RingEX Reviews & Product Details

I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations.

The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations. Review collected by and hosted on G2.com.

I was new to me but I was able to adapt to use it very fast. Review collected by and hosted on G2.com.

I really like the brand recognition and the ability to support an international team. That was a big driver for me in making the switch, along with having everything in one place for communication. Review collected by and hosted on G2.com.

The setup and onboarding process was more challenging than expected, and there have been a few workflow areas that feel less intuitive than I’d like. I’ve had to spend more time than anticipated figuring things out. Review collected by and hosted on G2.com.

I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searching analytics, which also aids in marketing and special promotions, making things easier overall. I also appreciate the initial setup process being very easy with scheduled implementation. Features like auto attendant, ring groups, and call queues simplify workforce management, and I value having voicemail to email, online fax, and meeting tools included. Using the RingEX mobile app and soft phone helps me take on business outside the office with the same caller ID and phone number as if I'm at my desk. Review collected by and hosted on G2.com.

Nothing really, they've been great to work with. Great sales support too. Review collected by and hosted on G2.com.

Calling, messaging, video meetings, and faxing are all in the same place, which makes my day so much more efficient. The interface is clean and intuitive, so I can quickly find what I need. I also love the mobility, being able to take calls or join meetings from my desk phone, computer, or mobile app without issues is a huge plus. Review collected by and hosted on G2.com.

If I had to pick something, it would be that the occasional updates sometimes change the layout or move features around, which takes a bit of adjustment. There are also some calling features we had in our old system that cannot be duplicated with RingEX. Review collected by and hosted on G2.com.

What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day. Review collected by and hosted on G2.com.

One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow. Review collected by and hosted on G2.com.

I really like the advanced call handling, the AI-powered note-taking during calls, and how easy it is to manage everything through the web portal. It's super simple to set up new users, either by inviting them or setting up an account and credentials for them. The powerful API gives you lots of options for connecting to external applications. Review collected by and hosted on G2.com.

The desktop app takes a lot of memory to run. Setting up multiple tiers and sequences of call handling in the admin portal can be complex. Review collected by and hosted on G2.com.

I really appreciate the flexibility of RingEX, allowing me to do more than just send calls. I can easily send an SMS to clients who aren't responsive over the phone, which is incredibly useful. I also like how RingEX enables us to effectively communicate both internally and externally and helps in setting up internal texts and reaching out to clients to set up meetings. Additionally, the setup was extremely easy, almost effortless, as everything was handled in the backend without any effort on my part. Finally, the system feels very seamless, and the usability stands out for me. Review collected by and hosted on G2.com.

Perhaps making changes to how the communications pop out with a pop-up window instead of just a glimpse sound. A pop-up would be really helpful. Review collected by and hosted on G2.com.

I love RingEX because I use it for outgoing calls, video meetings, and internal communication. It keeps communication in one place without needing multiple apps and allows us to do video conference calls every Monday and Friday, as well as other quicker meetings. The ease of use and its ability to do multiple things are great since it's not a platform that's a one-trick pony. It effectively brings my team together, especially with features like creating tasks, keeping each other accountable, scheduling meetings, and scheduling calls all from one place. The initial setup was extremely easy, and support was helpful via email and calls. All nine users at my company use it. Review collected by and hosted on G2.com.

The interface could possibly be improved; it could be a bit more modern. Review collected by and hosted on G2.com.

I love how user-friendly RingEX is. You don't really have to know anything about the program to jump in and use it pretty quickly and effectively. It's user-friendly even for our customer service people, making it easy to transfer calls and handle all that fun stuff. Also, it's great that we can send faxes straight from our computer without needing a physical fax. The ability to act as a virtual assistant after hours is something we love, as it solves manpower issues. I also appreciate the call log feature, which helps with customer service as we can easily reach out to customers who haven't left complete information. There are lots of methods to contact people via RingEX, which I like too. Overall, it's been great for our operations. Review collected by and hosted on G2.com.

nothing we dislike about the product Review collected by and hosted on G2.com.

The flexibility from devices to assigning numbers make onboarding (and offboarding) easy. The support responds quickly and fixes each issue effortlessly without jumping through complicated hoops. It integrates seamlessly with my CRM and the interface is easy to understand. It performs well from browser to softphone then to desk phone. All at an affordable price per user without complicated contracts. AI has made it even more effective in capturing everything for compliance. Review collected by and hosted on G2.com.

Sometimes assigning and reassigning numbers requires extra steps by placing them into inventory before moving a number to an existing user. Review collected by and hosted on G2.com.