# Agentforce Field Service (formerly Salesforce Field Service) vs ServiceTitan Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **autonomous dispatching** , allowing for efficient management of operations. Users appreciate how the software can proactively address issues before human intervention, significantly enhancing workflow and reducing inconsistencies in service delivery.
- **Users say** that ServiceTitan provides excellent **customer support** , with many praising their Customer Success Manager for being highly responsive and knowledgeable. This level of support helps users navigate the software effectively and integrate it with tools like QuickBooks Online.
- **According to verified reviews** , both platforms have similar scores for **ease of use** , but ServiceTitan's implementation process is noted to be more challenging. Users have mentioned difficulties in setup, which can impact the initial experience for new users.
- **Reviewers mention** that Agentforce Field Service has a strong focus on **analytics and reporting** , with users highlighting its ability to improve operational management and customer service through detailed insights. This feature is particularly beneficial for mid-market companies looking to optimize their field service operations.
- **Users report** that while ServiceTitan offers automation for tedious tasks, Agentforce Field Service takes it a step further with its **AI capabilities** , which enhance task execution and proactive assistance. This advanced functionality is a game-changer for businesses aiming to streamline their processes.
- **According to recent feedback** , ServiceTitan is favored by small businesses for its tailored features, but Agentforce Field Service is recognized for its scalability and adaptability, making it a better fit for mid-market companies looking for comprehensive field service solutions.



| | Agentforce Field Service (formerly Salesforce Field Service) | ServiceTitan | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,047 | 373 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (65.4% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Scheduling Management (103 reviews)
- Ease of Use (63 reviews)

Cons:
- Learning Curve (84 reviews)
- Improvement Needed (74 reviews)

### ServiceTitan

Pros:
- Ease of Use (35 reviews)
- Customer Support (27 reviews)

Cons:
- Learning Curve (20 reviews)
- Improvement Needed (19 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | ServiceTitan | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.7 (304 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.3 (309 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 6.7 (236 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.0 (200 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 7.8 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.7 (201 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.0 (298 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **ServiceTitan** | 7.6/10 | 233 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceTitan | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 7.9 (85 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 6.9 (81 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceTitan | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 7.4 (190 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.9 (218 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.4 (201 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.4 (194 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceTitan | 
|---|---|---|
| **Location** | Feature Not Available | 8.6 (201 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.8 (205 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.3 (183 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.5 (207 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.1 (175 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceTitan | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.4 (212 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.3 (206 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.7 (209 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 7.9 (186 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceTitan | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | 5.2 (19 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 5.0 (18 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 5.1 (18 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | ServiceTitan | 
|---|---|---|
| **Small-Business** | 21.7% | 65.4% | 
| **Mid-Market** | 42.7% | 32.7% | 
| **Enterprise** | 35.5% | 1.9% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### ServiceTitan

- **Construction:** 38.2%
- **Consumer Services:** 22.9%
- **Utilities:** 4.2%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.5%
- **Facilities Services:** 2.5%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.7%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (429 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (429 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (233 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan)