Scratchpad Features
Data Sourcing (5)
Data Sourcing
Compiles data from a breadth of either internal or external sources. This feature was mentioned in 42 Scratchpad reviews.
Exporting & Sharing Data
Enables user to communicate data by securely exporting and sharing it. 42 reviewers of Scratchpad have provided feedback on this feature.
Multi-Device Data Visualization
Allows users to view data visualizations on several devices. 38 reviewers of Scratchpad have provided feedback on this feature.
Interactive Dashboards
Dashboards which are customizable and interactive so that the user can view sales information in a way that fits his or her needs. 46 reviewers of Scratchpad have provided feedback on this feature.
Data Segmentation
Enables user to segment customer or prospect data in meaningful ways such as by industry or region. 40 reviewers of Scratchpad have provided feedback on this feature.
Predictive Analytics (4)
Lead Scoring
Provides scores or rankings of each prospect based on the data provided. 39 reviewers of Scratchpad have provided feedback on this feature.
Opportunity Scoring
Provides insights to determine which deals already in the pipeline have the best chance of closing. 39 reviewers of Scratchpad have provided feedback on this feature.
Risk Analysis
Warns sales teams of accounts that may be at risk of being lost. This feature was mentioned in 38 Scratchpad reviews.
Live Forecasting
Provides live customer data so that sales organizations forecasts stay current. This feature was mentioned in 43 Scratchpad reviews.
Sales Management (4)
Live Pipeline Management
Based on 46 Scratchpad reviews. Updates every time a change is made enabling users to trace a deal through the pipeline.
Sales Gamification
As reported in 40 Scratchpad reviews. Enables competition between a sales team by providing things like challenges and scoreboards.
Account-Based Analytics
Provides insightful data at the account level to arm salespeople with the most relevant information possible. 41 reviewers of Scratchpad have provided feedback on this feature.
Activity Tracking
Based on 43 Scratchpad reviews. Enables sales managers to stay on top of their team activities by providing visibility into customer communication.
Training (4)
Knowledge Base
Organizes knowledge from fellow sales representatives and other experienced employees for reference.
Coaching Materials
Offers content and training for new hires within the tool.
Playbook Creation
Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.
Video Record
Records users' practice or live pitches for future reference and improvement.
Feedback (7)
Review
Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.
Scorecard
Provides a scorecard to display team and/or individual performance.
Coaching Card
Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.
Leaderboard
Projects team sales performance publicly to reward and motivate employees.
Real-Time Updates
Updates sales data in real-time so as to help teams remain close to their goals.
Notifications
Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.
Competition
Motivates employees by creating time-sensitive competititons that drive performance.
Incentives (2)
Triggers
Automatically recognizes achievements that should be added to the leaderboard. 148 reviewers of Scratchpad have provided feedback on this feature.
Leaderboards
Highlights top-performing employees to publicly reward their achievements. 131 reviewers of Scratchpad have provided feedback on this feature.
Personalization (3)
Custom Reports
Generates reports with customizable fields to further understand employee performance. 262 reviewers of Scratchpad have provided feedback on this feature.
Dashboards
Based on 264 Scratchpad reviews. Visualizes individual and team insights such as new leads and outbound calls.
Goal Setting
Allows teams to set trackable goals within the tool. 167 reviewers of Scratchpad have provided feedback on this feature.
Administrative (3)
Integration
As reported in 282 Scratchpad reviews. Integrates with CRM and financial systems to help determine goals
Employee Structure
Organizes team members by roles, activities and objectives and weighs tasks by importance. This feature was mentioned in 149 Scratchpad reviews.
Behavior Monitoring
Allows managers and administrators to peruse profiles and monitor employee behavior and performance. This feature was mentioned in 145 Scratchpad reviews.
Lead Facilitation (4)
Customer-facing Chatbot
Offers a chatbot to initiate and carryout inital conversations with prospects and leads. 53 reviewers of Scratchpad have provided feedback on this feature.
Lead Qualification
As reported in 61 Scratchpad reviews. Automatically calculates which leads are the most likely to become a customer.
Lead Follow-up
Automatically contacts all leads. 72 reviewers of Scratchpad have provided feedback on this feature.
Meeting Scheduling
As reported in 61 Scratchpad reviews. Utilizes natural language processing to set up meetings.
Organization (3)
Opportunity and Pipeline Management
Based on 168 Scratchpad reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Data Entry
Based on 162 Scratchpad reviews. Automates the entry of collected data.
Integrations / APIs
Based on 124 Scratchpad reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
Performance Analysis (2)
Coaching
As reported in 68 Scratchpad reviews. Provides real-time coaching to sales representatives.
Peformance Tracking
Tracks and analyzes sales representative performance. 81 reviewers of Scratchpad have provided feedback on this feature.
Sales Analysis (2)
ROI Forecasting
Measure return on investment and leverage data to predict profitability of future projects. This feature was mentioned in 75 Scratchpad reviews.
Sales Forecasting
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. 111 reviewers of Scratchpad have provided feedback on this feature.
Integrated Workflows (7)
Task Management
As reported in 182 Scratchpad reviews. Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.
Email Tracking/Automation
Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence. 116 reviewers of Scratchpad have provided feedback on this feature.
Calls and Voice
Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls. 100 reviewers of Scratchpad have provided feedback on this feature.
Other Outreach Options
Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more. This feature was mentioned in 85 Scratchpad reviews.
CRM Integration
Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach. 194 reviewers of Scratchpad have provided feedback on this feature.
Calendar
As reported in 130 Scratchpad reviews. Integrates with calendar software so users can seamlessly schedule calls.
Shared Records
Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on. This feature was mentioned in 148 Scratchpad reviews.
Repeatability and Reportability (5)
Content Management
Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc. This feature was mentioned in 143 Scratchpad reviews.
Workflow Management
Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems. 171 reviewers of Scratchpad have provided feedback on this feature.
Workflow Performance
Based on 155 Scratchpad reviews. Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members.
Sales Coaching and Insights
As reported in 118 Scratchpad reviews. Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints.
Gamification
Provides gamifaction features to rank sales reps on performance 96 reviewers of Scratchpad have provided feedback on this feature.
Call Analytics (4)
Call Recording
Records sales calls and facilitates playback
Machine Learning
Utilizes machine learning technology to analyze recorded sales calls
Call Analysis
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Lead Qualification
Leverages analytics to qualify and score calls in real time
Agent Performance Management (3)
Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls
Speech-to-Text
Transcribes sales calls from speech to text
Artificial Intelligence
Utilizes artificial intelligence technology to discover insights within recorded sales calls
AI and Automation (5)
Lead Prioritization
Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. This feature was mentioned in 129 Scratchpad reviews.
Lead Scoring
Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage 110 reviewers of Scratchpad have provided feedback on this feature.
Best Time of Day Scheduling
Based on 95 Scratchpad reviews. Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations
Buyer Intelligence
Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls. This feature was mentioned in 94 Scratchpad reviews.
Machine Learning
Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior. 95 reviewers of Scratchpad have provided feedback on this feature.
Generative AI (5)
AI Text Generation
As reported in 17 Scratchpad reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 17 Scratchpad reviews. Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Based on 74 Scratchpad reviews. Allows users to generate text based on a text prompt.
Agentic AI - Sales Performance Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Sales Analytics (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Sales Coaching (4)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Sales Engagement (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - AI Sales Assistant (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Conversation Intelligence (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Productivity Bots (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Technology Glossary Features
View definitions of the features and discover new technology terms.
What is machine learning and why is it important as a software feature? Our G2 guide can help you understand machine learning and popular software with machine learning features.
What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.





