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Synthetix

Synthetix Alternatives & Competitors

(2)3.8 out of 5

Looking for alternatives to Synthetix? Tons of people want Customer Self-Service Software to help with knowledge base, searchable articles, and tickets and tagging. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Self-Service Software that reviewers voted best overall compared to Synthetix. Based on reviewer data you can see how Synthetix stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Zendesk Support Suite, Zoho Desk, and Salesforce Service Cloud are the most popular alternatives and competitors to Synthetix.

Top Alternatives to Synthetix

  • Freshdesk
  • Zendesk Support Suite
  • Zoho Desk
  • Salesforce Service Cloud
  • LiveAgent

Top 20 Alternatives & Competitors to Synthetix

    #1
    #1
  1. Freshdesk

    (2,344)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Synthetix:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Synthetix:

    DB
    From Freshdesk it is easy to access all the support ticket collections we have worked with even before starting our life cycle with this platform: ticket groups from other services such as Zendesk...Read more
    #2
    #2
  3. Zendesk Support Suite

    (2,278)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Synthetix:
  4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Synthetix:

    UT
    Easy UI, easily accessible to the rest of the organization, ability to create great FAQ pages that are manageable to edit and navigate, tagging features.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zoho Desk

    (2,690)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Synthetix:
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Synthetix:

    AH
    Possibility of Integration with many apps
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Synthetix:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Synthetix:

    Kimberly B.
    KB
    It is very user-friendly and has the capabilities needed for my job.
    #5
    #5
  9. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Synthetix:
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Synthetix:

    Foxlie A.
    FA
    If you are in need of a help desk and live chat for a multi-brand company, this provider is great! We have 5 diffrent brands and we can offerfull support with live chat and help desk to our...Read more
    #6
    #6
  11. Intercom

    (1,261)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Synthetix:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with Synthetix:

    Gabriela  D.
    GD
    You can save answers and also check the previous chats of the customer
    #7
    #7
  13. Talkdesk

    (1,156)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Synthetix:
  14. World's Leading Cloud Call Center Software

    Categories in common with Synthetix:

    Christopher P.
    CP
    A simple to use solution which includes self service IVR management which can be managed without any coding knowledge.
    #8
    #8
  15. Guru

    (966)4.6 out of 5
    Optimized for quick response

    Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.

    Categories in common with Synthetix:
  16. Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.

    Categories in common with Synthetix:

    UF
    I enjoy using Guru because it gives me a chance to collaborate with other colleagues and share information. I also enjoy that you can filter information by department, this way information that is...Read more
    #9
    #9
  17. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Synthetix:
  18. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Synthetix:

    UF
    The workflow and ability to collaborate with other users is very helpful
    #10
    #10
  19. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Synthetix:
  20. A powerful customer support suite with a focus on collaboration.

    Categories in common with Synthetix:

    UC
    TeamSupport has helped our company to manage incoming requests and divert them to the proper teams within the organization. Being able to write custom reports really helps for weekly meetings as...Read more
    #11
    #11
  21. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Synthetix:
  22. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Synthetix:

    UC
    You can customize it based on your needs You can easily modify the pipeline, tags... and get proper analytics Easy to set up fast The chat is good Webform simple but good
    #12
    #12
  23. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Synthetix:
  24. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Synthetix:

    AR
    Detailed, complex and very customizable depending on your organization needs and requirements.
    #13
    #13
  25. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Synthetix:
  26. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Synthetix:

    MW
    the multi functionality of it and it's customizability
    #14
    #14
  27. Bloomfire

    (317)4.5 out of 5
    Optimized for quick response

    Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

    Categories in common with Synthetix:
  28. Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

    Categories in common with Synthetix:

    UF
    That you can share video and content easily with your team.
    #15
    #15
  29. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Synthetix:
  30. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Synthetix:

    CH
    The notes. and tagging colleagues in them. And I like the night mode.
    #16
    #16
  31. ServiceNow Now Platform

    (248)4.0 out of 5

    The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Synthetix:
  32. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Synthetix:

    UI
    Request management and seeing knowledge articles.
    #17
    #17
  33. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with Synthetix:
  34. A help desk for teams that insist on a delightful customer experience

    Categories in common with Synthetix:

    Dennis D.
    DD
    Multi-functional tool that has all the features needed to build an Operations team. Simple to use and user-friendly enough that our off shore Ops team in India can use it daily to complete tasks &...Read more
    #18
    #18
  35. Zoho SalesIQ

    (204)4.4 out of 5

    Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with Synthetix:
  36. Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with Synthetix:

    UI
    Zoho SalesIQ has provided invaluable insight into who is visiting our website, what specific websites they visit, and how long they spend on each site, among many other useful metrics. SalesIQ...Read more
    #19
    #19
  37. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Synthetix:
  38. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Synthetix:

    UE
    Kayako è una buona soluzione per la gestione dei ticket, si integra bene con il sistema di posta e offre anche delle API per creare dei ticket direttamente dalle proprie applicazioni web.
    #20
    #20
  39. Freshchat

    (175)4.5 out of 5
    Optimized for quick response

    Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with Synthetix:
  40. Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with Synthetix:

    JM
    This software provides in the target market for sales teams, tools for customer assistance and marketing of companies including e-commerce. Its messaging functions are essential for sales teams...Read more