Tenfold Features

Based on 64 Tenfold reviews. Records calls for future reference.

Generates an area code local to where the user is calling to increase likelihood of pick-up. 53 reviewers of Tenfold have provided feedback on this feature.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. This feature was mentioned in 68 Tenfold reviews.

Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 80 Tenfold reviews.

Has auto-dialing or predictive dialing functionality.

Retains a log of extraneous contact information such as timezone and contact engagement. This feature was mentioned in 70 Tenfold reviews.

As reported in 66 Tenfold reviews. Finds and opens saved contact information for reference at the time of a new call.

Based on 64 Tenfold reviews. Allows users to denote which contacts they believe are prospective customers.

Allows users to take notes during or after the call for future reference. 77 reviewers of Tenfold have provided feedback on this feature.

As reported in 49 Tenfold reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

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How valuable is it to be able to use this product with ServiceNow?

Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices.

Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents.

Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents.

Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation