Compare Guru and ScreenSteps 
Featured Products
At a Glance
Market Segments
Mid-Market (56.6% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Contact Us
Starting at $100.00 10 User Per Month
Guru
Star Rating
(2,311)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a streamlined knowledge-sharing environment, effectively eliminating the "shoulder-tapping" culture. Users appreciate its Trust Score system, which ensures that information is verified and accurate, making it a reliable source for teams.
- Users say that ScreenSteps stands out for its exceptional customer support and ease of use. Many find it particularly beneficial for creating both internal and external product manuals, highlighting its intuitive search functionality and the ability to add keywords for better accessibility.
- Reviewers mention that Guru's implementation process is notably smooth, with many users praising its simple templates and AI tools that enhance usability. This ease of integration allows teams to quickly adopt the platform without significant disruption to their workflow.
- According to verified reviews, ScreenSteps is recognized for its fast support response times, which users find invaluable when they encounter issues. This level of customer service contributes to a positive overall experience, making it a recommended choice for those who prioritize support.
- G2 reviewers highlight that while both products have similar star ratings, Guru's larger user base and higher G2 Score indicate a broader satisfaction level among its users. This suggests that Guru may be better suited for teams looking for a well-established solution with extensive community feedback.
- Users report that both platforms offer strong usability, but Guru edges out slightly with a more user-friendly interface. Many users appreciate how Guru's features are designed to facilitate knowledge sharing, making it easier for teams to collaborate effectively.
Pricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Guru
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.3
1,883
9.2
38
Ease of Use
9.3
1,905
9.2
38
Ease of Setup
9.3
919
9.3
28
Ease of Admin
9.0
476
9.2
30
Quality of Support
9.4
1,482
9.6
33
Has the product been a good partner in doing business?
9.4
429
9.7
29
Product Direction (% positive)
9.2
1,781
8.1
36
Features by Category
Content Management
9.6
91
Not enough data
9.5
91
Not enough data
9.5
88
Not enough data
Content Discovery
9.5
91
Not enough data
9.5
88
Not enough data
9.5
87
Not enough data
9.2
86
Not enough data
9.6
85
Not enough data
9.5
86
Not enough data
Generative AI
9.4
47
Not enough data
9.4
48
Not enough data
Administration
9.3
644
Not enough data
9.2
640
Not enough data
9.2
634
Feature Not Available
Knowledge Management
9.7
761
9.7
6
9.3
708
9.7
5
9.2
672
8.3
5
Compliance
9.3
655
Not enough data
9.3
626
Feature Not Available
9.3
622
Feature Not Available
9.2
600
Feature Not Available
Customer Support
9.3
729
Feature Not Available
9.2
690
Feature Not Available
9.1
616
Not enough data
Data Security
9.2
602
Feature Not Available
9.3
596
8.0
5
9.3
620
8.7
5
9.2
602
Not enough data
Administration
9.2
649
Not enough data
9.3
670
9.0
5
9.5
737
9.2
6
Generative AI
9.1
460
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
9.0
658
Not enough data
9.1
614
Not enough data
9.1
656
Not enough data
8.9
556
Not enough data
8.9
514
Feature Not Available
9.1
527
Not enough data
Knowledge Dissemination
9.0
641
Not enough data
9.1
638
9.7
5
9.5
713
9.0
5
9.2
686
Not enough data
9.2
551
Not enough data
9.2
552
Not enough data
9.4
556
Not enough data
9.0
527
Not enough data
9.2
536
Not enough data
Agentic AI - Knowledge Base
8.8
79
Not enough data
9.0
80
Not enough data
9.0
81
Not enough data
Compatibility
9.3
80
Not enough data
9.2
77
Not enough data
9.1
79
Not enough data
Agentic AI - Enterprise Search Software
9.0
29
Not enough data
9.0
29
Not enough data
9.2
30
Not enough data
9.1
28
Not enough data
9.0
29
Not enough data
9.0
28
Not enough data
Search Queries
9.3
79
Not enough data
9.4
81
Not enough data
9.3
76
Not enough data
9.4
73
Not enough data
9.3
80
Not enough data
AI powered search - Enterprise Search Software
9.0
24
Not enough data
9.0
21
Not enough data
9.3
23
Not enough data
Functionality
9.1
80
Not enough data
9.4
80
Not enough data
9.3
83
Not enough data
Compatibility - Enterprise Search Software
9.3
21
Not enough data
9.5
22
Not enough data
8.7
21
Not enough data
Functionality - Enterprise Search Software
9.2
22
Not enough data
9.5
22
Not enough data
9.5
24
Not enough data
Search Queries - Enterprise Search Software
9.5
22
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
9.8
21
Not enough data
Responses
9.2
43
Not enough data
9.2
42
Not enough data
8.9
45
Not enough data
Automation - AI Agents
8.7
38
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
9.0
44
Not enough data
9.2
41
Not enough data
Platform
9.1
42
Not enough data
9.2
42
Not enough data
9.1
43
Not enough data
Autonomy - AI Agents
9.1
44
Not enough data
9.1
42
Not enough data
9.1
44
Not enough data
9.2
44
Not enough data
Generative AI
8.9
46
Not enough data
9.0
44
Not enough data
Customization - AI Agent Builders
10.0
6
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and ScreenSteps are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
ScreenSteps is categorized as Work Instructions and Standard Operating Procedures
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Information Technology and Services
10.8%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.3%
Computer Software
43.1%
Banking
5.9%
Financial Services
5.9%
Non-Profit Organization Management
5.9%
Information Technology and Services
3.9%
Other
35.3%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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