--- title: SuperOps Reviews meta\_title: 'SuperOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how SuperOps works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 200 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SuperOps Reviews & Product Details Visit Website SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than \*\*250+ network vendors. 7) Patch Management\*\* for operating systems as well as third-party applications. 8) IT Documentation\*\* and a modern \*\*self-service portal\*\* for end users. 9) Cross-platform endpoint management\*\* supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is \*\*Monica AI\*\*, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead. * * * Product Website SuperOps Seller [SuperOps Inc](https://www.g2.com/sellers/superops-inc) Discussions [SuperOps Community](https://www.g2.com/products/superops/discuss) Languages Supported English Solution Type All-in-One Overview by Deepika Raju Show More ## Pricing Pricing provided by SuperOps. ### Standard - PSA Only $79.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/superops/pricing) ## SuperOps Integrations (30) What do users say about integrations? Verified by SuperOps [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Acronis Cyber Protect ](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adlumin ](https://www.g2.com/products/adlumin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Alternative Payments ](https://www.g2.com/products/alternative-finance-alternative-payments/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bitdefender Advanced Threat Intelligence ](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bitdefender GravityZone MDR ](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bitdefender GravityZone XDR ](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DNSFilter ](https://www.g2.com/products/dnsfilter/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fortnox ](https://www.g2.com/products/fortnox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Guardz ](https://www.g2.com/products/guardz/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hudu ](https://www.g2.com/products/hudu/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Huntress Managed EDR ](https://www.g2.com/products/huntress-managed-edr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Huntress Managed ITDR ](https://www.g2.com/products/huntress-managed-itdr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ISL Online ](https://www.g2.com/products/isl-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ScreenConnect ](https://www.g2.com/products/screenconnect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SentinelOne Singularity Endpoint ](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SentinelOne Singularity XDR ](https://www.g2.com/products/sentinelone-singularity-xdr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sophos Endpoint ](https://www.g2.com/products/sophos-endpoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splashtop Remote Access ](https://www.g2.com/products/splashtop-remote-access/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ThreatDown ](https://www.g2.com/products/threatdown/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Watchman Monitoring ](https://www.g2.com/products/watchman-monitoring/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wirehive ](https://www.g2.com/products/wirehive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Xero ](https://www.g2.com/products/xero/reviews) Show More ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 6/22/2026 "Useful AI ticket summaries and good support, but daily UI friction drags it down" 1.5/5 What do you like best about SuperOps? Summarize Ticket is the feature I actually reach for. It turns a long ticket thread into something I can paste into the worklog for the client invoice instead of writing the summary manually. It's a real time saver on the admin side of closing tickets. Review collected by and hosted on G2.com. What do you dislike about SuperOps? Closing a ticket is slower than it should be. When I mark one closed, a confetti animation plays and freezes the interface for a moment before the ticket actually closes. I just want it to close and be done. An option to turn the animation off would fix it, since right now it locks the UI on every close. A handful of UI papercuts add up too. In the ticket title field, pressing Enter inserts a new line instead of saving, and a ticket title does not need to be multi-line. When a ticket is merged, clicking the merged ticket link opens a new browser tab instead of opening that ticket inside SuperOps, so I collect stray browser tabs. Unknown Tickets cannot be read inline without switching to a hidden Classic View. The default ticket list is hard to scan at a glance, and checking what notifications go to my own email means going through 18 separate sections instead of one per-user view. Time tracking is fiddly. I cannot enter decimal time, so typing 2.5 is not read as 2 hours 30 minutes. The timer starts at 00:00 and runs to the current system time, so I edit the start time on most entries, and the duration field has misread "30" as 14 hours when the start time was left empty. On integrations, getting invoices cleanly out of SuperOps and into QuickBooks has taken real effort, which matters because it affects our cashflow directly. Estimates and invoices also do not link back to their tickets, so the billing handoff is slower than it should be. On limitations, the tier we are on does not include scripting or auto-remediation, so there are automations I would like to build that sit behind a higher tier. The data centers are US and Europe only with no Canadian region, which is a constraint for our dental clients with privacy obligations in Ontario. Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? SuperOps is the system we run client support out of. We moved our ticketing over to it from HubSpot, so it is where every client request comes in, gets worked, and gets closed. For a small team covering around 60 clients, most of them dental offices, having one place to see what is open and what is owed against our 4-hour SLA keeps things from slipping through the cracks. It also keeps client records, assets, and contracts in the same place as the tickets, so any tech can open a client and see the history instead of hunting through separate tools or spreadsheets. That shared context helps most when someone picks up a ticket they did not start. The other thing it handles is turning work into billing. Time tracking and worklogs on each ticket feed our invoicing, which flows into QuickBooks, so the work we do becomes a billable record without re-entering everything by hand. The handoff still takes effort, but the link between work logged and money owed lives in one system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") AC Verified User in Computer Networking Small-Business (50 or fewer emp.) 7/17/2023 "Super Ops is the way forward" 2/5 What do you like best about SuperOps? Super Ops is useful forgetting in touch with customers and allows me access client info easily Review collected by and hosted on G2.com. What do you dislike about SuperOps? The site has been intermittenly crashing and stops working for a period of time. I imagine this is due to the amount of data Review collected by and hosted on G2.com. What problems is SuperOps solving and how is that benefiting you? Super ops is providing a way to easily communciate with customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by SuperOps. ### Standard - PSA Only $79.00 Per Month ### Standard - RMM Only $99.00 150 Endpoints/tech Per Month ### Pro $129.00 150 Endpoints/tech Per Month [ View More Pricing Information ](https://www.g2.com/products/superops/pricing) SuperOps Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,025) [ Compare Now ](https://www.g2.com/compare/ninjaone-vs-superops) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image") Atera 4.6/5(1,245) [ Compare Now ](https://www.g2.com/compare/atera-vs-superops) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b31b4a565844701826eaa0625985b983/syncro.png "Product Avatar Image") Syncro 4.5/5(537) [ Compare Now ](https://www.g2.com/compare/superops-vs-syncro) ##### ##### SuperOps Features Platform Performance and Reliability Administration Standard Integrations Inventory Management - Remote Monitoring & Management (RMM) Device Management Monitoring and Management Remote Monitoring Application Deployment Patch Management [ View More Features ](https://www.g2.com/products/superops/features) ## Top-Rated Alternatives [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ ![Syncro](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syncro") Syncro 4.5/5(537) ](https://www.g2.com/products/syncro/reviews) [ View All Alternatives ](https://www.g2.com/products/superops/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Remote Support](https://www.g2.com/categories/remote-support)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Remote Support](https://www.g2.com/categories/remote-support)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Patch Management](https://www.g2.com/categories/patch-management)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Network Monitoring](https://www.g2.com/categories/network-monitoring)[Remote Monitoring & Management (RMM)](https://www.g2.com/categories/remote-monitoring-management-rmm) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which aviation MRO platforms offer seamless integration between scheduling and mobile technician applications?](https://www.g2.com/discussions/which-aviation-mro-platforms-offer-seamless-integration-between-scheduling-and-mobile-technician-applications)[Recommendations for the best accounting service provider](https://www.g2.com/discussions/what-are-the-best-accounting-service-providers)[Best open-source or free AI code generation tools for prototyping on a budget](https://www.g2.com/discussions/best-open-source-or-free-ai-code-generation-tools-for-prototyping-on-a-budget) [Which event registration platforms integrate well with CRM and email marketing tools so attendee data actually ends up where your team needs it?](https://www.g2.com/discussions/which-event-registration-platforms-integrate-well-with-crm-and-email-marketing-tools-so-attendee-data-actually-ends-up-where-your-team-needs-it)[What BIM objects sources are most trusted for accuracy and model quality by structural engineers who need components that behave correctly inside analysis workflows?](https://www.g2.com/discussions/what-bim-objects-sources-are-most-trusted-for-accuracy-and-model-quality-by-structural-engineers-who-need-components-that-behave-correctly-inside-analysis-workflows)[Pros and Cons Details](https://www.g2.com/products/superops/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)