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At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Small-Business (87.3% of reviews)
Entry-Level Pricing
No pricing available
$79.00 Per Month
NinjaOne
Star Rating
(3,212)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSuperOps
Star Rating
(126)4.5 out of 5
Market Segments
Small-Business (87.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in Ease of Setup with a score of 9.3, making it a preferred choice for teams looking to get started quickly, while SuperOps, with a score of 9.0, is slightly less intuitive for new users.
- Reviewers mention that NinjaOne's Quality of Support is highly rated at 9.3, with many users appreciating the responsiveness and helpfulness of the support team, whereas SuperOps, despite a strong score of 9.5, has received feedback indicating that response times can vary.
- G2 users highlight NinjaOne's superior Device Management capabilities, scoring 9.3, which includes features like Unattended Remote Access and Multi-Monitor Support, while SuperOps, scoring 8.8, lacks some advanced functionalities that users find essential.
- Users on G2 report that NinjaOne's Performance Monitoring features, with a score of 8.9, provide comprehensive insights into system health, while SuperOps, scoring 8.0, is seen as less robust in this area, leading to some dissatisfaction among users needing detailed analytics.
- Reviewers say that NinjaOne's Asset Management features, scoring 8.6, are more user-friendly and effective for tracking hardware and software assets compared to SuperOps, which scored 8.7 but has been noted for a steeper learning curve.
- Users report that NinjaOne's Central Dashboard is highly praised for its intuitive design and ease of navigation, scoring 9.1, while SuperOps, with a score of 8.7, is seen as less visually appealing and harder to customize according to user preferences.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSuperOps
Standard - PSA Only
$79.00
Per Month
PSA Only
- Ticketing
- Projects
- Automated billing and invoicing
Free Trial
NinjaOne
Free Trial is available
SuperOps
Free Trial is available
Ratings
Meets Requirements
9.1
3,039
8.7
112
Ease of Use
9.1
3,073
9.0
114
Ease of Setup
9.2
2,872
9.0
99
Ease of Admin
9.2
2,748
8.9
99
Quality of Support
9.2
2,918
9.4
111
Has the product been a good partner in doing business?
9.5
2,684
9.2
99
Product Direction (% positive)
9.7
3,023
9.7
112
Features by Category
Administration
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Not enough data
Service Desk
8.0
665
Not enough data
7.8
654
Not enough data
7.7
632
Not enough data
Management
8.3
617
Not enough data
9.0
624
Not enough data
8.7
602
Not enough data
8.8
598
Not enough data
8.4
581
Not enough data
Functionality
7.5
604
Not enough data
8.5
612
Not enough data
8.8
632
Not enough data
8.9
631
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Not enough data
Compatibility
8.8
310
Not enough data
8.0
286
Not enough data
8.3
287
Not enough data
8.2
276
Not enough data
Management
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.2
304
Not enough data
Compliance
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
353
Not enough data
8.5
342
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Not enough data
Management
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Not enough data
Agentic AI - Online Backup
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1952
|
Verified
8.8
91
8.5
467
Not enough data
8.1
447
Not enough data
Monitoring and Management
9.3
1939
|
Verified
8.9
92
8.4
1832
Feature Not Available
8.6
1887
|
Verified
8.1
81
8.9
1935
|
Verified
8.8
86
8.2
451
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
441
Not enough data
Service Management
9.1
1859
|
Verified
9.0
91
8.0
435
Not enough data
7.2
426
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Not enough data
Scope
8.7
411
Not enough data
8.8
420
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Not enough data
Functionality
8.8
652
8.0
16
8.9
669
8.1
16
8.0
614
7.9
16
8.7
609
7.7
16
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Not enough data
Management
8.2
571
7.7
16
8.2
580
7.7
16
7.6
537
7.5
14
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
241
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Monitoring
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Not enough data
Management Tools
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Not enough data
Asset Inventory
8.9
1125
8.8
83
8.8
1116
8.3
78
7.7
1023
7.7
60
Feature Not Available
Feature Not Available
8.1
1050
Feature Not Available
Generative AI
Feature Not Available
7.1
39
Feature Not Available
7.3
38
Agentic AI - IT Asset Management
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Not enough data
Management
9.1
1080
8.8
81
8.7
1028
8.3
77
8.0
995
7.5
62
8.1
1020
7.6
73
Customer Management
Not enough data
8.2
59
Not enough data
6.9
48
Not enough data
6.0
45
Not enough data
7.6
56
Project Management
Not enough data
7.2
55
Not enough data
7.1
56
Not enough data
7.4
48
Not enough data
7.7
50
Accounting
Not enough data
7.0
45
Not enough data
6.9
50
Not enough data
6.8
44
Not enough data
6.2
40
Not enough data
5.8
40
Portfolio Management
Not enough data
6.3
38
Not enough data
6.3
38
Not enough data
6.7
40
Not enough data
6.4
39
Analytics
Not enough data
5.9
39
Not enough data
7.4
52
Not enough data
7.0
44
Administration
Not enough data
7.3
58
Not enough data
7.7
53
Not enough data
7.6
50
Platform
Not enough data
7.1
42
Not enough data
7.5
38
Not enough data
8.3
57
Not enough data
7.3
52
Not enough data
4.0
36
Generative AI
Not enough data
6.0
28
Not enough data
6.2
28
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
1553
Not enough data
8.7
1512
Not enough data
7.8
1415
Not enough data
9.1
1550
Not enough data
8.9
1476
Not enough data
8.8
1510
Not enough data
Maintenance
9.1
1540
Not enough data
7.7
1330
Not enough data
Communication
7.9
1377
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1303
Not enough data
Security
8.3
1344
Not enough data
8.4
1373
Not enough data
Device Support
7.6
1339
Not enough data
8.4
1408
Not enough data
8.4
1395
Not enough data
Performance
8.2
1463
Not enough data
Functionality
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Not enough data
Performance
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Not enough data
Agentic AI - PC Backup
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Not enough data
Operations - IT Documentation
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
431
Not enough data
Operating System
9.1
476
Not enough data
8.0
468
Not enough data
8.2
455
Not enough data
Management
8.5
460
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Not enough data
Security
8.5
445
Not enough data
8.5
442
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
704
Not enough data
Platform
7.8
691
Not enough data
9.0
715
Not enough data
8.2
675
Not enough data
8.4
708
Not enough data
8.2
691
Not enough data
Security
8.6
706
Not enough data
9.1
720
Not enough data
7.6
665
Not enough data
8.6
689
Not enough data
8.1
669
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Categories
Categories
Shared Categories
NinjaOne and SuperOps are categorized as Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Remote Support, IT Asset Management, Network Monitoring, IT Service Management (ITSM) Tools, and Remote Monitoring & Management (RMM)
Unique Categories
NinjaOne is categorized as Endpoint Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, Incident Management, Autonomous Endpoint Management (AEM), and IT Documentation
SuperOps is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Information Technology and Services
45.2%
Computer & Network Security
23.0%
Computer Networking
5.6%
Education Management
3.2%
Consulting
2.4%
Other
20.6%
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
SuperOps has no discussions with answers
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