# RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,355 ## About RingEX RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. With built-in AI capabilities like the RingCentral Personal AI Assistant, RingEX helps every employee work smarter. Capture and summarize meetings automatically, generate follow-up actions, and compose clear messages in seconds. AI-driven insights make conversations more productive and ensure that critical information never gets lost. New: Customer Engagement Bundle For customer-facing teams, RingEX now offers the Customer Engagement Bundle — a new tier purpose-built for small to mid-sized businesses that need to deliver faster, more connected support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace, so your team can manage every customer conversation together. Key capabilities include: Shared SMS Inbox: Give teams shared visibility into customer text threads to ensure no message is missed. SMS Opt-Out Compliance: Simplify regulatory adherence and protect customer trust. Reply Templates: Speed up response times while maintaining a consistent brand voice. Queue Transparency: Show callers their place in line or offer convenient callbacks to reduce frustration. RingCentral Live Reports: Gain real-time visibility into call queues and agent performance to optimize staffing and improve service quality. Why RingEX: Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Built on a 99.999% uptime SLA and backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain: Smarter communication with AI — Work faster and reduce manual tasks with the built-in Personal AI Assistant. Unified collaboration — Seamless voice, video, messaging, and SMS in one platform. Better customer experiences — Real-time insights, automated workflows, and faster responses through the Customer Engagement Bundle. RingEX isn’t just a phone system. It’s how modern businesses keep every conversation — internal or external — connected, intelligent, and impactful. ## RingEX Pros & Cons **What users like:** - Users find RingEX exceptionally **easy to use** , making communication and collaboration seamless for their teams. (216 reviews) - Users value the **helpful customer support** of RingEX, finding it easy to use and reliable for their needs. (127 reviews) - Users praise the **high-quality phone calls** of RingEX, noting its ease of use and helpful features for support. (109 reviews) - Users value the **reliable connection and helpful support** of RingEX, enhancing their overall communication experience. (108 reviews) - Users highlight the **reliability** of RingEX, appreciating its consistent performance and effective support services. (107 reviews) - Features (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find **poor customer support** challenging, often facing unnecessary steps and complications when seeking assistance. (55 reviews) - Users find the **complex processes** of RingEX challenging, often requiring support for troubleshooting known issues. (49 reviews) - Users find the **customer service challenging** at times, with unnecessary steps complicating support for known issues. (49 reviews) - Users often face **call issues** with RingEX, including inadequate logs and poor customer support affecting functionality. (47 reviews) - Users find the **customer support difficult to deal with** at times, causing frustration during troubleshooting. (47 reviews) - Limitations (38 reviews) - Missing Features (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Unified Workflow with AI: Reliable and Highly Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Youcef A. | Permits Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** What I appreciate most about RingEX is how it seamlessly bridges the gap for international business. It provides a fully functional virtual number with all the essential features—SMS, voicemail, and even fax—that work exactly like a physical line. The AI-powered tools, specifically the automated call recordings and summaries, have been incredibly helpful for staying organized. Beyond the features, the interface is polished and the system reliability is outstanding; I rarely, if ever, encounter downtime or lag. It’s a high-performing tool that offers great value for the price. **What do you dislike about RingEX?** The call forwarding function sometimes didn’t work for some reason; however, I haven’t had any issues with it lately. **What problems is RingEX solving and how is that benefiting you?** As a permitting company for motor carriers, we struggled to manually track complex vehicle dimensions and route restrictions that came up during long calls with state agencies and drivers. We used to have a hard time documenting technical permit details accurately. Now we can rely on RingEX’s AI-generated call summaries and transcripts, which has led to a 100% accuracy rate on our permit applications and a major reduction in costly revisions. This feature alone saves our team hours of manual note-taking each day, which lets us turn around more permit requests in less time. **Official Response from Madi Hayford:** > Hey Youcef, we are thrilled that our AI-generated summaries and transcripts have achieved a 100% accuracy rate for your permit applications; eliminating costly revisions is a massive win for motor carrier operations. It is great to hear that our international virtual numbers and system reliability are supporting your team’s efficiency. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Youcef! ### 2. Seamless Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Javier M. | Strategic Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations. The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations. **What do you dislike about RingEX?** I was new to me but I was able to adapt to use it very fast. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for smooth integration with different platforms, making operations easy. It offers excellent support and is intuitive and simple for our team to use. **Official Response from Madi Hayford:** > Hi Javier, we are proud that our Support Team exceeds your expectations and that our integration ecosystem helps you and your team streamline operations. We believe that RingEX is at its best when it is working in harmony with your CRMs and ERPs, so it is fantastic to hear that it makes your daily workflow smoother. We are also glad you find our training materials and PDFs helpful! It is our pleasure to be the tool you rely on every day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral. We look forward to continuing to provide the high-quality audio and expert support your team deserves, Javier! ### 3. Strong platform with room to streamline the experience **Rating:** 4.0/5.0 stars **Reviewed by:** Laura W. | Owner/CRTP/Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** I really like the brand recognition and the ability to support an international team. That was a big driver for me in making the switch, along with having everything in one place for communication. **What do you dislike about RingEX?** The setup and onboarding process was more challenging than expected, and there have been a few workflow areas that feel less intuitive than I’d like. I’ve had to spend more time than anticipated figuring things out. **What problems is RingEX solving and how is that benefiting you?** It’s helping centralize communication and bring everything into one place instead of using multiple tools. For me, that supports working with an international team and creates a more streamlined, efficient day-to-day workflow. I can see the value in having a system like this as I continue to build it out and refine how I use it. **Official Response from Madi Hayford:** > Hey Laura, we appreciate your wonderful insights! We are proud to be the foundation for your international team's communication; centralizing everything into one place is a big task, and we are honored you chose us to help you scale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business, Laura! ### 4. Enhanced Customer Service with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Sales Director West, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searching analytics, which also aids in marketing and special promotions, making things easier overall. I also appreciate the initial setup process being very easy with scheduled implementation. Features like auto attendant, ring groups, and call queues simplify workforce management, and I value having voicemail to email, online fax, and meeting tools included. Using the RingEX mobile app and soft phone helps me take on business outside the office with the same caller ID and phone number as if I'm at my desk. **What do you dislike about RingEX?** Nothing really, they've been great to work with. Great sales support too. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for phone solutions that enhance customer service for support, billing, and sales agents. It helps with auto attendant, ring groups, and call queues, making it easy to manage changes for workforce management and improve CSAT and NBS scores. **Official Response from Madi Hayford:** > The Review Team appreciates you providing us with your valued feedback, Robert! We are thrilled to hear how RingEX and our advanced analytics are helping you track customer journeys and simplify your marketing efforts. It is fantastic to know that features like the auto attendant, ring groups, and our mobile app are empowering your business and enhancing your customer service scores. We also appreciate your kind words regarding our sales support and the ease of your initial scheduled implementation. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Robert! ### 5. RingEX Makes Day‑to‑Day Work Smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** Calling, messaging, video meetings, and faxing are all in the same place, which makes my day so much more efficient. The interface is clean and intuitive, so I can quickly find what I need. I also love the mobility, being able to take calls or join meetings from my desk phone, computer, or mobile app without issues is a huge plus. **What do you dislike about RingEX?** If I had to pick something, it would be that the occasional updates sometimes change the layout or move features around, which takes a bit of adjustment. There are also some calling features we had in our old system that cannot be duplicated with RingEX. **What problems is RingEX solving and how is that benefiting you?** A big problem RingEX solves is reliability. Instead of dealing with traditional phone system issues or juggling separate services, everything runs smoothly in the cloud. The call quality is consistently strong, and administration is straightforward, which saves a lot of time on the IT side. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are pleased to hear that RingEX is delivering the reliability and efficiency your team needs. It is rewarding to know that having calling, messaging, video, and fax in one place, across all your devices, has made your day-to-day operations smoother. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Eric! ### 6. Ring EX Delivers Next-Level Home Security **Rating:** 5.0/5.0 stars **Reviewed by:** Remi K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about RingEX?** What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day. **What do you dislike about RingEX?** One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow. **What problems is RingEX solving and how is that benefiting you?** RingEX solves the problem of scattered communication by bringing calls, SMS, voicemail, and team messaging into one unified platform. Instead of using separate tools for phone systems, texting, and internal collaboration, everything is centralized and easy to access. This benefits me by improving responsiveness to clients and candidates, keeping communication history organized, and allowing me to work seamlessly from desktop or mobile. It also supports remote work by ensuring I can stay connected anywhere without missing important calls or messages. Overall, it helps increase productivity and maintain professional communication throughout the day. **Official Response from Madi Hayford:** > Hey Remi, the Review Team appreciates your excellent review. Thank you for being a loyal RingCentral customer! ### 7. Simple to manage and use, great AI features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about RingEX?** I really like the advanced call handling, the AI-powered note-taking during calls, and how easy it is to manage everything through the web portal. It's super simple to set up new users, either by inviting them or setting up an account and credentials for them. The powerful API gives you lots of options for connecting to external applications. **What do you dislike about RingEX?** The desktop app takes a lot of memory to run. Setting up multiple tiers and sequences of call handling in the admin portal can be complex. **What problems is RingEX solving and how is that benefiting you?** Messaging has made it really easy for our teams to communicate and share files while working remotely, instead of having to rely on email. Video calls also allow our technicians to get support in the field from personnel back at the office. On top of that, SMS messaging and faxing help us keep communication consolidated in one app, rather than having it scattered across multiple apps and services. **Official Response from Madi Hayford:** > Thank you for your great feedback! We are thrilled that RingEX has become a central hub for your team, especially in how it helps your field technicians stay connected with experts back at the office. Consolidating SMS, fax, and video into one app is what we mean by unifying communication! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 8. Effortless Communication with Seamless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu S. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about RingEX?** I really appreciate the flexibility of RingEX, allowing me to do more than just send calls. I can easily send an SMS to clients who aren't responsive over the phone, which is incredibly useful. I also like how RingEX enables us to effectively communicate both internally and externally and helps in setting up internal texts and reaching out to clients to set up meetings. Additionally, the setup was extremely easy, almost effortless, as everything was handled in the backend without any effort on my part. Finally, the system feels very seamless, and the usability stands out for me. **What do you dislike about RingEX?** Perhaps making changes to how the communications pop out with a pop-up window instead of just a glimpse sound. A pop-up would be really helpful. **What problems is RingEX solving and how is that benefiting you?** RingEX helps with internal and external communication, setting up client meetings, and reaching non-responsive clients via SMS. It integrates with Salesforce for client communications and makes communication more flexible. **Official Response from Madi Hayford:** > Hey Himanshu, thank you for your fantastic feedback! We are happy that RingEX's SMS and scheduling features help you reach non-responsive clients and streamline your internal meetings. It is great to know that our backend team made your setup feel effortless! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Himanshu! ### 9. Streamlined Communication, Multifunctional Platform **Rating:** 5.0/5.0 stars **Reviewed by:** G M. | Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about RingEX?** I love RingEX because I use it for outgoing calls, video meetings, and internal communication. It keeps communication in one place without needing multiple apps and allows us to do video conference calls every Monday and Friday, as well as other quicker meetings. The ease of use and its ability to do multiple things are great since it's not a platform that's a one-trick pony. It effectively brings my team together, especially with features like creating tasks, keeping each other accountable, scheduling meetings, and scheduling calls all from one place. The initial setup was extremely easy, and support was helpful via email and calls. All nine users at my company use it. **What do you dislike about RingEX?** The interface could possibly be improved; it could be a bit more modern. **What problems is RingEX solving and how is that benefiting you?** RingEX keeps communication in one place, handling calls, video meetings, and task management. This streamlines our processes and keeps my team accountable. **Official Response from Madi Hayford:** > We are proud to hear that RingEX is serving as your team’s go-to for everything, from Monday morning meetings to daily task management, in one workspace. Replacing one-trick ponies with a unified platform is what we aim for! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your valuable insights and for being a loyal RingCentral customer! ### 10. Delivers Seamless Usability and Accessibility **Rating:** 4.5/5.0 stars **Reviewed by:** Becky A. | Account Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** I love how user-friendly RingEX is. You don't really have to know anything about the program to jump in and use it pretty quickly and effectively. It's user-friendly even for our customer service people, making it easy to transfer calls and handle all that fun stuff. Also, it's great that we can send faxes straight from our computer without needing a physical fax. The ability to act as a virtual assistant after hours is something we love, as it solves manpower issues. I also appreciate the call log feature, which helps with customer service as we can easily reach out to customers who haven't left complete information. There are lots of methods to contact people via RingEX, which I like too. Overall, it's been great for our operations. **What do you dislike about RingEX?** nothing we dislike about the product **What problems is RingEX solving and how is that benefiting you?** RingEX eliminates the need for a physical fax machine, allowing us to fax straight from our computer. It acts as a virtual assistant after hours, solving manpower issues. The user-friendly interface and call history features enhance our ability to follow up with customers easily. **Official Response from Madi Hayford:** > Hey Becky, we are glad to hear that RingEX delivers the seamless usability your customer service team needs. It is great to know that features like our Digital Fax and Call Logs help you eliminate physical hardware and capture every lead, even after hours! We are especially happy that our AI Receptionist is helping you solve manpower issues. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Becky! ### 11. Flexible, Seamless CRM Integration with Fast Support and Easy Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Clarence T. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** The flexibility from devices to assigning numbers make onboarding (and offboarding) easy. The support responds quickly and fixes each issue effortlessly without jumping through complicated hoops. It integrates seamlessly with my CRM and the interface is easy to understand. It performs well from browser to softphone then to desk phone. All at an affordable price per user without complicated contracts. AI has made it even more effective in capturing everything for compliance. **What do you dislike about RingEX?** Sometimes assigning and reassigning numbers requires extra steps by placing them into inventory before moving a number to an existing user. **What problems is RingEX solving and how is that benefiting you?** Complete data capturing makes compliance a breeze. Making sure we have meticulous notes is critical to client care. **Official Response from Madi Hayford:** > Hey Clarence, thank you for your fantastic feedback! We could not have said it better ourselves; meticulous notes are indeed critical to client care. We are thrilled that our AI features and seamless CRM integration are making compliance and onboarding feel effortless for you and your team. We appreciate you highlighting how our AI tools are helping you maintain meticulous notes. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral; we look forward to continuing to support your business's growth! ### 12. Efficient and User-Friendly Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer Ahmed M. | Support Desk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** What I like best about RingEX is how it brings calls, messaging, and meetings into a single, easy-to-use platform. It simplifies communication and helps keep everything organized, making day-to-day work much more efficient. **What do you dislike about RingEX?** One area that could be improved is the spam call filtering. At times, it isn’t as effective as expected, and some unwanted calls still get through. Improving this feature would make the overall experience even better. **What problems is RingEX solving and how is that benefiting you?** RingEX helps streamline our communication by bringing everything into one platform, making it easier to manage calls and collaboration. The support is also very responsive, and it’s easy to reach an account manager when needed, which adds a lot of value and reliability. **Official Response from Madi Hayford:** > Sameer, thank you for your great feedback! We are delighted to hear that the unified experience of RingEX makes your day-to-day work more efficient and that you have had such a reliable experience with your Account Manager. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Sameer! ### 13. Streamlined Communication with Stellar AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about RingEX?** I use RingEX for internal communication in the workspace and communicating with outside people. As a Maintenance Coordinator for a Property Management company, it's a lot of use for calling vendors, tenants, owners, and other office spaces. I really appreciate the space to save drafts, keep records of calls with AI notes, and expedite communication. The AI notes and transcript features are fantastic because they can summarize the calls in a way that's easy for other people to understand complex ongoing situations, even if the communication is informal. They do a great job of understanding the context. These features provide context and save a lot of time by summarizing the key components of a situation for further follow-up. The initial setup was pretty easy, and I don't recall having major setbacks. **What do you dislike about RingEX?** The only issue I've encountered so far is that when I first started using the AI notes, it was configured in Spanish and I couldn't correct it. It resulted in hangups and mistrust but I had it fixed when I called technical support. The only downside is that I couldn't fix it by myself. And sometimes text messages don't get delivered. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to save drafts, keep call records with AI notes, and expedite communication. It summarizes calls well for clarity on complex situations, saving time for follow-ups. **Official Response from Madi Hayford:** > We appreciate your fantastic review! It is wonderful that, as a Maintenance Coordinator, our AI notes and transcripts are helping you save time as well as bridge the communication gap between vendors, tenants, and owners. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 14. Misleading 10DLC guidance and lack of transparency on SMS features **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about RingEX?** The platform provides reliable call quality and basic phone system features that work consistently. **What do you dislike about RingEX?** Lack of upfront transparency around SMS/10DLC eligibility, combined with incorrect guidance across multiple departments during setup. We clearly explained our business model and use case prior to signing, but were not informed of any potential limitations. After onboarding, we were told our business was categorically disallowed for 10DLC and that there was no viable path forward. After getting no meaningful assistance, we made adjustments ourselves and were able to successfully obtain approval, directly contradicting the information provided by RingCentral. Once approved, we then discovered that the functionality we originally needed, a shared SMS inbox, requires an additional paid add-on per user, which was not clearly disclosed during the sales process. Support has also been inconsistent. We have had to follow up multiple times to receive responses, including from our assigned account representative, and have submitted technical questions that went unanswered. When attempting to escalate the issue and discuss options for resolving or exiting the contract, one representative provided a non-functional scheduling link and another had availability several weeks out. Follow-up emails went unanswered. Overall, the experience has been defined by incorrect guidance, lack of transparency, and difficulty getting timely support when issues arise. **What problems is RingEX solving and how is that benefiting you?** Provides a unified phone system for handling inbound and outbound calls, team communication, and basic business telephony needs. **Official Response from Madi Hayford:** > Thank you for sharing your experience. Please continue to work with our Executive Response Team to help improve your experience in any way they can. If you run into a hurdle or need additional assistance, please continue to email the Review Team at review@ringcentral.com so we can ensure our teams are connected and engaged. We value your business and are committed to assisting and restoring your trust however we can! ### 15. Effortless Communication, Small Setup Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Zyanya G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about RingEX?** I like RingEX because it's easy to use, user-friendly, and not complicated. This makes it really accessible for me and my team. I can use it on my phone, which is great for last-minute work tasks. It gives me easy access to team communication while keeping my personal messages private, a feature I appreciate a lot. The initial setup was pretty easy too, even though it was a bit expensive for just one user, the setup process itself was seamless. **What do you dislike about RingEX?** I think that setting up text messaging, at least in California, is a little bit complicated. And, I wish there was a little bit more guidance on how to set it up, with, you know, the customer service or our rep. Rather than having to, you know, have a specific IT person can set it up. I think that's the only thing that, hasn't been the best. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for seamless communication with offshore employees, enabling them to make calls and send texts without extra hardware. It allows for international communication and preserves privacy by separating work and personal contacts. **Official Response from Madi Hayford:** > Hi Zyanya, it is great to hear that RingEX is user-friendly and helps you maintain that privacy wall between your personal life and your work tasks, especially when managing a team across different time zones. Your frustration with the SMS setup is valid; we understand that the rules for business texting, due to industry-wide requirements, can sometimes feel complicated. The Review Team would love to learn more about your experience with our products and services, and also help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We have also included an article below that could help with any TCR questions you may have. Thank you for your fantastic feedback and for choosing RingCentral, Zyanya! ### 16. Revolutionized Our Communication Platform with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Surya Karan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** I love how RingEX keeps everything in one place, making it reliable and easy for user management, especially for admins like me. It simplifies communication, reduces tool switching, and just works consistently, which significantly improves our daily operations. I also appreciate its simplicity and the knowledge base available for troubleshooting or configuring settings, which is helpful because agents don't need much training on the tool. Additionally, RingEX integrates well with our ticketing system. **What do you dislike about RingEX?** Honestly, there isn't anything specific that I dislike about the RingCX so far. It has consistently met our needs, works reliably on our daily operations. **What problems is RingEX solving and how is that benefiting you?** RingEX helps us connect remotely, eliminating our old physical phone system. It simplifies user management, reduces tool switching, and integrates well with our ticketing system. The easy setup and minimal training are great too. **Official Response from Madi Hayford:** > Hi Surya, it is rewarding to hear that RingEX is not only keeping your hybrid team connected but also making your life as an admin significantly easier. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral as your essential business communication tool for collaboration! ### 17. Great Salesforce Integration, Needs Better Texting Features **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** I like how RingEX integrates with different platforms, especially with our Salesforce. This integration helps us by performing a data dip into Salesforce to identify if an incoming call is from a current client, existing lead, or a brand new lead, and then it routes the call appropriately. The initial setup was pretty easy too. **What do you dislike about RingEX?** The texting feature is absolutely horrible. It doesn't work regularly and texts send super late or arrive super late. Also, the reporting could be better. It would be best if we didn't have to pay for the RSI subscription to get this deep of reporting. RingEX should just have this available on its interface. **What problems is RingEX solving and how is that benefiting you?** RingEX allows multiple queues for different teams, capturing all calls. It seamlessly integrates with Salesforce, identifying and routing calls based on client status. **Official Response from Madi Hayford:** > Hey Lisa, thank you for your detailed feedback! We are delighted to hear how empowering RingEX has proven to be, especially with the integration with Salesforce. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Lisa! ### 18. Streamlined Call Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kinsey S. | Human Resources Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about RingEX?** I use RingEX for work, and I specifically like the HUD and ACE features a lot. HUD helps with easy phone call transferring, letting me know who's available and who's on a line. ACE helps ensure that standards are met on every phone call. I also like that past calls are easily accessible, and I can re-read my calls if I forget information. The initial setup of RingEX was easy. **What do you dislike about RingEX?** Sometimes ACE call ratings could be better. Some calls are rated high even when the agent's customer service isn't the best, and some are rated low due to short call times. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for easy phone call transferring with HUD and ensuring call standards with ACE, making past calls accessible to review forgotten information. **Official Response from Madi Hayford:** > Hey Kinsey, thank you for your fantastic feedback! We are glad that the HUD makes your call transfers seamless and that ACE helps you stay organized with call summaries. We also really appreciate your feedback on the ACE call ratings. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Kinsey! ### 19. Intuitive Platform, Perfect for Large Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jason N. | Telecom Administrator, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RingEX?** I like that with RingEX, one number can be used for everything like voice, fax, and texting. We especially like the AI-assistant features; the summary of notes from calls is incredibly accurate. The platform is very user-friendly and intuitive. The initial setup was really easy, thanks to the Project Management team assigned to us, who made it straightforward. **What do you dislike about RingEX?** Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a known issue. **What problems is RingEX solving and how is that benefiting you?** RingEX helps our remote staff stay connected with clients, which is crucial for us. I love that one number can be used for voice, fax, and texting, and the AI-assistant features offer incredibly accurate call notes. **Official Response from Madi Hayford:** > The Review Team appreciates your feedback, Jason! We are proud to provide an intuitive, reliable, and user-friendly product. If you would like to share more about your experience, please email us at review@ringcentral.com. We would love to continue the conversation together. We appreciate you being a loyal RingCentral customer, and we look forward to many more years of empowering you and your business! ### 20. Streamlined Communication with Flexible Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about RingEX?** I use RingEX for all communications for my office and business phones. I really appreciate being quickly able to see a transcript of the voicemails sent to my email, which is convenient and saves time. I enjoy the ability to change how and where my phone rings, whether connected through my laptop, phone app, or using the desk phone. It's great that I'm able to essentially answer my phone from any device, whether I'm physically at my office or elsewhere. The initial setup was very easy, which was a big plus. **What do you dislike about RingEX?** There aren't any features that I dislike. **What problems is RingEX solving and how is that benefiting you?** I quickly see voicemail transcripts in my email, saving time. I can answer my phone from any device, which is great wherever I am. ### 21. All-in-One Communications Platform That Keeps Workflows Streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Jim Z. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about RingEX?** RingEX brings your core communication tools together in one platform — phone calls, team messaging, SMS, video meetings, and even fax — so you don’t have to switch between different apps and tools. This helps keep workflows streamlined and intuitive **What do you dislike about RingEX?** I feel that setting up RingEX — especially call flows, messaging, extensions, and advanced features — can be confusing or time-consuming, particularly for small businesses or those not familiar with UCaaS platforms. **What problems is RingEX solving and how is that benefiting you?** Problem: Many Teams struggle with multiple disconnected systems for phone calls, SMS, meetings, messaging, and fax — which leads to missed messages, lost context, and lower productivity. RingEX Solves It By: Bringing all communications into one unified platform so you can access voice, video, chat, SMS, and fax from a single interface. That means less time switching apps and more time getting work done. **Official Response from Madi Hayford:** > Hi Jim, we appreciate your review! We are thrilled that RingEX is helping your team eliminate app fatigue by unifying your phone, SMS, meetings, and even fax into a single, intuitive interface. We also appreciate your honest feedback regarding the onboarding and setup process. We recognize that for small businesses, configuring advanced call flows and extensions can feel overwhelming. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Jim! ### 22. In-Depth Call Notes That Make It Easy to Refer Back **Rating:** 4.5/5.0 stars **Reviewed by:** Lilly M. | Residential Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about RingEX?** I like how the notes are posted after each phone call, with an in-depth summary of what was discussed. It’s really helpful when I’m taking calls all day and need to refer back to the details later. **What do you dislike about RingEX?** Sometimes the app on my computer crashes, but for the most part it only happens when I have a bunch of tabs open. **What problems is RingEX solving and how is that benefiting you?** It’s helping solve my memory issues, and I love that my notes can be posted to our company’s CRM. It makes managing accounts with a team much easier and keeps everyone on the same page. **Official Response from Madi Hayford:** > Hey Lilly, we appreciate your fantastic feedback! We are proud that our AI-powered call notes help you manage your accounts more effectively. Helping our users stay on the same page by syncing those insights directly to the CRM is exactly what we aim for. We love to hear that RingEX helps keep you organized and efficient throughout your busy day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business, Lilly! ### 23. Keeps Team Communication Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Moin K. | Dispatch Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about RingEX?** RingEX (Ring_central) is easy to use and keeps all communication (calls, messages, and meetings) in one place. The call quality is reliable, and the system works well across both desktop and mobile, making it easy to stay connected from anywhere. **What do you dislike about RingEX?** Sometimes the app can lag or drop calls, especially with weaker internet connections. Also it sometimes will not send you messages sent by my drivers if they have a lumper payment link **What problems is RingEX solving and how is that benefiting you?** It helps us respond faster, improves team coordination, and makes communication more efficient, especially when working across different locations. **Official Response from Madi Hayford:** > Moin, thank you for your awesome review! We are glad to hear that RingEX makes your team coordination faster and more efficient across different locations. Reliable call quality is our baseline, and we are happy to be your hybrid connection point. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Moin! ### 24. All-in-One Communication Made Effortless with RingEX **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica M. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about RingEX?** What I like best about RingEX is how it brings everything I need for communication into one unified platform. Instead of juggling separate tools for calls, messaging, and meetings, I can do it all in one place, which saves time and keeps my work more organized. The call quality and reliability are strong, and features like call routing and voicemail‑to‑email make managing conversations much smoother. I also really appreciate how the system stays in sync across desktop and mobile, so I can stay connected whether I’m at my desk or on the go. Overall, RingEX has made my communication more efficient and less fragmented, helping me focus on what matters most. **What do you dislike about RingEX?** While RingEX has been very helpful overall, there are a few things that have been less than ideal for me. First, the interface can sometimes feel a bit overwhelming at first — especially with so many features packed in — and it took me a while to get comfortable navigating everything. I’ve also noticed that the mobile app, though functional, doesn’t always feel as smooth or responsive as the desktop version, which can be frustrating when I’m trying to work on the go. Some advanced features I’d like to use more often require a bit of setup or technical knowledge, and I’ve had to spend extra time figuring those out. Lastly, there have been occasions where support response times were slower than I expected, so getting help wasn’t always as quick as I hoped. Overall, these issues haven’t outweighed the benefits, but they’re areas where I think RingEX could improve.” **What problems is RingEX solving and how is that benefiting you?** RingEX has been a game-changer for the way I communicate and manage tasks. Before using it, I constantly had to switch between different apps for calls, messages, and meetings, which was time-consuming and frustrating. With RingEX, everything is in one place — I can make calls, send messages, join video meetings, and even manage faxes from the same platform. The smart call routing and voicemail-to-email features have made it much easier to stay on top of important communications, and the mobile app allows me to stay connected even when I’m away from my desk. I also appreciate how it integrates with other tools I use, so I never lose track of client information or workflow updates. Overall, it has significantly improved my productivity, helped me stay organized, and made my day-to-day work much smoother. **Official Response from Madi Hayford:** > Hey Veronica, thank you for providing us with your valued feedback. We are happy to hear that RingEX has streamlined your workflow by bringing calls, messaging, and meetings into one unified platform, helping you stay organized and efficient. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral; we appreciate you and your business, Veronica! ### 25. Seamless Phone System Setup with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I really appreciate that RingEX is easy to set up, allowing us to handle everything from phones, extensions, schedule, and after-hours settings effortlessly with the excellent customer service support. It's great to have a dedicated representative like Myra, who's knowledgeable and guides us well. I enjoy everything RingEX offers because it simplifies the management of phone systems, making it suitable for running not just our practice but any company needing phone systems. The option to download the app on a computer or cell phone and handle calls without needing an office phone is convenient, as it provides a dedicated phone number for communication. The support team is fantastic, knowledgeable, and helps walk through the process of fixing any issues while also helping me learn the system. It's amazing that the initial setup was easy with their help, and I'm very happy with the system, especially since it keeps getting better with updates. **What do you dislike about RingEX?** We have found things that have come up, recently we found out that afterhours messages were being emailed to the incorrect email, so it was a setup typo issue. **What problems is RingEX solving and how is that benefiting you?** RingEX simplifies setting up phones, extensions, and schedules with excellent customer service. It's easy for handling phone systems and adaptable for practice needs, supporting after-hours calls and call queues efficiently. The platform is straightforward, with knowledgeable support, making it user-friendly. **Official Response from Madi Hayford:** > Hey Joaquin, thank you for such a comprehensive and glowing review! We are delighted to hear that RingEX is simplifying your practice management and that Myra has provided the knowledgeable, guided support we strive for. It is wonderful that our mobile and desktop apps are giving you the flexibility to handle business anywhere without needing a traditional office phone. We also appreciate you sharing your insights regarding the after-hours email typo; misrouted messages can be a headache, but we are glad it was a simple fix! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Joaquin! ### 26. Simple, Easy to Use, and Backed by Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent T. | Corporate Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about RingEX?** The ease of use, simplicity, and the support around it. Also, the call quality is pretty good. Most of the time I sound clear. The mobile app works fine. Also the tools provided to do adminstrative work is very robust. **What do you dislike about RingEX?** The app is sometimes unresponsive when trying to answer a call or perform another action. **What problems is RingEX solving and how is that benefiting you?** We needed a unified communications platform and it helped us with this. Also, it offers a contact center solution with it through a partnership with Nice **Official Response from Madi Hayford:** > Hey Vincent, thank you for sharing your great feedback! It is wonderful that you find RingEX to be a simple and robust solution for your unified communications and administrative needs. We are also glad to know that you have had a positive experience with our Support Team and call quality. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Vincent! ### 27. RingEX Makes Calls, Texts, and Fax Easy in One Organized Place **Rating:** 4.0/5.0 stars **Reviewed by:** Denis G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I like how easy RingEX is to use day to day. Calls, texts, and fax are all in one place, and it keeps everything organized so I can focus on my work without worrying about communication issues. **What do you dislike about RingEX?** At times, the interface feels a little cluttered, and a few features take some time to learn. Still, once you get used to it, everything works well overall. **What problems is RingEX solving and how is that benefiting you?** RingEX addresses the challenge of managing multiple communication channels by bringing calls, texts, and fax into a single platform. This has made it much easier for me to stay organized and respond to patients efficiently, saving time and improving my overall workflow. **Official Response from Madi Hayford:** > Thank you for your review, Denis! We are so pleased to hear that RingEX is helping you manage calls, texts, and faxes in one organized place. We know that in a healthcare setting, every minute saved on administration is a minute you can reinvest in your patients, and we’re glad to be a part of that improved workflow. We also appreciate your feedback regarding the interface density. While we aim to provide a robust toolset, we understand that it can feel a bit cluttered or overwhelming during the initial learning phase. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 28. Seamless Communication and Collaboration Boosts Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon V. | Agent, HR Manager, Personal Insurance Lines Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about RingEX?** What I like best about RingEX is how seamlessly the platform brings communication and collaboration together. I love the technology behind it—everything feels modern, intuitive, and built to make work easier. The features are incredibly reliable and user-friendly, from the call handling and messaging tools to the video meetings and integrations. It’s clear that a lot of thought went into making the system efficient and easy to navigate. Overall, I genuinely enjoy using RingEX, and its technology and features make a big difference in my productivity every day. Customer support is amazing and so helpful! **What do you dislike about RingEX?** While RingEX offers a lot of great features, there are a few areas that could be improved. At times, the system can feel a bit complex, especially when navigating between different tools or settings. Occasionally, call quality can fluctuate depending on network conditions, and updates sometimes change the layout in ways that take time to get used to. None of these issues are deal-breakers, but refining the interface and improving consistency would make the experience even better. **What problems is RingEX solving and how is that benefiting you?** RingEX solves several communication challenges by bringing everything—phone calls, messaging, video meetings, and team collaboration—into one unified platform. Instead of juggling multiple apps or tools, I can handle all communication in one place, which saves time and reduces confusion. The call to text feature is amazing and we record all our calls as well. It also improves reliability and consistency. Features like call routing, voicemail-to-text, and mobile access ensure I never miss important messages, whether I’m in the office or on the go. The platform also helps streamline workflows, thanks to integrations that connect easily with other business tools. Overall, RingEX helps create a smoother, more organized communication experience, which boosts my productivity and makes day-to-day work more efficient. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Shannon! The Review Team enjoys hearing how RingEX's technology and features seamlessly brings communication and collaboration together, boosting your productivity every day. We are especially pleased to hear about the helpful support you received, and that features like call-to-text, call recording, and integrations are making a big difference in your work. We also appreciate you sharing your candid feedback on areas for improvement. As VoIP calls need a reliable internet connection for optimized call quality, you will experience poor connection when there is not a strong connection available. If you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Shannon! ### 29. RingCentral: A Complete Enterprise Tool for International Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel A. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I use RingCentral at the enterprise level. I am responsible for managing RingCentral users and licenses within the organization. It is a complete tool, which contains many services and features for making international calls. **What do you dislike about RingEX?** The only negative to this type of tools is that they are limited to the internet connection you have, from your Internet service provider - ISP. **What problems is RingEX solving and how is that benefiting you?** It allows you to make international calls without so many problems. The call quality is excellent. Allows sending SMS to customers and suppliers. **Official Response from Madi Hayford:** > Miguel, it is great to hear that RingEX is serving as a complete tool for your international operations! We know that managing users and licenses across different borders is a complex task, and we are proud that our platform makes that easier for you at the enterprise level. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Miguel! ### 30. Effortless Setup, Enhances Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dutana D. | Marketing and Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about RingEX?** I like how easy it is to set up RingEX on my personal phone to redirect calls. I'm not always by my laptop, so having my phone with RingEX ensures I don't miss important business calls. The initial setup was simple, and I was able to generate numbers with ease. Overall, RingEX works great for our organization by giving our admin staff access to their own business numbers and separating business from personal calls. **What do you dislike about RingEX?** More prettier interface **What problems is RingEX solving and how is that benefiting you?** I like that RingEX separates business from personal calls and it's easy to set up on my phone. I don't miss business calls when I'm away from my laptop. Setup was simple; generating numbers was easy. **Official Response from Madi Hayford:** > Hey Dutana, we are proud that RingEX is making call management effortless for your admin staff and helping you maintain that important boundary between business and personal life. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Dutana! ### 31. Effortless Setup and Daily Use—RingEX Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** What I like most about RingEX is how simple and easy the system is to use. We recently switched from a cumbersome Cisco setup, and the difference has been huge. Everything is easier to navigate, and finding what you need is quick. The implementation was straightforward, and their customer support has been great from the start. The feature set is solid, and I haven’t run into anything I couldn’t do. Integrating RingEX with other apps, such as Teams, was quick and painless. I use the system every day and couldn’t be happier. **What do you dislike about RingEX?** I have yet to find anything that I don't like about the system. **What problems is RingEX solving and how is that benefiting you?** This platform has given me peace of mind and I don't have to worry about maintaining servers on premises just for the phone system and having to upgrade to get new features or missing out on features if you don't upgrade. This has increased our uptime and helps us better serve our customers. **Official Response from Madi Hayford:** > Hey Matt, thank you for this fantastic review! We are thrilled to hear that RingEX has been a huge improvement over your previous cumbersome setup and that you couldn't be happier. It is wonderful to know that the system's ease of use, straightforward implementation, and quick integrations have been so seamless. We are especially proud that RingEX provides you with peace of mind, increasing your uptime and helping you better serve your customers by eliminating the worries of server maintenance. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Matt! ### 32. RingCentral Makes Calling and Weekly Reporting Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Sales Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** RingCentral makes my job easy, where I can dial from my laptop from almost any screen, and run reports at the end of the week. **What do you dislike about RingEX?** I can't think of anything at the moment. **What problems is RingEX solving and how is that benefiting you?** I want to dial off of a computer screen automatically and use a headset, rather than a handset or cell phone. It solves this problem well. I also want an app on my cell phone for after hours, which works well, too. **Official Response from Madi Hayford:** > Katie, we are glad that RingEX makes your job easier. Providing a seamless dial from any screen experience is one of our top goals, and it is great to know that our headset integration and weekly reporting are hitting the mark for you. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being part of the RingCentral community; we look forward to supporting your continued success, Katie! ### 33. Easy Lead Connections with All Calls and Conversations in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Darine D. | marketing and IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about RingEX?** The ease of connecting with our leads, the app is easy to use and has all conversations and calls in one place **What do you dislike about RingEX?** Not much really. The platform is very easy to use and very straightforward **What problems is RingEX solving and how is that benefiting you?** We linked Ringcentral to Salesforce and that has been a life saver. It's easier to access through salesforce, everythinbg gets automaticalls logged into salesforce to avoid all manual labor **Official Response from Madi Hayford:** > Hi Darine, thank you for your great feedback. We are thrilled to hear that the Salesforce integration has been such a life saver for your team; eliminating manual data entry so you can focus on connecting with leads is what we love to hear! It is fantastic to know that having all your conversations and calls in one place is helping your workflow stay streamlined. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingEX, Darine! ### 34. Highly Customizable to Fit Every Business and User Need **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquelynn V. | Product Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like the different ways to use and customize it for the needs of the business and each user. My users find it easy to use, and I find it easy to administrate and find the help I need. **What do you dislike about RingEX?** I feel like we are going in the right direction, but I feel like we can add more things, like a holiday table time frame for all sites, or just things I have seen in other systems that I feel can be easily added. **What problems is RingEX solving and how is that benefiting you?** We have a mixed environment of physical and virtual phone users. I like how easy to adhere to their needs are especially when they want to use both, its not just one or the other. **Official Response from Madi Hayford:** > Hey Jacquelynn, we appreciate your review and feedback! We are pleased to hear that RingEX successfully supports your mixed environment of physical and virtual phone users. It is great to know that your team finds the platform easy to use and that you have had a smooth experience with administration and finding support whenever needed. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your business's unique needs, Jacquelynn! ### 35. Transformed Our School Communication Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I love that I can use RingEX through my computer or the app on my phone. I also really appreciate that I can text from my phone while using my RingEX call back number, which keeps my personal information private. The setup was very easy, and the specialized team helped me navigate the regulatory process for texting, making it a smooth experience. I recommend RingEX all the time; it's definitely 10/10. **What do you dislike about RingEX?** Some of our users like to work through Microsoft Teams, and the RingEX app within Teams does not provide desktop notifications. **What problems is RingEX solving and how is that benefiting you?** RingEX has transformed communication in our online school by making it easy for teachers and administrators to communicate with parents. Text messaging boosts response rates and family satisfaction. I like using it on my computer or phone and keeping my personal info private. **Official Response from Madi Hayford:** > Thank you for the glowing review and recommendation! We are thrilled to hear that RingEX has transformed how your school connects with families. Knowing that our texting features are boosting response rates while keeping your teachers' personal information private is exactly why we built these tools. We are also glad our specialized team could take the stress out of the regulatory process for you! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate your recommendation, and for being a loyal RingCentral customer, Katie! ### 36. Easy to Use with Great Sound Quality—iPhone App Makes It Even Better **Rating:** 5.0/5.0 stars **Reviewed by:** Stan R. | Portfolio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about RingEX?** Ease of use, and generally very good sound quality. App on iPhone is handy. The customer service is unbelievable. I kept getting SPAM text messages, and Ring was on top of it, making sure it was taken care of, showing me the steps, and following up. **What do you dislike about RingEX?** Nothing that I can think of. Everything works great. **What problems is RingEX solving and how is that benefiting you?** Connectivity to my co-workers. **Official Response from Madi Hayford:** > Hey Stan, thank you for your wonderful insights! We are proud that our customer service team was able to jump in and help resolve those spam text issues for you. Protecting your business from unwanted noise is a top priority for us, and we are glad our follow-up process helped provide peace of mind and resolution. It is also fantastic to hear that you are enjoying the crystal-clear audio quality and the convenience of our iPhone app. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Stan! ### 37. RingCentral’s Integrated Tools and Rock-Solid Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** I like how all the tools in RingCentral are integrated, and how reliable the service is overall. My calls don’t get dropped, I rarely run into network problems, and the server almost never has issues. Customer service is always great, and even the support chat team is awesome. **What do you dislike about RingEX?** The admin portal and the help center have been getting more confusing over time as new features are added. Since not every plan includes every feature, and not every team uses all the features they do have, it can be difficult to navigate. In particular, it’s hard to track down specific functions you know exist but don’t use on a daily basis. **What problems is RingEX solving and how is that benefiting you?** It’s an all-in-one system that combines a phone system, team chat, and faxing, which saves money and consolidates them all into one locaiton. **Official Response from Madi Hayford:** > The Review Team appreciates you taking the time to share your experience with RingEX. We are proud to hear that our integrated tools and service reliability support your business effectively. Regarding your experience with the Admin Portal and Help Center, we understand that implementing and navigating new systems can sometimes be challenging. As we continue to add features to empower your business, we strive to maintain a smooth experience for all users. Our goal is to provide a service that diminishes barriers and ensures an exceptional experience. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 38. Mixed Experience: Powerful Features, But Difficult Onboarding **Rating:** 3.0/5.0 stars **Reviewed by:** Dina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like the feature of being able to answer calls from anywhere as long as we're signed in on our cell phones. It keeps our personal information safe when calling customers. I also appreciate seeing who's available, who's offline, and who's on a call. I like the simplicity of the HUD extension review. I enjoy the text messages, the easiness of the voicemails, and the HUD. The ability to mask my call and transfer calls to our technicians in the field, along with the capability to treat calls easily from desk to desk, are beneficial. **What do you dislike about RingEX?** Definitely the onboarding. The onboarding was very confusing and I was misinformed about how the extensions, licenses, and porting worked. I was told to port out all my numbers when I really didn't need to, which was a big pain. Customer service was not sympathetic when I hadn't been able to use the product for three months and was still being billed. It took speaking to a manager to get some kind of compensation. Learning the product was also challenging as it has more features than I'm used to. Setting up the phones was difficult, and I had to keep calling support. It's confusing trying to figure out how the product works with other platforms like Google Chat and ServiceTitan. **What problems is RingEX solving and how is that benefiting you?** I like that RingEX lets me see who's available, streamline call transfers, mask my call, and manage voicemails easily. The text messaging is great, but I wish voicemails could be sent to more users. **Official Response from Madi Hayford:** > Thank you for your candid feedback, Dina! While we are glad to hear that the HUD, call masking, and mobile flexibility are now helping your team manage field technicians more effectively, we apologize for the difficult road it took to get there. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Dina! ### 39. Streamlined Operations with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Gerry A. | advisor **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like RingEX because it is automating and easy to use. I can use it on various devices like the phone, desk phone, and laptop. The integration with a few CRMs is beneficial, and it has many assets we continuously implement. I can send faxes and record calls for compliance, and it helps keep a history of calls and messages, making compliance straightforward. The initial setup was very easy, and the tech support is great. **What do you dislike about RingEX?** I think it would be nice to have a personal voice instead of just eight avatars. It would be great to have it personalized for individual needs. Also, it would be cool if the avatar could be personalized with your own picture, so it's easier for clients to recognize your voice and eventually your face. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for recording calls, ensuring compliance, taking notes, and business continuity. It's easy to use and automates tasks, integrating with a few CRMs and Microsoft 365. This setup helps me stay compliant and manage my insurance business effectively. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are glad to hear that RingEX helps you manage your insurance business more effectively by streamlining compliance, call recording, and CRM integrations. It is great to know that the ability to work across all your devices, from your laptop to your desk phone, is providing the business continuity you need. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Gerry! ### 40. Reliable Communication with Cutting-Edge AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy P. **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I love the flexibility and forward-thinking that RingEX provides, especially with the implementation of their new AI features that benefit our business and make the jobs of our associates easier. We appreciate the use of the AI receptionist, which is helping us direct callers more effectively to users who can assist them with their specific needs. The ability to access cloud services is another aspect I like about RingEX. We are also excited about demoing the new AVA product to see how it can further benefit our users. **What do you dislike about RingEX?** Reporting is one aspect that needs to be explored. We utilize a large number of call queues and reporting is very limited. For example, we need better reporting on time to abandon in queues, when users are logged into the queue to accept calls and where calls were ended...by the caller or the user. Importing the phone numbers from previous carriers was the hardest part for us with nearly 1000 associates at the time. Each user had both a local DID and toll free number assigned to them, not including all the other phone numbers for hunt groups or as RingEX refers to them now, call queues. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for voice, SMS, and meetings to enhance communication for over 1300 associates. It supports remote and office work with desktop and mobile access, while keeping us compliant in healthcare. AI features streamline operations, making work easier for the team. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Stacy! We are thrilled to hear that RingEX is supporting over 1,300 of your associates and that our AI Receptionist (AIR) is already making a tangible difference in directing your healthcare callers more effectively. We also appreciate your excitement regarding AVA! We believe its ability to proactively manage schedules and tasks will be a significant value-add for your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Stacy! ### 41. Centralized Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Rogene R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I love that everything with RingEX is just in one place. Calls, messages, voicemails, and fax all being within the same app means I don't have to jump between systems. The initial setup was pretty straightforward, making it easy to set up the phones and extensions. It works well handling calls while updating our EMR systems, keeping our communication organized and efficient for the team. **What do you dislike about RingEX?** Sometimes the app can feel a bit laggy, especially when switching between calls and messages. The interface could be more intuitive for new users too. It sometimes takes a minute to find certain settings. **What problems is RingEX solving and how is that benefiting you?** RingEX keeps all our work communication in one place, including calls, messages, voicemails, and fax. I don't have to switch between systems, making it very reliable and organized for our team. **Official Response from Madi Hayford:** > Hi Rogene, thank you for the review! We are thrilled to hear that RingEX helps your team stay organized by centralizing calls, faxes, and EMR updates into one efficient workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your practice, Rogene! ### 42. Effortless Transition with RingEX, Loved by Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I love the HUD and call notes on RingEX because they make my follow-up much easier. I use the notes feature to create tasks or follow up, which I find incredibly useful. The system is easy to work with from the admin side, and our users really like the phone system. The overall system, ease of use, and pricing were key reasons for switching from Mitel to RingEX. Also, the initial setup was very easy-to-use. **What do you dislike about RingEX?** Really nothing it is a great phone system **What problems is RingEX solving and how is that benefiting you?** RingEX solved missed calls and routing issues we had with our old system. I love the HUD and call notes for easier follow-ups and creating tasks. **Official Response from Madi Hayford:** > Hey Shawn, it is wonderful to hear that your transition to RingCentral has been a success and that your team is already seeing the benefits of a modern, AI-powered system. We are especially glad you are loving the HUD and AI Call Notes. It is fantastic to hear how these tools help you eliminate missed calls and routing issues once and for all. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your team's communication, Shawn. We look forward to supporting you and your continued growth! ### 43. Seamless Call Management, Needs Better Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about RingEX?** I use RingEX mostly for calls from clients, and it makes mobile and remote work seamless. I like that call quality is always good. The team line feature works well and spreads the workload evenly. Incoming calls get spread amongst the team to whoever is available to ensure our clients get help quickly. The initial setup of RingEX was simple and straightforward. **What do you dislike about RingEX?** The reporting and business analytics feature is a little tough to navigate. **What problems is RingEX solving and how is that benefiting you?** RingEX makes mobile and remote work seamless, ensures call quality, and evenly distributes workload through the team line feature, ensuring quick client support. **Official Response from Madi Hayford:** > We appreciate your amazing feedback; we are proud to hear that RingEX makes your remote work seamless! Knowing that your team is efficiently able to support your clients is the kind of collaborative workload distribution we strive to provide! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! ### 44. RingCentral Revolutionized Our Communication—Intuitive, Reliable, and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Owner and Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** RingCentral has completely streamlined our communication workflow. We rely on the platform for phone, messaging, and online faxing — all of which are intuitive, reliable, and incredibly convenient. The system is easy for our staff to navigate, the mobile app lets us stay connected anywhere, and the online fax feature has saved us countless hours. It has genuinely improved the efficiency of our business. Highly recommend RingCentral to any office looking for a modern, user-friendly communications solution. **What do you dislike about RingEX?** Setting up new groups or adding new users. I do not have to do this often, but I always struggle setting up. **What problems is RingEX solving and how is that benefiting you?** Messaging with other employees and this is HIPAA Compliant. Having the online fax is helpful to work in the office or if we are working remotely. **Official Response from Madi Hayford:** > We appreciate your amazing review! It is fantastic to hear that RingEX has streamlined your workflow and that features like HIPAA-compliant messaging and online faxing are providing such high value to your office. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for your stellar review and for being a valued RingCentral customer, Kelly! ### 45. A Solo Business Owner's Perspective **Rating:** 2.0/5.0 stars **Reviewed by:** Jasmia B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** I really appreciate all the features that RingEx provides. I especially enjoy using Air, although I think its booking features could use some improvement. **What do you dislike about RingEX?** While RingCentral offers robust features and functionality, my experience as a solo business owner has revealed several areas for improvement in both onboarding support and platform flexibility. Onboarding and Account Management As an online business setup, I was not assigned an account manager and received no proactive outreach during the critical implementation phase. When I initiated contact for assistance, the support representatives provided inconsistent information and failed to follow through on commitments. This left me navigating the platform setup independently with numerous unresolved questions. A dedicated onboarding specialist who actively engages new customers would significantly improve the initial experience rather than relying solely on self service resources like Ring University. Feature Limitations for Solo Entrepreneurs The platform's architecture appears optimized for team environments, which creates inefficiencies for single user businesses. Many features remain unutilized in my current configuration, representing unnecessary overhead for a solo operation. Most critically, RingCentral's handling of multiple phone numbers presents a significant operational challenge. My previous platform allowed a single user account to manage two distinct numbers (toll free and local) for separate business entities, with full SMS/MMS capabilities and clear customer identification for each line. This functionality enabled appropriate auto responses and maintained clear business separation without requiring additional user licenses. RingCentral's current structure requires separate user accounts for this same functionality, effectively doubling my operational costs a substantial burden for small business budgets. Feature Parity Request As a RingEX Ultra user, I would greatly benefit from access to the omnichannel capabilities currently exclusive to the CX platform. The ability to engage customers seamlessly across multiple communication channels would enhance customer experience and streamline operations, even for smaller businesses. This feature integration would provide significant value without requiring a full platform migration. Recommendations for Improvement *Implement true multi-site/multi-number functionality within single user accounts *Develop a structured onboarding program with dedicated specialists for new customers *Update and maintain help documentation to align with current platform features and eliminate broken links *Consider creating a tier specifically designed for solo entrepreneurs with appropriate feature sets and pricing While RingCentral's core technology is solid, addressing these gaps would make it a more viable solution for the growing segment of solo business owners and micro-enterprises. **What problems is RingEX solving and how is that benefiting you?** The AI Receptionist makes it possible to receive calls directly through the app. This feature has streamlined my communication and made it much more convenient to handle incoming calls. **Official Response from Madi Hayford:** > Hey Jasmia, thank you for providing such comprehensive and valuable feedback from the perspective of a solo business owner and RingEX Ultra user. We are delighted you appreciate the rich features and that the AI Receptionist successfully streamlines your incoming calls. However, we are sorry to hear about the frustrations you have experienced. Your loyalty and detailed feedback are crucial, and the Review Team would love the opportunity to help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you again for sharing your feedback; we hope to hear more from you soon, Jasmia! ### 46. Versatile System **Rating:** 4.5/5.0 stars **Reviewed by:** Angel S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about RingEX?** I appreciate that RingEX is a single and scalable system. The seamless integration option for our development team is really valuable, especially since we've integrated the fax system feature with our CRM system. This means orders can be directly faxed from the CRM without needing to print them out separately. The initial setup was seamless too, with our phones connected and working without any issues. **What do you dislike about RingEX?** The cost is a little bit higher, but it’s worth having. **What problems is RingEX solving and how is that benefiting you?** RingEX is an all-in-one system that solves employee communication issues, including fax, and provides analysis for owners. It offers a single, scalable system with seamless integration options, like fax directly from our CRM. **Official Response from Madi Hayford:** > Hey Angel, we appreciate your amazing feedback! It is clear you and your team are using RingEX as a true operational engine. Integrating fax directly into your CRM is a major efficiency unlock; it keeps your developers focused on high-value coding rather than manually handling paper trails, and it ensures that your order history is digitally preserved in one place. Our objective is to ensure that as your company scales, your communications system scales with you. We are proud that RingEX is helping your development team stay agile and your business stay organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Angel! ### 47. Centralized Communication with Seamless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** devin s. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I like RingEX for its usability. I'm able to use it across many different pathways with my employees so they can accomplish tasks given to them and communicate with our clients efficiently every time. It's an all-in-one system that centralizes all communication platforms into one space with calls, text, and alerts, making it really seamless and works well. Also, the help and guidance from the team during the setup were excellent, allowing us to establish everything correctly the first time. **What do you dislike about RingEX?** It would be nice to be able to access the admin portal without having to open another web page. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to centralize communication, combining calls, texts, and alerts into one space. This all-in-one system replaces separate applications, providing seamless and efficient client communication. **Official Response from Madi Hayford:** > Hey Devin, thank you for the fantastic review! We are so glad to hear that RingEX is providing the all-in-one power your team needs to stay efficient. Knowing that our setup team helped you get everything established is exactly the experience we strive for. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Devin! ### 48. Versatile Access Makes RingEx Easy to Sell and Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about RingEX?** The variety of technology that can access the RingEx services. Makes it easy to sell to end-users as they get to use what they think is best for them. **What do you dislike about RingEX?** Nothing at this point. Setup was supported by the professional services. The service itself has had no issues. **What problems is RingEX solving and how is that benefiting you?** Our old system, a self hosted VoIP system was no longer serviceable to bring it up on security standards. It was time for it to go. Costs to upgrade were high, but moving to RingEx made the service costs a lateral move keeping out monthly expenditures the same. Additionally, the old system didn't have features that RingEx brought to our table. After hour calls and emergency service calls have become a team effort, not a single person voicemail box. **Official Response from Madi Hayford:** > The Review Team appreciates your valued feedback, Jeffrey! It is excellent to hear that the versatile access to RingEX across various technologies makes it easy for you to sell and for your end-users to adopt. We are also happy to know that RingEX provides a modern, secure solution compared to your old self-hosted VoIP system. Specifically, it is great that features like team-based after-hours and emergency service calls benefit your organization and improve efficiency. If you are interested in sharing more about your experience, please reference this review and email us at review@ringcentral.com so we can continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jeffrey! ### 49. Reliable Business Phone System with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | IT System Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about RingEX?** I like RingEX for its ease of use, which caters to both technical and non-technical audiences. The initial setup was straightforward; we managed to set up basic call flows and all users in just a few days of testing. RingEX has become our primary business system with about 60 users overall, and I would rate it a 10 out of 10 for recommendation. **What do you dislike about RingEX?** The only issue we ever had was in detailed reporting but this was available when using a different RingCentral product. **What problems is RingEX solving and how is that benefiting you?** We switched to RingEX to fix stability issues with our previous system. It's easy for both technical and non-technical users, and setting it up took just a few days. **Official Response from Madi Hayford:** > Hey Dan, thank you for your fantastic feedback! It is excellent to hear that RingEX provides the stability and intuitive setup your 60-user team needed to move past systemic friction. Achieving a 10/10 recommendation is a milestone we value deeply. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Dan! ### 50. Simple platform, but Spam marking is a deal-breaking issue **Rating:** 2.0/5.0 stars **Reviewed by:** Martin R. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** RingEX is a simple platform that is easy to learn and easy to teach my coworkers how to use. Call quality has been solidly good since launch. **What do you dislike about RingEX?** RingEX is a good product. However, our outbound calls are STILL being marked as potential spam. We are not making robocalls, or mass calls of any kind. Calls to our consistent customer base are being marked as spam. RC has been very unhelpful in resolving this issue. It is incredibly frustrating and would make it unlikely for me to recommend RingEX. **What problems is RingEX solving and how is that benefiting you?** Our customers depend on us being available by phone. RingEX helps us fufill that need. **Official Response from Madi Hayford:** > Thank you for your feedback. We are glad to hear that you find RingEX easy to use and that our call quality has been reliable and strong for your team. However, we apologize for the ongoing frustration regarding your outbound calls being marked as potential spam. We have reached out to the agent assigned to your current case; we want to help improve your experience however we can. To contniue the conversation with the Review Team directly, please reference this review and email us at review@ringcentral.com with more information. We appreciate you for being a loyal RingCentral customer, Martin! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A21%3A50+-0500&secure%5Bsession_id%5D=7a034a7f-8a85-4943-ac6b-6f4911d30a04&secure%5Btoken%5D=eed74ef6446a52ec7e5de2df9172d0ca691141fd401d71db5b245960dfe9e764&format=llm_user) ## RingEX Integrations - [Act!](https://www.g2.com/products/act/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Beetexting](https://www.g2.com/products/beetexting/reviews) - [blueButler](https://www.g2.com/products/bluebutler/reviews) - [Box](https://www.g2.com/products/box/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [eAgent](https://www.g2.com/products/eagent/reviews) - [Friday CRM](https://www.g2.com/products/friday-crm/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Momentum AMP, formerly Nowcerts](https://www.g2.com/products/momentum-amp-formerly-nowcerts/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Simple Poll](https://www.g2.com/products/simple-poll/reviews) - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Documents** - Document Signature - Storage **Host Tools** - Branding - Role-based Access - Recording **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Post-Event Tools** - Event Analytics - Attendee Reports **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,500 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (870 reviews)