Introducing G2.ai, the future of software buying.Try now
Azumuta
Sponsored
Azumuta
Visit Website
Product Avatar Image
ScreenSteps

By ScreenSteps

4.7 out of 5 stars

How would you rate your experience with ScreenSteps?

Azumuta
Sponsored
Azumuta
Visit Website
It's been two months since this profile received a new review
Leave a Review

ScreenSteps Reviews & Product Details

Profile Status

This profile is currently managed by ScreenSteps but has limited features.

Are you part of the ScreenSteps team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Pricing

Pricing provided by ScreenSteps.

Answer Plan

Starting at $100.00
10 User Per Month

Guide Plan

Starting at $200.00
10 Users Per Month

ScreenSteps Media

ScreenSteps Demo - knowledge-base+1.png
What the knowledge base looks like to end users. Tiles represent categories for related topics.
ScreenSteps Demo - table-of-contents.png
Click on a tile to see a table of contents. Topics have several related articles.
ScreenSteps Demo - search.png
Amazing search. Users can also apply special filters.
ScreenSteps Demo - article.png
Docs are web pages. Left-hand side shows hierarchy. Users can also download PDF of article or guide.
Product Avatar Image

Have you used ScreenSteps before?

Answer a few questions to help the ScreenSteps community

ScreenSteps Reviews (54)

View 1 Video Reviews
Reviews

ScreenSteps Reviews (54)

View 1 Video Reviews
4.7
54 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
JM
Operations Director
Mid-Market (51-1000 emp.)
"Customer Centricity At It Very Best"
What do you like best about ScreenSteps?

Greg and his team have listened to the needs of my team and ensured that we have a product that will drive real value back to our reps and the patients that we are servicing.

This is more than just a knowledge system - this is a platform that connects all my reps to ensure consistency and quality across my whole group. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

There is nothing to dislike about this product. Review collected by and hosted on G2.com.

Kieran T.
KT
Director, Customer Success
Mid-Market (51-1000 emp.)
"NIce publishing & editing features"
What do you like best about ScreenSteps?

Nice image and text editing and formatting options

Flexibility on duplicating or referencing articles in multiple sections Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Overall look and feel of the help centre itself is somewhat lacking Review collected by and hosted on G2.com.

Luk D.
LD
Product Manager
Small-Business (50 or fewer emp.)
"Help desk documentation made easy!"
What do you like best about ScreenSteps?

We've been using Screensteps since 2014, and since we migrated our support portal to Zendesk in 2017, we have been pushing ScreenSteps content to the Zendesk help center with ease. ScreenSteps allows you to make sure to have a consistent structure and look and feel across your articles.

While we did run into an image resolution issue at some point, it turns out that, when we reported this, the fine people at ScreenSteps decided to dedicate some time to address our specific issue within about a month's time. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Well, nothing really, as the one time we ran into a problem, it was fixed later on. Review collected by and hosted on G2.com.

Larry D.
LD
Product Manager
Small-Business (50 or fewer emp.)
"Absolutely the best tool for creating product documentation!"
What do you like best about ScreenSteps?

We create tons of product documentation and training materials for our Salesforce-based Volunteer Management Application, "HandsOn Connect". Screensteps is an invaluable tool that has allowed us to quickly produce best-in-class product documentation that our clients rave about.

Screensteps makes it extremely quick and easy to produce high-quality documentation. It streamlines the process of organizing information, adding screenshots, and quickly annotating them. It allows us to organize documentation into manuals, chapters, and articles and makes searching for content intuitive and straightforward for users.

In 13 years of writing product documentation, I've not found a better tool for creating and maintaining training/support materials. The tech support is terrific, and the product is constantly improving. It saves me tons of time and makes creating quality documentation a breeze. Its one tool I simply can't do without! Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Whenever I've encountered a missing feature or run into a problem - I've found the support team quick to respond and implement positive change. I can't think of any negatives. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
AP
Small-Business (50 or fewer emp.)
"Ticks The Right Boxes"
What do you like best about ScreenSteps?

It makes the organization of documentation easy. Integrated desktop client to manage annotated images is fantastic, search makes finding content super-easy, great support from the Team when required. I've been using ScreenSteps for many years have never been inclined to go elsewhere. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Any items which I didn't like were addressed in the new version so currently there are no standouts. Review collected by and hosted on G2.com.

BR
Back Office Specialist
Mid-Market (51-1000 emp.)
"Screen Steps is a great tool for creating, editing and reviewing content."
What do you like best about ScreenSteps?

The search tool is a fast and reliable source to locate requested information that is key when working in a 24/7 global call center. Also, Screen Steps can be made available in SFDC where you do not require a swivel chair process whe handling a call interaction. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I have not identified any dislikes at this time. Review collected by and hosted on G2.com.

Donna R.
DR
Owner
Small-Business (50 or fewer emp.)
"Great Customer Service"
What do you like best about ScreenSteps?

We use ScreenSteps for our Salesforce-based Knowledge Base. I expected to like the software and that I would find it easy to use. But the speedy customer service and follow-up have been the most impressive. Kudos to Greg and his team! Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I haven't run into any problems with Screensteps. Review collected by and hosted on G2.com.

Jennifer T.
JT
Technology Platform Engagement & Support
Mid-Market (51-1000 emp.)
"Great for SOPs, onboarding training, and on-demand instructions"
What do you like best about ScreenSteps?

The system is easy to set up, works great with Salesforce, and they have fantastic tech support when I have a question. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I'm racking my brain to think of something. We've used the tool for years and any issues we may have had were resolved with new development. Review collected by and hosted on G2.com.

Baden B.
BB
Quality Compliance Manager
Mid-Market (51-1000 emp.)
"Training Document Dilemma Sorted"
What do you like best about ScreenSteps?

Document creation and management ease... Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

No significant dislikes of this software. Review collected by and hosted on G2.com.

Linda K.
LK
Director IT Services
Financial Services
Mid-Market (51-1000 emp.)
"We love ScreenSteps!"
What do you like best about ScreenSteps?

Migrating to this new platform was super easy which supported a seamless rollout. Feedback received from our end users has been consistently positive providing our staff the ability to quickly find information to do their job. Most importantly, the vendor is very supportive and responsive with meeting our needs whether it's customization or considering new enhancements to make an already great product even better. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

ScreenSteps can be used to house documents but there are limitations Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by ScreenSteps.

Answer Plan

Starting at $100.00
10 User Per Month

Guide Plan

Starting at $200.00
10 Users Per Month

Train Plan

Starting at $500.00
20 Users Per Month
ScreenSteps Comparisons
Product Avatar Image
Guru
Compare Now
Product Avatar Image
livepro Knowledge Management
Compare Now
Product Avatar Image
Dozuki
Compare Now
Product Avatar Image
ScreenSteps
View Alternatives