Sobot Omnichannel Suite Reviews & Product Details

This centralized view allows our support team at Rent the Runway to respond faster, reduce missed inquiries, and maintain full context across interactions. The real-time syncing ensures that no matter how a customer reaches out, we’re always up to speed. Review collected by and hosted on G2.com.

While Sobot has been a strong performer overall, there are a few areas with room for improvement. The analytics dashboard, while functional, could offer more flexibility in customizing reports—especially when tracking agent performance over different shifts or filtering by specific interaction types. Review collected by and hosted on G2.com.

Sobot is a software that feels very versatile, it offers multiple solutions that can be adapted for every work area and type of business. When it comes to providing service features to our business, it works amazingly and it has a couple of tools that improve our service everyday and it strives to offer a better service every day. Review collected by and hosted on G2.com.

Don't really have anything to complain about Sobot but I will say they should always strive to become better Review collected by and hosted on G2.com.

It’s intuitive for both agents and users, and the ability to centralize internal and external conversations in one dashboard has noticeably improved our response efficiency. The real-time chat monitoring, intelligent routing, and automated follow-ups make it feel modern and agile—without being overly complex. Review collected by and hosted on G2.com.

We would’ve liked more flexible reporting options out of the box—especially for tracking internal KPIs unique to HR use cases. Review collected by and hosted on G2.com.

What really stands out is how effortless it is to manage live conversations across our channels in one place. For us at Outpost, where timing and clarity are crucial in manufacturing, Sobot’s Live Chat & Helpdesk gave our team the ability to respond fast, stay organized, and never lose context with a customer. The interface is clean, intuitive, and doesn’t overwhelm even during high-volume days. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike, but if I had to pick something—it would be the customization limits in the chat widget design. Review collected by and hosted on G2.com.

Sobot's chatbot understands natural language very well, which means customers can ask for account details, balances, or transaction in their own words. This creates a smoother experience and cuts down on errors. The platform is also easy to integrate into our existing system, which was a major plus. Review collected by and hosted on G2.com.

Some advanced features could be offered at more flexible pricing tiers to support scaling. Review collected by and hosted on G2.com.

We love how easy it is to keep track everything across channel-chat, email, tickets, even social, without jumping between tabs or losing momentum. The ability to automate just enough without overcomplicating things to win. Plus, your support team is genuinely helpful, special thanks to Anita, who was so patient during our setup phase. Review collected by and hosted on G2.com.

Honestly, the only real downside is that we didn't start using it sooner. Review collected by and hosted on G2.com.

For a fast-paced wholesale business like ours, it’s incredibly helpful to have everything in one place, so our team can respond quickly and consistently no matter where the inquiry comes from voice, chat, email, and social media platform. Review collected by and hosted on G2.com.

One area where Sobot could improve is the initial learning curve while the platform is feature rich, it can feel a bit overwhelming at first, especially for team members who aren't as tech-savvy. It would be helpful to have more onboarding tutorials or in-app guidance for specific use cases. Review collected by and hosted on G2.com.

Sobot is super easy to use and actually smart, It handles common customer questions without needing constant input from us. We got it up and running quickly, and our support volume dropped almost overnight. The chatbot feels natural and integrate well with our CRM. Review collected by and hosted on G2.com.

Some of the setup docs could be clearer, especially around custom workflows,. Also, we do love more direct integration with US tools like HubSpot. Review collected by and hosted on G2.com.

The live chat and ticketing system provide instant visibility for customers and agents. Clients appreciate being able to track the status of their requests, and agents have context to resolve issues faster. It's a strong improvement over our old system. Review collected by and hosted on G2.com.

More integration with local fintech platforms would make the solution even more versatile. Review collected by and hosted on G2.com.

The WhatsApp Business API integration has been a major advantage. Customers appreciate quick order updates directly on their phones. The live chat widget on our website also drives more engagement. Review collected by and hosted on G2.com.

We would love more built in templates for seasonal retail campaigns. We currently create most of them manually. This isn't difficult but takes extra planning time. Review collected by and hosted on G2.com.