--- title: Tenfold Reviews meta_title: 'Tenfold Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 172 reviews by the users' company size, role or industry to find out how Tenfold works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 172 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Tenfold Reviews **Vendor:** LivePerson **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 172 ## About Tenfold Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. ## Tenfold Pros & Cons **What users like:** - Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce. (1 reviews) - Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking. (1 reviews) - Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce. (1 reviews) - Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history. (1 reviews) - Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts. (1 reviews) - Tools (1 reviews) - Tracking Performance (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability. (1 reviews) - Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability. (1 reviews) - Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling. (1 reviews) - Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow. (1 reviews) - Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively. (1 reviews) ## Tenfold Reviews ### 1. Provides huge value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Tenfold?** Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial. Would recommend to anyone. **What do you dislike about Tenfold?** Nothing - updates are automated and easy. Support has been great. **What problems is Tenfold solving and how is that benefiting you?** It's incredibly easy to leave call notes and identify who's on the line. The dashboard and analytics are great for management to keep track of the day to day and it helps drive a competitive sales team. ### 2. User Friendly, Great for Large Workplaces **Rating:** 3.5/5.0 stars **Reviewed by:** Chayce M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Tenfold?** Ease of convenience, attached hyperlinks and communication via co-worker through notes **What do you dislike about Tenfold?** Missing notes, click to dial not properly working and tenfold down completely. **Recommendations to others considering Tenfold:** The company listens which I think is key to any company wanting to improve they have a great backbone and I will continue to use them in the future. **What problems is Tenfold solving and how is that benefiting you?** Solving communication between coworkers and logging calls efficiently and the benefits of having an app that works with other apps is amazing ### 3. Simply Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan W. | Enrollment Coordinator, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** We use Tenfold in conjunction with Salesforce to help speed up the rate of calls that agents can make. By using Tenfold to not only does it allow us to leave notes quick but wraps the call and ends the task allowing for a smooth transition from one call to another. **What do you dislike about Tenfold?** not much of a dislike but an intentional limit for what is considered a connected call and what is not doesn't always show a true connection. Some calls are so short that they are not picked up by the system. This leads to a misunderstanding of when a peak hours are. **Recommendations to others considering Tenfold:** To test it out. It really makes the difference in the amount of work that can be done. **What problems is Tenfold solving and how is that benefiting you?** Tenfold solves the issue of quality of quantity. Being able to stay up to date on the latest trend and have it organized to be easily understood makes it a fantastic product. ### 4. Tenfold- Incredible tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Laine M. | Business Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I absolutely love being able to take notes during calls with my clients. It's absolutely essentially for me to remember what's needed during these conversations with my interior designers, so it's so helpful to be able to note everything being discussed while in the call. I also love that we can schedule follow up's right within a call to add to Salesforce immediately. Tenfold has made my job so much easier and time efficient! My job is also measured by call metrics so Tenfold allows my calls and my work to be easily logged to track my performance. **What do you dislike about Tenfold?** I don't have any complaints of the product thus far. I guess the only thing would be if the site is down we could still retrieve the calls that made for production metric purposes but all in all, I think it's wonderful! **Recommendations to others considering Tenfold:** Absolutely get it! **What problems is Tenfold solving and how is that benefiting you?** From a solving problems standpoint, we are able to store data that we use daily with our business clients. I have realized it is incredibly difficult to have one area to store all information and it's hard to stay organized when so many platforms are used, however, Tenfold makes it easy especially for all conversation/client discussions to be logged within our Salesforce. ### 5. A Great Tool For Work **Rating:** 5.0/5.0 stars **Reviewed by:** Trever K. | Enrollment Coordinator, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** My favorite part of tenfold is the simplicity. It is super easy to use and the tool is very dependent. The tool takes little to no training to use, and it makes my job a lot easier. It also allows you to set reminders and follow up tasks. **What do you dislike about Tenfold?** Sometimes they are updating the product and we are not able to use it during that time period I would like to see them change the update times to hour that people tend to not be working. **Recommendations to others considering Tenfold:** I would recommend using the follow up feature and really getting the full use out of tenfold as it is a great tool to help make your job easier if you let it. **What problems is Tenfold solving and how is that benefiting you?** The problems it helps me solve with my job is keeping track of conversations we have with our customers allowing us to be reminded of what we have already talked about and what we still need to do. ### 6. Great tool for Account Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Linda B. | Business Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Tenfold?** Ability to schedule follow-ups while dispositioning the call improves efficiency! Having used other programs for calls, Tenfold stands above with little to no degradation of call quality. Data integration between Salesforce and Tenfold creates a seamless workflow. **What do you dislike about Tenfold?** Limited history is shown when going into 'Recent' on the pop-up window. **Recommendations to others considering Tenfold:** Having used a different software for calling, I can attest to the above-average performance of Tenfold. **What problems is Tenfold solving and how is that benefiting you?** Having the ability to work remotely with Tenfold allows for accurate call metrics and reporting. ### 7. Awesome Call Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Tenfold?** The Tenfold system is very user-friendly and logs calls in a very good fashion. It is easy to make custom/manual logs which is very helpful for my role. **What do you dislike about Tenfold?** Pop up UI will disappear randomly in middle of notes. Incoming calls on the ID will interfere with call already currently connected. Also, timer occasionally doesn't stop after call is over. **What problems is Tenfold solving and how is that benefiting you?** Saves time by being able to keep notes directly onto the pop up which imports them directly to CRM and having the click to dial feature ### 8. Tenfold allows you to efficiently track your daily tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Tenfold?** I love that Tenfold, not only gives me a constant up to date layout of my daily progress, it also allows me to compare my data with my peers within the organization. **What do you dislike about Tenfold?** Sometimes the software is not accurate with inbound calls that come in. That is a little frustrating when you are trying to trace back a call especially in sales. **Recommendations to others considering Tenfold:** Make sure when you are evaluating that you are also evaluating the technology you are going to use with ths program and if you would need an update as well. **What problems is Tenfold solving and how is that benefiting you?** By using Tenfold you can track data of higher volume call times in the office. This allows you to be strategic in organizing your day. ### 9. Tenfold has helped me reach out to more customers quicker. **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly O. | Banquet Bartender, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Tenfold?** The automatic dial feature, the fact that I can make a call, write in my notes from the call, and reschedule the call all in one transaction is great. The auto dial feature saves time and wear and tear on my hands. **What do you dislike about Tenfold?** Occasionally, numbers are not assigned to a specific customer, and I need to do a search, this slows the process down. Could be an issue on our end. **Recommendations to others considering Tenfold:** Good source if you are looking to monitor your employees productivity **What problems is Tenfold solving and how is that benefiting you?** This has streamlined the CRM processes. I am able to schedule call backs in one transaction as opposed to two. The automatic dialing feature saves time as well. I have definitely increased calls out daily. ### 10. Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** jess b. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about Tenfold?** Being able to look at tenfold and pull up customer automatically, makes my life easier and easier for customer. **What do you dislike about Tenfold?** Sometimes it does not pick up customer but rarely happens annoying when it does besides that no. **What problems is Tenfold solving and how is that benefiting you?** Ability to see call activity, how long on phone how many calls averaged ### 11. Rapid Fire Calling Made Painless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Tenfold?** The integration with SF means easier recording of activity, more accountability to reps and clarity between teams. Easy to use interface allows you to look at specific dates and ranges to identify your team's activities, acknowledge top performers, and get insight into the length and quality of calls, rather than just the quantity. **What do you dislike about Tenfold?** No complaints, tool is easy to use and runs in the background. **What problems is Tenfold solving and how is that benefiting you?** Accountability between teams is key. Knowing that there was a phone call and being able to reference it in SF means less "he said she said" and more time selling. Allows me to check in on my team, ensure that they are calling people within the CRM, engaging in longer meaningful conversations and working towards their targets. ### 12. Tenfold Knows Time is Money **Rating:** 5.0/5.0 stars **Reviewed by:** Israel G. | Sales Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Tenfold?** Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect. **What do you dislike about Tenfold?** Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in. **Recommendations to others considering Tenfold:** I would recommend this tenfold to other companies they will not regret it. **What problems is Tenfold solving and how is that benefiting you?** Time. Time is of the essences when you're working in a call center, customer service, and/or consulting with multiple clients throughout the day. It simplifies the process from beginning to end of a phone call. One click away from reaching out to your client, in the middle of the call, you can take notes as needed, and it records the duration of the call, so you'll have a history and can always refer back to them. ### 13. Useless IF it ever worked properly. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Tenfold?** I like it when I’m able to log my calls properly to benefit myself and my customers. **What do you dislike about Tenfold?** I dislike that the functions of Tendold rarely seem to work properly. **What problems is Tenfold solving and how is that benefiting you?** I’m able to add notes on customers account to easily access them. ### 14. Tenfold - I get the name now **Rating:** 4.0/5.0 stars **Reviewed by:** Ceddrick L. | Avaya Field Engagement Manager, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Tenfold?** We use Tenfold with Salesforce and a Polycom phone system. I appreciate the time I save using the system and the contact information that is displayed when the caller is recognized by the Tenfold. Because it integrates with Salesforce, I do not have to be concerned that I missed commenting about my interaction with a customer. I depend on Tenfold showing my comments in history so that I can be up to date on my last interaction/next steps before I call my customers. Additionally, I can look back at the tenfold calls and use them to call my customers back right from the screen. I also use it to check and make sure each customer call is commented, and that I did not get too busy and leave something out. **What do you dislike about Tenfold?** Well this is not necessarily a dislike, but I would like it if there was a date and time stamp included with the comments. Also, when I miss a comment, I would like an easy way to see that, so that I can go back to it. **Recommendations to others considering Tenfold:** This product makes my work life easier, no doubt. Use it. **What problems is Tenfold solving and how is that benefiting you?** My boss says, "if it is not in Salesforce, it did not happen". Tenfold fixes that and it expedites my One on One's with my manager because we can cover what I have done (because it is there) and I do not have to explain why I do not have any activity in Salesforce. ### 15. Tenfold has been excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Cody B. | Manager, Credit Services, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2017 **What do you like best about Tenfold?** My favorite function of Tenfold has been the ability to determine how many quality connections we make and what time of day seem to be the most successful. Before Tenfold we were using the standard system offered by Shoretel and we found it was missing tons of data so this has been revolutionary for our data tracking! **What do you dislike about Tenfold?** The only thing we have an issue with is being able to make the call outcome populate as the title of the activity in our Salesforce org as opposed to a section of the note becoming the title. Otherwise we have really enjoyed the use of this platform. **Recommendations to others considering Tenfold:** This is great for a busy call center! I highly recommend it! **What problems is Tenfold solving and how is that benefiting you?** We use Tenfold with our Shoretel phone system to track all of our calls and it has been a huge help determining how many calls we make, take, and the length of time on each call. This is something we have needed for years and it is excellent! ### 16. Why we chose Tenfold and why it's so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Head of CRM and Systems Technology, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2017 **What do you like best about Tenfold?** It looks cool with Salesforce lightning. **What do you dislike about Tenfold?** Me, nothing, but my team like it so much they start expecting it to do everything for them. **Recommendations to others considering Tenfold:** Tenfold works with the multiple platforms, PC and Mac. It also integrates with different CRM systems. For Salesforce, whether classic or Lightning experience, there is good integration and support. **What problems is Tenfold solving and how is that benefiting you?** Its providing benefits in 2 camps. Firstly for me as the IT director, I'm responsible for joining multiple systems and people together. Essentially we are using a combination of Apple Mac, Windows PC, Salesforce Lightning, Polycom handset and Google chrome browser to automate the call logging process for a busy sales team. Making all that work together is nearly impossible, but Tenfold glued it all together. Support is great, too. Having a community to support this is important. ### 17. Great User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Miguel S. | SMB Sales | Digital Partnerships US and LATAM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Tenfold?** The Tenfold system is very user-friendly and logs calls in a very good fashion. It is easy to make custom/manual logs which is very helpful for my role. The system also helps when it comes to selecting the right lead/contact/opportunity/account for logging activity. Another great thing is that the system helps you work against your own self, by providing useful data and metrics. The tenfold support team is polite and effective too! The system also helps you log your notes and it is efficient b/c you can stay within the Tenfold app, or extension while working on other tasks. **What do you dislike about Tenfold?** I really like the system. There's nothing that I would "dislike" in particular. **What problems is Tenfold solving and how is that benefiting you?** Saving time It helps me gather notes in an efficient fashion ### 18. Tenfold Saves our Sales Team Countless Hours! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2017 **What do you like best about Tenfold?** I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out feature makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice feature is the click to dial which allows my phone to automatically dial the number also saving me time and making follow up a snap. I highly recommend Tenfold if you make calls in your line of work as it has not only helped our sales department but also trainers and support. They will not only save you time but make you more money! **What do you dislike about Tenfold?** I love everything about this program. The only issue is sometimes the pop out feature does not work. **What problems is Tenfold solving and how is that benefiting you?** Time. Our sales team alone has saved hundreds of hours this year by using this tool. It not only makes us more efficient but makes sure we don't miss a follow up. ### 19. Love Tenfold **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Tenfold?** The fact that it integrates with Salesforce so I can easily record calls and create tasks going forward **What do you dislike about Tenfold?** I don't dislike anything that comes to mind **What problems is Tenfold solving and how is that benefiting you?** It makes diary management much better, which benefits us and our clients ### 20. Simple and clean design **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2017 **What do you like best about Tenfold?** UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well! It's great that we can launch right into Opportunities from the plugin and right into the Contact or Account in Salesforce. **What do you dislike about Tenfold?** From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that were was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand. It would be great if the Opportunities module lived inside the Tenfold plugin so that could quickly be inputted in while a rep is on a call. **What problems is Tenfold solving and how is that benefiting you?** We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. ### 21. Increased productivity by 50% **Rating:** 5.0/5.0 stars **Reviewed by:** Evan C. | Account Executive, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** Tenfold has allowed our sales team to remain in a state of flow when making calls. Before, the fragmentation of call flow due to having to manually log details of the call in a separate screen would not only take time away from more outbound calls but seriously hurt the focus that is so critical for our sales team to stay "on" for our customers and prospects at all times. **What do you dislike about Tenfold?** Tenfold is constantly ahead of the game with iterations to improve the product. Just as I start noticing something that could be different or improved, next time I realize, it is usually already resolved. The Tenfold team is constantly asking for feedback and really care about their clients. **What problems is Tenfold solving and how is that benefiting you?** Increasing sales force productivity. Increase automation in tedious SF tasks. ### 22. One of the best cloud phone platforms out there **Rating:** 4.5/5.0 stars **Reviewed by:** Edward G C. | Senior Associate, Multi-Family Investment Sales, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID. All these things are more important than you'd imagine. We used to use 3CX which was very reliable on the desktop. But unfortunately the iPhone App was buggy, it was difficult to integrate to almost everything, and their updates weren't very forward-thinking. **What do you dislike about Tenfold?** I've already mentioned to them that I wish there was a faster click-to-call function which they're working on. Also there seems to be a constant connectivity and service issues. I don't think it's Dialpad's problem, but some of the older staff at our company seems to think so. **What problems is Tenfold solving and how is that benefiting you?** Faster click to call. Connectivity issues. All our information is organized to help us make decisions faster. ### 23. Life without Tenfold is tough **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Tenfold?** I love how it easily records our notes and integrates with SalesForce. The stats recording is also very helpful in keeping us in the know on what we have to do day in and day out. **What do you dislike about Tenfold?** When Tenfold crashes it takes a while to get back up and running. **What problems is Tenfold solving and how is that benefiting you?** Tenfold provides us the ease of use to stay on task, and dial out a lot quicker with note recording being very easy as well. ### 24. Not the best experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Tenfold?** Ability to log my calls, organized notes **What do you dislike about Tenfold?** It crazy all the time, and has issues **What problems is Tenfold solving and how is that benefiting you?** Ability to log organized notes, and logging my calls when its working ### 25. Reliable, IP Based Phone Calls for Companies of All Sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent M. | Customer Service Sales Representative, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Tenfold?** How easy it is to use and how reliable the call quality is. **What do you dislike about Tenfold?** The occasional glitches here and there with foreign outbound calls **Recommendations to others considering Tenfold:** This program provides quality connections both local and globally. I would highly recommend Tenfold to any administrator looking for a tool that any size workforce can use to connect with their clients via phone. **What problems is Tenfold solving and how is that benefiting you?** We're able to make cheap, reliable connections globally without the lag you get from most IP based phone services. ### 26. Tenfold was a great decision. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie C. | CEO/Co-Founder, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2017 **What do you like best about Tenfold?** When goals are measured they can be reached. As simple as that. The fact that we can track how many sales calls we are making, how many customers are calling us, and the fact that we can record all of our notes on our CRM with Tenfold has been a massive hep. **What do you dislike about Tenfold?** The only slight complaint I have is that sometimes I have to click a phone number multiple times before it call. This happens very rarely. **Recommendations to others considering Tenfold:** Help your reps measure their work efforts. **What problems is Tenfold solving and how is that benefiting you?** Being able to track all of our calls and record notes for every client is huge. We never leave the next sales rep up with out the best info we can offer them. ### 27. Tenfold has helped me organize my daily phone calls which makes it easier to follow up. **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth S. | Account Executive, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2017 **What do you like best about Tenfold?** I like how every incoming or outgoing call automatically syncs up with my contacts; even providing a way to connect on LinkedIN with the person I am talking to. **What do you dislike about Tenfold?** There really is nothing that I dislike about Tenfold as of yet. I have not had any technical issues, and it seems to save all the information I input. So far my Tenfold has been seamless. **Recommendations to others considering Tenfold:** I fully recommend Tenfold; it's ability to organize and categorize each phone call can really help you stay successful. My job depends on me staying in front of sales reps and remembering previous conversations. **What problems is Tenfold solving and how is that benefiting you?** Tenfold helps with: organiation, follow up, categorizing contacts, linking with current deals. My favorite feature of Tenfold is that I can not only log a call with a customer, but I can log each call with individuals deals. I work with a many reps and have several deals with each rep, this allows me to archive my conversation for a specific deal. ### 28. Tenfold Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Tenfold?** I really like the user friendly gadget that rests on top of my webpage. It helps remind me to log my calls if I end up getting busy, and take back to back calls, I also like that Tenfold auto relates the number with the account or prospect as long as the number the contact is calling from is in our CRM. Tenfold saves me a lot of time through out my work day. **What do you dislike about Tenfold?** From time to time the call timer will get stuck and continue counting time. When this happens the call registers as a 00s call which affects my overall call time for the day. I also do not like that unknown calls do not register. **What problems is Tenfold solving and how is that benefiting you?** I have been able to increase the overall call times for my team by 100%. I have also increased the percentage of calls logged which is so important. Although there are a couple of things that I dont like - the overall rating I would give Tenfold is a 7 of 10. ### 29. Great product, very user-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** David J. | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Tenfold?** Tenfold interacts with our other proprietary software with very little to no issues. It makes my job easier, plain and simple. **What do you dislike about Tenfold?** There isn't really anything to dislike, it does what it's meant to do, consistently in my experience. I have experienced some brief glitches, but it's interacting with a lot of different software, and their support team is very prompt in responding. **Recommendations to others considering Tenfold:** It makes massive amounts of phone calls much more organized, and easy to manage **What problems is Tenfold solving and how is that benefiting you?** Tenfold bridges the gap between Salesforce and our internal phone network. ### 30. Regards to the services **Rating:** 5.0/5.0 stars **Reviewed by:** Reggie A. | Computer Engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2017 **What do you like best about Tenfold?** Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move. **What do you dislike about Tenfold?** Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone. **Recommendations to others considering Tenfold:** Tenfold should work on limit the software crashing while in use. **What problems is Tenfold solving and how is that benefiting you?** The main business problems tenfold helps my company, by tracking the talk time a employee is spending on the phone or even how many calls the employee has take. ### 31. Real Time Saver! **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry H. | Senior Sales Analyst, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Tenfold?** The click to dial feature, integrated with SalesForce and Google calendar is very useful. Huge time saver! I also like that I can insert a comment in the "box" that pops out from the side of the screen. This saves me from having to enter it in my CRM. I also love the Tenfold Dashboard, I need to make a certain number of calls per day and it gives me an exact, real time count and a list of calls I have already made. **What do you dislike about Tenfold?** The dialog box on the right of my screen pops out too often, sometimes blocking text I need to click on. Since I don't pay the bills here I don't know the cost to our organization but people seem to like it. **Recommendations to others considering Tenfold:** By all means try it and see if you can leverage its features. **What problems is Tenfold solving and how is that benefiting you?** Call tracking is huge for us and Tenfold certainly solves this. I have been able to calculate the number of calls per sale that I need to make. Very useful metric! ### 32. I've had a positive experience - works well and saves time. **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Tenfold?** It makes everything organized and efficient. **What do you dislike about Tenfold?** It is sometimes difficult to log calls - for instance if a contact has multiple contact instances in the system. It's then difficult to determine to which you're saving call details. **What problems is Tenfold solving and how is that benefiting you?** I can retrieve info efficiently. Everything is organized. ### 33. Tenfold is a great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Tenfold?** Tenfold is a great platform to connect with a CRM, like SugarCRM for leveraging click-to-dial. It makes life so much easier, allows me to prospect more quickly, and I can add comments directly to the tenfold call popup that will be logged in my CRM. I like being able to see where my call KPI's stand for the day in comparison to my colleagues as well. **What do you dislike about Tenfold?** Tenfold has gotten pretty pricey. It used to be a tool I would recommend to every one of my prospects to use in conjunction with SugarCRM; however, the increase is price deters many prospects now. I suggest they create a "lite" version for prospects who only need a simple click to dial for their voip. It still seems to be the best option for my prospects, but we are on the hunt to find a simple click to dial platform that wont break the bank for customers in the SMB market. **Recommendations to others considering Tenfold:** The click to dial feature is awesome and worth the price if you are going to leverage the other functionality tenfold has to offer. **What problems is Tenfold solving and how is that benefiting you?** Tenfold eliminates the need for my to dial phone numbers manually. I can also track my call performance throughout the day and compare it with my colleagues. If I was force to manually dial every person I have to call each day, my performance would be cut in half, at least. This tool eliminates that manual effort. ### 34. Great Product, needs a few options **Rating:** 3.5/5.0 stars **Reviewed by:** Joel B. | Technology Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole. **What do you dislike about Tenfold?** There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. **Recommendations to others considering Tenfold:** Please give this product a try. It is definitely worth your time. **What problems is Tenfold solving and how is that benefiting you?** I have a one person sales team, and that person didn't care much for the product. I tried using it myself, successfully, but I'm on the tech support side, not the sales side, so although I loved the concept, I am not able to get the most out of the product. ### 35. Tenfold - Very helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mergim T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2017 **What do you like best about Tenfold?** The most important and helpful feature of tenfold is showing you informations about the outgoing and incoming calls if you've saved them. Tenfold reports also the talk time and the number of calls. The tool gives the company the necessary transparency. **What do you dislike about Tenfold?** The only thing i have to dislike is that sometimes the system logs itself out. **What problems is Tenfold solving and how is that benefiting you?** Tenfold saves a lot of time. ### 36. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Tenfold?** Tenfold is an excellent product for multitasking and putting my completed task in one place. **What do you dislike about Tenfold?** Nothing, I would recommend to keep updating the site to work with all programs and keep the flawlessness. **Recommendations to others considering Tenfold:** Give it a shot, you will not be disappointed!!! **What problems is Tenfold solving and how is that benefiting you?** I have not seen any thus far. ### 37. Seamless work experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ricky F. | Business Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Tenfold?** The scheduling aspect of Tenfold allows me to plan while being productive **What do you dislike about Tenfold?** We've had a small, but frustrating amount of downtime. **Recommendations to others considering Tenfold:** Easy to use **What problems is Tenfold solving and how is that benefiting you?** I'm able to set followup contacts more easily than with other products ### 38. Great system for my job!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jori G. | Inside Sales Rep, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I enjoy that for my day to day job I can go in and track my work and progress and compare it to my teammates each day to see how I am performing. **What do you dislike about Tenfold?** I have noticed recently that whenever I open Tenfold it loads and then about 10 seconds later it reloads again and not that that is a huge issue it is just inconvenient. **What problems is Tenfold solving and how is that benefiting you?** I have not noticed any business related issues with it. And the benefits are being able to track my daily work and progress and know where I stand each day compared to what I have set my daily goals to be. ### 39. Great experiences with Tenfold **Rating:** 4.5/5.0 stars **Reviewed by:** Belynda P. | Business Enrollment Cordinator, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Tenfold?** I love all the different features you have with tenfold, how you can go back and change your notations even after they have been saved./ **What do you dislike about Tenfold?** The one thing i do not like it the lag issue. This is about the only thing that frustrates me with tenfold **Recommendations to others considering Tenfold:** Its a great program and company to use within and help your company succeed **What problems is Tenfold solving and how is that benefiting you?** Tenfold allows us to appropriately notate our calls not only for each person to know, but also for the next agent to know what we had done on the previous call. ### 40. Great tool for call recording and more **Rating:** 5.0/5.0 stars **Reviewed by:** Barry E. | Global Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2017 **What do you like best about Tenfold?** I think the best feature is the speed and ease of use for recording calls **What do you dislike about Tenfold?** I did not really dislike anything in the product - it did what it was supposed to do **Recommendations to others considering Tenfold:** Try it out **What problems is Tenfold solving and how is that benefiting you?** Tracking call volumes and individual KPI's ### 41. It's OK **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Tenfold?** I like how easy it is to use and click through the dispositions as well as review all of my previous data from weeks past. **What do you dislike about Tenfold?** How often we have issues with it at work, as we use this so frequently it really disrupts my day when it fails. **Recommendations to others considering Tenfold:** Not sure **What problems is Tenfold solving and how is that benefiting you?** It is easy to set follow up appointments with clients. ### 42. Wish it was more reliable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about Tenfold?** Saving my calls, and being able to go back and connect calls with the right names. **What do you dislike about Tenfold?** Shorting me on my call times, spazing out when other calls come through **What problems is Tenfold solving and how is that benefiting you?** Talk times. Value of call time ### 43. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Michael V. | Account Executive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Tenfold?** Ease of use and quick linking to contact main page **What do you dislike about Tenfold?** There are no issues that I have encountered. **Recommendations to others considering Tenfold:** Use it. I have used many systems in the past - This is at top of list **What problems is Tenfold solving and how is that benefiting you?** Info available at fingertips ### 44. Try tenfold... it will make your life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2018 **What do you like best about Tenfold?** Click to dial feature. Increase call volume by 37% already. **What do you dislike about Tenfold?** Nothing I can think of. They are quick to address any issues or concerns. **What problems is Tenfold solving and how is that benefiting you?** Higher call volumes and identifying each employees performance based on activity in our CRM. ### 45. Excellent Vendor Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Natalia G. | Marketing Associate, Product and Project Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2017 **What do you like best about Tenfold?** I have had a positive experience with the Tenfold team. We plan to use Tenfold software as part of our firm build out; it will be an integral part of a new product. Despite changes in the project timelines, the Tenfold team was both accommodating and diligent. It has been a pleasure working with them. **What do you dislike about Tenfold?** I do not have any dislikes thus far. The price is a bit high, but it is comparable with other products in the market. **What problems is Tenfold solving and how is that benefiting you?** We are solving a gap in product automation. The software allows us to further streamline communications with clients and ensure accurate data entry. ### 46. Simple and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Monika O. | Enterprise Team Lead (UK) - Customer Support, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2017 **What do you like best about Tenfold?** Tenfold is a great addition to my team and how we use it day to day. Recordings are always where we need them, integrate with the tools we use and overall a great tool to help us with our phone support **What do you dislike about Tenfold?** The only thing I can think of is the extension pop up often times can take up a bit of space in the browser **What problems is Tenfold solving and how is that benefiting you?** This has helped us with being able to provide phone support to clients while being able to keep record for us to review at a later time. ### 47. If you like efficient, look no further! **Rating:** 3.5/5.0 stars **Reviewed by:** Sean M. | Vice President, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2017 **What do you like best about Tenfold?** Tenfold has allowed our company to streamline their entire sales operation- tracking, calling, reporting and managing our systems has never been easier! Since we implemented Tenfold, we have saved tons and tons of time and money as an organization. **What do you dislike about Tenfold?** less bugs- it's crashed a few times in the past 6-12 months. Issues like this usually arise every month or two **Recommendations to others considering Tenfold:** DO IT- It will streamline your functionality and save you some money! **What problems is Tenfold solving and how is that benefiting you?** quicker phone calls. no more dialing manually. Also, can track KPI's easier- calltime, connects, etc. ### 48. Improves Customer care **Rating:** 5.0/5.0 stars **Reviewed by:** Christo F. | Audiologist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2017 **What do you like best about Tenfold?** The fact that my phone staff are reminded to leave notes. The ability to retrieve call stats for each user. My staff loves that they can see who is calling and instantly see what actions are associated with the contact. It improves customer care and efficiency greatly. **What do you dislike about Tenfold?** The fact that there is no phone script guidance - it would be nice to have a flow that guides phone staff with a script of my design. **Recommendations to others considering Tenfold:** Just do it **What problems is Tenfold solving and how is that benefiting you?** Better customer service, more consistent phone notes, happier customers. ### 49. Great Application **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Project Manager, Furniture, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Tenfold?** Tenfold is easy to setup and inexpensive to support. Their support team is very professional and responsive. The application increases our productivity, improves our data capture and improves sales conversions. Their service team works very well with our other vendors and development teams. Customization is always welcomed and fees are reasonable. **What do you dislike about Tenfold?** Not much to dislike here. It's cost effective, well supported and makes our sales team faster doing what we need them doing the most...selling. **Recommendations to others considering Tenfold:** Compare this product with other sales focused offerings. Pricing, flexibility, low cost and responsive service make them hard to beat. **What problems is Tenfold solving and how is that benefiting you?** More contacts (decision makers, gatekeepers, etc.) in our CRM. More sales conversions. Our team moves faster making sales calls, logging calls and getting to records they need to see quickly. ### 50. Changed our business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Tenfold?** As an owner it's important for me to identify bottle necks and create solutions which are measurable. With tenfold incorporated with our phone system and sales force reports and results have improved significantly. We have improved our bottom line significantly with the use of tenfold. It's always great when a customer states "How do you know so much about me and my account" . If only they knew it was all because of tenfold. **What do you dislike about Tenfold?** Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it. **What problems is Tenfold solving and how is that benefiting you?** We have been able to save time become more organized. ## Tenfold Discussions - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment - [View Tenfold pricing details and edition comparison](https://www.g2.com/products/tenfold/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+13%3A05%3A33+-0500&secure%5Bsession_id%5D=26822e77-a937-4a2b-866b-d9f383ae378b&secure%5Btoken%5D=5e451c201740be65ef0dd5c9518709e1b48a067f9698b8c295553d77c1ac1b55&format=llm_user) ## Tenfold Integrations - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Personio](https://www.g2.com/products/personio/reviews) ## Tenfold Features **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Workforce Management** - Call Monitoring - Performance Evaluation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Sorts Prospects - Automated Note Taking ## Top Tenfold Alternatives - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (570 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,500 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)