Salesforce Field Service Reviews & Product Details

Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love.

Product Website

Seller

Salesforce

Discussions

Salesforce Field Service Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)

Product Description

Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.

Overview by

John Capalbo

Pricing

Pricing provided by Salesforce Field Service.

Dispatcher

$165.00

1 User Per Month

View More Pricing Information

Salesforce Field Service Integrations

(4)

Verified by Salesforce Field Service

Salesforce Field Service Media

Salesforce Field Service Demo - Field Service Overview

Connect the entire service journey from the first interaction to the last mile empowering mobile workers, enhancing field service operations, & delighting customers with connected service

Salesforce Field Service Demo - Mobile Workers

Streamline the flow of information with an intuitive, offline first mobile app giving mobile workers complete schedule visibility & guidance for any job including asset tracking

Salesforce Field Service Demo - Field Service Operations

Build an intelligent Field Service Command Center to help increase efficiency with advanced appointment booking, scheduling, & optimization for employees, contractors, & crews

Official Downloads

(1)

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Elen D.

Marketing

10/14/2025

"Simplified Campaign Management, Highly Recommended"

3.5/5

What do you like best about Salesforce Field Service?

I appreciate how Salesforce Field Service makes managing campaigns easier. The reports feature is particularly beneficial, providing valuable insights and enhancing my overall experience. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

I found the setup process of Salesforce Field Service a bit difficult initially. Although my boss handled the setup, it implies there might be a learning curve or complexity involved in getting started. Review collected by and hosted on G2.com.

Tyler T.

Mid-Market (51-1000 emp.)

10/14/2025

"Great for Global Work Orders, but Language Translation Needs Improvement"

4/5

What do you like best about Salesforce Field Service?

It allows us to expand globally to manage work orders within the buildings. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It has been a bit challenging, getting our data elements translated in the language where we serve berries around the world. Review collected by and hosted on G2.com.

Alison W.

Customer Service Adovate

Enterprise (> 1000 emp.)

10/10/2025

"Amazing and Efficient tool"

5/5

What do you like best about Salesforce Field Service?

keeps all of my case organized and stores all of my members notes. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

That sometimes it will freeze and I will have to restart or re-launch it. Review collected by and hosted on G2.com.

Jared M.

Business Systems Analyst

Enterprise (> 1000 emp.)

10/16/2025

"Great for Planning Ahead, but Lacks Support for Some Edge Cases"

4.5/5

What do you like best about Salesforce Field Service?

We need to plan months in advance and sometimes things change last minute and FSL allows us to always be prepared Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Sometimes I find myself having to create custom solutions, as certain edge cases aren't supported. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

10/19/2025

"Highly Customizable, Cloud-Based, and Packed with Powerful Integrations"

4/5

What do you like best about Salesforce Field Service?

It’s customizability, cloud-based accessibility, and extensive integration with other applications. Its robust features like AI-powered insights, automation tools, and a wide app ecosystem are also major benefits. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Its high costs, steep learning curve, and complex user interface, which can lead to difficulty. Users also report difficulties with complex customization, challenging integrations, and a lack of flexibility in features like reporting and file attachments. Review collected by and hosted on G2.com.

Sasha H.

Product Development Business Manager

Mid-Market (51-1000 emp.)

10/15/2025

"Full Visibility Across Our Organisation, No More Spreadsheets!"

4/5

What do you like best about Salesforce Field Service?

We no longer rely on spreadsheets, and now we enjoy full visibility throughout our entire organisation. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

At this point, I haven't encountered any issues, and it seems like there's still a lot left for me to explore! Review collected by and hosted on G2.com.

Liviu B.

Mid-Market (51-1000 emp.)

10/14/2025

"Efficient Scheduling and Updates, but Complex Setup and Pricey"

3.5/5

What do you like best about Salesforce Field Service?

I like Salesforce Field Service for its easy scheduling, real-time updates, mobile accessibility, and improved customer satisfaction through efficient service management. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It’s complex to configure, has a steep learning curve, occasional sync issues, limited offline functionality, and can feel overly expensive. Review collected by and hosted on G2.com.

Lau C.

Growth Go to market Manager

Mid-Market (51-1000 emp.)

10/16/2025

"Great for Tracking Deliveries, but Implementation Can Be Costly and Confusing"

5/5

What do you like best about Salesforce Field Service?

Is not have insolation data. We can connect al th r procces in our delivery service of our producto an track the entire journey Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Sometimes the imllemtatikn is expensive and it tooks time

Maybe some information is confused Review collected by and hosted on G2.com.

Everest S.

Managing Director

Mid-Market (51-1000 emp.)

9/17/2024

"We Rescue Members"

5/5

What do you like best about Salesforce Field Service?

The ability to understand my resource gaps. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

It is missing voice command capabilities. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/5/2025

"Efficient and Reliable Field Service Management"

4.5/5

What do you like best about Salesforce Field Service?

The mobile application is very helpful for field agents to update jobs, capture customer signatures, and view directions. It betters coordination between teams and ensures faster delivery. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Field Service?

Jobs or updates don’t always sync on time. And also technicians sometimes cannot see new orders right away. It also takes time to learn all the features, especially for new users. Review collected by and hosted on G2.com.