Compare NinjaOne and SuperOps
At a Glance
Market Segments
Mid-Market (49.0% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
No pricing available
$79.00 Per Month
NinjaOne
Star Rating
(4,298)4.7 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
SuperOps
Star Rating
(132)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user satisfaction, boasting a significantly higher overall score compared to SuperOps. Users appreciate its wide feature set and frequent updates, which enhance usability and functionality, making it a preferred choice for many IT professionals.
- According to verified reviews, NinjaOne's implementation process is praised for its intuitive onboarding and ease of setup, allowing users to quickly install and configure the software on client endpoints without complications. In contrast, SuperOps, while user-friendly, has fewer mentions of seamless setup experiences.
- Users say that NinjaOne's performance monitoring and alerting capabilities are robust, with features that allow for easy script execution and quick access to system information. This is highlighted by feedback on its ability to generate detailed usage reports, which aids in project management and client interactions.
- Reviewers mention that SuperOps shines in customer support, with many users noting the phenomenal assistance they receive. This support is particularly beneficial for new technicians navigating the platform, making it a strong contender for smaller businesses looking for reliable help.
- According to recent user feedback, NinjaOne's device management and asset inventory features are highly rated, with users finding them effective for tracking hardware and software assets. This comprehensive management capability is a key differentiator that enhances operational efficiency.
- G2 reviewers highlight that while SuperOps offers a friendly interface and is continuously evolving, it faces challenges in feature depth compared to NinjaOne. Users appreciate the ease of use but desire more advanced functionalities that NinjaOne provides, particularly in areas like patch management and remote monitoring.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSuperOps
Standard - PSA Only
$79.00
Per Month
PSA Only
- Ticketing
- Projects
- Automated billing and invoicing
Free Trial
NinjaOne
Free Trial is available
SuperOps
Free Trial is available
Ratings
Meets Requirements
9.0
4,088
8.7
114
Ease of Use
9.1
4,130
9.0
118
Ease of Setup
9.1
3,880
9.0
103
Ease of Admin
9.1
3,085
9.0
100
Quality of Support
9.1
3,919
9.4
113
Has the product been a good partner in doing business?
9.4
3,018
9.2
100
Product Direction (% positive)
9.7
3,959
9.6
114
Features by Category
Administration
8.2
677
Not enough data
8.8
724
Not enough data
8.3
723
Not enough data
Service Desk
8.1
717
Not enough data
7.9
668
Not enough data
7.7
644
Not enough data
Management
8.3
638
Not enough data
9.0
644
Not enough data
8.7
615
Not enough data
8.8
616
Not enough data
8.4
590
Not enough data
Functionality
7.6
641
Not enough data
8.5
626
Not enough data
8.9
670
Not enough data
9.0
687
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.0
177
Not enough data
6.8
173
Not enough data
6.9
170
Not enough data
6.8
173
Not enough data
6.7
171
Not enough data
6.8
170
Not enough data
6.8
169
Not enough data
Compatibility
8.9
368
Not enough data
8.2
306
Not enough data
8.5
329
Not enough data
8.3
288
Not enough data
Management
Feature Not Available
Not enough data
8.4
305
Not enough data
8.7
303
Not enough data
8.9
345
Not enough data
9.2
366
Not enough data
Compliance
8.8
302
Not enough data
8.4
285
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.4
67
Not enough data
7.3
66
Not enough data
7.7
66
Not enough data
7.4
64
Not enough data
7.3
64
Not enough data
7.5
65
Not enough data
Functionality
8.3
92
Not enough data
8.7
349
Not enough data
9.0
389
Not enough data
8.6
355
Not enough data
Feature Not Available
Not enough data
Compatibility
Feature Not Available
Not enough data
8.6
357
Not enough data
8.3
331
Not enough data
Management
8.2
334
Not enough data
8.8
340
Not enough data
8.8
337
Not enough data
Agentic AI - Online Backup
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
2523
|
Verified
8.9
92
8.9
682
Not enough data
8.2
470
Not enough data
Monitoring and Management
9.4
2447
|
Verified
8.9
93
8.5
1941
Feature Not Available
8.7
2137
|
Verified
8.1
82
9.1
2460
|
Verified
8.8
86
8.5
531
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
508
7.7
5
Service Management
9.2
2342
|
Verified
9.0
92
8.1
471
Not enough data
7.6
574
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.6
526
Not enough data
7.0
468
Not enough data
7.3
480
Not enough data
6.9
459
Not enough data
6.9
456
Not enough data
7.0
464
Not enough data
7.1
460
Not enough data
Scope
8.7
428
Not enough data
8.9
454
Not enough data
Security
8.5
448
Not enough data
8.3
408
Not enough data
7.4
390
Not enough data
Management
8.9
431
Not enough data
8.7
431
Not enough data
8.7
414
Not enough data
8.7
413
Not enough data
7.8
374
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.3
171
Not enough data
7.1
169
Not enough data
7.3
170
Not enough data
7.2
167
Not enough data
7.0
165
Not enough data
7.2
169
Not enough data
7.2
170
Not enough data
Functionality
8.8
701
8.0
16
9.0
735
8.1
16
8.1
617
7.9
16
8.8
615
7.7
16
Monitoring - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
282
Not enough data
Management
8.3
572
7.7
16
8.2
586
7.7
16
7.6
539
7.5
14
Analytics - Network Monitoring
Feature Not Available
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Network Performance - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
AI Automation - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
9.3
571
|
Verified
Not enough data
9.2
569
|
Verified
Not enough data
8.5
511
|
Verified
Not enough data
7.2
200
Not enough data
Management Tools
8.3
504
Not enough data
8.7
515
|
Verified
Not enough data
8.5
489
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.6
99
Not enough data
7.5
97
Not enough data
7.8
96
Not enough data
7.3
95
Not enough data
7.2
95
Not enough data
7.3
94
Not enough data
7.5
93
Not enough data
Asset Inventory
9.0
1193
8.8
83
8.9
1169
8.3
78
7.7
1025
7.7
60
7.4
294
Feature Not Available
8.2
1070
Feature Not Available
Generative AI
Feature Not Available
7.1
39
Feature Not Available
7.3
38
Agentic AI - IT Asset Management
7.5
242
Not enough data
7.3
227
Not enough data
7.4
224
Not enough data
7.2
222
Not enough data
7.1
218
Not enough data
7.1
225
Not enough data
7.1
222
Not enough data
Management
9.1
1160
8.8
81
8.7
1049
8.3
77
8.1
1008
7.5
62
8.2
1073
7.6
74
Customer Management
Not enough data
8.2
60
Not enough data
6.9
48
Not enough data
6.0
45
Not enough data
7.6
56
Project Management
Not enough data
7.2
55
Not enough data
7.1
56
Not enough data
7.4
48
Not enough data
7.7
50
Accounting
Not enough data
7.0
45
Not enough data
6.9
50
Not enough data
6.8
44
Not enough data
6.2
40
Not enough data
5.8
40
Portfolio Management
Not enough data
6.3
38
Not enough data
6.3
38
Not enough data
6.7
40
Not enough data
6.4
39
Analytics
Not enough data
5.9
39
Not enough data
7.4
52
Not enough data
7.0
44
Administration
Not enough data
7.4
59
Not enough data
7.7
53
Not enough data
7.6
50
Platform
Not enough data
7.1
42
Not enough data
7.5
38
Not enough data
8.3
58
Not enough data
7.3
52
Not enough data
4.0
36
Generative AI
Not enough data
6.1
29
Not enough data
6.3
29
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
1735
Not enough data
8.7
1617
Not enough data
7.8
1423
Not enough data
9.2
1743
Not enough data
8.9
1537
Not enough data
8.8
1598
Not enough data
Maintenance
9.2
1755
Not enough data
7.7
1335
Not enough data
Communication
8.0
1435
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1304
Not enough data
Security
8.3
1357
Not enough data
8.4
1393
Not enough data
Device Support
7.6
1364
Not enough data
8.4
1469
Not enough data
8.4
1439
Not enough data
Performance
8.2
1540
Not enough data
Functionality
8.9
335
Not enough data
7.9
296
Not enough data
8.1
299
Not enough data
8.6
323
Not enough data
Performance
8.8
321
Not enough data
8.6
308
Not enough data
Feature Not Available
Not enough data
8.6
310
Not enough data
Agentic AI - PC Backup
7.2
92
Not enough data
7.2
91
Not enough data
6.9
89
Not enough data
7.1
90
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.4
224
Not enough data
8.4
222
Not enough data
8.8
225
Not enough data
Operations - IT Documentation
8.4
225
Not enough data
8.9
240
Not enough data
8.4
227
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
67
Not enough data
7.4
70
Not enough data
7.4
68
Not enough data
Monitoring and Management - Autonomous Endpoint Management
9.0
130
Not enough data
8.3
78
Not enough data
8.1
79
Not enough data
9.1
117
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.6
465
Not enough data
Operating System
9.3
638
Not enough data
8.2
584
Not enough data
8.5
554
Not enough data
Management
8.7
571
Not enough data
8.4
501
Not enough data
8.4
498
Not enough data
8.3
492
Not enough data
8.5
509
Not enough data
Security
8.6
507
Not enough data
8.7
520
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.8
150
Not enough data
7.6
143
Not enough data
7.8
147
Not enough data
7.7
143
Not enough data
7.7
139
Not enough data
7.7
145
Not enough data
7.7
142
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
778
Not enough data
Platform
7.9
723
Not enough data
9.2
919
Not enough data
8.3
700
Not enough data
8.6
791
Not enough data
8.4
747
Not enough data
Security
8.8
811
Not enough data
9.2
924
Not enough data
7.7
690
Not enough data
8.8
754
Not enough data
8.2
707
Not enough data
Agentic AI - Enterprise IT Management
7.6
175
Not enough data
7.3
157
Not enough data
7.4
161
Not enough data
7.0
155
Not enough data
7.0
153
Not enough data
7.1
158
Not enough data
7.0
154
Not enough data
Categories
Categories
Shared Categories
NinjaOne and SuperOps are categorized as Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Remote Support, IT Asset Management, Network Monitoring, IT Service Management (ITSM) Tools, and Remote Monitoring & Management (RMM)
Unique Categories
NinjaOne is categorized as Endpoint Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, Incident Management, Autonomous Endpoint Management (AEM), and IT Documentation
SuperOps is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer & Network Security
13.5%
Hospital & Health Care
4.0%
Manufacturing
3.5%
Computer Software
2.8%
Other
49.3%
Information Technology and Services
45.4%
Computer & Network Security
23.1%
Computer Networking
5.4%
Education Management
3.1%
Consulting
2.3%
Other
20.8%
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
SuperOps has no discussions with answers
