Top 10 Text App Alternatives & Competitors

Top 10 Alternatives to Text App Recently Reviewed By G2 Community

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Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,664)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Categories in common with Text App:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,690)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Categories in common with Text App:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

Tidio
By Tidio
4.7/5
(1,851)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Categories in common with Text App:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms
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Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(576)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with Text App:
AI Customer Support Agents
Help Desk
Live Chat
Digital Customer Service Platforms
Customer Service Automation

Jotform AI Agents
By Jotform
4.4/5
(390)
Product Description
Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.
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Categories in common with Text App:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Customer Service Automation

JustCall
By Saas Labs
4.3/5
(2,331)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Categories in common with Text App:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

Hiver
By Hiver
4.6/5
(1,275)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Categories in common with Text App:
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms
Customer Service Automation

Gladly
By Gladly
4.7/5
(1,084)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Categories in common with Text App:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

Sprinklr Service
By Sprinklr
4.3/5
(709)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Categories in common with Text App:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers