Salesforce Field Service Reviews & Product Details

Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love.

Product Website

Seller

Salesforce

Discussions

Salesforce Field Service Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)

Product Description

Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.

Overview by

John Capalbo

Pricing

Pricing provided by Salesforce Field Service.

Dispatcher

$165.00

1 User Per Month

View More Pricing Information

Salesforce Field Service Integrations

(4)

Verified by Salesforce Field Service

Salesforce Field Service Media

Salesforce Field Service Demo - Field Service Overview

Connect the entire service journey from the first interaction to the last mile empowering mobile workers, enhancing field service operations, & delighting customers with connected service

Salesforce Field Service Demo - Mobile Workers

Streamline the flow of information with an intuitive, offline first mobile app giving mobile workers complete schedule visibility & guidance for any job including asset tracking

Salesforce Field Service Demo - Field Service Operations

Build an intelligent Field Service Command Center to help increase efficiency with advanced appointment booking, scheduling, & optimization for employees, contractors, & crews

Official Downloads

(1)

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Manoj V.

Mid-Market (51-1000 emp.)

10/16/2025

"Efficient Field Management with Salesforce, but Setup and Mobile App Need Improvement"

4.5/5

What do you like best about Salesforce Field Service?

Salesforce Field Service makes it easy to schedule, track, and manage field technicians in real time, helping ensure faster service and better customer experiences. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It can be a bit difficult to configure and customize at first, and sometimes the mobile app performance can be slow in low-network areas Review collected by and hosted on G2.com.

Gurumoorthy M.

Lead Tester

Information Technology and Services

Small-Business (50 or fewer emp.)

7/31/2025

"The Right app for every Service person / technician"

4/5

What do you like best about Salesforce Field Service?

1. Mobile App Available both Android and Mac OS

2. Best and right app for the service person

3. Link to Service Appointment with Service Resource and management

4. Smart Service appointment scheduling and dispatching

5. Handle Service resource based on the skill management

Best Repoting Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

1. Less Service Support

2. Patch update or release is very often

The above dislikes for Mobile app development Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/14/2025

"Salesforce: Efficient"

5/5

What do you like best about Salesforce Field Service?

All of my coworkers are on this system. I appreciate that I can not only get my work done, but can ask a coworker for help, if needed. It's just extremely easy to use. Salesforce also has several features, which is nice as well. I can find client information pretty easily. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Its layout is a bit of an eyesore. Sometimes, it feels a bit dated. Review collected by and hosted on G2.com.

Rivenna M.

Custmer Support Analyst

Enterprise (> 1000 emp.)

10/24/2025

"Effortless Reporting and Dashboards Make Salesforce Field Service a Breeze"

5/5

What do you like best about Salesforce Field Service?

1.Easy to use

2. Easy to create and view reports and dashboards Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

No, I don't dislike anything about Salesforce Field Service Review collected by and hosted on G2.com.

Myriam S.

CASE PATIENT COORDINATOR

Mid-Market (51-1000 emp.)

10/13/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excelent Tool for our Company"

5/5

What do you like best about Salesforce Field Service?

Were all conected and have axcess for any information about our Members. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Everything is easy to use.The whole Company have trainings in Salesforce for get a better preformance. Review collected by and hosted on G2.com.

Ava J.

10/16/2025

"Effortless Automation with Salesforce Field Service"

4.5/5

What do you like best about Salesforce Field Service?

I love how Salesforce Field Service enhances efficiency for my fleet team, ensuring they reach customer locations quickly. Its intuitive setup is a breeze, and the automation within the Salesforce ecosystem is impressive. The integration of forms within the system streamlines processes, eliminating manual uploads and enhancing productivity. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

N/A Review collected by and hosted on G2.com.

Devina .

10/15/2025

"A Seamless Yet Underwhelming Tool"

0.5/5

What do you like best about Salesforce Field Service?

I appreciate the Salesforce Field Service for its seamless setup, which makes installation straightforward. The tool's ability to help log information directly into the app smoothly, combined with its voice application feature, enhances efficiency. I find it to be a super powerful tool that aligns reporting from different field service technicians effectively, keeping managers informed and strategic. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Nothing Review collected by and hosted on G2.com.

Arun J.

Technical Architect

Enterprise (> 1000 emp.)

10/16/2025

"Great advancement in a much needed product across industries"

5/5

What do you like best about Salesforce Field Service?

It continues to evolve and the agentic capabilities are taking it to the next level. I especially like what’s been done by way of offline data availability and AI voice to form is a wonderful feature that will delight our service reps Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Just being nitpicky here but licensing costs can add up when all of the features are turned on Review collected by and hosted on G2.com.

Dale M.

IBM Product Owner for Salesforce "Field Service" transformation

Enterprise (> 1000 emp.)

9/17/2024

"Comprehensive Field service package but lacks some UX and Insights"

3/5

What do you like best about Salesforce Field Service?

Field service provides the tools to set up, manage and automate your field service workload and workforce, inclusive of time management, availability, scheduling etc Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It feels like a bolt on than an integral part of the broader service cloud, and lacks insights to help an organisation optimise its operations. Customisability of the UX on the mobile app isn't great but it's improving. Review collected by and hosted on G2.com.

Manisha J.

10/15/2025

"Effortless Setup, Boosts Efficiency and Customer Loyalty"

4/5

What do you like best about Salesforce Field Service?

I appreciate how Salesforce Field Service increases efficiency, improves customer satisfaction, and reduces costs for mobile workforces. It effectively reduces our operational costs and increases customer loyalty. I find the real-time data syncing and intelligent scheduling extremely useful, as it tracks our agents well and ensures they can visit all necessary sites. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

need more customer insights Review collected by and hosted on G2.com.