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Compare Atera and SuperOps

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Atera
Atera
(1,051)
4.6 out of 5
Atera
By Atera
Optimized for quick response
SuperOps
SuperOps
(130)
4.5 out of 5
SuperOps
By SuperOps Inc
At a Glance
Atera
Atera
Star Rating
(1,051)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
SuperOps
SuperOps
Star Rating
(130)4.5 out of 5
Market Segments
Small-Business (87.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Atera excels in user experience, particularly highlighting its intuitive interface and customizable dashboard widgets. Users appreciate how easy it is to manage patching and tickets without needing a large team, making it a strong choice for small businesses.
  • According to verified reviews, SuperOps stands out for its exceptional customer support, with users praising the responsiveness and helpfulness of the support team. This is particularly beneficial for technicians who are new to PSA or RMM, as they find the platform easy to navigate.
  • Users say that Atera's licensing structure is advantageous for managed service providers (MSPs), as it counts by technician rather than by endpoint. This allows for more affordable growth without the burden of paying per node, which is a significant plus for many small businesses.
  • Reviewers mention that SuperOps offers a friendly and evolving interface, which is great for technicians. They appreciate the platform's ability to quickly fix bugs and issues, contributing to a positive user experience and a sense of community within the company culture.
  • G2 reviewers highlight Atera's strong performance in remote monitoring capabilities, with users noting that it helps solve problems proactively and provides reliable remote access for their MSP operations. This feature is crucial for maintaining efficiency and minimizing downtime.
  • According to recent feedback, while SuperOps is praised for its PSA capabilities, some users feel it lacks the comprehensive features found in Atera, particularly in areas like performance monitoring and alerting. This could be a consideration for businesses looking for a more robust IT management solution.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
SuperOps
Standard - PSA Only
$79.00
Per Month
Browse all 4 pricing plans
Free Trial
Atera
Free Trial is available
SuperOps
Free Trial is available
Ratings
Meets Requirements
8.8
868
8.7
113
Ease of Use
9.2
938
9.0
117
Ease of Setup
9.1
790
9.0
102
Ease of Admin
9.0
592
9.0
100
Quality of Support
9.0
825
9.4
112
Has the product been a good partner in doing business?
9.2
585
9.2
100
Product Direction (% positive)
9.4
855
9.7
113
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
339
Not enough data
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
303
Not enough data
8.4
301
Not enough data
8.0
305
Not enough data
8.2
308
Not enough data
8.5
304
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
176
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
687
8.7
95
Inventory Management - Remote Monitoring & Management (RMM)
8.9
597
|
Verified
8.9
92
8.2
79
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
609
|
Verified
8.9
93
8.3
545
|
Verified
Feature Not Available
8.3
545
|
Verified
8.1
82
8.6
594
|
Verified
8.8
86
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
93
Not enough data
Service Management
9.1
595
|
Verified
9.0
92
8.7
84
Not enough data
8.7
105
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
86
Not enough data
7.5
77
Not enough data
7.8
77
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
34
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
305
7.8
16
Functionality
8.9
281
8.0
16
8.9
288
8.1
16
8.2
272
7.9
16
8.6
262
7.7
16
Monitoring - Network Monitoring
8.3
34
Not enough data
8.6
35
Not enough data
8.8
32
Not enough data
Management
8.4
259
7.7
16
8.4
260
7.7
16
7.9
248
7.5
14
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.8
15
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
234
7.9
87
Asset Inventory
8.8
224
8.8
83
8.7
216
8.3
78
7.8
208
7.7
60
7.1
204
Feature Not Available
7.9
213
Feature Not Available
Generative AI
7.2
194
7.1
39
7.1
191
7.3
38
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
8.8
81
8.1
207
8.3
77
7.6
205
7.5
62
8.0
212
7.6
74
Professional Services AutomationHide 35 FeaturesShow 35 Features
Not enough data
6.9
65
Customer Management
Not enough data
8.2
60
Not enough data
6.9
48
Not enough data
6.0
45
Not enough data
7.6
56
Project Management
Not enough data
7.2
55
Not enough data
7.1
56
Not enough data
7.4
48
Not enough data
7.7
50
Accounting
Not enough data
7.0
45
Not enough data
6.9
50
Not enough data
6.8
44
Not enough data
6.2
40
Not enough data
5.8
40
Portfolio Management
Not enough data
6.3
38
Not enough data
6.3
38
Not enough data
6.7
40
Not enough data
6.4
39
Analytics
Not enough data
5.9
39
Not enough data
7.4
52
Not enough data
7.0
44
Administration
Not enough data
7.4
59
Not enough data
7.7
53
Not enough data
7.6
50
Platform
Not enough data
7.1
42
Not enough data
7.5
38
Not enough data
8.3
58
Not enough data
7.3
52
Not enough data
4.0
36
Generative AI
Not enough data
6.1
29
Not enough data
6.3
29
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.4
11
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
468
Not enough data
Administration
8.7
438
Not enough data
8.4
435
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
280
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
16
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
232
Not enough data
Incident Management
8.4
209
Not enough data
8.5
212
Not enough data
8.8
205
Not enough data
8.2
210
Not enough data
8.1
202
Not enough data
Reporting
8.6
211
Not enough data
8.4
207
Not enough data
7.8
200
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
203
Not enough data
8.0
200
Not enough data
8.3
196
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
85
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
SuperOps
SuperOps
Unique Categories
Atera
SuperOps
SuperOps is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
61.1%
Mid-Market(51-1000 emp.)
33.1%
Enterprise(> 1000 emp.)
5.8%
SuperOps
SuperOps
Small-Business(50 or fewer emp.)
87.6%
Mid-Market(51-1000 emp.)
11.6%
Enterprise(> 1000 emp.)
0.8%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.5%
Computer & Network Security
12.7%
Manufacturing
3.3%
Hospital & Health Care
3.1%
Telecommunications
3.0%
Other
47.5%
SuperOps
SuperOps
Information Technology and Services
45.7%
Computer & Network Security
23.3%
Computer Networking
5.4%
Education Management
3.1%
Consulting
2.3%
Other
20.2%
Alternatives
Atera
Atera Alternatives
NinjaOne
NinjaOne
Add NinjaOne
N-able N-central
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TeamViewer
TeamViewer
Add TeamViewer
Action1
Action1
Add Action1
SuperOps
SuperOps Alternatives
NinjaOne
NinjaOne
Add NinjaOne
Syncro
Syncro
Add Syncro
Datto RMM
Datto RMM
Add Datto RMM
N-able N-central
N-able N-central
Add N-able N-central
Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
SuperOps
SuperOps Discussions
Monty the Mongoose crying
SuperOps has no discussions with answers
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Ask Atera a QuestionContact Atera
Ask SuperOps a QuestionContact SuperOps

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Add Product
Atera
Atera
Optimized for quick response
SuperOps
SuperOps