Top 10 Sobot Alternatives & Competitors

Top 10 Alternatives to Sobot Omnichannel Suite Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,647)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Sobot Omnichannel Suite, Zendesk for Customer Service is:
Slower to reach roi
Categories in common with Sobot:
Help Desk
AI Customer Support Agents
Proactive Notification
Conversational Support
Digital Customer Service Platforms

Salesforce Service Cloud
By Salesforce
4.4/5
(7,163)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Sobot Omnichannel Suite, Salesforce Service Cloud is:
Slower to reach roi
Categories in common with Sobot:
Help Desk
Customer Communications Management
Contact Center
Conversational Support
Digital Customer Service Platforms

Zoho Desk
By Zoho
4.4/5
(7,062)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Sobot Omnichannel Suite, Zoho Desk is:
Slower to reach roi
Categories in common with Sobot:
Help Desk
Customer Communications Management
Digital Customer Service Platforms
Social Customer Service
Live Chat
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Gladly
By Gladly
4.7/5
(1,080)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Sobot Omnichannel Suite, Gladly is:
Slower to reach roi
Categories in common with Sobot:
Help Desk
Contact Center
AI Customer Support Agents
Conversational Support
Digital Customer Service Platforms

Tidio
By Tidio
4.7/5
(1,848)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Sobot Omnichannel Suite, Tidio is:
Slower to reach roi
Categories in common with Sobot:
Help Desk
Customer Communications Management
AI Customer Support Agents
Conversational Support
Digital Customer Service Platforms

Podium
By Podium
4.6/5
(2,031)
Product Description
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
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Reviewers say compared to Sobot Omnichannel Suite, Podium is:
Slower to reach roi
Categories in common with Sobot:
Customer Communications Management
Conversational Support
AI Chatbots
Conversational Marketing
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,599)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Sobot Omnichannel Suite, Freshdesk is:
Slower to reach roi
Categories in common with Sobot:
Help Desk
Customer Communications Management
AI Customer Support Agents
Conversational Support
Digital Customer Service Platforms

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(566)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Sobot Omnichannel Suite, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
Categories in common with Sobot:
AI Voice Assistants
Help Desk
Customer Communications Management
Contact Center
AI Customer Support Agents

Plivo
By Plivo
4.5/5
(747)
Product Description
Global SMS & Voice calls for businesses of all sizes
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Reviewers say compared to Sobot Omnichannel Suite, Plivo is:
Slower to reach roi
Categories in common with Sobot:
Help Desk
Communication Platform as a Service (CPaaS)
Customer Communications Management
AI Customer Support Agents
Conversational Support

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers