Sobot Omnichannel Suite Reviews & Product Details

Security is one of Sobot's strongest points. The platform is compliance-ready, which makes it safe for handling sensitive financial data. The multi-channel approach also ensures customers have several secure options to reach us. It's reliable even with high volumes of traffic. Review collected by and hosted on G2.com.

We'd like more flexibility in customizing workflow and branding to better reflect our bank's identity. Review collected by and hosted on G2.com.

Sobot makes our job easier and our service better. Every request is tracked and followed up and when people reach out by email, text or social media, we can respond all in one place. Review collected by and hosted on G2.com.

To me, Sobot is perfect but I will say they should continue improving. Review collected by and hosted on G2.com.

The chatbot is great for handling common requests like overdrafts queries and transaction checks. Voice and WhatsApp integration allows us to serve customers instantly on their preferred channel. The unified dashboard gives our team a clear view of all interactions. Review collected by and hosted on G2.com.

The platform has many features, so training was required to get teams fully comfortable. Compliance customization also took some time. Review collected by and hosted on G2.com.

sobot brings all our customer interactions-chat, whats App, voice, and email-into one platform. The AI chatbot handles everyday questions like balance checks and card queries instantly, while live agent deal with complex issues. Review collected by and hosted on G2.com.

Integration with some of our legacy systems took longer than planned. More advanced financial reporting features would also be useful. Review collected by and hosted on G2.com.

The Live Chat & Helpdesk feature stands out for being both intuitive and responsive. Our support team adapted quickly, and the ability to track and manage conversations across channels has improved how we serve our clients in real time. Review collected by and hosted on G2.com.

Integration was smooth, and the setup process didn’t require long training sessions or heavy IT involvement, which saved us time and resources. So we have no flaws Review collected by and hosted on G2.com.

The first thing we like about them is the online chat, it provides an effective tools to quickly response to any inquiry that our customer might have upon for visiting our website, the second one is the social media integration, Sobot was able to integrate with most the popular social media site making replying to customers very easier than ever. The third one is the email integration, we can reply our customers and all of the earlier conversation with the customers through email. Review collected by and hosted on G2.com.

We didn't have anything we didn't like about them because most of our problems were solve by them. Review collected by and hosted on G2.com.

Their voice support setup was incredibly fast, and the fact that it syncs with chat and ticketing has really streamlined our daily workflow. I also really appreciate how intuitive the interface is for my small team, and how responsive their support team has been when we’ve had questions. It honestly makes customer service feel less overwhelming. Review collected by and hosted on G2.com.

The only thing I’d point out is the pricing transparency—especially for the Voice & Call Center support. Review collected by and hosted on G2.com.

What I like best about Sobot Omnichannel Suite is how they bring all our voice communications together. The Voice & Call Center Support is reliable, with excellent call quality and smart routing features. Plus, the CRM integration saves us time and keeps our records organized without manual effort. Review collected by and hosted on G2.com.

One thing I disliked initially was that the setup for the voice system required some technical understanding, especially when linking it with our existing tools. Its not something much for us Review collected by and hosted on G2.com.

Sobot's ticketing system ensures no query is missed, which is crucial for a high-volume bank like Lloyds. The Chatbot answer FAQs around loans and savings quickly, and omnichannel support makes it easy for customers to connect through web, SMS, and social. Review collected by and hosted on G2.com.

Some advanced features add to the overall cost. The mobile for internal staff could also be smoother. Review collected by and hosted on G2.com.

Sobot has been a game changer for our customer support team. The automation features, like intelligent ticket routing and canned responses, have helped us reduce response times and improve agent productivity. The interface is intuitive, and onboarding new team members is quick and easy. We also appreciate the detailed analytics and reporting features, which give us great insight into performance and customer satisfaction. Review collected by and hosted on G2.com.

The mobile version could use some enhancements it’s functional but not as smooth as the desktop interface. Occasionally, minor bugs pop up after updates, but support is responsive in fixing them. Review collected by and hosted on G2.com.