Top 10 SmileBack Alternatives & Competitors

Top 10 Alternatives to SmileBack Recently Reviewed By G2 Community

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Simplesat
By Simplesat
4.8/5
(165)
Product Description
SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.
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Reviewers say compared to SmileBack, Simplesat is:
Slower to reach roi
Better at support
Easier to set up
Categories in common with SmileBack:
Enterprise Feedback Management

Nicereply
By Nice Reply s.r.o.
4.5/5
(431)
Product Description
Customer Satisfaction Survey, NPS & CES
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Reviewers say compared to SmileBack, Nicereply is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

HubSpot Service Hub
By HubSpot
4.4/5
(2,909)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to SmileBack, HubSpot Service Hub is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,316)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to SmileBack, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to SmileBack, LiveAgent is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

Heap
By Contentsquare
4.4/5
(1,097)
Product Description
Heap’s mission is to power business decisions with truth. We empower product teams to focus on what matters — building the best products — not wrestling with their analytics platform.
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Reviewers say compared to SmileBack, Heap is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

UserTesting
By UserTesting
4.4/5
(788)
Product Description
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.
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Reviewers say compared to SmileBack, UserTesting is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management

Mouseflow
By Mouseflow
4.6/5
(690)
Product Description
With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more.
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Reviewers say compared to SmileBack, Mouseflow is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(427)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Reviewers say compared to SmileBack, ServiceNow Customer Service Management is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management