# ScreenSteps Reviews **Vendor:** ScreenSteps **Category:** [Work Instructions Software](https://www.g2.com/categories/work-instructions) **Average Rating:** 4.7/5.0 **Total Reviews:** 54 ## About ScreenSteps ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three components: 1. Knowledge Ops Platform: a centralized knowledge hub for creating, managing, and accessing digital guides and training courses. 2. Find & Follow Framework: a methodology for improving training and operations by transferring knowledge more effectively. 3. Knowledge Coaching: one-on-one coaching with knowledge ops experts to ensure a successful knowledge implementation. The results? Faster training, fewer questions, and fewer mistakes. ## ScreenSteps Pros & Cons **What users like:** - Users praise the **ease of use** of ScreenSteps, making it simple to set up and navigate effectively. (1 reviews) - Users commend the **easy setup** of ScreenSteps, enhancing their experience for creating product manuals effortlessly. (1 reviews) - Users value the **efficiency** of ScreenSteps, citing its ease of use and effective search capabilities. (1 reviews) - Users appreciate the **helpfulness** of ScreenSteps for creating user-friendly manuals and enhancing search capabilities. (1 reviews) - Users praise the **navigation ease** of ScreenSteps, highlighting its simple setup and effective search capabilities. (1 reviews) - Setup Ease (1 reviews) **What users dislike:** - Users face **formatting limitations** that can hinder the creation of a more robust Knowledge Base. (1 reviews) - Users note **limited formatting options** in ScreenSteps, yet manage to create effective Knowledge Bases for clients. (1 reviews) ## ScreenSteps Reviews ### 1. Internal and external product self-help support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2016 **What do you like best about ScreenSteps?** Easy to use interface for creating articles and deployment. **What do you dislike about ScreenSteps?** Integration with other services is limited and because it is more of a manual it is not a good solution for dynamic self-help. **What problems is ScreenSteps solving and how is that benefiting you?** Support case deflection through self-help. ### 2. Easy to use support documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2015 **What do you like best about ScreenSteps?** This product is very easy to use and navigate to create simple and visually pleasing support documentation. As an administrator, it is a time saving tool, since it does all of the formatting for me. I just type up a step, grab a screen capture, and move on to the next. I can export to a pdf or use their cloud based hosting. **What do you dislike about ScreenSteps?** The only options now are a monthly subscription. You can no longer buy the standalone software to create documents. **What problems is ScreenSteps solving and how is that benefiting you?** Creating easy to use support documentation for our team. ### 3. simple clean help for your end users **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon G. | SVP Technology, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2013 **What do you like best about ScreenSteps?** salesforce integration is simple and natural **What do you dislike about ScreenSteps?** so far nothing the product is clean and user friendly **What problems is ScreenSteps solving and how is that benefiting you?** screen steps is built so end users can find the answers to common issues by searching the knowledge base directly from the Salesforce Sidebar ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Keith W. | Systems Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2013 **What do you like best about ScreenSteps?** Easy to create and deploy to orgs. Great for making screen shots **What do you dislike about ScreenSteps?** A little limited in the formatting. Would be great if it was a little more robust **What problems is ScreenSteps solving and how is that benefiting you?** Customer training of our products ## ScreenSteps Discussions - [What does ScreenSteps do?](https://www.g2.com/discussions/what-does-screensteps-do) - 2 comments - [View ScreenSteps pricing details and edition comparison](https://www.g2.com/products/screensteps/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-04+08%3A47%3A01+-0500&secure%5Bsession_id%5D=22068797-eb25-494e-9f3e-62cb8ad78b59&secure%5Btoken%5D=7a04281bf0c78bfbfff1f2d5b60f0521b9041d766978fb74c829476ffc282e38&format=llm_user) ## ScreenSteps Features **Administration** - Database Management - Data Workflows **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Task Tracking** - Activity Feed - Task Schedules - Comments **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Decision Trees **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Data Transport - Access Management - Multi-Factor Authentication **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Software Availability** - Integrations - Permissions - Desktop Application **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Communication** - Social Features - Tagging - Upload - Comments ## Top ScreenSteps Alternatives - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,255 reviews) - [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) - 4.8/5.0 (167 reviews) - [Scribe](https://www.g2.com/products/scribe/reviews) - 4.8/5.0 (834 reviews)