Splashtop Remote Access Reviews & Product Details

We’ve been using Splashtop Remote Access for three years, and it has consistently delivered reliable access for our employees working from home or on mobile devices. Connections are always fast and stable, and the interface is very intuitive. The streamer is simple to deploy on computers, and whenever I’ve had questions, the live chat support has been excellent in providing quick answers. We use it daily in our work environment, and the pricing is very reasonable. I highly recommend this product Review collected by and hosted on G2.com.

Splashtop’s remote access works very well, but the built-in antivirus feature still feels limited compared to other solutions. One improvement I’d like to see is making the antivirus dashboard accessible from mobile devices, so administrators can easily monitor and manage threats on the go. Additionally, the threat notifications can sometimes be vague or difficult to interpret, and the level of support around these alerts could be stronger. Overall, the remote access experience is excellent, but the antivirus functionality has room for improvement. Review collected by and hosted on G2.com.

I like how quick it is to launch Splashtop Remote Access and how good the control is when I use it. I especially like the file sharing, that's a really strong feature. It was super easy to set up Splashtop Remote Access. Review collected by and hosted on G2.com.

I would like even better picture quality when I remote control. Review collected by and hosted on G2.com.

I like that Splashtop Remote Access mirrors my agency management system, making it feel like I'm in the office with no real change. It's also easy to use, which is a big plus for me. Review collected by and hosted on G2.com.

I occasionally can't sign in to Splashtop Remote Access, but other than that, everything's fine. Review collected by and hosted on G2.com.

It works well, and is easy to set up and use. Love the accessibility and responsiveness of staff and support when I submit a ticket. Very clear and concise answers, quick responses, and helpful. Review collected by and hosted on G2.com.

Online chat has been extremely frustrating. Staff can't answer a simple question and simply keep restating what I already know. We kept going in circles and I actually thought I was talking to a bot. Review collected by and hosted on G2.com.

Fast, reliable. I rarely have any issues with it and it's easy to assign user accounts to groups/machines I want them to access. Review collected by and hosted on G2.com.

The fact that more and more MSP's and third-party services companies are using your software! It becomes a situation where I lose unattended access to a client's workstation because they have to install someone else's version of Splashtop on the machine. This has become an all too common problem. I need to be able to allow 3rd parties access to machines just as I do with the users under my own control, or I'm stuck with attended SOS access on a machine only. I know there's an enterprise version and those users can configure their setup to not interfere with my access, but the folks using that version, or who know how to set that up are few and far between. There are also recent graphics artifacts and certain mouse glitches, almost like scaling issues, which seem to only occur on Windows 11 boxes since its come on the scene that has bust my nuts. Review collected by and hosted on G2.com.

Very simple to use on a daily basis, this tool allows me to quickly troubleshoot my users. Review collected by and hosted on G2.com.

I have no negative points to give. Review collected by and hosted on G2.com.

Splashtop is known for delivering low-latency and high-frame-rate remote sessions. It supports 4K streaming at 60fps and minimal lag, even for graphics-heavy applications. This makes it suitable not only for standard remote support but also for creative professionals working with CAD, video editing, or design software. Review collected by and hosted on G2.com.

Splashtop's feature set is more robust on Windows-to-Windows or Windows-to-Mac connections. Mac-to-Mac users sometimes report:

Limited file transfer options

Occasional compatibility or performance hiccups

Fewer administrative controls compared to Windows setups Review collected by and hosted on G2.com.

I like that Splashtop Remote Access is a quick, lightweight remote manager. Review collected by and hosted on G2.com.

there is nothing that I dislike about splashtop Review collected by and hosted on G2.com.

What I appreciate most about Splashtop is its reliability and ease of use—it allows us to deliver fast, secure remote support to our customers with minimal downtime, enhancing both efficiency and client satisfaction. Due to the easy way we can implement the software it allows us to resolve issues efficiently and maintain high service standards. Review collected by and hosted on G2.com.

Licensing its costly when you look into more advanced features that we could really use. Review collected by and hosted on G2.com.

Its, reliable, secure, and cost-effective nature, combined with features like file transfer, chat, and multi- monitor support, makes it a top choice for remote work. Review collected by and hosted on G2.com.

Inconsistent connection stability (lags/drops), limited advanced features compared to enterprise-tier competitors, and a less modern user interface Review collected by and hosted on G2.com.