Qualtrics Customer Experience Features

As reported in 72 Qualtrics Customer Experience reviews. Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

Allows users to export reports from the product into an .xsl, .csv, or .pdf file. This feature was mentioned in 73 Qualtrics Customer Experience reviews.

Allows marketer to add, track, and measure a multitude of social media accounts. 71 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Offers a white labeling service for agencies or resellers to customize platform branding.

Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere. 59 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Analyzes and illustrates follower information such as demographics, location, interests, etc. This feature was mentioned in 65 Qualtrics Customer Experience reviews.

Based on 68 Qualtrics Customer Experience reviews. Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience.

Tracks and measures the success of paid advertising initiatives run on social media sites.

Ties social activity to business results such as leads, conversions, and sales.

Analyzes the performance of hashtags and identifies popular or trending hashtags.

Uses AI to accurately assess the sentiment of social media content based on keywords and phrases.

Based on 133 Qualtrics Customer Experience reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 97 Qualtrics Customer Experience reviews.

Allows administrators to create templated responses to frequently asked questions. This feature was mentioned in 73 Qualtrics Customer Experience reviews.

As reported in 67 Qualtrics Customer Experience reviews. Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution. 136 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Ability to connect agents with customers through text message solution. 51 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 68 Qualtrics Customer Experience reviews.

Based on 122 Qualtrics Customer Experience reviews. Enables administrators to create customized reports reflecting customer satisfaction.

As reported in 49 Qualtrics Customer Experience reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides tools for evaluating customer interactions This feature was mentioned in 38 Qualtrics Customer Experience reviews.

Offers features for maintaining fair and consistent scoring This feature was mentioned in 37 Qualtrics Customer Experience reviews.

Generates quality and performance reports This feature was mentioned in 39 Qualtrics Customer Experience reviews.

Based on 40 Qualtrics Customer Experience reviews. Tools for providing personalized feedback and coaching sessions

As reported in 40 Qualtrics Customer Experience reviews. Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents 36 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

As reported in 35 Qualtrics Customer Experience reviews. Integrates with other customer service or CRM software

Helps ensure customer privacy and data protection 36 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Calculates net promoter score (NPS) using customer feedback data. This feature was mentioned in 111 Qualtrics Customer Experience reviews.

Calculates customer satisfaction (CSAT) score using customer feedback data. 108 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Based on 105 Qualtrics Customer Experience reviews. Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights. This feature was mentioned in 61 Qualtrics Customer Experience reviews.

As reported in 95 Qualtrics Customer Experience reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages. 101 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

As reported in 95 Qualtrics Customer Experience reviews. Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions. 92 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Tag content to organize and assign to specific departments or categories 93 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 100 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

As reported in 117 Qualtrics Customer Experience reviews. Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text 103 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Based on 104 Qualtrics Customer Experience reviews. Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time This feature was mentioned in 103 Qualtrics Customer Experience reviews.

Analyzes feedback from online reviews This feature was mentioned in 95 Qualtrics Customer Experience reviews.

Based on 120 Qualtrics Customer Experience reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools

As reported in 83 Qualtrics Customer Experience reviews. Analyzes customer feedback from social media

As reported in 86 Qualtrics Customer Experience reviews. Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

Based on 82 Qualtrics Customer Experience reviews. Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice.

Identifies who is talking about your brand along with their influence over social communities. 72 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product.

Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked.

Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes.

Allows users to monitor conversations about competitors and measure performance against them.

Determines whether mentions of your brand are positive, negative or neutral. This feature was mentioned in 81 Qualtrics Customer Experience reviews.

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. 83 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.

Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data.

Based on 45 Qualtrics Customer Experience reviews. Generates a score that represents the likelihood of customer churn and customer satisfaction.

Catalogues and organizes a profile for each customer where every data point is attributed to. This feature was mentioned in 45 Qualtrics Customer Experience reviews.

As reported in 46 Qualtrics Customer Experience reviews. Set alerts for customer profiles in need of urgent attention and resolution.

As reported in 45 Qualtrics Customer Experience reviews. Service quality is measured in real time to provide alerts to case managers on opportunities for improvement

Provides dashboards and reports to describe profiles and trends. This feature was mentioned in 46 Qualtrics Customer Experience reviews.

AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. This feature was mentioned in 45 Qualtrics Customer Experience reviews.

The product automatically discerns customer sentiment from text and/or calls for proactive action. 46 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Based on 46 Qualtrics Customer Experience reviews. Calculates the likelihood of your customers continuing to use your product or leaving.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 11 Qualtrics Customer Experience reviews.

Condenses long documents or text into a brief summary. 11 reviewers of Qualtrics Customer Experience have provided feedback on this feature.

Based on 10 Qualtrics Customer Experience reviews. Allows users to generate text based on a text prompt.

As reported in 10 Qualtrics Customer Experience reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives