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Compare Guru and ScreenSteps 
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Starting at $100.00 10 User Per Month
Guru
Star Rating
(2,336)4.7 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Browse all 2 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to ScreenSteps. Users appreciate the chat feature that enhances customer support interactions, making it a preferred choice for teams needing quick access to information.
- Users say that ScreenSteps offers an intuitive experience, particularly highlighting its ease of use and fast support. Many find it beneficial for creating both internal and external manuals, with features that allow for easy searching and keyword integration.
- Reviewers mention that Guru's implementation process is straightforward, with a user-friendly interface that integrates seamlessly into daily workflows. This ease of setup is a significant advantage for teams looking to get started quickly without extensive training.
- According to verified reviews, ScreenSteps shines in customer support, with users noting the excellent customer experience as a key reason for their recommendations. This level of support can be crucial for teams that require ongoing assistance and guidance.
- G2 reviewers highlight that while both products have similar ratings for usability, Guru's extensive library of resources and community support makes it a more robust option for teams that rely heavily on knowledge sharing and collaboration.
- Users express that Guru's responsiveness and ability to provide precise answers enhances their understanding of customer issues, making it a valuable tool for support teams. In contrast, some users of ScreenSteps feel it could improve in adapting to specific workflow needs.
Pricing
Entry-Level Pricing
Guru
Team
Starting at $25.00
1 Seat Per Month
Predictable, seat-based pricing for teams getting started with Guru’s AI Source of Truth.
- AI-powered enterprise search
- Verified knowledge base
- AI chat & research
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Guru
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.2
1,918
9.2
38
Ease of Use
9.3
1,940
9.2
38
Ease of Setup
9.3
956
9.3
28
Ease of Admin
9.0
476
9.2
30
Quality of Support
9.3
1,516
9.6
33
Has the product been a good partner in doing business?
9.4
429
9.7
29
Product Direction (% positive)
9.2
1,816
8.1
36
Features by Category
Content Management
9.4
110
Not enough data
9.3
108
Not enough data
9.4
108
Not enough data
Content Discovery
9.4
111
Not enough data
9.3
108
Not enough data
9.3
107
Not enough data
8.9
103
Not enough data
9.5
100
Not enough data
9.2
102
Not enough data
Generative AI
9.3
70
Not enough data
9.3
71
Not enough data
Administration
9.2
675
Not enough data
9.2
668
Not enough data
9.1
664
Feature Not Available
Knowledge Management
9.6
792
9.7
6
9.3
734
9.7
5
9.2
695
8.3
5
Compliance
9.2
687
Not enough data
9.2
656
Feature Not Available
9.2
648
Feature Not Available
9.1
626
Feature Not Available
Customer Support
9.2
762
Feature Not Available
9.2
720
Feature Not Available
9.0
642
Not enough data
Data Security
9.2
630
Feature Not Available
9.2
624
8.0
5
9.3
649
8.7
5
9.1
630
Not enough data
Administration
9.2
674
Not enough data
9.3
700
9.0
5
9.4
769
9.2
6
Generative AI
9.0
486
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
9.0
682
Not enough data
9.1
635
Not enough data
9.1
682
Not enough data
8.8
579
Not enough data
8.9
544
Feature Not Available
9.1
554
Not enough data
Knowledge Dissemination
8.9
662
Not enough data
9.1
663
9.7
5
9.5
739
9.0
5
9.1
712
Not enough data
9.1
579
Not enough data
9.2
578
Not enough data
9.3
579
Not enough data
9.0
549
Not enough data
9.2
563
Not enough data
Agentic AI - Knowledge Base
8.7
96
Not enough data
9.0
98
Not enough data
8.9
96
Not enough data
Compatibility
9.3
98
Not enough data
8.9
94
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.8
46
Not enough data
8.7
42
Not enough data
8.9
46
Not enough data
8.8
41
Not enough data
9.0
45
Not enough data
8.7
42
Not enough data
Search Queries
9.1
92
Not enough data
9.5
95
Not enough data
9.1
90
Not enough data
9.1
86
Not enough data
9.3
98
Not enough data
AI powered search - Enterprise Search Software
8.4
37
Not enough data
8.4
31
Not enough data
9.5
36
Not enough data
Functionality
9.0
94
Not enough data
9.4
96
Not enough data
9.1
95
Not enough data
Compatibility - Enterprise Search Software
9.0
29
Not enough data
9.5
30
Not enough data
8.7
29
Not enough data
Functionality - Enterprise Search Software
9.0
29
Not enough data
9.6
29
Not enough data
9.2
30
Not enough data
Search Queries - Enterprise Search Software
9.1
30
Not enough data
9.2
31
Not enough data
8.6
31
Not enough data
9.4
29
Not enough data
Responses
8.7
57
Not enough data
8.8
62
Not enough data
9.2
65
Not enough data
Automation - AI Agents
8.8
52
Not enough data
8.4
61
Not enough data
8.4
63
Not enough data
8.9
57
Not enough data
9.0
54
Not enough data
Platform
8.8
59
Not enough data
8.9
58
Not enough data
8.6
61
Not enough data
Autonomy - AI Agents
8.9
59
Not enough data
8.9
60
Not enough data
8.8
63
Not enough data
9.0
57
Not enough data
Generative AI
9.1
65
Not enough data
8.9
65
Not enough data
Customization - AI Agent Builders
10.0
7
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
Functionality - AI Agent Builders
9.4
6
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
8.8
7
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.9
6
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and ScreenSteps are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
ScreenSteps is categorized as Work Instructions and Standard Operating Procedures
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.6%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.2%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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