[ SuperOps Reviews ](https://www.g2.com/products/superops/reviews) [ SuperOps Reviews ](https://www.g2.com/products/superops/reviews) # SuperOps Features ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Platform (10) Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. APIs Provide Application Programming Interfaces (APIs) to enable integration of data, logic, objects, etc. with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. Performance and Reliability Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. Mobile Allows software to be easily used on multiple mobile devices including phones and tablets. Offline Access Ability to create and access tasks, transactions and reports while not connected to internet. Show More ##### ## Security (10) Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Disaster Recovery Provides cloud backup or disaster recovery solution to protect enterprise data and applications. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Reporting and Alerts Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more. Endpoint Protection Protects employee, company, and data from potential vulnerabilities or malware. Remote Wiping Remotely clears all data from compromised devices. Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Administration (12) Change Management Tools to track and implement required IT changes in a system. Asset Management Tools to organize and manage all IT assets within an organization. Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. Standard Integrations Provides standard connectors for popular Finance, Payroll, HRMS and CRM systems Workflow Defines rules and workflows for submission and approval of tasks, activities, expenses, or requisitions. Access Management Grant access to select data, features, objects, etc. based on access rights by users, user role, groups, etc. Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Service Desk (3) Help Desk A place for users to submit tickets when they require IT help. Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (3) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations Show More ##### ## Monitoring and Management (4) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (3) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Show More ##### ## Scope (2) Endpoint Inclusiveness Manages numerous endpoint types, including mobile, desktop, IoT, and wearable. Multi-OS Support Supports diverse operating systems across several endpoint types. Show More ##### ## Management (17) Device Enrollment Registers employee-owned or company-distributed devices for IT access. Device Configuration Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc. Device Compliance Ensures that employee devices are compliant with business regulations and requirements. Usage Information Offers visibility into employee device activity. Data Separation Separates personal data on devices from business-specific data. Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Performance Baseline Sets a standard performance baseline by which to compare live network activity. Data Visualization Charts or graphs live and historical network performance for quick status checking and analysis. Path Analysis Gives insights into which specific network paths are performing suboptimally. Central Dashboard Provide immediate insights, information, and updates on IT assets from a central dashboard. Asset Policy Management Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. Risk Management Implement risk management policies, and push policy updates to various assets across a business network. Integrations Integrate with other software solutions, such as spend management and software asset management. Show More ##### ## Functionality (8) Ticketing System Provides a service desk for users to submit tickets for IT-related issues. Performance Logging Tracks action-by-action asset performance with machine- or human-readable logs. Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Performance Monitoring Continuously monitors network performance across the entire span of a network. Alerting Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. Improvement Suggestions Suggests potential remedies or improvements to slowdowns, errors, or failures. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Show More ##### ## Asset Inventory (3) Hardware Asset Inventory Create an inventory of a company's hardware assets. Software Asset Inventory Create an inventory of a company's software assets. Cloud Asset Inventory Create an inventory of a company's cloud assets. Show More ##### ## Customer Management (4) Customer Profiles Maintains a central repository of customer information and communications. Sales Identify sales opportunities and manage leads pipelines by customer or region. Marketing Create and manage marketing campaigns and track their performance Client Portal Provides a portal for clients to view project progress, budgets, resources, project documents, etc. Show More ##### ## Project Management (4) Project Planning Generate plans that define tha main activities and resources needed for a project Project Tracking Monitor the progress or all tasks and activities that are part of a project Resource Definition Contains library of skills and resources to allow project managers to find and assign to projects. Resource Management Provides functionality to assign resources to projects based on current and forecasted load, skills, role, etc. Show More ##### ## Accounting (5) Revenue Recognition Automate revenue recogniton by project, portfolio, or milestone and deliverable. Invoice Management Ability to create and send electronic invoices, including templates that can be customized/branded. Payments Accepts multiple types of payments from clients and match with invoices. Project Accounting Deliver features to track and manage costs and revenues by project. Budget Tracking Enables accountants and project managers to track and manage budgets. Show More ##### ## Portfolio Management (4) Portfolio Definition Define multiple types of portfolios for projects, programs, and services. Portfolio Performance Monitor the performance of different types of portfolios and programs. Risk Identify risks that may negatively impact the performance of a portfolio of projects. Portfolio Mix Create the optimal mix of portfolios to achieve operational and financial goals. Show More ##### ## Analytics (3) Forecasting Provides ability for project managers to forecast resources, revenue, expenses using reports and manual adjustments. Reporting Access pre-built and custom reports and dashboards that can be configured by users. KPIs Include business and financial KPIs that are specific to project and portfolio management . Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Monitoring - Network Monitoring (3) 360-Degree Network Visibility Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing. Automated Network Discovery Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility. Real-Time Monitoring Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data. Show More ##### ## Analytics - Network Monitoring (2) Predictive Performance Analytics Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance. Packet & Flow Analysis Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. Show More ##### ## Security - Network Monitoring (3) Encrypted Data Transmission Ensures all monitored network data is securely encrypted both in transit and at rest. Zero Trust and Identity Management Supports integration with Zero Trust frameworks and identity management solutions to enhance network security. Integrated Network Security Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time. Show More ##### ## Network Performance - Network Monitoring (2) Dynamic Network Optimization Continuously analyzes and adjusts network configurations to optimize performance and reliability. Automated Tasks Routing Automates routine network monitoring tasks, reducing operational overhead and human error. Show More ##### ## AI Automation - Network Monitoring (3) Machine Learning-Based Anomaly Detection Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate. Self-Healing Networks Automates corrective actions for common network issues, reducing downtime and manual intervention. Predictive Network Maintenance Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur. Show More ##### ## Artificial Intelligence - Professional Services Automation (3) Predictive Forecasting Predicts project profitability, revenue, and resource utilization based on historical data and current trends. Smart task suggestions Gives task and resource allocation suggestions based on project context. Automated workflows Automates time-tracking, invoicing, and expense reporting. Show More ##### ## Agentic AI - Network Monitoring (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Enterprise IT Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Asset Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Service Management (ITSM) Tools (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Unified Endpoint Management (UEM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Professional Services Automation (2) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ## Top-Rated Alternatives [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5 (4,274) ](https://www.g2.com/products/ninjaone/reviews) [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5 (1,167) ](https://www.g2.com/products/atera/reviews) [ ![Syncro](https://images.g2crowd.com/uploads/product/hd_favicon/e87d1f4bf4f5905c023b4f0f47a40d5d/syncro.svg "Syncro") Syncro 4.5/5 (501) ](https://www.g2.com/products/syncro/reviews) [ View All Alternatives ](https://www.g2.com/products/superops/competitors/alternatives) SuperOps Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5 (4,313) [ Compare Now ](https://www.g2.com/compare/ninjaone-vs-superops) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image") Atera 4.6/5 (1,185) [ Compare Now ](https://www.g2.com/compare/atera-vs-superops) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b31b4a565844701826eaa0625985b983/syncro.png "Product Avatar Image") Syncro 4.5/5 (502) [ Compare Now ](https://www.g2.com/compare/superops-vs-syncro) ##### Categories on G2 [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ Remote Support ](https://www.g2.com/categories/remote-support)[ Professional Services Automation ](https://www.g2.com/categories/professional-services-automation) [ Patch Management ](https://www.g2.com/categories/patch-management)[ Unified Endpoint Management (UEM) ](https://www.g2.com/categories/unified-endpoint-management-uem)[ IT Asset Management ](https://www.g2.com/categories/it-asset-management)[ Enterprise IT Management ](https://www.g2.com/categories/enterprise-it-management)[ Network Monitoring ](https://www.g2.com/categories/network-monitoring)[ Remote Monitoring & Management (RMM) ](https://www.g2.com/categories/remote-monitoring-management-rmm) Show More ##### Explore More [ What are the best event management services platforms for coordinating hundreds of events across multiple venues? ](https://www.g2.com/discussions/what-are-the-best-event-management-services-platforms-for-coordinating-hundreds-of-events-across-multiple-venues%20)[ Best restaurant POS system for small business ](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business)[ What is the most affordable visual collaboration software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-visual-collaboration-software-for-smbs) [ Best platforms for low-code and no-code app creation ](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation)[ Best platforms for integrating bug tracking with CI/CD ](https://www.g2.com/discussions/best-platforms-for-integrating-bug-tracking-with-ci-cd)[ Pros and Cons Details ](https://www.g2.com/products/superops/reviews?qs=pros-and-cons) Show More [ What are the best event management services platforms for coordinating hundreds of events across multiple venues? ](https://www.g2.com/discussions/what-are-the-best-event-management-services-platforms-for-coordinating-hundreds-of-events-across-multiple-venues%20)[ Best restaurant POS system for small business ](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business)[ What is the most affordable visual collaboration software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-visual-collaboration-software-for-smbs) [ Best platforms for low-code and no-code app creation ](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation)[ Best platforms for integrating bug tracking with CI/CD ](https://www.g2.com/discussions/best-platforms-for-integrating-bug-tracking-with-ci-cd)[ Pros and Cons Details ](https://www.g2.com/products/superops/reviews?qs=pros-and-cons)