Based on 382 UJET reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. 178 reviewers of UJET have provided feedback on this feature.

Based on 361 UJET reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 381 UJET reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

As reported in 182 UJET reviews. Enables employees to denote potential customers.

Based on 383 UJET reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 326 UJET reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 381 UJET reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 552 UJET reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 459 UJET reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Accepts contacts initiated through SMS or other mobile text functions. 405 reviewers of UJET have provided feedback on this feature.

Based on 462 UJET reviews. Allows CSRs to receive and answer customer emails.

Based on 548 UJET reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 563 UJET reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 520 UJET reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 435 UJET reviews. Provides some level of analytics based on keywords and vocal tones.

As reported in 462 UJET reviews. Has auto dialing or predictive dialing functions for outbound use.

Based on 525 UJET reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

As reported in 516 UJET reviews. Populates CSR's screen with available customer data.

Based on 479 UJET reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 530 UJET reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 507 UJET reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 538 UJET reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

As reported in 487 UJET reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

As reported in 437 UJET reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

As reported in 238 UJET reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 222 reviewers of UJET have provided feedback on this feature.

Allows inflow of requests through various digital channels such as email, social media, etc. This feature was mentioned in 191 UJET reviews.

Allows users to access the software using mobile devices. 205 reviewers of UJET have provided feedback on this feature.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 236 UJET reviews.

Based on 240 UJET reviews. Allows distribution of incoming calls to agents.

As reported in 244 UJET reviews. Allows users to request a call back.

As reported in 237 UJET reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents. 229 reviewers of UJET have provided feedback on this feature.

Based on 231 UJET reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents. 218 reviewers of UJET have provided feedback on this feature.

Allows users to generate text based on a text prompt. 84 reviewers of UJET have provided feedback on this feature.

Condenses long documents or text into a brief summary. 83 reviewers of UJET have provided feedback on this feature.

Simulates human-like speech from text inputs. 83 reviewers of UJET have provided feedback on this feature.

Simulates human-like speech from text inputs. 124 reviewers of UJET have provided feedback on this feature.

As reported in 170 UJET reviews. Simulates human-like speech from text inputs.

As reported in 18 UJET reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases 18 reviewers of UJET have provided feedback on this feature.

As reported in 18 UJET reviews. Engages in human-like conversation for task delegation

Based on 18 UJET reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input This feature was mentioned in 40 UJET reviews.

Based on 40 UJET reviews. Works across multiple software systems or databases

Engages in human-like conversation for task delegation This feature was mentioned in 40 UJET reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 40 UJET reviews.