Sobot Omnichannel Suite Reviews & Product Details

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

Seller

Sobot

Discussions

Sobot Omnichannel Suite Community

Languages Supported

Arabic, German, English, French, Indonesian, Italian, Japanese, Korean, Malagasy, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

Sobot offers contact center solutions, including both customer service and marketing. Our product range includes AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. We commit to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. We have notable clients such as Samsung, OPPO, DFS, Philips, J&T, and Air Liquide. Additionally, we have established partnerships with industry giants like AWS, Alibaba Cloud, and Meta. We want to empower businesses to achieve better customer experiences and higher satisfaction levels. Through providing cutting-edge solutions, we hope to drive success for our clients globally.

Overview by

Bruce Duan

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

7 months

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Sobot Omnichannel Suite Integrations

(4)

Integration information sourced from real user reviews.

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Derek C.

Category Procurement Manager

Retail

Enterprise (> 1000 emp.)

5/24/2025

"Sobot Helped Us Improve Support Across Online and In-Store Channels"

5/5

What do you like best about Sobot Omnichannel Suite?

Sobot centralizes communication from all channels, which keeps our support team focused and responsive.

Setup was straightforward, and the team provided solid onboarding help.

The reporting dashboard gives us the insights we need to improve customer experience. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

Mobile app support could be improved—especially for in-store staff needing access on the go.

Would like more retail-focused templates and customer journey analytics. Review collected by and hosted on G2.com.

What problems is Sobot Omnichannel Suite solving and how is that benefiting you?

In the retail space, especially with both online and brick-and-mortar locations, customer communication is scattered and fast-paced. We chose Sobot to help bring structure to our support process—and it delivered.

We now have a single view of all customer interactions across live chat, email, and social media. Our support staff spends less time switching platforms and more time helping customers. The automation has reduced first response time, and the reporting helps us understand peak times and common issues. Review collected by and hosted on G2.com.

Natalya G.

Deputy Head Business Development

Small-Business (50 or fewer emp.)

11/18/2025

"Essential for Handling Volume Travel Inquiries"

5/5

What do you like best about Sobot Omnichannel Suite?

The multi channel support is incredibly helpful during peak travel seasons. The chatbot handles common travel questions effectively and with clear instructions. The system's stability during major travel events impressed us. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

We wish the voice features had more travel specific routing templates. Some custom setups required extra time. It's still highly workable once configured. Review collected by and hosted on G2.com.

Alberto B.

Founder & CEO

Information Technology and Services

Mid-Market (51-1000 emp.)

5/24/2025

"Powerful and Reliable Omnichannel Solution for IT Service Teams"

4.5/5

What do you like best about Sobot Omnichannel Suite?

Sobot offers enterprise-grade features with flexibility that fits both small and large clients in IT.

The API and integration capabilities are reliable and well-documented.

Automation and routing rules save hours of manual work. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

Initial configuration for complex workflows can take time and requires technical know-how.

Some UI components feel more tailored to general customer service than ITSM contexts. Review collected by and hosted on G2.com.

What problems is Sobot Omnichannel Suite solving and how is that benefiting you?

As someone deeply involved in system implementation and client onboarding, Sobot Omnichannel Suite stands out. It's been instrumental in helping our IT clients consolidate and manage communications from multiple channels while maintaining high service levels.

Sobot’s API flexibility allowed us to integrate it seamlessly with ticketing and internal CRMs. The automation rules are highly customizable, which is essential for scaling support across complex client environments. Reporting is also robust, providing clear performance metrics we rely on for SLA tracking. Review collected by and hosted on G2.com.

Ameer Hamza H.

Business Development & Marketing Manager | Email Marketing Strategist | E-commerce Growth Specialist

Small-Business (50 or fewer emp.)

10/11/2025

"Unified Our Dev Support Channels Seamlessly"

5/5

What do you like best about Sobot Omnichannel Suite?

Having all customer from our website chat, documentation portal, and GitHub discussions funnel into a single Sobot dashboard has been a game-charger. Our support team no longer has to juggle multiple tabs and plaforms. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

The initial setup of the GitHub integration required a developer to configure the webhooks properly, but it was a one-task. Review collected by and hosted on G2.com.

Noam Ben H.

Continuous Improvement

Consumer Services

Mid-Market (51-1000 emp.)

8/3/2025

"An overall great solution to support needs."

5/5

What do you like best about Sobot Omnichannel Suite?

User friendly interface for support agents and customers.

Ability to integrate with outside application { Salesforce, JIRA, etc.}

Communication of new features being added all the time. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

AI Initiative require a bit more fine tuning and training before they can be reliably deployed. Review collected by and hosted on G2.com.

What problems is Sobot Omnichannel Suite solving and how is that benefiting you?

Sobot is our primary support platform, and users can contact us whenever they have questions, comments, concerns, etc. We integrate it within our application so users can access us whenever they are logged in, and it is tied to our support email, so we are always reachable, We also conduct feedback surveys, announcements, and marketing releases via Sobot. Review collected by and hosted on G2.com.

Steven B.

Managing Director

Financial Services

Enterprise (> 1000 emp.)

9/19/2025

"Improving Customer Experience Across Channels"

5/5

What do you like best about Sobot Omnichannel Suite?

The combination of AI chatbot, ticketing, and live chat helps us manage large volumes of customer queries efficiently. Customer appreciate the quick responses on WhatsApp and mobile banking support. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

Customizing responses to match financial regulations requires extra effort. Some advanced tools also need technical expertise. Review collected by and hosted on G2.com.

Bob M.

Chief Business Officer

Enterprise (> 1000 emp.)

10/24/2025

"Brilliant Automation, Minor Chatbot Tweaks Needed"

5/5

What do you like best about Sobot Omnichannel Suite?

Sobot's automation tools are brilliant. Our learners can get instant answer s about lessons. streaks, or billing all without waiting for human assistance Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

We had to refine a few chatbot refine a few chatbot replies to fit our play Review collected by and hosted on G2.com.

Brian F.

President

Investment Banking

Enterprise (> 1000 emp.)

7/26/2025

"Sobot helps to strengthen our Security and Speed and well as our Customers engagement"

4/5

What do you like best about Sobot Omnichannel Suite?

I love that Sobot' updates don't break what's already working. Their system evolves quietly and smoothly, which is essential in a high-stakes environment like ours. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

What I don't like is that, there were moments where the back-end analytics dashboard felt overly technical. Review collected by and hosted on G2.com.

What problems is Sobot Omnichannel Suite solving and how is that benefiting you?

Sobot is helping us bridge the gap between security and convenience. In a sector where compliance, client confidence and service speed must work hand-in-hand, we now have a platform that supports all three. They've helped us to streamline KYC and onboarding without going against compliance. They also helped us deliver secure and personal client verification at scale through voice. Review collected by and hosted on G2.com.

Christiana I.

Project Manager | Active Travel | Infrastructure Development

Renewables & Environment

Enterprise (> 1000 emp.)

4/16/2025

"Efficient Communication Management and Insightful Tracking: A Review of Sobot"

5/5

What do you like best about Sobot Omnichannel Suite?

One of the standout features of Sobot is its seamless integration of multi-channel communication, providing a unified platform to manage interactions across various channels efficiently. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

I would say the customization has some limitations. My organization recently discovered that certain customization options are limited, which could affect how well the software adapts to specific organizational needs. Review collected by and hosted on G2.com.

What problems is Sobot Omnichannel Suite solving and how is that benefiting you?

My experience with Sobot has been generally positive, especially in terms of its robust features for multi-channel communication. It's been instrumental in centralizing interactions across various channels like email, SMS, and social media, which has improved our efficiency in managing customer communications. The platform's interaction tracking capabilities have provided valuable insights into customer behavior, helping us tailor our responses effectively. However, there have been a few challenges. The initial setup was somewhat complex, and we encountered a learning curve in fully utilizing all features. Additionally, while the platform offers good customization options, there were some limitations that required workarounds. On the whole, Sobot has been a beneficial tool for our customer relationship management, despite these minor drawbacks. Review collected by and hosted on G2.com.

Oliver C.

Customer Success Manager

Facilities Services

Mid-Market (51-1000 emp.)

4/16/2025

"USED FOR CALL CENTRE, CHAT AND SUPPORT"

5/5

What do you like best about Sobot Omnichannel Suite?

I like that they have multiple messaging channels, including WhatsApp, Facebook Messenger, email, and even Microsoft Office, which I liked because I can integrate even the company email that was previously designed, making it easier to manage customer interactions. Their interface is user-friendly and allows new users to easily navigate between different conversations and channels. I don't think training is necessary for this, which saves time. This has been quite beneficial for me, as I have daily conversations with clients. My company is a travel agency where we need to resolve customer queries, and it is easy to move between channels to request help from our help desk within the company with the situations we handle. We are just testing it to make the full transition to Sobot as soon as possible, but it greatly facilitates communication. It also helps with analytical tools that allow companies to monitor performance, identify trends and areas for improvement, and measure customer satisfaction through key metrics. I like the ticket system and how it notifies you if there are any pending. However, what I like the most is that they include Power BI technology, which is widely used in statistical analysis. Review collected by and hosted on G2.com.

What do you dislike about Sobot Omnichannel Suite?

For small and medium-sized businesses, the subscription cost can be considered high compared to other solutions available in the market. We previously tried Slack, and although Sobot surpasses it in several aspects, the price is not very accessible, especially if you need access to advanced features such as CRM integration. Review collected by and hosted on G2.com.