What do you like best?
-Being able to search across all communities
-Being able to upload deposits with a few clicks
-Reporting is very easy, when it works
-Deleting Journal entries
-Having all banks in one area
-Budget entry is very easy to do
What do you dislike?
-Whenever there is a bug or other issue not easily solved by support, it has to go to 'Development' and we sometimes don't hear back for several weeks
-All of the capital letter 'J's look like capital letter 'I's when you view all owners
-There is no way to print labels just for tenants, only owners, so we've had to create separate lists in other programs (excel) to do this which is sort of not the point of having one database to do everything for you.
-Change more about how the owner access portal works and what the email looks like that owners receive
-No quick way to easily identify Board members
-no running balance on each GL code, just transactions
-non calendar fiscal year Associations seem to be a problem with TOPS [ONE] and Development often gets involved when things don't work
Recommendations to others considering the product
Make sure you know that all vendors will be global and that you will need to do some clean up and re-coding if you use a third party system for your invoice and payment processing. Only owner balances will come forward and if you bring over the legacy history, the running balance will be all zeros.
What business problems are you solving with the product? What benefits have you realized?
To be fair, there is a lot of functionality in TOPS [ONE] that we aren't using either because we aren't ready to implement those modules or they don't fit with how we do business. There was a lot of trial and error we had to do in the sample community to get the owner access module to work. For instance if an owner has already been invited but hasn't registered and you change their email address and you resend the invite, it still doesn't work. Only works for uninvited owners. Once we get the owner access portal dialed in it will solve a lot of problems for us.