Splashtop Remote Access Pros and Cons

Splashtop Remote Access Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Splashtop Remote Access, enjoying its streamlined setup and seamless functionality. (69 mentions)

Users value the easy setup of Splashtop Remote Access, finding it user-friendly and efficient for quick implementation. (37 mentions)

Users appreciate the remote access functionality of Splashtop, facilitating seamless teamwork and support across devices. (36 mentions)

Users commend the easy access to their office computers, enabling quick assistance and seamless client support. (28 mentions)

Users appreciate the easy access to all computers, ensuring quick and reliable remote connections for work support. (28 mentions)

Users find Splashtop Remote Access to be highly reliable, providing consistent performance without issues compared to competitors. (24 mentions)

Users experience significant remote access issues with Splashtop, including lag, conflicts, and problems with printing remnants. (17 mentions)

Users experience connection issues requiring good WiFi, with inconsistent insert and clipboard behavior during sessions. (12 mentions)

Users note feature limitations, mentioning restricted logins and a need for better antivirus capabilities. (8 mentions)

Users experience slow performance with Splashtop, particularly on slower internet connections, impacting efficiency occasionally. (8 mentions)

Users face limited compatibility issues with other tools and device support, affecting overall functionality and ease of use. (6 mentions)

Users experience significant access issues with Splashtop, struggling to connect from multiple devices simultaneously. (4 mentions)

Users experience slow loading times that hinder productivity and lead to frustrating lag during remote sessions. (4 mentions)

Top Pros or Advantages of Splashtop Remote Access

1. Ease of Use

Users love the ease of use of Splashtop Remote Access, enjoying its streamlined setup and seamless functionality.

See 69 mentions

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Shihan S.

Small-Business (50 or fewer emp.)

4.5/5

"Fast, Secure, and Reliable Remote Access with Splashtop"

What do you like about Splashtop Remote Access?

What I like best about Splashtop Remote Access is how it combines high-performance remote connections with broad device/platform support. It’s built s

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great features and support"

What do you like about Splashtop Remote Access?

I use Splashtop on an almost daily basis to remote into both Windows and Mac systems. The Splashtop streamer is very efficient, allowing high-quality

2. Easy Setup

Users value the easy setup of Splashtop Remote Access, finding it user-friendly and efficient for quick implementation.

See 37 mentions

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Verified User

Enterprise (> 1000 emp.)

3.5/5

"It is a good product"

What do you like about Splashtop Remote Access?

I use this product daily to log into systems and it is very user friendly. It is easy to download on to a new device and to set up. It is very simplis

Pauletta W.

Small-Business (50 or fewer emp.)

4.5/5

"It's plug & play setup,robust security,reliability with 100% productivity with emrgency situations."

What do you like about Splashtop Remote Access?

I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict u

3. Remote Access

Users appreciate the remote access functionality of Splashtop, facilitating seamless teamwork and support across devices.

See 36 mentions

See Related User Reviews

Shelly C.

Small-Business (50 or fewer emp.)

5.0/5

"Happy Customer so far!"

What do you like about Splashtop Remote Access?

Our company switched from Log Me In to Splashtop and so far we are very pleased. It feels just like I'm in front of my work computer when I am workin

David M.

Mid-Market (51-1000 emp.)

4.5/5

"Perfect for K-12 schools!"

What do you like about Splashtop Remote Access?

Small footprint takes up very little of the student laptop resources. Students can not uninstall or kill the client. It is great for when you need

4. Easy Access

Users commend the easy access to their office computers, enabling quick assistance and seamless client support.

See 28 mentions

See Related User Reviews

Amy B.

Small-Business (50 or fewer emp.)

5.0/5

"A real game changer"

What do you like about Splashtop Remote Access?

Splashtop makes it easy for me to assist my clients in real time. I work with several people who struggle with technology; Splashtop allows me to log

Abbe C.

Small-Business (50 or fewer emp.)

5.0/5

"Splashtop is very easy for you to use and for my clients."

What do you like about Splashtop Remote Access?

The pricing is wonderful and the ease of use is great. Within a few minutes my clients run the link and I gain access to their computer so I can train

5. Easy to Access

Users appreciate the easy access to all computers, ensuring quick and reliable remote connections for work support.

See 28 mentions

See Related User Reviews

Kenneth R.

Small-Business (50 or fewer emp.)

5.0/5

"Splashtop, great solution to a remote access world."

What do you like about Splashtop Remote Access?

Anytime I need to have remote access, always there to use, connections are solid, and a great option if you're needing a remote access program with a

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Works well for the most part"

What do you like about Splashtop Remote Access?

Splashtop is easy to install and use. I only use it to access programs on multiple computers (think remoting in for work) so I know nothing about the

6. Reliability

Users find Splashtop Remote Access to be highly reliable, providing consistent performance without issues compared to competitors.

See 24 mentions

See Related User Reviews

Shelly C.

Small-Business (50 or fewer emp.)

5.0/5

"Happy Customer so far!"

What do you like about Splashtop Remote Access?

Our company switched from Log Me In to Splashtop and so far we are very pleased. It feels just like I'm in front of my work computer when I am workin

Pauletta W.

Small-Business (50 or fewer emp.)

4.5/5

"It's plug & play setup,robust security,reliability with 100% productivity with emrgency situations."

What do you like about Splashtop Remote Access?

I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict u

Top Cons or Disadvantages of Splashtop Remote Access

1. Remote Access Issues

Users experience significant remote access issues with Splashtop, including lag, conflicts, and problems with printing remnants.

See 17 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Strong and reliable remote access tool"

What do you dislike about Splashtop Remote Access?

It can conflict with other remote access tools being used by other vendors on client machines, and it does not contain a list of Most Recently Used co

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Game changer for our WFH creative userbase and IT remote support"

What do you dislike about Splashtop Remote Access?

Screen blanking can hinder desk-side IT support, our onsite IT staff ends up remoting in through Splashtop rather than working on the local computer.

2. Connection Issues

Users experience connection issues requiring good WiFi, with inconsistent insert and clipboard behavior during sessions.

See 12 mentions

See Related User Reviews

Dana B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Splashtop Remote Access?

Wifi needs to be good and well connected.

Nicholas D.

Small-Business (50 or fewer emp.)

4.0/5

"It is great"

What do you dislike about Splashtop Remote Access?

Sometimes like in server 2025 the service causes issues but changing to delayed start resolves.

3. Feature Limitations

Users note feature limitations, mentioning restricted logins and a need for better antivirus capabilities.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Splashtop is Perfect"

What do you dislike about Splashtop Remote Access?

There is not much I dont like about it other than only 2 people being logged in at one time.

Ed S.

Small-Business (50 or fewer emp.)

5.0/5

"Great Product Great Price"

What do you dislike about Splashtop Remote Access?

It could use more features. That is about it.

4. Slow Performance

Users experience slow performance with Splashtop, particularly on slower internet connections, impacting efficiency occasionally.

See 8 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"It is a good product"

What do you dislike about Splashtop Remote Access?

Splashtop can at times be a little slow, only 2 users can be in the system at a time and only one working on the system, and occassionally some featur

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best value remote software around."

What do you dislike about Splashtop Remote Access?

The only issue with splash top is that on slow internet connections it's not as fast as other options but those other options cost way more.

5. Limited Compatibility

Users face limited compatibility issues with other tools and device support, affecting overall functionality and ease of use.

See 6 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"It is a good product"

What do you dislike about Splashtop Remote Access?

Splashtop can at times be a little slow, only 2 users can be in the system at a time and only one working on the system, and occassionally some featur

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Strong and reliable remote access tool"

What do you dislike about Splashtop Remote Access?

It can conflict with other remote access tools being used by other vendors on client machines, and it does not contain a list of Most Recently Used co

6. Access Issues

Users experience significant access issues with Splashtop, struggling to connect from multiple devices simultaneously.

See 4 mentions

See Related User Reviews

Stu B.

Small-Business (50 or fewer emp.)

4.5/5

"Splashtop works well for us"

What do you dislike about Splashtop Remote Access?

It is easier to type on you local desktop and cut and paste copy to the remote. It is hard to see your mouse curser. We did not get a notification t

Lorine G.

Small-Business (50 or fewer emp.)

5.0/5

"Great Remote Access"

What do you dislike about Splashtop Remote Access?

Need to authenticate user too many times

7. Slow Loading

Users experience slow loading times that hinder productivity and lead to frustrating lag during remote sessions.

See 4 mentions

See Related User Reviews

Azhar k.

Small-Business (50 or fewer emp.)

4.5/5

"easy to use"

What do you dislike about Splashtop Remote Access?

always we have to download agent and internet speed matters

Jeff B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy"

What do you dislike about Splashtop Remote Access?

Lots of updates which slow down the process sometimes

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Matt W.

Mid-Market (51-1000 emp.)

7/7/2025

"Great lightweight remote control tool"

4.5/5

What do you like best about Splashtop Remote Access?

Dedicated application for both desktop and mobile devices. It provides much information like who is logged on, last active timestamp, IP address, etc. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

Every once in a while there are connectivity challenges. But I use multiple remote control applications and that seems to be the case with every single one. Review collected by and hosted on G2.com.

Stephen B.

Product Support Specialist

Small-Business (50 or fewer emp.)

7/8/2025

"This is a review"

3.5/5

What do you like best about Splashtop Remote Access?

It is generally responsive and does what you expect a remote access product to without weird video scaling issues and device control problems Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

The software has occasional crashes, and sometimes does not properly sync the clipboard Review collected by and hosted on G2.com.

Andrew D.

Associate Manager, IT

Mid-Market (51-1000 emp.)

4/10/2025

"Great Remote Tool"

5/5

What do you like best about Splashtop Remote Access?

It is very easy to send instructions for the end user to join a remote session to complete any assistance needed Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

One downside to have the hands free client installed on a remote machine is that it prompts you to login. Sometimes I would like to just start the session and be under the current user. Review collected by and hosted on G2.com.

What problems is Splashtop Remote Access solving and how is that benefiting you?

We have a lot of remote workers and the ability to join when a user is having issues with anything on their machine saves me time. Prior, there would be back and forth or end users trying to describe the issue. Being able to see it allows me to solve the issue more efficiently. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

4/4/2025

"Works well for the most part"

3.5/5

What do you like best about Splashtop Remote Access?

Splashtop is easy to install and use. I only use it to access programs on multiple computers (think remoting in for work) so I know nothing about the additional features it has.

I love that I can transfer files between computers and easily print to my printer. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

I don't like that after I print, it doesn't reset so my clients print to nowhere the next time they use their computer. The program should never leave remnants behind like this on others' computers.

It super slows down the computer that I remote into. So to run a QuickBooks report that should take a few minutes, it can take a half hour. I click on wrong things because it can lag so bad. When I remote into my own personal computer, it actually locks up due to the lag. Review collected by and hosted on G2.com.

What problems is Splashtop Remote Access solving and how is that benefiting you?

So we don't have to buy the new and way overpriced QuickBooks, which would add to our clients' bills. Saves us both money. $3,000 yearly just so I can review their work and do their payroll reports is ridiculous. Plus, every now and then I do tech support with clients. This way I am able to see what is happening instead of the client just explaining it to me. Review collected by and hosted on G2.com.

Michael M.

Senior Manager of System Administration

Enterprise (> 1000 emp.)

4/3/2025

"Splashtop checks almost all of the boxes"

4.5/5

What do you like best about Splashtop Remote Access?

Splashtop works from your phone, computer, or tablet. And you can remote into a phone, computer, or tablet. With the endpoint add-on, it's almost as robust as Kaseya. They're adding more and more features all the time and has the potential to be THE go-to remote control endpoint management software. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

Two things about Splashtop I wish would change -

1) Remoting in without notification. There are times IT is tasked with monitoring an employee. Splashtop does not offer an option to connect without notifying the endpoint.

2) I'd like to be able to add techs to multiple computer groups. Right now I can only assign one tech to a group. So all techs are assigned to one group and all endpoints are in that group. Review collected by and hosted on G2.com.

What problems is Splashtop Remote Access solving and how is that benefiting you?

We have traveling users, and Splashtop allows us to help our users wherever we all are. The ability to remote in using the website is killer since I can't always have my laptop on me.

The one-to-many endpoint feature is valuable, as is the software patching. The new Splashtop brings the possibility of losing a few software packages in favor of this one. Review collected by and hosted on G2.com.

Jason L.

Systems Manager

Mid-Market (51-1000 emp.)

7/14/2025

"Who needs citrix? splashtop is perfect for business."

5/5

What do you like best about Splashtop Remote Access?

Easy to deploy, secure, users like it, no servers to maintain, set and forget. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

requires a desktop in the office or virtual machine, so this product may not be ideal for all business setups. Review collected by and hosted on G2.com.

Andrew A.

Owner and engineer

Small-Business (50 or fewer emp.)

8/6/2025

"Splashtop the best option for remote software"

5/5

What do you like best about Splashtop Remote Access?

Easy of use, from installation to logging into my clients computers to give support, fast and full of great features. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

None that I can really think of, the software work for my needs. Review collected by and hosted on G2.com.

Felix B.

Technical Director

Mid-Market (51-1000 emp.)

8/5/2025

"Versatility and no lag"

5/5

What do you like best about Splashtop Remote Access?

It’s versatility and the deployment packages. Interface is simple and neat Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

The fact that the business licence needs me to add the computer to my company, it would be nice to be able to connect exceptionally to computers outside my org Review collected by and hosted on G2.com.

Jason E.

Partner/Founder of an MSP

Small-Business (50 or fewer emp.)

7/1/2025

"Been using Splashtop for over 10 years! No complaints!"

5/5

What do you like best about Splashtop Remote Access?

It’s easy to configure, it’s consistent and reliable. They’ve worked out most all of the bugs. Our clients like Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

No complaints. Splashtop has been a great tool for servicing our 300+ endpoints that our MSP manages. Review collected by and hosted on G2.com.

James S.

Information Field Tech

Enterprise (> 1000 emp.)

6/16/2025

"Easy To Use"

5/5

What do you like best about Splashtop Remote Access?

Being able to assist employees remotely! Being able to access their PC's anywhere in the world is an awesome tool. Saves time by not having to drive to the site. It's easy to use for all of our employees as well. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

I don't like that android or iPad isn't included at our pricing plan. Review collected by and hosted on G2.com.