I find ShiftCare easy to use and user-friendly, and very helpful overall. I also find the client documentation and roster very easy to navigate. Review collected by and hosted on G2.com.
nothing Review collected by and hosted on G2.com.
Rostering a medium-sized team is much easier when everything is kept in one place. Review collected by and hosted on G2.com.
I’d love to be able to create draft rosters before publishing them. Review collected by and hosted on G2.com.
User friendly and easy access to the support team Review collected by and hosted on G2.com.
Updates and layout changes without notification. Review collected by and hosted on G2.com.
Rostering is easy. Documentation is handy. Review collected by and hosted on G2.com.
Date is not picked automatically. No clear info to find an old shift notes Review collected by and hosted on G2.com.
Localising information and keeping data centralised. Review collected by and hosted on G2.com.
Not able to run performance reports of staff with targeted hours Review collected by and hosted on G2.com.
The sales staff were very attentive throughout the pre-purchase phase. Review collected by and hosted on G2.com.
The product failed to meet the main promises I was given, particularly regarding the so-called “public API.” The onboarding process felt awkward, communication throughout was unreliable, and after I made my payment, post-sale support seemed to disappear entirely. Review collected by and hosted on G2.com.
shiftcare is simple readable and makes scheduling and client management much easier Review collected by and hosted on G2.com.
sometimes the app can be slow and a few features fell limited or could be more intuitive. Review collected by and hosted on G2.com.
ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. Review collected by and hosted on G2.com.
The software has not always been easy to understand how to use. However, there are a lot of resources on the ShiftCare website and YouTube to help with understanding the function of the software. Customer service has also been very helpful. Review collected by and hosted on G2.com.
Thanks for the kind words Scott! We're thrilled ShiftCare's made scheduling, invoicing, and document access easier for you, and that support has been there when needed. We know some parts can take time to learn, so it's great to hear our resources helped. Appreciate you being with us!
What I like the most about shift care is how it seamlessly assists with everything from rostering to client management Review collected by and hosted on G2.com.
That it doesn’t have AI to help with drafting progress notes. Most of our staff use Chat GPT to draft the notes and then copy and paste it. They should have an AI feature to help with drafting the notes Review collected by and hosted on G2.com.
Thanks for your review Doug! We're so glad ShiftCare’s helping with rostering and client management.
Good news, we do have AI features to support progress note drafting! Just reach out to support@shiftcare.com and we’ll help you get it set up.
We also appreciate the feedback on forms and feature visibility, it’s on our radar. Thanks for helping us improve!
I love the ease of my employees being able to see their shifts, clock in and out and add kilometres and case notes then and there Review collected by and hosted on G2.com.
it is a little hard to learn all the integrations with payroll etc. ANd when you get say an invoice wrong, there is no way to amend, you have to void and redo, and this does not automatically send emails to plan managers/participants. Review collected by and hosted on G2.com.
Thanks for your review! We’re delighted to hear that ShiftCare makes it easy for your team to manage shifts, clock in/out, and record kilometres and case notes on the spot. We appreciate your feedback on payroll integrations and invoicing, it’s really helpful as we continue improving. Great to know ShiftCare is helping simplify rostering and invoicing for your business!
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