The G2 on Sage People

Sage People Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the exceptional support from account managers and resources, enhancing the overall Sage People experience. (4 mentions)

Users commend the exceptional customer support provided by Sage People, highlighting responsiveness and personalized assistance from dedicated managers. (3 mentions)

Users value the comprehensive features of Sage People, enhancing user experience with tailored modules and excellent support. (2 mentions)

Users value the comprehensive functionality of Sage People, enhancing independence and user experience throughout the organization. (2 mentions)

Users value the extensive customizability of Sage People, enabling tailored enhancements and independent system management. (2 mentions)

Users find Sage People to be exceptionally easy to use, with a user-friendly interface that simplifies document management. (2 mentions)

Users value the robust reporting capabilities and excellent customer support offered by Sage People. (2 mentions)

Users find the process changes less intuitive, complicating tracking of employment changes and affecting overall usability. (2 mentions)

Users find the quirky changes in Sage People challenging, impacting its effectiveness for business needs. (1 mentions)

Users find certain aspects of the system not completely intuitive, making it challenging to track employment changes. (1 mentions)

Users find that the difficult usability of Sage People hampers their ability to track employment changes effectively. (1 mentions)

Users find the non-intuitive parts of the system make tracking employment changes more challenging and cumbersome. (1 mentions)

Users notice that while navigation is improving, some areas remain unintuitive, leading to challenges in making changes. (1 mentions)

Top Pros or Advantages of Sage People

1. Helpful

Users highlight the exceptional support from account managers and resources, enhancing the overall Sage People experience.

See 4 mentions

See Related User Reviews

Wayne H.

Mid-Market (51-1000 emp.)

5.0/5

"Sage People, it's a journey and an experience!"

What do you like about Sage People?

The communities and support are second to none. The ease of use, number of features and capabilities of the platorm are excellent and can be tailored

Alwyn D.

Mid-Market (51-1000 emp.)

4.0/5

"Always very helpful"

What do you like about Sage People?

I liek how responsive my account manager Euan is, he is vey professional and will always talk me through any questions I raise and always comes up wit

2. Customer Support

Users commend the exceptional customer support provided by Sage People, highlighting responsiveness and personalized assistance from dedicated managers.

See 3 mentions

See Related User Reviews

Wayne H.

Mid-Market (51-1000 emp.)

5.0/5

"Sage People, it's a journey and an experience!"

What do you like about Sage People?

The communities and support are second to none. The ease of use, number of features and capabilities of the platorm are excellent and can be tailored

Alwyn D.

Mid-Market (51-1000 emp.)

4.0/5

"Always very helpful"

What do you like about Sage People?

I liek how responsive my account manager Euan is, he is vey professional and will always talk me through any questions I raise and always comes up wit

3. Comprehensive Features

Users value the comprehensive features of Sage People, enhancing user experience with tailored modules and excellent support.

See 2 mentions

See Related User Reviews

Wayne H.

Mid-Market (51-1000 emp.)

5.0/5

"Sage People, it's a journey and an experience!"

What do you like about Sage People?

The communities and support are second to none. The ease of use, number of features and capabilities of the platorm are excellent and can be tailored

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great experience using Sage People"

What do you like about Sage People?

The number of modules available to customers that enhance the user experience for colleagues accross our business, with digital-first and self-service

4. Comprehensive Functionality

Users value the comprehensive functionality of Sage People, enhancing independence and user experience throughout the organization.

See 2 mentions

See Related User Reviews

Wayne H.

Mid-Market (51-1000 emp.)

5.0/5

"Sage People, it's a journey and an experience!"

What do you like about Sage People?

The communities and support are second to none. The ease of use, number of features and capabilities of the platorm are excellent and can be tailored

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great experience using Sage People"

What do you like about Sage People?

The number of modules available to customers that enhance the user experience for colleagues accross our business, with digital-first and self-service

5. Customizability

Users value the extensive customizability of Sage People, enabling tailored enhancements and independent system management.

See 2 mentions

See Related User Reviews

Wayne H.

Mid-Market (51-1000 emp.)

5.0/5

"Sage People, it's a journey and an experience!"

What do you like about Sage People?

The communities and support are second to none. The ease of use, number of features and capabilities of the platorm are excellent and can be tailored

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great experience using Sage People"

What do you like about Sage People?

The number of modules available to customers that enhance the user experience for colleagues accross our business, with digital-first and self-service

6. Ease of Use

Users find Sage People to be exceptionally easy to use, with a user-friendly interface that simplifies document management.

See 2 mentions

See Related User Reviews

Wayne H.

Mid-Market (51-1000 emp.)

5.0/5

"Sage People, it's a journey and an experience!"

What do you like about Sage People?

The communities and support are second to none. The ease of use, number of features and capabilities of the platorm are excellent and can be tailored

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great experience using Sage People"

What do you like about Sage People?

The number of modules available to customers that enhance the user experience for colleagues accross our business, with digital-first and self-service

7. Features

Users value the robust reporting capabilities and excellent customer support offered by Sage People.

See 2 mentions

See Related User Reviews

Wayne H.

Mid-Market (51-1000 emp.)

5.0/5

"Sage People, it's a journey and an experience!"

What do you like about Sage People?

The communities and support are second to none. The ease of use, number of features and capabilities of the platorm are excellent and can be tailored

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great experience using Sage People"

What do you like about Sage People?

The number of modules available to customers that enhance the user experience for colleagues accross our business, with digital-first and self-service

Top Cons or Disadvantages of Sage People

1. Process Changes

Users find the process changes less intuitive, complicating tracking of employment changes and affecting overall usability.

See 2 mentions

See Related User Reviews

Alwyn D.

Mid-Market (51-1000 emp.)

4.0/5

"Always very helpful"

What do you dislike about Sage People?

The system is quite quirky so at times things change and are not alwaysd the best for us as a business.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service with Sage People"

What do you dislike about Sage People?

There are some parts of the system that are not completely intuitive and some of these make it more difficult to track changes to employment. There ar

2. Change Management

Users find the quirky changes in Sage People challenging, impacting its effectiveness for business needs.

See 1 mentions

See Related User Reviews

Alwyn D.

Mid-Market (51-1000 emp.)

4.0/5

"Always very helpful"

What do you dislike about Sage People?

The system is quite quirky so at times things change and are not alwaysd the best for us as a business.

3. Data Management

Users find certain aspects of the system not completely intuitive, making it challenging to track employment changes.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service with Sage People"

What do you dislike about Sage People?

There are some parts of the system that are not completely intuitive and some of these make it more difficult to track changes to employment. There ar

4. Difficult Usability

Users find that the difficult usability of Sage People hampers their ability to track employment changes effectively.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service with Sage People"

What do you dislike about Sage People?

There are some parts of the system that are not completely intuitive and some of these make it more difficult to track changes to employment. There ar

5. Employee Management

Users find the non-intuitive parts of the system make tracking employment changes more challenging and cumbersome.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service with Sage People"

What do you dislike about Sage People?

There are some parts of the system that are not completely intuitive and some of these make it more difficult to track changes to employment. There ar

6. Intuitiveness

Users notice that while navigation is improving, some areas remain unintuitive, leading to challenges in making changes.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service with Sage People"

What do you dislike about Sage People?

There are some parts of the system that are not completely intuitive and some of these make it more difficult to track changes to employment. There ar

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Wayne H.

Mid-Market (51-1000 emp.)

3/22/2024

"Sage People, it's a journey and an experience!"

5/5

What do you like best about Sage People?

The communities and support are second to none. The ease of use, number of features and capabilities of the platorm are excellent and can be tailored to a large degree. I have best in class customer success support (Caroline Ashlee) and have received support and guidance at the highest level, Michael Eaton, Maria Alonso and Gregg are names that immedietly spring to mind as being super helpful in that respect. Review collected by and hosted on G2.com.

What do you dislike about Sage People?

Nothing to comment on at the time of writing Review collected by and hosted on G2.com.

What problems is Sage People solving and how is that benefiting you?

Sage People addresses critical challenges by streamlining performance, salary, and probation review processes, thereby enhancing our overall efficiency in managing HR functions. Its integration into our core HR operations significantly supports our organisational processes.

As we delve deeper into its implementation, we are capitalising on its diverse modules and updated features, optimising our operations further. The platform fosters seamless collaboration among internal teams while offering robust reporting capabilities, which ultimately contributes to our operational excellence and growth. Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Thank you so much for your fantastic review, Wayne! We love hearing how Sage People is supporting you and your organisation to streamline critical processes, optimise operations and more.

Elliott W.

Mid-Market (51-1000 emp.)

3/8/2024

"Solid HRIS that can support your processes & policies"

3.5/5

What do you like best about Sage People?

Strong reporting capability and straightforward to keep employee records up to date, including API sync with our active directory Review collected by and hosted on G2.com.

What do you dislike about Sage People?

Intuitiveness - ease of navigation around WX is getting better but with some areas of the system admin backend, it's not always obvious how to make your intended changes. Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Hi Elliott,

Thanks so much for your review, and for sharing your thoughts and experiences using Sage People. We appreciate it!

Verified User in Automotive

Mid-Market (51-1000 emp.)

2/2/2024

"Great experience using Sage People"

5/5

What do you like best about Sage People?

The number of modules available to customers that enhance the user experience for colleagues accross our business, with digital-first and self-service at the heart of this functionality. Also, the amount of resources and materials available that covers configuration on the functionality, means that many customers are able to be independent when it comes to introducing changes and enhancements to the system. Review collected by and hosted on G2.com.

What do you dislike about Sage People?

At this stage, our experience of using Sage People has been only positive Review collected by and hosted on G2.com.

What problems is Sage People solving and how is that benefiting you?

Sage People is removing the admin burden for many of our internal HR processes, as well as brining together these processes in a cohesive and digital way. We are able to use the information we gather from Sage People to make data-driven decisions accross the business, from Talent Planning, Performance Management, Compensation Planning and more. Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Hello,

Thanks so much for taking the time to leave your review and share your experiences of using Sage People within your organisation. We really appreciate it!

Erdogan E.

Floor Staff

Mid-Market (51-1000 emp.)

5/14/2024

"I used sage for Payrolls"

5/5

What do you like best about Sage People?

It is user friendly. You can easily see all your history and manage all your documents Review collected by and hosted on G2.com.

What do you dislike about Sage People?

The website url is a bit strange. The website which you need to go for your payroll Review collected by and hosted on G2.com.

Emma A.

Mid-Market (51-1000 emp.)

11/27/2023

"Easy to use"

4/5

What do you like best about Sage People?

Fairly easy to use and most of the information we use day-to-day is easy to find. Being able to log in to other users accounts on their behalf via set-up is especially useful for troubleshooting. Support team are very responsive and are able to provide useful support with most issues. Review collected by and hosted on G2.com.

What do you dislike about Sage People?

Some of the more complicated features (e.g. absence accruals) are not very intuitive to use or find within the system. Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Thanks, Emma for taking the time to leave your review of your experiences using Sage People - we appreciate it! We're glad to hear that Sage People is helping you and your business to accurately track absences, safely store all your data that can be easily reported on and that you find our Support teams responsive and helpful.

Alwyn D.

Senior Associate

Mid-Market (51-1000 emp.)

10/27/2023

"Always very helpful"

4/5

What do you like best about Sage People?

I liek how responsive my account manager Euan is, he is vey professional and will always talk me through any questions I raise and always comes up with solutions. Review collected by and hosted on G2.com.

What do you dislike about Sage People?

The system is quite quirky so at times things change and are not alwaysd the best for us as a business. Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Hi Alwyn,

Thanks so much for taking the time to leave your review about Sage People. We really appreciate it! We're glad to hear that you have a great relationship with Euan in our Customer Success team, enabling you to get the most out of Sage People.

Verified User in Fine Art

Mid-Market (51-1000 emp.)

10/9/2023

"Excellent Customer Service with Sage People"

5/5

What do you like best about Sage People?

The Customer Success team, with a dedicated Customer Success Manager, is definitely the best thing about Sage People. It means that I have a person/team who has a developed understanding of our business and what we are trying to achieve with the system so that we can always improve and develop. Review collected by and hosted on G2.com.

What do you dislike about Sage People?

There are some parts of the system that are not completely intuitive and some of these make it more difficult to track changes to employment. There are workarounds available in most cases. Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Thank you so much for your review! Your opinion really matters to us and we'll be sure to pass on your brilliant praise to our Customer Success Team.

Jinn L.

Mid-Market (51-1000 emp.)

9/25/2023

"Prompt Response from our Senior Customer Success Manager and the rest of the customer support"

4.5/5

What do you like best about Sage People?

Heather has been really helpful with our day to day operations when it comes to Sage People. She's very prompt and always ready to help. She's very detailed and proactive. We look forward to working more with Heather in the future. Review collected by and hosted on G2.com.

What do you dislike about Sage People?

As of now, there's really nothing in our base that we dislike. Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Thanks, Jinn for sharing your experiences using Sage People and with our Customer Success and Support teams!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/15/2023

"Excellent Experience from Customer Success Manager and Support Team"

4.5/5

What do you like best about Sage People?

Sage People is user-friendly and straight forward.

Training and user-guides are excellent. When issues arise, the Customer Success Manager is timely, helpful, and provides recommendations to all business-related challenges.

The Support Team which assists with more technical inquiries has excellent response time, is patient with questions. I know if I need any guidance, they will support my questions. Review collected by and hosted on G2.com.

What do you dislike about Sage People?

Sage People is a large platform, and to make changes, it can be very technical. This takes some time to learn. However, as the Support and CSM are very responsive, issues are quickly responded to. Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Thank you for sharing your experiences with Sage People!

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

11/28/2023

"Fantastic HR System that does everything in one place"

4.5/5

What do you like best about Sage People?

It's a brilliant system that allows you to do everything in one place. The reports are easy to create and transfering them to dashboards make it a great visual system. Review collected by and hosted on G2.com.

What do you dislike about Sage People?

To add something new you have to 'go around the houses'. Somethings are not customisable which is less than ideal (i.e. Pulse surveys only having 10 questions) Review collected by and hosted on G2.com.

Response from George Benton of Sage People

edit

Thanks so much for taking the time to leave your review of your experiences using Sage People - we appreciate it!