--- title: Qualtrics Customer Experience Reviews meta_title: 'Qualtrics Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 751 reviews by the users' company size, role or industry to find out how Qualtrics Customer Experience works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 751 scale: '5' date_modified: '2026-08-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Qualtrics Customer Experience Reviews **Vendor:** Qualtrics **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 751 ## About Qualtrics Customer Experience Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. ## Qualtrics Customer Experience Pros & Cons **What users like:** - Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone. (18 reviews) - Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys. (14 reviews) - Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures. (13 reviews) - Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. (9 reviews) - Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. (9 reviews) - Customer Insights (7 reviews) - Users value the **exceptional customer support** of Qualtrics, citing proactive communication and timely follow-ups on issues. (7 reviews) - Users appreciate the **powerful dashboard building capabilities** of Qualtrics, enhancing their understanding of customer experience. (7 reviews) - Data Management (7 reviews) - Features (7 reviews) **What users dislike:** - Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities. (7 reviews) - Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality. (7 reviews) - Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs. (7 reviews) - New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging. (7 reviews) - Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets. (6 reviews) - Users are frustrated by the **limitations in customization and data analysis** , making it a time-consuming and costly task. (6 reviews) - Steep Learning Curve (6 reviews) - Users report **inaccurate data analysis** in Qualtrics, making it difficult to derive meaningful insights from surveys. (5 reviews) - Learning Curve (5 reviews) - Complex Customization (4 reviews) ## Qualtrics Customer Experience Reviews ### 1. Qualtrics Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine F. | User Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Qualtrics Customer Experience?** The templated questions are super useful to help determine which are the best metrics for this product/service. **What do you dislike about Qualtrics Customer Experience?** I think a little bit more flexibility in the industries that questions could be used would be helpful. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Solves the issue of not knowing the customers experience using different aspects of program. Also helps standardize responses to compare across time. ### 2. Qualtrics Review **Rating:** 5.0/5.0 stars **Reviewed by:** Raymundo E. | Scientist, Personal Care Products, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Qualtrics Customer Experience?** That is a very friendly-user platform. You don´t need to be an expert in stadistics or technology insights to use the software. For example, I am from Research & Development category, and for me is very practical when I want to have insights fast and analyze data from consumers. Predictive tools and correlations are very usefull for R&D. **What do you dislike about Qualtrics Customer Experience?** It would be greatd if there is a way we can find the correlation between more than one survey. For examples, apply algorithm that could find a direct correlation or progress from a previous answer and evaluate improvements. **Recommendations to others considering Qualtrics Customer Experience:** Please take a llok to their support section. It is very good and practical to review to answer many of our doubts. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I use Qualtrics in order to evaluate concepts, identify strengths in our current products and define the innovation grid for the pipeline in my category. I have used the MaxxDiff and Conjoin Analysis, as well as try to find correlations betweeen the feedback and the caracteristics/benefits of products and predict the success of new products. ### 3. Powerful tool to collect, analyse and act on customer voice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Qualtrics Customer Experience?** We have been using this tool to capture NPS from our customers on our website and social media. The types of qualitative feedback quaestions built in are very helpful **What do you dislike about Qualtrics Customer Experience?** UI is a little outdated and can be improved. Give more options to administrators to give powers to end users **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are from the customer success group, and its very important for us to know customer feedback very regularly and take corrective actions before the customers go into the negative zone. Qualtrics is helping us to capture feedback users in right time. ### 4. Qualtrics is the best software for customer services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2022 **What do you like best about Qualtrics Customer Experience?** It helps to customise surveys easily. customer service is excellent. Helps in analysing trends,scaling is easiest task here. Easily sharable links that will directly take to the survey page. **What do you dislike about Qualtrics Customer Experience?** Qualtrics may not be user friendly toll. Loading takes time. There are limitations to what the dashboard look like. User interface could be much better like fonts. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics helps in administration, configuration and study each of the user survey.you can have really good governance about the data and can be integrated to different CRM tools. ### 5. The best XM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nghia V. | XM Practice Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Qualtrics Customer Experience?** Omni-channel CX measurement. Best email platform. Interligent data analytic tools. **What do you dislike about Qualtrics Customer Experience?** Not support to have great survey design. Many limits on working with contact's transaction data. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Flexible and smart to classify customers' layers to have suitable CX measures. Help us to view different angles of customers' feedback ### 6. Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Julia S. | Customer success consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Qualtrics Customer Experience?** I like that it is really a one stop shop and able to manage the whole customer experience from start to end. **What do you dislike about Qualtrics Customer Experience?** It is a pretty agile software and tracks customer experience so it has somewhat of tunnel vision at times **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Monitoring and improving the customer journey from beginning to end ### 7. My QCE Filled Survey **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica C. | Lead Designer - Lingerie, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Qualtrics Customer Experience?** Provide all the capabilities that enables me to collect, model and visualize customer data at point of making decisions. **What do you dislike about Qualtrics Customer Experience?** The old version wasn't having point-and-click UI and had few survey templates. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** AI-driven text analytics enables me to comprehend every customer feedback before taking any action. ### 8. Great User Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Qualtrics Customer Experience?** Qualtrics is so easy to use in the back office as well as from a user standpoint. Totally seamless and super intuitive. **What do you dislike about Qualtrics Customer Experience?** Sometimes, this experience can be more complicated than it needs to be, but this is a sign of how much more there is capabilities wise. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Easier to ask for and receive feedback. ### 9. A complete market research solution in one platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Qualtrics Customer Experience?** Easy to program surveys and analyze the data. **What do you dislike about Qualtrics Customer Experience?** I don't like waiting for the changes to the surveys to "publish" and all my changes don't always show up! Changes to surveys should be immediate. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Allows our company to easily collect market research data from our audiences or our partner panels, analyze it, and present the findings - all from one platform. ### 10. Better customer insight **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Qualtrics Customer Experience?** The ability to not only measure the customer experience but allowed us to be able to take that insight and turn it into action. This allowed us to identify ways to enhance customer experience. **What do you dislike about Qualtrics Customer Experience?** Nothing. We have only had a positive experience. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We now Re able to more easily capture customer feedback across several different channels. This was very difficult to do without this solution. We Re.much more efficient now which is important as our team is very lean. ### 11. Very intuitive interface, easy to implement as well! **Rating:** 5.0/5.0 stars **Reviewed by:** Kshitij J. | Technical Support Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Qualtrics Customer Experience?** The interface is awesome and very easy to navigate around. Creating surveys and setting up questions is surprisingly easy **What do you dislike about Qualtrics Customer Experience?** No deal breakers, but customization can be a little tricky at times **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Gathering customer feedback for product improvement. ### 12. It is excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Noor A. | Senior Analyst (Decipher), Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Qualtrics Customer Experience?** It is free of cost and support many dynamic setups **What do you dislike about Qualtrics Customer Experience?** It's front end needs to improve like decipher tool also some new question type should also add as in decipher **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** They are adding new question types day by day which make better to qualtrics ### 13. Its good from a user experience prespective **Rating:** 4.5/5.0 stars **Reviewed by:** Aanurag D. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Qualtrics Customer Experience?** Ease of use is the best part about using a Qualtrics product. **What do you dislike about Qualtrics Customer Experience?** Custom Metrics needs to be more user friendly. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Helped in understanding the pain points of the customers ### 14. Market Research **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj G. | Manager - Survey Programming/Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Qualtrics Customer Experience?** User interface is awesome in managing the survey. Even a layman person can easily access and work on it **What do you dislike about Qualtrics Customer Experience?** User interface and survey flow are different, which is bit of confusion in implementing the logic **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Dashboard analysis is good and which helpful in reporting and drawing insight from the data. ### 15. Retain Customers in Real-time with QCE **Rating:** 4.5/5.0 stars **Reviewed by:** Alex T. | Growth Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Qualtrics Customer Experience?** Qualtrics Customer Experience send automated recommendation actions that help improve customer experience. **What do you dislike about Qualtrics Customer Experience?** Dashboard on mobile dashboard doesn't produce all features and has a poor UI. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Enables me to uncover critical drivers of customer loyalty with Qualtrics iQ which improve customer satisfaction. ### 16. Best Survey application **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya S. | Technical Support Specialist - APAC, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Qualtrics Customer Experience?** clear information asked and precise options provided. **What do you dislike about Qualtrics Customer Experience?** may be have more questions to describe the required betterments. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I am from Health care product company and qualtrics used for annual survey for internal response. ### 17. Qualtrics CRM Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Neeraj V. | Content Creator, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Qualtrics Customer Experience?** Definitely the data analysing power of qualtrics along with its usability of great visuals **What do you dislike about Qualtrics Customer Experience?** Could be more efficient and progressive need to support more integration **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Its easier to implement and process for clients make it one stop solution ### 18. Have some limitation but still does a great job helping company build and develope CX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2022 **What do you like best about Qualtrics Customer Experience?** Helping company manage customer journey. And most helpful - automation and workflow make the job done. **What do you dislike about Qualtrics Customer Experience?** Only two types of questions are inline questions supported. Sometimes the system is unstable and unable to edit survey. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** People can do more things with Qualtrics because it has automation and workflow. ### 19. Robust surveying and researching tool, but expensive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Qualtrics Customer Experience?** Qualtrics has a plethora of surveying tools that are easy to use and implement, such as conjoint and pricing studies. They also have very easy-to-use dashboarding capabilities. It's easy to set up and customize dashboards how you like them, **What do you dislike about Qualtrics Customer Experience?** Qualtrics is expensive and sometimes they try to sell you on more add-ons and features. We prefer getting raw data and doing the analysis and reporting ourselves rather than purchasing their professional services. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics provides robust conjoint and pricing study capabilities that I have not seen many other tools provide. ### 20. I'm using Qualtries from more than 8 months in my organization and it is best for product management **Rating:** 4.0/5.0 stars **Reviewed by:** Palash S. | Software engineer trainee , Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Qualtrics Customer Experience?** Navigation is very easy for the new user in product management module. **What do you dislike about Qualtrics Customer Experience?** Is very expensive and take lot of training to understand the product **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It i giving me option to manage the product for my company in very easy manner. ### 21. Very good for the customers **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu R. | Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Qualtrics Customer Experience?** This looks very fantastic when start taking like. **What do you dislike about Qualtrics Customer Experience?** This should be more fast then it will be great **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** If it start bit fast so user may save their precious time. ### 22. Responsive and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler M. | Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Qualtrics Customer Experience?** The quickness of the response and the helpfulness of the customer experience staff was amazing! **What do you dislike about Qualtrics Customer Experience?** There was nothing in particular I disliked. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Solving my technical issues for distributing a survey via qualtrics. ### 23. Strategies for a customer experience program **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela Z. | Analista de experiencia, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Qualtrics Customer Experience?** Qualtrics gives me important information to improve my organizational strategy. **What do you dislike about Qualtrics Customer Experience?** In general, I have had a good experience, I can't think of anything that I dislike. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Help me manage the clients who are not satisfied with my service ### 24. Market Research Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Swati S. | Team Lead/SME, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2022 **What do you like best about Qualtrics Customer Experience?** User interface and easy to use which makes anyone easy to understand **What do you dislike about Qualtrics Customer Experience?** Survey Flow which can be improved much more with easy user interface **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It's Dasbording which helps us in data analytics in more details ### 25. Review for qualities customer experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Qualtrics Customer Experience?** It makes easy for companies to monitor their customer journey. It was great when it came to reputation management. I liked its integration with slack very much. **What do you dislike about Qualtrics Customer Experience?** The application was a bit slow than what I expected it to be. Did not like the pricing of the product. Support can be improved for qualitrics. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** For me online reputation management is something I liked and it is of great help to me ### 26. Best XM in the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna I. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Qualtrics Customer Experience?** Ease of Use and Implementation with multiple Out of the box functionality **What do you dislike about Qualtrics Customer Experience?** No clear product roadmap visibility to customer **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Customer Feedback and Quick Tat to implement projects ### 27. Qualtrics is a great platform for all the business requirements! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Qualtrics Customer Experience?** CRM Integrations and Dashboards. Not to forget the easy UI for building out the survey! **What do you dislike about Qualtrics Customer Experience?** The irrelevant failures of the workflows. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The main problem, Qualtrics is solving is the lack of man-power to collect CX data. ### 28. Provides you with great tools to become successful! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz H. | Member Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Qualtrics Customer Experience?** Partnering with Qualtrics has provided us with the right tools to define, measure, and prioritize different member experience journeys throughout our credit union. Since we started utilizing the tools available with Qualtrics, we have been able to make impactful organizational changes based on the feedback received from our members, as well as it has helped strengthen and optimize the daily member experience. If you are ready to be a leader in your industry and offer world-class experiences, I highly recommend partnering with Qualtrics! **What do you dislike about Qualtrics Customer Experience?** Nothing so far! There is a lot to learn, but if you take the time and embrace everything Qualtrics offers, it will help your business grow. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** With the feedback we have received, we have been able to prioritize and lead different organizational and product changes to help improve our member's daily experiences. ### 29. Qualtrics support is exceptional. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Qualtrics Customer Experience?** They have helped me out of a number of binds quickly e and outside of work hours. They are very responsive and knowledgeable. **What do you dislike about Qualtrics Customer Experience?** I have not experienced any yet. They have always been helpful. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** They helped me fix a published survey that had issues with the skip logic. ### 30. Great Results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Qualtrics Customer Experience?** That I am able to pull the data into an excel format to filter and sort as needed. **What do you dislike about Qualtrics Customer Experience?** Numbering is not quite right if you delete a question. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** They were able to provide us solutions on how to troubleshoot some errors we were receiving. ### 31. Qualtrics is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Qualtrics Customer Experience?** Easy to use and great features. Interface is helpful and appreciated **What do you dislike about Qualtrics Customer Experience?** Nothing at all. I like everything about the product and the company. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Solves the need for collecting and analyzing customer experience data. Great tool ### 32. Qualtrics is an innovative platform with very supportive courses and network. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Qualtrics Customer Experience?** Qualtrics Customer Experience program helps govern the survey system and generate real-time dashboards. **What do you dislike about Qualtrics Customer Experience?** I feel that the platform's support for CSS, HTML and JavaScript is limited. Our team has to work around the survey's display requirements. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics Customer Experience helps us gather X-data through survey programs. Besides, we use the ticket system to close the loops. ### 33. The customer support was very helpful and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Qualtrics Customer Experience?** The customer service was very quick to respond to my inquiry. **What do you dislike about Qualtrics Customer Experience?** There was no downside to the customer support. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I was unable to preview one of my surveys, so I submitted a ticket to see what the issue was. ### 34. Finally a great customer service experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Qualtrics Customer Experience?** I was able to get a knowledgeable person on the phone without too much of a time delay. I was not transferred from person to person and my contact listened and problem solved my issues with me directly. **What do you dislike about Qualtrics Customer Experience?** It was a little challenging to find a direct phone number at first. Qualtrics wants you to go through their process to locate the correct person to help you. This is probably a much better approach. **Recommendations to others considering Qualtrics Customer Experience:** Take the base camp trainings if you are new to the tool. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I was conducting research and my survey was not functioning properly, my logic was incorrect and I could not see where the error was happening. My contact walked me through it and showed me how to solve the problem. ### 35. Qualtrics Customer Experience has never been this easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Qualtrics Customer Experience?** Data needed are captured with accuracy and even includes even the tiniest detail. **What do you dislike about Qualtrics Customer Experience?** I can say that they could improve by adding more options to navigate the site. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics Customer Experience easest my work as an analyst by collecting the data gathered from the production. ### 36. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Qualtrics Customer Experience?** There are many options when creating surveys/polls **What do you dislike about Qualtrics Customer Experience?** The interface is a bit confusing and can definitely use an update aesthetically **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Its a great tool for me to use to gather responses from multiple people ### 37. Qualtrics for Customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Qualtrics Customer Experience?** Great surveying tool. Used heavily in social work, public health and psychology streams. **What do you dislike about Qualtrics Customer Experience?** Sometime time backend interface can be glitchy and tricky to work around. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Answering research question for making the desired changes in the industry. ### 38. Easy to understand interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Qualtrics Customer Experience?** Easy to rearrange order of questions, good tracking of analytics **What do you dislike about Qualtrics Customer Experience?** The margins have some restrictions when adding images **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Simple and easy to understand interface. Flexibility in making a question you want ### 39. Simple to use and easy to learn if you're first time user! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Qualtrics Customer Experience?** The simplicity of the UI, easy to learn software if you are a first-timer user. The poll, survey, the reporting analytics were great. This software is simple to use easy to navigate. **What do you dislike about Qualtrics Customer Experience?** I have no complaint about this product. Perhaps, the UI could create a have a helpful hint/comment whenever user hovers their mouse onto the item. Provide users with more information with a helpful BOT; that would be perfect! **Recommendations to others considering Qualtrics Customer Experience:** Use Qualtrics for your business and you be amazed how easy it is. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I was tasked to do a quick poll/survey during our All Hands meetings, and we managed to send in their quick poll with a breeze. We were able to view work productivity for the whole team and how the pandemic had affected our business workflow during the rise of the pandemic period. ### 40. Great tool for survey tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Qualtrics Customer Experience?** Qualtrics has made our process of tracking employee surveys very easy and helps keep employee data secure. **What do you dislike about Qualtrics Customer Experience?** Nothing that I can think of, Qualtrics has been an important addition to our survey process. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Organizing and tracking employee surveys that assist with HR and compliance processes. ### 41. Valuable software for improving business and customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey S. | Program Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Qualtrics Customer Experience?** I like that it integrates many features to allow you to manage your customer's experiences and provide better overall service. **What do you dislike about Qualtrics Customer Experience?** I've run into a few things that you can't do within Qualtrics. The help line is very useful and always tells me when there is something they don't have functionality for. It's minimal - but the features i does have are excellent. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We've used it for online registration, customer satisfaction, needs assessment, and many other services. ### 42. Easy surveys at your fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Gretchen C. | Assistant Director, Gift Processing and Data Management, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Qualtrics Customer Experience?** Qualtrics can easily be by used by those with limited skills. **What do you dislike about Qualtrics Customer Experience?** If you have a large, difficult survey it can take some time to test and assure that the survey is working the way it was intended. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We utilize it for data acquisition. ### 43. This tool saved us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Qualtrics Customer Experience?** The tagging feature allows you to create very rich data. It is also easy to look at individual performance which allows for better development opportunities. **What do you dislike about Qualtrics Customer Experience?** The approval workflow is really the only downside to this platform. There is not enough notification when items are waiting for approval. In addition, users are only notified when their post is rejected (no indication of successful approvals). Some of my team have found this "negative only" feedback discouraging. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** CX Social has given my team a set way of working, that makes the transition to working as a member of this team quick and easy! It also makes reporting a breeze. I have changed roles but still work with the social team because they are easily able to identify customer trends. ### 44. Qualtrics Brand Admin for CX Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Still learning the tool. Some areas are easy to use others not as much / user friendly. Dashboards are one of the highlights, followed by the closed-loop ticketing process. **What do you dislike about Qualtrics Customer Experience?** There are a number of smaller user experience issues mostly formatting, where Microsoft office products have as standard functionality. A lot has to do with formatting and copy/paste types of ‘MS’ actions and other MS types of basic editing functionality. **Recommendations to others considering Qualtrics Customer Experience:** If you are planning to implement this platform, be prepared to also dedicate an FTE to manage the tool and processes **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Corporate customer experience Combining off line with Op Ex data for better Customer 360 view. Benefits include preventive churn, wallet shrinkage. Increased loyalty. Closed-loop follow-up. Problem resolution. Product improvement opportunities. ### 45. Great tool but design capabilities can be better **Rating:** 4.5/5.0 stars **Reviewed by:** Rowvill B. | Assistant Manager - Consumer Insights, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Qualtrics Customer Experience?** The best part is the seamless connectivity between surveys and dashboards. The real time refresh of the dashboards is helpful in getting and disbursing the feedback from our customers without any delay. I also like their Text IQ tool that enables users to create automated verbatim analysis. **What do you dislike about Qualtrics Customer Experience?** When creating a new dashboard or adding new fields in the survey, it doesn't automatically identify that. Also, action planning tickets need to be set up separately from scratch, which is a huge setback. For ticketing, we need to add all the fields and questions again in the ticket data for them to show in the ticket reporting page in dashboards. Another feedback is for design capabilities. Currently how we design dashboards is quite limited. Not all fonts are there and very limited sections of the dashboard can be changed in terms of color and shape. **Recommendations to others considering Qualtrics Customer Experience:** If you need basic design capabilities but a powerful and easy to setup survey and dashboard tool, Qualtrics is definitely the top choice. But in case your dashboard requirements are highly customized, i recommend you go talk to them about your custom needs in detail before purchasing. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I'm using it for surveying thousands of our customers with ease and then analyzing those results in real-time. It has given us the ability to analyze our voice of customers quickly and take swift actions. It also enabled us to create easy visuals that can be shared across the organization without the need for any tools installed as it is web-based. T ### 46. Easy to use and efficient Customer Experience survey creation and analysis tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet Soner C. | Marketing Analytics & Insights Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Qualtrics Customer Experience?** It provides Customer Experience (CX) Analysts an excellent tool for creating surveys and analyzing customer feedback. It has different libraries for different types of surveys, which already comes with default questions. You can modify these default questions into whatever you need. Addition or removal of conditions to the questions in the survey is very easy, which results in a great flow and transition. After you finish your survey, it even makes recommendation based on the type of your questions. For example, if you included too many open ended text questions, it recommends you to limit those type of questions into a certain amount. It warns you that having too many open ended text questions usually results in lower completion rates for the survey. **What do you dislike about Qualtrics Customer Experience?** Creating different end-of-survey messages and having to save them separately under a library can get tedious sometimes. Importing contact lists for survey respondents can be easier. I wish it had a better way of understanding the amount of open ended text questions. In majority of the cases, the amount of open ended questions that respondents have to answer are actually lower, because majority of these questions are asked under certain conditions. Unfortunately, Qualtrics Customer Experience just shows the total number of all the open ended text questions you have in your survey, causing it to give lower overall grades based on its assessment. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** With Qualtrics Customer Experience, you can create surveys to analyze Customer Satisfaction, Customer Recommendation and easily see pain points. The survey questionnaire tool provides you with default questions for different survey types, which is beneficial as it builds a starting point and foundation. It was really easy for me to transform our survey that we created on a word document into a fully functioning digital survey within mere minutes. Addition of backgrounds, logos and other details to the survey is done with ease. It allows the invitation of respondents from multiple sources, such as email invitation, survey invitation link, invitation via QR Code or even via sending text messages which contain invitation links to the survey. With the help of so many options to reach respondents, it becomes easier to have a higher completion rate. ### 47. Great for more robust research, but process is slow. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Qualtrics Customer Experience?** The platform allows all sorts of customization and logic. It's nice that they have people to help you if you have questions, but not all of them will actually be helpful. **What do you dislike about Qualtrics Customer Experience?** You need to have a research background to effectively use the platform and have it not be dreadful. If you're still new to quantitative research, you're better off using another platform to start. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We needed some more robust quantitative data, and it was easy to do this at scale with Qualtrics. ### 48. Qualtrics Customer Experience - A powerful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Qualtrics Customer Experience?** I am a heavy user of Qualtrics. Qualtrics survey experience provides valuable insights as to how the respondent's experience was during the survey-taking process. This feature helps not only understand the customer's perceptions but also provides critical feedback for further improving the survey design for a greater level of satisfaction on the part of the respondent in the future. It also helps in designing future surveys to maximize satisfaction and participation as well. **What do you dislike about Qualtrics Customer Experience?** Sometimes survey participants do not fill this out, so non-response is an issue. Similarly, usually those who had poor experiences report those. Hence there are selection biases. All of these outcomes show that it is not always possible to obtain a comprehensive understanding of how the actual survey experience was, especially for different respondent populations. **Recommendations to others considering Qualtrics Customer Experience:** Be careful as to how you implement it and to what audience and be prepared for non-responses. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** This has been helpful to some extent but not as much as I would have liked because of the aforementioned reasons. Although it has help me improve some of my surveys, it is not as helpful in all cases and can therefore be a waste of time. ### 49. 50/50 **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Qualtrics Customer Experience?** Qualtrics is user friendly enough to for some one with a little coding/server creation experience. It also helps that my employer has a dedicated IT person with weekly office hours to help. It is easy to make adjustments and small tweaks behind the scenes without having to take down the current survey as well. **What do you dislike about Qualtrics Customer Experience?** Qualtrics does not mesh well with my employer's numerous hoedown systems. I wish it could talk to my contract management system so that we don't have to set up records entirely manually. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We use qualtrics for input/submissions in my office. It is an embedded link on our website that we ask everyone to use to submit requests to our office. It is completely customizable and allows for smart forms so that we can have one link for multiple types of submissions. ### 50. Great survey tool with all features you need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Qualtrics Customer Experience?** Ease of use, comparatively better pricing, integrations with 3rd party reward partners, lots of options to create more detailed surveys. **What do you dislike about Qualtrics Customer Experience?** Nothing really. The number of user logins could be more. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We want to automate incentivizing everyone who completes the survey while making sure no one gets rewarded twice. ## Qualtrics Customer Experience Discussions - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is the best way to learn Java scripts and build custom dashboards?](https://www.g2.com/discussions/52114-what-is-the-best-way-to-learn-java-scripts-and-build-custom-dashboards) - 1 comment, 1 upvote - [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) - 3 comments, 1 upvote - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [View Qualtrics Customer Experience pricing details and edition comparison](https://www.g2.com/products/qualtrics-customer-experience/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+09%3A08%3A48+-0500&secure%5Bsession_id%5D=f886ae16-5767-45b1-a96d-88892ab1b094&secure%5Btoken%5D=4feaa2976110a56a746cc38a385c2bb1119308bb09794c1fb5d21f85c6e45a29&format=llm_user) ## Qualtrics Customer Experience Integrations - [Forsta](https://www.g2.com/products/forsta/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) ## Qualtrics Customer Experience Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Platform** - Health Score - Customer Profiles - Notifications - NPS of Customers **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Process** - Mentions - Tickets - Macros **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Predictions** - Service Quality Assurance - Predictive Analytics - Artificial Intelligence - Sentiment - Retention - Behavior Analytics - Usage Tracking/Analytics **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Channels** - Email - Social - Text **Performance** - Third-Party Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Loyalty Program - AI Copilot - Campaign Personalization - Personalization - Email Campaign Management - A/B Testing - Knowledge Base Management - Renewal Management - Performance Metrics - Workflow Management - Behavioral Targeting - Customer Engagement - Sentiment Analysis - Engagement Tracking - Task Management - Feedback Management - Behavior Tracking - Retention Tracking - Support Ticket Management - User Onboarding - Lifecycle Management - Customer Surveys - Campaign Management - Real-time Alerts - Customer Journey Mapping - Cancellation Management - Third-Party Integrations - Review Monitoring - Customer Data Management - Referral Tracking - Customer Communication - Churn Management - Marketing Automation - Referral Management - Customer Segmentation - Messaging - Workflow Automation **Insight** - Surveys - Reporting - Visitor Activity **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics ## Top Qualtrics Customer Experience Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)