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Eptura Visitor

By Eptura

4.6 out of 5 stars

How would you rate your experience with Eptura Visitor?

Eptura Visitor Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Eptura Visitor Integrations

(3)
Verified by Eptura Visitor

Eptura Visitor Media

Eptura Visitor Demo - Manage Visitors
Track and manage visitors across various locations
Eptura Visitor Demo - Secure any space
Enhance protection for your visitors, employees and infrastructure
Eptura Visitor Demo - Remote registration
Save time by allowing your visitors to answer key questions ahead of their visit and generate a custom QR code for easy check-in and building access when they arrive.
Eptura Visitor Demo - Access control integration
Sync visitor and employee details with your access control system and provide a modern, safe, and efficient solution for employees and visitor sign-in.
Eptura Visitor Demo - Emergency management
Conduct digital roll calls in the event of an emergency or drill situation to account for everyone in the building.
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Eptura Visitor Reviews (175)

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Reviews

Eptura Visitor Reviews (175)

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4.6
175 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and customization options of Eptura Visitor, highlighting how it streamlines the visitor check-in process and enhances security. Many appreciate the responsive customer support, which helps resolve issues quickly. However, some users note that the pricing structure can be a bit unclear, especially regarding additional features.

Pros & Cons

Generated from real user reviews
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Verified User in Design
AD
Small-Business (50 or fewer emp.)
"Smooth Guest Check-In with NDA Enforcement and Visit History"
What do you like best about Eptura Visitor?

It enables a smooth guest check-in process. What I like most is that it helps us enforce our NDA requirement while also keeping a clear history of visits. We use it every day, and we find it very helpful for staying organized and consistent with our process. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

This is probably more of an issue with our hardware, but every once in a while the app on the iPad disconnects. The app still looks like it’s working, so it would be helpful if it made it clearer when it isn’t syncing. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Mid-Market (51-1000 emp.)
"Eptura Vistor, still the top of visitor management apps."
What do you like best about Eptura Visitor?

I have been using Eptura Visitor since 2020, it is visitor management at its best. Handles everything from scheduled visit to a newcomer and even includes package delivery.

It has been a few times I had to reach out for support, but it seems they are always available. You can get a quick reply for all your inquires with a solution. Online Support has never let me down. And if I reached out for support is not because something is wrong with Proxyclick (because it has never stopped working) but because I wanted to do something new or different I wasn’t doing before. They guide you step by step until you complete your task.

Billing has changed, I used to have monthly payments, now I'm only offered an annual subscription which is supposedly cheaper in the long run. We usually receive the invoice the same week with all detailed info we need to process payment (from correct address to PO number and any other special request we have). Accounts payable has never had an issue with billing.

Running on iOS also provides a great experience, many people may be Android fans, but iPad really shines when using Eptura visitor. Get a nice stand for your iPad and Eptura visitor will change the way your reception counter looks. It will be neatly organized. And being so self-explanatory you won’t require an extra person to help register a visitor. I recommend you use a smart switch to toggle the iPad power on and off because this works so well you even forget you have an iPad managing your visitors, my last iPad died on me because of 24/7 charging, the battery got damaged and the screen broke because of the swollen battery. So now I have a smart switch turning on and off with 6-hour cycle which has improved performance and life for the device. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

It seems to have everything I need. Maybe I would just complain about price, when we started there were different plans, now it has increased a bit above my budget, some features require an extra fee which I think shouldn't be the case or change plan. It has some features I would love to try but they are limited to specific hardware I don't have (like access control or printers) which are not compatible with the solution I already have. Review collected by and hosted on G2.com.

Verified User in Information Services
AI
Mid-Market (51-1000 emp.)
"SMART AND SCALABLE VISITOR SOLUTION"
What do you like best about Eptura Visitor?

Eptura is a visitor solution, previously know as Proxy click. It's web and app based. We use this solution in the last 5 years and it's very stable, scalable and easy to configure. Our customer really appreciate how fast is the check-in and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

An Android version could have less expansive terminal (now iPad). The program needs a internet connection in order to work so we must create a Wi-Fi DMZ in order to grant our security level Review collected by and hosted on G2.com.

CL
AVP, IT Operations Manager
Enterprise (> 1000 emp.)
"Effortless Setup and Custom Messaging for Admins"
What do you like best about Eptura Visitor?

Easy from an admin perspective to get the site set up and be able to send a custom message out to the visitors on directions and how to get to the building. also automatically notifies the Associate when their guest arrives Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

logging in to the app is a little clunky, we have to log in using a code instead of a username and password and our front desk team forgets this from time to time. Review collected by and hosted on G2.com.

Monique H.
MH
Facilities
Small-Business (50 or fewer emp.)
"Anytime I that I have a issue or question about something I can always get the support that I need"
What do you like best about Eptura Visitor?

Ease of use. Customer support.Ease of integration. Number of features. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Only that the office is on the west coast. Review collected by and hosted on G2.com.

Bien C.
BC
IT Analyst
Enterprise (> 1000 emp.)
"Epetur Review"
What do you like best about Eptura Visitor?

The ability to combine security, efficiency, and guest experience into one seamless platform. It doesn’t just track visitors but it elevates the entire process of welcoming, managing, and safeguarding people in modern workplaces. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

It can be expensive, occasionally buggy and sometimes slow to customize or integrate with other systems. While it’s praised for ease of use, these drawbacks stand out in reviews. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

Hi Bien,

Thank you for taking time to write this review! If there's something that can help bring your review to 5 stars always feel free to let us know at support@proxyclick.com.

Best,

Ryan

Verified User in Research
ER
Mid-Market (51-1000 emp.)
"Easy and great value"
What do you like best about Eptura Visitor?

What I like best about Eptura Visitor is how simple and seamless it makes the visitor check-in process. The system is intuitive, quick to set up, and provides a professional first impression for guests. I especially appreciate the ability to customize workflows, automate notifications, and maintain a clear record of visitor activity—all of which save time and improve security. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I honestly don’t have any dislikes about Eptura Visitor. I’m not sure what else to add since my experience with it has been positive so far. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Mid-Market (51-1000 emp.)
"Solid EntraID & Outlook Integration with Straightforward Setup."
What do you like best about Eptura Visitor?

Integration with EntraID and Outlook is solid, and the configuration is straightforward. I also appreciate the iPad support and compatibility with label printers. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I didn’t run into any problems while using the software. Review collected by and hosted on G2.com.

JA
IT Administrator
Mid-Market (51-1000 emp.)
"Eptura for guest management"
What do you like best about Eptura Visitor?

Ease of deployment and ease of use for visitors is one of the best features of this software Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

There was a bit of a learning curve getting to know the interface after the software acquisition. Review collected by and hosted on G2.com.

TM
Corp. Security Asset Management
Enterprise (> 1000 emp.)
"Highly Customizable with Great Uptime."
What do you like best about Eptura Visitor?

Eptura is a very customizable product that has a long list of functionalities. Its cloud uptime is superb. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

There are some manual tasks for those Enterprise situations (many locations) that could be automated. For example, individual site token refreshing. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Average Discount

9%

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Eptura Visitor Features
Visitor Check-In
Mail Management
Visitor Database
Automation
Analytics
Visitor Logs
Notifications
Hardware
Integration
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Eptura Visitor