--- title: SuperOps Reviews meta_title: 'SuperOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 194 reviews by the users' company size, role or industry to find out how SuperOps works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 194 scale: '5' date_modified: '2026-06-30' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SuperOps Reviews **Vendor:** SuperOps Inc **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.4/5.0 **Total Reviews:** 194 ## About SuperOps SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). ## SuperOps Pros & Cons **What users like:** - Users commend the **ease of use** of SuperOps, as it's simple to learn and integrate effortlessly. (78 reviews) - Users commend SuperOps' **exceptional customer support** , highlighting quick responses and effective guidance for overcoming challenges. (66 reviews) - Users appreciate the **growing and improving features** of SuperOps, making it a top choice for MSPs. (47 reviews) - Users appreciate the **intuitive and attractive user interface** of SuperOps, enhancing their IT management experience significantly. (34 reviews) - Users praise the **intuitive interface** of SuperOps, enhancing workflow efficiency and simplifying IT support management. (32 reviews) - Users value the **comprehensive features** of SuperOps, which streamline enterprise management and enhance overall productivity. (29 reviews) - Integrations (27 reviews) - Automation (24 reviews) - Positive Experience (24 reviews) - Implementation Ease (22 reviews) **What users dislike:** - Users find SuperOps lacking in **important features** , like user signatures, which impacts proof of service delivery. (45 reviews) - Users find **feature issues** with SuperOps, including limited integrations and cumbersome workflows affecting overall usability. (22 reviews) - Users feel there are **integration issues** with SuperOps, suggesting improvements for smoother functionality and connectivity. (16 reviews) - Users face **access limitations** in SuperOps, requiring downloads to view files and encountering upload size restrictions. (15 reviews) - Users note a **lack of integrations** in SuperOps, suggesting improvements for a more seamless experience. (14 reviews) - Needs Improvement (13 reviews) - Users often face **ticketing system issues** , including collaboration challenges and lack of essential features for larger teams. (13 reviews) - Ticketing Issues (11 reviews) - Mobile App Issues (10 reviews) - Slow Performance (10 reviews) ## SuperOps Reviews ### 1. Solid PSA and clean UI, but needs stronger integrations, remote access, and AI **Rating:** 3.5/5.0 stars **Reviewed by:** James B. | Cyber Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** The PSA side of SuperOps works well, and the user interface is easy to use. Overall performance has been good — I don’t recall it ever feeling slow. There are a few areas where I think it could improve. More integrations would be useful, for example a connection with GoHighLevel. The integrated Splashtop remote access also hasn’t worked particularly well in my experience. Pricing feels a little on the high side, but support has been good and, as far as I can remember, they’ve resolved all the issues I’ve raised. The AI features are currently a little weak, but they do seem to be improving them. Overall, SuperOps is a solid platform with a good PSA experience, a clean UI, and reliable support, but it would benefit from stronger integrations, better remote access, and more mature AI features. **What do you dislike about SuperOps?** I’m not impressed with the Splashtop integration; it constantly fails to connect to remote computers. **What problems is SuperOps solving and how is that benefiting you?** Having a solid ticketing system is important, and so far this one has been doing the job well. ### 2. All-in-One RMM + Ticketing That Powers Remote-First Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** What I like best is how much SuperOps lets me do without bolting on a separate MDM or WSUS. We're a remote-first team with no on-prem domain, and I've been able to drive a full Windows 11 fleet upgrade (23H2/24H2 up to 25H2) entirely through the scripting engine and RMM policies. The same approach covers everything from deploying rclone-backed cloud storage mounts to one-off remediation across the estate. The ticketing and RMM living in one platform is the real win for me. I can fire a script at an endpoint, log the outcome, and thread a follow-up into the same ticket conversation without juggling tools. Building out our M365 onboarding automation (Entra account creation, licensing, group membership, welcome emails) sits naturally alongside the device management rather than feeling like a separate world. Performance has been solid across the fleet, the agent stays out of the way, and the platform hasn't gotten in my way as our needs have grown more complex. **What do you dislike about SuperOps?** MDM isn't part of our subscription despite us purchasing the highest tier available at the time. For a remote-first setup, I'd expect device management to be included at that level rather than costing extra. **What problems is SuperOps solving and how is that benefiting you?** As a remote-first organisation with no on-prem domain, WSUS, or traditional MDM, SuperOps gives us a single place to manage the entire endpoint fleet from anywhere. The biggest win is consolidation: RMM, scripting, and ticketing live in one platform, so I'm not stitching together separate tools to push updates, remediate issues, and track the work. ### 3. Modern, Fast-Evolving RMM with a Great UI and Strong Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin J. W. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** I like the user interface; the tabbed interface is genuinely helpful and useful. It is, by and large, a very modern experience, especially compared to some other, more established products that are stuck with some old design language. It integrates well with many third-party products, and the network discovery database is genuinely impressive. Performance has been great—I haven't had any slowdowns or issues. Pricing is fair, and we actually saved money by switching our RMM and help desk ticketing products to SuperOps, with the added bonus of having both under a single pane of glass. As a non-profit organization, we also received a nice discount which helped further. Onboarding was a good experience overall, although I think there is room for improvement in that area in terms of wanting to feel like I'm special and important and that I genuinely matter My impression is that rapid growth is likely leading to a more compressed onboarding experience, but that's just a guess on my part. It was not bad by any means, just a step below exceptional. Their built-in AI (curiously named Monica) is helpful, but not available in enough areas. It seems like every time I run into a question, it's in an area where Monica isn't available. I hope the availability expands to cover every facet of SuperOps. All in all, I'm very impressed with SuperOps. It has room for improvement—what product doesn't?—but their release cycle is insanely fast (using the past four weeks as an example, there were five feature releases). Looking back at the month prior to that, there were at least as many updates if not more. If you're looking for a mature, stable product... it's possible SuperOps isn't a good fit for you. But if you're looking for a modern, evolving system, I think you'll feel right at home in SuperOps. **What do you dislike about SuperOps?** some confusing, undocumented features; lack of customization in certain areas (e.g., can't change the number of items shown per page from 50 to 100+ anywhere); can't figure out how to completely disable the timer feature (we don't use or need it, as we don't do billable time as an internal IT department); help desk ticketing forms are flexible but not flexible enough to handle our workflow (so we built a custom form and use it via their API) **What problems is SuperOps solving and how is that benefiting you?** love having the RMM and help desk ticketing under a single pane of glass; included remote control tools have genuinely useful features like on-screen drawing with automatic erasing/expiration; available API allowed us to make a custom help desk ticket entry form that is exactly what we want; per-endpoint pricing instead of per-technician/agent pricing allows us to have as many techs/agents as we like; rapid updates bode well for product staying fresh and useful ### 4. Modern, Fast-Evolving RMM with a Great UI and Strong Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin W. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** I like the user interface; the tabbed interface is genuinely helpful and useful. It is, by and large, a very modern experience, especially compared to some other, more established products that are stuck with some old design language. It integrates well with many third-party products, and the network discovery database is genuinely impressive. Performance has been great—I haven't had any slowdowns or issues. Pricing is fair, and we actually saved money by switching our RMM and help desk ticketing products to SuperOps, with the added bonus of having both under a single pane of glass. As a non-profit organization, we also received a nice discount which helped further. Onboarding was a good experience overall, although I think there is room for improvement in that area in terms of wanting to feel like I'm special and important and that I genuinely matter My impression is that rapid growth is likely leading to a more compressed onboarding experience, but that's just a guess on my part. It was not bad by any means, just a step below exceptional. Their built-in AI (curiously named Monica) is helpful, but not available in enough areas. It seems like every time I run into a question, it's in an area where Monica isn't available. I hope the availability expands to cover every facet of SuperOps. All in all, I'm very impressed with SuperOps. It has room for improvement—what product doesn't?—but their release cycle is insanely fast (using the past four weeks as an example, there were five feature releases). Looking back at the month prior to that, there were at least as many updates if not more. If you're looking for a mature, stable product... it's possible SuperOps isn't a good fit for you. But if you're looking for a modern, evolving system, I think you'll feel right at home in SuperOps. **What do you dislike about SuperOps?** some confusing, undocumented features; lack of customization in certain areas (e.g., can't change the number of items shown per page from 50 to 100+ anywhere); can't figure out how to completely disable the timer feature (we don't use or need it, as we don't do billable time as an internal IT department); help desk ticketing forms are flexible but not flexible enough to handle our workflow (so we built a custom form and use it via their API) **What problems is SuperOps solving and how is that benefiting you?** love having the RMM and help desk ticketing under a single pane of glass; included remote control tools have genuinely useful features like on-screen drawing with automatic erasing/expiration; available API allowed us to make a custom help desk ticket entry form that is exactly what we want; per-endpoint pricing instead of per-technician/agent pricing allows us to have as many techs/agents as we like; rapid updates bode well for product staying fresh and useful ### 5. Superops: Easy Deployment, Clean UI, and Powerful MSP Tools in One **Rating:** 5.0/5.0 stars **Reviewed by:** Martin R. | Information Technology Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** Superops is really easy to deploy and manage. The interface is clean and the system works well and I have not seen any down time. the packages are affordable and give access to a range of MSP tools that replace several different systems. I have integrated with Xero and Hudu to save on double entry. Onboarding was easy and I regularly use the AI chat to ask questions. The Ai will hand over to a human engineer if it cannot solve the query. **What do you dislike about SuperOps?** The knowledgebase section could do with development to compete with Hudu. **What problems is SuperOps solving and how is that benefiting you?** I use most of the modules, ticketing, projects, contracts, invoicing, quotes and RMM. I have managed to scale with accurate billing and useful stats to show profitability per billing line and client. I could not get this information from my CRM. Superops has also helped upsell my services by comparing customer spend. I used my CRM ticketing tool before Superops and struggled to use any meaningful automation. Every ticket took longer to manage than it should do. Now I can bill time and see profit and loss per contract. This has increased my revenue by being more accessible. ### 6. SuperOps: Great UI, Competitive Pricing, and Fast Support with Constant Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Tony E. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** We have used a few PSA/RMM tools in the past and we have always been left with a sour taste. Missing features, things that don't work properly, lack of integration etc. However we have found that with SuperOps they are consistently updating modules, introducing new integrations and all while keeping the price competitive. The UI and mobile app are great and help with performance when on the road. Should I ever have an issue - I can get hold of support at the click of a button and either speak with their AI agent or a human. **What do you dislike about SuperOps?** The downside to superops is that there are still some integrations missing into tools that we use so we dont quite get that holistic single pane of glass. We do occasionally find that feature updates dont install first time but this is only now and again. **What problems is SuperOps solving and how is that benefiting you?** Ticketing, Contracts, and patch management. ### 7. Great Value with a Ton of Features. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey James P. | IT Lab Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I think it has a lot of features and SuperOps is a great Price. The UI is very easy to use and there are a ton of integrations for our small MSP. Onboarding is way faster than our last RMM tool. **What do you dislike about SuperOps?** In our last RMM tool you could search at the top very easily for was is called assets in this tool. Now you have to filter by client and there are many ways to find the asset. It would be nice if there was a quick way to find the computer you need to remote into. **What problems is SuperOps solving and how is that benefiting you?** The problem that SuperOps is solving for our small team is that we were paying for connectwise and it costs a ton of money. Lowering the monthly bill will help keep our running cost down. ### 8. All-in-One RMM + PSA in One UI with Strong Ticket, Device, and Alert Correlation **Rating:** 4.0/5.0 stars **Reviewed by:** Justin G. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SuperOps?** SuperOps combines both RMM and PSA into a single UI. No browser tab or application hopping. Everything in one place. Out of the box we're able to correlate tickets, devices and alerts. **What do you dislike about SuperOps?** The downside of SuperOps is maturity. It has a ways to go to catch up to some of the more well known names but it's growing and catching up rapidly. Additionally, when switching between items in the SuperOps console, it has a tendency to wipe anything drafted, if that could be fixed, that would be great. **What problems is SuperOps solving and how is that benefiting you?** RMM and PSA. We're centralizing and reporting from one console. SuperOps is also handling most of our 3rd party patching, software deployment and asset onboarding tasks as an augment to Intune. ### 9. Outstanding Patch Management — Thorough, Reliable, and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about SuperOps?** Overall, the price point is excellent for what you get, and Patch Management is by far my favorite feature. I've found it to be incredibly thorough and easy to use. I also really like the front-end: I appreciate how the assets are displayed and the level of control provided by the remote client. The agent is lightweight and straightforward to install. **What do you dislike about SuperOps?** I feel there's room for improvement in software deployment. While the tools provided with winget and Chocolatey are usually sufficient for routine installs, I've found I need a better solution for more complex or multi-step installations. It would also be helpful to have a queue for software installations and scripts so I can process a series of tasks unattended and with minimal supervision. **What problems is SuperOps solving and how is that benefiting you?** Super Ops has consolidated several platforms we previously used into a single solution, which reduces training time and helps our front-end techs adopt a more streamlined workflow that saves time and keeps stress levels low. I also find that the patching process is thorough, and the AI-generated summaries make it easy for me to stay up to date on patch performance with minimal effort. Our unhealthy device count went down from an average of 50% to less than 1%. ### 10. Modern UI and Seamless Outlook & Pax8 Integrations — Great Onboarding & AI Scripts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about SuperOps?** The ability to integrate with external sources such as Outlook and Pax8 are key for business. The UI is much more modern than most competitors and the tab based exploration really helps manage multiple things. The pricing is on par with alternatives if not slightly cheaper. The initial onboarding was excellent. Numerous meetings to ensure our requirements were met and even adding features/integrations that were not initially available. The option of generating scripts with AI is a really nice feature to have also. Performance of the platform itself along with access to clients assets is fantastic and we do not have issues. **What do you dislike about SuperOps?** The only downside is that projects are not linked to the client and cannot be access via the client page. **What problems is SuperOps solving and how is that benefiting you?** The ability to manage client assets and see stats at a glance along with a centralised ticket platform with the option for runbooks and scripted responses is a real time saver ### 11. Customizable Integration and Efficient Ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Chase W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2026 **What do you like best about SuperOps?** I really like the custom integrations offered by SuperOps, as they allow me to use different methods like ISL and Splashtop. I find their ticketing system to be good and appreciate that their APIs help with automatic email ticket creation, which has been quite doable. The pricing made sense for us since it's more by technician, which works better as we're getting more efficient with fewer technicians but more devices. SuperOps is also more modern and gets frequently updated. I found the initial setup to be fairly easy, and our contacts at SuperOps were very helpful, getting back to us even when they didn't have immediate answers. The setup process was streamlined, with getting all the devices on board being pretty easy with scripts, and the ticketing was also not too bad to set up. **What do you dislike about SuperOps?** I haven't ever got the invoicing to work, although I know that they've improved that a lot in recent months, it still hasn't done exactly what I needed to do even after lots of exploration and checking out new features. So still not exactly where I would want it there. **What problems is SuperOps solving and how is that benefiting you?** SuperOps helps us monitor assets, provides remote access, handles ticketing well with custom integrations and useful APIs. We switched for better pricing and it helps keep us organized. The product is modern and updated frequently. ### 12. Clean, Intuitive UI That Just Works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SuperOps?** Honestly? My favorite thing about SuperOps is that it just works without fighting me every step of the way. I came from a clunky old PSA that felt like it was stuck in the 2000s, and SuperOps was a breath of fresh air. The UI is so clean and intuitive that I actually want to use it, no more digging through endless menus just to find a ticket or check an asset. **What do you dislike about SuperOps?** There’s a real integration gap. I’m coming from a more established ecosystem, and SuperOps just doesn’t have the same depth yet. The QuickBooks sync is one-way only, so if I make changes in QuickBooks, they don’t flow back into SuperOps. With Xero, it pulls in every single contact—including suppliers I don’t need—which ends up cluttering my customer list. And there’s still no native Slack integration? Come on—my whole team lives in Slack. **What problems is SuperOps solving and how is that benefiting you?** Before SuperOps, my MSP was drowning in tool sprawl. I’d have five different windows open just to get through my day-to-day work, and I was wasting far too much time simply switching between them. That’s the main issue SuperOps has solved for me. ### 13. SuperOps: A Game-Changer Unified RMM + PSA That Boosts MSP Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago E. | Junior client success specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SuperOps?** SuperOps has completely transformed how we manage our MSP operations. The unified RMM and PSA platform means our technicians no longer have to jump between multiple tools to handle tickets, remotely access endpoints, and track project progress. The AI-assisted ticketing is a standout feature — it automatically categorizes incoming tickets, suggests solutions based on past resolutions, and even drafts responses, cutting our average ticket resolution time by nearly 40%. The remote monitoring dashboards give us real-time visibility into all client endpoints, and the automated patch management ensures our clients stay protected without manual intervention. The policy-based automation is incredibly powerful — we've set up workflows that auto-remediate common issues like disk space alerts and service failures before clients even notice. Integration with popular tools like Microsoft 365, Slack, and QuickBooks has also streamlined our billing and communication. Onboarding was smooth thanks to their responsive support team and thorough documentation. For any MSP looking to consolidate their tech stack and boost efficiency, SuperOps is a game changer. **What do you dislike about SuperOps?** There are a few areas that could use improvement. The mobile app, while functional, doesn't offer the same depth of features as the desktop experience — for example, running scripts or accessing detailed asset inventory is cumbersome on mobile. The reporting module, though improving, could offer more customizable templates out of the box so we spend less time building custom reports from scratch. There's also a slight learning curve for new technicians getting used to the automation builder, and more guided walkthroughs or in-app tutorials would help accelerate onboarding. Additionally, the asset discovery feature occasionally misses devices on certain network configurations, requiring a manual rescan. These are relatively minor issues given the overall value the platform provides, and the SuperOps team has been receptive to feature requests — several improvements we suggested have already been implemented in recent updates. **What problems is SuperOps solving and how is that benefiting you?** Before SuperOps, we were juggling three separate tools — a standalone RMM, a ticketing system, and a separate billing platform — which created data silos, doubled manual data entry, and made it difficult to get a unified view of client health. SuperOps solved this by consolidating everything into one platform. Now our technicians can see a client's open tickets, device status, patch levels, and contract details all from a single pane of glass. This has dramatically reduced response times, as technicians no longer waste time switching contexts between tools. From a business standpoint, the automated time tracking and billing integration ensures we capture every billable minute, which has improved our revenue realization rate. The SLA tracking and escalation automation also ensures nothing falls through the cracks, which has noticeably improved our client satisfaction scores. Overall, SuperOps has helped us scale our MSP operations without proportionally increasing headcount — we're managing 20% more endpoints compared to last year with the same team size. ### 14. Useful AI ticket summaries and good support, but daily UI friction drags it down **Rating:** 1.5/5.0 stars **Reviewed by:** Delete M. | Delete My Account, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** Summarize Ticket is the feature I actually reach for. It turns a long ticket thread into something I can paste into the worklog for the client invoice instead of writing the summary manually. It's a real time saver on the admin side of closing tickets. **What do you dislike about SuperOps?** Closing a ticket is slower than it should be. When I mark one closed, a confetti animation plays and freezes the interface for a moment before the ticket actually closes. I just want it to close and be done. An option to turn the animation off would fix it, since right now it locks the UI on every close. A handful of UI papercuts add up too. In the ticket title field, pressing Enter inserts a new line instead of saving, and a ticket title does not need to be multi-line. When a ticket is merged, clicking the merged ticket link opens a new browser tab instead of opening that ticket inside SuperOps, so I collect stray browser tabs. Unknown Tickets cannot be read inline without switching to a hidden Classic View. The default ticket list is hard to scan at a glance, and checking what notifications go to my own email means going through 18 separate sections instead of one per-user view. Time tracking is fiddly. I cannot enter decimal time, so typing 2.5 is not read as 2 hours 30 minutes. The timer starts at 00:00 and runs to the current system time, so I edit the start time on most entries, and the duration field has misread "30" as 14 hours when the start time was left empty. On integrations, getting invoices cleanly out of SuperOps and into QuickBooks has taken real effort, which matters because it affects our cashflow directly. Estimates and invoices also do not link back to their tickets, so the billing handoff is slower than it should be. On limitations, the tier we are on does not include scripting or auto-remediation, so there are automations I would like to build that sit behind a higher tier. The data centers are US and Europe only with no Canadian region, which is a constraint for our dental clients with privacy obligations in Ontario. **What problems is SuperOps solving and how is that benefiting you?** SuperOps is the system we run client support out of. We moved our ticketing over to it from HubSpot, so it is where every client request comes in, gets worked, and gets closed. For a small team covering around 60 clients, most of them dental offices, having one place to see what is open and what is owed against our 4-hour SLA keeps things from slipping through the cracks. It also keeps client records, assets, and contracts in the same place as the tickets, so any tech can open a client and see the history instead of hunting through separate tools or spreadsheets. That shared context helps most when someone picks up a ticket they did not start. The other thing it handles is turning work into billing. Time tracking and worklogs on each ticket feed our invoicing, which flows into QuickBooks, so the work we do becomes a billable record without re-entering everything by hand. The handoff still takes effort, but the link between work logged and money owed lives in one system. ### 15. The tool we use every day - efficient, reliable and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** What I like best about SuperOps is how easy it is to use. Having ticketing, asset management, monitoring, and automation all in one place saves time and makes day to day IT operations much more efficient. It helps our team stay organized and respond to issues faster. **What do you dislike about SuperOps?** Nothing major, but there are a few small customisation improvements I'd like to see. For example, automatically populating the user's email when submitting requests from the device (agent icon), and having a bit more flexibility around branding and colour customisation. Also, sometimes Splashtop doesn't work so we need to install ISLonline as we didn't enabled the ISL for auto installation as a parent policy. Overall, these are minor points and haven't affected our experience with the platform. **What problems is SuperOps solving and how is that benefiting you?** SuperOps makes everything easier for us. We can manage staff requests, access device information, review logs, remotely support users, and even perform actions through the terminal from a single platform. I also really like the mobile app it allows me to manage tickets and quickly restart services or take action on devices while away from my desk. It's like all in one system that we need, and I prefer this for internal use. ### 16. Highly Configurable with Efficient Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Adam D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** I find SuperOps great for automation, particularly for patching machines. The MDM feature is pretty neat, and the handful of integrations - like our Gaurdz integration for security alerts - make things easier. I like how configurable it is; you can configure pretty much anything, like having an onboarding script or software set for each client, which simplifies the whole process and saves us a lot of time. The initial setup was super easy, with most things being well-organized, and the SuperOps team helped me learn it. **What do you dislike about SuperOps?** I wish there were more options for permissions. For example, under IT Documentation, there are different types of documentation. One would include credentials. I want all users to be able to edit most documentation, but I don't want most users to be able to edit the credentials. This can be solved in two ways. Either have versioning so you can't accidentally lose credentials or have a deeper permission system. **What problems is SuperOps solving and how is that benefiting you?** SuperOps automates tasks like patching machines and integrates well for alerting, saving time with its configurability for client setups. ### 17. Ease of Use and Reactive Support, But Needs Script Management Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Nathan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** I like SuperOps because of its ease of use, which enables new techs to adopt the tool quickly and makes navigation easy. The support reactiveness is another aspect I appreciate since I know I can count on quick support if we encounter any issue or bug. Additionally, the UI/UX of SuperOps contributed to our decision to switch from another product. **What do you dislike about SuperOps?** Script management is really hard since there's no repository based on folders or categories, making it a mess to manage at scale. Remote Access is clunky and often has bugs, especially with Splashtop. The Splashtop service keeps crashing, requiring manual restarts. Reconnection is unreliable, working just 10% of the time. It lacks multi-display support without extra cost and connections are slow. In Splashtop, chat notifications are missing and the chat can't pop out, making it hard to see history. **What problems is SuperOps solving and how is that benefiting you?** I use SuperOps for ticket and asset management, and it's easy to navigate. It allows new techs to adopt the tool quickly. The responsive support is vital when encountering issues. ### 18. Powerful IT Support with Ease and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | IT Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** I really like the remote terminal in SuperOps, as it allows me to do pretty much anything without the user needing to be involved, which is great because it removes the issue of waiting for the correct time to use a user's machine. I find it useful for a range of purposes, like getting the MAC address for Wifi to add into our radius server and listing all printers. Plus, switching to SuperOps was due to its licensing costs, capabilities, user-friendly UI for chatting with users, and having a ticketing system as well as RMM. The initial setup was easy, and it complements well with tools like the Unifi controller to help diagnose. I appreciate that these aspects make my work smoother. **What do you dislike about SuperOps?** Patch management is not there in terms of updating in line with Cyber essentials / CE+ as this is becoming mandatory in many countries to do trade with. Add a pane for connected printers in the details. **What problems is SuperOps solving and how is that benefiting you?** I use SuperOps for remote IT support, asset management, and real-time analytics. It tracks asset information easily, provides a remote terminal that lets me manage tasks without interrupting users, and offers extra redundancy beyond RDP. ### 19. Clean, Fast, and Usable, but Almost There on Everything Else **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** It has AI woven into it. The features are clean. It is a very straightforward to use. It is not overly complicated attempting to everything for everyone. It is very quick and the support is reasonably responsive. **What do you dislike about SuperOps?** There’s essentially no onboarding to speak of. The pricing isn’t as competitive as they want you to believe, and there aren’t that many integrations either. Even among the integrations they do offer, some are only partial. A number of existing features also feel like they’re just “almost” finished. For example, on the ticket board you typically want to quickly see open tickets, not everything. In SuperOps, that isn’t the default. You have to load all tickets first, and only then can you get to a view that shows just the open ones. Overall, it feels like they deliver half-baked features without incorporating user feedback. **What problems is SuperOps solving and how is that benefiting you?** It’s an RMM and ticketing platform combined, which is exactly what I needed. ### 20. SuperOps = SuperSlops **Rating:** 0.0/5.0 stars **Reviewed by:** Troy P. | Senior IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SuperOps?** Nothing. SuperOps is really hard to use, and we were sold on features that have not been implemented. Price is ok I guess. **What do you dislike about SuperOps?** Basically everything. Sadly, SuperOps is too new of a product to be able to to recommend anyone. We were told it had certain features, but none of them are in the finished product. Onboarding was a nightmare, and support from SuperOps left us lacking. **What problems is SuperOps solving and how is that benefiting you?** None! SuperOps caused us to have more issues than our last PSA product, FreshService. The app is slow, it has almost no integrations, and Monica AI is a gimmick addon that doesn't help at all. ### 21. All-in-One Platform with Great AI, Though Support and Performance Vary **Rating:** 3.5/5.0 stars **Reviewed by:** Dustin L. | User Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SuperOps?** I like that everything is combined into one place, and the UI is pretty good. The integrations seem solid, although we don’t use them. Performance isn’t always the best. I don’t pay for it, so I don’t really care about the price. Support is average, but the AI is the best out of all. The AI refined and removed 3 parts it told me to review, so I am leaving them out. **What do you dislike about SuperOps?** The notification system, is absolutely terrible, so is the auto refresh **What problems is SuperOps solving and how is that benefiting you?** I like that I don’t have to manage so many different MSP subscriptions anymore, because everything is combined into one. ### 22. Great Integrations and Support, But PSA Terminology Can Be Confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** The wide variety of integrations with other vendors, such as Pax8 helps ensure my billing is accurate. Support has been incredible. And Monica is quite helpful, for a technical resolutions AI. **What do you dislike about SuperOps?** I do not think the same way as those who designed the PSA. Also, re-use of certain terms to have multiple uses has made use of the PSA a challenge for me as a one man shop. **What problems is SuperOps solving and how is that benefiting you?** The RMM and automation are incredibly helpful to me. In the last 5 years, I have been with two other platforms and both were challenged with their own technology. ### 23. Great UI and Support, but Patching and Contract Setup Need Refinement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** SuperOps has a great UI interface and includes multiple different modules within one product. Onboarding was easy and support has been optimal and they are quick to assist. The integrations are limited due to the curretn vendors offered; however, we have been able to work around that. The performance of the product has been stellar and we have only encountered a few stability issues that were promptly corrected by the support team. The built in AI features are very helpful when techs need to redefine their support answers and pricing has been comparable to other vendors **What do you dislike about SuperOps?** Some of the patching is not fully automated and the initial setup of contracts was a little mismatched with what we needed. **What problems is SuperOps solving and how is that benefiting you?** SuperOps has allowed us to regain more visibility into client issues and track them more proactively. ### 24. Efficient Asset Management, Needs Faster AI **Rating:** 4.0/5.0 stars **Reviewed by:** Mithusan M. | IT Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** I use SuperOps for Ticketing and Asset Management, and it really makes it much easier to look at tickets and manage assets across multiple clients. I like its easy-to-use interface. The automation and AI features make keeping devices up to date and compliant very easy. The triaging feature speeds up identifying which tickets need prioritizing, and script automation ensures certain vulnerabilities are patched. The initial setup was very easy, with significant help from their onboarding team, which made the process simple. **What do you dislike about SuperOps?** The AI can take a while to load sometimes wasting potentially crucial time that we could use to resolve a client's issue. **What problems is SuperOps solving and how is that benefiting you?** SuperOps simplifies ticketing and asset management across clients. Its automation and AI make device updates easy and prioritize tickets quickly, although AI can sometimes be slow to load. ### 25. Incredibly Intuitive UI from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas O. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** The UI is incredibly intuitive. Even the first time you open the platform, it’s easy to tell where most things are, without needing to go through any documentation unless you want to. **What do you dislike about SuperOps?** The Projects feature feels pretty bare-bones. We often end up relying on an external project management tool like ClickUp to keep track of our projects, tasks, and related details. **What problems is SuperOps solving and how is that benefiting you?** The AI feature has been helping a lot when reading through tickets as it's giving us all needed information from the main screen. ### 26. SuperOps: Your Central Hub for IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Helpdesk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** The Ticket Management side of SuperOps is fantastic, having the ability to create different statuses, different technician queues and different priorities has really helped us manage our workflow as a business **What do you dislike about SuperOps?** Sometimes the system can take a little too long to refresh new tickets and lags behind user input. **What problems is SuperOps solving and how is that benefiting you?** Our main problem was billing and making sure PAYG was covered. SuperOps integrates with our accounting system (Xero) as well as our licensing provider (Pax8) and this has greatly helped ensure we are billing correctly. ### 27. The "big boys" better watch out! **Rating:** 5.0/5.0 stars **Reviewed by:** Yancey J. | Everyhting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about SuperOps?** I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely like about SuperOps: * Their support is beyond phenomenal. No other RMM/PSA I’ve used even comes close. * The remote shells are great and just WORK. * Third-party integrations: their list of third-party apps keeps growing. * The included ISL Online. As good as SccreenConnect for remote support, IMHO. * MDM. * Advanced Policies: the advanced policy module is very straightforward and easy to use. * An all-in-one interface for most of the daily grind. I still need a few third-party interfaces here and there, but the majority of what I do day to day can be handled inside the SuperOps interface. * Scripting works well. Being able to set up PowerShell, batch, or Mac/Linux scripts that actually run correctly is a big deal. Some of the other tools I tested or used had issues running scripts properly. * The script marketplace. * MonicaAI. The AI really helps me sound friendly to my end users. I am usually very to-the-point and that sometimes comes across as irritation to my end users. I use MonicaAI to rewrite my communications to make me sound friendly to my users. I have had multiple positive comments since using it. * Did I mention their support? You could probably call me a SuperOps evangelist. I know nothing is perfect, but SuperOps keeps improving every month. The really big players in this space need to watch out—SuperOps continues to improve and add integrations, and with their pricing, they seem poised to take serious market share. **What do you dislike about SuperOps?** Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right DISLIKE. Here are some improvements that could be made: * The quoting module is rudimentary. Rather than try and re-invent the wheel, I think an integration with Smart Pricing Table or Quotewerks would be a better route. * Adding Cynet integration. They have integrations with some good products and Cynet would be a great additional integration. I have brought this up recently with SuperOps and Cynet. * The workflows are a bit cumbersome to me but in all honesty, I haven't played with them too much. Overall, I have no real negative things to say about SuperOps. As I grow, maybe I will find some but for e, it is a perfect fit. **What problems is SuperOps solving and how is that benefiting you?** I needed an PSA/RMM that worked without requiring someone full time just to manage it. SuperOps was a perfect solution for me and I have never looked back. ### 28. Efficient Management with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** I use SuperOps for remotely monitoring and managing our fleet of devices, and I find it very quick to use. It provides a centralized way to quickly access and manage devices across multiple sites, which means I don't need to travel to each site. I value the Splashtop Remote Desktop tool because it helps avoid site visits. I also appreciate the patch management and scripting features, which allow for automated management and maintenance in the background. Setting up SuperOps was very easy once I understood where the settings are. **What do you dislike about SuperOps?** Basic features are missing or don't work properly and they get logged as 'feature requests'. For example, CPU usage is always completely wrong, often reporting 150% or higher, due to incorrect calculations. Alerts are a bit hit and miss - some can have a recheck setting turned on, while others can't, making them pointless. Their support is also hit and miss. **What problems is SuperOps solving and how is that benefiting you?** SuperOps provides a centralized way to manage devices across multiple sites, avoiding travel. Splashtop Remote Desktop eliminates site visits, while patch management and scripting allow automated maintenance. ### 29. Amazing Layout, Strong Performance, and Great AI Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** I love how the layout is set up—it’s amazing. It gives a great range of options for how to fix tickets, find tickets, and it just performs really well overall. There are rarely any speed problems, and it has great AI options for writing. The integrations with different apps are also amazing. **What do you dislike about SuperOps?** I don’t like the pricing and stuff. I mean, it is good, but it’s just hard to easily move from one platform to another. For example, if I used a previous software, moving the data over to SuperOps—item-wise—is a bit difficult. **What problems is SuperOps solving and how is that benefiting you?** I don’t know exactly what they’re doing, but the app keeps getting better. Whatever they’re doing, it’s working. ### 30. Clean, Technician-Friendly Automation That Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Jared M. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I think that the experience for our technicians is clean as far as servicing & automation. They love working with the product to provide help desk and have all the tools they need. SuperOps team is constantly refining and making the product better. **What do you dislike about SuperOps?** I feel like the PSA portion of the platform leaves something to be desired but is workable. **What problems is SuperOps solving and how is that benefiting you?** I feel like it has helped us with automation & documentation to refine our processes ### 31. Unified Platform with Great Support, Needs Interface Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I like that SuperOps offers a single unified platform that allows us to manage customer devices and support calls and projects all in one place, which eliminates the need for multiple systems. The RMM feature is very easy to use and packed with powerful features. I appreciate the support team's responsiveness and openness to new ideas and feature requests. Additionally, I find the ability to view a history of CPU/RAM usage over seven days helpful for pinpointing performance issues. The integration with WinGet and the ability to upload our own software is also nice. The initial setup was fairly easy, supported by regular onboarding calls. **What do you dislike about SuperOps?** There feels to be some basic functionality missing, although some of this has been addressed during our onboarding. The interface doesn't feel as intuitive when dealing with tickets as other platforms we've used before. I think this might be because there are more features, and we will probably adapt to it with more time. **What problems is SuperOps solving and how is that benefiting you?** SuperOps offers a unified platform to manage customer devices and support calls/projects in one place, not across multiple systems. The RMM is user-friendly with features like historical CPU/RAM data, and integrates with WinGet, enhancing software management. ### 32. Reliable RMM and Fast, Efficient Ticketing with SuperOps **Rating:** 4.5/5.0 stars **Reviewed by:** Cassidy S. | IT Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** It's very reliable, I can always count on using SuperOps as an RMM to connect to my Devices. I also use it for ticketing in my Help Desk, it's fast and efficient. **What do you dislike about SuperOps?** There's really not much to talk bad about SuperOps but If I could pick something it would be having more integrations to other popular softwares **What problems is SuperOps solving and how is that benefiting you?** We are using SuperOps for Ticketing, RMM, and Patching. ### 33. All-in-One Platform That’s Easy to Use and Train Teams On **Rating:** 4.0/5.0 stars **Reviewed by:** M L. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SuperOps?** Everything is in one place. So far, the software has been very easy to use, and it’s also been straightforward for me to train my team on it. **What do you dislike about SuperOps?** I would say no real good plugin with AV and EDR. **What problems is SuperOps solving and how is that benefiting you?** All in one platform. Also, I like the fact that I don't need to pay for each tech that needs to use the system. ### 34. Easy-to-Adopt All-in-One Platform for Small Startup MSPs **Rating:** 4.0/5.0 stars **Reviewed by:** Jon B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** It's an easy to adopt all-in-one platform, especially for small, startup MSP's. **What do you dislike about SuperOps?** The UI takes a little bit to get used to, and I feel development has stalled a little but that doesn't exactly change my overall view of the platform as a whole. **What problems is SuperOps solving and how is that benefiting you?** Having all of the core of the business all in one place. ### 35. Great for Ticketing Management, but Improvable **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea P. | Sistemista delle infrastrutture, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I like SuperOps because it has many useful features, such as ticket management. Our clients can open tickets directly through the platform, and we can see all the information we need on SuperOps. Moreover, unlike Ninja, SuperOps has all these features without an additional cost. **What do you dislike about SuperOps?** A bit complicated to insert the contracts into the platform. There is a somewhat complex procedure behind it that I didn't understand well. **What problems is SuperOps solving and how is that benefiting you?** I use SuperOps for monitoring, ticket management, and documentation, having all the information we need on a single platform. ### 36. Best-in-Class Ticketing System with Responsive Inline Chat Support **Rating:** 4.0/5.0 stars **Reviewed by:** B M. | System Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** On-demand support contact via inline chat. The ticketing system is the best we've had on any platform we've used. **What do you dislike about SuperOps?** There are some basic functionality missing, nothing crippling, but some things just don't work the way they should. **What problems is SuperOps solving and how is that benefiting you?** Mainly, the streamlined ticketing system. We are able to document and track activities much more efficiently. ### 37. Outstanding SuperOps Support with Helpful Finn AI Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** The best thing about SuperOps is their customer support. If you have any questions, they have Finn, the AI chatbot, who can help you through it. But if he can’t, someone from SuperOps steps in and helps you out. **What do you dislike about SuperOps?** It’s on the expensive side, but you definitely get your money’s worth. **What problems is SuperOps solving and how is that benefiting you?** We have a lot of clients, and with SuperOps’ easy-to-use UI we can connect multiple other programs through integrations, giving us an all-in-one alerting and ticketing system. It also doesn’t have much downtime, so the performance has been perfect for us. ### 38. Remote Support Across Our Education Trust Improves Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** Remote support and access across the entire Education Trust, enabling improved management and better overall support. **What do you dislike about SuperOps?** When I rebuild an existing PC and re-join it to SuperOps, it increments the asset name. It would be great if it could read the device information and reassign it to the existing asset instead of creating a new, incremented name. **What problems is SuperOps solving and how is that benefiting you?** The platform has saved significant time, allowing staff to focus on what matters most—teaching and learning. It has also enabled ICT Support teams to work collaboratively across the Trust to resolve issues more effectively. ### 39. Easy-to-Use ITSM with Excellent Support and an AI Bot That Resolves Most Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2026 **What do you like best about SuperOps?** Easy to use software, and ticket can be generated by user with minimum efforts, user friednly screen to follow up, excellent support team, and ai bot resolve most of the issues **What do you dislike about SuperOps?** not dislike, but would need a proper change mgmt process to make it complete ITSM tool **What problems is SuperOps solving and how is that benefiting you?** User get confuse or avoid the log the ticket because msotly it need a lot of field to be filled, in case superops a single email with minimum text or even a screen shot is enough to raise the ticket ### 40. Easy to Use, Excellent Support, and a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** Ease of use; excellent support; decent price **What do you dislike about SuperOps?** Need better delivered reports; sometimes the connection with the Asset drops - I need to bothr the client to re-install the agent; need more and easier training **What problems is SuperOps solving and how is that benefiting you?** Allows me to monitor my clients assets; update software; execute powershell scripts; access the asset ### 41. SME Management Made Easy with Powerful Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel M. | English Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** The platform makes SME management a dream: asset management; automate user managements for up to date monthly contracts; integrations with Splashtop out of the box as well as useful tools such as Xero, Azure and others **What do you dislike about SuperOps?** Inconsistent icons/design and workflows from time to time. **What problems is SuperOps solving and how is that benefiting you?** Asset management and automated billing ### 42. All-in-One Solution Simplifying IT Operations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I like that SuperOps is an all-in-one solution, eliminating the need for multiple tabs to search for users, devices, etc. I also appreciate having its own built-in tab system rather than relying on a browser tab per item. **What do you dislike about SuperOps?** I'm not finding anything that has yet to be more than a minor inconvenience, which could just be due to setup. For example, not assigning a Technician automatically if unassigned but resolved. I think there should be a prompt when no technician is assigned when hitting resolve. **What problems is SuperOps solving and how is that benefiting you?** I use SuperOps to keep tickets and assets all in one location, avoiding the need for multiple tabs to look for users, devices, etc. It's an all-in-one solution with its own built-in tab system, making everything more streamlined. ### 43. Intuitive, Beautiful UI with an amazing support team backing it **Rating:** 5.0/5.0 stars **Reviewed by:** Randy P. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about SuperOps?** that is a toss up between the deployment team and the UI they are developing. both are amazing **What do you dislike about SuperOps?** the one issue that i have with the software is the organization of certain items. **What problems is SuperOps solving and how is that benefiting you?** full system integration and an amazing ticketing system ### 44. Intuitive Interface and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eric J. **Reviewed Date:** January 27, 2026 **What do you like best about SuperOps?** We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quick to fix bugs or issues. The company culture stands out with its friendliness and approachability. The interface is intuitive, making it easy to find what I need quickly. Interacting with their team, whether opening tickets or talking to an account manager, is straightforward and issues are usually resolved promptly. SuperOps treats every ticket as important, providing excellent communication and making me feel valued. Additionally, the initial setup for integrating companies, scripting installations, and migrating contracts or recurring items was extremely easy. Standard parts like email, templates, auto-replies, and custom fields are also easy to manage. Finally, their pricing, ease of use, and fantastic company culture were major reasons for switching from previous software. **What do you dislike about SuperOps?** Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions which leads to accidental deletions, although it's easy and quick to restore. The Android app could do more, especially on a tablet. I have to use Chrome to do certain tasks on the go, like scheduling myself for an appointment, because the app lacks some functions available on the WebGUI. **What problems is SuperOps solving and how is that benefiting you?** We use SuperOps as our platform for an IT ticketing system and remote management and monitoring. ### 45. Streamlined MSP Operations with Few Rough Edges **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SuperOps?** I like how SuperOps simplifies our daily MSP operations with its clean interface and intuitive workflows. Having PSA and RMM tools together in one platform makes it easier for our team to work efficiently and deliver better service to our clients. **What do you dislike about SuperOps?** There is not much we dislike, but there are some areas that feel they could be more polished. We would like to see more flexibility in reporting and customization in a few work improvements to reduce extra clicks. **What problems is SuperOps solving and how is that benefiting you?** SuperOps helps streamline client communication, simplifies our daily MSP operations with a clean interface and intuitive workflows, and combines PSA and RMM tools for efficient teamwork and better client service. ### 46. Quick, Reliable Support When You Need It! **Rating:** 5.0/5.0 stars **Reviewed by:** Vysion T. | IT Client Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** When I have an issue, I am able to get help quickly. **What do you dislike about SuperOps?** Some functions in the program are difficult to find **What problems is SuperOps solving and how is that benefiting you?** Its much easier to remote into a clients computer now than it was. ### 47. Super Quick and Simple Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gari O. | Manager of Member Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SuperOps?** The platform is super quick and simple!! **What do you dislike about SuperOps?** From my perspective, I haven’t found any downsides to this platform. **What problems is SuperOps solving and how is that benefiting you?** From my perspective and how I use it, there are no issues with entering tickets! ### 48. Finn AI Assistant Is Extremely Helpful With Tips **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan W. | IT Apprentice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** Finn the AI assistant extremely helpful with tips **What do you dislike about SuperOps?** that's there no default app or support for stream deck **What problems is SuperOps solving and how is that benefiting you?** Superops is helpful for keeping track of common solves with the central knowledge base ### 49. Outstanding Support and Effortless Usability with SuperOps **Rating:** 5.0/5.0 stars **Reviewed by:** Cris L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about SuperOps?** The ease of use and support are, in my opinion, the standout features of SuperOps. In the past, I have used other products, but their lack of reliable support was the main reason I stopped using them. With SuperOps, support is always accessible and ready to assist whenever an issue arises. **What do you dislike about SuperOps?** Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the process less straightforward than it could be. **What problems is SuperOps solving and how is that benefiting you?** Managing workstations is straightforward, and the recently updated patch management feature keeps you informed about any issues with patches, allowing you to choose whether to delay their installation. Scripting has also become more accessible thanks to improvements in their AI, making script creation simpler. When you run a script, it executes in real time, so you no longer have to wait long for completion, which helps boost overall productivity. ### 50. Modern, Intuitive Interface That Keeps You Organized and Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about SuperOps?** The modern interface makes it easy to navigate, stay organized, and be productive. **What do you dislike about SuperOps?** My only complaint is with the search function. When I search for a client, asset, or requester and then select a result, the search box doesn’t automatically close or disappear. Instead, I have to click outside the search box to dismiss it. This doesn’t affect the search results themselves, but that extra click feels unnecessary. **What problems is SuperOps solving and how is that benefiting you?** The modern interface makes it easy to manage endpoints, provide remote support, and communicate clearly with clients. - [View SuperOps pricing details and edition comparison](https://www.g2.com/products/superops/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+22%3A33%3A47+-0500&secure%5Bsession_id%5D=59a4d3bc-bec2-40c4-bb54-cd1d8ee689e3&secure%5Btoken%5D=b1c76eb0528aa20683a1d2c0d167924a25307e388babb21398c74969353138fe&format=llm_user) ## SuperOps Integrations - [Adlumin](https://www.g2.com/products/adlumin/reviews) - [Alternative Payments](https://www.g2.com/products/alternative-finance-alternative-payments/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [DNSFilter](https://www.g2.com/products/dnsfilter/reviews) - [Guardz](https://www.g2.com/products/guardz/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [SentinelOne Singularity XDR](https://www.g2.com/products/sentinelone-singularity-xdr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Watchman Monitoring](https://www.g2.com/products/watchman-monitoring/reviews) - [Wirehive](https://www.g2.com/products/wirehive/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## SuperOps Features **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Generation **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top SuperOps Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,347 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,177 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) - 4.5/5.0 (501 reviews)