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Compare Guru and ScreenSteps

See this
side-by-side comparison of Guru vs. ScreenSteps
based on preference data from user reviews. Guru rates 4.6/5 stars with 881 reviews. By contrast, ScreenSteps rates 4.5/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Guru
Guru
(881)
4.6 out of 5
Guru
Optimized for quick response
ScreenSteps
ScreenSteps
(28)
4.5 out of 5
ScreenSteps
Star Rating
ScreenSteps
ScreenSteps
Market Segments
Guru
Guru
Mid-Market (58.6% of reviews)
ScreenSteps
ScreenSteps
Mid-Market (55.6% of reviews)
Entry Level Price
Guru
Guru
Free/Month
ScreenSteps
ScreenSteps
Starting at $150 per month billed annually - $180/month when billed monthly

Guru vs ScreenSteps

When assessing the two solutions, reviewers found ScreenSteps easier to use, set up, and administer. Reviewers also preferred doing business with ScreenSteps overall.

  • Guru and ScreenSteps both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Guru over ScreenSteps.
Categories
Shared Categories
Guru
Guru
ScreenSteps
ScreenSteps
Guru and ScreenSteps are categorized as Contact Center Knowledge Base and Enterprise Wiki
Unique Categories
Guru
Guru is categorized as Sales Enablement
ScreenSteps
ScreenSteps is categorized as Work Instructions
Pricing
Guru
Guru Pricing
Starter Plan
Free/Month
Builder plan
14/month
Expert Plan
$24
Free Trial
ScreenSteps
ScreenSteps Pricing
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
Free Trial
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Ratings
Meets Requirements
Guru
Guru
9.1
Responses: 665
ScreenSteps
ScreenSteps
9.1
Responses: 25
Ease of Use
Guru
Guru
9.0
Responses: 673
ScreenSteps
ScreenSteps
9.1
Responses: 25
Ease of Setup
Guru
Guru
8.7
Responses: 206
ScreenSteps
ScreenSteps
9.4
Responses: 17
Ease of Admin
Guru
Guru
8.8
Responses: 217
ScreenSteps
ScreenSteps
9.4
Responses: 18
Quality of Support
Guru
Guru
9.3
Responses: 466
ScreenSteps
ScreenSteps
9.6
Responses: 21
Ease of Doing Business With
Guru
Guru
9.4
Responses: 186
ScreenSteps
ScreenSteps
9.7
Responses: 17
Product Direction (% positive)
Guru
Guru
8.8
Responses: 641
ScreenSteps
ScreenSteps
7.7
Responses: 25
Features
Administration
Database Management
Guru
Guru
9.3
Responses: 39
ScreenSteps
ScreenSteps
Not enough data available
Data Workflows
Guru
Guru
9.2
Responses: 37
ScreenSteps
ScreenSteps
Not enough data available
Issue Management
Guru
Guru
9.3
Responses: 32
ScreenSteps
ScreenSteps
Feature Not Available
Wiki Pages
Templates
Guru
Guru
8.8
Responses: 47
ScreenSteps
ScreenSteps
Not enough data available
In-Content Feedback
Guru
Guru
9.1
Responses: 61
ScreenSteps
ScreenSteps
Not enough data available
Comments
Guru
Guru
9.3
Responses: 66
ScreenSteps
ScreenSteps
Not enough data available
Versioning and Version History
Guru
Guru
9.4
Responses: 57
ScreenSteps
ScreenSteps
Not enough data available
Decision Trees
Guru
Guru
9.0
Responses: 36
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Management
Knowledge Base
Guru
Guru
9.7
Responses: 69
ScreenSteps
ScreenSteps
Not enough data available
Publishing Workflows
Guru
Guru
9.4
Responses: 59
ScreenSteps
ScreenSteps
Not enough data available
Analytics
Guru
Guru
9.2
Responses: 52
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Base
Q & A
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Link Sharing
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Searchable
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Compliance
Policies and Controls
Guru
Guru
9.2
Responses: 43
ScreenSteps
ScreenSteps
Not enough data available
Data Governance
Guru
Guru
9.2
Responses: 32
ScreenSteps
ScreenSteps
Feature Not Available
Compliance
Guru
Guru
8.9
Responses: 30
ScreenSteps
ScreenSteps
Feature Not Available
Auditing
Guru
Guru
9.0
Responses: 28
ScreenSteps
ScreenSteps
Feature Not Available
Knowledge Dissemination
Page Analytics
Guru
Guru
9.1
Responses: 60
ScreenSteps
ScreenSteps
Not enough data available
Permissions
Guru
Guru
9.1
Responses: 60
ScreenSteps
ScreenSteps
Not enough data available
Knowledge Sharing
Guru
Guru
9.6
Responses: 79
ScreenSteps
ScreenSteps
Not enough data available
In-Context Knowledge
Guru
Guru
9.6
Responses: 71
ScreenSteps
ScreenSteps
Not enough data available
Notifications
Guru
Guru
9.2
Responses: 70
ScreenSteps
ScreenSteps
Feature Not Available
Customer Support
Intelligent Search
Guru
Guru
9.4
Responses: 62
ScreenSteps
ScreenSteps
Feature Not Available
Suggestions
Guru
Guru
9.2
Responses: 52
ScreenSteps
ScreenSteps
Feature Not Available
Decision Trees
Guru
Guru
8.9
Responses: 39
ScreenSteps
ScreenSteps
Not enough data available
Security
Verification
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Role-Based Permission
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Public vs Private
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Data Security
Risk Data Attributes
Guru
Guru
9.3
Responses: 28
ScreenSteps
ScreenSteps
Feature Not Available
Data Transport
Guru
Guru
9.4
Responses: 29
ScreenSteps
ScreenSteps
Not enough data available
Access Management
Guru
Guru
9.3
Responses: 33
ScreenSteps
ScreenSteps
Not enough data available
Multi-Factor Authentication
Guru
Guru
9.3
Responses: 32
ScreenSteps
ScreenSteps
Not enough data available
Administration
Integrations
Guru
Guru
9.2
Responses: 46
ScreenSteps
ScreenSteps
Not enough data available
User, Role, and Access Management
Guru
Guru
9.2
Responses: 49
ScreenSteps
ScreenSteps
Not enough data available
Performance and Reliability
Guru
Guru
9.4
Responses: 70
ScreenSteps
ScreenSteps
Not enough data available
Content
Trackable Analytics
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Import
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
File Viewing
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Update Notifications
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Communication
Social Features
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Tagging
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Upload
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Comments
Guru
Guru
Not enough data available
ScreenSteps
ScreenSteps
Not enough data available
Reviewers' Company Size
Reviewers of both Guru and ScreenSteps were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Guru
Guru
17.6%
ScreenSteps
ScreenSteps
40.7%
Mid-Market
(51-1000 emp.)
Guru
Guru
58.6%
ScreenSteps
ScreenSteps
55.6%
Enterprise
(> 1000 emp.)
Guru
Guru
23.8%
ScreenSteps
ScreenSteps
3.7%
Reviewers' Industry
Guru
Guru Industry
Computer Software
22.5%
Internet
16.7%
Information Technology and Services
10.8%
Financial Services
5.6%
Marketing and Advertising
5.3%
Other
39.1%
ScreenSteps
ScreenSteps Industry
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
Reviews
Most Helpful Favorable Review
Guru
Dane B.
Administrator in Consumer Electronics

The search functionality from our support agent's perspective is amazing. From an admin standpoint, the analytics are sweet!

ScreenSteps
G
Administrator in Real Estate

Getting started with ScreenSteps was easy. It isn't hard to figure out how to setup your users and access levels. There were many resources available to assist as well.

Most Helpful Critical Review
Guru
G
User in Financial Services

A bit hard to keep track of starred pages (sometimes you will find something one day and not find it another day)

ScreenSteps
GP
Administrator in Publishing

Integration with other services is limited and because it is more of a manual it is not a good solution for dynamic self-help.

Discussions
Guru
Guru Discussions
Do we have any mobile app for Guru?
2 comments
Aditya T.
AT
No there is not, however the Web app does scale to phonesRead more
What are the supported languages available?
1 comment
G2
English (UK) English (US) French (France) German (Germany) Japanese Portuguese (Brazil) Spanish (Latin America) Spanish (Spain)Read more
Are there any requirements needed to use Guru?
1 comment
Offical Response from Guru
Guru is a cloud-based platform, so all you really need is a current web browser and internet connection. Guru also offers browser extensions for most major...Read more
ScreenSteps
ScreenSteps Discussions
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ScreenSteps has no discussions with answers
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