Compare Guru and ScreenSteps
See this
side-by-side comparison of Guru vs. ScreenSteps
based on preference data from user reviews. Guru rates 4.6/5 stars with 881 reviews. By contrast, ScreenSteps rates 4.5/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Guru Optimized for quick response |  ScreenSteps | |
| Star Rating | Guru | ScreenSteps |
| Market Segments | Guru Mid-Market (58.6% of reviews) | ScreenSteps Mid-Market (55.6% of reviews) |
| Entry Level Price | Guru Free/Month | ScreenSteps Starting at $150 per month billed annually - $180/month when billed monthly |
Guru vs ScreenSteps
When assessing the two solutions, reviewers found ScreenSteps easier to use, set up, and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Guru and ScreenSteps both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Guru over ScreenSteps.
Categories
Shared Categories
Guru and ScreenSteps are categorized as Contact Center Knowledge Base and Enterprise Wiki
Unique Categories
Guru is categorized as Sales Enablement
ScreenSteps is categorized as Work Instructions
Pricing
Starter Plan
Free/Month
Builder plan
14/month
Expert Plan
$24
Free Trial
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
Free Trial
Ratings
Meets Requirements
Guru
Responses: 665
ScreenSteps
Responses: 25
Ease of Use
Guru
Responses: 673
ScreenSteps
Responses: 25
Ease of Setup
Guru
Responses: 206
ScreenSteps
Responses: 17
Ease of Admin
Guru
Responses: 217
ScreenSteps
Responses: 18
Quality of Support
Guru
Responses: 466
ScreenSteps
Responses: 21
Ease of Doing Business With
Guru
Responses: 186
ScreenSteps
Responses: 17
Product Direction (% positive)
Guru
Responses: 641
ScreenSteps
Responses: 25
Features
Administration
Database Management
Guru
Responses: 39
ScreenSteps
Data Workflows
Guru
Responses: 37
ScreenSteps
Issue Management
Guru
Responses: 32
ScreenSteps
Wiki Pages
Templates
Guru
Responses: 47
ScreenSteps
In-Content Feedback
Guru
Responses: 61
ScreenSteps
Comments
Guru
Responses: 66
ScreenSteps
Versioning and Version History
Guru
Responses: 57
ScreenSteps
Decision Trees
Guru
Responses: 36
ScreenSteps
Knowledge Management
Knowledge Base
Guru
Responses: 69
ScreenSteps
Publishing Workflows
Guru
Responses: 59
ScreenSteps
Analytics
Guru
Responses: 52
ScreenSteps
Knowledge Base
Q & A
Guru
ScreenSteps
Link Sharing
Guru
ScreenSteps
Searchable
Guru
ScreenSteps
Compliance
Policies and Controls
Guru
Responses: 43
ScreenSteps
Data Governance
Guru
Responses: 32
ScreenSteps
Compliance
Guru
Responses: 30
ScreenSteps
Auditing
Guru
Responses: 28
ScreenSteps
Knowledge Dissemination
Page Analytics
Guru
Responses: 60
ScreenSteps
Permissions
Guru
Responses: 60
ScreenSteps
Knowledge Sharing
Guru
Responses: 79
ScreenSteps
In-Context Knowledge
Guru
Responses: 71
ScreenSteps
Notifications
Guru
Responses: 70
ScreenSteps
Customer Support
Intelligent Search
Guru
Responses: 62
ScreenSteps
Suggestions
Guru
Responses: 52
ScreenSteps
Decision Trees
Guru
Responses: 39
ScreenSteps
Security
Verification
Guru
ScreenSteps
Role-Based Permission
Guru
ScreenSteps
Public vs Private
Guru
ScreenSteps
Data Security
Risk Data Attributes
Guru
Responses: 28
ScreenSteps
Data Transport
Guru
Responses: 29
ScreenSteps
Access Management
Guru
Responses: 33
ScreenSteps
Multi-Factor Authentication
Guru
Responses: 32
ScreenSteps
Administration
Integrations
Guru
Responses: 46
ScreenSteps
User, Role, and Access Management
Guru
Responses: 49
ScreenSteps
Performance and Reliability
Guru
Responses: 70
ScreenSteps
Content
Trackable Analytics
Guru
ScreenSteps
Import
Guru
ScreenSteps
File Viewing
Guru
ScreenSteps
Update Notifications
Guru
ScreenSteps
Communication
Social Features
Guru
ScreenSteps
Tagging
Guru
ScreenSteps
Upload
Guru
ScreenSteps
Comments
Guru
ScreenSteps
Reviewers' Company Size
Reviewers of both Guru and ScreenSteps were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Guru
ScreenSteps
Mid-Market
(51-1000 emp.)
Guru
ScreenSteps
Enterprise
(> 1000 emp.)
Guru
ScreenSteps
Reviewers' Industry
Computer Software
22.5%
Internet
16.7%
Information Technology and Services
10.8%
Financial Services
5.6%
Marketing and Advertising
5.3%
Other
39.1%
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
Reviews
Most Helpful Favorable Review
Dane B.
Administrator in Consumer Electronics
The search functionality from our support agent's perspective is amazing. From an admin standpoint, the analytics are sweet!
Administrator in Real Estate
Getting started with ScreenSteps was easy. It isn't hard to figure out how to setup your users and access levels. There were many resources available to assist as well.
Most Helpful Critical Review
User in Financial Services
A bit hard to keep track of starred pages (sometimes you will find something one day and not find it another day)
Administrator in Publishing
Integration with other services is limited and because it is more of a manual it is not a good solution for dynamic self-help.
Top Alternatives
Discussions
Do we have any mobile app for Guru?
2 comments
AT
No there is not, however the Web app does scale to phonesRead more
What are the supported languages available?
1 comment
G2
English (UK)
English (US)
French (France)
German (Germany)
Japanese
Portuguese (Brazil)
Spanish (Latin America)
Spanish (Spain)Read more
Are there any requirements needed to use Guru?
1 comment
Offical Response from Guru
Guru is a cloud-based platform, so all you really need is a current web browser and internet connection. Guru also offers browser extensions for most major...Read more
ScreenSteps has no discussions with answers
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