--- title: SuperOps Reviews meta_title: 'SuperOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 197 reviews by the users' company size, role or industry to find out how SuperOps works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 197 scale: '5' date_modified: '2026-07-08' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SuperOps Reviews **Vendor:** SuperOps Inc **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.4/5.0 **Total Reviews:** 197 ## About SuperOps SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). ## SuperOps Pros & Cons **What users like:** - Users find SuperOps to be **incredibly easy to use** , promoting a smooth and accessible onboarding experience. (78 reviews) - Users rave about the **exceptional customer support** from SuperOps, praising their quick responses and helpful guidance. (66 reviews) - Users appreciate the **intuitive remote monitoring** and continuous feature improvements of SuperOps, enhancing overall usability and efficiency. (47 reviews) - Users appreciate the **friendly and intuitive interface** of SuperOps, making it easy for new technicians to navigate. (34 reviews) - Users find SuperOps' **intuitive interface** enhances productivity, making IT management seamless and efficient. (32 reviews) - Users value the **comprehensive features** of SuperOps, which streamline enterprise management and enhance overall productivity. (29 reviews) - Integrations (27 reviews) - Automation (24 reviews) - Positive Experience (24 reviews) - Implementation Ease (22 reviews) **What users dislike:** - Users note the **missing features** in SuperOps, particularly the lack of user signatures for ticketing documentation. (45 reviews) - Users face various **feature issues** with SuperOps, from accidental deletions to limited mobile app functionality. (22 reviews) - Users note **integration issues** with SuperOps, expressing a need for more compatible tools and workflows. (16 reviews) - Users experience **access limitations** with SuperOps, facing issues like file preview and RMM functionality. (15 reviews) - Users express concern over the **lack of integrations** , limiting functionality with popular documentation tools and platforms. (14 reviews) - Needs Improvement (13 reviews) - Users often face **ticketing system issues** , including collaboration challenges and lack of essential features for larger teams. (13 reviews) - Ticketing Issues (11 reviews) - Mobile App Issues (10 reviews) - Slow Performance (10 reviews) ## SuperOps Reviews ### 1. SuperOps Rev **Rating:** 4.0/5.0 stars **Reviewed by:** Eleftherios N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** SuperOps makes work easier by combining all the tools you need in one place, so you can get things done faster. **What do you dislike about SuperOps?** While SuperOps offers a range of valuable features, some users have noted occasional delays in responsiveness. **What problems is SuperOps solving and how is that benefiting you?** SuperOps makes handling support tickets a breeze. It keeps all our customer issues organized and helps us tackle them faster. Plus, it's easy for us to chat and work together on tickets, so no more back-and-forth emails. ### 2. Great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas O. | Manager, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** The responsiveness from the support team. Whenever I run into an issue or have a question they're always there to help. **What do you dislike about SuperOps?** It's still a fairly new product, so some features might be missing at first. **What problems is SuperOps solving and how is that benefiting you?** Ease of access, organization and asset management are great while keeping things clean and organized. Also side conversations are a great way to keep track of communication within the ticket. ### 3. Smart, Expected RMM with Lots of Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about SuperOps?** The integrations with other software and ticket managment works great. We are able to create and assign tickets with ease. It works as you would expect it. **What do you dislike about SuperOps?** There aren't a lot of negatives for using this. **What problems is SuperOps solving and how is that benefiting you?** We are deploying to systems to monitor and secure with ease. The integrations on software for deployment makes onboarding and asset management incredibly easy. ### 4. A Solid All in one MSP system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about SuperOps?** Supper Ops is nicely laid out with logical steps to get most things done e.g. adding a PC or server. The Tikket system also works well with a unique side message function to allow multiple braches to come off one Tikket while being takeing up only one Tikket on your counter. **What do you dislike about SuperOps?** The UI can get some getting used to, might just be me but I found it difficult to look at coming from other systems sometimes. **What problems is SuperOps solving and how is that benefiting you?** Supper ops is allowing us to combine multiple systems into one easy-to-use portal allowing for quicker ticket creation and solving. ### 5. Very good product, excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** The support team is awesome, always answers my questions within 10 minutes (less than 5 usually, really). Very easy to use and set up. Everything offers works like it should - patching, remote powershell/cmd, remote desktop, etc. which wasn't the case of a few competing products we reviewed. **What do you dislike about SuperOps?** I don't dislike it, but the UI could be better - more professionnal. I know my boss really dislikes it. **What problems is SuperOps solving and how is that benefiting you?** I speeds up all of my tasks, thus makes me more efficient. I can do more! Allows me to fix issues without bothering end users. ### 6. Very good, but difficult to read in places **Rating:** 4.0/5.0 stars **Reviewed by:** Dominik A. | Administrator IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about SuperOps?** Automatic assignment of tasks to employees. Ease of use: Customer support is super. We are using superops everyday. Number of features: enough for me Ease of implementation and integration: Pretty easy. **What do you dislike about SuperOps?** no reports with the number of completed tasks and stats. **What problems is SuperOps solving and how is that benefiting you?** We solve customer complaints and thanks to superops it is much easier ### 7. Good RMM for a Beginning MSP **Rating:** 3.0/5.0 stars **Reviewed by:** Cody N. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** The pricing model is good. I like how you can select just the PSA, just the RMM, or both. The interface is nice. **What do you dislike about SuperOps?** It doesn't seem to be as full featured as other RMMs. It can take a few clicks to get to places. **What problems is SuperOps solving and how is that benefiting you?** It helps me with my invoicing and collecting payments with Stripe. ### 8. Fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** Easy to use, love the script functions, very easy to get in in contact with the support. The support normally answers very very quick. **What do you dislike about SuperOps?** Lack of script functions to apply at only the logged in users. **What problems is SuperOps solving and how is that benefiting you?** It handles all it related questions via Ticketc. Easy to to take over the end users computer. ### 9. Very powerful and simple to use system. **Rating:** 5.0/5.0 stars **Reviewed by:** Damian G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** Powerful control of assets, car run script without even remote connection to user User-Friendly interface Many Integrations Advanced Customer Support Easy implementation **What do you dislike about SuperOps?** As far I didn't find anything to dislike SuperOps. **What problems is SuperOps solving and how is that benefiting you?** Installation packages for new devices, I can install all programs that I need just in one click. Automated patches for vulnerabilities ### 10. Slick, Operational and a Perfect Fit for our Business. **Rating:** 5.0/5.0 stars **Reviewed by:** Smitesh P. | Director / Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** UI is brillaint and the features work as they need to. **What do you dislike about SuperOps?** Not much to add here. If anything I would like added is a better way get clients to install Agents. **What problems is SuperOps solving and how is that benefiting you?** Access to Devices for day to day Support, Automation for Patch management. ### 11. A Modern, evolving RMM and PSA! **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle K. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about SuperOps?** I appreciate the fast pace of development and the attractive GUI design. Responsive customer support as well! **What do you dislike about SuperOps?** Intergrations seem to be lacking a bit, but that is an issue with most evolving software. **What problems is SuperOps solving and how is that benefiting you?** The stale, lack of innovation in the RMM/PSA industry. ### 12. SuperOps the Ultimate MSP tool **Rating:** 5.0/5.0 stars **Reviewed by:** kim@koskinen-it.net K. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** SuperOps makes running an MSP smooth and easy. I use SuperOps daily, it lets me manage almost every aspect of the day-to-day management of my clients. It's easy to implement and integrates well with other solutions. And the customer support is top notch. **What do you dislike about SuperOps?** After almost 1 year of using SuperOps, I have found no downside to using it. **What problems is SuperOps solving and how is that benefiting you?** As a solo MSP SuperOps is my main tool for handling day-to-day operations and customer communication. ### 13. SuperOps has the best support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** SuperOps support is the best of any RMM/PSA tool that I have used. There are so many features with SuperOps, that it is very helpful to get help when needed. For the price and the features that it provides, it is the best solution for a 1 man shop. **What do you dislike about SuperOps?** Some of the Integrations are not fully featured. **What problems is SuperOps solving and how is that benefiting you?** Access clients computers remotely when on the go with my android phone. ### 14. Solid solution for growing MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** Hyper-focused tickets, asset management, client management and documentation without all the fluff and unneeded features. **What do you dislike about SuperOps?** Not having chat available for clients, but it is on the roadmap. **What problems is SuperOps solving and how is that benefiting you?** Consistent patches and updates for endpoint clients. Sentinel One integration for security. Scripts that allow regular maintenance and restarts to occur for clients who often leave their workstation up too long and do not allow patches to apply. ### 15. A promising RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about SuperOps?** Great interface and very quick support. It also has most of the features needed for a small or medium MSP backed in. **What do you dislike about SuperOps?** It is still a new product with several features missing but will mature with time. **What problems is SuperOps solving and how is that benefiting you?** Its is allowing me to keep and eye on Assets that i manage and get instant remote access to resolve issues. ### 16. SuperOps is a game changer for small MSPs' **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | IT MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about SuperOps?** Their best feature is their customer service. 10/10. Their Mobile app makes updating tickets fast and efficient. Very easy to use. We use it every day! The less time we spend on ticket tracking, the more time we have helping our own clients. Moving from Autotask to SuperOps was one of the best decisions I've made for my business. It even integrates into many other applications. **What do you dislike about SuperOps?** The invoice audit/invoicing is a little complicated at first, but the support was great at navigating me through the process. **What problems is SuperOps solving and how is that benefiting you?** Time tracking for my tickets has always been a struggle, with SuperOps, it's now easy to manage my time and to bill accordingly. ### 17. Great Support, and Solid product **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about SuperOps?** The support is over the top. Honestly, I have used many products and been in the IT game 20 Plus years. and this is by far the best support for ANY product I have ever had. **What do you dislike about SuperOps?** It took a little understanding to change how we did a few tasks, but it was not a bad change. All in all it is HARD to find anything truly bad... **What problems is SuperOps solving and how is that benefiting you?** Billing made easy--- Ticketing made easy and RMM functions. ### 18. SuperOps.ai Review - Started December 2022 **Rating:** 4.0/5.0 stars **Reviewed by:** Yousuf C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about SuperOps?** + RMM Platform is very stable + Very Easy to install Agent on machines + Agent footprint is very light + Ticketing System does not need to be hosted which makes global usage easy + Ticketing System can use custom domains very easily + Ticketing System can use multiple mailbox address and pool into one location easily + Company Roadmap is clearly laid out and community driven + Rule building is relatively straightforward and easy to configure + Custom Rules allows more granularity on Inbound/Outbound Rules + RMM Platform can be configured for a large degree of alerts/actions + Custom Scripting allows large-scale actions **What do you dislike about SuperOps?** - Some Custom Rules can and should be out-of-box, to make typical deployments easier - Agent does not self heal for telemetry. Additional work required to mitigate this - Ticketing System missing Quality of Life items (Change Request / Parent-Sub Relation etc) which may not make this ideal for larger organisations - OOBE for Alerts will cause Alert Fatigue - Tamper Protection not available on Agents - Roadmap driven by community feedback. This can mean that some features are missed out which may be an easy win and conribute to greater QoL, but due to community not wanting it or understanding its value, this is missed **What problems is SuperOps solving and how is that benefiting you?** Converging RMM/Asset Management and IT Ticketing into one singular location This used to be done manually and Ticketing was only located in 1 location for global company Now all assets are available in 1 portal and Ticketing System is used by all IT Technicians/Engineers now which makes collaboration easier ### 19. A clean, feature rich and intuitive RMM tool for IT department/MSP's **Rating:** 4.5/5.0 stars **Reviewed by:** Wilson A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2023 **What do you like best about SuperOps?** All in one platform (PSA and RMM) with a clean user interface. Allows us to perform all remote tasks on a machine (deployment, updates, patch management, scripts, folder management, remote reboot, and much more). Network monitoring is included with the license. Really happy with the solution as it has significantly reduced troubleshooting times for our IT admins. **What do you dislike about SuperOps?** It takes a while to get around the platform. The interface is intuitive but can get confusing when trying to find where to change settings for example adding a new field for the assets. An option to instantly push software to a machine: Currently you have to schedule it (which can be set to run as early as the next minute) but an instant install would have been better. **What problems is SuperOps solving and how is that benefiting you?** IT Asset management, remote troubleshooting and patch management ### 20. Great product, excellent support, features being added regularly **Rating:** 4.5/5.0 stars **Reviewed by:** Daryl S. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SuperOps?** While any application has it's faults, the team at SuperOps are super-responsive and answer all my questions either almost real-time via chatbot or, if I've asked a difficult question, they turn the chat into an email and followup that way. The product itself has grown over the last several months and has MANY more features than my previous RMM/PSA products as part of the basic product. Still discovering new knobs and features. The user forum and feature suggestions are very visible and seen by staff. I like the accountability that the forum provides, other RMM/PSA products hide behind their tier 1 staff without much accountability. The mobile app actually works efficiently, although there could be more features available via mobile. **What do you dislike about SuperOps?** It's somewhat obvious that the product is in a growth stage, not all features are mature, but workarounds are available where the GUI falls down. **What problems is SuperOps solving and how is that benefiting you?** Almost a single pane of glass to handle all the functions of my business. Before, I'd be using 4 different products to manage my user interaction, now they have a single point of entry for 90% of the interactions with my business. ### 21. A platform that helps you focus on truly growing your business **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** I find SuperOps.ai to be highly responsive and fast when I use it. The tabbed interface helps me organize the different tasks I am working on. Those tasks, including invoicing, PSA, RMM, ticketing, and other customer service features, are wonderfully integrated and help make administrative work a breeze. The technical and sales support teams are polite and responsive and truly value you as a customer, no matter how large or small your business may be. **What do you dislike about SuperOps?** The mobile app development lacks behind a little bit. I wish I could do specific tasks such as quoting and invoicing. There is still no ability to access computer assets with their Splashtop agent installed remotely. **What problems is SuperOps solving and how is that benefiting you?** SuperOps.ai has given me a proper environment to provide customers with the highest quality service and support possible. As a 1-man shop, the learning curve was short thanks to the well-written help articles, tutorial videos, and the accessibility of the onboarding and product teams. With an active and growing community of users fed up with the present selection of expensive and "dated" solutions, I feel comfortable that SuperOps.ai will possibly solve problems I did not know I have! ### 22. Incredibly fast to set up and advancing faster than any other RMM/PSA **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** The rate at which SuperOps ships new features and responds to user feedback is incredible. The ability to speak directly to the people making development decisions shows in strides. SuperOps is fast and responsive to use; comparing it to the loading times of Connectwise and Datto, it's a night and day difference. Also, the tab-based interface help with multi-tasking and dealing with urgent interruptions without clogging up your browser. **What do you dislike about SuperOps?** SuperOps is still relatively new; the performance and workflow advantages of it being built from the ground up also means the list of integrations is short and some features need to be expanded. The billing engine does struggle with US taxes when dealing with a large number of taxing zones and industry-specific taxes like telecom taxes but you don't have to use the billing engine. **What problems is SuperOps solving and how is that benefiting you?** SuperOps has become our only ticketing system and an increasing amount of our documentation is also stored there. We are also using SuperOps as our primary RMM tool and it handles system monitoring, patching, automated remediation, and alerting very well. ### 23. A great platform that only gets better and better **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about SuperOps?** The SuperOps team are always incredibly receptive of feedback and actively develop their platform following feedback from their customers. The platform brings a lot of different systems under a single pane of glass which has made the management of our customers as an MSP far easier. The patch management and RMM features allow us to streamline our client support and aid our customers in achieving their security accreditations. **What do you dislike about SuperOps?** As the platform is still relatively new, a few quality of life features are missing but the team are actively bringing in new features all of the time. **What problems is SuperOps solving and how is that benefiting you?** SuperOps allows us to remotely support our clients and monitor their devices, overall this has made us more productive and streamlined our workflows. The PSA side of the platform has fully replaced our legacy helpdesk solution. SuperOps integrates with Azure AD which our previous helpdesk wasn't compatible with. ### 24. Perfectly meets my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about SuperOps?** I love the support, the people are very pleasant and relaxed. **What do you dislike about SuperOps?** Absent support in French -24/7 support.The menus are sometimes a little too messy and you get lost in the navigation **What problems is SuperOps solving and how is that benefiting you?** Recurring maintenance, automation and monitoring of my clients ### 25. Intuitive affordable RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Praj B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about SuperOps?** SuperOps.ai is so easy to get started with. After several months of trying different RMM products, I started a trial and could get everything I needed set up in a few minutes. No need to spend hours going through the documentation, complicated setup or a guided demo. It just makes sense. That and it is very affordable! **What do you dislike about SuperOps?** There were a few things I needed to dig into to understand, but the team were very helpful when I got stuck. The product tour can take some time to get through but it tells you what you need, like how to remove the demo data. **What problems is SuperOps solving and how is that benefiting you?** Asset management is super easy. Each asset includes detailed information, and you can perform a range of tasks on them to ensure they are patched and have the relevant software installed. The agent is easy to set up on devices and can be branded for your company. ### 26. Just works, which is rare for IT tools **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about SuperOps?** It simply works. With most IT tools, there are quirks, issues or areas you just don't use because they don't function at all. But not with Superops. From sign-up to implementation, everything has worked well, and the support is top notch if we have questions about the platform. **What do you dislike about SuperOps?** The layout took a lot to get used to. Coming from "legacy" providers, it was a real learning curve to try use Superops. It's also not as feature rich as some competitors, but it is a newer product so this is to be expected. **What problems is SuperOps solving and how is that benefiting you?** We needed RMM software with proper patching and scripting. Superops runs everything we ask it to without issues. No more failed scripts or outdated machines with issues. ### 27. Amazing experience with SuperOps so far **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** SuperOps is really easy to use and has featurss that no other systems that we have used had. Being able to separate projects and work with different identities works really well for our company. Being able to use side conversations helps keep things neat and tidy! **What do you dislike about SuperOps?** As SuperOps is so new, we are waiting on some standard features to be added. Like SNMP monitoiring! When we ask for new features they always tend to actually happen. None of that 'We will add it to our features board' but it never gets actioned. **What problems is SuperOps solving and how is that benefiting you?** SuperOps is helping us progress with delivering excellent customer service. This is done by having the triggers and notifications in place and we have managed to add our Admin and marketing departments to this to improve efficiencies even more. ### 28. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Luke A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SuperOps?** I love the abillity to add machines under each asset, this makes it easy to remote on using the integrated splashtop software. As well as this the the interface is very intuitive. **What do you dislike about SuperOps?** I dislike the fact that when you refine the ticket search and then click on a ticket, whne you return to the ticket view tab this search has reset, meaning you have to refine your search each time. **What problems is SuperOps solving and how is that benefiting you?** Superops allows my company to organise tickets and provide remote support to our clients effectively. We are able to directly speak to the customer through the ticket view and let them know when a ticket has been resolved or recieve more information from them if needed. ### 29. Great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about SuperOps?** Functionality, opportunities to help customers with issues. **What do you dislike about SuperOps?** Sometimes page is not readable and load slowly. **What problems is SuperOps solving and how is that benefiting you?** Daily problems with customers computers. ### 30. Great RMM tool that is only getting better with time! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** SuperOps is one of the lesser known RMM tools (at-least it was for me) but when I was looking at renewing our service they came in very competivily priced but the support I've experianced so far is faultless, always a quick response and have 0 complaints. **What do you dislike about SuperOps?** There's been a couple of bugs we've found with the software however once we've reported them to SuperOps they have been extremely fast with fixing these issues which is better than most companies I've dealt with in the past. **What problems is SuperOps solving and how is that benefiting you?** We provide IT support to our clients and needed a tool that coule remotely monitor their computers, SuperOps offers much more than just this however and is now handling our patch management, software deploys and remote desktop viewer. ### 31. Excellent Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** SuperOps are always upgrading their platform. Their support team is always ready to help, and most of the time, are able to help over their Live Chat feature, which is accessible anywhere from their portal. They also take advice or suggestions on how to improve the portal/platform, and so far have added 2 or 3 features our SME company have asked for. **What do you dislike about SuperOps?** The only downside I have found, is that logging in on a mobile is not quite as easy as the PC, but this is a tiny issue and one that I have managed to work around pretty easily. **What problems is SuperOps solving and how is that benefiting you?** The built in RDP is great, not quite as effective as TeamViewer, but it being built into the portal is a massive help. The main problem SuperOps has helped with is just keeping track of tickets, and everyone in the company having accessibility to my tickets, should I be out of the office. ### 32. A pleasant ticket and remote tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kayleigh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about SuperOps?** - Ticketing system is customizable and looks smart - Navigation is very user friendly - Support has been flawless - Notifications and alerts work **What do you dislike about SuperOps?** - The only small thing we have noticed is if we are in Settings, then come out of settings to a different tab, the settings tab resets. In that it doesn't remember where you left off. **What problems is SuperOps solving and how is that benefiting you?** We have a small internal IT team here and SuperOps has everything under one roof which is incredibly ideal for us. Everything is easy to use and navigate, making tasks easier and quicker for us. For example, I do not feel like I have to go through numerous chats with support to look at an issue we are having. ### 33. Very good experience, much better than our last helpdesk service **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about SuperOps?** Clean layout, easy to find what you need. I haven't changed the layout too much myself but the ones I have seen look clean and easy to use. Compared to our old helpdesk system, it is a massive improvement! (Solar Winds) **What do you dislike about SuperOps?** Working on tickets at the same time. You can't tell if someone is working on the same ticket, there isn't any prompt or warning to say it's open elsewhere. This can make solving tickets difficult when working with more than one person. **What problems is SuperOps solving and how is that benefiting you?** It helps our day to day massively in organising our jobs/orders/loan equipment etc. The remote management side of the software is very good, fast to remote onto end users machines so customers aren't left waiting. ### 34. Automation made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Johan M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about SuperOps?** SuperOps is a fantastic tool for managing IT support operations. Its intuitive interface and powerful features make it easy to streamline workflows, track customer requests, and manage team performance. The platform's automation capabilities and integrations with other popular tools make it a great choice for IT service providers of any size. Overall, SuperOps is a highly recommended solution for any business looking to improve its IT support operations. **What do you dislike about SuperOps?** SuperOps is a comprehensive IT support operations management platform that offers an array of features to streamline workflows and enhance team performance. While the platform offers a good selection of integrations with third-party tools, some users may find that additional backup vendor integrations would be beneficial. Overall, SuperOps is a highly recommended solution for businesses seeking to improve their IT support operations. **What problems is SuperOps solving and how is that benefiting you?** SuperOps.ai is a comprehensive IT support operations management platform that helps IT service providers streamline their operations and enhance team performance. The platform solves common problems such as a lack of visibility into operations and inefficient workflows. By providing real-time insights and automating manual tasks, SuperOps.ai can help IT service providers improve their efficiency and customer service. Overall, SuperOps.ai is a highly recommended solution for businesses looking to optimize their IT support operations. ### 35. Great platform with many powerful features, and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Marcus V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about SuperOps?** I appreciate the streamlined interface, highly customisable options and policies, powerful automations, and the great (and increasing) integrations that enable me to enhance my operations further. The system is also very easy to use, and the support is good. **What do you dislike about SuperOps?** The client portal functionality needs improvement to better share ticket and project work details (ie. works completed) with clients to reduce the need for manual updates. The display of the information fields in the 'Additional properties' section of tickets (ie. the custom fields created for custom ticket templates) when viewing a ticket need further work to reduce clutter. Ideally, only the fields with information in them should be displayed. **What problems is SuperOps solving and how is that benefiting you?** I can streamline and automate my user support, maintenance tasks, remedial actions, and invoicing, giving me more time to find or develop new solutions and services that will add value to my client's organisations. ### 36. Simple PSA **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about SuperOps?** Using the PSA module, we've found the ticketing and general invoicing process to be well streamlined. Xero integration save's a ton of time on inventory price updates allowing techs to add current-priced items easily. PSA pricing structure allows for smaller MSP's to utilise it unlike other well known options in the field. Support are very responsive as well! **What do you dislike about SuperOps?** Some minor issues with the billing process, including having to approve tech time entries 20 at a time before the end of month automated billing run, or else they are missed. Support advises there will be changes to this soon to resolve this pain point. Inventory management and customer linking with Xero while welcome can be very clunky. **What problems is SuperOps solving and how is that benefiting you?** SuperOps provides a reliable ticketing and invoicing solution for a smaller-scale MSP setup. Easier and faster than the last option we had implemented inhouse. ### 37. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Kieron K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** SuperOps provides excellent customer support and makes it easy to manage clients' machines remotely. Overall the platform has operated smoothly and includes lots of great features. **What do you dislike about SuperOps?** From my experiences with SuperOps, I have noticed that the remote support tool (Splashtops) takes quite a while to install on our customers' machines. Also, a couple of times, I have had to wait around 2 minutes for a note to be added to a ticket. **What problems is SuperOps solving and how is that benefiting you?** SuperOps has made it easy for us to manage our customers' machines and monitor computer resources. The ticketing system has also helped us manage our workload on busy days. ### 38. superops Ai RMM helping us save time and be more organised and structured **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen k. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SuperOps?** automated it tasks, remote access with free splashtop licence security, superops allows us to set ip whitelisting which makes us feel more confident and sure of our account security. **What do you dislike about SuperOps?** for now we have not faced any issues with the system and find the system up to standard with outr business requirements. However one time we needed to use the api, and took us a substantial time so would be useful to see more elaboration made avaiulabel on how to use the api. **What problems is SuperOps solving and how is that benefiting you?** scripting and automation remote accessfor staff support Patching systems and updating windows save time documentation of processes ### 39. Amazing Value for the Small to Medium MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Luke M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about SuperOps?** SuperOps is a powerful yet simple to use and understand MSP platform. The pricing structure is affordable and allows me to provide both lowcost and premium MSP services to a range of client types. **What do you dislike about SuperOps?** I don't really have any dislikes. I had some difficulties connecting and deploying Bitdefender AV, but I have a feeling that that was more on the site of Bitdefender than Superops. **What problems is SuperOps solving and how is that benefiting you?** SuperOps allows me to provide lowcost MSP services to personal, non business clients and ensure that these vulnerable users are as protected and up to date with patches as possible. ### 40. Very reliable and useful, but missing a few Quality of Life features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SuperOps?** I appreciate the organisation of it all, it's speed and what we can customise. This includes negotiating with the developer team to modify it in ways that helps us. **What do you dislike about SuperOps?** I don't appreciate how the tab system is integrated as it really does fill up quickly but you can't use middle mouse button to close them as you would Edge/Chrome tabs. A feature to know who is viewing a ticket without having to manually put your name down, and making sure another colleague has refreshed the ticket to make sure they're also not working on it does get on your nerves. **What problems is SuperOps solving and how is that benefiting you?** SuperOps is solving our Remote desktop solutions when integrating our devices in to Intune. Splashtop's integration is fantastic and increases prductivity and performance because it works a bit like Impero. ### 41. Very Intuitive and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kane B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SuperOps?** integrates with a lot of vendors that makes things very simple. Client portal is much better and well thought out and the workflows are good too **What do you dislike about SuperOps?** Pages arent dynamic and require refreshing to get up to date info, API documentation is quite lacking, menus are confusing and things can be quite hidden **What problems is SuperOps solving and how is that benefiting you?** It was cheaper than atera and i can rollout agents with intune which saves so much time ### 42. Solid Offering With Huge Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Martin R. | Customer Support Advisor, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SuperOps?** The documentation and reporting modules are the best I've ever used. Besides that, the support team are responsive, friendly, and helpful. Also, the development team are committed to working with users on the development roadmap. **What do you dislike about SuperOps?** I love the UI, it works exceptionally well on large screens. But on smaller screens, it can be difficult and frustrating to use. **What problems is SuperOps solving and how is that benefiting you?** When I was looking for a new RMM platform, documentation was very important to me. SuperOps.ai handles documentation very elegantly. It's helped me to be more organised and robust in my business. ### 43. Underrated RMM Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Amrit S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** It has all of the options an admin requires to push scripts, apps, notification, windows update and more. All of these options are also really easy to access and use. I have been using SuperOps to push mutiple scripts to endpoints to keep them up to date and secure without any issues. **What do you dislike about SuperOps?** Nothing I can think of, if I came acrros any issues they have been resolved. **What problems is SuperOps solving and how is that benefiting you?** Its been really easy to push out windows updates in specific time frame, including scripts to clear cache and install indittional apps. ### 44. SuperOps.ai is a friendly, time saving PSA/RMM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** The automation makes it easy to organize and automate ticketing. The project module is handy when creating customer projects, as most PSA tools do not have this level of ease of use. SuperOps is still changing and growing, and their team's willingness to take the MSP communities feedback and implement new ideas and features that we, the community benefit from. **What do you dislike about SuperOps?** Waiting for a feature or item that was available in another PSA. They are working on improving and adding new features as the community submits them. The ability to have multiple users working together without overlap or double work. **What problems is SuperOps solving and how is that benefiting you?** Managing clients, managing assets, project management, ticketing and invoicing. This is overall allowing the business to operate in a smoother, more efficient work flow. ### 45. Streamline Your IT Processes and Boost Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Clixels G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about SuperOps?** What we like best about SuperOps.ai is its ease of use and intuitive interface. The platform is designed in such a way that even someone with limited technical skills can quickly navigate and utilise its features. We appreciate that SuperOps makes monitoring systems' performance easy in real-time, and the automation tools help me save time and streamline my workflows. Overall, SuperOps has helped us simplify our IT processes and improve our partners' productivity, which is why we continue to use the the tool. SuperOps support team are always helpful and responsive. **What do you dislike about SuperOps?** Although the marketplace is great, we would like to see some more integrations, We are sure this is something being worked on so it is not that much of a dealbreaker **What problems is SuperOps solving and how is that benefiting you?** SuperOps is helping us to solve a number of automation challenges and helping us to become more streamlined and responsive to our clients' needs. ### 46. Constantly improving **Rating:** 4.0/5.0 stars **Reviewed by:** Adam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SuperOps?** As the title says, its constantly changing for the better. The support team is AMAZING, no matter what time you message them, you normally get a response within 30 mins! **What do you dislike about SuperOps?** It can be slow from time to time, and can sometimes 'reset' itself when having multiple tabs open. Could be just the device I am using it on. **What problems is SuperOps solving and how is that benefiting you?** My primary function is having everything in one place, not having to open multiple websites or applications to do your day-to-day job. ### 47. SuperOps is a superb RMM Tool with a lot of great tools to manage entire IT systems in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Matt V. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** Everything in one place, very good and quick support. The ability to manage all aspects of the service desk in one platform not just the RMM tool the ticketing system too. Push updates, reply to users, set patching schedules, install apps. **What do you dislike about SuperOps?** Nothing besides my desire for a dark mode version of the client. **What problems is SuperOps solving and how is that benefiting you?** It's cheaper than it's competitors, more responsive, has more features allows everything to be done in one place at low cost and high efficiency which is important. ### 48. A brilliant RMM for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about SuperOps?** The per-technician pricing model is more predictable and cost-effective for MSPs and end-clients than per-agent billing. With other RMM tools, clients often forgo installing RMM agents on all their devices to avoid increasing fees caused by additional agent licenses. Clients no longer have to worry about hidden or prohibitive per-device fees, while MSPs are free to structure their pricing model however they wish. **What do you dislike about SuperOps?** Tickets do not have the option to add user signatures to them which can make proving delivery of items or services difficult should clients query it. Clients in small to medium enterprises value proof of delivery and services which necessitates client signatures on documentation. **What problems is SuperOps solving and how is that benefiting you?** Patching devices for small to medium enterprises is difficult as clients often don't understand the need for patch management. With SuperOps RMM, all server or workstation devices a client has can be kept up to date without forcing clients to commit to a number of device agents in restrictive contracts. End-user experience is greatly enhanced thanks to integrations with anti-virus programs and with Splashtop remote access. Users are now comfortable knowing that any device with a SuperOps RMM agent has endpoint protection deployed. Technicians appreciate that any online agent can immediately allow remote access if needed, saving support staff the hassle of instructing end-users to download and install a remote control program. ### 49. Best RMM and best PSA that I've used so far, and I've used most of them **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SuperOps?** It's easy to get around in; everything flows pretty well. Ticketing is awesome: able to add images in the ticket, drag and drop tick status, run books, etc. Support is helpful and quick to respond if they are available, and they let you know if they are available. Patching seems to work pretty well. Better than the previous RMM tools I've used. **What do you dislike about SuperOps?** It could use more integrations. Invoicing isn't great, but I export invoices to QB to make them look how I want. Support is usually quick, but there are sometimes days it is unavailable. They at least tell you they are out and will return on a particular day, which is fantastic. System tray features and customizations are lacking, but they say they are working on them. I haven't been with them long enough to know how quickly they push out new features and updates. **What problems is SuperOps solving and how is that benefiting you?** SuperOps is helping us maintain a high level of service to our customers and their IT Systems. It also helps us automate a lot of processes, both technical and administrative. ### 50. Very good and has benefitted us massively since switching to it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about SuperOps?** It is very clear, easy to use and intergrates with Office 365 for SSO for us and our customers when logging tickets, making the experience really easy for them to log tickets. **What do you dislike about SuperOps?** Sometime the view can be a bit too clogged up with tabs. The search feature is sometimes a little bit harder to use than it should be, there should be a feature that just searches for the term in all catagories (tickets, assets, requesters etc). **What problems is SuperOps solving and how is that benefiting you?** It works as our helpdesk system where customers log calls for us to get back to them and resolve any issues. We also use it to monitor up and coming projects and tasks. - [View SuperOps pricing details and edition comparison](https://www.g2.com/products/superops/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+12%3A56%3A59+-0500&secure%5Bsession_id%5D=6f98f5b6-c79e-4eae-98cb-be9cf2b9e767&secure%5Btoken%5D=a041e523c82c1e88702e545576f917d322510be8b9ffe3c65f4505a53ddbb41e&format=llm_user) ## SuperOps Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Adlumin](https://www.g2.com/products/adlumin/reviews) - [Alternative Payments](https://www.g2.com/products/alternative-finance-alternative-payments/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [DNSFilter](https://www.g2.com/products/dnsfilter/reviews) - [Fortnox](https://www.g2.com/products/fortnox/reviews) - [Guardz](https://www.g2.com/products/guardz/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [SentinelOne Singularity XDR](https://www.g2.com/products/sentinelone-singularity-xdr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Watchman Monitoring](https://www.g2.com/products/watchman-monitoring/reviews) - [Wirehive](https://www.g2.com/products/wirehive/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## SuperOps Features **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Generation **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top SuperOps Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,347 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,189 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) - 4.5/5.0 (501 reviews)