ShiftCare Reviews & Product Details

Pricing

Pricing provided by ShiftCare.

Basic

$8.00

Per User Per Month

Professional

$13.00

Per User Per Month

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Top-Rated Alternatives

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User Insights

Average based on 86 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

ShiftCare Integrations

(11)

Integration information sourced from real user reviews.

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Daniel M.

Tech Industry Analyst

Small-Business (50 or fewer emp.)

Originally submitted 10/1/2024

"Highly Effective Platform with Excellent Support and Room for UX Improvements"

4.5/5

What do you like best about ShiftCare?

ShiftCare won me over for various reasons:

1. Publicly disclosed pricing, with simple, logical licensing tiers. Much more affordable than competitors, especially for a very small business like ours.

2. Answered all my tricky questions live on their webinar

3. Extremely responsive, friendly, helpful customer service

4. Easy to adjust license seats up or down mid-way through a billing cycle, with credits applied instantly

5. Excellent integration with Xero

6. Semi-public roadmap with regular improvements and bug fixes

7. Heaps of guides, videos, and webinars (unlike competitors who almost ask you to sign an NDA just to see the software in action) Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

• No dedicated mobile admin app and a non-Responsive Design website makes it difficult to manage tasks on the go

• Certain UX issues - e.g. non-standard date picker, which doesn't allow keyboard input; limited flexibility in scheduling shifts (e.g. only 15- or 30-minute increments possible)

• Managing recurring shifts could be smoother – requires lots of clicking around

• Split shifts are confusing and don’t reflect as expected in the carer app or timesheets

• Other minor but noticeable issues: apostrophed contact name formatting errors <> Xero, lack of automatic syncing with Xero for staff details, and small UI bugs in the app Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

1. ShiftCare has significantly reduced the time spent on scheduling shifts, managing staff, and handling payroll. The integration with Xero allows for seamless invoicing, reducing manual errors and making payroll much faster and more accurate.

2. The ability to easily adjust license seats up and down, and assign shifts helps us manage an ever-changing team efficiently, without the need for complicated processes or external support.

3. ShiftCare’s platform allows us to keep clear records of shifts, notes, and communications, ensuring transparency and compliance and making it easier to manage staff and client interactions. It also helps with staff handover – crucial in an industry with such high turnover and casual employment.

These improvements have helped us reduce operational costs, minimise human errors, and free up more time to focus on delivering quality care. This has enabled us to scale more effectively while ensuring that administrative processes don’t become overwhelming, especially as the sole company director running the show. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hi Daniel, thank you for your review and feedback!

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

Originally submitted 5/4/2025

"Practical Features"

2.5/5

What do you like best about ShiftCare?

The best thing is integration with external software such as Xero or Employment Hero Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Initial set-up and on-boarding needs to be more customized and thorough Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

Thanks for your review! We're glad the Xero and Employment Hero integrations are making things easier for you, and great to hear the NDIA upload process is working well. We appreciate your feedback on onboarding and are always working to make it more tailored and supportive.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

6/9/2025

"Efficient Way to Perform Tasks"

4.5/5

What do you like best about ShiftCare?

It's helpful to be able to complete a whole bunch of tasks using one app, such as scheduling, approving timesheets, and storing staff and client's data! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

At times, it takes a long time for someone to respond back to your message on the chat feature! Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

Thanks for your review! We’re so glad ShiftCare helps streamline scheduling, timesheets, and client management for your team. We’ll keep working on making support even more responsive so you always get the help you need. Great to hear ShiftCare is helping your business run smoothly!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

6/3/2025

"Useful-glad we made the switch"

4/5

What do you like best about ShiftCare?

The ability to put in forms and documentation! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

It’s not always super user friendly. For example, can’t see the full schedule on the app. there’s also lots of different viewing options that seem to be somewhat hidden Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

Thanks for the review! We're so glad you're finding value in the forms and documentation features, and loving the move away from paper. We hear you on the app experience and visibility options, and we’re always working to make things clearer and more user-friendly.

Leonie F.

Executive Manager - Quality

Small-Business (50 or fewer emp.)

3/9/2025

"Basic system which fits the bill"

4/5

What do you like best about ShiftCare?

Ease of use and access to support and resources. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Ability to tailor documents and configure set up. Review collected by and hosted on G2.com.

Response from Andrew Lee of ShiftCare

Thanks for your awesome feedback Leonie! We appreicate you taking the time to write a review for us.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

6/9/2025

"Well Thought out rostering software"

4.5/5

What do you like best about ShiftCare?

Rostering is set up well and can take on a lot of staff members. Good customer support and quick responses. Easy to use. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Sometimes it glitches out or crashes or freezes. Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

Thanks so much for your feedback! We’re glad to hear rostering and support have been working well for your team, it’s great to know ShiftCare’s making your day-to-day easier. Sorry to hear about the occasional glitches; we know how frustrating that can be, and we're constantly working on stability improvements to keep things running smoothly. If anything ever gets in the way, our support team’s always here to help.

Kerri L.

Founder and CEO

Small-Business (50 or fewer emp.)

6/19/2024

"Allard Home Care's Use of ShiftCare"

5/5

What do you like best about ShiftCare?

ShiftCare is well-designed and easy to use.

Our employees find it easy to use, and it functions well for everything we need it to do. We use it for all of our weekly scheduling and client management and have encountered no issues.

When we have had questions, the ShiftCare team has been quick to respond and help us resolve our issues.

ShiftCare was incredibly easy to implement for everyone at Allard Home Care, from ownership to employees. It was easy to integrate into our way of doing things, and it has become our most-used software within our business. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I have found no downsides to ShiftCare. Everything has been well done. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Hi Kerri, thank you for your review! We're glad to hear your team find ShiftCare easy to use and it has helped your business.

Toby H.

Director

Small-Business (50 or fewer emp.)

9/10/2024

"Shiftcare has streamlined our scheduling & client management, making daily operations a lot smoother"

5/5

What do you like best about ShiftCare?

The Job Board is one of our favourite features. It enables us to post a vacant shift and sends notifications to staff to accept. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Scheduling from a mobile device can be a bit fiddly at times Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Thank you Toby for your review! We're glad to hear you are enjoying our features

Shani M.

Chief Executive Officer

Small-Business (50 or fewer emp.)

6/10/2024

"Helped our team a lot!"

4/5

What do you like best about ShiftCare?

Shiftcare has replaced 3 other platforms for our team. It does what we need all in one place and has been very user friendly! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

There are still some features that need some work. Our team would love to have forms to be able to attach to client/carer profiles, the clients to get an email when a new note is entered, and us to be able to edit the note types that are available. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Thank you for your review Shani! If you ever have any issues please contact our amazing customer care team at support@shiftcare.com, they're always happy to help!

Saheed A.

Director/Service Coordinator

Small-Business (50 or fewer emp.)

3/21/2024

"Great Management System for NDIS"

5/5

What do you like best about ShiftCare?

If you’re looking for a reliable, innovative software company for care management, look no further than ShiftCare. Their team of seasoned professionals consistently exceeds expectations, offering cutting-edge solutions and an exceptional care management system with a mobile app. They took the time to understand our specific needs and provided a tailor-made solution that significantly improved our operations. We are thrilled with the results and highly recommend Shiftcare for any software development needs. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

More updates need to come into the system, such as Incident Reporting, which covers compliance. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

Thank you for your positive feedback Saheed! We're glad to hear that our care management system has significantly improved your operations. We appreciate your suggestion for more updates and will take it into consideration for the future.