--- title: Tenfold Reviews meta_title: 'Tenfold Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 172 reviews by the users' company size, role or industry to find out how Tenfold works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 172 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Tenfold Reviews **Vendor:** LivePerson **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 172 ## About Tenfold Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. ## Tenfold Pros & Cons **What users like:** - Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce. (1 reviews) - Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking. (1 reviews) - Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce. (1 reviews) - Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history. (1 reviews) - Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts. (1 reviews) - Tools (1 reviews) - Tracking Performance (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability. (1 reviews) - Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability. (1 reviews) - Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling. (1 reviews) - Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow. (1 reviews) - Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively. (1 reviews) ## Tenfold Reviews ### 1. Activity monitoring and insight **Rating:** 4.0/5.0 stars **Reviewed by:** Alex P. | Opportunity Development Representative, Wireless, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** Click to dial, live updates of call numbers and insight into the duration of calls, all combine to make tenfold a tool I usually have open alongside my daily tasks - to keep an eye on how hard I am working, and how "smart" I am working! The team element also keeps the role somewhat competitive, which helps. **What do you dislike about Tenfold?** Integration with Salesforce isn't faultless, and some features are not available outside of the US. **What problems is Tenfold solving and how is that benefiting you?** Monitoring individual call activity, and therefore noticing and being able to interject. ### 2. Simple, Easy, and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn L. | Business Account Manager, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Tenfold?** The ease of working with this software and the efficacy. **What do you dislike about Tenfold?** That we rely on it so much, if it fails we lose out on our entire day. **What problems is Tenfold solving and how is that benefiting you?** Getting through my day much faster knowing that I can rely on this software. ### 3. Great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2017 **What do you like best about Tenfold?** The sales team's ability to log their calls and any pertinent detail directly from the Tenfold widget allowed for management to understand where breakdowns in our sales process occurred. **What do you dislike about Tenfold?** We used Tenfold with both SugarCRM and Salesforce and Tenfold worked nicely with both CRMs however I wished the additional functionality in Salesforce was enabled in SugarCRM. It took some doing to build trust with the sales team that Tenfold would functional as well, if not better, when we moved to Salesforce. They were so used to the glitches and foibles of Sugar that they weren't fully onboard when we moved CRMs. And the additional Salesforce functionality tended to confuse my reps. **What problems is Tenfold solving and how is that benefiting you?** The sales team didn't log their calls and the insights gleaned from the calls prior to adopting Tenfold, so sales management was able to have a window into how each deal was progressing once we adopted Tenfold. ### 4. Great Integration with Salesforce & Nextiva **Rating:** 4.0/5.0 stars **Reviewed by:** Rich M. | Genesis Product Consultant, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2017 **What do you like best about Tenfold?** I like the fact I can document quickly and also reference back to recent calls to review notes if I have to. Plus I love that it hyperlinks the phone numbers in Salesforce so it will automatically start ringing when you click on it. **What do you dislike about Tenfold?** I dislike that sometimes it logs itself out and my hyperlinks for the phone numbers turn off in my Salesforce. **Recommendations to others considering Tenfold:** Integration w/Salesforce so we can choose an f/u date and have it update Salesforce. Where there is no redundancy with Salesforce after documenting in tenfold. **What problems is Tenfold solving and how is that benefiting you?** The benefit is streamlining the call notes with my Salesforce automatically and not having to manually dial my numbers. Every second counts!! Plus the caller ID is nice. ### 5. Experience with Tenfold **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I like the fact that Tenfold allows you to fill in notes automatically. Not having to open the notes field the in CRM software is a plus. **What do you dislike about Tenfold?** My company uses Netsuite and I don't think that Tenfold is a familiar with the system as other software (Salesforce, etc.) so the adoption has been a bit clunky. Also, the data is sometimes different from RingCentral so we're still figuring out who to "believe." **Recommendations to others considering Tenfold:** Tenfold is a good product but I make sure they have the expertise with the CRM software you're using. **What problems is Tenfold solving and how is that benefiting you?** We need a way to accurately measure the total amount of calls coming in and out, both by total volume and also by person. I think Tenfold is helping with that. ### 6. Easy and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Karyn L. | Trade Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Tenfold?** There are many pros to using Tenfold. For example, we are able to easily write notes while on the phone with clients - this is great to be able to go back and see what was discussed. We can also link new opportunities right from the Tenfold pop up - all our notes save directly into the opportunity in SalesForce, which means nothing is lost in translation. It is a great tool for accountability and organization. **What do you dislike about Tenfold?** So far i haven't had any problems with tenfold **What problems is Tenfold solving and how is that benefiting you?** Tracks productivity as well as providing helpful notes while we are on the call that we can refer back to for future conversations ### 7. Using TenFold made my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth R. | Litigation Assistant, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Tenfold?** I love the feature where it shows how long you have been on the phone the entire day, week, month, and year. It even shows you who is calling in your client database... it allows easy ways to make notes while you are on the phone with the clients. It is a nice way to monitor how much time you spend with a particular client... **What do you dislike about Tenfold?** I dislike that I no longer have tenfold at the company I work for. **Recommendations to others considering Tenfold:** It is worth it. **What problems is Tenfold solving and how is that benefiting you?** It has helped me with acknowledging how much time I spend with clients and allows me to manage my time more effectively. ### 8. Daily Use Review **Rating:** 2.0/5.0 stars **Reviewed by:** Jose P. | Enrollment Coordinator, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2017 **What do you like best about Tenfold?** I do enjoy the fact Tenfold is an easy to use extension in Google Chrome. **What do you dislike about Tenfold?** Sometimes Tenfold will have times where click to dial does not work or the tab for notes keeps popping up even after submitting notes. **Recommendations to others considering Tenfold:** Great tool but comes with some bugs at times **What problems is Tenfold solving and how is that benefiting you?** Able to dial more, which makes it easier to contact more customers. ### 9. Awesome program for tracking your sales teams' actions **Rating:** 5.0/5.0 stars **Reviewed by:** Elisabeth C. | Account Manager, Furniture, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I love the ability to see the calls made and the length of the calls and the content of the calls made by the sales team. **What do you dislike about Tenfold?** I dislike when the calls automatically attach to the wrong account or contact. **What problems is Tenfold solving and how is that benefiting you?** We have solved the "what is my team talking about" problem. The benefit is that we can see at a glance what our folks are doing and to whom they are speaking. ### 10. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** angela m. | Enrollment Coordinator, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Tenfold?** I love that i can just click a link and it dials **What do you dislike about Tenfold?** From time to time i have to restart my computer to get click to dial to work.. but it is very rare **What problems is Tenfold solving and how is that benefiting you?** its easy to use.. it makes my day go faster! by being able to click to dial I am able to more efficiently make my calls. ### 11. The Best Standalone Call Logging software in the Biz **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip J. L. | Head of Client Services & Support, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2017 **What do you like best about Tenfold?** I love the Fact that Tenfold is a standalone product that has the versatility to work with a wide variety of phone provides. The provide a service that is a caller ID times 1000. This point alone is rare as we have a phone provider and a CRM and most other similar companies only offer this feature if you dive into their ecosystem **What do you dislike about Tenfold?** Would love more features and customization. and Possible integration into our Desk.com ticket system. **What problems is Tenfold solving and how is that benefiting you?** Call logging, categorization of calls, better Support KPIs that allows me to analyze call data and better equip my team for changing call issues and topics. As we use Fuze/ThinkingPhones as our VoIP provider..this is a fantastic option. ### 12. Great System **Rating:** 4.5/5.0 stars **Reviewed by:** Adam T. | Director, Client Services, Case Management, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Tenfold?** I enjoy the call tracking capabilities and the ease of use. It was nice for me to see where I was throughout the day. **What do you dislike about Tenfold?** There really wasn't a downside. I enjoyed it. **What problems is Tenfold solving and how is that benefiting you?** The business problems that we solved were reducing clerical work. Tenfold was able to track calls in our Database which reduced keystrokes. It helped improve call numbers. ### 13. Super help in a fast paced business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Tenfold?** The notes for each call and click to dial **What do you dislike about Tenfold?** It sometimes deduct seconds from the call and being in a call center every second counts. **What problems is Tenfold solving and how is that benefiting you?** Dialing a number can be time consuming when you do it 60 times a day, notes for each call makes it easier to build up relationship with customers and remember the conversation ### 14. Time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson V. | Business Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Tenfold?** This product has been introduce to make our work more efficient which really dose help. Receiving clients information much quicker, tracking all outbound and inbound calls. **What do you dislike about Tenfold?** So far all good. I have no negative comments about this product. The support has been great in resolving issues which have been very few. **What problems is Tenfold solving and how is that benefiting you?** Speed and efficiency of tracking data. ### 15. Very Useful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Linda R. K. | Senior Account Manager Business, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I use Tenfold everyday and it helps me organize my outbound and inbound calling. It is intelligent software that saves time and money. **What do you dislike about Tenfold?** It has been very good to me so I have no dislikes at this time. **What problems is Tenfold solving and how is that benefiting you?** It identifies my client by name and business so I can prepare for the call as well it links up to SF for a smooth transition to my clients information. ### 16. Wonky, not mission critical **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Tenfold?** When it works, it's seamless with Salesforce and streamlines notes and workflow. **What do you dislike about Tenfold?** It flat out does not work more than weekly. This causes call metrics to not be saved meaning our productivity numbers look low which doesn't exactly look good for us. When important calls get lost, it's very frustrating and this happens often. **What problems is Tenfold solving and how is that benefiting you?** To be able to save notes to Salesforce is great. ### 17. Click to Dial... Priceless **Rating:** 4.0/5.0 stars **Reviewed by:** Jimmy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Tenfold?** The click to Dial function is small but its does make a big difference **What do you dislike about Tenfold?** The side panel does open up by itself in any window/browser that is open. So, that is a little annoying. For example, if you have two browser open, outbound call or inbound call. Tenfold will slide open from the bottom left of both corner blocking whatever content behind it. **Recommendations to others considering Tenfold:** Tenfold offers other services and add ons - make sure to explore all of them **What problems is Tenfold solving and how is that benefiting you?** Cold Calling ### 18. This is a real time saver! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2017 **What do you like best about Tenfold?** The easiness when calling a customer and the caller recognization. **What do you dislike about Tenfold?** Tenfold is not working correctly from time to time. **What problems is Tenfold solving and how is that benefiting you?** Greatest benefit in my eyes is the caller recognization. As long as the phone number is attached to a contact in salesforce you know exactly who is calling and what customer no. it is. ### 19. Tenfold Usage **Rating:** 4.5/5.0 stars **Reviewed by:** tayler t. | Business Enrollment Coordinator, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Tenfold?** Tenfold keeps things organized and neat. **What do you dislike about Tenfold?** Some days it lags, when updates are needed. **Recommendations to others considering Tenfold:** Great Customer service. They care on how the quality of the system is running and try to give you the best solution and fix. **What problems is Tenfold solving and how is that benefiting you?** It keeps track of who is calling in and pulls up all of there account information. Simple and easy to utilize. ### 20. 10 Fold is a 10+ **Rating:** 5.0/5.0 stars **Reviewed by:** E. Simon M. | Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** The ability to annotate and automatically be recorded in our CRM. With just a double click I can retrieve all customer information and statistical data. Very useful and time saving! **What do you dislike about Tenfold?** Constant pop up windows on every screen and application. But it is a great reminder to disposition the call ASAP.. **What problems is Tenfold solving and how is that benefiting you?** Creating more sales opportunities. Better organization of my book of business. ### 21. save time and really useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2017 **What do you like best about Tenfold?** This is a tool for sales which really useful as we don't need to do all the manual update, no more dial from the phone just click to call and then system automatically update call records. I love it. **What do you dislike about Tenfold?** I have problem sometime about the quality of call but just only sometime. if tenfold could link to mobile that will be massive. **What problems is Tenfold solving and how is that benefiting you?** good for the company as sales guys could spend more time with prospects it make can make money for company too. ### 22. Valued Metrics Improving Team Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Spencer L. | Client Development Specialist, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2017 **What do you like best about Tenfold?** I have been utilizing Tenfold's services for over 2 years now and have not been let down at all. During quarterly performance reviews Tenfold makes measuring activity/volume easy and quick allowing us to measure our teams strengths and weaknesses. **What do you dislike about Tenfold?** There really isn't too much to say here besides the occasional delay upon logging in waiting for my teams volume/activity to be presentable. **What problems is Tenfold solving and how is that benefiting you?** My team has optimized their work day due to better time management and allocating their energy where needed since Tenfold has given me a solid understanding of everyone's day-to-day. ### 23. Fast click-to-dial product without slowing down other processes **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor S. | Senior Account Executive, HIM, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I love using TenFold. It has had a great impact on my daily call volumes, and increased my follow up capabilities with it's note adding feature **What do you dislike about Tenfold?** Not on TenFold, but sometimes it didnt vibe well with our phone system, but after switching phone software, we now know it was the phone system and not TenFold **Recommendations to others considering Tenfold:** If you are looking for a simple, yet effective Click-to-Dial program, TenFold is the way to go **What problems is Tenfold solving and how is that benefiting you?** Call volumes. TenFold is being utilized to cut down on dial time and increase daily call volumes for myself and our sales team ### 24. Wayfair tenfold Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lindzee N. | Enrollment Coordinator, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2017 **What do you like best about Tenfold?** I like how when someone calls it automatically pulls up their info to find in salesforce. **What do you dislike about Tenfold?** when it goes down and we can't log calls. **Recommendations to others considering Tenfold:** n/a **What problems is Tenfold solving and how is that benefiting you?** We can make more calls, so we don't have to look up the customer's profile each time, and we can click to dial. ### 25. Wonderful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth R. | Sales Account Executive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Tenfold?** Can easily take notes to automatically get embedded into the CRM for later reference. **What do you dislike about Tenfold?** Sometimes is a little slow to get working. **Recommendations to others considering Tenfold:** Highly recommend this tool! Very convenient and helpful in the sale industry **What problems is Tenfold solving and how is that benefiting you?** Making calls at a much faster pass, easy click to dial tool ### 26. Great time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany P. | Sales Administrative Assistant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Tenfold?** It's a great time saving tool and the click to dial function makes it much easier! **What do you dislike about Tenfold?** I have no complaints! This software has helped me tons! **What problems is Tenfold solving and how is that benefiting you?** Getting more calls done in better time! ### 27. Great Software absolutely essential to daily efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Dan M. | Territory Sales Representative, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2017 **What do you like best about Tenfold?** Streamlined intuitive features that make it simple to increase efficiency every day. Reliability that my notes and records are always accurate and available. Links great with our Cisco phone system while I work at the office or remote. **What do you dislike about Tenfold?** Occasional database duplicates with common names make it challenging to locate proper contact accounts **What problems is Tenfold solving and how is that benefiting you?** Tenfold allows me to increase the contact i have with all my customer without losing hours to record keeping. This keep the customer happy without wasting so much of my day record keeping. Constant communication with customer is easy when Tenfold tracks all of my interactions ### 28. Helps me serve my customers more efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Rick N. | Regional Sales Representative, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** Tenfold allows me to track my calls and stay on task throughout the day. I'm able to keep up with what kind of calls I'm making and answering as well as outcome of the interactions. The notes populate in my CRM (Salesforce in this case) so I can serve my customers well. **What do you dislike about Tenfold?** I would like to have more control over the floating UI coming in on every open tab. **Recommendations to others considering Tenfold:** Give it a shot and grow along with it! **What problems is Tenfold solving and how is that benefiting you?** We know who we're calling when and how effective our interactions are. ### 29. I enjoy tenfold **Rating:** 4.5/5.0 stars **Reviewed by:** Ashlee S. | Call receiver, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I enjoy being able to track my calls on tenfold, as well as the caller ID. **What do you dislike about Tenfold?** I don't like that sometimes I save a call, and it I will have to do it again. **What problems is Tenfold solving and how is that benefiting you?** just that sometimes it wont save my calls, I will have to click save again as I am already calling someone else, and doesn't show the new person I am calling on the caller ID, I have to wait till the end of the call to do the call I am on. ### 30. Tenfold logs all of my calls into CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin K. | Director of Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I like that tenfold logs all of my calls into CRM without me having to do anything. **What do you dislike about Tenfold?** The Chrome extension logs messages to the Chrome console. I'm sure most users would not even notice this. **What problems is Tenfold solving and how is that benefiting you?** Easily track my interactions with prospects and customers. ### 31. Tenfold Experience **Rating:** 5.0/5.0 stars **Reviewed by:** markel j. | Senior Account Manager, Executive Office, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Tenfold?** Call tracking and call notes. Being able to go back and also see notes and call times **What do you dislike about Tenfold?** At times we lose call notes or call are not tracked **Recommendations to others considering Tenfold:** Great product for call tracking **What problems is Tenfold solving and how is that benefiting you?** The ability to keep up with calls ### 32. Overall a good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Tenfold?** The integration it has with CRMs such a SalesForce. I also enjoy that when you are receiving a call and it is listed in your CRM as a lead or contact that detail information pops up and becomes easy for you to take notes on. **What do you dislike about Tenfold?** It is still very much its own software and could be simplified with its integrations into other displays and layouts. **Recommendations to others considering Tenfold:** This is a fab tool for companies starting out. We hit a growth spurt and needed something that was even move easy to use for logging and tracking all of our sales teams activities. **What problems is Tenfold solving and how is that benefiting you?** Call tracking, Click to dial ability, Activity logging, simplicity of use for our sales teams ### 33. Wonderful and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2017 **What do you like best about Tenfold?** The reporting is great and easy to use. Also the click to dial feature that is partnered with salesforce makes it a convenient was to make dials. **What do you dislike about Tenfold?** When the system stops responding. With the amount of employees that use it, it creates a level of inconvenience. But nothing to complain about they get it right up and working again in no time. **What problems is Tenfold solving and how is that benefiting you?** It allows the workload to be more manageable with the ease of use. ### 34. Extremely Useful Call Tracking System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Tenfold?** Tenfold is a clean, straightforward call tracking tool. I am able to track my progress throughout the day through the hourly graph, in addition to keeping up with my bottom line in call totals on top. **What do you dislike about Tenfold?** I honestly don't dislike anything about Tenfold. Sometimes the "incoming call" part can get in the way of my work, but I do appreciate it linking to Salesforce and telling me exactly who is on the line. Makes a smoother and quicker transition to my conversation with that customer. **Recommendations to others considering Tenfold:** Do it. **What problems is Tenfold solving and how is that benefiting you?** Figuring out the best time to connect with my accounts. This helps me maximize my efficiency and work flow throughout the day. ### 35. Incredible Sales Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2017 **What do you like best about Tenfold?** I really appreciate the real time results and details on incoming and outgoing calls. The integration with Salesforce is excellent. My favorite feature is the click to dial from both salesforce and google calendar helps to increase my call volume every day. **What do you dislike about Tenfold?** Sometimes my shorter calls when I'm leaving voice mail don't get recorded. **Recommendations to others considering Tenfold:** It would be great to see continued integration with Salesforce. **What problems is Tenfold solving and how is that benefiting you?** Sales pipeline has gotten stronger, and I'm able to see who is calling in when I am away which is very helpful since not everyone leaves a voice mail. Also keeps track of call volume so that I can set goals which directly impact my sales and success. ### 36. Tenfold Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Tenfold?** Love the ability to view call metrics, use it for historical data as well as forward pacing **What do you dislike about Tenfold?** The inability to connect for every call, wish one click worked 100% **What problems is Tenfold solving and how is that benefiting you?** Benefits are ease of use, allows for rapid calling when powering through the day. ### 37. Tenfold is great for tracking notes for all company calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2017 **What do you like best about Tenfold?** The thing I like best about Tenfold is how it automatically records incoming and outgoing calls. This is important to use for training as well as quality assurance purposes. **What do you dislike about Tenfold?** It does not automatically update our Hubspot contacts when we call them. It will register that we called that person, just none of the notes that we took. **What problems is Tenfold solving and how is that benefiting you?** Tracking calls to make sure we are doing what we promise to our clients. ### 38. Useful Productivity Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin C. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2017 **What do you like best about Tenfold?** I like the ability to easily record my customer conversations and to dial from within browser-based applications. **What do you dislike about Tenfold?** Sometimes the popup is slow or disappears and I have to search for the popup on other tabs. **What problems is Tenfold solving and how is that benefiting you?** Tracking sales call activities. Increased the tracking of phone activities significantly. ### 39. Tenfold makes for easy call tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Tenfold?** Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles. **What do you dislike about Tenfold?** I'm having to log out and back in 2-3 times a week to ensure that it functions correctly. **What problems is Tenfold solving and how is that benefiting you?** I am only having to log information for customer calls in one place and it converts to all other avenues. I love that its a time saver ### 40. Tenfold - Increasing call efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** Having the ability to instantly take notes helps me keep track of progress and discussions and reference the information at a later point (we integrate with sales force). Seeing my call progress also helps me stay motivated. **What do you dislike about Tenfold?** The functionality with Mac is limited in a few areas. **What problems is Tenfold solving and how is that benefiting you?** keeping the sales reps on top of there calling numbers. calling is so much more effective than emailing and this helps keep that balance. ### 41. Nice Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Tenfold?** easy way to control my tasks and track my calls. it is possible to see the name of my costumer and when they tried to contact me. I have the overview all the time. That´s what I like the most. **What do you dislike about Tenfold?** that I have to wright the review in english ;-) everything ist fine, thank you. **Recommendations to others considering Tenfold:** contact the tenfold-service-team if you have questions. they are good ;-) **What problems is Tenfold solving and how is that benefiting you?** it is possible to check my calls and to have a look what i´ve done every day. ### 42. I think Its a cool concept, but some things might be a little outdated or need improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Damian L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I think as far as features go, its a pretty valuable resource and gives you most of the things you can ask for. **What do you dislike about Tenfold?** Sometimes the service isnt working with my CRM. NOW, that could be the fault of my CRM but i am not reallly sure. **Recommendations to others considering Tenfold:** I think it can be very useful. Try it for yourself! **What problems is Tenfold solving and how is that benefiting you?** Keeping track of my calls and who i need to follow up with ### 43. Great way to streamline sales **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew N. | Senior Adviser I Equities & Options Division, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2017 **What do you like best about Tenfold?** Love the fact that you're able to save time in your day to day by not worrying about dialing out. Therefore focusing more on the actual sales and client services aspect. **What do you dislike about Tenfold?** When it freezes or doesn't work altogether. Quick fix of manually logging out and back in. **Recommendations to others considering Tenfold:** Use it. **What problems is Tenfold solving and how is that benefiting you?** Time! ### 44. Making Outreach Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2017 **What do you like best about Tenfold?** It is so easy to log calls and take detailed notes after speaking with my clients. I know I can go back to Tenfold and trust that all my notes will be there to review. Makes my job a little easier! **What do you dislike about Tenfold?** Occasional delays or system outages, but are very far and few in between. **What problems is Tenfold solving and how is that benefiting you?** I am able to take notes from the call and save that information to help me with clients in the future. I can follow up on current or upcoming projects and can even schedule upcoming calls easily by inputting specific notes into Tenfold. ### 45. It's good, but it could get better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2017 **What do you like best about Tenfold?** I like the way it integrates with Zendesk creating an almost seamless transition between the phone app we use and our ticketing tool **What do you dislike about Tenfold?** I really don't like the fact that it still need a lot of work, that's pretty obvious with the app crashing or simply not responding when it's supposed to. These apps should be reliable, but on many occasions we found ourselves creating tickets manually, i.e. doing what Tenfold was supposed to. :( **What problems is Tenfold solving and how is that benefiting you?** We are solving many "issues" with Tenfold, for example it helps us deliver great real time technical support to our customers, or help us create new sales opportunities ### 46. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer V. | Account Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Tenfold?** There was someone always on call to answer the phones. Always get back to me either via phone or email letting me know the status of the issue I had. **What do you dislike about Tenfold?** The issue took awhile to fix. But not complaining it got done. **What problems is Tenfold solving and how is that benefiting you?** Click to dial is the best. Big time saver ### 47. Fantastic development team **Rating:** 5.0/5.0 stars **Reviewed by:** Jon K. | Chief Marketing Officer, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** The support and direct contact on building out their platform was top notch. I couldn't have asked for a more personable experience. **What do you dislike about Tenfold?** As an early adopter of their framework -- we had to endure some growing pains. Rest assured .. they worked diligently to get things working and working well! **Recommendations to others considering Tenfold:** It's at a great position now. Use it! **What problems is Tenfold solving and how is that benefiting you?** Call center solution. ### 48. I worked in a call center and tenfold is one platform i found very useful and stress-free **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2017 **What do you like best about Tenfold?** The integration with sales force and tenfold made work fun for me in call center. It made deposition easy to document while on a call and also calls automatically are tied to particular profile if registered on the system. Also, tenfold was very helpful for report purpose **What do you dislike about Tenfold?** During the period i used tenfold, i really didn't experience any problem with it. Tenfold is a good platform **What problems is Tenfold solving and how is that benefiting you?** For records purpose of all incoming and outgoing calls. Easy and stress free inputs for deposition of all calls made. Made reporting for all calls easy ### 49. Tenfold Usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Tenfold?** The ability to reach my goals by tracking my calls. **What do you dislike about Tenfold?** That it opens on every internet tab I am on. **What problems is Tenfold solving and how is that benefiting you?** I can can track my phone calls which allows me to make more calls and get more enrollments for my job. ### 50. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2017 **What do you like best about Tenfold?** The turn around time to resolve issues. Receiving feedback from techs and support from Tenfold. All issues have been solved in a timely manner. **What do you dislike about Tenfold?** When being told I will receive a call back rather than being directed to appropriate contact support. **What problems is Tenfold solving and how is that benefiting you?** Enabling CTD and adding new employees to tenfold dashboard. ## Tenfold Discussions - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment - [View Tenfold pricing details and edition comparison](https://www.g2.com/products/tenfold/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+10%3A18%3A22+-0500&secure%5Bsession_id%5D=4e766971-4d7c-46ca-90a9-e155bc5a18c0&secure%5Btoken%5D=7941fc86d1d34d89efa3e085e22a3de5119bb836f71965c8b2e2b4388203049d&format=llm_user) ## Tenfold Integrations - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Personio](https://www.g2.com/products/personio/reviews) ## Tenfold Features **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Workforce Management** - Call Monitoring - Performance Evaluation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Sorts Prospects - Automated Note Taking ## Top Tenfold Alternatives - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (570 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)