Splashtop Remote Access Reviews & Product Details

I like how easy it is to use and how you can set it to display multiple screens or if only using 1 screen the ability to switch between screens. Review collected by and hosted on G2.com.

One down side I encounter is initial launch of the application sometimes does not connect right away. I would need to relaunch a couple of times for it to connect. Review collected by and hosted on G2.com.

The confidence I have to remotely log in to the computer of people having difficulty knowing that it will be nearly like being in front of it and being able to resolve issues quickly and keep our medical offices working smoothly. We have 7 offices and so there is a need every day to log into the remote computers and I never have any doubts about being able to get in and do my job. Review collected by and hosted on G2.com.

Not being able to reliably wake up our computers despite having them configured to be able to be awoken from power off or sleep and having at least one other Splashtop equipped computer on the local network. Sometimes it works, but most of the time it does not. Review collected by and hosted on G2.com.

First I can set the time that it takes to disconnect. Therefore if I'm on the phone with a client, it doesn't disconnect and make me log back in. Therefore it's like I'm always at work even though I work remotely. I can just open that window and its ready for me. Review collected by and hosted on G2.com.

It was hard to find someone to work on an older work system that is MAC based. However, once we found the right combo, I'm able to use my MAC at work from my PC at home. Review collected by and hosted on G2.com.

As a software support team, connections are quick and painless using Splashtop. Unattended access is quick and easy enough for end users who have little to no experience using computers. When connected the software is simple yet robust enough to perform any needed functions. It has become a lifeline for our company and used constantly. We've rarely had to use Splashtop support (which is saying something) but when we have, issues have been handled quickly. Review collected by and hosted on G2.com.

The access and functionality is great however newer limitations on accounts for unattended access is difficult for those with legacy accounts. Review collected by and hosted on G2.com.

It is very easy to use for both the end user and the technicians providing the support and very easy to get to know Review collected by and hosted on G2.com.

There have been a few times not been able to connect to users laptops. But these issues seem to come and go and cannot seem to pinpoint on why can not connect on these occasions Review collected by and hosted on G2.com.

This is a reliable product, and I really appreciate being able to have three screens open at once. Review collected by and hosted on G2.com.

I can't say it's perfect, but I really love this product. Review collected by and hosted on G2.com.

As an IT technician supporting multiple client environments, Splashtop has become an essential part of my toolkit. Whether I'm providing helpdesk support, accessing servers, or troubleshooting desktops, it delivers reliable, high-speed remote access every time. Review collected by and hosted on G2.com.

Adding users to specific machines is more tedious than it should be. The process isn’t very intuitive, especially when managing access across multiple clients. I'd love to see improvements in how user permissions are assigned at scale specifically a way to assign our team to all devices and user accounts to limited devices. Review collected by and hosted on G2.com.

My favorite thing about this is the UI and how I'm able to manage splash top users and computers. I do like how they are separated in different areas and getting users to enroll is very self-explanatory as they can do it themselves. The ease of implementation is very easy. I haven't used the customer support as the product has been seamless. Users use this program daily and I recommend this product over RDP as it is safer. And like I said ease of integration is very good. Review collected by and hosted on G2.com.

One of the things I don't like about managing splash top is when you add uses to computers there isn't a way to filter the user you want to add, you have to search for the user and that's really hard especially when you have a lot of users enrolled in the platform. Review collected by and hosted on G2.com.

This has significantly increased my earning potential while drastically reducing travel costs and time to resolution.

The sessions are encrypted, so I have very little concern about security. I use a password that I generate to allow access, so even if someone gains access to my account, they would not be able to access any systems remotely.

It is well-suited for attended and unattended support of computers.

I have had very little need for support but when I do they are very responsive Review collected by and hosted on G2.com.

Support of iOS devices is limited to the SOS product, which is a limitation I'd like to see removed. I think iOS access should be rolled into the base product. Review collected by and hosted on G2.com.

It was a simple install via Ninja One. Made it easy, with one click, to get on any machine. Worked very well and did not have any issues. Review collected by and hosted on G2.com.

At times, there was significant lag when working with customers. Review collected by and hosted on G2.com.