Splashtop Remote Access Reviews & Product Details

I really love Splashtop Remote Access because it greatly facilitates my tasks as a technical manager and IT specialist. It simplifies my life and makes managing computers much more seamless. Thanks to Splashtop, I can solve complex problems with a simple click, even when I'm not physically present at the office, which is a major asset in my work at the radio station where everything is automated. This software allows me to access and modify the program easily, even during a last-minute program change, without needing to be on-site. I have been using Splashtop Remote Access for over two years and I really appreciate its services. Its ease of installation is also a strong point, as all I need to do is download the software, install it, and then I can easily access all the machines. Based on my experience with other software, I have found that Splashtop Remote Access is better, especially in terms of structuring, computer access, and technical support, which further simplifies my tasks. Review collected by and hosted on G2.com.

What I find frustrating with Splashtop Remote Access is its reliance on a high-quality Internet connection. When I am in areas with a weak connection, like 3G instead of 4G, it becomes very difficult to access remote computers. This constraint requires a lot of patience to work efficiently remotely. Review collected by and hosted on G2.com.

I like how easy it is to connect to remote computers instantly with smooth performance and minimal lag. The interface is simple, and setup takes just a few minutes. It’s also great that it supports multiple users and devices with good security features. Review collected by and hosted on G2.com.

Sometimes the session can drop if the internet connection is unstable, and the mobile app interface could be a bit more user-friendly. Apart from that, it works very reliably for daily use. Review collected by and hosted on G2.com.

Good quality agent, allows for fluid and secure remote access to endpoints. Review collected by and hosted on G2.com.

Complicated to use in environments with HTTPS proxies. Review collected by and hosted on G2.com.

High level of security. Simple functionality. The new vulnerability scan is impressive. Am not aware of any competitor product which rivals Splashtop in function, pricing, and security. Review collected by and hosted on G2.com.

Wish they would provide security updates on a more frequent basis. Specifically, it would be helpful to read what types of security updates are being issued, as security is the #1 priority for me when it comes to remote access solutions. Review collected by and hosted on G2.com.

What I like best about Splashtop Remote Access is how it combines high-performance remote connections with broad device/platform support. It’s built so that you can access Windows & Mac Review collected by and hosted on G2.com.

While Splashtop delivers strong remote-access performance, it is heavily dependent on a stable, high-quality internet connection—users report issues like lag or dropped sessions when bandwidth or network conditions degrade. Review collected by and hosted on G2.com.

Easy-to-implement tool, logs, user management, security, customer support, and integration with other solutions. Review collected by and hosted on G2.com.

I did not find any negative item about Splashtop Remote. Review collected by and hosted on G2.com.

Splashtop is an easy-to-use remote desktop solution, offering a reliable connection and reasonable pricing. I used it for several months and never encountered any technical problems. Since I no longer work remotely, I stopped using the software and forgot to cancel my subscription. When it was automatically renewed, I reached out to the support team, who quickly provided a refund. Their efficiency was impressive, especially considering how rare that level of service can be these days. Review collected by and hosted on G2.com.

Since I had subscribed to their lowest tier, the image quality was sometimes less than ideal, which was noticeable in my work that required some color adjustment. However, it was generally adequate for my needs. I would have appreciated a reminder a few days before the new billing cycle, although I found their support team to be very efficient whenever I reached out. Review collected by and hosted on G2.com.

I appreciate that the entire configuration can be centrally managed, allowing fine-grained policy adjustments. Even in environments with limited bandwidth, remote support remains stable and smooth, without noticeable performance degradation. Compared to other solutions, Splashtop offers a more affordable option for both deployment and ongoing operations. Review collected by and hosted on G2.com.

The timing of application updates can be inconvenient — update notifications often appear just as I attempt to initiate a remote session, interrupting my workflow. Also, I’ve heard that services like Remote Access and SOS are managed under separate contracts or tenants, which makes administration more complex. It would be ideal if all Splashtop products could be managed under a unified platform. Review collected by and hosted on G2.com.

It offers an option for very high FPS, a customised landing page for the SOS support client, and integration with Active Directory. Review collected by and hosted on G2.com.

At the moment, there’s a lack of customised host groups for technicians (e.g., VIP, Favorites, slow clients, etc.), which makes it harder to organise and prioritise hosts the way we need. Review collected by and hosted on G2.com.

It's easy to set up fast to connect and worth the price, I use the business version as a personal user who only needed it for the machine number increase but I liked being able to transfer files between them too now and all the other features that came with the upgrade Review collected by and hosted on G2.com.

I wish the personal version of splashtop had an option to pay more for more machines Review collected by and hosted on G2.com.