Proxyclick | Visitor Management System Reviews & Product Details

Visitor management at its best. Handles everything from scheduled visit to a newcomer. It even includes package delivery.

It has been a few times I had to reach out for support but it seems they are always available. You can get a quick reply for your inquires with a solution. Online Support has never let me down. And if I reached out for support is not because something is wrong with Proxyclick (because it has never stopped working) but because I wanted to do something new or different I wasn’t doing before. They guide you step by step until you complete your task.

Billing is also an ease. We receive our invoice the same date every month with all detailed info we need to process payment (from correct address to PO number and any other special request we do). AP have never had an issue with billing.

Running on iOS also provides a great experience, many people may be Android fans but iPad really shines when using Proxyclick. Get a stand for your iPad and Proxyclick will change the way your reception counter looks. It will be neatly organized. And being so self explanatory you won’t require an extra person to help register a visitor. Review collected by and hosted on G2.com.

It seems to have everything I need so at this moment I’m still looking for something I don’t like. Review collected by and hosted on G2.com.

The best part of ProxyClick is the service that stands behind it. When I have an issue, emails are constantly going back and forth between myself and support. We are used to the typical: send support an email and wait and wait and wait for a response. With ProxyClick, its the opposite. They are so quick with responses, they are typically waiting on me! Review collected by and hosted on G2.com.

(I want to preface this comment by saying that it is mostly aimed at Brother) We purchased a recommended printer (Brother VC-500W) and it has been nothing but trouble. We don't frequently have visitors, but without a doubt everytime we do, the printer is off. Then when it is on, its slow to print. Finally when its done printing, you have to manually tell the printer to cut the label (really?!). This makes the entire check in process tedious and time consuming. The ProxyClick app side is fast and easy to use. But when considering the check-in process as a whole, I've seen co-workers give up on checking people in due to the printer's lacking abilities.

I would love to see what a more recent recommended printer could do. Review collected by and hosted on G2.com.

It's cloud based, so no need to host anything locally except for the actual kiosks (iPads). All management is done through their website, which supports single sign-on and user provisioning from our IdP. Technical support is always only a live chat message away. Review collected by and hosted on G2.com.

If there is a network outage on site, visitors will have to be logged with pen and paper. We've some times had issues with the badge printers, not printing with the correct aspect ratio, or in some cases not printing at all. These issues are always resolved fairly quickly with help of ProxyClick support. Review collected by and hosted on G2.com.

Proxyclick are an absolute pleasure to communicate with, they take the time to fully understand and resolve any qualms or queries you may have and correspond with you accordingly. Review collected by and hosted on G2.com.

The system is still in a slightly early stage which can be a hinderance in some cases but they do keep up with what problems their clients have and are very transparent about how they are being dealt with. Review collected by and hosted on G2.com.

I like that I will get notified by text message when we have a visitor no matter where I am at in the building. I get the visitors information as well Review collected by and hosted on G2.com.

I cant say there is anything I dislike now Review collected by and hosted on G2.com.

The ease of setup, how simple it is to understand for our visitors. The way it feels super professional. Review collected by and hosted on G2.com.

In the beginning we had some issues where the tablet would sign out, could be due to internet issues as well to be honest. Review collected by and hosted on G2.com.

I had a query recently around some billing and thanks to their live chat my query was answered within minutes by a very helpful real-life person. We find ProxyClick really user friendly and customisable in our business so it's really good to know that their customer service matches their app. Review collected by and hosted on G2.com.

For the size of our business possibly clearer pricing structures on the website... but I am nit picking here. Review collected by and hosted on G2.com.

ProxyClick allows us to create customized check-in workflows and print temporary badges for visitors. The solution is able to accomplish this with sleek, minimalist tablet kiosks and serves as a great tool for making first impressions to visitors. The best part of ProxyClick is how simple the solution is to manage. Review collected by and hosted on G2.com.

Printers can be difficult to configure. We had trouble installing multiple badge printers in the same workspace. The system is designed to accept one printer as primary and take a secondary printer via a workaround. We had to use a beta version of the app to make the second printer function correctly. Review collected by and hosted on G2.com.

The interface and the easily use of the software Review collected by and hosted on G2.com.

We can't send two differents recipients to a visitors via Mail Review collected by and hosted on G2.com.

Integration with microsoft teams, lets me see who is visiting. Review collected by and hosted on G2.com.

occasional email recipient issues, usually quickly sorted by support. Review collected by and hosted on G2.com.

The feature we use the most is the email invite. I think reception appreciates this feature the most as they will always know when people or groups are coming. and The QR code check in feature is nice. Review collected by and hosted on G2.com.

Not much to dislike but one feature that would be helpful especially in this Era is being able to give guests the ability to answer questions in advance. Maybe as part of the invite email.

We use the feature that has them sign a pdf before coming, but would make things much smoother especially with large groups if they could all answer questions days in advance. Review collected by and hosted on G2.com.

I have checked our user story against other apps. No application was able to fulfill all requirements from the start. Review collected by and hosted on G2.com.

The pricing model is not entirely transparent at first glance. You have to make a little effort to understand the price list and find all the features. But I managed to do that, and the support could have helped me anytime ;-) Review collected by and hosted on G2.com.

The dashboard is simple and effective. The UI is sleek and allows easy management of visitor records. Attendance notifications are a big plus as well. Review collected by and hosted on G2.com.

Some minor UI changes to the iPad app would be nice and improve user interaction.

1) Check-out button/link is way too small and people don't notice it on the iPad home screen. I would make it as large as the Check-in button.

2) There needs to be an option to have the QR code scanning done from the home screen. without physically touching the kiosk. Less physical touch huge plus during this Pandemic and it also shortens the visitor's interaction time. Review collected by and hosted on G2.com.

One of the best features about proxyclick is the amount you can do for a visitor before they even visit your site. The visitior can arrive at you site having already agrees to the terms anc conditions your require and armed with a pre-printed barcode that will then check them into the building, inform who they are visitng that they have arrived, print their name badge and grant them access to the company guest wi-fi. Very intuitive. Review collected by and hosted on G2.com.

It can be quite a costly system dependent on the number of visitors you have. Review collected by and hosted on G2.com.

Easy to use, intuitive, workflows are easy to create. I have suggested that this would be a great app for employees as well especially with the Covid 19 back to work situation. Support has been fabulous and is quick to respond and address issues. Review collected by and hosted on G2.com.

The evolution of the software to include employee check in's would be a great benefit and would like increase the number of customers wanting the product. Review collected by and hosted on G2.com.

It is a very nice, easy, good-working visitor management system. The setup was a breeze, and the support is top-notch! Review collected by and hosted on G2.com.

Nothing at the moment. Everything works as it should. Review collected by and hosted on G2.com.

Custom cites configurtation, custom company details and payment card settings, custom workflows Review collected by and hosted on G2.com.

Tariff plan change - was unexpected, and now we have issue settling for future sites, which is a dealbreaker Review collected by and hosted on G2.com.

The visitor can quickly answer a few questions and save their profiles for return visits. Notifications to the host are quick and easy with the app or email.

We like that the terms can be signed and sent to the visitor so we know everyone agreed before entering the premises. We have yet to use Custom badges but we are actively looking at upgrading to use this feature. Review collected by and hosted on G2.com.

The packages can be expensive. Thought they are changing their price structure too.

We also had an issue with sending a notification to the visitor is someone replies to a notification as we don't have a receptionist to verbal relay the message. I believe this is fixed or will be fixed in a higher tier license. Review collected by and hosted on G2.com.

The ease of setting up your Kiosk and very intuitfive to use. Review collected by and hosted on G2.com.

Some feature require an upgrade to a higher-priced tier, for only a single option that doesn’t justify the cost for us.

But still very competitively priced and very affordable. Review collected by and hosted on G2.com.

I like the ease of use when it comes to registering visitors and being able to customize their email. I also appreciate being able to set different permissions for admins/users. Review collected by and hosted on G2.com.

I wish there was more room for customization on the check-in workflow. For example, there are times we'd like to make a small modification to a screen but we are defaulted to either keeping the page as it is or creating a custom screen. If we have multiple questions we'd like to add, we have to have a whole screen for it instead of adding it to a pre-existing screen. Additionally, tracking recurring visitor passes isn't very easy, as we basically have to go day-by-day to find out who has them as opposed to being able to filter by it. Additionally, I can't seem to understand why delivery notification emails can't be customized as well. I wish we were also able to text visitors regarding their delivery instead of just email, which is not currently possible. Review collected by and hosted on G2.com.