--- title: Qualtrics Customer Experience Reviews meta_title: 'Qualtrics Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 751 reviews by the users' company size, role or industry to find out how Qualtrics Customer Experience works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 751 scale: '5' date_modified: '2026-08-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Qualtrics Customer Experience Reviews **Vendor:** Qualtrics **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 751 ## About Qualtrics Customer Experience Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. ## Qualtrics Customer Experience Pros & Cons **What users like:** - Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone. (18 reviews) - Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys. (14 reviews) - Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures. (13 reviews) - Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. (9 reviews) - Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. (9 reviews) - Customer Insights (7 reviews) - Users value the **exceptional customer support** of Qualtrics, citing proactive communication and timely follow-ups on issues. (7 reviews) - Users appreciate the **powerful dashboard building capabilities** of Qualtrics, enhancing their understanding of customer experience. (7 reviews) - Data Management (7 reviews) - Features (7 reviews) **What users dislike:** - Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities. (7 reviews) - Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality. (7 reviews) - Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs. (7 reviews) - New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging. (7 reviews) - Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets. (6 reviews) - Users are frustrated by the **limitations in customization and data analysis** , making it a time-consuming and costly task. (6 reviews) - Steep Learning Curve (6 reviews) - Users report **inaccurate data analysis** in Qualtrics, making it difficult to derive meaningful insights from surveys. (5 reviews) - Learning Curve (5 reviews) - Complex Customization (4 reviews) ## Qualtrics Customer Experience Reviews ### 1. Obsessed with Qualtrics, have already recommended to teams on other organisations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2021 **What do you like best about Qualtrics Customer Experience?** It's super user-friendly. I love the new survey builder. The added function of drag-and-drop was SO necessary. Also, since the toolbar shows me all my options in one view, it spares me from missing things on my checklist. E.g. There are times when I forget to add display logic but seeing the display logic button reminds me to add it to the question. **What do you dislike about Qualtrics Customer Experience?** TextIQ takes very long to load. 'Reports' is unusable. It won't load, the display glitches, I've never be able to successfully use it. I do know teammates who manage to work with it but not without struggle. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It is central to my organization's data collection and analysis process. TextIQ has been a boon in decreasing the amount of time it takes to qual-code a data set in Excel. ### 2. Qualtrics CX usability **Rating:** 4.0/5.0 stars **Reviewed by:** SIVA SAI S. | Senior System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Qualtrics Customer Experience?** The inbuilt stuff like questions and other basic things to deliver a project for small to medium range clients is the best liked feature about CX **What do you dislike about Qualtrics Customer Experience?** More inbuilt workflows should have been added to the custom build which can be used or not used upon requirement **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Helping customers get to know their loyal customers, how their feedbacks matter is been achievable thorogh CX ### 3. Go for it, if its the only option you have in town!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Qualtrics Customer Experience?** It has good AI capabilities, but that's about it; nothing else is great.. no service mindset, still running the old-school on-premise software | hardware professional services model. **What do you dislike about Qualtrics Customer Experience?** Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation took 6 months, and nicked dime for managed services started beginning month # 7 .. we are in month number 9 of the first year and still don't have any review yet by executives of Clarabridge nor anybody other than IM EM. For every single survey, I have to pay them for building connectors and then spend time on product models.. seriously, in the age of startups coming left and right. I hope someone will tackle this problem and develop a more customer-friendly solution for enterprises in need of a good VOC tool. **Recommendations to others considering Qualtrics Customer Experience:** Avoid if you can; dont fall into the trap of AI. Other upcoming options might be better. Or you can save money and hire data scientists to build something, run for a year, and then go with it. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Indirect and direct data sources feedback into a single source of customer feedback. Bring disparate data sources into a single system for VOC. Democratizing access to VOC data. ### 4. Questions that matter **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Qualtrics Customer Experience?** I liked the realistic questions available for feedback with a drill down approach. We used qualtrics to rate our experience with SAP and implementation partner. **What do you dislike about Qualtrics Customer Experience?** Qualtrics supports broad categories as of now. I would like to see some feedback questionnaire targeted towards smaller teams and the issues they might be facing in day to day activities. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** With Qualtrics we are able to solve higher level issues, wherein if developers are facing issues for requirement gathering from customers or freezing the requirements. ### 5. Qualtrics Surveys: Easy, Efficient and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Qualtrics Customer Experience?** The surveys are easy for the customer to use, access and complete. They are also very easy to create for assessment purposes. It is far superior to Survey Monkey. **What do you dislike about Qualtrics Customer Experience?** Our institution may have limited the storage amount but I do not find any limitations. All areas work well and the surveys go out without a hitch. It would be nice to jazz it up a bit for aesthetics! **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We collect most of our required assessment data with qualtrics and then react accordingly if goals are reached or not. This helps improve my productivity and increases what we need to do meet the requirements of our program. ### 6. Great tool to gather Feedback and Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Qualtrics Customer Experience?** Qualtrics is easy to configure for surveys, Feedback, and Polls. We can see results real-time. We can create Reports and Dashboards to see the results, which is easy to review and analyze data. **What do you dislike about Qualtrics Customer Experience?** It is a little expensive, but based on what functionalities Qualtics provide looks like it is worth it for the organization, which needs frequent Surveys and Polls. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We used to send Google Forms to send surveys, while Qualtrics is more real-time, easy to store data along with more user friendly to analyze the study and feedback results later. ### 7. I used Qualtrics for designing the student surveys. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Qualtrics Customer Experience?** I used all the features and settings available in Qualtrics. The great feature-loaded design of the questionnaire certainly is one of the reasons why Qualtrics is better than other tools. **What do you dislike about Qualtrics Customer Experience?** It took me some time to learn all the features and settings. But once you master it, you will be able to take full advantage of all its functions. The software requires some training. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I designed student surveys. Qualtrics helped me to manage large amounts of data and survey a large number of respondents. ### 8. smart tool to measure and track customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Joohwang L. | Expert (project director), Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Qualtrics Customer Experience?** very detailed architecture to check out the current status and follow up customer's voice **What do you dislike about Qualtrics Customer Experience?** Most of all, it is a little expensive. I would definitely be a barrier to end client. As an agency of building system, the dashboard is demerits of limited options, which needs to be improved for better visual components and flexibility **Recommendations to others considering Qualtrics Customer Experience:** it is one of the best tools I've ever used. I strongly recommend utilizing it. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** In the case of a consulting project for IT company, a Korean global IT company, we find out key touchpoints to manage and develop the system to monitor. It finally contributed to customer retention as well as revenue increase. ### 9. User Friendly and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah P. | Strategy Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Qualtrics Customer Experience?** It's easy to use and gets the job done. Minimal to no training required. **What do you dislike about Qualtrics Customer Experience?** Requires re-training the organization to move away from previous tools. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Learning in real-time about customer pain points that can then be addressed ### 10. Qualtrics CX Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Qualtrics Customer Experience?** It is super easy to use and presented in a way that is easy to read and follow **What do you dislike about Qualtrics Customer Experience?** Nothing I have no complaints on the product to this point. **Recommendations to others considering Qualtrics Customer Experience:** Make a Plan and Follow the Plan **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Customer Retention and Service-Oriented Scoring ### 11. Platform review **Rating:** 4.0/5.0 stars **Reviewed by:** Mohit J. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2021 **What do you like best about Qualtrics Customer Experience?** The way it's express the question look and feel it make it's look more good. **What do you dislike about Qualtrics Customer Experience?** Little bit of feature miss while scripting the survey. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Resolving the product feature and it's importance. ### 12. Clarabridge Engage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Megan M. | Online Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 ### 13. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Qualtrics Customer Experience?** The programme can be easily written by users. The guide and customer experience was seamless too. Over all , a great product worth to brush up your skills. **What do you dislike about Qualtrics Customer Experience?** I think there is almost nothing to dislike about Qualtrics **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I programmed a consumer centric survey. It really helped in remote locations. ### 14. Useful for feedback gathering **Rating:** 5.0/5.0 stars **Reviewed by:** Sherif W. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Qualtrics Customer Experience?** UI and ease of selecting answers. Also options for multiselect **What do you dislike about Qualtrics Customer Experience?** nothing actually much better than others **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Collecting data about current tools to help employees, oncall load, analytics about time spend doing coding or meetings, ...etc ### 15. Real actionable insights into best customer engagement touchpoints **Rating:** 4.5/5.0 stars **Reviewed by:** Swarna P. | Trustee (Human Resource Management), Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Qualtrics Customer Experience?** Very useful in getting real insights into what ticks with customers and how they perceive the brand **What do you dislike about Qualtrics Customer Experience?** Sometimes these surveys can feel very long and time-consuming. It would be useful to have targetted brief surveys which also mean a higher completion rate among customers **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Getting actionable feedback through surveys on the go - this means feedback is relevant and timely It also gives us as a brand an opportunity to pinpoint our biggest challenge when it comes to offering services to our customers and increasing our brand proposition and value ### 16. Qualtrics CX Product Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Venkatesa Prasad S. | Senior Manager - Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Qualtrics Customer Experience?** Intuitive User Experience, Ease of Use and Range of questions **What do you dislike about Qualtrics Customer Experience?** Little Complicated Dashboard for first time user **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Creating Customer Experience and multiple range of surveys. ### 17. Recommendations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Qualtrics Customer Experience?** Customized View of Dashboard And Different Advance Analysis Options **What do you dislike about Qualtrics Customer Experience?** All is fine but there should be option of selecting respondents as well for customized personal research without hirinany agency **Recommendations to others considering Qualtrics Customer Experience:** Easy to use and can get all type of data on 1 click **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Getting customer experience on our mobile application products to make them improve vis a vis competition ### 18. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Qualtrics Customer Experience?** The operating system provides the best service experience so far. It was very helfup and easy to use at every stage! **What do you dislike about Qualtrics Customer Experience?** I found the product a bit pricey for a single or individual user. **Recommendations to others considering Qualtrics Customer Experience:** I advise to follow steps carefully and contact the customer support team for any questions as they are very helpful. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I collected feedback for surveys using Qualtrics. This increased the quality of our surveys and helped tackle issues more accurately. ### 19. Qualtrics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2021 **What do you like best about Qualtrics Customer Experience?** Ability to gather meaningful insights and steer business decisions accordingly. **What do you dislike about Qualtrics Customer Experience?** Would be nice to have more user friendly reporting. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Ability to survey customers to learn they true proclivities and use the information to make meaningful business decisions. ### 20. All in one product for experience management. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Qualtrics Customer Experience?** The automatic tool for multiple features like survey check, any import file check etc. **What do you dislike about Qualtrics Customer Experience?** Nothing specific as of now, things seem to be going good. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Overall business and revenue growth in EU market ### 21. Qualtrics products are very professional and are so effective for all my research work. **Rating:** 3.5/5.0 stars **Reviewed by:** Vijayakumar P. | Junior Research Fellow, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Qualtrics Customer Experience?** I like the qualtrics survey which helped a lot for my research work. **What do you dislike about Qualtrics Customer Experience?** Sometimes there is issue in loading of the pages for my respondents. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I am using this for my research work on organizational behaviour and stress. I got pure research inputs from the respondents. ### 22. Good tool for user research **Rating:** 4.0/5.0 stars **Reviewed by:** Radek V. | Freelance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Qualtrics Customer Experience?** Build with e-commerce sites in mind High versatility and branching logic with variables Supports multiple languages Customer support Templating **What do you dislike about Qualtrics Customer Experience?** Long learning curve No built in support for Google Analytics **Recommendations to others considering Qualtrics Customer Experience:** Consider your projects needs VS Qualtrics features. I believe it's one the most robust tools out there but your product requirements need to be considered. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I was trying to build customer questionnaire or assessment tool. Qualtrics doesn't have ready made solution for that so it was highly customized build. We benefited from good customer support which was able to guide us from our Excel spreadsheet mockup to working solution. ### 23. A platform of social analytics for market leaders. **Rating:** 4.5/5.0 stars **Reviewed by:** Gloria-Uczniów C. | Technology Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Qualtrics Customer Experience?** Out of the case, Clarabridge has amount of decent algos (algorithms) for labeling distinctive remarks with commonly exact positive/negative/impartial feelings. This gives the client a moment to be perceivable into the client's impression of the foundation and a comprehension of what was driving the NPS is, an ability you might not have previously. It's likewise a speedy and simple approach to turn up essential dashboards. The degree of administration clients get is additionally extraordinary, as Clarabridge is consistently receptive to the client's necessities. They have additionally come nearby to convey some truly supportive bits of preparing for the group. Measurement tools are very useful for reports. Having the option to assign a label makes reference to for reports and see what is on trends. The way that the client's email field was added so we can without much of a stretch quest a similar area for looking into a record is really great. **What do you dislike about Qualtrics Customer Experience?** The tools have next to no adaptability in its dashboarding ability, so the clients at last need to utilize different devices for introducing experiences to their partners. The clients likewise will see some dormancy when there is an excess of information. Interestingly, since the tool isn't generally received over the business, it's not really transferrable expertise. There should be a greater need of being stable inside the connecting of our framework ZenDesk ticketing framework. Too much of the time, the little spaceship keeps springing up and saying error. More work should be done with the goal that a smooth transition is constantly connected. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Clarabridge Engage is because of certain work with the group to guarantee your experience is modified to your profession and needs, there is such a huge amount of potential to every single circumstance ### 24. Q - Systematic way of capturing Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2021 **What do you like best about Qualtrics Customer Experience?** Ease of use, Friendly, Powerful in terms of capturing feedback **What do you dislike about Qualtrics Customer Experience?** Licensing of every other thing, some features are even visible when you can use it, and even the expert review do not provide the way to resolve **Recommendations to others considering Qualtrics Customer Experience:** There must be some online support for quick questions , like I am stuck somewhere and it might needs may be less than a minute if there is an online support , chat or messaging platform . **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Understanding the customer pain areas and finding the best method to eliminate those pain points ### 25. Qualtrics is the future of insights for CX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Qualtrics Customer Experience?** Qualtrics is relatively easy to use and allows some pretty option customized options (Email templating, design, etc.) **What do you dislike about Qualtrics Customer Experience?** There are some features that do not exist in Qualtrics that are part of Qualtrics-owned companies, like Delighted, which is frustrating when making the switch of products. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Centralizing voice of the customer surveying - NPS and CSAT. ### 26. Qualtrics tool is powerful enough for customer satisfaction surveys along with analytical support. **Rating:** 3.5/5.0 stars **Reviewed by:** Ashok P. | Operations Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Qualtrics Customer Experience?** One package for programming and reporting analysis tool **What do you dislike about Qualtrics Customer Experience?** you xan not program much complex logics compare to other tools. **Recommendations to others considering Qualtrics Customer Experience:** If you are looking for a package with powerful reporting for short surveys. go for it **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Reporting is one of the benefit which helps to get proper insight of data with less effort ### 27. Customer Experience Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2021 **What do you like best about Qualtrics Customer Experience?** The platform is easy to use and the option we get is much easy while taking the survey in both B2B OR B2C **What do you dislike about Qualtrics Customer Experience?** Sometimes the site load time is too much **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are solving some research problem on that specifically the survey things and this will benifit us to know the each and very minute details of the respondent QNA ### 28. Good user experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2021 **What do you like best about Qualtrics Customer Experience?** Variety of surveys, implementation of suggestions. **What do you dislike about Qualtrics Customer Experience?** Customization is very limitedz, it would be nice to improve user experience. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Creating crosstabs as per the demographics and the user feedback. ### 29. Great and easy to use cloud service with a few workarounds **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Qualtrics Customer Experience?** The simple and clear layout with flexible options to build a survey. User were able to complete their responses in a simple and easy manner. **What do you dislike about Qualtrics Customer Experience?** The coversome workflow to manage users and results. This can be made easier by having a simple administration menu. **Recommendations to others considering Qualtrics Customer Experience:** Look at the setup and review the list of requirements from your institution and make sure these are in line with what Qualtrics is able to deliver. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Gathering information from their expectations with our online learning environment. This has enabled us to develop on our current process and look and feel. ### 30. Qualtrics has enhanced the agility and innovation of our Voice of Customer program **Rating:** 5.0/5.0 stars **Reviewed by:** Ben A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Qualtrics Customer Experience?** Compared to previous platforms we've used, Qualtrics simplifies complex approaches enhancing our ability to quickly provide deep customer insights and analytics. Personally I love the responsiveness and level of thought provided by the Qualtrics support team. **What do you dislike about Qualtrics Customer Experience?** Limited number of survey responses and dashboard viewer licenses. We're actively scaling our program and both the dashboard license and response cap is something we'll need to work around to make it a cost-effective solution. **Recommendations to others considering Qualtrics Customer Experience:** Qualtrics has been the best experience management platform we've ever used. I would recommend doing your research to ensure your needs will be met and also understand it can be expensive. That being said you get what you pay for. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Through Customer Experience (XM) we've been able to drive initiatives cross-enterprise. Pushing the understanding of customer sentiment with the C-level of our organization has typically been challenging but Qualtrics has helped make this a much easier task. Where historically our data and analytics were manual, Qualtrics has positioned us to provide data and drive action in more real-time when it truly matters to customers. ### 31. Easy for understanding, useful for work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Qualtrics Customer Experience?** Wide functionality, variety of options, good learning support **What do you dislike about Qualtrics Customer Experience?** Limitation due to selection of languages to work with **Recommendations to others considering Qualtrics Customer Experience:** Dears, let's try, it is really convenient for challenging task **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Own customers study (satisfaction, nps), ad hoc researches ### 32. Best survey software available as of 2021 **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas A. | Unemployed due to covid, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Qualtrics Customer Experience?** What I like most is how easy to use it is **What do you dislike about Qualtrics Customer Experience?** Nothing comes to mind but it could be made better by improving the aesthetics of the interface which looks dated in my opinion **Recommendations to others considering Qualtrics Customer Experience:** It may look confusing at first but it's very easy once you play around with it **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I used it for several projects whilst in university and I couldn't find any other software that allowed me to do what it did. ### 33. One of the most efficient and user friendly experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Qualtrics Customer Experience?** I liked the vizualization of key metrics. It really helps convince stakeholders on which prirorities we should focus on. **What do you dislike about Qualtrics Customer Experience?** I found Qualtrics too pricey compared to other alternatives. There is a lack of price transparency. It is difficult to evalutae whether we are getting the right value for the price being paid for. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualitics Customer Experience has helped identify customers' needs and determine customers' willingness to pay. The feedback gathered helped re-adjust our offerings and value proposition. ### 34. Best Experience Platform to Date! **Rating:** 4.0/5.0 stars **Reviewed by:** Katie P. | Patient Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** I love that all of my data is accessible, easy to read and user friendly. The dashboards are one of a kind! **What do you dislike about Qualtrics Customer Experience?** I still don't know what ALL Qualtrics can do, but this is an excellent problem to have! **Recommendations to others considering Qualtrics Customer Experience:** Just go for it! It is very much worth the money. You will love it more than you ever thought you would and the possibilities are endless with the platform! **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** WE are doing market research, grassroots surveys, NPS surveys (and closing the loop) across 25 locations, call center CSAT and online reputation management! Our whole patient experience team works with Qualtrics and loves it! ### 35. Qualtrics is a very helpful tool for surveys and can be used to build market research studies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Qualtrics Customer Experience?** Using multiple types of questions including single, multiple choice **What do you dislike about Qualtrics Customer Experience?** Not able to translate the questionnaire to other languages using an in-application feature **Recommendations to others considering Qualtrics Customer Experience:** You can try the solutions being offered for best of the experience **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I have been using it to design multiple customer oriented surveys ### 36. Good survey design tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Qualtrics Customer Experience?** DIY abilities of the tool with visual options. **What do you dislike about Qualtrics Customer Experience?** Could be more modular to import contact lists from excel etc. **Recommendations to others considering Qualtrics Customer Experience:** They should try **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Consumer surveys ### 37. Overall good experience **Rating:** 5.0/5.0 stars **Reviewed by:** AKSHAY M. | D, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Qualtrics Customer Experience?** Customer Support is supportive. They understand and provide the best available solution. **What do you dislike about Qualtrics Customer Experience?** Sometimes the platform is buggy. No way to resolve the issues and have to contact support. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I was involved in implementing customer feedback surveys. ### 38. Experience using Qualtrics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Qualtrics Customer Experience?** We were able to integrate qualtrics Web API and Bentley University's faculty system **What do you dislike about Qualtrics Customer Experience?** The way the answers are collected. At that time, I am not sure if it was possible to display the results on Bentley's website by calling the web API **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** None computer savvy faculties and staff were able to create survey questions and distributed to college students from one system ### 39. Easy to gather feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Katarína D. | Customer Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Qualtrics Customer Experience?** So easy to gather feedback from the customers during their jurney. Ability to find intercepts and reviews and ratings. Helpful with getting feedback on customer behavior. **What do you dislike about Qualtrics Customer Experience?** Did not really experience anything to dislike. **Recommendations to others considering Qualtrics Customer Experience:** Do not hesitate to get the product. The price is awesome and it really pays off. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Customer journey identification and reviews. Easy to manage reviews and organize. ### 40. Easy to use and efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Qualtrics Customer Experience?** Interface is easy to use and see and help us to work more efficiently **What do you dislike about Qualtrics Customer Experience?** Need to work on look and feel to make it look more pleasing **Recommendations to others considering Qualtrics Customer Experience:** You can definitely use it for better functioning of your work **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Getting the desired data to solve daily problems ### 41. User-friendly, flexible, well-designed platform **Rating:** 4.5/5.0 stars **Reviewed by:** Erin C. | Director of Client Education, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Qualtrics Customer Experience?** Compared with similar tools I have used, Qualtrics is the easiest to navigate and has the cleanest UI. I appreciate the thoughtful design and pace of innovation. **What do you dislike about Qualtrics Customer Experience?** It's pricey. We haven't yet hit a volume of responses that makes it cost-effective on a per-response level, but we're building to scale. **Recommendations to others considering Qualtrics Customer Experience:** Qualtrics is the best enterprise client experience platform on the market, and it's supported by an incredible team of humans. It's not the cheapest option available, but you get what you pay for. The functionality is solid, the UI is second to none, they innovate rapidly and host a great collection of pre-built integrations with other popular services. Don't miss their X4 events! Great opportunity to learn and connect. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Through our Relationship Survey, we've identified customers that are experiencing frustration or dissatisfaction with a certain aspect of their experience, which allows us to step in, learn more, and correct the issue (or in some cases, reset expectations). It has been valuable to monitor our NPS and CSAT over time, and learn which segments of customers we are serving best, and where we have opportunities to improve. ### 42. Qualtrics CX Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Qualtrics Customer Experience?** The platform lets you gather information about your customers through transactional surveys and pulse surveys, among others. It also has NPS (Net Promoter Score) which is the most common customer experience metric where respondents give you a rating based on specific factors. This gets your hands on actionable data and streamlines your customer experience measurement. Key features include advanced research, analytics, and a centralized platform with a view of all your channels. Its custom dashboard is intuitive and it provides an overview of your most crucial metrics. It also has ticketing, a structured program, technology-supported workflows, and respondent management automation, among others. **What do you dislike about Qualtrics Customer Experience?** It does not give complete control of Surveys. There is a pre-defined process and we have to follow the same, hence it reduce level of customization in validating few things in Surveys and dashboards. **Recommendations to others considering Qualtrics Customer Experience:** It's awesome intelligent tool to trace customer experience and then act on it. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Based on customer feedback, you can flag specific customer responses to identify which ones you should prioritize. They can be arranged in hierarchies to ensure they’re followed up promptly. For instance, negative experiences must be addressed immediately as they can impact and decrease customer satisfaction. You can use the tickets to ensure they are responded in a timely manner. ### 43. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Qualtrics Customer Experience?** As customer experience it's nice obviously **What do you dislike about Qualtrics Customer Experience?** It's good there is nothing I can say not good.but yea if possible we can add more features **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Okay I used to create survey as per design.i have created so many. It's all default the design options ### 44. Real-time touchpoint-specific insight to take action. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Qualtrics Customer Experience?** How easy is to create and launch a survey, and the dashboards. I find very helpful the follow up process, we can talk to customers, have a more detailed feedback for their pain point and act on it. We can also identify patterns that can be solved. **What do you dislike about Qualtrics Customer Experience?** I don't have a detailed dashboard for follow up tickets, it is very important for our close the loop management. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Being able to have multiple surveys running at the same time, before Qualtrics we didn't have the capacity to do so. Also new product sales to promoters, we have helped increase our sales. ### 45. Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2021 **What do you like best about Qualtrics Customer Experience?** It is easy to use and to analyze data.. **What do you dislike about Qualtrics Customer Experience?** I could be more pretty. But I really like it, so I have not much to say. **Recommendations to others considering Qualtrics Customer Experience:** Just use it. You will get use it quickly. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Opinions reached ### 46. Qualtrics is the platform for customer obsessed companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Lubna S. | Digital CX Management Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2020 **What do you like best about Qualtrics Customer Experience?** Simple, nimble and user friendly platform. Best support team ever. Comprehensive product documentation. Has the best capabilities and culture. It helps you build a customer centric culture in your organisation. **What do you dislike about Qualtrics Customer Experience?** Everything about Qualtrics and its platform is good. **Recommendations to others considering Qualtrics Customer Experience:** Go for it. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Customer journey mapping. Identifying customer's pain points in the support experience. Qualtrics has helped us improve our customer support and experience satisfaction levels. ### 47. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2017 **What do you like best about Qualtrics Customer Experience?** Friendly application, easy to use, accessible **What do you dislike about Qualtrics Customer Experience?** nothing besides the sudden down times we face **Recommendations to others considering Qualtrics Customer Experience:** Use your free time to discover it **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** unhappy customers, finding them and working on changing them to satisfied custoomers ### 48. A very flexible customer experience management solution **Rating:** 4.5/5.0 stars **Reviewed by:** James S. | Head of Customer Experience Strategy and Deployment, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Qualtrics Customer Experience?** The ability to be able to self serve for the majority of developments is great. Small changes are quick to make and can be completed without any tech or coding skills. **What do you dislike about Qualtrics Customer Experience?** Lots of updates are always being released and its not always the easiest to find out about these. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Collecting feedback from customers and surfacing the data in a way that allows action to be takes easily and quickly. ### 49. Amazing Product and Customer Facing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Qualtrics Customer Experience?** - Cost - Functionality - Accessibility - Collaborative nature **What do you dislike about Qualtrics Customer Experience?** - Bugs/glitchy at times - Different user experience for different operating systems I've found **Recommendations to others considering Qualtrics Customer Experience:** - Use the tutorials that they offer - Don't hesitate to reach out to support, they are very nice and easy to work with **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** - Improved experience and transparency ### 50. Qualtrics provides us timely customer feedback. **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto S. | Operations Shift Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Qualtrics Customer Experience?** Real-time data availability for analysis **What do you dislike about Qualtrics Customer Experience?** None so far. Qualtrics provided me the data I need. **Recommendations to others considering Qualtrics Customer Experience:** Qualtrics provide data analysis and data that can be used for implementation to improve processes and communications with customers. Make use of the functions and data from Qualtrics to serve both internal and external customers. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We were able to identify what are the opportunities we can address in terms of the way our representatives deal with the customers. It provides us insights of what and how we can deal with customers better. ## Qualtrics Customer Experience Discussions - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is the best way to learn Java scripts and build custom dashboards?](https://www.g2.com/discussions/52114-what-is-the-best-way-to-learn-java-scripts-and-build-custom-dashboards) - 1 comment, 1 upvote - [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) - 3 comments, 1 upvote - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [View Qualtrics Customer Experience pricing details and edition comparison](https://www.g2.com/products/qualtrics-customer-experience/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A23%3A49+-0500&secure%5Bsession_id%5D=68002023-47e0-4cdf-b770-abeca665da02&secure%5Btoken%5D=910b61030253f82e8c4fd161a672aa17b702473f39880dca0944a6312713c27d&format=llm_user) ## Qualtrics Customer Experience Integrations - [Forsta](https://www.g2.com/products/forsta/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) ## Qualtrics Customer Experience Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Platform** - Health Score - Customer Profiles - Notifications - NPS of Customers **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Process** - Mentions - Tickets - Macros **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Predictions** - Service Quality Assurance - Predictive Analytics - Artificial Intelligence - Sentiment - Retention - Behavior Analytics - Usage Tracking/Analytics **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Channels** - Email - Social - Text **Performance** - Third-Party Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Loyalty Program - AI Copilot - Campaign Personalization - Personalization - Email Campaign Management - A/B Testing - Knowledge Base Management - Renewal Management - Performance Metrics - Workflow Management - Behavioral Targeting - Customer Engagement - Sentiment Analysis - Engagement Tracking - Task Management - Feedback Management - Behavior Tracking - Retention Tracking - Support Ticket Management - User Onboarding - Lifecycle Management - Customer Surveys - Campaign Management - Real-time Alerts - Customer Journey Mapping - Cancellation Management - Third-Party Integrations - Review Monitoring - Customer Data Management - Referral Tracking - Customer Communication - Churn Management - Marketing Automation - Referral Management - Customer Segmentation - Messaging - Workflow Automation **Insight** - Surveys - Reporting - Visitor Activity **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics ## Top Qualtrics Customer Experience Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)