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# Guru vs ScreenSteps Comparison - What are their main differences?

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GuruScreenSteps[+ Add Product](#)

Reviews

**Guru** [

4.7/5(2,328)

](https://www.g2.com/products/guru/reviews#reviews)

**ScreenSteps** [

4.7/5(54)

](https://www.g2.com/products/screensteps/reviews#reviews)

Pricing

**Guru**
Free Trial

**Contact Us** · AI Source of Truth Platform

**ScreenSteps**
Free Trial

**Starting at $100.00** 10 User Per Month · Answer Plan

**Pricing Insights**
from reviews

Time to Implement

**Guru**
2 months

Based on 75 responses

**ScreenSteps**
1 monthFaster

Based on 5 responses

Return on Investment

**Guru**
10 months

Based on 53 responses

**ScreenSteps**
10 months

Based on 7 responses

Perceived Cost

**Guru**
$$$$$

**ScreenSteps**
$$$$$

Average Discount

**Guru**
12%2% more

**ScreenSteps**
10%

 ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")

 ![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Guru**
[
Ease of Use (726)
](https://www.g2.com/products/guru/reviews?filters%5Bsentiment_snippet%5D=1290025&qs=pros-and-cons#reviews)[
Helpful (411)
](https://www.g2.com/products/guru/reviews?filters%5Bsentiment_snippet%5D=1283841&qs=pros-and-cons#reviews)[
Search Functionality (148)
](https://www.g2.com/products/guru/reviews?filters%5Bsentiment_snippet%5D=1289756&qs=pros-and-cons#reviews)[
Inefficient Search (146)
](https://www.g2.com/products/guru/reviews?filters%5Bsentiment_snippet%5D=1286508&qs=pros-and-cons#reviews)

**ScreenSteps**
[
Ease of Use (1)
](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611854&qs=pros-and-cons#reviews)[
Easy Setup (1)
](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611897&qs=pros-and-cons#reviews)[
Formatting Issues (1)
](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611923&qs=pros-and-cons#reviews)[
Limited Options (1)
](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611887&qs=pros-and-cons#reviews)

Integrations

**Guru**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/chrome-os.jpeg "Product Avatar Image")

Chrome OS

](https://www.g2.com/products/chrome-os/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[
View all
](https://www.g2.com/products/guru/integrations)

**ScreenSteps**
Not enough data

Screenshots

**Guru**
 ![Guru screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1359478/Guru-howitworks-gif2-v1b-_2_.gif)

**ScreenSteps**
 ![ScreenSteps screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/62783/expirable-direct-uploads_2Fdb303ccb-1a59-4209-9ded-b3e031ee5782_2Fknowledge-base_1.png)

Ratings

Meets Requirements

**Guru**

9.3

9.31,887

**ScreenSteps**

9.2

9.238

Ease of Use

**Guru**

9.3

9.31,909

**ScreenSteps**

9.2

9.238

Ease of Setup

**Guru**

9.3

9.3922

**ScreenSteps**

9.3

9.328

Ease of Admin

**Guru**

9.0

9.0475

**ScreenSteps**

9.2

9.230

Quality of Support

**Guru**

9.4

9.41,485

**ScreenSteps**

9.6

9.633

Has the product been a good partner in doing business?

**Guru**

9.4

9.4428

**ScreenSteps**

9.7

9.729

Product Direction (% positive)

**Guru**

9.2

9.21,783

**ScreenSteps**

8.1

8.136

Features

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

9.3

917

8.9

6

Administration

Database Management 

9.3(won by default)

640

Not enough data

Data Workflows

9.2(won by default)

635

Not enough data

Issue Management

9.2(won by default)

630

Feature Not Available

Knowledge Management

Knowledge Base

9.7(tied score)

757

9.7(tied score)

6

Publishing Workflows

9.3

704

9.7(won by 0.4)

5

Analytics

9.2(won by 0.9)

668

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

5

Compliance

Policies and Controls

9.3(won by default)

650

Not enough data

Data Governance

9.3(won by default)

621

Feature Not Available

Compliance

9.3(won by default)

618

Feature Not Available

Auditing

9.2(won by default)

596

Feature Not Available

Customer Support

Intelligent Search

9.2(won by default)

725

Feature Not Available

Suggestions

9.2(won by default)

685

Feature Not Available

Decision Trees

9.1(won by default)

613

Not enough data

Data Security

Data Transport

9.3(won by 1.3)

592

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

5

Access Management

9.3(won by 0.6)

615

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

5

Risk Data Attributes

9.2(won by default)

598

Feature Not Available

Multi-Factor Authentication

9.2(won by default)

598

Not enough data

Administration

User, Role, and Access Management

9.3(won by 0.3)

666

9.0

5

Performance and Reliability

9.5(won by 0.3)

733

9.2

6

Integrations

9.2(won by default)

645

Not enough data

Generative AI

AI Text Summarization

9.1(won by default)

456

Not enough data

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

9.1

876

9.4

5

Knowledge Pages

Templates

9.0(won by default)

655

Not enough data

In-Content Feedback

9.1(won by default)

612

Not enough data

Versioning and Version History

9.1(won by default)

654

Not enough data

Decision Trees

8.9(won by default)

552

Not enough data

Duplicate Detection

8.9(won by default)

511

Feature Not Available

Content Editor

9.1(won by default)

523

Not enough data

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Permissions

9.1

635

9.7(won by 0.6)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Sharing

9.5(won by 0.5)

712

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.0

5

Page Analytics

9.0(won by default)

640

Not enough data

Notifications

9.2(won by default)

683

Not enough data

Advanced Search

9.2(won by default)

547

Not enough data

Browser Extension

9.2(won by default)

550

Not enough data

Organization

9.4(won by default)

557

Not enough data

Other Integrations

9.0(won by default)

527

Not enough data

Knowledge Integrations

9.2(won by default)

532

Not enough data

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

8.8(won by default)

78

Not enough data

Natural Language Interaction

9.0(won by default)

78

Not enough data

Proactive Assistance

8.9(won by default)

79

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Insight Engines[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

9.5

137

Not enough data

Content Management

Data Centralization - Insight Engines

9.6(won by default)

87

Not enough data

Archiving - Insight Engines

9.6(won by default)

87

Not enough data

Search Analysis - Insight Engines

9.5(won by default)

84

Not enough data

Intelligent Search

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Content Discovery

Search Interface - Insight Engines

9.5(won by default)

88

Not enough data

AI Functionality - Insight Engines

9.5(won by default)

85

Not enough data

NLP Functionality - Insight Engines

9.5(won by default)

83

Not enough data

Data Mining - Insight Engines

9.2(won by default)

83

Not enough data

Structured Navigation - Insight Engines

9.6(won by default)

81

Not enough data

Machine Learning - Insight Engines

9.5(won by default)

82

Not enough data

Full Text Search

Not enough data

Not enough data

Semantic Search

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Generative AI

AI Text Generation

9.4(won by default)

44

Not enough data

AI Text Summarization

9.4(won by default)

45

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Analytics

Not enough data

Not enough data

Data Source Connectors

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Automatic Backup

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Data Aggregation

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Indexing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Data Classification

Not enough data

Not enough data

Data Discovery

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Work Instructions[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

Not enough data

9.4

8

Guide Options

Rich Text Editor

Not enough data

9.7(won by default)

5

Drag and Drop Editor

Not enough data

9.7(won by default)

6

Page Templates

Not enough data

9.3(won by default)

5

Video Tutorials

Not enough data

9.7(won by default)

5

Document Upload

Not enough data

9.4(won by default)

6

Guide Tools

Training Modules

Not enough data

9.0(won by default)

5

Analytics

Not enough data

9.0(won by default)

5

Prerequisites

Not enough data

Not enough data

Workflows

Not enough data

Not enough data

Access Options

Multi-Language Support

Not enough data

Not enough data

Mobile Device Support

Not enough data

Not enough data

Single Sign-On (SSO)

Not enough data

Not enough data

Decision Support

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Enterprise Search Software[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

9.2

127

Not enough data

Compatibility

Federated Search

9.3(won by default)

74

Not enough data

File Types

9.1(won by default)

72

Not enough data

Global Language Support

9.1(won by default)

75

Not enough data

Agentic AI - Enterprise Search Software

Autonomous Task Execution

8.9(won by default)

24

Not enough data

Multi-step Planning

8.9(won by default)

25

Not enough data

Cross-system Integration

9.2(won by default)

25

Not enough data

Adaptive Learning

9.0(won by default)

24

Not enough data

Proactive Assistance

8.9(won by default)

25

Not enough data

Decision Making

8.8(won by default)

24

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Search Queries

Typo Tolerance

9.4(won by default)

73

Not enough data

Faceted Search

9.4(won by default)

76

Not enough data

Synonyms

9.3(won by default)

72

Not enough data

Highlighting

9.4(won by default)

69

Not enough data

Natural Language

9.2(won by default)

74

Not enough data

Full Text Search

Not enough data

Not enough data

AI powered search - Enterprise Search Software

Generative RAG (Retrieval augmented generation)

9.0(won by default)

19

Not enough data

Relevance Tuning

9.1(won by default)

18

Not enough data

NLP & Semantic search

9.1(won by default)

18

Not enough data

Fuzzy Search

Not enough data

Not enough data

Functionality

Personalization

9.2(won by default)

74

Not enough data

Search Analytics

9.4(won by default)

75

Not enough data

Integrations

9.3(won by default)

80

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Compatibility - Enterprise Search Software

File Types

9.2(won by default)

18

Not enough data

Federated Search

9.6(won by default)

19

Not enough data

Global Language Support

8.7(won by default)

18

Not enough data

Additional Functionality

Sentiment Analysis

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Indexing

Not enough data

Not enough data

Autocomplete

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

For Enterprises

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Functionality - Enterprise Search Software

Personalization

9.2(won by default)

19

Not enough data

Search Analytics

9.6(won by default)

19

Not enough data

Integrations

9.4(won by default)

20

Not enough data

Search Queries - Enterprise Search Software

Highlighting

9.6(won by default)

19

Not enough data

Faceted Search

8.9(won by default)

19

Not enough data

Typo Tolerance

9.5(won by default)

19

Not enough data

Synonyms

9.8(won by default)

18

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

9.1

108

Not enough data

Responses

Personalization

9.1(won by default)

41

Not enough data

Route To Human

9.3(won by default)

38

Not enough data

Natural Language Understanding (NLU)

8.8(won by default)

41

Not enough data

Multi-Language

Not enough data

Not enough data

Automation - AI Agents

Sales Follow-Up

8.7(won by default)

35

Not enough data

Customer Interaction Automation

8.7(won by default)

39

Not enough data

Lead Generation

8.7(won by default)

37

Not enough data

Document Processing

8.9(won by default)

42

Not enough data

Feedback Collection

9.1(won by default)

38

Not enough data

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Platform

Conversation Editor

9.1(won by default)

39

Not enough data

Integration

9.3(won by default)

43

Not enough data

Human-In-The-Loop

9.3(won by default)

41

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

9.1(won by default)

41

Not enough data

Adaptive Responses

9.1(won by default)

40

Not enough data

Task Execution

9.2(won by default)

40

Not enough data

Problem Solving

9.2(won by default)

42

Not enough data

Generative AI

AI Text Generation

8.8(won by default)

42

Not enough data

AI Text Summarization

9.0(won by default)

40

Not enough data

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

AI Agent Builders[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

10.0

13

Not enough data

Customization - AI Agent Builders

Natural Language Configuration

10.0(won by default)

5

Not enough data

Tone Customization

Not enough data

Not enough data

Security Guardrails

Not enough data

Not enough data

API Security

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Functionality - AI Agent Builders

Proactive Response Capabilities

10.0(won by default)

5

Not enough data

Omni-channel Support

Not enough data

Not enough data

Agent Branding

Not enough data

Not enough data

Seamless Human Escalation

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Multi-Modal Input Support

Not enough data

Not enough data

Data and Analytics - AI Agent Builders

Analytics & Reporting

Not enough data

Not enough data

Contextual Awareness

Not enough data

Not enough data

Data Privacy Compliance

Not enough data

Not enough data

Integration - AI Agent Builders

Platform Interoperability

10.0(won by default)

5

Not enough data

Workflow Automation

Not enough data

Not enough data

API Usage

Not enough data

Not enough data

CRM Data Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Version Control

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Webhooks

Not enough data

Not enough data

API

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Fallback Handling

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Built-in AI Assistant

Not enough data

Not enough data

Automated Testing

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Agent Design Tools

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Model Training

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Debugging

Not enough data

Not enough data

Deployment Management

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);)

Not enough data

Not enough data

Feedback Management

Feedback Management

Not enough data

Not enough data

Proactive Error Detection

Proactive Error Detection

Not enough data

Not enough data

Alerts/Notifications

Alerts/Notifications

Not enough data

Not enough data

Document Management

Document Management

Not enough data

Not enough data

Self Service Portal

Self Service Portal

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Reporting/Analytics

Reporting/Analytics

Not enough data

Not enough data

Security & Compliance

Security & Compliance

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Integration into Third Party Applications

Integration into Third Party Applications

Not enough data

Not enough data

AI Agent Configuration

AI Agent Configuration

Not enough data

Not enough data

Adaptive Learning

Adaptive Learning

Not enough data

Not enough data

IT Incident Management

IT Incident Management

Not enough data

Not enough data

Automated Routing

Automated Routing

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Knowledge Base Integration

Knowledge Base Integration

Not enough data

Not enough data

Support Ticket Management

Support Ticket Management

Not enough data

Not enough data

Workflow Automation

Workflow Automation

Not enough data

Not enough data

Automation - AI IT Agents

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Autonomy - AI IT Agents

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Independent Decision Making

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

IT Ticket Management - AI IT Agents

Ticket Status Updates

Not enough data

Not enough data

SLA Monitoring

Not enough data

Not enough data

Ticket Categorization

Not enough data

Not enough data

Ticket Assignment

Not enough data

Not enough data

Automated Ticket Creation

Not enough data

Not enough data

IT Support Automation - AI IT Agents

Knowledge Base Utilization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Real-Time Troubleshooting

Not enough data

Not enough data

User Self-Service Assistance

Not enough data

Not enough data

Proactive Issue Detection

Not enough data

Not enough data

Standard Operating Procedures[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Task Tracking

Activity Feed

Not enough data

Not enough data

Task Schedules

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Checklist Options

Templates

Not enough data

Not enough data

Native Forms

Not enough data

Not enough data

Downloadable Manuals

Not enough data

Not enough data

Software Availability

Integrations

Not enough data

Not enough data

Permissions

Not enough data

Not enough data

Mobile Application

Not enough data

Feature Not Available

Desktop Application

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")](https://www.g2.com/products/guru/reviews)

Guru

Small-Business(50 or fewer emp.)

14.1%

Mid-Market(51-1000 emp.)

56.6%

Enterprise(\> 1000 emp.)

29.3%

[![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")](https://www.g2.com/products/screensteps/reviews)

ScreenSteps

Small-Business(50 or fewer emp.)

44.0%

Mid-Market(51-1000 emp.)

50.0%

Enterprise(\> 1000 emp.)

6.0%

Small-Business

(50 or fewer emp.)

14.1%

44.0%

Mid-Market

(51-1000 emp.)

56.6%

50.0%

Enterprise

(\> 1000 emp.)

29.3%

6.0%

Reviewers' Industry

[![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")](https://www.g2.com/products/guru/reviews)
Guru

Computer Software

14.4%

Information Technology and Services

10.6%

Consumer Services

8.9%

Internet

6.5%

Financial Services

6.2%

Other

53.5%

[![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")](https://www.g2.com/products/screensteps/reviews)
ScreenSteps

Computer Software

43.1%

Banking

5.9%

Financial Services

5.9%

Non-Profit Organization Management

5.9%

Information Technology and Services

3.9%

Other

35.3%

FAQs

## Guru vs ScreenSteps FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between ScreenSteps vs Guru?

ScreenSteps and Guru are both highly rated Work Instructions platforms, but Guru stands out for its advanced integrations and intelligent search, while ScreenSteps is praised for its ease of use and support quality.

| [ScreenSteps](https://www.g2.com/products/screensteps/reviews) | [Guru](https://www.g2.com/products/guru/reviews) |
| --- | --- |
| 4.7/5 (54 reviews) | 4.7/5 (2,322 reviews) |
| Mid-Market | Mid-Market |
| 9.3 | 9.3 |
| 9.6 | 9.4 |
| Ease of Use | Ease of Use |

### How do the pricing models of ScreenSteps and Guru compare?

Guru is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ScreenSteps.

- **ScreenSteps:** In recent reviews, some users mention that the price could be more accessible for small companies, and there are requests for more flexible backup/export options.
- **Guru:** Reviewers consistently highlight Guru's value, with no significant negative sentiment about pricing in recent feedback.

### What are the best alternatives to ScreenSteps and Guru?

The top three alternatives to ScreenSteps and Guru are Notion, livepro Knowledge Management, and ClickUp.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ScreenSteps](https://www.g2.com/products/screensteps/reviews) | 4.7/5 (54) | Mid-Market | Some reviewers mention price could be more accessible for small companies | Ease of Use |
| [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5 (2,322) | Mid-Market | Reviewers consistently highlight value | Ease of Use |
| [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5 (13,770) | Small-Business | — | Flexible workspace and documentation |
| [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) | 4.8/5 (168) | Mid-Market | — | Knowledge management capabilities |
| [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5 (13,736) | Small-Business | — | Project management and collaboration |

### Which Work Instructions features should I prioritize when comparing ScreenSteps and Guru?

Buyers comparing ScreenSteps and Guru should prioritize integrations, intelligent search, data governance, knowledge base structure, and ease of use.

- **Integrations:** Guru is cited in 204 reviews for integrations, especially with Slack and Confluence; ScreenSteps reviewers mention integration with Zendesk and Salesforce in recent feedback.
- **Intelligent Search:** Guru offers intelligent search, with 190 all-time mentions for search functionality; ScreenSteps is praised for search ease in recent reviews.
- **Data Governance:** Guru provides auditing, compliance, and data governance features not present in ScreenSteps.
- **Knowledge Base Structure:** Guru's card-based format is frequently mentioned (206 all-time mentions for knowledge base), while ScreenSteps is praised for structured manuals and articles.
- **Ease of Use:** Guru has 742 all-time mentions for ease of use; ScreenSteps is also praised for ease of use in recent reviews.

### What are the pros and cons of ScreenSteps vs Guru?

ScreenSteps' headline strength is its ease of use and support quality, while Guru excels in integrations and intelligent search.

- **ScreenSteps strengths:** Reviewers highlight ease of use, easy setup, efficiency, helpfulness, and navigation ease (all-time mentions: 1 each).
- **ScreenSteps trade-offs:** Formatting issues and limited options are noted (all-time mentions: 1 each).
- **Guru strengths:** Ease of use (742), helpfulness (411), comprehensive information (310), easy access (298), information accuracy (283), efficiency (259), intuitive interface (235), features (232), easy integrations (218), knowledge base (206), integrations (204), search ease (195), search functionality (190), daily use (187), navigation ease (177), user interface (172), setup ease (166), knowledge accessibility (164), tools (160), customer support (159).
- **Guru trade-offs:** Reviewers mention that the card-based UI can be rigid for long-form documentation, and advanced search sometimes requires precise keywords, leading to navigation challenges as the knowledge base grows.

### Is ScreenSteps or Guru better for small businesses?

Guru is the better fit for small businesses, as it is widely adopted in the small-business segment and praised for ease of use and integrations.

- **ScreenSteps:** Largest segment is Mid-Market; reviewers note ease of use and setup, but some mention pricing could be more accessible for small companies.
- **Guru:** Largest segment is Mid-Market, but many recent reviews come from small-business users who highlight ease of use, fast onboarding, and strong integrations.

### Which Work Instructions platform has better integrations?

Guru is favored for integrations, with extensive reviewer-cited support for Slack and Confluence.

- **ScreenSteps:** Recent reviews mention integration with Zendesk and Salesforce, but no all-time mention counts are available.
- **Guru:** 274 reviews mention its Slack integration, and 27 mention Confluence; integrations are cited in 204 reviews overall.

### How do ScreenSteps and Guru compare on customer support?

ScreenSteps and Guru are rated nearly equally on Quality of Support, with ScreenSteps at 9.6 and Guru at 9.4, indicating parity.

- **ScreenSteps:** Reviewers consistently praise fast, helpful, and responsive support, with many citing positive experiences and custom feature development.
- **Guru:** Reviewers highlight reliable support and helpful onboarding, with 159 all-time mentions for customer support.

### Which is easier to implement, ScreenSteps or Guru?

ScreenSteps and Guru are rated equally on Ease of Setup, both scoring 9.3, indicating parity in implementation experience.

- **ScreenSteps:** Reviewers describe setup as easy and intuitive, with minimal training required for administrators and contributors.
- **Guru:** Reviewers consistently report easy initial setup and onboarding, with many noting that training takes less than 30 minutes.

### Which product has better Knowledge Base?

Guru has the stronger Knowledge Base, with 206 all-time reviewer mentions and advanced features supporting knowledge management.

- **ScreenSteps:** Reviewers praise its structured manuals, articles, and search functionality, with recent positive sentiment for knowledge base creation and organization.
- **Guru:** Knowledge base is cited in 206 reviews, with additional strengths in intelligent search, verification workflows, and integrations supporting knowledge management.

Alternatives

**Guru Alternatives**

 ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp")

[
ClickUp
](/products/clickup/reviews)

 ![Notion](https://images.g2crowd.com/uploads/product/hd_favicon/43bf53de40136acd6c0aed67eb459fcd/notion.svg "Notion")

[
Notion
](/products/notion/reviews)

 ![Glean](https://images.g2crowd.com/uploads/product/hd_favicon/61fc2dd1b8055dd0dad4fac4cca7ad6e/glean-technologies-glean.svg "Glean")

[
Glean
](/products/glean-technologies-glean/reviews)

 ![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire")

[
Bloomfire
](/products/bloomfire/reviews)

**ScreenSteps Alternatives**

 ![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management")

[
livepro Knowledge Management
](/products/livepro-knowledge-management/reviews)

 ![Scribe](https://images.g2crowd.com/uploads/product/hd_favicon/c303e75e63fb4ef89018f108a13293da/scribe%282%29.svg "Scribe")

[
Scribe
](/products/scribe/reviews)

 ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")

[
Confluence
](/products/confluence/reviews)

 ![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire")

[
Bloomfire
](/products/bloomfire/reviews)