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Compare Sinch and Twilio 
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At a Glance
Market Segments
Small-Business (38.7% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Sinch
Star Rating
(33)3.9 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SinchTwilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in Ease of Integration with a score of 8.2, making it easier for developers to connect with existing systems, while Sinch trails slightly behind at 7.6, which can lead to longer setup times for some users.
- Reviewers mention that Twilio's Quality of Support is rated at 8.0, indicating a more responsive and helpful support team compared to Sinch's score of 6.8, which some users find lacking in timely assistance.
- G2 users highlight Twilio's superior API Call Speed with a score of 8.3, which is crucial for applications requiring real-time communication, whereas Sinch's score of 8.1, while still good, may not meet the needs of high-demand environments.
- Users on G2 say that Twilio offers a wider variety of Communication Varieties with a score of 8.4, including SMS, voice, and video, while Sinch's score of 7.1 suggests a more limited range of options, which could restrict user flexibility.
- Reviewers mention that Twilio's Documentation is rated at 7.8, providing comprehensive guides and resources, whereas Sinch's documentation score of 7.0 indicates that users may struggle to find the information they need quickly.
- Users report that Twilio shines in Security and Compliance with high scores in HIPAA (8.5) and GDPR (8.7) compliance, which is essential for businesses handling sensitive data, while Sinch's scores in these areas are lower, potentially raising concerns for users in regulated industries.
Pricing
Entry-Level Pricing
Sinch
No pricing availableTwilio
No pricing availableFree Trial
Sinch
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
7.6
23
8.8
363
Ease of Use
7.7
25
8.2
368
Ease of Setup
6.7
20
7.7
207
Ease of Admin
6.7
16
7.9
195
Quality of Support
6.9
25
7.8
329
Has the product been a good partner in doing business?
6.8
17
8.1
186
Product Direction (% positive)
7.2
21
8.3
353
Features by Category
Functionality
7.1
11
8.0
107
|
Verified
7.6
11
8.3
105
|
Verified
6.7
10
8.3
104
|
Verified
Support
6.7
11
7.6
105
|
Verified
5.0
10
Feature Not Available
6.2
11
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sinch and Twilio are categorized as Communication Platform as a Service (CPaaS) and RCS Business Messaging
Unique Categories
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Sinch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Telecommunications
16.1%
Information Technology and Services
16.1%
Retail
6.5%
Non-Profit Organization Management
6.5%
Other
35.5%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
Sinch has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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