Splashtop Remote Access Reviews & Product Details

Ease of use. I have multiple computers throughout our business that need daily updates for some of our custom software and with Splashtop I can easily update of them individually right from my office Review collected by and hosted on G2.com.

I have not found anything that I do not like as of yet. Review collected by and hosted on G2.com.

Splashtop saved us money because we didn’t have to go onsite, and we could remotely access our customer’s laptops during their event. Review collected by and hosted on G2.com.

I wish Splashtop could let us hear the audio being input on the laptops we’re accessing remotely. Review collected by and hosted on G2.com.

We used to enjoy their great customer support and willingness to support their paying customers, but that apparently all changed when they started making some money and gaining popularity. We were recently screwed over by their billing dep not giving us time to resolve a payment issue, and I believe it was done purposefully to get us off a legacy plan that no longer suited them.

Our bill to run remote support has now doubled and we are looking into other option. I would not recommend their services to anyone for any reason. Review collected by and hosted on G2.com.

Poor customer care team and shady billing practices that screwed us out of our legacy plan and doubled our monthly bill Review collected by and hosted on G2.com.

Connecting to the Splashtop Streamer device through the service was fairly seamless. The price point was ideal for our needs, and dual-monitor support when connecting to a physical system worked well. Review collected by and hosted on G2.com.

Splashtop Streamer would periodically stop running on our systems. Also, there’s still no dual-monitor support for virtual machines. That feature would have been game-changing for us. Review collected by and hosted on G2.com.

Easy accessibility to our server & work computer from anywhere. Review collected by and hosted on G2.com.

Sometimes it takes a little too long to be able to log in. Review collected by and hosted on G2.com.

I really appreciate how Splashtop Remote Access simplifies remote connectivity for my end users, allowing them to access their work computers using their own personal devices. This functionality resolves a significant issue for us, providing flexibility and enhancing security by enabling remote support and safer sessions rather than relying on a straightforward RDP session. I am very impressed by the simplicity and ease of use of the user interface, which makes navigating the system straightforward. The capability to manage admin access per user is another feature I value highly, as it helps tailor access control to individual needs. Moreover, the ability to see the total number of users and computers listed is incredibly useful for overview purposes, as it helps manage high-level visibility without confusion, while also letting me focus on 'My Computers' for a more concise view. The initial setup of Splashtop Remote Access was notably very easy, further cementing its user-friendliness and efficiency in our daily operations. Review collected by and hosted on G2.com.

I really don't like that when adding users to each remote access, the users' emails are not listed alphabetically. This is one of the most frustrating things because it doesn't show me a full list of users either. I would appreciate having a search feature when adding users to a computer or at least listing them in their entirety and/or alphabetically. Review collected by and hosted on G2.com.

I appreciate the speed and simplicity of Splashtop Remote Access. It does exactly what I need, even from my smartphone. If I need a file, I can simply upload it from my computer to the remote machine without having to search for it. In industrial environments without broad Internet access, this is invaluable. Splashtop allows secure access with 2FA to machines remotely, preventing lost time in transportation, plant access, and cleaning procedures associated with physical access to sensitive areas. The initial setup was very easy, and everyone was able to use it right away with great success. We switched from TeamViewer because the price and speed of Splashtop are better. Review collected by and hosted on G2.com.

The performance and features have improved over the years but there is always room for continuing improvement. Review collected by and hosted on G2.com.

It is a very convenient platform that provides a secure way to handle our remote devices and I like that it provides a reliable remote command utility. Review collected by and hosted on G2.com.

I have not experienced any issues connecting to devices remotely because the platform has been very reliable for our remote support needs. Review collected by and hosted on G2.com.

I like the interface of Splashtop Remote Access because it is easy to use and better than the competition. Managing users and permissions is really simple, which is a big plus for me. The remote access speed is fantastic, providing fast response times, which is crucial since my clients use AutoCAD and other 3D programs. Also, the interface looks modern, is well-organized, clean, and functional, making it attractive. Another thing I appreciate is how easy the initial setup is. Review collected by and hosted on G2.com.

I don't have many complaints. Perhaps to make it easy to see logs of the time spent on a computer. Review collected by and hosted on G2.com.

The connection can be unattended access so no need of any other person on the other side and I like that it works across Windows, macOS, Linux, and mobile devices. Review collected by and hosted on G2.com.

Haven’t found any real cons at this point it is very practical for quick support situations. Review collected by and hosted on G2.com.