Scratchpad Features
Data Sourcing (5)
Data Sourcing
Compiles data from a breadth of either internal or external sources. 42 reviewers of Scratchpad have provided feedback on this feature.
Exporting & Sharing Data
Based on 42 Scratchpad reviews. Enables user to communicate data by securely exporting and sharing it.
Multi-Device Data Visualization
Allows users to view data visualizations on several devices. This feature was mentioned in 38 Scratchpad reviews.
Interactive Dashboards
Dashboards which are customizable and interactive so that the user can view sales information in a way that fits his or her needs. 46 reviewers of Scratchpad have provided feedback on this feature.
Data Segmentation
Based on 40 Scratchpad reviews. Enables user to segment customer or prospect data in meaningful ways such as by industry or region.
Predictive Analytics (4)
Lead Scoring
Based on 39 Scratchpad reviews. Provides scores or rankings of each prospect based on the data provided.
Opportunity Scoring
Provides insights to determine which deals already in the pipeline have the best chance of closing. This feature was mentioned in 39 Scratchpad reviews.
Risk Analysis
Warns sales teams of accounts that may be at risk of being lost. This feature was mentioned in 38 Scratchpad reviews.
Live Forecasting
As reported in 43 Scratchpad reviews. Provides live customer data so that sales organizations forecasts stay current.
Sales Management (4)
Live Pipeline Management
Updates every time a change is made enabling users to trace a deal through the pipeline. This feature was mentioned in 46 Scratchpad reviews.
Sales Gamification
As reported in 40 Scratchpad reviews. Enables competition between a sales team by providing things like challenges and scoreboards.
Account-Based Analytics
Based on 41 Scratchpad reviews. Provides insightful data at the account level to arm salespeople with the most relevant information possible.
Activity Tracking
Based on 43 Scratchpad reviews. Enables sales managers to stay on top of their team activities by providing visibility into customer communication.
Training (4)
Knowledge Base
Organizes knowledge from fellow sales representatives and other experienced employees for reference.
Coaching Materials
Offers content and training for new hires within the tool.
Playbook Creation
Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.
Video Record
Records users' practice or live pitches for future reference and improvement.
Feedback (7)
Review
Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.
Scorecard
Provides a scorecard to display team and/or individual performance.
Coaching Card
Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.
Leaderboard
Projects team sales performance publicly to reward and motivate employees.
Real-Time Updates
Updates sales data in real-time so as to help teams remain close to their goals.
Notifications
Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.
Competition
Motivates employees by creating time-sensitive competititons that drive performance.
Incentives (2)
Triggers
Automatically recognizes achievements that should be added to the leaderboard. 148 reviewers of Scratchpad have provided feedback on this feature.
Leaderboards
Based on 131 Scratchpad reviews. Highlights top-performing employees to publicly reward their achievements.
Personalization (3)
Custom Reports
Generates reports with customizable fields to further understand employee performance. This feature was mentioned in 262 Scratchpad reviews.
Dashboards
Based on 264 Scratchpad reviews. Visualizes individual and team insights such as new leads and outbound calls.
Goal Setting
Based on 167 Scratchpad reviews. Allows teams to set trackable goals within the tool.
Administrative (3)
Integration
Integrates with CRM and financial systems to help determine goals 282 reviewers of Scratchpad have provided feedback on this feature.
Employee Structure
Based on 149 Scratchpad reviews. Organizes team members by roles, activities and objectives and weighs tasks by importance.
Behavior Monitoring
Allows managers and administrators to peruse profiles and monitor employee behavior and performance. 145 reviewers of Scratchpad have provided feedback on this feature.
Lead Facilitation (4)
Customer-facing Chatbot
Offers a chatbot to initiate and carryout inital conversations with prospects and leads. This feature was mentioned in 53 Scratchpad reviews.
Lead Qualification
Based on 61 Scratchpad reviews. Automatically calculates which leads are the most likely to become a customer.
Lead Follow-up
Automatically contacts all leads. 72 reviewers of Scratchpad have provided feedback on this feature.
Meeting Scheduling
As reported in 61 Scratchpad reviews. Utilizes natural language processing to set up meetings.
Organization (3)
Opportunity and Pipeline Management
Based on 168 Scratchpad reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Data Entry
Based on 162 Scratchpad reviews. Automates the entry of collected data.
Integrations / APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. This feature was mentioned in 124 Scratchpad reviews.
Performance Analysis (2)
Coaching
Provides real-time coaching to sales representatives. 68 reviewers of Scratchpad have provided feedback on this feature.
Peformance Tracking
Tracks and analyzes sales representative performance. This feature was mentioned in 81 Scratchpad reviews.
Sales Analysis (2)
ROI Forecasting
Based on 75 Scratchpad reviews. Measure return on investment and leverage data to predict profitability of future projects.
Sales Forecasting
As reported in 111 Scratchpad reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.
Integrated Workflows (7)
Task Management
As reported in 182 Scratchpad reviews. Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.
Email Tracking/Automation
Based on 116 Scratchpad reviews. Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.
Calls and Voice
Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls. 100 reviewers of Scratchpad have provided feedback on this feature.
Other Outreach Options
Based on 85 Scratchpad reviews. Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.
CRM Integration
As reported in 194 Scratchpad reviews. Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.
Calendar
Integrates with calendar software so users can seamlessly schedule calls. This feature was mentioned in 130 Scratchpad reviews.
Shared Records
As reported in 148 Scratchpad reviews. Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on.
Repeatability and Reportability (5)
Content Management
Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc. This feature was mentioned in 143 Scratchpad reviews.
Workflow Management
Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems. This feature was mentioned in 171 Scratchpad reviews.
Workflow Performance
Based on 155 Scratchpad reviews. Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members.
Sales Coaching and Insights
As reported in 118 Scratchpad reviews. Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints.
Gamification
Provides gamifaction features to rank sales reps on performance 96 reviewers of Scratchpad have provided feedback on this feature.
Call Analytics (4)
Call Recording
Records sales calls and facilitates playback
Machine Learning
Utilizes machine learning technology to analyze recorded sales calls
Call Analysis
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Lead Qualification
Leverages analytics to qualify and score calls in real time
Agent Performance Management (3)
Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls
Speech-to-Text
Transcribes sales calls from speech to text
Artificial Intelligence
Utilizes artificial intelligence technology to discover insights within recorded sales calls
AI and Automation (5)
Lead Prioritization
Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. This feature was mentioned in 129 Scratchpad reviews.
Lead Scoring
As reported in 110 Scratchpad reviews. Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage
Best Time of Day Scheduling
Based on 95 Scratchpad reviews. Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations
Buyer Intelligence
Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls. 94 reviewers of Scratchpad have provided feedback on this feature.
Machine Learning
Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior. This feature was mentioned in 95 Scratchpad reviews.
Generative AI (5)
AI Text Generation
Based on 17 Scratchpad reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 17 Scratchpad reviews. Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
As reported in 74 Scratchpad reviews. Allows users to generate text based on a text prompt.
Agentic AI - Sales Performance Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Sales Analytics (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Sales Coaching (4)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Sales Engagement (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - AI Sales Assistant (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Conversation Intelligence (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Productivity Bots (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Technology Glossary Features
View definitions of the features and discover new technology terms.
What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.
What is machine learning and why is it important as a software feature? Our G2 guide can help you understand machine learning and popular software with machine learning features.





