--- title: Splashtop Remote Access Reviews meta\_title: 'Splashtop Remote Access Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 518 reviews by the users' company size, role or industry to find out how Splashtop Remote Access works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 518 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Splashtop Remote Access Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Splashtop, making it perfect for customer support and novice users alike. [(61 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1572855&qs=pros-and-cons#reviews) Users value the **easy setup** of Splashtop Remote Access, making it a seamless choice for efficient remote access. [(35 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1572813&qs=pros-and-cons#reviews) Users value the **convenient remote access** of Splashtop, enabling easy connection to their office from anywhere. [(25 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573091&qs=pros-and-cons#reviews) Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity. [(19 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573238&qs=pros-and-cons#reviews) Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization. [(19 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573880&qs=pros-and-cons#reviews) Users face **remote access issues** due to tedious user management and dependency on stable internet connections, impacting performance. [(22 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573033&qs=pros-and-cons#reviews) Users experience **connection issues** with Splashtop, facing lag and dropped sessions due to unstable internet quality. [(13 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573019&qs=pros-and-cons#reviews) Users face **feature limitations** with unattended access and compatibility issues, affecting their overall experience with Splashtop. [(8 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573098&qs=pros-and-cons#reviews) Users find Splashtop Remote Access **not user-friendly** , citing confusing plans and intrusive update prompts disrupting their experience. [(7 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573434&qs=pros-and-cons#reviews) Users experience **slow performance** with Splashtop, facing lag and disconnections during remote access sessions. [(7 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573688&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Splashtop Remote Access ##### 1. Ease of Use Users value the **ease of use** of Splashtop, making it perfect for customer support and novice users alike. [ See 61 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1572855&qs=pros-and-cons#reviews) See Related User Reviews TL Tiago L. Small-Business (50 or fewer emp.) 5.0/5 "Great remote access agent" What do you like about Splashtop Remote Access? Good quality agent, allows for fluid and secure remote access to endpoints. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy to Use, Responsive Support That Listens" What do you like about Splashtop Remote Access? Ease of use and support team takes feedback to create new features. ##### 2. Easy Setup Users value the **easy setup** of Splashtop Remote Access, making it a seamless choice for efficient remote access. [ See 35 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1572813&qs=pros-and-cons#reviews) See Related User Reviews GC Gabriela C. 4.5/5 "Effortless Setup, Impressive Functionality but Lacking File Drag & Drop" What do you like about Splashtop Remote Access? I like that Splashtop Remote Access allows us to see the last time a user has logged in and what user is currently logged in. This feature helps me kn ![Peter W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter W.") PW Peter W. 5.0/5 "Fast, Secure, and Cost-Effective Remote Access" What do you like about Splashtop Remote Access? I appreciate the speed and simplicity of Splashtop Remote Access. It does exactly what I need, even from my smartphone. If I need a file, I can simply ##### 3. Remote Access Users value the **convenient remote access** of Splashtop, enabling easy connection to their office from anywhere. [ See 25 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573091&qs=pros-and-cons#reviews) See Related User Reviews TL Tiago L. Small-Business (50 or fewer emp.) 5.0/5 "Great remote access agent" What do you like about Splashtop Remote Access? Good quality agent, allows for fluid and secure remote access to endpoints. GC Gabriela C. 4.5/5 "Effortless Setup, Impressive Functionality but Lacking File Drag & Drop" What do you like about Splashtop Remote Access? I like that Splashtop Remote Access allows us to see the last time a user has logged in and what user is currently logged in. This feature helps me kn ##### 4. Easy to Access Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity. [ See 19 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573238&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Works great!" What do you like about Splashtop Remote Access? The ability to limit or change access so easily, the connection is simple and strong, and the only time I have issues is if my own internet is spotty. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Splashtop has worked great so far!" What do you like about Splashtop Remote Access? The ease of access. It's very simple to explain how to access your remote PC to end users. ##### 5. Remote Support Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization. [ See 19 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573880&qs=pros-and-cons#reviews) See Related User Reviews NS Nicholas S. Small-Business (50 or fewer emp.) 4.5/5 "Intuitive UI, Secure Remote Access" What do you like about Splashtop Remote Access? I really appreciate how Splashtop Remote Access simplifies remote connectivity for my end users, allowing them to access their work computers using th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It's plug & play setup,robust security,reliability with 100% productivity with emrgency situations." What do you like about Splashtop Remote Access? I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict u ### 5 Cons or Disadvantages of Splashtop Remote Access ##### 1. Remote Access Issues Users face **remote access issues** due to tedious user management and dependency on stable internet connections, impacting performance. [ See 22 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573033&qs=pros-and-cons#reviews) See Related User Reviews GC Gabriela C. 4.5/5 "Effortless Setup, Impressive Functionality but Lacking File Drag & Drop" What do you dislike about Splashtop Remote Access? I don't like that the ability to restart or wake up a device never seems to work for me. I also wish the remote interface allowed for drag and drop fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Very Easy to Use for End Users and Support Technicians" What do you dislike about Splashtop Remote Access? There have been a few times not been able to connect to users laptops. But these issues seem to come and go and cannot seem to pinpoint on why can not ##### 2. Connection Issues Users experience **connection issues** with Splashtop, facing lag and dropped sessions due to unstable internet quality. [ See 13 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573019&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable, Secure, and Cost-Effective Remote Work Tool" What do you dislike about Splashtop Remote Access? Inconsistent connection stability (lags/drops), limited advanced features compared to enterprise-tier competitors, and a less modern user interface ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Very Easy to Use for End Users and Support Technicians" What do you dislike about Splashtop Remote Access? There have been a few times not been able to connect to users laptops. But these issues seem to come and go and cannot seem to pinpoint on why can not ##### 3. Feature Limitations Users face **feature limitations** with unattended access and compatibility issues, affecting their overall experience with Splashtop. [ See 8 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573098&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable, Secure, and Cost-Effective Remote Work Tool" What do you dislike about Splashtop Remote Access? Inconsistent connection stability (lags/drops), limited advanced features compared to enterprise-tier competitors, and a less modern user interface ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy to Use, Responsive Support That Listens" What do you dislike about Splashtop Remote Access? it is not as robust in managing large teams that need fine access to various groups ##### 4. Not User-Friendly Users find Splashtop Remote Access **not user-friendly** , citing confusing plans and intrusive update prompts disrupting their experience. [ See 7 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573434&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable, Secure, and Cost-Effective Remote Work Tool" What do you dislike about Splashtop Remote Access? Inconsistent connection stability (lags/drops), limited advanced features compared to enterprise-tier competitors, and a less modern user interface ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Powerful Functionality and Great Value with Endless Possibilities" What do you dislike about Splashtop Remote Access? The GUI is a bit complicated and can feel slightly confusing at first. ##### 5. Slow Performance Users experience **slow performance** with Splashtop, facing lag and disconnections during remote access sessions. [ See 7 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573688&qs=pros-and-cons#reviews) See Related User Reviews AP Adam P. Mid-Market (51-1000 emp.) 5.0/5 "Cost-Effective, Reliable Remote Access" What do you dislike about Splashtop Remote Access? My only complaint is that we have trouble with certain Intel graphic drivers. Artifacts of windows stay on the screen or the refresh is drastically de ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Working from Home" What do you dislike about Splashtop Remote Access? Sometimes it disconnects at random or slows down ![Micky R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Micky R.") MR Micky R. Owner Small-Business (50 or fewer emp.) 12/24/2025 "Exceptionally Reliable Software" 5/5 What do you like best about Splashtop Remote Access? This is a reliable product, and I really appreciate being able to have three screens open at once. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? I can't say it's perfect, but I really love this product. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? I work remotely all the time, including at night and even while on vacation. I often put in long hours, and it always works reliably for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ryan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan K.") RK Ryan K. Senior Engineer Small-Business (50 or fewer emp.) 6/16/2025 "Essential Remote Access Tool for MSPs" 4/5 What do you like best about Splashtop Remote Access? As an IT technician supporting multiple client environments, Splashtop has become an essential part of my toolkit. Whether I'm providing helpdesk support, accessing servers, or troubleshooting desktops, it delivers reliable, high-speed remote access every time. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? Adding users to specific machines is more tedious than it should be. The process isn’t very intuitive, especially when managing access across multiple clients. I'd love to see improvements in how user permissions are assigned at scale specifically a way to assign our team to all devices and user accounts to limited devices. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? Splashtop solves several common headaches that IT teams face in daily operations. Whether it's providing remote support to offsite employees, quickly accessing an on-prem server after hours, or assisting a user who's locked out of a system, Splashtop enables fast, secure access without the need for a VPN or complicated network setups. It reduces the need for on-site visits, speeds up issue resolution, and empowers technicians to work from virtually anywhere. It also eliminates downtime caused by travel or access restrictions, making it ideal for hybrid work environments and distributed teams. For MSPs, it streamlines multi-client support by centralizing remote access in one intuitive platform, improving both response time and service quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicholas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas S.") NS Nicholas S. IT Systems Administrator Mid-Market (51-1000 emp.) 6/16/2025 "Foodland Splashtop Corporate Experience" 5/5 What do you like best about Splashtop Remote Access? My favorite thing about this is the UI and how I'm able to manage splash top users and computers. I do like how they are separated in different areas and getting users to enroll is very self-explanatory as they can do it themselves. The ease of implementation is very easy. I haven't used the customer support as the product has been seamless. Users use this program daily and I recommend this product over RDP as it is safer. And like I said ease of integration is very good. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? One of the things I don't like about managing splash top is when you add uses to computers there isn't a way to filter the user you want to add, you have to search for the user and that's really hard especially when you have a lot of users enrolled in the platform. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? We were hacked at one point so having a ease of mind that end users are using a protected product to RDP puts my mind at ease Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Frank M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank M.") FM Frank M. Owner Small-Business (50 or fewer emp.) 8/5/2025 "Splashtop - Great Remote Access Software." 4/5 What do you like best about Splashtop Remote Access? This has significantly increased my earning potential while drastically reducing travel costs and time to resolution. The sessions are encrypted, so I have very little concern about security. I use a password that I generate to allow access, so even if someone gains access to my account, they would not be able to access any systems remotely. It is well-suited for attended and unattended support of computers. I have had very little need for support but when I do they are very responsive Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? Support of iOS devices is limited to the SOS product, which is a limitation I'd like to see removed. I think iOS access should be rolled into the base product. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? I can resolve most issues remotely. Greatly reduces the cost of support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EA Eli A. Network Administrator Mid-Market (51-1000 emp.) 3/12/2026 "Simple Install, use splash top!" 3/5 What do you like best about Splashtop Remote Access? It was a simple install via Ninja One. Made it easy, with one click, to get on any machine. Worked very well and did not have any issues. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? At times, there was significant lag when working with customers. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? It is faster, depending on the issue, to use Splashtop rather than going to the user. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Warehousing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Warehousing") AW Verified User in Warehousing Small-Business (50 or fewer emp.) 8/29/2025 "Rock solid reliability on remote access with a little more work needed on the AV feature." 4.5/5 What do you like best about Splashtop Remote Access? We’ve been using Splashtop Remote Access for three years, and it has consistently delivered reliable access for our employees working from home or on mobile devices. Connections are always fast and stable, and the interface is very intuitive. The streamer is simple to deploy on computers, and whenever I’ve had questions, the live chat support has been excellent in providing quick answers. We use it daily in our work environment, and the pricing is very reasonable. I highly recommend this product Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? Splashtop’s remote access works very well, but the built-in antivirus feature still feels limited compared to other solutions. One improvement I’d like to see is making the antivirus dashboard accessible from mobile devices, so administrators can easily monitor and manage threats on the go. Additionally, the threat notifications can sometimes be vague or difficult to interpret, and the level of support around these alerts could be stronger. Overall, the remote access experience is excellent, but the antivirus functionality has room for improvement. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? IT support remotely and providing employees access from the road. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Blake M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blake M.") BM Blake M. E commerce Manager Small-Business (50 or fewer emp.) 6/26/2025 "Simple to implement, simple to use." 4.5/5 What do you like best about Splashtop Remote Access? Splashtop is a quick and easy solution to accessing office workstations while out of the office. Getting it up and running is super simple, it allows access to multiple workstations across multiple users, and is accessible across multiple devices. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? Splashtop is ultimately streamer - so you are going to get the downsides of "streaming" your workstation to an external device no matter how good it is. There is a slight delay/lag, and if you have a different number of monitors at work and on your remote device, switching between the different screens can be a pain. But for anything less than having a standalone workstation at your house, this is a pretty great solution. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? It allows multiple employees to access their office workstations while away from the office. It's very beneficial for the sales team when they are on the road. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TJ Tobias J. CISO Information Technology and Services Mid-Market (51-1000 emp.) 2/6/2026 "Fast, Reliable, and User-Friendly Remote Access" 4/5 What do you like best about Splashtop Remote Access? I like how quick it is to launch Splashtop Remote Access and how good the control is when I use it. I especially like the file sharing, that's a really strong feature. It was super easy to set up Splashtop Remote Access. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? I would like even better picture quality when I remote control. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? Splashtop Remote Access helps me gain fast and easy control of all the workstations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan M.") DM Dan M. President Small-Business (50 or fewer emp.) 12/19/2025 "Reliable Remote Access That's Easy to Use" 5/5 What do you like best about Splashtop Remote Access? I like that Splashtop Remote Access mirrors my agency management system, making it feel like I'm in the office with no real change. It's also easy to use, which is a big plus for me. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? I occasionally can't sign in to Splashtop Remote Access, but other than that, everything's fine. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? Splashtop Remote Access solves the issue of working from home by allowing me to access my agency management system remotely. It's easy to use and mirrors my system, making remote work feel just like being in the office. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MC melissa C. Executive Assistant/ Office Manager Small-Business (50 or fewer emp.) 9/2/2025 "Works well, but online chat support is lacking" 3.5/5 What do you like best about Splashtop Remote Access? It works well, and is easy to set up and use. Love the accessibility and responsiveness of staff and support when I submit a ticket. Very clear and concise answers, quick responses, and helpful. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? Online chat has been extremely frustrating. Staff can't answer a simple question and simply keep restating what I already know. We kept going in circles and I actually thought I was talking to a bot. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? It allows me to connect with my work computer from my home laptop, which allows me to handle any issues or troubleshoot work issues from virtually anywhere. Review collected by and hosted on G2.com. 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