Eptura Visitor Reviews & Product Details

I have been using Eptura Visitor since 2020, it is visitor management at its best. Handles everything from scheduled visit to a newcomer and even includes package delivery.

It has been a few times I had to reach out for support, but it seems they are always available. You can get a quick reply for all your inquires with a solution. Online Support has never let me down. And if I reached out for support is not because something is wrong with Proxyclick (because it has never stopped working) but because I wanted to do something new or different I wasn’t doing before. They guide you step by step until you complete your task.

Billing has changed, I used to have monthly payments, now I'm only offered an annual subscription which is supposedly cheaper in the long run. We usually receive the invoice the same week with all detailed info we need to process payment (from correct address to PO number and any other special request we have). Accounts payable has never had an issue with billing.

Running on iOS also provides a great experience, many people may be Android fans, but iPad really shines when using Eptura visitor. Get a nice stand for your iPad and Eptura visitor will change the way your reception counter looks. It will be neatly organized. And being so self-explanatory you won’t require an extra person to help register a visitor. I recommend you use a smart switch to toggle the iPad power on and off because this works so well you even forget you have an iPad managing your visitors, my last iPad died on me because of 24/7 charging, the battery got damaged and the screen broke because of the swollen battery. So now I have a smart switch turning on and off with 6-hour cycle which has improved performance and life for the device. Review collected by and hosted on G2.com.

It seems to have everything I need. Maybe I would just complain about price, when we started there were different plans, now it has increased a bit above my budget, some features require an extra fee which I think shouldn't be the case or change plan. It has some features I would love to try but they are limited to specific hardware I don't have (like access control or printers) which are not compatible with the solution I already have. Review collected by and hosted on G2.com.

Easy from an admin perspective to get the site set up and be able to send a custom message out to the visitors on directions and how to get to the building. also automatically notifies the Associate when their guest arrives Review collected by and hosted on G2.com.

logging in to the app is a little clunky, we have to log in using a code instead of a username and password and our front desk team forgets this from time to time. Review collected by and hosted on G2.com.

The ability to combine security, efficiency, and guest experience into one seamless platform. It doesn’t just track visitors but it elevates the entire process of welcoming, managing, and safeguarding people in modern workplaces. Review collected by and hosted on G2.com.

It can be expensive, occasionally buggy and sometimes slow to customize or integrate with other systems. While it’s praised for ease of use, these drawbacks stand out in reviews. Review collected by and hosted on G2.com.

What I like best about Eptura Visitor is how simple and seamless it makes the visitor check-in process. The system is intuitive, quick to set up, and provides a professional first impression for guests. I especially appreciate the ability to customize workflows, automate notifications, and maintain a clear record of visitor activity—all of which save time and improve security. Review collected by and hosted on G2.com.

I honestly don’t have any dislikes about Eptura Visitor. I’m not sure what else to add since my experience with it has been positive so far. Review collected by and hosted on G2.com.

Ease of use. Customer support.Ease of integration. Number of features. Review collected by and hosted on G2.com.

Only that the office is on the west coast. Review collected by and hosted on G2.com.

Ease of deployment and ease of use for visitors is one of the best features of this software Review collected by and hosted on G2.com.

There was a bit of a learning curve getting to know the interface after the software acquisition. Review collected by and hosted on G2.com.

Eptura is a very customizable product that has a long list of functionalities. Its cloud uptime is superb. Review collected by and hosted on G2.com.

There are some manual tasks for those Enterprise situations (many locations) that could be automated. For example, individual site token refreshing. Review collected by and hosted on G2.com.

The best part about Visitor is the ease of use it gives associates when they need to see someone at the office. Having the visitor use the QR code and it automatically contacting the host is the best part. Review collected by and hosted on G2.com.

The reporting aspects of Visitor I think can be bolstered. There are few metrics that can be pulled from an analytical standpoint and would love to see more. Review collected by and hosted on G2.com.

Eptura Visitor is simple, efficient, and user-friendly, making it easy to maintain a digital visitor log. One of its best features is the streamlined check-in process- once a visitor is in the system, getting them signed in and on their way takes just seconds. Review collected by and hosted on G2.com.

Eptura Visitor can have slow loading times during busy days. Review collected by and hosted on G2.com.

Proxyclick is a visitor solution web and app based. We use this solution in the last 2 years and it's very stabel, scalable and easy to configure. Our customer really appreciate how fast is the check-in and user friendly. Review collected by and hosted on G2.com.

The program needs a internet connection in order to work so we must create a Wi-Fi DMZ in order to grant our security level Review collected by and hosted on G2.com.