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ScreenSteps Reviews & Product Details

ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three components: 1. Knowledge Ops Platform: a centralized knowledge hub for creating, managing, and accessing digital guides and training courses. 2. Find & Follow Framework: a methodology for improving training and operations by transferring knowledge more effectively. 3. Knowledge Coaching: one-on-one coaching with knowledge ops experts to ensure a successful knowledge implementation. The results? Faster training, fewer questions, and fewer mistakes.

Seller

ScreenSteps

Languages Supported

Czech, German, English, French, Dutch, Norwegian, Spanish

Product Description

ScreenSteps helps teams create better help documentation by either creating a new online knowledge base or improving the knowledge base they are already using.

Overview by

John Julien

Discussions

ScreenSteps Community

Pricing

Pricing provided by ScreenSteps.

Answer Plan

Starting at $100.00

10 User Per Month

Guide Plan

Starting at $200.00

10 Users Per Month

View More Pricing Information

Top-Rated Alternatives

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ScreenSteps Media

What the knowledge base looks like to end users. Tiles represent categories for related topics.

ScreenSteps Demo - table-of-contents.png

Click on a tile to see a table of contents. Topics have several related articles.

Amazing search. Users can also apply special filters.

Docs are web pages. Left-hand side shows hierarchy. Users can also download PDF of article or guide.

ScreenSteps Reviews (54)

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Jason M.

Operations Director

Mid-Market (51-1000 emp.)

5/20/2021

"Customer Centricity At It Very Best"

5/5

What do you like best about ScreenSteps?

Greg and his team have listened to the needs of my team and ensured that we have a product that will drive real value back to our reps and the patients that we are servicing.

This is more than just a knowledge system - this is a platform that connects all my reps to ensure consistency and quality across my whole group. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

There is nothing to dislike about this product. Review collected by and hosted on G2.com.

Kieran T.

Director, Customer Success

Mid-Market (51-1000 emp.)

1/4/2022

"NIce publishing & editing features"

3.5/5

What do you like best about ScreenSteps?

Nice image and text editing and formatting options

Flexibility on duplicating or referencing articles in multiple sections Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Overall look and feel of the help centre itself is somewhat lacking Review collected by and hosted on G2.com.

Luk D.

Product Manager

Small-Business (50 or fewer emp.)

5/16/2021

"Help desk documentation made easy!"

5/5

What do you like best about ScreenSteps?

We've been using Screensteps since 2014, and since we migrated our support portal to Zendesk in 2017, we have been pushing ScreenSteps content to the Zendesk help center with ease. ScreenSteps allows you to make sure to have a consistent structure and look and feel across your articles.

While we did run into an image resolution issue at some point, it turns out that, when we reported this, the fine people at ScreenSteps decided to dedicate some time to address our specific issue within about a month's time. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Well, nothing really, as the one time we ran into a problem, it was fixed later on. Review collected by and hosted on G2.com.

Larry D.

Product Manager

Small-Business (50 or fewer emp.)

5/27/2021

"Absolutely the best tool for creating product documentation!"

5/5

What do you like best about ScreenSteps?

We create tons of product documentation and training materials for our Salesforce-based Volunteer Management Application, "HandsOn Connect". Screensteps is an invaluable tool that has allowed us to quickly produce best-in-class product documentation that our clients rave about.

Screensteps makes it extremely quick and easy to produce high-quality documentation. It streamlines the process of organizing information, adding screenshots, and quickly annotating them. It allows us to organize documentation into manuals, chapters, and articles and makes searching for content intuitive and straightforward for users.

In 13 years of writing product documentation, I've not found a better tool for creating and maintaining training/support materials. The tech support is terrific, and the product is constantly improving. It saves me tons of time and makes creating quality documentation a breeze. Its one tool I simply can't do without! Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Whenever I've encountered a missing feature or run into a problem - I've found the support team quick to respond and implement positive change. I can't think of any negatives. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenSteps:

Don't hesitate. I've found no better solution than this for product documentation and training. Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

Solves the problem of creating thorough and complete documentation with a minimum of effort. Our documentation is always highly rated and appreciated by our client base. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

6/17/2021

"Ticks The Right Boxes"

5/5

What do you like best about ScreenSteps?

It makes the organization of documentation easy. Integrated desktop client to manage annotated images is fantastic, search makes finding content super-easy, great support from the Team when required. I've been using ScreenSteps for many years have never been inclined to go elsewhere. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Any items which I didn't like were addressed in the new version so currently there are no standouts. Review collected by and hosted on G2.com.

Bonnie R.

Back Office Specialist

Mid-Market (51-1000 emp.)

5/19/2021

"Screen Steps is a great tool for creating, editing and reviewing content."

5/5

What do you like best about ScreenSteps?

The search tool is a fast and reliable source to locate requested information that is key when working in a 24/7 global call center. Also, Screen Steps can be made available in SFDC where you do not require a swivel chair process whe handling a call interaction. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I have not identified any dislikes at this time. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenSteps:

The ease of setup and use can provide ROI on your investment. Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

Working in a 24/7 call center it is difficult to locate required information searching pages in books or opening other systems. All of the required information needed to support the call center can be located in Screen Steps, whether if me a manual or a quick link. Review collected by and hosted on G2.com.

Donna R.

Owner

Small-Business (50 or fewer emp.)

4/30/2021

"Great Customer Service"

5/5

What do you like best about ScreenSteps?

We use ScreenSteps for our Salesforce-based Knowledge Base. I expected to like the software and that I would find it easy to use. But the speedy customer service and follow-up have been the most impressive. Kudos to Greg and his team! Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I haven't run into any problems with Screensteps. Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

We are customizing Salesforce by moving many of our internal processes to the platform. We created help modules for internal use so that all staff hit the ground running. We also use the Experience Cloud for a Customer Portal. We link helpful articles there, accessible to our customers, using ScreenSteps. Staff are cross-training colleagues using the help articles and have become reliant upon them to keep up with the latest changes to internal processes. Review collected by and hosted on G2.com.

Jennifer T.

Technology Platform Engagement & Support

Mid-Market (51-1000 emp.)

4/29/2021

"Great for SOPs, onboarding training, and on-demand instructions"

5/5

What do you like best about ScreenSteps?

The system is easy to set up, works great with Salesforce, and they have fantastic tech support when I have a question. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I'm racking my brain to think of something. We've used the tool for years and any issues we may have had were resolved with new development. Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

SOPs - For our staff, we have our procedures documented with step by step directions. This is used during their onboarding and as a resource.

The bulk of our step by step directions are geared towards our clients that use our community in Salesforce.

I also upload a copy of our weekly newsletter for a searchable resource and imbed the link to the recordings of our weekly training. Review collected by and hosted on G2.com.

Baden B.

Quality Compliance Manager

Mid-Market (51-1000 emp.)

5/26/2021

"Training Document Dilemma Sorted"

5/5

What do you like best about ScreenSteps?

Document creation and management ease... Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

No significant dislikes of this software. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenSteps:

I would certainly recommend any business large or small to talk to the Screensteps team to assess if their excellent software would be able to provide the document management and training outcomes desired. Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

It can create training collateral that is available to users within the application. Once created, editing and managing the content is simple to do and can be controlled by multiple contributors. Once core training articles have been created they can then be used to develop courses that can be role or task specific. Review collected by and hosted on G2.com.

Linda K.

Director IT Services

Financial Services

Mid-Market (51-1000 emp.)

4/23/2021

"We love ScreenSteps!"

5/5

What do you like best about ScreenSteps?

Migrating to this new platform was super easy which supported a seamless rollout. Feedback received from our end users has been consistently positive providing our staff the ability to quickly find information to do their job. Most importantly, the vendor is very supportive and responsive with meeting our needs whether it's customization or considering new enhancements to make an already great product even better. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

ScreenSteps can be used to house documents but there are limitations Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

Ability to create different manuals for specific areas but have them housed in one location. Providing a very effective Search function for end users to quickly find what they are looking for. Administering the site is easy requiring minimal training allowing many levels within the organization to be content authors. Great functons like instant screen captures, workflows and checklists creates a great user experience. In additional, the platforms provides great analytics which helps us to continue to improve the tool for our end users. Review collected by and hosted on G2.com.