Top 10 SmileBack Alternatives & Competitors

Top 10 Alternatives to SmileBack Recently Reviewed By G2 Community

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Simplesat
By Simplesat
4.8/5
(166)
Product Description
SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.
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Reviewers say compared to SmileBack, Simplesat is:
Slower to reach roi
Better at support
Easier to set up
Categories in common with SmileBack:
Enterprise Feedback Management

Nicereply
By Nice Reply s.r.o.
4.5/5
(431)
Product Description
Customer Satisfaction Survey, NPS & CES
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Reviewers say compared to SmileBack, Nicereply is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

HubSpot Service Hub
By HubSpot
4.4/5
(2,891)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to SmileBack, HubSpot Service Hub is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management
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Salesforce Service Cloud
By Salesforce
4.4/5
(7,202)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to SmileBack, Salesforce Service Cloud is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to SmileBack, LiveAgent is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

Heap
By Contentsquare
4.4/5
(1,098)
Product Description
Heap’s mission is to power business decisions with truth. We empower product teams to focus on what matters — building the best products — not wrestling with their analytics platform.
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Reviewers say compared to SmileBack, Heap is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

UserTesting
By UserTesting
4.4/5
(787)
Product Description
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.
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Reviewers say compared to SmileBack, UserTesting is:
Slower to reach roi
More expensive
Categories in common with SmileBack:
Enterprise Feedback Management

Mouseflow
By Mouseflow
4.6/5
(689)
Product Description
With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more.
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Reviewers say compared to SmileBack, Mouseflow is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

Swell
By SocialSwell
4.5/5
(372)
Product Description
Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.
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Reviewers say compared to SmileBack, Swell is:
Slower to reach roi
Categories in common with SmileBack:
Enterprise Feedback Management

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Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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