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ScreenSteps Reviews & Product Details

ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three components: 1. Knowledge Ops Platform: a centralized knowledge hub for creating, managing, and accessing digital guides and training courses. 2. Find & Follow Framework: a methodology for improving training and operations by transferring knowledge more effectively. 3. Knowledge Coaching: one-on-one coaching with knowledge ops experts to ensure a successful knowledge implementation. The results? Faster training, fewer questions, and fewer mistakes.

Seller

ScreenSteps

Languages Supported

Czech, German, English, French, Dutch, Norwegian, Spanish

Product Description

ScreenSteps helps teams create better help documentation by either creating a new online knowledge base or improving the knowledge base they are already using.

Overview by

John Julien

Discussions

ScreenSteps Community

Pricing

Pricing provided by ScreenSteps.

Answer Plan

Starting at $100.00

10 User Per Month

Guide Plan

Starting at $200.00

10 Users Per Month

View More Pricing Information

Top-Rated Alternatives

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ScreenSteps Media

What the knowledge base looks like to end users. Tiles represent categories for related topics.

ScreenSteps Demo - table-of-contents.png

Click on a tile to see a table of contents. Topics have several related articles.

Amazing search. Users can also apply special filters.

Docs are web pages. Left-hand side shows hierarchy. Users can also download PDF of article or guide.

ScreenSteps Reviews (54)

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Barb C.

Small-Business (50 or fewer emp.)

3/29/2018

"This makes our knowledge base easy to create"

4.5/5

What do you like best about ScreenSteps?

Ease of use, importing gifs, tag options Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

It often creates an additional section:( Review collected by and hosted on G2.com.

Recommendations to others considering ScreenSteps:

Take it slow. Don't click on the different type of selection (heading, text, image etc.) option a lot or you will end up having to delete a lot of "content" that isn't really content. Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

Creating an easy to navigate, easy to understand knowledge base on Zendesk is easy with Screensteps, we can create more articles in a shorter period of time, and incorporate gifs and screenshots easily Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/17/2018

"Screensteps is a great tool for help article management and organization."

4.5/5

What do you like best about ScreenSteps?

I love how easy it is to make future updates to help articles. I can easily make the change when I know it will be coming but I don't have to publish the change until the feature is live. This way I can feel really prepared for upcoming product releases. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Honestly, nothing comes to my mind right off the bat. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenSteps:

We really love it and we don't plan to change anytime soon. Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

We use Screenstep's integration with Zendesk and really love how seamless it is. Screenstep's makes it easy to be prepared for future product releases so we know our customers will get the information they need right from the get-go. Since we have two main users in Screensteps, we need both of them to review each other's updates. This process is easy with Screensteps. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

1/17/2018

"Wonderful platform for client facing Help Center"

4/5

What do you like best about ScreenSteps?

Like how we can organize chapters of content. It's easy for us to organize and therefore easy for our clients to search on the user-facing end. Also, my entire team can work on different articles within ScreenSteps at once. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

Not that intuitive on how to edit/ improve the design. Oftentimes it takes a while to train a new employee on how to use it and what the features are. Tried changing a color of a header box and found it near impossible. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenSteps:

It was a no brainer for us to go with Screen Steps when searching for a platform to host our Help Center. Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

ScreenSteps is our client facing help center. We keep all our how-to guides there. As we scale, it's helped us create a library of tools for our clients to search. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

3/28/2018

"Easy setup and implementation!"

5/5

What do you like best about ScreenSteps?

Getting started with ScreenSteps was easy. It isn't hard to figure out how to setup your users and access levels. There were many resources available to assist as well. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

The formatting of articles can be a drawback, but I found ScreenSteps to be much more friendly than other platforms we used in the past. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenSteps:

Try it out, you won't be disappointed! Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

We use ScreenSteps for onboarding employees/contractors and as a knowledge base to assist with day-to-day tasks. It makes it easy for us to have all information in one centralized location. Review collected by and hosted on G2.com.

Howard L.

Mid-Market (51-1000 emp.)

1/29/2018

"Support for Support"

4.5/5

What do you like best about ScreenSteps?

ScreenSteps is the best. We have turned all our old Wiki help articles that used to be housed on Google Sites into ScreenSteps training modules that perform and look much nicer. It's really improved how we go about getting the information to our employees. I feel like it's really made a big difference throughout our environment. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I don't have any complains about ScreenSteps at this time. If I find anything I have trouble with, their Support is there ready to help. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/24/2018

"Training program fixed!"

5/5

What do you like best about ScreenSteps?

Screensteps has helped us build a better training program and help provide our employees with the best training possible to help them succeed in their new role. The product is so easy to use which has allowed us to constantly update our training as our product evolves. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I have noticed anything that I dislike about Screensteps yet. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenSteps:

If you want something easy to use to improve training resources, this is it! Review collected by and hosted on G2.com.

What problems is ScreenSteps solving and how is that benefiting you?

As our company has been growing we have been struggling to keep our training program at the best it can be. We are constantly adding new features to our software and its hard to keep our support and sales teams up to date on exactly how things work. ScreenSteps has been wonderful in keeping our training resources high quality and up to date to keep our employees ready Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/23/2018

"ScreenSteps - The BEST Training Platform"

5/5

What do you like best about ScreenSteps?

The fact that you have so many features at your fingertips and the fact that you can actually USE all them, make ScreenSteps the best product on the market for training. We've loved it here and it has brought us much better results that what we were doing beforehand. It's a great product with a great customer service department and they keep delivering value. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

There really isn't much to dislike about ScreenSteps. It's been easy to use and easy to manage and implement. What else could you really desire from a piece of software? Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/24/2018

"Boost your knowledge base to the moon!"

4.5/5

What do you like best about ScreenSteps?

ScreenSteps has provided our company with a great way to manage our knowledge base and create informative training modules to give to our employees. It was extremely easy to learn and the documentation helped a great deal whenever we were stumped. We've improved our training by using ScreenSteps and wouldn't ever want to go back. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

There is nothing that I dislike about ScreenSteps. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/24/2018

"ScreenSteps Saves The Day"

4.5/5

What do you like best about ScreenSteps?

The fact that we now have the ability to make thorough and detailed documentations about some of our business practices has been invaluable. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

The platform has been designed well from the top to the bottom. I haven't had any issues with ScreenSteps in the time I've worked with it. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

1/23/2018

"Works wonderfully well!"

5/5

What do you like best about ScreenSteps?

ScreenSteps is a great piece of software. I haven't used another product that so quickly and efficiently helps to create simple workflows that I can use to teach my other employees and clients. Review collected by and hosted on G2.com.

What do you dislike about ScreenSteps?

I really don't have any gripes at this time. Review collected by and hosted on G2.com.