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At a Glance
Market Segments
Small-Business (60.8% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00
$0.00 Per Month
HubSpot Sales Hub
Star Rating
(13,341)4.4 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansScratchpad
Star Rating
(1,492)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Sales Hub excels in Email Marketing with a rating of 8.8, while Scratchpad falls short with a rating of 7.1. Reviewers mention that HubSpot's email features are robust and user-friendly, making it easier to manage campaigns effectively.
- Reviewers mention that Scratchpad shines in Ease of Use with a score of 9.6 compared to HubSpot's 8.7. Users on G2 appreciate Scratchpad's intuitive interface, which simplifies the sales process and reduces the learning curve for new users.
- G2 users highlight that HubSpot Sales Hub offers superior Opportunity & Pipeline Management with a rating of 8.5, while Scratchpad impresses with a higher score of 9.5. Reviewers say that Scratchpad's pipeline features are more streamlined, allowing for better tracking and management of sales opportunities.
- Users report that HubSpot's Quality of Support is rated at 8.6, which is lower than Scratchpad's impressive 9.7. Reviewers mention that Scratchpad's support team is responsive and helpful, enhancing the overall user experience.
- Reviewers mention that HubSpot Sales Hub has a strong CRM Integration score of 8.9, while Scratchpad leads with a score of 9.5. Users on G2 appreciate Scratchpad's seamless integration capabilities, which allow for better data synchronization and workflow efficiency.
- Users say that HubSpot's Sales Force Automation features, particularly in Contact & Account Management, are rated at 8.7, while Scratchpad scores higher at 9.3. Reviewers mention that Scratchpad's tools for managing contacts are more effective and user-friendly, making it easier to maintain customer relationships.
Pricing
Entry-Level Pricing
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
HubSpot Sales Hub
Free Trial is available
Scratchpad
Free Trial is available
Ratings
Meets Requirements
8.6
9,721
9.2
975
Ease of Use
8.7
10,607
9.6
986
Ease of Setup
8.3
4,585
9.4
114
Ease of Admin
8.6
3,101
9.0
76
Quality of Support
8.6
8,752
9.7
896
Has the product been a good partner in doing business?
8.7
3,055
9.6
76
Product Direction (% positive)
8.7
9,301
9.3
822
Features by Category
Sales Force Automation
8.7
6019
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
5871
|
Verified
Not enough data
8.5
6068
|
Verified
Not enough data
7.8
4179
|
Verified
Not enough data
8.5
5038
|
Verified
Not enough data
7.8
3236
|
Verified
Not enough data
7.8
3141
|
Verified
Not enough data
8.2
2434
Not enough data
Marketing Automation
8.7
5358
|
Verified
Not enough data
8.5
5030
|
Verified
Not enough data
8.7
5167
|
Verified
Not enough data
8.1
4422
|
Verified
Not enough data
Customer Support
8.3
3611
|
Verified
Not enough data
8.2
2444
Not enough data
8.4
3278
|
Verified
Not enough data
8.0
3260
|
Verified
Not enough data
8.3
3492
|
Verified
Not enough data
Reporting & Analytics
8.2
5735
|
Verified
Not enough data
8.4
6090
|
Verified
Not enough data
7.9
4265
|
Verified
Not enough data
Mobile & Social
8.0
3789
|
Verified
Not enough data
8.1
2440
|
Verified
Not enough data
7.7
4108
|
Verified
Not enough data
Platform
8.1
2893
|
Verified
Not enough data
8.3
2510
|
Verified
Not enough data
8.5
2966
|
Verified
Not enough data
8.1
2273
|
Verified
Not enough data
7.5
1967
Not enough data
8.0
2567
|
Verified
Not enough data
8.6
2966
|
Verified
Not enough data
8.0
1656
Not enough data
Integration
8.4
2258
|
Verified
Not enough data
8.2
2360
|
Verified
Not enough data
8.1
2219
|
Verified
Not enough data
Generative AI
7.4
663
Not enough data
Agentic AI - CRM
7.1
203
Not enough data
7.1
201
Not enough data
7.3
200
Not enough data
7.1
202
Not enough data
7.0
201
Not enough data
7.0
201
Not enough data
7.1
201
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
525
7.7
53
8.6
621
8.8
61
8.8
649
8.8
72
8.9
656
8.3
61
Organization
9.0
678
9.6
168
8.8
664
9.7
162
8.6
602
9.1
124
Performance Analysis
8.3
556
8.3
68
8.8
665
8.6
81
Sales Analysis
8.5
560
8.6
75
8.7
616
9.5
111
Generative AI
8.1
154
6.6
17
8.3
155
6.2
17
Agentic AI - AI Sales Assistant
7.8
20
Not enough data
7.9
19
Not enough data
7.9
20
Not enough data
7.9
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
8.3
20
Not enough data
Integrated Workflows
8.8
1623
8.9
182
9.0
1668
6.4
116
8.3
1433
5.0
100
8.2
1333
6.4
85
8.8
1513
9.5
194
8.7
1376
7.6
130
8.6
1300
8.6
148
Repeatability and Reportability
8.6
1473
7.9
143
8.7
1540
9.0
171
8.6
1513
8.8
155
8.1
1390
7.2
118
Feature Not Available
5.6
96
AI and Automation
8.2
1240
7.8
129
8.1
1207
7.0
110
8.1
1199
6.1
95
7.8
1079
5.5
94
7.7
1025
5.5
95
Generative AI
7.3
490
5.4
74
Agentic AI - Sales Engagement
7.0
175
Not enough data
7.2
176
Not enough data
7.2
177
Not enough data
7.3
176
Not enough data
7.1
177
Not enough data
7.2
177
Not enough data
7.1
178
Not enough data
Call Analytics
8.2
299
4.3
5
7.9
267
4.7
6
8.0
276
3.3
6
Feature Not Available
3.9
6
Agent Performance Management
Feature Not Available
3.3
6
7.5
241
6.0
5
7.7
251
6.0
5
Generative AI
7.6
110
Not enough data
Agentic AI - Conversation Intelligence
7.4
24
Not enough data
7.4
24
Not enough data
7.6
24
Not enough data
7.2
24
Not enough data
7.6
23
Not enough data
7.2
23
Not enough data
7.2
23
Not enough data
Responses
7.9
8
Not enough data
8.1
8
Not enough data
7.1
8
Not enough data
Automation - AI Agents
8.6
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.3
6
Not enough data
Platform
7.7
8
Not enough data
7.9
8
Not enough data
8.6
7
Not enough data
Autonomy - AI Agents
7.4
7
Not enough data
7.1
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Generative AI
8.8
7
Not enough data
8.8
7
Not enough data
Integrations
8.3
521
Not enough data
9.0
717
Not enough data
8.3
586
Not enough data
8.4
575
Not enough data
7.7
486
Not enough data
Branding & Customizatio
8.6
626
Not enough data
8.7
646
Not enough data
8.4
568
Not enough data
Automatic Rules & Configurations
8.7
620
Not enough data
8.9
629
Not enough data
8.5
586
Not enough data
Agentic AI - Business Scheduling
7.6
45
Not enough data
7.6
45
Not enough data
Agentic AI - Visitor Identification
5.7
16
Not enough data
Agentic AI - Sales Performance Management
6.6
77
Not enough data
6.8
77
Not enough data
6.6
77
Not enough data
Incentives
7.9
766
Feature Not Available
8.1
843
|
Verified
7.3
148
7.6
713
|
Verified
Feature Not Available
8.3
939
7.0
131
Personalization
8.4
964
Feature Not Available
8.5
1094
|
Verified
8.9
262
8.8
1192
|
Verified
9.1
264
8.5
984
|
Verified
8.0
167
Administrative
8.6
1017
|
Verified
9.4
282
8.4
898
|
Verified
8.2
149
8.3
854
7.9
145
Agentic AI - Email Tracking
6.8
113
Not enough data
6.8
113
Not enough data
6.9
113
Not enough data
6.9
113
Not enough data
6.8
112
Not enough data
6.8
113
Not enough data
6.9
114
Not enough data
Analytics
8.7
2086
Not enough data
8.8
2076
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
2126
Not enough data
8.9
2126
Not enough data
8.8
2218
Not enough data
Feature Not Available
Not enough data
8.9
2198
Not enough data
Generative AI
7.5
480
Not enough data
Agentic AI - Sales Analytics
6.9
100
Not enough data
7.1
99
Not enough data
7.2
97
Not enough data
7.3
99
Not enough data
7.1
98
Not enough data
Data Sourcing
8.3
1349
8.3
42
8.4
1420
8.0
42
8.2
1288
7.4
38
8.6
1538
9.1
46
8.4
1382
9.2
40
Predictive Analytics
8.1
1339
7.1
39
8.2
1299
8.5
39
7.8
1126
8.1
38
7.9
1257
8.6
43
Sales Management
8.8
1547
9.3
46
7.9
1240
7.1
40
8.4
1401
8.4
41
8.9
1612
8.6
43
Agentic AI - Outbound Call Tracking
7.5
63
Not enough data
7.1
61
Not enough data
Calling
8.6
1192
Not enough data
8.1
984
Not enough data
8.6
1151
Not enough data
8.7
1183
Not enough data
7.9
70
Not enough data
Contacts
8.7
1258
Not enough data
8.4
1100
Not enough data
8.6
1160
Not enough data
Insights
9.0
1346
Not enough data
8.7
1188
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1092
Not enough data
7.5
66
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.2
6
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Not enough data
Feedback
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.3
5
Not enough data
6.0
5
Not enough data
10.0
7
Not enough data
8.3
5
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Enablement
7.0
62
Not enough data
7.0
61
Not enough data
6.9
60
Not enough data
Content Management
8.4
802
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
811
Not enough data
8.3
797
Not enough data
Analytics
8.4
878
Not enough data
8.4
881
Not enough data
8.4
825
Not enough data
8.3
800
Not enough data
Learning Management - Sales Enablement
7.3
36
Not enough data
7.3
36
Not enough data
7.5
36
Not enough data
Revenue Enablement - Sales Enablement
7.1
36
Not enough data
7.0
36
Not enough data
7.4
36
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Sales Hub and Scratchpad are categorized as Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Analytics, and Sales Performance Management
Unique Categories
HubSpot Sales Hub is categorized as Business Scheduling, Sales Enablement, Outbound Call Tracking, Visitor Identification, Email Tracking, CRM, AI Agents For Business Operations, and Insurance CRM
Scratchpad is categorized as Productivity Bots and Sales Coaching
Reviews
Reviewers' Company Size
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.9%
Information Technology and Services
12.1%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Computer Software
45.5%
Information Technology and Services
19.0%
Financial Services
4.2%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Discussions
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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