Sobot Omnichannel Suite Reviews & Product Details

-Sobot Omnichannel Suite handles queries very well.

-Addresses all types of customer issues with very customized tone.

-The rephrase and expand features also come very handy.

-The ability to connect emails to Sobot is also a good feature. Review collected by and hosted on G2.com.

Maybe more colors in the UI will make interesting and add some more free AI Copilot. Review collected by and hosted on G2.com.

Our support agents feel empowered, not replaced. They no longer spend time answering the same five questions a hundred times a week. Instead, they focus on complex client needs, building relationships, and solving issues that require true human attention. That shift has improved morale and made work more meaningful. Review collected by and hosted on G2.com.

Also, while AI Agent is excellent, there were rare occasions- especially with more nuanced financial queries-where it handed off to a human agent just a little too quickly. It wasn't a major issue, but it made us realize we needed to spend more time training and fine-tuning the AI with our own data. Review collected by and hosted on G2.com.

The Live Chat tool in particular has been a highlight it’s clean, easy to use, and gives us real-time visibility into what our customers need. Even better, Sobot lets us route chats based on issue type or team, so our herbalist can handle ingredient questions, and our fulfillment team can handle shipping inquiries. It feels like the platform was built to support both speed and care. Review collected by and hosted on G2.com.

There’s not much to dislike, but if I had to pick something, I’d say the initial learning curve was a bit steeper than expected. There are a lot of features packed into the suite, which is great, but it took us some time to figure out which ones mattered most for our team. Review collected by and hosted on G2.com.

Sobot's Live Chat allows our support team to manage multiple conversation at once, which has made a big difference in how fast we can respond to customers. It's easy to assign chats to different agent's, and the team can view previous conversations to pick up where someone else left off. for a telecom service provider working across different time zones, this has improved our ability to stay connected with clients Review collected by and hosted on G2.com.

We have a great experience with sobot omnichannel suit. their support a lone as made us not to have any issue with them. Review collected by and hosted on G2.com.

One of the biggest benefits for us has been how affordable and cost-effective Sobot's platform is. A lot of other tools we looked at were way overpriced and offered features we didn't even need. With Sobot, we're getting something that delivers real value without blowing our budget Review collected by and hosted on G2.com.

That said, it hasn't been all smooth sailing. Some of our admin staff found the backend a little tricky when they first tried to update or tweak the AI Agent's responses. It's not a deal-breaker, and we got the hang of it eventually, but a simple guided editor would go a long way for people who aren't super techy. Review collected by and hosted on G2.com.

At Tuckernuck, we pride ourselves on creating a personalized and polished customer experience, both online and offline. What I like best about Sobot's Omnichannel Suite especially the live chat feature is how seamlessly it allows us to connect with shoppers in real time without interrupting their journey. Review collected by and hosted on G2.com.

While Sobot has been a huge asset for our customer service team, there are a few areas where it could improve. The initial setup and customization took longer than expected, especially since we wanted the chat widget to match Tuckernuck’s visual aesthetic. Review collected by and hosted on G2.com.

As a product leader, I value solutions that give small teams enterprise-level capabilities without the overhead. Sobot does exactly that by consolidating email, chat, and social channels into one seamless system. The integrations with our CRM and analytics stack make it easy to measure the product impact of customer interactions. Review collected by and hosted on G2.com.

The customization options are strong, but at times they require deeper technical knowledge. For a lean product team, more no-code workflows would be a welcome addition. Review collected by and hosted on G2.com.

The AI Agent in particular has honestly been one of the best tools we've added to our business. It's not just answering questions--it's actually smart. It understands what people are asking, responds naturally, and can even handle things like booking appointments or sharing property details without us needing to step in. Review collected by and hosted on G2.com.

Now to real--not everything was perfect right away. At the beginning, we found the analytics dashboard a bit confusing. We didn't know where to find certain reports and metrics. But once we got the hang of it [and with some help from their support team], it started making sense. Review collected by and hosted on G2.com.

At Taza Chocolate, where we put so much care into crafting bold, stone-ground chocolate, we expect the same level of care in how we communicate with our customers. Sobot’s Live Chat has honestly become one of the most valuable tools in our daily operations. What I appreciate most is how seamless and responsive the live chat feature is it helps us engage with chocolate lovers in real time, whether they’re curious about our ingredients, shipping options, or just looking for a last-minute gift. Review collected by and hosted on G2.com.

As a food & beverage business, our focus is more on product and customer experience than tech, so it took a bit of time and a few back-and-forths to fully understand how to customize the chatbot logic to reflect our tone and product categories. Review collected by and hosted on G2.com.

As someone working in apparel and fashion at Buck Mason, I really appreciate how Sobot’s Live Chat helps us maintain the kind of personalized, high-touch customer service our brand is known for without slowing down our operations. We’re often helping customers with things like fit questions, returns, or restock updates and Sobot lets us do that in real time, while also giving us context from past conversations. That alone has helped us drive higher satisfaction and quicker resolutions. Review collected by and hosted on G2.com.

The reporting dashboard could also use some visual polish it gets the job done, but it’s not as intuitive as the rest of the system. We had to spend extra time getting used to the layout before we felt comfortable using the data for quick decision-making. Review collected by and hosted on G2.com.