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Compare Salesforce Field Service and ServiceTitan 
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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Salesforce Field Service
Star Rating
(979)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that ServiceTitan excels in its dispatch functionality, scoring 8.9, which users appreciate for its intuitive interface and efficiency in managing field operations. In contrast, Salesforce Field Service, while still strong at 8.6, is noted to have a slightly less user-friendly dispatch system.
- Users report that ServiceTitan's invoicing feature, rated at 8.7, is highly praised for its ease of use and accuracy, making billing straightforward. Salesforce Field Service, with a score of 8.2, has been mentioned as less efficient in this area, leading to some frustration among users.
- Reviewers mention that the calendar feature in Salesforce Field Service, scoring 8.5, is superior for scheduling and managing appointments, providing a more comprehensive view of field operations compared to ServiceTitan's score of 7.4, which some users find lacking in flexibility.
- Users on G2 highlight that ServiceTitan's AI image-to-text capabilities, rated at 6.8, fall short compared to Salesforce Field Service's 7.5, indicating that users find Salesforce's feature more reliable for extracting information from images.
- G2 users report that both products score similarly in client notifications with ServiceTitan at 8.5 and Salesforce Field Service at 8.4, but ServiceTitan is often noted for its more customizable notification options, enhancing user experience.
- Reviewers mention that while both products have strong roles management features, ServiceTitan's score of 8.4 is slightly behind Salesforce Field Service's 8.6, with users indicating that Salesforce offers more granular control over user permissions and roles.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
ServiceTitan
No pricing availableFree Trial
Salesforce Field Service
No trial information availableServiceTitan
No trial information availableRatings
Meets Requirements
8.6
346
8.8
281
Ease of Use
8.4
736
8.5
285
Ease of Setup
7.8
603
6.9
213
Ease of Admin
8.3
170
8.1
192
Quality of Support
8.6
336
7.8
276
Has the product been a good partner in doing business?
8.7
163
8.7
193
Product Direction (% positive)
9.0
339
9.1
276
Features by Category
Generative AI
7.9
152
7.9
82
7.5
149
6.8
78
Before the Job
8.5
276
7.4
182
8.6
270
8.9
200
8.6
276
8.4
195
8.4
268
8.4
190
On the Job
Feature Not Available
8.6
196
8.5
273
7.8
198
Feature Not Available
7.3
180
8.5
274
8.5
201
8.4
226
8.1
170
After the Job
8.6
277
8.4
200
8.6
271
8.3
198
8.2
226
8.7
198
8.7
225
7.9
181
Agentic AI - Field Service Management
7.8
58
4.6
16
7.9
59
4.7
16
8.2
58
4.8
16
Categories
Categories
Shared Categories
Salesforce Field Service and ServiceTitan are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
ServiceTitan is categorized as Pest Control and HVAC
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.3%
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Alternatives
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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