--- title: Tenfold Reviews meta_title: 'Tenfold Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 172 reviews by the users' company size, role or industry to find out how Tenfold works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 172 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Tenfold Reviews **Vendor:** LivePerson **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 172 ## About Tenfold Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. ## Tenfold Pros & Cons **What users like:** - Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce. (1 reviews) - Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking. (1 reviews) - Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce. (1 reviews) - Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history. (1 reviews) - Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts. (1 reviews) - Tools (1 reviews) - Tracking Performance (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability. (1 reviews) - Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability. (1 reviews) - Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling. (1 reviews) - Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow. (1 reviews) - Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively. (1 reviews) ## Tenfold Reviews ### 1. Intuitive for the user, fast for the administrator. **Rating:** 4.0/5.0 stars **Reviewed by:** José M. | SAP Business One, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2017 **What do you like best about Tenfold?** I like very much the strong and facility: easy to configurate and you don´t need so much time testing. **What do you dislike about Tenfold?** Updates. Sometimes the updates stop some user and you need reconfigurate tenfold in server or in Chrome. **What problems is Tenfold solving and how is that benefiting you?** The most important thing is have all customer information in one click. ### 2. Very User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Tenfold?** Using Tenfold is super easy! I use Google Chrome as a browser and they are very compatible together, and we've connected Salesforce to Tenfold so we can just click to call and it will automatically be logged. Great way to track metrics! **What do you dislike about Tenfold?** Sometimes like every online resource it will crash, but it usually just needs a quick restart. **What problems is Tenfold solving and how is that benefiting you?** We are able to easily log metrics and keep track of our communication with our most valued accounts. ### 3. Tenfold makes my job easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2017 **What do you like best about Tenfold?** I love how seamlessly Tenfold integrates with Salesforce. The ability to setup followup activities by simply mentioning a date or time makes keeping up with future events EASY! **What do you dislike about Tenfold?** That I don't have tenfold for my daily and personal use! **What problems is Tenfold solving and how is that benefiting you?** I find I am able to loop in other representatives simply by mentioning them in the body of notes and set future tasks without having to go to additional programs. This saves me and my teammates so much time! ### 4. Tenfold has been an excellent addition to our arsenal! **Rating:** 5.0/5.0 stars **Reviewed by:** Luke B. | Territory Sales Representative, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Tenfold?** I like Tenfold's ease of use. There are a number of possible ways to record information through their interface. **What do you dislike about Tenfold?** So far, I do not dislike anything. Everything has been easy to use. **What problems is Tenfold solving and how is that benefiting you?** Increased connectivity with customers. ### 5. Tenfold for SugarCRM **Rating:** 5.0/5.0 stars **Reviewed by:** Davis H. | Vice President Sales and Marketing, North America, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2017 **What do you like best about Tenfold?** Easy Integration with SugarCRM and Asterisk and many other phone systems **What do you dislike about Tenfold?** There is not much that I dislike about Tenfold **Recommendations to others considering Tenfold:** If you have any existing phone system you want to integrate with your CRM, Tenfold is the best solution on the market. **What problems is Tenfold solving and how is that benefiting you?** Productivity improvements via telephony integration and tracking ### 6. My experience with tenfold was fantastic. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2017 **What do you like best about Tenfold?** Ten fold is a very effective and efficient program , I use tenfold paired with sales force and it is a seamless process and very easy to use. **What do you dislike about Tenfold?** Sometimes our Bluetooth headsets disconnect on calls but that may not be a tenfold problem. **What problems is Tenfold solving and how is that benefiting you?** Tenfold had helped Our sales team operate more effective and efficiently. ### 7. Effective Tool for our Sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2017 **What do you like best about Tenfold?** Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial. We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls. Far superior to our previous Click to Call solution. **What do you dislike about Tenfold?** Occasional outages but few and far between! **What problems is Tenfold solving and how is that benefiting you?** Effective planning and tracking of daily outbound sales activities ### 8. Amazing when it works, terrible when it crashes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2017 **What do you like best about Tenfold?** I love how we can track calls and record notes. **What do you dislike about Tenfold?** It crashes frequently, taking away its purpose. **What problems is Tenfold solving and how is that benefiting you?** We are able to monitor call metrics and track our contact with customers/ ### 9. tenfold works great to help me do my daily responsibilities as a sales development representative. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** I like that the software integrates with our phone system and salesforce. The ability to take notes in the tenfold makes the job of dialing and taking notes easier. **What do you dislike about Tenfold?** Only thing that can be frustrating is when the system is down. Doesn't happen often but sometimes it can be down and makes dialing difficult. **What problems is Tenfold solving and how is that benefiting you?** Problem of dialing manually is solved by utilizing this platform. Also, notes integrating into Salesforce is very helpful. ### 10. Tenfold Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Tenfold?** I like that if I have any questions I can talk directly to a representative. **What do you dislike about Tenfold?** One main concern I have with Tenfold is the lack of PDF files and video walk through. **Recommendations to others considering Tenfold:** An amazing tool and has the resources to get you any answer **What problems is Tenfold solving and how is that benefiting you?** I am finding my desk is clean thanks to a well organized task manager online. ### 11. Tenfold - Good product, GREAT customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Tenfold?** We use Tenfold to integrate directly with Salesforce -- a pop-up window appears when a call is incoming (or outgoing), and you can log your calls directly in the pop-up to be saved in Salesforce. While we have a few hiccups getting starting (see dislikes), the customer service team is FANTASTIC! They were very responsive to our requests and answered in a timely fashion - I have really enjoyed working with this team! **What do you dislike about Tenfold?** As said above, there were a few hiccups with the software -- sometimes it will randomly log you out so you can't log calls without logging in, it will save the calls on the most recent object automatically (which can be problematic if it was a tech call and they have an open opportunity to purchase something new). As I said, they have been really good about answering emails and questions quickly, so this is minute. **Recommendations to others considering Tenfold:** If you find your staff not logging calls and you want them to, this definitely encourages them! Great caller ID also, lets you know who is calling from where. **What problems is Tenfold solving and how is that benefiting you?** Logging calls took SO MUCH TIME. This has been a fantastic time saver and organizational feature. ### 12. I enjoy the ease of Tenfold **Rating:** 4.5/5.0 stars **Reviewed by:** Manny G. | Senior Consultant, Franchise Marketing and Rewards, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2017 **What do you like best about Tenfold?** I like that my calls are tracked and shows my teams productivity **What do you dislike about Tenfold?** I dont think they record calls. I'd like for them to track phone numbers and record calls. **Recommendations to others considering Tenfold:** Keep doing what youre doing **What problems is Tenfold solving and how is that benefiting you?** Sometimes it might not work temporarily but they always fix it for us. ### 13. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Sean B. | Northeast Sales Manger | Cloud White-Label | UCaaS | VoIP | Business SMS | PBX | Video Surveillance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Tenfold?** The ability to integrate into so many CRMS. **What do you dislike about Tenfold?** Missing a few CRMs our resellers would like. **What problems is Tenfold solving and how is that benefiting you?** Streamling processes. ### 14. Great way to keep CRM data organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** A quick on screen UI calories quickly captures the incoming call number and allows you to link it to a Salesforce account quickly with your call notes. **What do you dislike about Tenfold?** In a multi-user environment, numbers can become errantly associated with the wrong account. Luckily that is easily rectified. **What problems is Tenfold solving and how is that benefiting you?** Keeping an accurate record of all customer interactions. ### 15. Power user / administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2017 **What do you like best about Tenfold?** This is hard to quantify being the administrator **What do you dislike about Tenfold?** The tenfold pop up is not an option. In other words when the phone rings I might know who it is so I would like the pop up to be optional. **Recommendations to others considering Tenfold:** n/a **What problems is Tenfold solving and how is that benefiting you?** Tracking and monitoring is second to none. Tenfold is extremely powerful. ### 16. Tenfold is the best Management tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2017 **What do you like best about Tenfold?** Easy to use Helps manage your various subordinates productivity levels **What do you dislike about Tenfold?** Sometimes it crashes, or click to dial will stop working intermittently. **What problems is Tenfold solving and how is that benefiting you?** Automatic call logging click to dial efficiency call stats compared to other teams and groups ### 17. Tenfold review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Tenfold?** Tenfold is invaluable in showing how hard the sales force is working here. **What do you dislike about Tenfold?** The popup tab is annoying. If I could put it someplace else, I would. **What problems is Tenfold solving and how is that benefiting you?** It is important to track the calls made and the time spent as it is directly correlated to the amount of sales done. ### 18. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** The ability to click on a number and have my phone self dial is fantastic. Love the tracking and history of my calls for the day. Great time saving resource. **What do you dislike about Tenfold?** The pop-up window could be smaller and more discreet. **What problems is Tenfold solving and how is that benefiting you?** It is an absolute time saver. ### 19. Great system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2017 **What do you like best about Tenfold?** I like that it helps connect my calls to my CRM. **What do you dislike about Tenfold?** It took a little time to set up. Beyond this initial issue, I've found it to be very useful **What problems is Tenfold solving and how is that benefiting you?** I'm making it easier for my employees to connect the called with our CRM system. ### 20. Sales Development Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Tenfold?** I love how easy it is to create a task in SFDC - it is an incredible time saver and allows me to call at least 20% more as a result. **What do you dislike about Tenfold?** It doesn't integrate with Outreach and has had issues with our polycom. It isn't as consistent as I'd like. **What problems is Tenfold solving and how is that benefiting you?** We are solving for timeliness around connecting with prospects - and recording next steps in the most efficient way possible. ### 21. Sporadic **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2017 **What do you like best about Tenfold?** I love being able to log a salesforce call directly from the tenfold box **What do you dislike about Tenfold?** I dislike that it has goes down or lags a couple times a month **What problems is Tenfold solving and how is that benefiting you?** We are using it to allow people to call their accounts easily and log the call afterwords ### 22. Callinize is My Favorite New Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2015 **What do you like best about Tenfold?** I've been sync'ing my emails with my CRM for a long time, but never knew I could sync my phone activity as well. Not only does it save me serious time in recording my activity and going back and forth between tools I'm using, but my notes are WAY better than they've ever been. Now when I log into Salesforce to get notes on a client, I've got all the details I could possibly need. It also helps to make my SDR's much more effective as well. For those making a high volume of calls and phone activity, you should definitely be using callinize. **What do you dislike about Tenfold?** The only real feature it didn't have was a dialer...but I've never gotten great value in using a dialer and prefer a more targeted method. There's basically, nothing I dislike. **Recommendations to others considering Tenfold:** Definitely try it. So much easier to set up and cheaper than Inside Sales or other hard wired systems. You won't regret it. **What problems is Tenfold solving and how is that benefiting you?** Making sales team and SDR team more productive when using Callinize. It makes both more efficient, more results driven and drives results. ## Tenfold Discussions - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment - [View Tenfold pricing details and edition comparison](https://www.g2.com/products/tenfold/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+02%3A28%3A28+-0500&secure%5Bsession_id%5D=d575b234-6b36-4163-811d-5201f906b37a&secure%5Btoken%5D=58a5d5ce1a9473cf9a9a55f5721c1cb0de76150b35b545caa91e1000954a877d&format=llm_user) ## Tenfold Integrations - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Personio](https://www.g2.com/products/personio/reviews) ## Tenfold Features **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Workforce Management** - Call Monitoring - Performance Evaluation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Sorts Prospects - Automated Note Taking ## Top Tenfold Alternatives - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (570 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)