Top 10 SmileBack Alternatives & Competitors

Top 10 Alternatives to SmileBack Recently Reviewed By G2 Community

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers

Simplesat
By Simplesat
4.8/5
(161)
Product Description
SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.
Show More
Reviewers say compared to SmileBack, Simplesat is:
Slower to reach roi
Better at support
Easier to set up
Categories in common with SmileBack:
Enterprise Feedback Management

Nicereply
By Nice Reply s.r.o.
4.5/5
(431)
Product Description
Customer Satisfaction Survey, NPS & CES
Show More
Reviewers say compared to SmileBack, Nicereply is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

HubSpot Service Hub
By HubSpot
4.4/5
(2,883)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
Show More
Reviewers say compared to SmileBack, HubSpot Service Hub is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management
You’re Seeing Part of the StoryLog in or create an account to access the full set of alternatives.
Create a Free Account

Salesforce Service Cloud
By Salesforce
4.4/5
(7,184)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Show More
Reviewers say compared to SmileBack, Salesforce Service Cloud is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management

LiveAgent
By QualityUnit
4.5/5
(1,530)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Show More
Reviewers say compared to SmileBack, LiveAgent is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

Heap
By Contentsquare
4.4/5
(1,096)
Product Description
Heap’s mission is to power business decisions with truth. We empower product teams to focus on what matters — building the best products — not wrestling with their analytics platform.
Show More
Reviewers say compared to SmileBack, Heap is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

UserTesting
By UserTesting
4.4/5
(783)
Product Description
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.
Show More
Reviewers say compared to SmileBack, UserTesting is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management

Mouseflow
By Mouseflow
4.6/5
(689)
Product Description
With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more.
Show More
Reviewers say compared to SmileBack, Mouseflow is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

Swell
By SocialSwell
4.5/5
(372)
Product Description
Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.
Show More
Reviewers say compared to SmileBack, Swell is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers