RingEX Reviews & Product Details

Call quality has been consistently solid, and having messaging right alongside the phone tools makes it much easier to manage support conversations. When a freelancer or client needs a follow-up, I can quickly check who’s available, send a message, or jump on a call without constantly switching between apps. The mobile app has been reliable, so I can stay reachable when I’m away from my desk, and the call history is useful for picking up right where a previous conversation left off. Review collected by and hosted on G2.com.

Some of the settings and reporting screens feel more complicated than they need to be for everyday support work. We’ve also run into a couple of minor glitches with the mobile app staying connected, which can be frustrating when you’re trying to handle things on the go. On top of that, setting up specific call groups or routing took a bit longer than I expected at the start, even though it became manageable once everything was configured and in place. The AI features are there, but I don’t really rely on them much for support conversations. Review collected by and hosted on G2.com.

I primarily use it for work calls and conversation with various teams. The convenience of doing the calls and conversations in one app is superb since I don't have to keep changing from one app to another. The call routing feature comes in handy when there's a need to forward some calls to the relevant team or individual. Managing the daily conversation is very easy. Review collected by and hosted on G2.com.

Not all settings are very user friendly for example changing call routing or user settings. Sometimes we need a little longer to get everything configured how we like. I do think that reporting could give a more clearer breakdown of call activity without toggling between pages. Review collected by and hosted on G2.com.

RingEX helps us have our marketing calls, team messaging, and voicemails all in one place. The platform is simple and easy to use, and the call history lets me keep track of the conversations that I've had with prospects and follow up on campaigns. The call quality is usually good and Ring Central Events helps tie event actions to conversations. Review collected by and hosted on G2.com.

Some configurations require additional clicks to find and the model pricing is difficult to justify for teams that just want basic communication. Calls summaries created by AI sometimes omit critical tasks and configuration of integrations could be more streamlined. Faster support responses would also be appreciated. Review collected by and hosted on G2.com.

With RingEX, I handle my team's calls, messages, and video conferences, doing away with the need to switch back and forth from other communication tools during the work day. Navigating through the interface while debating over a bug, reviewing a requirement, or managing an upcoming release is relatively simple. Most of the calls made on this tool have been consistent, and the productivity software integration is a good way to keep track of conversations that would otherwise remain siloed within an email or meeting chat. AI-generated summaries may help me save time to catch up on what transpired and tasks that followed. Review collected by and hosted on G2.com.

Advanced settings are hard to find for good overall UI/UX. AI summaries sometimes require editing and integrations with more Developer tools would be helpful. Cost structure can be hard for smaller teams and quicker tech support would be helpful to address configuration and call quality issues. Review collected by and hosted on G2.com.

Call quality has been consistently good, and having team messaging and calling in one place makes day-to-day coordination much easier. When something comes up on the ops side, I can quickly jump on a call, see who’s available, or message the right person without having to switch between apps. The basic call logs are helpful too, especially when I’m looking back at call volume or trying to piece together what happened with a missed connection. Review collected by and hosted on G2.com.

Some of the admin and reporting screens feel a bit cluttered when I’m just trying to pull straightforward operational numbers. We’ve also run into a few glitches with the mobile app staying connected, and getting more complex call routing set up took longer than I expected at the beginning. The AI features are available, but for day-to-day ops work I don’t really rely on them much. Review collected by and hosted on G2.com.

What i like most about RingEX is that it brings calling, messaging and collaboration into one clean, easy to use interface. The UI feels intuitive and integrations with tools like Salesforce make it easier to keep communication connected to our workflow. Performance has been reliable, even with frequent calls and the overall pricing feels reasonable for. The features included. Setup and onboarding were straightforward with helpful support when needed. I also like the AI features for things like call summaries and insights, which reduce manual follow up work. Review collected by and hosted on G2.com.

The main downside for me is that some of the advanced features can take a little time to understand, especially when setting up integrations or customising workflows. The UI is generally clean but a few settings feel buried and could be easier to find. I’d also like to see more flexibility in the AI features and more detailed customisation for call insight. Pricing is reasonable overall, but the cost can add up as you add more users and advanced features. Review collected by and hosted on G2.com.

RingEX allows easy management of speakers, internal teams, and event-related conversations over business calls and team messaging. I love how its UI is minimal, calls are always HD, and the in-built summaries from AI that can capture and follow up on meeting conversations and tasks. Its Google Calendar integration simplifies scheduling of coordination meetings. Review collected by and hosted on G2.com.

Certain call management and notification controls are hard to find, and this impacts the overall UI/UX. Price can go up with additional user seats or premium features. Customer support is helpful, though tech configuration problem fixes could be sped up. Review collected by and hosted on G2.com.

We're a mid sized office with sales, support, billing, and accounting all sharing one main number, and our old menu was this flat list that confused even our own new employees half the time, let alone customers. Built out a proper multi level menu instead, so pressing one option for support actually branches into sub options, billing questions versus technical issues, instead of dumping everyone into one general queue regardless of what they actually needed. Misrouted calls dropped noticeably once people could actually navigate to the right sub department themselves. Review collected by and hosted on G2.com.

Went a little overboard with how many levels deep I built it at first, had someone complain they pressed through three menus before finally reaching a person, had to flatten it back down once I realized I'd made it more confusing trying to be too specific. Review collected by and hosted on G2.com.

RingEX makes cross-border talent acquisition easier by offering dependable international connectivity and local presence options across Latin America (e.g., Mexico, Colombia, Brazil, Argentina). By setting up local inbound/virtual numbers, regional candidates can reach our talent team more easily without facing expensive long-distance charges. The unified platform also streamlines scheduling and running screening calls, candidate messaging, and video interviews, helping everything stay seamless even when we’re working across multiple time zones. The interface is remarkably intuitive, featuring a clean, single pane dashboard that lets your team switch seamlessly between calls, candidate messaging, and video interviews without getting buried in complex menus. This makes streamlines scheduling, screening and this keeps our workflow smooth across multiple diverse pipelines and time zones. Review collected by and hosted on G2.com.

Managing international calling rates and SMS permissions by role takes careful administrative setup to avoid unexpected long distance charges. In addition, international SMS can sometimes be limited or restricted due to local carrier regulations across LATAM, which may push team members to rely on third-party messaging channels like WhatsApp for quick candidate follow-ups. Review collected by and hosted on G2.com.

I appreciate the stability of RingEX's platform, which is the most appealing aspect for me. The robust stability ensures that the system requires fewer labor hours for support, effectively preventing revenue loss when sites go down and cannot perform crucial functions like making phone calls or scheduling appointments. This stability is essential as it facilitates seamless operations, reducing downtime and enhancing overall performance. Furthermore, the initial setup of RingEX was easy, which is another significant advantage. The platform's stability was likely a critical factor in the decision to switch to RingEX, suggesting an understanding of its importance. Additionally, with a perfect score of 10 in terms of recommending RingEX to others, it's clear that my experience with the platform has been highly favorable. Review collected by and hosted on G2.com.

Support tends to be not the best, even though we have advanced support, which makes it a little bit easier. Historically, RingCentral's out-of-country support is less than desirable. Review collected by and hosted on G2.com.