SuperOps Features

Collects and curates data insight about the performance and health of a company's system.

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Helps organizations establish, implement, and adhere to ITIL regulation.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

As reported in 42 SuperOps reviews. Provide Application Programming Interfaces (APIs) to enable integration of data, logic, objects, etc. with other software applications.

As reported in 38 SuperOps reviews. Enables users to view and transact business with the same content in multiple languages and currencies.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. 57 reviewers of SuperOps have provided feedback on this feature.

As reported in 52 SuperOps reviews. Allows software to be easily used on multiple mobile devices including phones and tablets.

As reported in 36 SuperOps reviews. Ability to create and access tasks, transactions and reports while not connected to internet.

Allows the IT team to oversee all possible endpoints in a single source of reference.

Automates the updating of security measures on enterprise devices.

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.

Protects employee, company, and data from potential vulnerabilities or malware.

Remotely clears all data from compromised devices.

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Tools to track and implement required IT changes in a system.

Tools to organize and manage all IT assets within an organization.

A means to view and analyze a large amount of data in order to gain business insights.

As reported in 58 SuperOps reviews. Provides standard connectors for popular Finance, Payroll, HRMS and CRM systems

Defines rules and workflows for submission and approval of tasks, activities, expenses, or requisitions. This feature was mentioned in 53 SuperOps reviews.

Based on 50 SuperOps reviews. Grant access to select data, features, objects, etc. based on access rights by users, user role, groups, etc.

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

A place for users to submit tickets when they require IT help.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Based on 91 SuperOps reviews. Unifies endpoint management of employee devices

Maintains detailed records of network assets and their activity; detects new assets accessing the network

Supports implementation and adherence to ITIL processes and regulations

Monitor IT asset activity remotely from an administrator terminal. 92 reviewers of SuperOps have provided feedback on this feature.

Releases applications for access on desktop or mobile devices. 81 reviewers of SuperOps have provided feedback on this feature.

Based on 86 SuperOps reviews. Automates the updating of security measures on enterprise devices.

Tracks IT assets including financial and lifecycle data.

Enables creation and optimization of workflows for IT support and service delivery

Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. This feature was mentioned in 91 SuperOps reviews.

Analyzes operational data to proactively identify and prioritize IT issues.

Provides tools for creating and managing support tickets across departments

Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.

Supports diverse operating systems across several endpoint types.

Registers employee-owned or company-distributed devices for IT access.

Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.

Ensures that employee devices are compliant with business regulations and requirements.

Offers visibility into employee device activity.

Separates personal data on devices from business-specific data.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking.

Gives administrators control over user privileges and accessibility for IT assets.

Gives administrators control over hardware and software resource allocation and tracking.

Controls policies and configurations across business applications and hardware.

Based on 16 SuperOps reviews. Sets a standard performance baseline by which to compare live network activity.

Based on 16 SuperOps reviews. Charts or graphs live and historical network performance for quick status checking and analysis.

Gives insights into which specific network paths are performing suboptimally. This feature was mentioned in 14 SuperOps reviews.

As reported in 81 SuperOps reviews. Provide immediate insights, information, and updates on IT assets from a central dashboard.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. This feature was mentioned in 77 SuperOps reviews.

Implement risk management policies, and push policy updates to various assets across a business network. 62 reviewers of SuperOps have provided feedback on this feature.

As reported in 73 SuperOps reviews. Integrate with other software solutions, such as spend management and software asset management.

Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs.

Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance.

Continuously monitors network performance across the entire span of a network. This feature was mentioned in 16 SuperOps reviews.

As reported in 16 SuperOps reviews. Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures.

Based on 16 SuperOps reviews. Suggests potential remedies or improvements to slowdowns, errors, or failures.

Based on 16 SuperOps reviews. Provides monitoring capabilities for multiple networks at once.

As reported in 83 SuperOps reviews. Create an inventory of a company's hardware assets.

As reported in 78 SuperOps reviews. Create an inventory of a company's software assets.

Create an inventory of a company's cloud assets. This feature was mentioned in 60 SuperOps reviews.

Based on 59 SuperOps reviews. Maintains a central repository of customer information and communications.

Identify sales opportunities and manage leads pipelines by customer or region. This feature was mentioned in 48 SuperOps reviews.

Create and manage marketing campaigns and track their performance 45 reviewers of SuperOps have provided feedback on this feature.

Provides a portal for clients to view project progress, budgets, resources, project documents, etc. 56 reviewers of SuperOps have provided feedback on this feature.

As reported in 55 SuperOps reviews. Generate plans that define tha main activities and resources needed for a project

Based on 56 SuperOps reviews. Monitor the progress or all tasks and activities that are part of a project

Contains library of skills and resources to allow project managers to find and assign to projects. 48 reviewers of SuperOps have provided feedback on this feature.

Provides functionality to assign resources to projects based on current and forecasted load, skills, role, etc. 50 reviewers of SuperOps have provided feedback on this feature.

As reported in 45 SuperOps reviews. Automate revenue recogniton by project, portfolio, or milestone and deliverable.

Based on 50 SuperOps reviews. Ability to create and send electronic invoices, including templates that can be customized/branded.

Based on 44 SuperOps reviews. Accepts multiple types of payments from clients and match with invoices.

As reported in 40 SuperOps reviews. Deliver features to track and manage costs and revenues by project.

As reported in 40 SuperOps reviews. Enables accountants and project managers to track and manage budgets.

Based on 38 SuperOps reviews. Define multiple types of portfolios for projects, programs, and services.

Monitor the performance of different types of portfolios and programs. 38 reviewers of SuperOps have provided feedback on this feature.

Identify risks that may negatively impact the performance of a portfolio of projects. 40 reviewers of SuperOps have provided feedback on this feature.

As reported in 39 SuperOps reviews. Create the optimal mix of portfolios to achieve operational and financial goals.

Provides ability for project managers to forecast resources, revenue, expenses using reports and manual adjustments. This feature was mentioned in 39 SuperOps reviews.

Access pre-built and custom reports and dashboards that can be configured by users. 52 reviewers of SuperOps have provided feedback on this feature.

Include business and financial KPIs that are specific to project and portfolio management . This feature was mentioned in 44 SuperOps reviews.

Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Based on 28 SuperOps reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 28 reviewers of SuperOps have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 39 SuperOps reviews.

Based on 38 SuperOps reviews. Allows users to generate text based on a text prompt.

Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing.

Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility.

Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.

Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance.

Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance.

Ensures all monitored network data is securely encrypted both in transit and at rest.

Supports integration with Zero Trust frameworks and identity management solutions to enhance network security.

Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time.

Continuously analyzes and adjusts network configurations to optimize performance and reliability.

Automates routine network monitoring tasks, reducing operational overhead and human error.

Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate.

Automates corrective actions for common network issues, reducing downtime and manual intervention.

Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur.

Predicts project profitability, revenue, and resource utilization based on historical data and current trends.

Gives task and resource allocation suggestions based on project context.

Automates time-tracking, invoicing, and expense reporting.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting