Top 10 Synthetix Alternatives & Competitors

Top 10 Alternatives to Synthetix Recently Reviewed By G2 Community

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Freshdesk
By Freshworks
4.4/5
(3,611)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with Synthetix:
Customer Self-Service

Salesforce Service Cloud
By Salesforce
4.4/5
(7,169)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with Synthetix:
Customer Self-Service
Contact Center Knowledge Base

Zoho Desk
By Zoho
4.4/5
(7,139)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Categories in common with Synthetix:
Customer Self-Service
Contact Center Knowledge Base
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Sprinklr Service
By Sprinklr
4.3/5
(709)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Categories in common with Synthetix:
Customer Self-Service
Contact Center Knowledge Base

Ozonetel
By Ozonetel
4.6/5
(618)
Product Description
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
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Categories in common with Synthetix:
Customer Self-Service
Contact Center Knowledge Base

Document360
By Kovai Limited
4.7/5
(497)
Product Description
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
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Categories in common with Synthetix:
Customer Self-Service
Contact Center Knowledge Base

Helpjuice
By Helpjuice
4.7/5
(363)
Product Description
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.
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Categories in common with Synthetix:
Customer Self-Service
Contact Center Knowledge Base

Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,665)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Categories in common with Synthetix:
Customer Self-Service

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,691)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Categories in common with Synthetix:
Customer Self-Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers