Eptura Visitor Reviews & Product Details

Eptura Visitor is a visitor management system that helps organizations automate guest registration, enhance physical security, and maintain compliance with global privacy regulations. It is designed for front desk, facilities, and security teams in enterprise environments, including corporate offices, manufacturing sites, healthcare facilities, and financial institutions. The solution supports the full visitor lifecycle-from pre-registration and screening to check-in, access control, and emergency management. Eptura Visitor integrates with existing building systems and access control platforms to deliver a seamless, secure, and professional experience for guests, while providing organizations with real-time visibility into who is on-site. Eptura Visitor is part of the Eptura worktech platform, which connects people, places, and assets to create smarter, safer, and more efficient workplaces. It is especially valuable for organizations with high visitor volumes, multi-location operations, or strict compliance requirements. - Digital logbook and real-time monitoring: Track and record all visitors from entry to exit across locations. Searchable logs support audits and compliance. - Pre-registration and custom workflows: Screen visitors before arrival, send personalized invitations, and generate QR codes for condition-based access. Tailor check-in flows by visitor type. Autonomous check-in and access control integration: Enable self-service check-in via kiosks or mobile devices. Easily integrate with existing access control systems for secure, touchless entry. - Emergency management tools: Send alerts during evacuations, conduct roll calls across devices, and generate post-incident reports to support safety protocols and compliance. - Data privacy and compliance: Offers regional data hosting, customizable retention policies, and full support for GDPR and other global standards. Hosted on Microsoft Azure, Eptura Visitor ensures enterprise-grade security, reliability, and scalability. The solution helps organizations create a secure working environment, automate visitor management, and reduce operational overhead while improving the guest experience.

Seller

Eptura

Discussions

Eptura Visitor Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Stephanie Pounders

Used by F12.Net and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Eptura Solutions

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See how Eptura products can work together to solve real problems.

Eptura Visitor Integrations

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Eptura Visitor Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Eptura Visitor, and what problem is it built to solve?

Eptura Visitor is used to digitize visitor registration and check-in, replacing paper logs with a searchable record of visits. It helps organizations coordinate guest arrivals and keep track of who is on site.

What languages does Eptura Visitor support?

Eptura Visitor supports 33 languages, including English, French, German, Spanish, and Dutch, and others.

What company sizes and industries is Eptura Visitor the best fit for?

Eptura Visitor appears most relevant to mid-market and enterprise organizations, with reviewer-reported use clustering in several industries.

How long does it take to implement Eptura Visitor across a team?

Implementation is most often reported as taking less than a month, though some teams are up and running in less than a day and others take longer.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Common
1–3 months	Less common
3–6 months	Less common

What customer support options does Eptura Visitor provide, and how do users find the overall support experience?

Eptura Visitor offers 24/7 live-rep support, including chat and phone, with self-service resources as well. The support experience is often described as responsive, helpful, and able to guide teams through questions or setup; some users report delays or difficulty getting requested changes addressed.

What features or capabilities could make Eptura Visitor even more useful?

Teams would find Eptura Visitor more useful with more flexibility in reporting, customization, and day-to-day workflows. Requests include:

Expand reporting and analytics with more useful metrics and easier access to reports.
Allow more control over kiosk screens, check-in flows, and configuration across multiple sites.
Add more automation for upcoming visits, including calendar views and reminders.
Make group visits and guest pre-registration more flexible, including advance completion of visitor questions.

Is Eptura Visitor considered safe and secure for handling data?

Eptura Visitor helps organizations keep a digital record of arrivals and departures and see who is on site, which supports visitor accountability and emergency response. Users also describe using screening steps, visitor agreements, and controlled access workflows; these experiences speak to operational oversight rather than independently establishing a broader security certification.

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Emily K.

7/16/2026

"New User/Support Consultant"

3.5/5

What do you like best about Eptura Visitor?

From what I can see and the issues that my clients have in relation to Visitor - the software is very easy to learn and use. My clients don't tend to have many problems with it and those have had long term experience are able to troubleshoot and solve any problems themselves before reaching out to us (JLL) for additional support/questions. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

One thing I would recommend is changing the initial invitation email to say "Visitor" instead of "proxyclick" - Myself and a few of my clients initially deleted this email because we were looking for something from Visistor not realizing that the old name was Proxyclick. A client of mine reported it as spam and had to go dig it up. For new users, this is confusing and clunky to not have the rebrand across the board. Review collected by and hosted on G2.com.

Response from Jai McCurdy of Eptura Visitor

Thank you for the thoughtful review. It's great to hear that your clients find Eptura Visitor intuitive and easy to adopt, and that support needs are generally minimal.

We appreciate you calling out the confusion around the use of "Proxyclick" in invitation emails. We can see how that could lead new users to overlook important communications, and feedback like this helps us identify areas where we can make the experience clearer and more seamless.

– the Eptura team

Lara M.

Senior Asset Coordinator - Asset Management

Mid-Market (51-1000 emp.)

6/23/2026

"Efficient and customizable service with a dedicated team."

5/5

What do you like best about Eptura Visitor?

Great service. Our tenants love the variety of functionality options and how easily they can customize everything to fit their needs. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

It has been a little complicated in the past when trying to create a new account or add a new tenant, but the team was always there to support through that and I think there is refined functionality now. Review collected by and hosted on G2.com.

Response from Jessica Solis of Eptura Visitor

Thank you for your review! We're delighted to hear that both your team and your tenants value the flexibility and customization capabilities of Eptura Visitor. We also appreciate your feedback on account and tenant setup. While we're glad our team was able to support you along the way, it's especially encouraging to hear that you've seen improvements in the process over time.

It's great to know that Eptura Visitor is helping facilitate secure and efficient communication between visitors and tenant companies in your facilities. Thank you for sharing your experience and for being part of the Eptura community.

-The Eptura team

Jonathan B.

BU IT Project Manager

Enterprise (> 1000 emp.)

7/22/2026

"Easy-to-Create Workflows That Deliver a Great End-User Experience"

5/5

What do you like best about Eptura Visitor?

The workflows are easy to create to achieve the desired end user experience Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

The iPads will lose connectivity and need to authenticate with the unique activation code any time the iOS version falls two iterations behind. I try to keep up with it at my location, but struggle to get others to do the same proactively. Review collected by and hosted on G2.com.

Response from Jai McCurdy of Eptura Visitor

Thanks for sharing your experience. It's great to hear that creating workflows has been straightforward and flexible enough to support your desired visitor experience.

We understand the frustration of having to reauthenticate devices when updates aren't applied consistently across locations. We appreciate the call out and we'll make sure the feedback is shared with our team.

– the Eptura team

Verified User in Political Organization

Enterprise (> 1000 emp.)

9/28/2026

"Implementation of the VMS solution"

3.5/5

What do you like best about Eptura Visitor?

From the administrator side, the system can be implemented in one day without any specific IT knowledge. It’s a true plug-and-play solution. From the user side, there’s no need for specific training either; the system is easy to roll out and start using right away. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Some functionalities are missing for a large organisation or to cover large events, and it’s been difficult to get support to add the extra options that would make the tool easier to use. Instead, you have to go through a process that consolidates requests from all customers before anything is addressed. This could be frustrating Review collected by and hosted on G2.com.

Response from Kamil Ehsan of Eptura Visitor

Thanks for sharing your experience. It’s great to hear that Eptura Visitor has been straightforward to implement and easy for both administrators and users to get up and running, especially while managing more than 800 visitor requests each month.

We also appreciate your candid feedback around functionality for larger organisations and events, as well as the process for requesting additional capabilities. We understand how frustrating that experience can be when you have specific needs, and we’ll make sure your feedback is shared with our team.

– the Eptura team

Linda I.

Trade Compliance manager

Enterprise (> 1000 emp.)

7/22/2026

"Easy to Use with Strong Reporting and Pre-Registration"

4/5

What do you like best about Eptura Visitor?

Ease of use, reporting functionality, pre registration Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

I cannot think of a downside as we were using paper logs previously so this is an upgrade all around, I would like to see a calendar view of upcoming visits and maybe a reminder as well Review collected by and hosted on G2.com.

Response from Jai McCurdy of Eptura Visitor

Thanks for taking the time to leave a review. It's great to hear that Eptura Visitor has made visitor management easier and that you're getting value from the reporting and pre-registration features.

We also appreciate the suggestion for a calendar view and visit reminders. We're always looking for ways to make planning and managing visits even more seamless, and ideas like yours help shape what's next.

– the Eptura team

Bien C.

IT Analyst

Enterprise (> 1000 emp.)

Originally submitted 5/25/2021

"Epetur Review"

5/5

What do you like best about Eptura Visitor?

The ability to combine security, efficiency, and guest experience into one seamless platform. It doesn’t just track visitors but it elevates the entire process of welcoming, managing, and safeguarding people in modern workplaces. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

It can be expensive, occasionally buggy and sometimes slow to customize or integrate with other systems. While it’s praised for ease of use, these drawbacks stand out in reviews. Review collected by and hosted on G2.com.

Recommendations to others considering Eptura Visitor:

For those lokking for A Visitor Management System ProxyClick is highly recommended and very user friendly. Review collected by and hosted on G2.com.

What problems is Eptura Visitor solving and how is that benefiting you?

It solves the problems of inefficient manual check-ins, weak security and poor visitor experiences by automating and streamlining the entire visitor journey. Review collected by and hosted on G2.com.

Response from Ryan Koch of Eptura Visitor

Hi Bien,

Thank you for taking time to write this review! If there's something that can help bring your review to 5 stars always feel free to let us know at support@proxyclick.com.

Best,

Ryan

Thomas S.

Mid-Market (51-1000 emp.)

9/30/2026

"Simple and Effective Tool for Visitor Management"

4/5

What do you like best about Eptura Visitor?

Visitor management is simple and effective with Eptura Visitor, whether from a security or reception perspective. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

Nothing in particular, no drawbacks to report Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

1/28/2026

"Smooth Guest Check-In with NDA Enforcement and Visit History"

5/5

What do you like best about Eptura Visitor?

It enables a smooth guest check-in process. What I like most is that it helps us enforce our NDA requirement while also keeping a clear history of visits. We use it every day, and we find it very helpful for staying organized and consistent with our process. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

This is probably more of an issue with our hardware, but every once in a while the app on the iPad disconnects. The app still looks like it’s working, so it would be helpful if it made it clearer when it isn’t syncing. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

Originally submitted 1/13/2021

"Eptura Vistor, still the top of visitor management apps."

4.5/5

What do you like best about Eptura Visitor?

I have been using Eptura Visitor since 2020, it is visitor management at its best. Handles everything from scheduled visit to a newcomer and even includes package delivery.

It has been a few times I had to reach out for support, but it seems they are always available. You can get a quick reply for all your inquires with a solution. Online Support has never let me down. And if I reached out for support is not because something is wrong with Proxyclick (because it has never stopped working) but because I wanted to do something new or different I wasn’t doing before. They guide you step by step until you complete your task.

Billing has changed, I used to have monthly payments, now I'm only offered an annual subscription which is supposedly cheaper in the long run. We usually receive the invoice the same week with all detailed info we need to process payment (from correct address to PO number and any other special request we have). Accounts payable has never had an issue with billing.

Running on iOS also provides a great experience, many people may be Android fans, but iPad really shines when using Eptura visitor. Get a nice stand for your iPad and Eptura visitor will change the way your reception counter looks. It will be neatly organized. And being so self-explanatory you won’t require an extra person to help register a visitor. I recommend you use a smart switch to toggle the iPad power on and off because this works so well you even forget you have an iPad managing your visitors, my last iPad died on me because of 24/7 charging, the battery got damaged and the screen broke because of the swollen battery. So now I have a smart switch turning on and off with 6-hour cycle which has improved performance and life for the device. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

It seems to have everything I need. Maybe I would just complain about price, when we started there were different plans, now it has increased a bit above my budget, some features require an extra fee which I think shouldn't be the case or change plan. It has some features I would love to try but they are limited to specific hardware I don't have (like access control or printers) which are not compatible with the solution I already have. Review collected by and hosted on G2.com.

What problems is Eptura Visitor solving and how is that benefiting you?

Using Eptura to manage my visitors have changed not only the way we used to do it. It has a great impact with all visitors. Being able to register themselves and get a badge with their picture is really professional and getting rid of the old book where everyone had to sign was wonderful. It added another layer of personal data security by not allowing to see other visitor's data on the book.

It allows you for screen customization, several language options and easier registration for returning visitors.

Eptura shows how many visitors are inside the premises in an emergency situation at any time, allowing to look for someone who’s not present during an evacuation.

And with connectors and web hooks you can improve even more, like using SMS and Teams to let people know they have a visitor. You can even send a message back provided you requested phone number. Associate visitor with license plates is also a good feature for parking management. Review collected by and hosted on G2.com.

Verified User in Information Services

Mid-Market (51-1000 emp.)

Originally submitted 7/21/2022

"SMART AND SCALABLE VISITOR SOLUTION"

5/5

What do you like best about Eptura Visitor?

Eptura is a visitor solution, previously know as Proxy click. It's web and app based. We use this solution in the last 5 years and it's very stable, scalable and easy to configure. Our customer really appreciate how fast is the check-in and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Eptura Visitor?

An Android version could have less expansive terminal (now iPad). The program needs a internet connection in order to work so we must create a Wi-Fi DMZ in order to grant our security level Review collected by and hosted on G2.com.