Sobot Omnichannel Suite Reviews & Product Details

What we like best about Sobot Omnichannel Suite is its ability to centralize all of our customer interactions across multiple platforms into one easy to manage dashboard. As a software development company, we often deal with clients who prefer different channels — from live chat on our website to messaging apps like WhatsApp and WeChat. Sobot makes it simple to stay connected and consistent, no matter where the conversation starts. Review collected by and hosted on G2.com.

There is always room for improvement , but overall the platform works well for our needs and their service satisfied us Review collected by and hosted on G2.com.

Sobot's integration capabilities and intelligent automation tools have significantly improved our customer support workflow. The chatbot's natural language processing is surprisingly accurate, allowing us to handle agents. i also appreciate how customizable the platform is from conversation flows to backend integrations with our CRM and ticketing systems. Review collected by and hosted on G2.com.

We would like to see more flexibility in multilingual support, particularly for less common regional languages, we would like to see more flexibility in multilingual support. Review collected by and hosted on G2.com.

I love how intuitive and brand-friendly Sobot’s live chat system is. It allowed us to create a smooth, helpful experience for Cocokind customers who often have thoughtful, ingredient-focused questions. The chatbot setup was easy to customize, and it genuinely feels like it speaks in our tone—warm, clear, and supportive. Review collected by and hosted on G2.com.

The main drawback we've experienced is that Sobot sometimes needs extra training to handle brand-specific or ingredient-focused questions especially in a space like skincare where customers often ask detailed, personalized things. Review collected by and hosted on G2.com.

As CEO of console connect, Sobot's Live Chat has become an essential part of our customer engagement strategy at console connect. The system is responsive, well designed, and easy for our support team to use. We particularly appreciate the ability to track conversation history and route chats to the right team quickly. it helps us maintain consistent service across global time zones. Review collected by and hosted on G2.com.

So far with sobot omnichannel suit, we had no issue and all their support was so much helpful beyond what we expected. Review collected by and hosted on G2.com.

What I love best about Sobot is that they don't just throw software at you and walk away. Their support team really cares. When we had a drop-off in bots conversations, they reached out before we even noticed and helped us adjust the conversation flow. It was a small fix, but it had a big impact. Review collected by and hosted on G2.com.

One challenge I can say I encountered was integrating it with one of our older systems. It wasn't a quick set-up but they helped us find solution to it. Review collected by and hosted on G2.com.

The routing system is brilliant customers with urgent problems get priority automatically. Sobot also unifies all of our channels(chat. email, phone, and social), so urgent can see the full conversation history before responding. That context saves a lot of time . Review collected by and hosted on G2.com.

Rolling it out at scale required a lot of internal training. For a company our size, it took longer than expected to get everyone comfortable. Review collected by and hosted on G2.com.

The collaborative tools team members can tag, assign, or jump into chats, so nothing falls through the cracks. The performance analytics are a bonus too they help us identify where we’re excelling and where to refine our process. It’s helped us reduce phone follow-ups and dramatically improve response times across the board. Review collected by and hosted on G2.com.

While the agent dashboard technically works on mobile, the experience feels a bit cramped. A more responsive mobile interface would make it easier for our team to stay connected and manage conversations when away from their desks. Review collected by and hosted on G2.com.

Sobot has simplified how our teams manage customer communication across multiple channels. It ensures our service representatives have complete context for every interaction, helping us deliver faster, more consistent support while maintaining the empathy Aflac is known for. Review collected by and hosted on G2.com.

Customization for large enterprise workflows takes some setup time, but the flexibility pays off once everything is configured. Review collected by and hosted on G2.com.

I love how customisable it is, we can set up task flows for seasonal sales, inventory checks, and even vendor follow-ups. It's easy to train new staff on it and it's saved us so much time in daily coordination. Review collected by and hosted on G2.com.

The mobile app could load a bit faster when checking tasks on the go, but it hasn't stopped us from using it every day. Review collected by and hosted on G2.com.

The platform is intuitive, the call quality is crystal-clear, and everything from call routing to voicemail handling is customizable without the usual tech headaches. I also deeply appreciate how easy it was to integrate with our existing tools like Salesforce and Slack—it felt like plug-and-play. And honestly, the support team deserves a shoutout—they’ve been incredibly responsive and proactive at every step. Review collected by and hosted on G2.com.

While Sobot Omnichannel Suite covers most of our needs exceptionally well, one area for improvement would be the lack of real-time sentiment analysis during live calls. Review collected by and hosted on G2.com.