Splashtop Remote Access Reviews & Product Details

Splashtop was easy to implement and users adapted quickly. Application deployment and antivirus solution to each workstation was simple. The ability to remote from anywhere with any device, including the web, has made Splashtop a choice solution over other options. And to top it off, to see a user’s phone as you walk them through problems makes all the difference. All of this for a reasonable price. Review collected by and hosted on G2.com.

Although it isn’t a must, I wish I could manage computers and groups from the application instead of having to log into the website Review collected by and hosted on G2.com.

Intuitive Interface: Users can navigate without extensive training.

Clear Documentation: Guides and tutorials are simple and accessible.

Minimal Complexity: Tasks can be completed quickly without unnecessary steps. Review collected by and hosted on G2.com.

Updates seem to happen slowly, and manual updates can be tedious. Review collected by and hosted on G2.com.

Small footprint takes up very little of the student laptop resources. Students can not uninstall or kill the client. It is great for when you need to remote help or remote push out something at is a one off. I use it 10+ times a day in our environment. We have 3,000 devices. We will also use it to see when the last time a device was active and what the IP was to help us find lost or stolen devices. I love the grouping and favorite features, I have my 'watch list' of students. We use it as a remote audio tool as well... when we need to setup a presentation with a projector away from the sound system we simply slashtop into the laptop next to the projector and use the remote connection for the audio out to the sound system. It has worked flawlessly for us on multiple occasions. Sure beats running a mic cable with a DI box. I cannot say enough nice things about my customer service rep. They are there to help me every time I have a licensing question, they also understood clearly how K-12 differs from an Enterprise, especially around budgeting. Implementing was a breeze over inTune, I could not have asked for an easier integration! Review collected by and hosted on G2.com.

1. Really really dislike the update process for the app (not the streamer client). In the middle of logging in it pops up and tells you that you need an update, ok, sure, it would be nice if it waited until after you log in, 99% of the time it disrupts the login. When you hit cancel for the update it says do you want to exit the program... what a poor choice of words, makes it sound like you are exiting Splashtop, not the updater. It sucks how many times when I am in a hurry that it pops up and I pause to think about that. It would be better to have a banner in the app that says you have an update and you click that instead of being intrusive.

2. Needs a 'silent' connection option for the streamer. There are times when we need to covertly monitor student activity for safety concerns or school rule violations. It is not possible with Splashtop, each connection pops up with a 'so and so is now accessing your computer' this tool would be perfect for K-12 schools if it wasn't for that.

3. Big wish, it would be nice if you actually had a DOS box, instead of sending commands to DOS. Review collected by and hosted on G2.com.

I really appreciate how simple and intuitive the setup process is for Splashtop Remote Access; it quickly becomes second nature. It's been a timesaver for me as it eliminates the need to drive to clients, and offers an excellent platform for client education on network issues. Its speed and efficiency are impressive, even on a slower connection, enabling me to perform tasks swiftly. The product is constantly improving, with engineers proactively developing new functionalities, which is very reassuring. Lastly, having full control through the mouse and keyboard on a client's computer is incredibly beneficial for managing IT situations. Review collected by and hosted on G2.com.

No dislikes Review collected by and hosted on G2.com.

There are differenr packages depending on busi ess needs, I just wanted to be able to provide a link to clients rather than having to actually deploy on target computers as thqt limits the number od co.puters I can use. Review collected by and hosted on G2.com.

There are other packages that would be suitable for me but they are a little more pricey than I can justify Review collected by and hosted on G2.com.

Anytime I need to have remote access, always there to use, connections are solid, and a great option if you're needing a remote access program with a stable backend. We use the program daily, and implementation is pretty solid. Review collected by and hosted on G2.com.

There has been a time or two where a system will be rebooting, and show offline, but a good refresh helps that. Review collected by and hosted on G2.com.

This review is for a small business with multiple offices in different locations (states). System is used for remote access to various devices by managers while travelling. Also used by IT staff to check devices are configured correctly. Splashtop works really well for us. Review collected by and hosted on G2.com.

Maybe some more instructions, but for what we need to do, we are very happy so far! Review collected by and hosted on G2.com.

Ease of setup, administration, and customer support team is always at the ready to assist. Review collected by and hosted on G2.com.

Desktop remote access app receives updates that require manual intervention Review collected by and hosted on G2.com.

Splashtop is a reliable, reasonably priced and easy to use remote access platform Review collected by and hosted on G2.com.

There isn't anything I have found that I don't like so far Review collected by and hosted on G2.com.

Strong Security

It uses TLS and 256-bit AES encryption, two-factor authentication, and device authentication, which ensures secure remote connections.

Cross-Platform Support

Splashtop works across Windows, macOS, iOS, Android, and Chromebook, making it versatile in mixed-device environments.

Affordable Pricing

Compared to other remote desktop solutions (like TeamViewer or LogMeIn), Splashtop is competitively priced and offers good value for money. Review collected by and hosted on G2.com.

Limited Features in Free Version

The free version is limited to personal use on a local network and lacks advanced features found in the business plans.

Occasional Compatibility Issues

Some users report issues with specific configurations, especially in large enterprise networks or with VPNs.

No Built-In File Sync

While it supports file transfer, it doesn't offer real-time file syncing like some competitors do (e.g., Dropbox or OneDrive integration). Review collected by and hosted on G2.com.