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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Starting at $100.00 10 User Per Month
Guru
Star Rating
(2,308)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both ScreenSteps and Guru have a strong star rating of 4.7, indicating high satisfaction among users, but Guru has a significantly larger number of reviews (1989) compared to ScreenSteps (53), suggesting a more established user base.
- Reviewers mention that ScreenSteps excels in its rich text editor and drag-and-drop editor features, which are rated at 9.7, making content creation intuitive and user-friendly. In contrast, Guru's document upload feature is highlighted by users as a strong point, rated at 9.1, but lacks the same level of editing flexibility.
- G2 users report that ScreenSteps has superior quality of support, rated at 9.6, compared to Guru's 9.4. This suggests that users may find more responsive and helpful customer service with ScreenSteps when they encounter issues.
- Users on G2 highlight that Guru offers a free trial, making it more accessible for new users to test the software before committing financially, while ScreenSteps starts at a price of $100.00, which may deter some potential users.
- Reviewers mention that both products have strong knowledge base features, rated at 9.7, but Guru's publishing workflows are rated slightly lower at 9.2, indicating that users may find ScreenSteps more efficient for managing and publishing content.
- Users say that while both platforms provide solid performance and reliability, Guru shines with a higher rating of 9.5 compared to ScreenSteps' 9.2, suggesting that Guru may offer a more stable experience during high-demand usage.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Guru
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.2
1,909
9.2
38
Ease of Use
9.3
1,930
9.2
38
Ease of Setup
9.3
948
9.3
28
Ease of Admin
9.0
476
9.2
30
Quality of Support
9.3
1,507
9.6
33
Has the product been a good partner in doing business?
9.4
429
9.7
29
Product Direction (% positive)
9.2
1,808
8.1
36
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.3
105
Not enough data
9.3
105
Not enough data
9.4
105
Not enough data
Content Discovery
9.4
105
Not enough data
9.2
103
Not enough data
9.2
102
Not enough data
8.9
103
Not enough data
9.3
101
Not enough data
9.1
103
Not enough data
Generative AI
9.1
63
Not enough data
9.1
64
Not enough data
Administration
9.2
677
Not enough data
9.2
671
Not enough data
9.1
666
Feature Not Available
Knowledge Management
9.6
789
9.7
6
9.2
740
9.7
5
9.2
702
8.3
5
Compliance
9.2
686
Not enough data
9.2
657
Feature Not Available
9.2
653
Feature Not Available
9.1
632
Feature Not Available
Customer Support
9.2
760
Feature Not Available
9.2
720
Feature Not Available
9.0
648
Not enough data
Data Security
9.2
635
Feature Not Available
9.2
630
8.0
5
9.3
651
8.7
5
9.1
634
Not enough data
Administration
9.2
678
Not enough data
9.3
701
9.0
5
9.4
768
9.2
6
Generative AI
9.0
484
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
9.0
685
Not enough data
9.1
642
Not enough data
9.0
683
Not enough data
8.8
582
Not enough data
8.9
542
Feature Not Available
9.1
554
Not enough data
Knowledge Dissemination
8.9
669
Not enough data
9.0
667
9.7
5
9.5
736
9.0
5
9.1
712
Not enough data
9.1
574
Not enough data
9.2
577
Not enough data
9.3
582
Not enough data
9.0
548
Not enough data
9.2
558
Not enough data
Agentic AI - Knowledge Base
8.6
101
Not enough data
8.9
100
Not enough data
8.8
99
Not enough data
Compatibility
9.3
94
Not enough data
8.9
91
Not enough data
8.9
94
Not enough data
Agentic AI - Enterprise Search Software
8.8
43
Not enough data
8.7
43
Not enough data
9.0
43
Not enough data
8.8
42
Not enough data
9.0
43
Not enough data
8.6
43
Not enough data
Search Queries
9.2
92
Not enough data
9.4
95
Not enough data
9.1
91
Not enough data
9.1
88
Not enough data
9.3
93
Not enough data
AI powered search - Enterprise Search Software
8.8
30
Not enough data
8.3
29
Not enough data
9.3
29
Not enough data
Functionality
9.0
92
Not enough data
9.4
94
Not enough data
9.1
95
Not enough data
Compatibility - Enterprise Search Software
8.9
29
Not enough data
9.5
30
Not enough data
8.6
29
Not enough data
Functionality - Enterprise Search Software
8.9
29
Not enough data
9.5
29
Not enough data
9.1
29
Not enough data
Search Queries - Enterprise Search Software
8.9
30
Not enough data
9.6
30
Not enough data
8.6
30
Not enough data
9.3
29
Not enough data
Responses
8.6
54
Not enough data
8.8
52
Not enough data
9.2
55
Not enough data
Automation - AI Agents
8.6
51
Not enough data
8.4
52
Not enough data
8.2
53
Not enough data
8.8
53
Not enough data
9.0
53
Not enough data
Platform
8.8
56
Not enough data
8.8
53
Not enough data
8.6
54
Not enough data
Autonomy - AI Agents
8.9
54
Not enough data
8.8
53
Not enough data
8.8
54
Not enough data
8.8
54
Not enough data
Generative AI
9.0
55
Not enough data
8.8
54
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
8.7
55
Not enough data
8.7
54
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and ScreenSteps are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Employee Intranet, Enterprise Search Software, AI Agent Builders, and AI IT Agents
ScreenSteps is categorized as Work Instructions and Standard Operating Procedures
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.8%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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