--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1471 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1471 scale: '5' date_modified: '2026-09-19' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,471 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of RingEX, making communication and collaboration seamless for their teams. (195 reviews) - Users value the **helpful customer support** of RingEX, enhancing the overall experience and usability for everyone. (124 reviews) - Users find RingEX to be **incredibly helpful** for maintaining client connections, enhancing reliability and support. (100 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (96 reviews) - Users appreciate the **high-definition voice quality** of RingEX, enhancing communication and customer support experiences. (93 reviews) - Users praise the **user-friendly interface** and **AI note-taking** , enhancing communication and collaboration efficiently. (92 reviews) - Intuitive (76 reviews) - Easy Communication (73 reviews) - Easy Setup (72 reviews) - Simple (67 reviews) **What users dislike:** - Users find the **complex processes** in RingEX challenging, particularly when navigating setup and administration aspects. (44 reviews) - Users often face **call issues** with RingEX, including inadequate tracking of calls and poor customer support experiences. (42 reviews) - Users find the **customer support challenging** , often facing difficulties in communication and unnecessary complications. (41 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (35 reviews) - Users find the **admin config options unintuitive** , making tasks like changing voicemail messages and hold music overly complex. (35 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (34 reviews) - Users find the **customer support difficult to access** , making resolutions more complicated than necessary for known issues. (33 reviews) - Learning Curve (32 reviews) - Difficult Navigation (29 reviews) - Lack of Intuitiveness (29 reviews) ## RingEX Reviews ### 1. Missed a client call while sitting right next to my phone, that's what finally pushed me to fix this **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse M. | Contingent Workforce Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 03, 2026 **What do you like best about RingEX?** This is embarrassing but I was literally sitting at my desk when an important client call came through, except it rang on my desk phone while my laptop app sat silent and my cell was in the other room, and by the time I noticed it had already gone to voicemail. Set up simultaneous ring across desk phone, the desktop app, and my mobile after that, so now literally every device rings at once, no more one specific device happening to be the one that catches it. Small thing but genuinely fixed an actual problem I was having weekly, not hypothetically. **What do you dislike about RingEX?** Getting simultaneous ring configured correctly the first time was fiddlier than I expected, I had the desktop app and mobile ringing fine but forgot to adjust the desk handset's ring delay, so it lagged a beat behind the others for a couple weeks before I noticed and fixed the setting. **What problems is RingEX solving and how is that benefiting you?** Missing a call while literally sitting near my phone was the wake-up call I needed, dumb as that sounds. Now nothing depends on which device happens to be nearby or awake at that moment, they all ring together and I answer wherever I actually am. Setup wasn't instantly perfect, that ring delay thing on the desk phone took me longer to notice than I'd like to admit, but once it was dialed in properly it's just worked. **Official Response from Madi Hayford:** > Jesse, thank you for your awesome insights. It is fantastic to hear how much of a difference setting up Simultaneous Ring made for your daily call handling! Having RingEX ring your desk phone, desktop app, and mobile app all at once is a great way to ensure no incoming opportunity slips through the cracks. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We appreciate you for choosing RingCentral, Jesse! ### 2. Powerful Communication Tool with Minor App Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh K. | IT Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 04, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** I use RingEX for business calls, messaging, and seamless team communication all in one platform. It has streamlined our communication by keeping calls, messages, and team collaborations in one place, which is very helpful. I mostly like the messaging application interface and team communication. The ability to use RingEX on the desktop application, desk phone, voice over IP phones, and mobile apps is very helpful. It ensures I don't miss any calls, whether I'm at my desk, using my cell phone, or attending meetings on my desktop. The setup was straightforward thanks to the support team, making it an easy process. I find that RingEX fulfills all the requirements we were looking for in a communication tool. **What do you dislike about RingEX?** I feel that the RingEX mobile app can be slow at times, which is a bit frustrating. Also, RingEX is a little bit expensive compared to other VoIP applications, which is something I wish could be improved. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to simplify business communication, combining calls, messaging, and team collaboration on one platform. It helps me avoid missed calls by allowing access via desktop, desk phone, or mobile. It improved over Vonage by offering better SMS, reporting, and user permissions management. **Official Response from Madi Hayford:** > Thank you for your feedback, Naresh! The Review Team enjoys hearing how RingEX's all-in-one platform simplifies communication, reduces confusion, and saves you time by consolidating calls, messages, and meetings. Please reference this review and email the Review Team at review@ringcentral.com so we can learn more from you and help improve your experience in any way we can. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer! ### 3. People finally know who is handling the caller **Rating:** 4.0/5.0 stars **Reviewed by:** Isla C. | Senior Project Coordinator, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about RingEX?** Our biggest problem was not really call quality. It was knowing what happened after a customer called. Someone would answer, take a note, and the rest of the team would have no idea whether the issue was being handled. With RingEX, we have a much clearer setup for extensions, call transfers, and team availability. I can send a call to the right person without having to message them first, and people can take calls from the app when they are away from their desk. **What do you dislike about RingEX?** The admin side has more options than we needed at first. We spent a little too much time changing call rules and testing different routing setups before settling on something simple. Once we stopped trying to customize everything, it became much easier to manage. **What problems is RingEX solving and how is that benefiting you?** It has mainly helped us make our phone system feel like part of the team workflow instead of a separate thing sitting on someone's desk. We have fewer situations where a caller has to explain the same problem to multiple people. The setup takes some thought, but after getting our routing right, the day-to-day experience has been pretty straightforward. **Official Response from Madi Hayford:** > Isla, it is great to hear how much RingCentral RingEX has improved your internal visibility and team coordination! We are proud to hear how clear extension setups, seamless call transfers, and mobile app accessibility eliminated the guesswork around who is taking care of a customer. Moving away from scattered desk phones to a unified workflow where callers do not have to repeat themselves to multiple staff members is a major operational win! The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral, Isla! ### 4. Patients stopped saying they called when they actually didn't **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey R. | Senior Project Coordinator, Consumer Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about RingEX?** We run a small medical office and used to constantly hear "I called and left a message" from patients when nothing ever came through on our end, no way to actually verify who was telling the truth. RingEX logs and tracks every call, incoming and outgoing, so now we can pull up whether someone actually called or not instead of just taking their word for it. Call park's been handy day to day too, front desk can park a call and have it picked up at any extension in the back office instead of doing an awkward transfer that sometimes drops. **What do you dislike about RingEX?** Can't think of much that's genuinely bothered us, if I had to nitpick, the admin portal reorganized some settings recently and a few things moved to new menus, so I had to hunt around for a setting that used to be somewhere else. **What problems is RingEX solving and how is that benefiting you?** Being able to actually verify whether a patient called instead of just trusting their account has saved real time and a few awkward conversations. Call park between our front and back office has made handoffs smoother than a straight transfer used to be. Not much to complain about honestly, the admin menu shuffling was a minor adjustment more than an actual problem. **Official Response from Madi Hayford:** > Hey Stacey, we value your wonderful review and feedback! It is great to hear how RingEX serves your medical office, specifically how full call tracking eliminates confusion with patient calls and how Call Park simplifies handoffs between your front desk and back office without dropping patients on transfers. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Stacey! ### 5. Device & Call Analytics That Catch Issues Early and Back Up Staffing Requests **Rating:** 4.5/5.0 stars **Reviewed by:** David F. | Technical lead, Education Management, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 30, 2026 **What do you like best about RingEX?** Managing phones across three offices meant I only found out a line had an issue when someone finally complained it wasn't ringing through. The device analytics dashboard actually shows connection status and call quality per device, so I caught a desk phone at our satellite office silently dropping calls for two days before anyone there bothered mentioning it. Also lean on call volume analytics to justify headcount requests, I can show leadership actual peak call times instead of just saying "we're busy" and hoping they trust me. **What do you dislike about RingEX?** The analytics interface itself isn't super intuitive if you're not used to digging through dashboards, took me a good while poking around before I found where device-level detail actually lived versus the general overview. **What problems is RingEX solving and how is that benefiting you?** Catching a hardware problem through the dashboard instead of a frustrated customer calling to complain has genuinely changed how proactive our small IT setup can be. Real call volume data has also made staffing conversations with leadership a lot less based on gut feeling. Interface could be friendlier for someone who isn't naturally digging through dashboards all day, took some self-teaching to find what I needed. **Official Response from Madi Hayford:** > Hey David, thank you for taking the time to write such a detailed review! It is fantastic to hear how RingEX is empowering your IT operations, specifically how real-time device health monitoring caught a silent line drop at your satellite office before users noticed, and how concrete call volume metrics are backing up your staffing requests to leadership with hard data. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We value you for being a loyal RingCentral customer, David! ### 6. RingEX Business SMS Keeps Customer Texts with the Company **Rating:** 5.0/5.0 stars **Reviewed by:** Gwen W. | Operations Manager, Accounting, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about RingEX?** We've got sales reps who used to just text customers from their own cell phones since there was not a real business option, which meant client conversations lived on someone's personal device and disappeared if they left the company. RingEX's business SMS ties texting to the actual business numbers, so if a rep leaves, that conversation history stays with us instead of walking out the door with their phone. Also started using the shared SMS inbox for our support line, more than one person can see and respond to the same incoming texts instead of only whoever's phone it landed on. **What do you dislike about RingEX?** There's a monthly text limit per user before extra charges kick in, we blew past it in a busy month running an SMS campaign and the bill was a bit higher than we planned for. **What problems is RingEX solving and how is that benefiting you?** Getting customer texting off personal phones and onto an actual business line fixed a real liability we had not thought much about until a rep left and took a bunch of client context with them. Shared inbox access for support texts has also meant faster replies since it's not bottlenecked through one person's device. The per-user text limits caught us off guard once, worth checking your expected volume before assuming unlimited. **Official Response from Madi Hayford:** > Thank you for taking the time to write and share your amazing review, Gwen! It is fantastic to hear how RingEX is solving real business risks for your company, especially by centralizing customer texts onto actual company-owned numbers, so valuable conversation history stays with your team when a rep leaves. We are proud that Shared SMS Inboxes have sped up customer support response times and eliminated single-person bottlenecks. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Gwen, we appreciate you for being a loyal RingCentral customer! ### 7. RingEX Makes Multi-Time-Zone Business Hours and Call Routing Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** foster e. | Program Manager, Program Development, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2026 **What do you like best about RingEX?** We've got locations in three different time zones and used to have someone manually flip on the "closed" voicemail message for each office by hand every evening, more than once someone forgot and a customer got confused on when we're actually open. RingEX lets us set business hours per location and calls route automatically based on time, no manual switching needed. Voicemail transcription has helped too, front desk can skim what a voicemail says instead of listening to a bunch of messages back to back before responding. **What do you dislike about RingEX?** Setting up separate call flows for each location took some hand-holding from support initially, wasn't as intuitive as just picking a template, had to build each one from scratch to match how that office actually operates. **What problems is RingEX solving and how is that benefiting you?** Not having someone manually manage after hours settings for three different offices has removed a genuinely annoying daily task nobody wanted to own. Transcribed voicemails also mean the front desk responds faster since they're not sitting through audio one by one. Initial call flow setup needed more hand-holding than expected, but once each office's flow was built correctly, it's basically run itself since. **Official Response from Madi Hayford:** > Thank you for taking the time to write and share your review, Foster! We are proud to hear how much RingEX helps simplify operations across your different locations, especially how automated location-based business hours removed the hassle of manually toggling after-hours messages. It is wonderful to know that voicemail transcription helps your front desk skim messages and follow up faster! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral! ### 8. Hot Desking and Callback Queues Helped—But Older Phones Needed Replacing **Rating:** 3.5/5.0 stars **Reviewed by:** Coen C. | Senior Product Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about RingEX?** We've got a hybrid office where desks rotate depending on who's in that day, and hot desking on RingEX means whoever sits down just logs into their own line on whatever desk phone's available. Before this, people were literally arguing over the one phone near the window with decent reception. Also started using the call queue callback option for our small support line, customers can request a callback instead of sitting on hold, which cut down complaints about wait times noticeably. **What do you dislike about RingEX?** A couple older desk phones we already owned weren't fully compatible with the host desking feature, had to replace two units thought we could just keep using. **What problems is RingEX solving and how is that benefiting you?** Hot desking sounds minor but it actually fixed a genuinely annoying office dynamic, no more claiming a desk just for the phone. The callback option for our support line has also made hold times feels less painful for customers, even though the actual wait time didn't change much, people just don't mind waiting for a callback the same way. Losing a couple old phones to compatibility issues was an annoying extra cost we hadn't planned for. **Official Response from Madi Hayford:** > Coen, we value your honest and valuable feedback! It is fantastic to hear how RingEX helps streamline day-to-day office operations for your team, especially how hot desking resolved desk assignment conflicts in your hybrid office setup and how the call queue callback option noticeably improved customer satisfaction on your support line. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Coen! ### 9. Seamless Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Javier M. | Strategic Account Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations. The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations. **What do you dislike about RingEX?** I was new to me but I was able to adapt to use it very fast. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for smooth integration with different platforms, making operations easy. It offers excellent support and is intuitive and simple for our team to use. **Official Response from Madi Hayford:** > Hi Javier, we are proud that our Support Team exceeds your expectations and that our integration ecosystem helps you and your team streamline operations. We believe that RingEX is at its best when it is working in harmony with your CRMs and ERPs, so it is fantastic to hear that it makes your daily workflow smoother. We are also glad you find our training materials and PDFs helpful! It is our pleasure to be the tool you rely on every day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral. We look forward to continuing to provide the high-quality audio and expert support your team deserves, Javier! ### 10. Ideal Small-Business Pricing, Easy Onboarding, and Above-and-Beyond Support **Rating:** 5.0/5.0 stars **Reviewed by:** Karen V. | Doula, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about RingEX?** There are several features I really like about RingEX. To start, the pricing feels ideal for a small business. The onboarding process is straightforward and easy to follow, and whenever I need support, they go above and beyond to help sort out whatever the issue is. **What do you dislike about RingEX?** To be honest there is not anything I dislike about it. **What problems is RingEX solving and how is that benefiting you?** RingEX has solved a few issues I was having in my business. I now have a dedicated business phone line where my clients can reach me and text me, all in one place. I’m also able to receive faxes. On top of that, I can host video meetings to meet with my clients in the same platform. Since my calendar is connected, everything stays streamlined and in one place, which means less work for me compared with maintaining several different tools. **Official Response from Madi Hayford:** > Hey Karen, thank you for taking the time to write and share your amazing review! It is wonderful to hear how much value RingEX brings to your small business, especially how consolidating dedicated phone lines, business SMS, digital fax, and video meetings into one app eliminates app switching, keeps calendar workflows organized, and lowers software costs. We are proud to know that the onboarding process was straightforward and that our Support Team has gone above and beyond to assist you. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Karen! ### 11. Great for Tracking Calls & Voicemails **Rating:** 3.5/5.0 stars **Reviewed by:** Justin K. | Supervisor, PR and Outside Sales, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2026 **What do you like best about RingEX?** Ease of using for locating current and missed calls. Along with also having a voicemail system to easily view even while performing other in store tasks. For us, we are also able to capture after hours missed calls easily for staff to follow up with guests in a timely manner. **What do you dislike about RingEX?** We are researching the use of adding SMS to our account and daily use. I understand having a subscription service, but it seems like each individual angle is an added on cost to be to use. I would also like to see a bit of a format re-design to see calls, missed calls, and voicemails all at the same time. **What problems is RingEX solving and how is that benefiting you?** Currently it is serving as our main answering system But we are looking at angle of SMS for our guests to help with ordering notifications. We are also looking at the angle of having live video calls with our guests for virtual shoe fittings. **Official Response from Madi Hayford:** > Hey Justin, we appreciate your great feedback! We are pleased that RingEX makes it easy for your staff to track calls, manage voicemails, and capture after-hours inquiries, ensuring timely follow-ups with guests. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Justin! ### 12. Stable calls, solid messaging, and AI that actually helps after meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Omar S. | Project Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 13, 2026 **What do you like best about RingEX?** Having calls, messages, and meetings in the same platform has been more useful than I expected. It doesn’t sound like a big deal at first, but it really shows its value when I’m juggling several projects at once and need to remember who approved a change, when we spoke with the client, or what was still pending after a call. With RingEX, communication feels much more connected and easier to track. Call quality has been stable, and honestly, that matters more to me than any flashy feature. A client call shouldn’t depend on whether the tool feels like working that day. For follow-up meetings, deliverable reviews, and quick calls with vendors, I rarely have to pause or troubleshoot because of technical issues. The mobile experience has also been very strong. Some days a conversation starts on my desktop and I need to continue it from my phone while moving between meetings. Being able to keep that flow without losing context helps a lot, especially when a decision can’t wait until I’m back at my computer. **What do you dislike about RingEX?** I haven’t had any bad experiences with RingEX. For my day-to-day work, it’s been reliable and consistently solid. Calls, video, messaging, integrations, and the AI features all come together in one workflow without making anything feel cluttered, and that’s what I appreciate most. It gives me the communication tools I need without forcing me to bounce between different apps whenever a conversation turns into a task, a meeting, or a follow-up. **What problems is RingEX solving and how is that benefiting you?** A client recently changed several priorities after a long follow-up call. It was not just about moving dates. The change affected deliverables, approvals, and the availability of two people on the team. In the past, that kind of conversation usually ended with scattered notes and someone trying to remember exactly what had been agreed. This time, we used RingEX during the call, went through the key points with the client, and then used the notes and summary to turn those decisions into clear next steps. The next day, when someone asked why a delivery date had moved, I did not have to answer from memory or dig through different messages. We already had the context, the main agreements, and the follow-up items in one place. That helped us avoid confusion and adjust the plan without turning one call into a long chain of clarifications. **Official Response from Madi Hayford:** > Hey Omar, thank you for taking the time to share your fantastic feedback! It is wonderful to hear that RingEX is serving your team as a reliable and connected communication platform, helping you manage several projects at once without feeling cluttered. We are pleased that features such as the unified messaging system, stable call quality, and AI-generated notes are successfully keeping your workflows organized and providing a clear context for your follow-up meetings and vendor conversations. We are also glad to know that the mobile experience has been very strong, allowing you to seamlessly continue your desktop conversations on the go without losing context when a quick decision cannot wait. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Omar! ### 13. RingEX Keeps Calls, Messages, and Team Communication Organized in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** RISHABH Y. | Freelance Graphic Designer, Design, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 11, 2026 **What do you like best about RingEX?** What I like most about RingEX is that it keeps our day to day communication simple. I can manage calls, messages and team communication from one place without having to jump between different tools. **What do you dislike about RingEX?** One thing I don't like about RingEX is that some settings and features can feel a little confusing at first. It took me some time to get familiar with everything and there are occasional small glitches but overall it hasn't been a major issue for me. **What problems is RingEX solving and how is that benefiting you?** RingEX mainly helps us keep our calls and team communication in one place. It saves me from switching between different tool and makes it easier to keep track of conversations and follow ups. It's especially useful when things get busy and I need quick access to call history and messages. **Official Response from Madi Hayford:** > Rishabh, thank you for your great insights! It is wonderful to hear that RingEX is making day-to-day operations easier for your team, especially how keeping calls, team messaging, and customer communication in a single platform eliminates tool-switching and keeps call history and follow-ups organized during busy workdays. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We appreciate you choosing RingCentral to help empower you and your business communication needs, Rishabh! ### 14. All-in-One Client Communications, but Call Routing Setup and Analytics Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Shamshad B. | Accountant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 13, 2026 **What do you like best about RingEX?** RingEX streamlines client communication during peak periods like tax season by consolidating phone calls, secure messaging, and client video consultations into one interface. The phone call quality is reliable, and the softphone feature allows team members to review sensitive client details at their desks or take urgent inquiries on mobile without sharing personal numbers. The automatic meeting transcriptions are especially helpful for documenting client tax planning discussions accurately without manually writing down every detail. **What do you dislike about RingEX?** Configuring firm-wide call routing rules, such as temporary extended-hour auto-attendants during filing deadlines, takes longer than expected due to a confusing administrative portal. Setting up SMS verification for sending text reminders to clients also required extra compliance steps during initial deployment. Additionally, standard analytics provide basic call counts, but tracking detailed metrics around client call volume requires higher-tier plans. **What problems is RingEX solving and how is that benefiting you?** RingEX resolves the issue of disorganized client outreach and unrecorded phone notes across a hybrid accounting firm. It allows staff to handle confidential financial consultations securely while working remotely. It also cuts costs by replacing separate e-fax and web conferencing platforms, ensuring all client documents and call records stay organized within a single system. **Official Response from Madi Hayford:** > It is fantastic how well RingEX supports your accounting firm during peak volume periods such as tax season, specifically how consolidating voice, secure messaging, video consultations, and e-fax into a single softphone platform eliminates disorganized outreach and unrecorded notes. We are proud to hear that automatic meeting transcriptions are an asset for documenting complex tax planning discussions accurately without interrupting the flow of client conversations. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Thank you for sharing your incredible insights, Shamshad! ### 15. User-Friendly with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jose C. | Telecommunication Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about RingEX?** I like RingEX for its easy-to-use, user-friendly dashboard with plenty of options, including the handy fax feature. It feels like a nice platform that's not too hard to figure out. The customer support is impressive; they address any issues immediately. The service is good and comparably priced, offering more than other providers. It's also very down-to-earth, as the staff remain friendly and willing to help. I appreciate the phenomenal AI, even though we don't use it much, and the SMS texting feature, which isn't a hassle. The usability is great for staff who aren't tech-savvy, as they adapt quickly once they download it. I also find it easy to navigate, with lots of features, like customizable call holding music, which come in handy. Setting up RingEX was very easy too. **What do you dislike about RingEX?** As an admin, I'm finding it a bit challenging to build out phone processes and organize groups and numbers with RingEX. I think the information I need is probably available, but I haven't really dived into it yet. **What problems is RingEX solving and how is that benefiting you?** RingEX makes it easy to navigate and personalize the phone system and provides reliable SMS texting and AI support. The dashboard is user-friendly for non-tech-savvy staff, helping them find features independently. Issues are resolved quickly by the supportive staff. **Official Response from Madi Hayford:** > Jose, thank you for your outstanding review! It is fantastic how well RingEX supports you and your business. We are proud to hear how intuitive the dashboard is for non-technical team members and how features like digital faxing, SMS messaging, customizable hold music, and responsive customer support streamline your operations. Delivering an accessible, feature-rich phone ecosystem that employees can adopt immediately after downloading is a huge win for team productivity! The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Jose! ### 16. Intuitive Onboarding and Helpful AI Notes, but Support Can Be Time-Consuming **Rating:** 3.5/5.0 stars **Reviewed by:** Tricia T. | Information Systems Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** It’s pretty easy to onboard new employees because the UI/UX is straightforward and intuitive. The AI Transcript Notes are also helpful for keeping the conversation flowing and making sure we don’t miss key points. **What do you dislike about RingEX?** Their technical support team consistently takes up our time, especially when problems could have been resolved with straightforward answers instead of putting us through a loop of the same responses. I also feel that some features should have been included in the subscription plan rather than placed in the Add-Ons. Performance-wise, even though we’ve been using RingCentral for a long time, there are still unresolved issues, and our company will likely have to find workarounds instead. **What problems is RingEX solving and how is that benefiting you?** The AI transcription feature has been extremely helpful. Call Monitoring has also helped our teams improve the quality of their calls. Recently, we've integrated RingCentral with HubSpot and have been helping our team to keep up with their KPIs. **Official Response from Madi Hayford:** > Hey Tricia, thank you for your great feedback! We are pleased to hear that RingEX’s intuitive user interface simplifies your new employee onboarding, and that our native AI Transcript Notes and Call Monitoring features are helping your team maintain call quality. It is also fantastic to know that your HubSpot CRM integration is successfully keeping your team aligned with their critical KPIs through automated activity syncs. We appreciate your candid comments regarding your experiences with our technical Support Team, as well as your feedback regarding subscription tier features versus paid add-ons. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Tricia! ### 17. Terrible to cancel, lacking honesty from their reps. **Rating:** 0.0/5.0 stars **Reviewed by:** Bruce C. | COO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 22, 2026 **What do you like best about RingEX?** I liked that my users could download the app and use their cell phones with the service. Nobody wants to be tied to a desk phone, so this made it much more convenient. **What do you dislike about RingEX?** The price was the reason I looked to make a switch, and I found that other well known services cost half. They lacked morals when I tried to cancel. During cancellation, support repeatedly told us we could not cancel or even reduce licenses because of a contract they could not produce. After reviewing our own agreement, we found no minimum seat requirement. Once we pointed this out, support suddenly agreed to reduce the account to a single line. The issue was eventually resolved, but only after significant back-and-forth. I recommend obtaining and reading your contract before accepting statements about what changes are or are not permitted. **What problems is RingEX solving and how is that benefiting you?** They do not seem to have any problem solving tools that other services do not also have. **Official Response from Madi Hayford:** > Hey Bruce, thank you for sharing your feedback with us. We are pleased to hear that your users found our mobile application convenient and flexible for their day-to-day communication needs; however, we apologize for any frustration you experienced. We appreciate your diligence in reviewing your specific agreement guidelines to achieve a resolution. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com. We would love the opportunity to help improve your experience in any way we can! ### 18. Excellent Call Quality and Smooth Team Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Inzamam H. | engineering , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 06, 2026 **What do you like best about RingEX?** It provides excellent call quality, smooth team messaging, and easy video conferencing, which makes our business communication very efficient and reliable. It automatically handles customer calls 24/7 and routes them to the right person, which saves a lot of time for our team. **What do you dislike about RingEX?** Sometimes the mobile application feels a bit heavy and drains the battery quickly during long video calls. Also, the user interface can be slightly confusing for new team members initially, and the pricing plans could be made more affordable for small businesses and growing startups. It works fine, but there is still room for improvement in voice modulation to make it sound more natural and less robotic. **What problems is RingEX solving and how is that benefiting you?** It solves our communication gap by bringing calls, team messaging, and video meetings into one single platform. This helps our remote team stay connected seamlessly, reduces the need for multiple apps, and greatly improves our daily business productivity and customer response time. It handles basic customer inquiries automatically after office hours, solving the problem of missed business opportunities and late-night calls. **Official Response from Madi Hayford:** > Hi Inzamam, it is excellent to hear how effectively RingEX supports your remote operations! We are proud that consolidating voice calls, team messaging, and video meetings into a unified app eliminates communication gaps and boosts daily business productivity. Having 24/7 automated call routing handle after-hours inquiries is an operational win for capturing after-hours opportunities without putting extra burden on your team. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us at review@ringcentral.com to continue the conversation. ### 19. RingEX: Reliable, Crystal-Clear Calls with Seamless All-in-One Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Affanul H. | Freelance, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2026 **What do you like best about RingEX?** What I like best about RingEX is its exceptional reliability and the seamless integration of voice, video, and messaging into a single interface. The call quality is consistently crystal clear, even on mobile network. I also highly appreciate the smart AI-powered features, such as automated meeting summarise and real-time transcription, which save our team a lot of manual note-taking time a lot of manual note-taking time during daily client calls. **What do you dislike about RingEX?** The main thing I dislike is that the user interface can sometimes feel cluttered and overwhelming for new user due to the massive amount of settings and tabs. The desktop application occasionally consumes a lot of system memory (RAM), which causes minor lags during heavy multitasking. Additionally, the advanced reporting and analytics module require a higher pricing tier, which can be expensive for smaller teams. **What problems is RingEX solving and how is that benefiting you?** RingEX addresses the issue of fragmented business communication by consolidating phone calls, video meetings, and team chats into one stable platform. Before using it, our team struggled to switch between multiple apps, leading to communication delays and missed updates. It benefits us by streamlining all client and internal discussions, making remote work highly efficient and significantly lowering our overall software infrastructure costs **Official Response from Madi Hayford:** > Affanul, thank you for your great feedback! It is fantastic how effectively RingCentral RingEX supports your daily client communications, specifically how consolidating voice, video, and team messaging into a single interface eliminates app switching and lowers your overall software costs. We are proud to know that AI-powered meeting summaries and real-time transcriptions are saving you and your team valuable note-taking time while preserving crystal-clear audio quality. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 20. Seamless Communication, Unifies Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Suhasu U. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 20, 2026 **What do you like best about RingEX?** I really appreciate how RingEX brings calling, messaging, and meetings together in one place. It’s easy to use, reliable, and helps our team stay connected without constantly switching between different apps. Having everything integrated makes day-to-day communication simpler, and we can move quickly from chat to a call or a meeting without changing tools, which saves a lot of time. Features like presence status, call forwarding, and the smooth transitions between chats and calls help boost our productivity. The integration with our CRM applications is also a big help, since it keeps communication tied to our daily workflows. On top of that, the initial setup was smoother than I expected: most configurations were straightforward, so we were able to get up and running with minimal training. **What do you dislike about RingEX?** Overall, it has worked really well for me, but there are a few areas that could be improved. The desktop app can feel a little slow at times, especially when handling multiple chats. Still, it’s flexible overall, which I appreciate. **What problems is RingEX solving and how is that benefiting you?** I find RingEX helps solve communication disorganization by bringing calls, messages, and meetings into one place, which saves time. It’s easy to use, keeps us connected without constantly switching between apps, and improves productivity with features like presence status and call forwarding. **Official Response from Madi Hayford:** > Hey Suhasu, we are proud that RingEX successfully unifies your calling, messaging, and meeting tools into a single environment, and that our CRM integration is actively boosting your productivity. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Suhasu! ### 21. Powerful All-in-One Communications with RingSense AI—But Pricing and Setup Take Time **Rating:** 3.5/5.0 stars **Reviewed by:** Shamshad B. | Accountant, Accounting, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 02, 2026 **What do you like best about RingEX?** RingEX combines phone, video, chat, and SMS into one dependable platform with a modern, organized interface that minimizes app switching across desktop and mobile devices. It's standout feature is RingSense AI, which delivers automated meeting summaries, real-time transcription, sentiment analysis, and action-item extraction directly into user workflows. Platform performance is exceptional, maintaining clear audio quality, low latency, and high uptime. Additionally, native integrations with tools like Salesforce, Microsoft 365, Google Workspace, and Zendesk automatically keep call logs and contact histories fully synced. **What do you dislike about RingEX?** Pricing sits at a high tier compared to basic VoIP providers, which can increase overall costs for smaller businesses. Full administrative portal configuration and onboarding also require dedicated setup time, which can feel complex for non-technical teams initially. **What problems is RingEX solving and how is that benefiting you?** RingEX solves fragmented communication by consolidating separate chat, video, and phone tools into a single ecosystem. It eliminates manual administrative work by capturing meetings takeaways automatically through built-in AI intelligence, driving strong return on investment through reduced software sprawl and faster overall team execution. **Official Response from Madi Hayford:** > It is great to hear how much value RingCentral RingEX brings to your team! We are proud to hear how bringing voice, team chat, video meetings, and business SMS into a single interface cuts down tool switching across mobile and desktop devices. Having built-in RingSense AI automatically capture transcripts, extract action items, and perform sentiment analysis directly inside your daily workflow, while native CRM integrations keep contact logs updated, is a major productivity win. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. ### 22. Automated Q&A Categorization Made Our Live Panels Feel Organized **Rating:** 4.5/5.0 stars **Reviewed by:** amit s. | Associate Engineer, Computer Software, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2026 **What do you like best about RingEX?** We run panel discussions with a live audience and the Q&A used to be this chaotic wall of questions coming in during the session, moderator scrambling to pick which ones to actually ask. The automated categorization groups similar questions together, so instead of fifty individual entries, the moderator sees maybe eight actual themes and picks the most upvoted one from each. Made our panels feel way more organized on stage instead of the moderator visibly panicking trying to sort through a flooded chat. **What do you dislike about RingEX?** The replay center is great for extending content life after the event, but organizing older replays into something people actually browse took more manual tagging on our end than I expected, it doesn't auto-categorize by topic on its own. **What problems is RingEX solving and how is that benefiting you?** Panel sessions used to feel chaotic behind the scenes even when they looked fine to the audience, moderators drowning in raw questions with no way to prioritize quickly. Grouping similar questions together fixed that specifically, panels run smoother because the good questions actually surface instead of getting buried. Replay library organization still needs manual work from us, but even unsorted, having sessions available to rewatch afterward has extended how long our content actually gets used. **Official Response from Madi Hayford:** > Hey Amit, thank you for taking the time to share your great feedback and review! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 23. Reliable VoIP with Challenging Setup and Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Peter J. | President, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about RingEX?** I find RingEX to be extremely reliable at making and receiving calls and sending unanswered calls to voicemail, including voicemail to email. It's really good to have a reliable business phone system, which makes RingEX valuable and useful. It works better than our old PBX, and the physical system is easier to maintain. **What do you dislike about RingEX?** I need to state that, since our initial setup (and despite my criticism below), technical support has improved dramatically in the last couple of years. It is easy to get someone on the phone to give support, and they are typically knowledgeable. I find the admin portal difficult to use. It is not particularly well-designed (at least to me), and I feel like the interface has if anything gotten harder to navigate than it was. It's not particularly administrator-friendly or self-explanatory enough for a busy administrator to manage easily. The initial setup was not easy at all, despite promises of setup assistance with things like firewall setup, paging adapter, and number porting. The training sessions provided were barely adequate. Since the technical support has improved so much in the last couple of years, I suspect that setup assistance has improved as well, but I have no proof of this. The product is also fairly expensive. But we client like it enough that we are staying with it, owing to our familiarity with it and resistance to further change. NOTE: They will "start the clock" on whatever free period is granted when you sign up, even though nothing is in-place nor functioning. You should insist that whatever free period you can get that begins AFTER the system is up and running to your satisfaction. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for reliable business calls and voicemail services, improving over our old PBX system. **Official Response from Madi Hayford:** > Hey Peter, thank you for sharing your detailed review! It is fantastic to hear that RingEX is delivering rock-solid phone reliability and reliable voicemail-to-email delivery for your team, serving as a distinct upgrade over your old physical PBX system. We are proud that technical support responsiveness has improved dramatically over the last few years. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Peter! ### 24. All-in-One Calling with AI Recaps—But Admin Setup and SMS Approval Take Patience **Rating:** 3.5/5.0 stars **Reviewed by:** Adan B. | Sales Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about RingEX?** Merging softphone, messaging, video calls, and fax into one interface completely eliminated our constant app switching. The real-time AI transcription and automated post-call meeting recaps capture action items instantly, saving our staff immense documentation time. Sound quality stays crisp across mobile and desktop apps, and native CRM synchronization automatically tracks customer logs without requiring manual input. **What do you dislike about RingEX?** Navigating the administrator back-end during setup felt unnecessarily convoluted, with basic call routing and IVR menu options buried under deep sub-menus. Getting carrier approval for business SMS involved an extended waiting period, and basic tier limitations mean you have to upgrade to access features like automatic call recording... **What problems is RingEX solving and how is that benefiting you?** It solves the expense and clutter of paying multiple vendors for separate chat, phone, and video tools, yielding clear software cost savings and stronger ROI. Remote staff can handle client calls and SMS outreach on personal contact details, ensuring smooth operation across our distributed team. **Official Response from Madi Hayford:** > It is fantastic that RingEX delivers value for your distributed team, Adan! We love to hear that combining phone, chat, video, and fax into a single app eliminates app-switching, while automated AI meeting recaps and native CRM syncing save your staff significant documentation time. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Adan, thank you for sharing your feedback and for choosing RingCentral! ### 25. RingEX Makes Calls, Messages, and Meetings Easy in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Shafiah S. | Sales And Marketing Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about RingEX?** What I like best about RingEX is how easy it makes communication. I can handle calls, messages, and meetings from one place without switching between multiple tools. The call quality is reliable, and features like call forwarding and voicemail help me stay connected with customers and colleagues. It saves time, keeps conversations organized, and makes it easier to respond quickly, which is especially helpful in sales and customer-facing work. **What do you dislike about RingEX?** It offers a solid communication platform, but there are a few areas for improvement. The interface can sometimes feel cluttered, and certain settings are not very intuitive. Integration setup could be simpler, and occasional performance delays may affect the user experience. The pricing can be expensive for smaller businesses, particularly when additional features are needed. Onboarding takes some effort for new users, and the AI features, while helpful, could offer more advanced insights and automation. **What problems is RingEX solving and how is that benefiting you?** It helps simplify communication by combining calls, messaging, and meetings in one platform. It makes it easier to stay connected with customers and team members, improves response times, and saves time by reducing the need to switch between multiple tools. This helps me work more efficiently and maintain better customer relationships. **Official Response from Madi Hayford:** > Thank you for your thoughtful insights! It is wonderful to hear how much RingEX is streamlining your daily workflows, especially how centralizing calls, SMS, team chat, and video meetings into one reliable application saves time and eliminates tool fatigue for customer-facing teams. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer, Shafiah! ### 26. Effortless Unified Voice, Messaging, and CRM With Rock-Solid Uptime **Rating:** 4.5/5.0 stars **Reviewed by:** Sheshi P. | IT Technology, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2026 **What do you like best about RingEX?** What stands out most is how effortlessly it combines voice, messaging, and CRM tools into a clean, intuitive interface that took almost no time for our team to learn. The onboarding process was straightforward, and the platform's rock-solid uptime means we rarely have to deal with dropped calls or technical glitches. Having native integrations with the tools we already use keeps workflow smooth without needing heavy custom engineering, while the built-in AI takes care of call notes and summaries so staff can focus on the actual conversation. It gives us a great return on investment simply by cutting out operational headaches and keeping all our communications unified in one place. **What do you dislike about RingEX?** The biggest pain point is definitely the tier-gated pricing structure. The base plan looks affordable on paper, but as soon as you want advanced AI tools like automated call summaries or deeper analytics, you're forced to upgrade to significantly higher tiers or pay for add-ons. While the front-end agent view is modern, the backend admin portal feels surprisingly dated and clunky to navigate when adjusting routing rules. Transferring calls out to external numbers is also a bit awkward, and their contract terms don't leave much room for flexibility if your team size fluctuates. **What problems is RingEX solving and how is that benefiting you?** Before RingEX, our communications were completely scattered. People were constantly toggling between a separate phone app, team chat, and our CRM, which led to missed context and a lot of wasted time manually logging notes. RingEX solved that fragmentation by pulling everything into a single, reliable hub. The automatic CRM sync and AI call summaries alone save our team hours of manual busywork every week. It’s given us far better visibility into our daily operations and significantly sped up our response times without requiring constant IT troubleshooting to keep things running. **Official Response from Madi Hayford:** > Hi Sheshi, it is fantastic to hear how RingEX is delivering strong value for your team! We are proud to hear how bringing voice, SMS, team messaging, and CRM sync into a single platform eliminates app fatigue, while keeping your daily workflow smooth and reliable. It is wonderful knowing that our automated AI summaries and call notes are saving your team hours of manual post-call logging each week. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! ### 27. Seamless Switching Between Desktop and Phone Keeps Me Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Luana C. | Auxiliar administrativo, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about RingEX?** I don't have to be at my desk to keep up with work calls. If I step away from my computer, I can continue from my phone and still have access to the same contacts and messages. That has been really useful on days when I'm moving around a lot instead of sitting in front of my computer. **What do you dislike about RingEX?** Finding an older message can be a little annoying sometimes, especially when there has been a lot of activity with the same contact. I usually find what I need, but I wish searching through past conversations was a bit faster. **What problems is RingEX solving and how is that benefiting you?** I used to miss calls or have to call people back whenever I was away from my desk. With RingEX I can answer from my phone and continue working without being tied to my computer, which has made it much easier to stay available during the day. **Official Response from Madi Hayford:** > Luana, it is great that RingEX supports your mobile workday! We love to hear how easily you can transition away from your desk without missing client calls, losing access to contacts, or disrupting your daily conversation flow. It makes us proud that full parity between desktop and mobile apps is a game-changer for hybrid and on-the-go productivity. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! ### 28. RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications **Rating:** 5.0/5.0 stars **Reviewed by:** Raffy B. | Senior IT Team leader for System and Network / SECOP, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 25, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. I also like that you can duplicate settings or a call queue, which makes setup almost instant. Our employees adapted quickly with minimal training. The platform offers a wide range of features, including video, voice, messaging, and integration capabilities. On top of that, the support team is knowledgeable and highly responsive. I also frequently use the support button whenever I have questions or need help. **What do you dislike about RingEX?** If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort, but I’ve run into occasional call-quality issues that can impact reliability. On top of that, the live reports and analytics could use more context and clearer explanations, and they’d be easier to work with if the interface were more user-friendly—especially for people who aren’t technically inclined. **What problems is RingEX solving and how is that benefiting you?** They’ve addressed all of our challenges, especially around managing communication channels, by bringing voice, video, and messaging together and streamlining our tools into a single platform. This consolidation removes the need for separate applications and makes it much easier for teams to stay connected, whether they’re in the office or working remotely. The biggest benefits we’ve seen are higher team productivity, faster customer response times, and lower IT overhead, since we no longer have to maintain and manage multiple communication tools. **Official Response from Madi Hayford:** > Hey Raffy, thank you for sharing such a thoughtful review of your experience with RingEX! We are happy to hear that the platform’s flexibility, features, and ease of use support your setup and help improve productivity for your teams. It is also great to know that our Support Team has been responsive and helpful whenever you have needed assistance. We appreciate your feedback; insights like yours are extremely valuable as we continue to enhance the platform and make it even more user-friendly for every customer. We would love to hear more about your experience; if you are interested in continuing the conversation and sharing more, please reference this review and email The Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included the link below. Thank you again for choosing RingCentral and for taking the time to share your perspective, Raffy! ### 29. RingEX Keeps Calls and Business Communication Smoothly in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Affan A. | Business Development Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 18, 2026 **What do you like best about RingEX?** The best thing I like about RingEX is to manage calls and communication in one place. It make easy to manage calls, message and business communication, and I especially like how smoothly it fits into day to day workflow without adding unnecessary complexity. The intrface is simple, reliable and makes it easy to stay connected. **What do you dislike about RingEX?** One thing I dislike about RingEX is that reporting could be better. I can get the basic information i need, but when i want to dig deeper into call activity or create more customized reports the option feel a bit limited. More flexibility in reporting and analytics would make it much more useful. **What problems is RingEX solving and how is that benefiting you?** RingEX help us keep or business calls and team communication in one place instead of relying on separate tools. It makes it easier to manage customer calls, keep track of conersations and stay connected when working remotely. This save time and gives us better visibility into our day to day communication. **Official Response from Madi Hayford:** > We appreciate you taking the time to write and share your great review! It is wonderful that RingEX fits smoothly into your daily workflow. We love to hear that bringing calls, messaging, and business communications together into one simple platform makes staying connected with your team and customers much easier, especially when working remotely. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Affan! ### 30. Versatile Communication Tool with Some Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Gerry A. | Admin, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 24, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** I use RingEX primarily for managing my team's project schedules, and I find it simple to use. The application is wonderful because it combines four applications into one app, allowing me to call, text, video call, and fax seamlessly. I appreciate being able to use RingEX on both my phone and desktop, as it integrates well with other applications and my CRM. The initial setup was pretty easy, and the support for integration and onboarding was great. **What do you dislike about RingEX?** I would say that sometimes it's glitchy, especially glitches between the CRM and RingEX. Also, tech support could have more incentive. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to manage my team's project schedules. It's simple to use and integrates four functions—calling, texting, video calling, and faxing—into one app. **Official Response from Madi Hayford:** > Thank you for your feedback and highlighting how RingEX supports your service-based business! We are glad to hear that our continued advancements in technology and services add value for you and your business. The Review Team would love the opportunity to hear more about your experience; if you are interested in continuing the conversation, please email us directly at review@ringcentral.com and reference this review. We appreciate you for being a loyal RingCentral customer, Gerry! ### 31. All-in-One Communications, but Admin Setup and CRM Integration Take Extra Effort **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 17, 2026 **What do you like best about RingEX?** What I like best about RingEX is how well it brings calling, messaging and video meetings together in one single app, so my team doesnot have to jump between different tools for different things. The desktop and mobile app syncs in real time, so if I am on my phone without any interruption, this has saved us a lot of time during busy days. The call queue and IVR setup once configured, works smoothly and has helped us manage some incoming calls in a much more organized way compared to our earlier system. I also like that the analytics dashboard gives a clear picture of call volumes and agent performance, which we use regularly to track our team's workload. Overall the biggest benefit has been having one reliable platform for all our communication needs instead of managing multiple seperate tools. **What do you dislike about RingEX?** What I dislike about RingEX is that the admin panel is not very intuitive at first, settings are spread accross different menus so it takes some time to find what you need. A more guided setup would help. Integration with our CRM also needed extra effort to get woking properly, it was not plug and play. Support response time could be faster too, especially for non critical issues where we've had to wait longer than expected for a resolution. **What problems is RingEX solving and how is that benefiting you?** Before Ring EX our team was using separate tools for calling, messaging and video meetings, which meant a lot of switching between apps and at times, missed communication. RingEX brought all of this under one platform, so now our team can handle calls, chats and meetings from a single place. This has made our day to day communication much more organized, especially with call queues and IVR routing calls to the right person without manual effort. It has also improved visibility with the analytics dashboard, we can track call volumes and team workload properly, which was difficult earlier when everything was scattered. Overall, it has helped us cut down time wasted on switching between tools and made our teams communication more structured and easier to manage. **Official Response from Madi Hayford:** > Thank you for taking the time to write and share your detailed review! It is wonderful to hear how RingEX is making a positive impact on your operations, especially how consolidating calling, messaging, and video meetings into a single app with real-time mobile and desktop syncing saves your team valuable time during busy days. We are also glad that your call queues, IVR routing, and analytics dashboards are providing the structure and visibility needed to manage incoming call volumes efficiently. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 32. RingEX Makes Business Communication Flexible and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa H. | Senior Business Development Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 16, 2026 **What do you like best about RingEX?** Before using RingEX, business communication could easily become tied to a particular phone, location, or communication channel. What I like about RingEX is that it gives us a more flexible way to stay connected throughout the workday. We can make and receive calls, check messages, and manage conversations without needing to remain at a desk. The user interface is straightforward, so I do not spend much time searching for basic functions. Call performance has also been good in my experience, which is especially important when conversations involve customers or urgent work. **What do you dislike about RingEX?** I feel the platform provides good overall value for the communication features it brings together. The integrations are useful when connecting RingEX with other business tools, and the support experience makes getting started easier. There may always be small preferences that differ from one user to another, but I have not experienced any particular limitation that I would consider a genuine dislike yet. **What problems is RingEX solving and how is that benefiting you?** We have noticed a complete change and greater flexibility in how we stay connected during the working day. I can communicate without being restricted to a single desk phone, which makes remote and mobile work more practical. Integrations can also reduce the need to switch constantly between communication and business tools. The overall result is a more organized calling experience, quicker access to colleagues, and less effort spent managing separate communication channels. For regular business communication, that convenience has been the biggest practical benefit. **Official Response from Madi Hayford:** > Hi Lisa, thank you for taking the time to write and share your amazing insights! It is great to hear how much value you are getting from RingEX's flexibility and multi-device capabilities. Providing dependable call quality and untethering your workflow from a fixed desk phone, whether you are working remotely, on the go, or switching between business applications, is exactly what the platform is designed to achieve. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We value you for being a loyal RingCentral customer, Lisa! ### 33. Fantastic Support and Features That Streamline Our Call Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Paige C. | Administrative Supervisor, Clinical Research Coordinator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** The technical support team has been fantastic - easy to get a hold of, provide great support and are always willing to dive in and investigate our issues. The support we have received from the RingCentral team has really been what makes RingCentral stand out above and beyond from other phone providers we have used in the past. Beyond the support, the RingCentral features have helped us streamline our call flow, allow us better access to patients with less voicemails to return overall. Can't recommend enough. **What do you dislike about RingEX?** We’ve experienced some connection issues with both incoming and outgoing calls, and we’ve had a hard time getting them resolved. **What problems is RingEX solving and how is that benefiting you?** It has helped us not have nearly as many voicemails to return to patients at our clinic, the IVR that we have set up has been incredibly user friendly and has worked perfectly - calls get automatically routed to the right place, the queues have been helpful and beneficial for patients. The voicemail transcription features have been SO helpful for our office, saving time on the back end when recording messages for the team to return. Call recordings have also helped our office from a quality improvement standpoint for staff and we have integrated these recordings into our staff review process. **Official Response from Madi Hayford:** > We appreciate your amazing feedback, Paige! It is thrilling that our IVR system, automated call routing, and queues have helped streamline your call flow, ensuring your clinic's patients reach the right place quickly with fewer voicemails to return. We love knowing that our quality voicemail transcription and call recording features save your office valuable time and support your staff review process. Your praise for our Support Team also means a lot to us! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Paige! ### 34. Flexible Call Handling Anywhere with Helpful AI Notes **Rating:** 4.5/5.0 stars **Reviewed by:** Elaine S. | Sr. Network Administrator, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** One of the best things about RingEX is able to use it different ways to answer calls. Deskphone, Desktop app and cell phone app. I am not always at my desk or my users are running around the office, but able to answer calls via cell app makes it so a call is not missed. I also appreciate being able to record calls or have AI take notes of the conversation. This is helpful for follow ups. **What do you dislike about RingEX?** One of the issues I see is unable to separate desktop app and cell phone in users profiles. We have had cases where it would be helpful to turn off cell phone app in the incoming call rules, but keep it ringing in the desktop app. **What problems is RingEX solving and how is that benefiting you?** Currently there are no issues that saved time or cost reduction. **Official Response from Madi Hayford:** > Thank you for sharing your review with us, Elaine! We are pleased that RingEX provides your mobile or remote team with the essential flexibility to answer incoming business calls from anywhere, whether on a desk phone, desktop application, or cell phone app, ensuring that critical client interactions are never missed. It is also great to know that our native AI conversation notes and call recording tools are actively proving helpful during your team's follow-up workflows. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! ### 35. AI-Powered Calls That Save Time with Smart Booking and Seamless Agent Context **Rating:** 4.0/5.0 stars **Reviewed by:** Urmila V. | accounting, financial management, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about RingEX?** A caller can normally speak their problem or report, and phone menu buttons don't need to navigate, AI can give answer of any common question, and appointment can also book automatically, after call transfer to human agents get call context, it makes handling calls easier and save our time. **What do you dislike about RingEX?** If call usage gets extra then per minute charges can apply, and sometimes billing can get unpredictable, too tech-advanced call routing settings can take much time, and the pricing and advanced setup could be easier. **What problems is RingEX solving and how is that benefiting you?** The problem is in busy times calls can be missed, and staff don't need to attend again and again routine calls, customers can book their appointment anytime, and employees can focus on their important work. It helps us to handle when our team is busy. **Official Response from Madi Hayford:** > It is great how much efficiency RingEX brings to your daily operations! We are proud to hear how allowing callers to speak naturally completely replaces rigid touch-tone IVR menus. Having AIR handle routine FAQ inquiries and book appointments automatically while transferring live call context and transcripts to human agents keeps your team focused on high-priority tasks during busy hours without dropping potential leads. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Thank you for sharing your fantastic feedback, Akshat! ### 36. RingCentral Delivers Rock-Solid Uptime and Helpful AI Call Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan S. | IT Infrastructure and Support Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like that RingCentral has had the best uptime of all the SaaS solutions we’ve used. That level of reliability is critical for our business because it gives us confidence that we can consistently count on the service. The AI features are also a major plus. Our users can review notes from calls with customers afterward, which helps everyone stay aligned and makes follow-ups much easier. **What do you dislike about RingEX?** What I like least about RingEX is that there should be easier ways to build out and manage subsidiaries. We’d really love the option to split our multiple subsidiaries out within the Admin Portal, so that things like Call Queues, logos, groups, Caller ID, and addresses are simpler to set up, organize, and visualize. **What problems is RingEX solving and how is that benefiting you?** I haven’t had any dropped calls, and I like having a notetaker. Call routing also works well and sends calls where they need to go. **Official Response from Madi Hayford:** > Hey Nathan, thank you for taking the time to share your fantastic feedback! We are proud to hear that RingEX delivers rock-solid reliability with leading uptime, giving your business total confidence that you can count on our service. It is also wonderful to know that our seamless call routing and advanced AI note-taking features keep your users aligned and simplify your customer follow-ups. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Nathan! ### 37. All-in-One Communications with Smooth CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Mahwish Q. | Finance Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about RingEX?** What I like most about RingEX is having our phone lines, messaging, and video calls in one place instead of jumping between apps. The automated call summaries save us from manual note-taking after client calls, CRM integration was smooth, and cutting extra software subscriptions gave a nice boost to our budget. **What do you dislike about RingEX?** The notification setup across desktop and mobile takes a bit of trial and error to avoid double alerts, and finding older files in chat history can be clunky. Plus, setting up advanced call routing has a slight learning curve at first. **What problems is RingEX solving and how is that benefiting you?** RingEX solves app fragmentation by unifying our phone lines, messaging and video syncs into one workspace. The automated meeting summaries cut out hours of manual note taking after client calls, while replacing multiple standalone tools noticeably reduced our software costs and streamlined daily workflow. **Official Response from Madi Hayford:** > Thank you for taking the time to write and share your review! It is wonderful to hear how much RingEX is helping simplify your business communications, especially how centralizing phone lines, video, and team messaging into one workspace eliminates app fragmentation and cuts software subscription costs. We are proud to know that RingSense AI automated meeting summaries save your team hours of manual note-taking after client calls and that your CRM integration was smooth. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. ### 38. Seamless All-in-One Calling, Chat, and SMS—with RingSense AI Saving Time **Rating:** 4.0/5.0 stars **Reviewed by:** Shifa Q. | Cloud Engineer, Civil Engineering, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about RingEX?** It cleanly unifies phone calls, video, team chat, and SMS into one reliable app. The call handoff between desktop and mobile is completely seamless. The RingSense Ai feature is also a massive time saver, automatically generating accurate call transcriptions and key action item so I don't have to take manual notes during client meetings. **What do you dislike about RingEX?** The administrative backend feels a bit dated and complex when setting up detailed call queues or IVR routing. Additionally, the mobile app can occasionally take a few seconds to load recent SMS threads when you have a weak signal. **What problems is RingEX solving and how is that benefiting you?** It eliminated the clutter of using three separate apps for calls, video, and chat. Consolidating into RingEX has streamlined our daily communication, improved post-meeting follows-up with Ai summaries, and allowed our remote team to stay fully connected using standard business numbers. **Official Response from Madi Hayford:** > Hey Shifa, it is great that RingEX helps simplify your daily workflow! We are proud to hear how centralizing voice, video, SMS, and team chat into a single application eliminates app clutter. Knowing that seamless device handoffs and RingSense AI call transcriptions and action items are saving you time during client follow-ups is wonderful. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 39. Seamless Integration and Efficient Support with Minor Call Delays **Rating:** 5.0/5.0 stars **Reviewed by:** Kiel S. | Information Technology Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like how RingEX integrates with our existing ecosystem. It works seamlessly with Microsoft Teams and Salesforce, which means our users can use the apps they are already familiar with and don't have to spend time learning a new application to make a call. Additionally, I appreciate the range of options available to us. The initial setup was pretty seamless. **What do you dislike about RingEX?** We experience a delay when connecting to calls. This may be related to Windows settings but it is difficult to resolve the issue. This isn't unique to RingEX, as other providers have the same issue. **What problems is RingEX solving and how is that benefiting you?** RingEX enables us to make and receive calls, text clients, and provide rich support through familiar apps like Microsoft Teams and Salesforce without needing standalone software. It keeps us accessible for meaningful client interactions, integrates smoothly, and requires no new learning curve. **Official Response from Madi Hayford:** > Hey Kiel, we appreciate you taking the time to share your review! We are glad that RingEX integrates so smoothly with your existing ecosystem, allowing your team to leverage familiar applications like Microsoft Teams and Salesforce to make calls and text clients without a steep learning curve. It is wonderful to know that your initial setup was seamless and that our flexible range of options successfully keeps you accessible for meaningful client interactions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Kiel! ### 40. "Dependable phone and video platform with minimal upkeep" **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about RingEX?** Biggest win for me? I don’t have to think about which app to open anymore. Everything is just… there—calls, messages, video—all connected. **What do you dislike about RingEX?** If I had to nitpick, the admin settings can feel a bit overwhelming at first. There are a lot of options tucked away in different menus, so I had to dig around a bit to find what I needed. Customer support response times have also been hit or miss in my experience. None of this is a dealbreaker—just a few rough edges that stood out. **What problems is RingEX solving and how is that benefiting you?** RingEX solved our problem of juggling separate apps for calls, texts, and video—stuff was getting missed or delayed. Now it's all in one place, so nothing falls through the cracks. The real benefit has been flexibility: my team can answer from phone, laptop, or desk phone depending on where they are. It's made remote work smoother and cut down on the "which app do I check" confusion. **Official Response from Madi Hayford:** > Hi Swati, thank you for taking the time to share your feedback! It is wonderful to hear that RingEX is serving your team as a dependable unified platform, helping you manage calls, messaging, and video conferencing in one central location. We are pleased to note that this consolidation has cut down on app confusion, minimized your upkeep, and delivered the flexible workspace mobility your remote team needs across desktop and mobile devices. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Swati! ### 41. Unified Workflow with AI: Reliable and Highly Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Youcef A. | Permits Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** What I appreciate most about RingEX is how it seamlessly bridges the gap for international business. It provides a fully functional virtual number with all the essential features—SMS, voicemail, and even fax—that work exactly like a physical line. The AI-powered tools, specifically the automated call recordings and summaries, have been incredibly helpful for staying organized. Beyond the features, the interface is polished and the system reliability is outstanding; I rarely, if ever, encounter downtime or lag. It’s a high-performing tool that offers great value for the price. **What do you dislike about RingEX?** The call forwarding function sometimes didn’t work for some reason; however, I haven’t had any issues with it lately. **What problems is RingEX solving and how is that benefiting you?** As a permitting company for motor carriers, we struggled to manually track complex vehicle dimensions and route restrictions that came up during long calls with state agencies and drivers. We used to have a hard time documenting technical permit details accurately. Now we can rely on RingEX’s AI-generated call summaries and transcripts, which has led to a 100% accuracy rate on our permit applications and a major reduction in costly revisions. This feature alone saves our team hours of manual note-taking each day, which lets us turn around more permit requests in less time. **Official Response from Madi Hayford:** > Hey Youcef, we are thrilled that our AI-generated summaries and transcripts have achieved a 100% accuracy rate for your permit applications; eliminating costly revisions is a massive win for motor carrier operations. It is great to hear that our international virtual numbers and system reliability are supporting your team’s efficiency. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Youcef! ### 42. Unified Dashboard and Instant Transcripts Make Calls and Meetings Effortless **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about RingEX?** The unified dashboard makes managing calls, video meetings, and chat messaging effortless without jumping between apps. Its built-in conversation intelligence stands out by generating instant transcripts, concise meeting summaries, and clear action items right after every call. Audio quality remains dependable even on mobile networks. **What do you dislike about RingEX?** Navigating the backend settings can feel complex at first because of the vast amount of administrative controls. Certain advanced reporting options and expanded automation capabilities also require upgrading to higher plan levels, which adds up for scaling teams. **What problems is RingEX solving and how is that benefiting you?** It removes scattered communication by housing every channel under one system. The automated post-call insights reduce time spent manually logging notes, keeping team members focused on follow-ups and improving daily workflow efficiency. **Official Response from Madi Hayford:** > It is fantastic to hear how RingCentral RingEX is streamlining your daily workflow, specifically how combining calls, video meetings, and team chat into a unified dashboard eliminates app-switching, and how built-in conversation intelligence (RingSense AI) saves time by delivering automatic transcripts, meeting summaries, and action items. Dependable mobile audio clarity and dependable connectivity across devices are huge wins for staying productive on the go! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! ### 43. Efficient, Easily configurable and to understand. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael D. | Systems Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The ability to make changes quickly and efficiently. The logging and call visibility is easily accessible and detailed. **What do you dislike about RingEX?** Overflow queues do not work correctly like every other phone system or VoIP system. Normally, when an overflow queue is rung, it rings only the members that are logged into that queue. With RingCentral, it rings everyone in the group no matter if they are taking calls from that queue or not. This flaw breaks the whole feature of having overflow queues and creates more network traffic than is needed. **What problems is RingEX solving and how is that benefiting you?** It's solved the call quality issues and gives us more flexibility to where our employees can work. It also decentralizes our phone system so we no longer have one single point of failure. **Official Response from Madi Hayford:** > Hey Michael, thank you for sharing your review and feedback! We are glad that RingEX successfully resolves your call quality issues, decentralizes your communication setup to eliminate single points of failure, and delivers accessible call logging visibility. It is fantastic to hear that our platform allows you and your team to work from anywhere! We also appreciate your candid feedback regarding how our call queue overflow feature handles member routing. We have attached an article below that hopefully will help you with overflow queues. The Review Team would love the opportunity to continue the conversation and learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com. We appreciate you being a loyal RingCentral customer, Michael! ### 44. Revolutionized Our Communication Platform with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Surya Karan S. | ICT Support Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 22, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** I love how RingEX keeps everything in one place, making it reliable and easy for user management, especially for admins like me. It simplifies communication, reduces tool switching, and just works consistently, which significantly improves our daily operations. I also appreciate its simplicity and the knowledge base available for troubleshooting or configuring settings, which is helpful because agents don't need much training on the tool. Additionally, RingEX integrates well with our ticketing system. **What do you dislike about RingEX?** Honestly, there isn't anything specific that I dislike about the RingCX so far. It has consistently met our needs, works reliably on our daily operations. **What problems is RingEX solving and how is that benefiting you?** RingEX helps us connect remotely, eliminating our old physical phone system. It simplifies user management, reduces tool switching, and integrates well with our ticketing system. The easy setup and minimal training are great too. **Official Response from Madi Hayford:** > Hi Surya, it is rewarding to hear that RingEX is not only keeping your hybrid team connected but also making your life as an admin significantly easier. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral as your essential business communication tool for collaboration! ### 45. Better Visibility with Business Texting and Conversation History **Rating:** 5.0/5.0 stars **Reviewed by:** Wando S. | Intérprete freelancer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about RingEX?** Before RingEX, our sales reps were texting customers from their personal phones, so sometimes we had no way to check previous conversations or know what had already been discussed. Now those texts stay connected to our business numbers, so we can check the history when needed and have better visibility into how customer conversations are being handled. **What do you dislike about RingEX?** The monthly SMS limit can be a little annoying, last month we went over it cause it was a busier month and ended up with some extra charges we weren't really expecting. **What problems is RingEX solving and how is that benefiting you?** It solved the problem of customer conversations being scattered across personal phones. Now if someone leaves the company, we don't lose that history, and anyone who needs it can understand what was already discussed with the customer. **Official Response from Madi Hayford:** > Thank you for choosing RingCentral and for sharing your great insights, Wando! It is fantastic that RingEX provides better visibility into your team's customer outreach. We love to hear that centralizing business text messaging onto dedicated company numbers keeps client history organized, prevents lost conversation records when sales reps turn over, and ensures full oversight across team interactions. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. ### 46. Effortless Setup, Cost-Effective Telephony Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | IT Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about RingEX?** I love that RingEX consolidates all of our telephony, understanding the cost with no surprises and saving us around £2,000 per month in total. The manageability and features it brings, like setting up users with direct dials, extensions, IVR, message mailboxes, and changing prompts, are absolutely fantastic for the price point. The flexibility is unbelievable with it being fully cloud-based and needing just an Internet connection. We can use desktop phones, portable phones, mobile apps, and Windows apps, giving us lots of flexibility. Porting from our old system to RingEX was unbelievably simple with less than a fifteen-minute window of downtime. The onboarding was so good, the best I've experienced. It's a brilliant product with zero downtime, and I would easily rate it a 10—it’s absolutely fantastic. **What do you dislike about RingEX?** The only drawback that we found with RingEX was the fact that we're unable to use it in The Middle East due to local laws. That's the only business unit that we haven't been able to put on a VoIP system that's fully integrated. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to consolidate our telephony across offices, saving us about £2,000 per month. It provides cost clarity and eliminates surprises. It's cloud-based, offering flexibility with minimal downtime during setup, and has fantastic features for user management at a great price point. **Official Response from Madi Hayford:** > Hey Andy, we appreciate your terrific feedback. Your insights are valuable, and we are grateful for your detailed breakdown of how our tools impact your business operations! It is wonderful to hear that RingEX is serving your team as a cost-effective, brilliant product, saving you monthly costs by consolidating your multi-office telephony under a single cloud architecture. We are pleased that our onboarding structure, quick number porting windows, clear pricing structure, and versatile endpoints (including desktop extensions, mobile apps, and Windows applications) have delivered the level of flexibility your company deserves. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Andy! ### 47. Keeps Business Calls Organized and Separate from Personal Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Basma A. | CEO, Package/Freight Delivery, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about RingEX?** What I like most is that it keeps our business calls separate from our personal calls. For our delivery operation, that separation makes it much easier to stay organized with both customer and driver communication, and it gives us a more consistent, reliable way to manage business calls overall. The pricing also feels affordable for the value we get. **What do you dislike about RingEX?** The application takes some time to configure everything to your liking, especially when working with a lot of users. Moreover, some features seem more useful for a traditional office environment than for a delivery company. **What problems is RingEX solving and how is that benefiting you?** In our operations, we deal a lot with customer-driver-team communication, which can even happen during an ongoing delivery. RingEX gives us an additional business communication layer and helps keep these conversations separate from personal calls. **Official Response from Madi Hayford:** > Thank you for sharing your awesome review, Basma! It is great to hear how much RingEX helps support your delivery operations. Keeping customer and driver communications clearly separated from personal phone lines is crucial for field teams, and we are glad the service delivers solid value for your business. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. ### 48. All-in-One Communications Platform with Strong Performance and AI Meeting Notes **Rating:** 4.5/5.0 stars **Reviewed by:** Deepesh R. | Digital Programmer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2026 **What do you like best about RingEX?** I like this product a lot because firstly it is a all in one platform for call, texts, video meetings and even team messaging. its performance is really good. I also like it's Ai features which are AVA and ACE they automatically capsulate meeting notes **What do you dislike about RingEX?** Actually I think It is a bit pricey for small teams and also complex admin setup is kind of overwhelming. Everything else works nicely **What problems is RingEX solving and how is that benefiting you?** Actually it is a solving a lot of problems for our team because as it is an all in one platform so we can conduct calls , texts, video meetings and team messaging at one place. It is also highly reliable as it offers 99.99% uptime availability **Official Response from Madi Hayford:** > Hey Deepesh, thank you for taking the time to share your review! We are thrilled to hear that RingEX's high reliability, strong performance, and all-in-one capability, unifying your phone calls, texts, video meetings, and team messaging, are successfully keeping your operations centralized. It is wonderful to know that our native AI-powered notes and automated meeting summaries are actively delivering great value to your team's workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Deepesh! ### 49. Affordable, Flexible Pricing with an Easy Setup and Powerful Call Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha J. | Cloud storage, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 02, 2026 **What do you like best about RingEX?** I like that RingEX offers a competitive, user-friendly pricing structure. The plans feel affordable and flexible, with both monthly and annual subscription options. The free trial was also a great way to explore the platform, get a clear sense of the pricing model, and complete the necessary setup steps, which I found very helpful. I also appreciate being able to extend the service by adding additional features, since that’s a major advantage for me. On top of that, the setup process was straightforward, and features like call routing and code overrides across groups made implementation especially easy. **What do you dislike about RingEX?** RingEX is friendly and easy to use, so honestly, I don’t really have anything to dislike about it. **What problems is RingEX solving and how is that benefiting you?** It helps me cut down on the costs of international calls and keep all my communication consolidated in one platform. RingEX sends voicemail messages, transcribes them, and delivers them via email, while also providing notifications for incoming calls and messages. Overall, these features have noticeably improved my communication and collaboration with both clients and team members. **Official Response from Madi Hayford:** > Hey Natasha, we appreciate your fantastic insights! We are pleased to hear that RingEX’s user-friendly, competitive pricing model and flexible trial option allowed you to seamlessly explore our platform and complete your initial configuration with confidence. It is wonderful to know that our straightforward setup, customizable call routing rules, and consolidated workspace have improved your daily collaboration with team members and clients alike. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Natasha! ### 50. RingEX: Clean All-in-One Calling, Video, Chat—Plus Helpful AI Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** What I like best about RingEX is it puts calls, video, and chat all in one clean app, and the AI actually helps with notes and recaps instead of getting in the way. It’s easy to manage and feels like a real all‑in‑one, not a bunch of tools duct‑taped together. **What do you dislike about RingEX?** Biggest downside for me is it can feel a little heavy and expensive if you’re just trying to have a simple phone system. There are so many features that non‑tech folks can get lost in the app, and updates sometimes change the look or behavior just enough to confuse people for a bit. And if your team still uses Zoom/Slack/etc., RingEX can end up feeling like “one more thing” instead of actually simplifying your life. **What problems is RingEX solving and how is that benefiting you?** RingEX is basically fixing the “too many apps” problem for me. Instead of juggling separate tools for calls, texts, and meetings, everything’s in one place, which just makes the day smoother and less messy. It also makes it way easier to work with people in different locations, since everyone’s on the same system and we can share numbers and handle calls as a team. The AI stuff is actually useful too—having summaries and notes from calls saves time and helps with follow‑ups, so I’m not digging through emails and messages trying to remember what was said **Official Response from Madi Hayford:** > Thank you for sharing your detailed feedback with us! We are proud to hear that RingEX is successfully resolving the too many apps dilemma for your organization by combining calling, video, and chat into a clean, cohesive interface. It is also wonderful to know that our native AI notes and meeting recaps are actively saving you time during follow-ups and keeping your multi-location team aligned. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral to empower you and your business! ## RingEX Discussions - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments, 1 upvote - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-09-19+04%3A49%3A14+-0500&secure%5Bsession_id%5D=96f67929-5671-4f1e-9c49-a88542a92754&secure%5Btoken%5D=b24343074a634cfd59baf5201070c91458d47761e70d1ce90ff518e226b314e0&format=llm_user) ## RingEX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Host Tools** - Customizable Branding - Role-based Access - Recording - Mobile Access **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Reporting/Analytics - Attendee Reports **Performance** - Third-Party Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Electronic Hand Raising - Surveys & Feedback - On-Demand Webinars - Email Reminders - AI Copilot - Customizable Templates - Content Management - Social Promotion - Audience Engagement - Presentation Streaming - Contact Management - Quizzes - Video Support - User Management - Real-Time Data - Alerts/Notifications - Breakout Rooms - Video Conferencing - Event Management - Polls/Voting - API - File Sharing - Calendar Management - Screen Sharing - Generative AI - Registration Management - Engagement Tracking - Q&A Management - Multi hosts - Event Scheduling - CRM - Document Storage - Whiteboard - Activity Dashboard - Two-Way Audio & Video - Meeting Management - Video Streaming **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,889 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,478 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 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