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TOPS [ONE]

TOPS [ONE]

4.3
(30)

TOPS provides advanced accounting-based solutions designed for Condominium and Homeowners Association (COA/HOA) management.

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TOPS [ONE] Reviews

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TOPS [ONE] review by Teresita C. M.
Teresita C. M.
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"My experience with Tops One"

What do you like best?

Tops one is a truly excellent association accounting software. As a CPA, it is very important that the software I use is going to generate accurate and correct accounting reports. This program does just that. It is also very well suited for association management companies because of its capacity to connect the different departments through the program itself. It;s ability to be accessed when 'on-the-go" makes is very valuable. You can connect with it on your phone or laptop when not in the office.

What do you dislike?

There is one feature that it still does not have. The program does not allow me to automatically download from the bank the ach debit deposit that is done for those units that pay through direct debit. So, when I process the monthly ach debit deposit into the association account, I have to then enter manually this deposit.

Recommendations to others considering the product

Excellent program to purchase

What business problems are you solving with the product? What benefits have you realized?

All of my accounting and financial management needs, including the correspondence with owners.

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TOPS [ONE] review by Danyelle M.
Danyelle M.
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content

"Still a work in progress"

What do you like best?

-Being able to search across all communities

-Being able to upload deposits with a few clicks

-Reporting is very easy, when it works

-Deleting Journal entries

-editing bills

-Having all banks in one area

-Printing checks

-Budget entry is very easy to do

What do you dislike?

-Whenever there is a bug or other issue not easily solved by support, it has to go to 'Development' and we sometimes don't hear back for several weeks

-All of the capital letter 'J's look like capital letter 'I's when you view all owners

-There is no way to print labels just for tenants, only owners, so we've had to create separate lists in other programs (excel) to do this which is sort of not the point of having one database to do everything for you.

-Change more about how the owner access portal works and what the email looks like that owners receive

-No quick way to easily identify Board members

-no running balance on each GL code, just transactions

-non calendar fiscal year Associations seem to be a problem with TOPS [ONE] and Development often gets involved when things don't work

Recommendations to others considering the product

Make sure you know that all vendors will be global and that you will need to do some clean up and re-coding if you use a third party system for your invoice and payment processing. Only owner balances will come forward and if you bring over the legacy history, the running balance will be all zeros.

What business problems are you solving with the product? What benefits have you realized?

To be fair, there is a lot of functionality in TOPS [ONE] that we aren't using either because we aren't ready to implement those modules or they don't fit with how we do business. There was a lot of trial and error we had to do in the sample community to get the owner access module to work. For instance if an owner has already been invited but hasn't registered and you change their email address and you resend the invite, it still doesn't work. Only works for uninvited owners. Once we get the owner access portal dialed in it will solve a lot of problems for us.

What Community Association Management solution do you use?

Thanks for letting us know!
TOPS [ONE] review by Michelle F.
Michelle F.
Validated Reviewer
Verified Current User
Review Source
content

"Love TOPS[ONE] for Property Management"

What do you like best?

I really like that all the communities can be accessed through one login. I also love the template library and how easy it is to customize templates to be used throughout all communities.

What do you dislike?

The accounting portion of the software needs some improvement. I wish that terms could be entered in the Vendor file for automatic calculation of due dates. Also the date input for all the accounting functions is not user friendly because you either have to click through a calendar, or when using the keyboard you have to enter the date with slashes - 01/01/2018. If the current year defaulted and you could enter 0101 and be done entering that would make data entry quicker. The report module - haven't figured out how to customize the reports and can't find help on how to do that. Lastly, the support department is very hard to get ahold of, especially when you are stuck in the middle of something.

Recommendations to others considering the product

Request training on how to set up the modules and ask for examples of how other companies in your industry are using the various modules like CCR, Work Orders, and Collections.

What business problems are you solving with the product? What benefits have you realized?

Having all communities available and having a global search improves our customer service response and is easier to look up owners accounts when they are on the phone. Cutting down on the time spent on monthly processing due to being able to set up the various assessments within a community so they generate charges through one process.

TOPS [ONE] review by Tiffany D. J.
Tiffany D. J.
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Verified Current User
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content

"Management at your fingertips!"

What do you like best?

Shared place to record communication with residents so office staff can easily see what another employee discussed with a resident. Ease of posting maintenance fees and tracking delinquencies. Great resource for recording consistent enforcement.

What do you dislike?

Some glitches, but reps are very responsive to help. Upgrades sometimes change how a screen looks or functions. A bit of a learning curve at times, but not bad.

Recommendations to others considering the product

It is a very comprehensive program. Be prepared to transition and train prior to going "LIVE". A transition plan is imperative to minimize impact to operations.

What business problems are you solving with the product? What benefits have you realized?

Lag time for financial reporting. Tracking employee performance (maintenance & violations in particular). Cloud storage and records in one place. Real time reports, employee KPIs, and ease of access to records.

TOPS [ONE] review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source
content

"Tops One Software Review"

What do you like best?

I like that Tops is so user friendly. I came in to my current company with experience in a very different software and it took me no time to learn how to operate the site efficiently.

What do you dislike?

The only thing I dislike is that the site is internet based. When we have outages in the office we lose access to homeowner records, but we are working on our putting in some internet backups in our office to prevent this issue. Overall, I don't dislike anything about tops!

Recommendations to others considering the product

Tops has been a great tool to allow users to pay online and has been so easy for our office staff to use!

What business problems are you solving with the product? What benefits have you realized?

We are solving accounting issues in a timely manner and mending relationships with homeowners that other management companies had damaged. We have realized the benefits of online payments. Residents find it so much easier to log on and make their payment than to have to go through the trouble of mailing a check or money order.

TOPS [ONE] review by Kayla A.
Kayla A.
Validated Reviewer
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content

"Tops is Amazing"

What do you like best?

Tops is very user friendly and easy to use. The first tops product we used was Tops Pro then we switched to Tops One once it was available. Even though there have been some issues with Tops One (nothing to major) the support team has been amazing to get the issue resolved and up and running correctly in a timely fashion.

What do you dislike?

There are a lot of issues that still need to be worked out. Last month we launched the owner access portal to our members. A few weeks ago we started getting calls that people were not able to access it. I contacted Tops and they said this is a known issue. 2 weeks later this is still an open ticket. Another major issue we have is that we have many homeowners that own more then one parcel. Currently these members have to receive a separate statement for all their accounts. Since are their accounts have the same contact information they are not able to use the owner access portal unless they provide a different email for each account.

Recommendations to others considering the product

Be patient. This is still a newer product and like all new product has its moments.

What business problems are you solving with the product? What benefits have you realized?

We have been able to solve a lot of accounting problems with customers account. The main benefit we have realized is that it is very user friendly.

TOPS [ONE] review by Linda J.
Linda J.
Validated Reviewer
Review Source
content

"Sold on TOPS One!"

What do you like best?

The best feature I found with upgrading to TOPS One is the ease of entering bills into Accounts Payable. Searching for vendors is a snap and the default distribution function is a definite time saver!

What do you dislike?

The one feature I would like to have available again is the ability to access residents not only by name or property address but also by account number.

Recommendations to others considering the product

We are very pleased that our system enhancement requests to the Support Department are always considered and implemented so keep in mind that TOPS can modify their software to fit any companies needs.

What business problems are you solving with the product? What benefits have you realized?

Having standard reports available at my fingertips is extremely helpful. The ability to pull daily reports of residents with outstanding balances is key for swift follow up and collections.

TOPS [ONE] review by Beth S.
Beth S.
Validated Reviewer
Review Source
content

"TOPS[ONE] is a great product"

What do you like best?

It's easy to use and learn. Homeowners can log into their accounts, reducing call time at the office. Managers can work from anywhere. Customer support is some of the best I have ever experienced. The transition from Pro to ONE had some bumps, but we got support through the entire process and we were never left with unanswered questions. Management is extremely responsive.

What do you dislike?

There is some functionality that I had in an earlier version that isn't available in ONE yet. TOPS says those are coming, but it has slowed us down in a few areas.

What business problems are you solving with the product? What benefits have you realized?

One of the biggest issues we have is caller volume at the office. Now that homeowners can log in to their own accounts and see their activity, our staff is freed up considerably. We now can focus more on building community.

TOPS [ONE] review by Johanne D.
Johanne D.
Validated Reviewer
Verified Current User
Review Source
content

"Tops One Software "

What do you like best?

The ability to mass-email is great and all the record keeping is perfect for peace of mind. The 'google like search' is fast and efficient.

What do you dislike?

Customer service can take up to 24 hours to respond back to you. While that is a good response time, with certain issues or concerns that an immediate response is sometimes required.

What business problems are you solving with the product? What benefits have you realized?

From a property management the software provides stream less workflow and increased efficiency within the office.

TOPS [ONE] review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"TOPS Software is the only software to use"

What do you like best?

I enjoy that I can access tops one from any location or device it makes searching for records and information so easy.

What do you dislike?

How Accounts payable checks are generated.

you print the check then have to look for the check then open it and then print it if you some how miss a check the system still says printed. Also not having the ability to print checks globally for multiple communities. I needs this!

Recommendations to others considering the product

DO IT make the switch this company is going places they have there priorities in order they a few things to work our still but what software company dosent have a few issues

What business problems are you solving with the product? What benefits have you realized?

organization in the company

TOPS [ONE] review by Kathy B.
Kathy B.
Validated Reviewer
Verified Current User
Review Source
content

"Simply the best in association management software!"

What do you like best?

I love that it is cloud based and very user friendly.

What do you dislike?

I'm looking forward to them fleshing out some of the features and better integrating some of the partners.

Recommendations to others considering the product

TOPS has bent over backwards to help whenever possible! They have been amazing!

What business problems are you solving with the product? What benefits have you realized?

Having one platform for all of my association management needs is imperative! It's user friendly and I can grant Board members and other necessary vendors access to the data in ways that I can manage!

TOPS [ONE] review by User
User
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content

"It's been a mixed bag of good and bad trying to use TOPS."

What do you like best?

Once learned, it is fairly easy to use as far as looking up residents, adding charges to their accounts, etc. Once all the data entry is done, hopefully it should be easier to pull up reports.

What do you dislike?

We had to create new sections for marina. It's working out OK, but not great. It will be a continuing work in progress as we try to work out the bugs.

Recommendations to others considering the product

Check out all aspects of TOPS to make sure it meets most of your requirements, anything lacking can be added.

What business problems are you solving with the product? What benefits have you realized?

Once we get the bugs worked out, hopefully we will solve the issue of residents being able to see what charges and fees are on their account.

TOPS [ONE] review by Manny T.
Manny T.
Validated Reviewer
Verified Current User
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content

"Software has improved alot since it first launched. "

What do you like best?

Cloud based & availalble on the go is the best!

What do you dislike?

The inability to actually call someone is frustrating. I have part time employees that need answers when they are here, NOT when 3 days later when nobody is in the office. There are SOOO many features that I wish i could have formal training on. We still don't know how to use or setup these features.

Recommendations to others considering the product

Be Patient in the learning curve

What business problems are you solving with the product? What benefits have you realized?

Association management,

TOPS [ONE] review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Tops One"

What do you like best?

1) Unit Owner access to view history, make payments, and see attached documents.

2) Board login Access to view information

3) Ability to make corrections

What do you dislike?

1) The system is slow to use, wated time to go between fields.

2) Still waiting for the ACH to work.

3) There is no AP batch check run register. The check register the system has is date sensitive, if there is more than one check run a day all the check runs show on the register.

Recommendations to others considering the product

We have used Tops one for over a month, we are still transitioning and figuring things out. It is slower than the prior software, which frustrates the user. But the online access of unit owner, board members, and employees is great.

What business problems are you solving with the product? What benefits have you realized?

The easy access of board and unit members.

TOPS [ONE] review by David K.
David K.
Validated Reviewer
Review Source
content

"VERY HAPPY"

What do you like best?

The software itself is a great product and the support staff is probably the best I have dealt with and I have dealt with several software companies. Terri Perez hands down a professional.

What do you dislike?

Anytime you purchase a new software there are going to be bumps no matter what software you purchase, the key is how the company reacts to those bumps and takes care of the bumps is the key and TOPS by far handles the bumps fast.

What business problems are you solving with the product? What benefits have you realized?

TOPS ONE allows for web based software which allows a companies staff to work remotely, have the ability to train Owners to log in to check their accounts reducing call volume etc.

TOPS [ONE] review by Administrator
Administrator
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Verified Current User
Review Source
content

"TOPS One Saved Money & Time - Very Efficient System"

What do you like best?

Having all resident and accounting information in one place. Love being able to pull reports in real time.

What do you dislike?

Start up is difficult and very time consuming. More consultation and assistance with preparing for set up would be very beneficial.

Recommendations to others considering the product

Should be ready to dedicate extra hours to the initial set up. Will pay off in the end by reducing costs and making operations more efficient. Great for tracking budget and employee performance.

What business problems are you solving with the product? What benefits have you realized?

Creating a centralized place for our records solved the problem of having many spreadsheets and documents in several different places. We anticipate a savings of $5-8k in accounting services in the next year.

TOPS [ONE] review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Tops Review"

What do you like best?

I enjoy the Global feature and ease of jumping from property to property.

What do you dislike?

There is a long lag time when pulling reports thereby slowing down production.

Recommendations to others considering the product

Tops One need to work out the bugs, I would not recommend switching yet, the product still needs work

What business problems are you solving with the product? What benefits have you realized?

Not sure if its a problem solver but I like that we can store community files on the system. I do believe that needs to improve significantly for added value to the end user, currently it's a little sloppy.

TOPS [ONE] review by kimberly m.
kimberly m.
Validated Reviewer
Review Source
content

"Tops One is awesome"

What do you like best?

I like that when I open the program I can see all of my communities

What do you dislike?

I do not like that you cannot add bills in the work order section that ties into the accounting portion of Tops Once

Recommendations to others considering the product

Yes use it it is an amazing program

What business problems are you solving with the product? What benefits have you realized?

I am solving the issue of not having to send as many letters for communities with multiple violations.

TOPS [ONE] review by Administrator
Administrator
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Review Source
content

"TOPS has been helpful in providing help during emergencies."

What do you like best?

The support has not been as timely as we wish. However, when we receive the support it is direct and to the point. The customer support reps are good at what they do and meet the needs of our company.

What do you dislike?

The amount of time it takes sometimes to hear from a support representative.

Recommendations to others considering the product

I would recommend TOPS to property managers to assist with their community association management needs. TOPS is easy to use and produces excellent results.

What business problems are you solving with the product? What benefits have you realized?

TOPS One is helping our franchisee's meet their needs. They are versatile and are able to utilize various partners in community association management.

TOPS [ONE] review by Frank K.
Frank K.
Validated Reviewer
Verified Current User
Review Source
content

"Ease of use"

What do you like best?

The program is simply great all around.

What do you dislike?

Not being able to create document folder

What business problems are you solving with the product? What benefits have you realized?

Great for tracking multiple accounts.

TOPS [ONE] review by User
User
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content

"Good To Use For New Users"

What do you like best?

Tops One makes it easier for me to create and keep track of violations.

What do you dislike?

It is always hard to adjust to a new system. Tops One doesn't make the transition the easiest, but they do offer more support in adjustment than their previous system.

What business problems are you solving with the product? What benefits have you realized?

Tops One makes following up on Violations a lot easier, this is the biggest benefit.

TOPS [ONE] review by Administrator
Administrator
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Verified Current User
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content

"Quirky"

What do you like best?

Ease of navigation is the only positive aspect

What do you dislike?

There are a LOT of glitches and issues; seems everyday something has changed

Recommendations to others considering the product

It is very glitchy. Let TOPS work out the bugs before integrating this software into your daily business

What business problems are you solving with the product? What benefits have you realized?

Property management, work orders, service requests, etc. The work order system is great!

TOPS [ONE] review by Administrator
Administrator
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"The initial implemantation has been a troubling dissappointment."

What do you like best?

Access to homeowner information & work order system.

What do you dislike?

Cannot get letter templates nor billing statements created and installed properly. The TOPS staff does not have the answers either and their response is. "You'll just have to figure it out" In many instances you can tell that TOPS knows there is a problem with the software but has no fix for it.

Recommendations to others considering the product

Wait, it is not ready.

What business problems are you solving with the product? What benefits have you realized?

Right now we are not solving any problems but rather creating more. No benefits realized yet.

TOPS [ONE] review by Administrator
Administrator
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content

"The program is very easy to use."

What do you like best?

The Support Team responds quickly and is very helpful , at times even going above and beyond.

What do you dislike?

I am old school and still long for the days of being able to pick up the phone and have my questions answered. But their support button is helpful and my questions or requests are followed up quickly!

What business problems are you solving with the product? What benefits have you realized?

The HOA I manage was not using any software for their community. I viewed 3 other software companies and felt this was a good fit.

TOPS [ONE] review by Desirae W.
Desirae W.
Validated Reviewer
Verified Current User
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TOPS [ONE] review by Ani G.
Ani G.
Validated Reviewer
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content

"Tops is the BEST softweare"

What do you like best?

User friendly, easy to teach, reliable, excellent support

What do you dislike?

I dont have one, except I like to see general journals how effect General ledger before posting. Its not available right now.

What business problems are you solving with the product? What benefits have you realized?

Utilities

TOPS [ONE] review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"YEA! TOPS[ONE]"

What do you like best?

Easy to use, we provide client services and we are able to assist our clients from ANYWHERE!!!

What do you dislike?

MORE MORE MORE options on reports & reporting

What business problems are you solving with the product? What benefits have you realized?

Paperless, streamline easy use

TOPS [ONE] review by User
User
Validated Reviewer
Review Source
content

"Life Saver"

What do you like best?

How easy it is to use and it covers everything you will need

What do you dislike?

You cant edit documents I save on TOPS. If I need to edit a template i have to make a new one then import.

Recommendations to others considering the product

Let editing happen on our documents

What business problems are you solving with the product? What benefits have you realized?

It covers the organization part of the business. Anything I need to help run the business it covers.

TOPS [ONE] review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source
content

"Tops Review"

What do you like best?

I like that it is user friendly and can hold documents.

What do you dislike?

When you place a request for tickets, it takes a while to process them.

Recommendations to others considering the product

I think it is highly user friendly and I love the file sharing aspect.

What business problems are you solving with the product? What benefits have you realized?

Documents can be cloud based for residents to get at their convenience.

TOPS [ONE] review by User
User
Validated Reviewer
Review Source
content

"TOPS ONE"

What do you like best?

Easy to use and support is very helpful and responsive

What do you dislike?

Sometimes certain features will not work unless computer is restarted

Recommendations to others considering the product

Very easy to use and support is helpful and responsive

What business problems are you solving with the product? What benefits have you realized?

Easy to manage multiple accounts at one time.

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TOPS [ONE]
4.3
(30)

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