# KnowBe4 PhishER/PhishER Plus Reviews **Vendor:** KnowBe4, Inc. **Category:** [Incident Response Software](https://www.g2.com/categories/incident-response) **Average Rating:** 4.6/5.0 **Total Reviews:** 566 ## About KnowBe4 PhishER/PhishER Plus PhishER Plus is a FedRAMP Moderate certified, lightweight Security Orchestration, Automation, and Response (SOAR) and full Incident Response product designed to help organizations manage email threats that bypass existing security measures. Offering enterprise-grade security automation while maintaining full transparency and control, PhishER Plus is ideal for organizations seeking enhanced email security without the traditional complexity that comes with other platforms. PhishER Plus addresses phishing attacks and malicious email activities through community-sourced intelligence from over 13 million global users, combined with precision AI analysis. This collaborative approach delivers actionable insights and rapid threat detection capabilities, suitable for IT security teams across organizations of all sizes looking to streamline their threat response processes. Organizations achieve significant financial returns, with users experiencing 362% to 650% ROI in the first year. PhishER Plus dramatically reduces investigation and remediation, with organizations reporting: - 85% faster investigation times - 99% reduction in manual email reviews - 90% auto-tagging of reported emails PhishER Plus seamlessly complements your existing security ecosystem, making it a valuable addition to any organization's cybersecurity strategy while delivering immediate operational and financial benefits. ## KnowBe4 PhishER/PhishER Plus Pros & Cons **What users like:** - Users value the **effective phishing tests and automated email triage** , enhancing security and monitoring capabilities effortlessly. (42 reviews) - Users value the **proactive email threat assessment** feature, enhancing security through timely intervention and safe review processes. (25 reviews) - Users value the **automation features** of KnowBe4 PhishER, enhancing efficiency in managing and prioritizing phishing threats. (19 reviews) - Users praise the **ease of use** of KnowBe4 PhishER/PhishER Plus, appreciating its intuitive interface and efficient reporting functions. (18 reviews) - Users value the **robust security features** of KnowBe4 PhishER, enhancing protection against phishing threats efficiently. (15 reviews) - Setup Ease (12 reviews) - Threat Detection (12 reviews) - Automated Response (9 reviews) - Features (9 reviews) - Task Automation (9 reviews) **What users dislike:** - Users report **inconsistent email management** , with emails often miscategorized in Junk folders and lacking clear feedback on scanned emails. (8 reviews) - Users face ongoing issues with **false positives** , complicating automation and necessitating more manual review than desired. (8 reviews) - Users express concerns about **ineffective email security** , as phishing emails can remain in Junk Email folders without automatic quarantine. (8 reviews) - Users express concerns about **inefficient automation** , noting frequent false positives and inconsistent detection of phishing emails. (6 reviews) - Users find the **setup difficult** , requiring time and careful understanding of rules for proper configuration. (6 reviews) - Lack of Automation (5 reviews) - Users find the **difficult setup** process of KnowBe4 PhishER/PhishER Plus to be time-consuming and challenging. (4 reviews) - Inefficient Alerts (4 reviews) - Users find the **learning curve intimidating** without assistance, impacting their ability to adjust and troubleshoot effectively. (4 reviews) - Poor Interface Design (4 reviews) ## KnowBe4 PhishER/PhishER Plus Reviews ### 1. Boosts Security Awareness with Customization Options **Rating:** 3.5/5.0 stars **Reviewed by:** Khoa N. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I use KnowBe4 PhishER to run simulated phishing campaigns for my organization. It has allowed me to bring security awareness to my organization and keep the organization on top in terms of being aware of new phishing tactics and trends. I like that it gives me the ability to select from a library of templates but also create my own if I needed to. The library template is helpful when you're unsure of the direction of where to go. It allows me to be able to select a template that is trending. Creating my own template adds value because it allows me to do my own research and generate something that is more targeted to my organization. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The UI could definitely be improved and sometimes the functionality with previewing the phishing template you edited could be buggy. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I use KnowBe4 PhishER to enhance security awareness and keep my organization updated on phishing trends. The library of templates and the ability to create custom ones help me target my organization more effectively. ### 2. User friendly and great support! **Rating:** 4.0/5.0 stars **Reviewed by:** Scott W. | Executive Director of Instruction, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about KnowBe4 PhishER/PhishER Plus?** PhishER also helps sort and prioritize suspicious emails automatically, making it easier to focus on the ones that pose the biggest risk. It pulls together emails reported by users into one place, helping your team respond faster, spot patterns, and better protect staff from future phishing attempts. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** There are so many comprehensive features built-in, it can be difficult at times to ensure you're using all the features. Additional quick-start guides, simplified setup wizards, or more role-based dashboards would make it even easier for teams to maximize everything the platform offers without feeling overwhelmed. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Staff is more cognizant of emails that come in and when to open/click on items in the email. There is an awareness to suspicious emails like never before. Staff is "on guard" and doing their part to help protect our organization and themselves. ### 3. Lacking in key areas including features, reporting, and support. **Rating:** 0.0/5.0 stars **Reviewed by:** Jeff G. | Business Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** That we have an actionable portal in which to sandbox potential threats. In most cases, it does a good job determining if a reported email is either a threat, spam or clean. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** PhishER is lacking in key areas including features, reporting, and support. It does not offer the robust capabilities found elsewhere in the KnowBe4 ecosystem, particularly when compared to KSAT. The interface feels unpolished, and the platform frequently struggles to process requests, often running slowly and encountering errors more often than is acceptable for a security product. Automation capabilities are minimal. Beyond basic keyword-based tagging, there is very little available to meaningfully streamline workflows or reduce manual effort. Reporting is another major weakness—built-in reports provide limited actionable insight and pale in comparison to the comprehensive reporting available in KSAT. My experience with PhishER support has been particularly disappointing. Issues are routinely minimized or described as “expected behavior,” even when the platform becomes difficult or impossible to use. It is apparent that frontline support agents lack sufficient training and escalation support from senior staff and the development team. If you are considering PhishER because you have been impressed with KnowBe4’s KSAT product, be aware that the same level of polish, investment, and maturity has not been applied here. Based on my experience, PhishER does not currently meet the expectations one would reasonably have for a product in this space. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Through the KnowBe4 Phish Alert Button (PAB), end users have tool to quickly delete and report suspected threats to the IT department. However, the engine itself, through which the IT department processes these reports, suffers greatly from shortfalls described in the main review. ### 4. PHishER is a great product. **Rating:** 4.5/5.0 stars **Reviewed by:** Derek D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I like the automated triage that helps prioritize risky emails, the threat intel that helps us confirm if something is malicious, and the ability to group similar phishing emails so we can clean them up faster across the company. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I’d like to see the automation and similar message detection become more consistent. Sometimes it misses emails that are clearly part of the same campaign and needs manual tuning. It would also be nice to have a bit more flexibility and visibility when building and troubleshooting automation workflows. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It solves the problem that many people get duplicate emails in their inboxes. By one reporting it, we can remove it from all user's accounts, saving others time, and not having to figure out if it's a Phishing email. ### 5. PAB Button Reports Are Incredibly Helpful and Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I found the PAB button reports most helpful. I like getting them and seeing just what gets reported to us and by which users. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The rules need to be explained a bit better for making things more automatic. I have learned more here at the convention about the rules and we found that two of my rules were cancelling each other out. A better guide linked to that would be great. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** The Phish ER is solving our blind spots into what our users are facing in their daily email inboxes and helping us resolve any questions our users have when they report things to us. ### 6. Powerful Platform for Reporting, Reviewing, and Removing Phishing Emails **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** PhishER provides a good platform for users to report potential phishing emails with. As admin, it provides a safe location to review those reported emails and ways to handle those. You can integrate several platforms with it to make it more powerful. The PhishRIP is great for pulling phishing emails out of user's inboxes that may not have reported it yet. It's another useful tool when combating phishing emails. It doesn't take long to set up and is pretty basic, making it easy to review the reported emails. I use it daily to review reported emails and take the necessary action against them. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** My biggest dislike with KnowBe4 is the delay that it operates at time. That may be due to it being a web based application, or it may be due to it's integration with M365 that I use, but sometimes it can take awhile to respond, so I have to wait for it to catch up. These do not happen every time, but when they do, it is fairly annoying. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I need a good way for our users to report phishing and spam email and a platform that I could use to proactively respond to the reported emails. PhishER has helped me do that. ### 7. Intuitive Admin Center and Highly Customizable PhishER Campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Vice President, GRC, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** PhishER lets us tailor campaigns to our specific needs, including curated tests for particular roles across the organization. The admin center is intuitive and easy to navigate, and it brings the most pressing issues to the surface so they get the attention they need. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The search feature is a bit rigid, and I would like more flexible options for how to filter through thousands of reported emails, PhishRIP queries, and similar items. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Testing security awareness and running an auditable program helps meet assurance requirements tied to legal, regulatory, and contract requirements. ### 8. Efficient Email Threat Detection with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Arrow W. **Reviewed Date:** February 09, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I really like that KnowBe4 PhishER/PhishER Plus lets users across our company simply click a button to report suspicious emails, which significantly boosts its adoptability. It's also very easy to set up. The initial automated analysis is crucial in making our decision-making process quick and effective, allowing us to evaluate emails and determine the correct course of action almost instantaneously. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I wish the tool had a partnership with a company like any.run to allow us to analyze attachments in a safe environment real-time within the platform to see if there's malicious code or additional attack vectors embedded inside attachments. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I use KnowBe4 PhishER to quickly evaluate suspicious emails and decide the correct course of action. Its initial automated analysis is crucial for our decision-making, streamlining the process of determining if emails are phishing attempts. ### 9. Powerful Email Threat Removal, But Selection Process Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Becci Z. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I love that users can submit suspicious emails and then if we find that they are a threat we can do a "rip" to identify if other users have received the same email and pull it from their inboxes. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Some of the selection processes within the platform take a bit of getting used to. You need to make sure that you deselect an option because it doesn't automatically do that - so I've sometimes inadvertently sent a response to a previously selected email, instead of only to the one that I wanted to address. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** PhishER empowers our users to be our first line of defense when it comes to threat email detection. They can report suspicious emails using PhishER and then we can proactively seek out any other recipients and pull it proactively from their inbox. This greatly reduces the threat of someone accidentally clicking on a threat or phishing email. **Official Response from Isa Munoz:** > Thank you for your positive feedback on PhishER's threat removal capabilities and for empowering your users as that critical first line of defense, Becci! We appreciate your input about the selection process and understand how important it is to have intuitive workflows when responding quickly to threats. Your feedback helps us identify areas where we can improve the user experience to make threat response even more efficient and error-free. ### 10. KnowBe4: Template-Rich Campaigns, Smooth Ecosystem Integration, and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It offers many campaign templates, organized by industry and category, which makes it easy to find exactly what you need. It integrates well with other modules within the KnowBe4 ecosystem such as training and AI. The solution is well priced for the value we get, and it has great support **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Sometimes the performance lags a bit, and I suspect it’s because their data centers are located outside our region. Overall, its abilities and capabilities are more appealing to me than the UI. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** End-user vulnerability to phishing and other cyberattacks. ### 11. Makes Managing Emails and Phishing Attempts Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Adnan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It makes a life easier to manage emails and phishing attempts **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Not that I know off _ It looks all is good and working **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It shows us the detailed report pof phishing attempt which we can investigate further with other tools ### 12. Efficient Threat Email Management with Minor Limitations **Rating:** 5.0/5.0 stars **Reviewed by:** Nader M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I like that KnowBe4 PhishER/PhishER Plus can automatically pull the threat emails if reported by a user. I also found the initial setup to be easy. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I don't like the limit of 200 deletions at a time for quarantined emails with KnowBe4 PhishER/PhishER Plus. We need to be able to permanently delete threat messages or at least manually do so in bulk. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** KnowBe4 PhishER/PhishER Plus can automatically pull the threat emails if reported by a user. ### 13. Automate Reported Phishing Emails and Training Platorm **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth W. | IT Security Manager, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about KnowBe4 PhishER/PhishER Plus?** We have seen an increase in reporting of phishing emails. As our training and testing has been going users are reporting and responding to real threats. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** More Integrations and reporting capabilities **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** This product solves the problem of phishing emails getting lost in the background and not reviewed. It allows automated responses to be sent to end users to ensure confidence ### 14. Evaluating KnowBe4 PhishER: Efficiency, Automation, and Security **Rating:** 4.0/5.0 stars **Reviewed by:** Will C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I find the detail I'm able to see and the sandbox environment in which to detonate emails to determine if there is a threat, as well as the automation for known emails to free up some of my time. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I find it does not always return clean emails to inbox's and instead leaves them in the Junk Email folder. This might be something with how our account is configured, but I have not been able to determine what is causing this to happen. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Phish ER is helping to train employees to be aware and report suspicious emails, it frees up my time with its automation capabilities, and the Phish rip functionality can take real threats and turn them into training opportunities. ### 15. Very Easy to Use and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mike O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Very easy to use and genuinely user-friendly. Being able to quickly extract reported emails from users’ mailboxes is a huge time-saver and makes the whole process much more efficient. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Only thing I dislike is not knowing about it sooner **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** As a one man security team, PhishER is a massive time saver ### 16. Excellent Email Quarantine and Fast Release Controls **Rating:** 5.0/5.0 stars **Reviewed by:** nathan d. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I love that users can quarantine emails and I can release them back or have those emails be flagged and pulled from all users' email inboxes. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** There currently isn't single sign on but I heard that is coming. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Keeping our users inboxes safe from phishing and spam and strange emails. ### 17. PhishER Automates Responses and Streamlines Threat Quarantine **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron L. | IT Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** PhishER allows me to create some automation to help respond to users on a timely basis. For example, I can create rules that look for Spam keywords and automatically send a response thanking our users for their due diligence and give them some advice on reducing spam emails in the future. Additionally, if there are emails reported that PhishER has defined as a threat, or upon review I have decided is a threat, I am able to query our entire Outlook system and find messages that match the criteria, then pull and quarantine these messages. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** As bad actors continue to evolve, sometimes they are able to send to users, and the receiver's email is not located in the header. Sometimes this prevents the query from working as expected to remove these emails/threats from other users' inboxes. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** PhishER gives us a second and third line of defense against potential threat emails. It allows our human firewall to review and interact and then once reported can help to quarantine the messages that made their way through our incoming filter. **Official Response from Isa Munoz:** > Thank you for sharing how PhishER's automation and quarantine capabilities are strengthening your security defenses, Aaron! We appreciate your feedback about the challenge with hidden receiver addresses in headers. Our team is continually working to enhance threat detection and quarantine functionality to stay ahead of evolving attacker techniques, and insights like yours help guide those improvements. ### 18. Easy to use croudsourced spam and phishing email product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I love being able to easily review messages submitted by my users and to be able to give them feedback, and take action if needed. Being able to easily find and delete or quarantine messages from all of my users inbox is an amazing feature. Lately I have seen multiple instances where a "Global" PhishRIP was started and pulled a number of emails from my users, potentially saving us from a phishing incident. I have used the customer support a couple of times and they have been knowledgeable and helpful every time. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** It's a bit frustrating that you have to first log into the KB4 training portal before being able to access the Phisher Plus interface. (This looks like it is getting fixed soon in the new unified login process.) I wish that I would be able to simply enter an email address to initiate a PhishRIP, instead of having to wait for a user to send in a malicious email. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** PhishER+ allows me to have users submit emails for review directly into a single interface where I can look at them and act accordingly. Further, having the crowdsourced list of known bad URLs and senders is a powerful feature. I love the ability to integrate with VirusTotal to automatically scan attachments right from the review pane is a great feature. ### 19. Powerful Automation, But Needs Smarter Quarantine and Campaign Grouping **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** What I like the most about PhishER is the automation functionality when creating the rules. The ability for us to create rules and automate certain actions based on the rules makes reviewing the reported emails much easier for our team. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** What I dislike about PhishER is that it doesnt have the ability to automatically quarantine a confirmed phishing email. In this use case where a phishing campaign is sent out to users and I find it on phishER and phishRIP all the emails and quarantine them, if the same email is sent again later, it does not automatically quarantine it based on past actions to that email. Another thing is that when a phishing campaign is sent to our users and they all report it, it shows that one email reported by so many multiple users - it would be nice if the system could detect that all the reported emails were part of the same campaign and maybe just have the campaign in the inbox where we could click it to see all the reported emails. Both dislikes are fairly minor but just things that could improve the experience of the admins who review the emails. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** We use PhishER as our primary phish reporting solution for our users. PhishER and its machine learning helps our team by categorizing spam and threat emails fairly accurately. This allows our team to identify and prioritize the threat emails without having to review every single reported email. We benefit from PhishER as it allows our team to be more efficient when reviewing reported emails by users. **Official Response from Isa Munoz:** > Thank you for highlighting how our automation rules are helping your team work more efficiently! We appreciate your thoughtful suggestions about automatic quarantine based on past actions and campaign-level grouping of duplicate reports. These are exactly the kinds of insights that help us understand real-world admin workflows, and we're always looking for ways to make threat management even more streamlined for security teams like yours. ### 20. A Security Product That Our Users Enjoy Using... Surprisingly Enough **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** We are a small team, made smaller but recent RIFs, and the automation features of PhishER are a life saver. We can configure exactly how we want and trust that it will just work. In the rare event that we actually need to sign into the dashboard to investigate something, they retain everything. We can even release a copy of any emails filtered if need be. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Learning to configure it the way we want is a bit time consuming. They have done an amazing job to make it as easy as possible, but we have still misconfigured it more than once. I have no recommendations on how to make it better because it is already as good as I can think to make it, but there is definitely a learning curve. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** We have a small IT team within our agency. Putting eyes on something is often a luxury as we're such a small team. Giving our users a way to notify us when they spot something suspicious and allowing a machine learning system to assess the situation before alerting the IT folks to put eyes on it is priceless. Most of the time, PhishER figures out that the suspicious emails are either harmless or spam and the user gets their automated kickback thanking them for doing the right thing. It gives them a real sense that they're helping, and we never had to even look at it. To be completely honest, we configured the system when we bought it and almost never signed into it again. Getting the info needed to write this review is the first time I signed into PhishER in months. It just works. **Official Response from Isa Munoz:** > Thank you for this fantastic review! We love hearing that PhishER is working so seamlessly for your lean team that you rarely need to sign in. We understand there's a learning curve with initial configuration, and we appreciate your recognition that we've tried to make it as straightforward as possible. Your "set it and forget it" success story is exactly what we aim for, freeing up small teams to focus on what matters most. ### 21. KnowBe4 PhishER **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Information Security Officer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Once the system is synchronized with your O365 environment the process is seamless and very user friendly. This integration has allowed me to increase our awareness as well. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** At this time there are no functions within the PhishER platform that I do not like. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** PhishER is helping manage our inbound email threats and helping me organize our environment. ### 22. Love PhishER **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Once you identify a message as a threat in the PhishER console, PhishRIP can automatically search all your users’ mailboxes and "rip" that email out before anyone else clicks it **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Users are diligent, but 90% of what they report is actually "noise"—newsletters, HR announcements, or legitimate spam. Your analysts waste time manually opening and inspecting safe emails to find the one real threat. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Stop a localized attack from becoming a company-wide breach in seconds. I don't have to manually hunt for who else received the email or rely on users to delete it themselves. ### 23. Effortless Phishing Management with KnowBe4 PhishER Plus **Rating:** 5.0/5.0 stars **Reviewed by:** Monica H. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** What I like best about KnowBe4 Phish ER/ PhishER Plus is how much it simplifies and automates the process of managing reported phishing emails. It turns what could be an overwhelming volume of user-reported messages into a streamlined, organized workflow. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I haven't found anything that I dislike about the KnowBe4 PhisER/PhisER Plu **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** The overwhelming volume of user-reported phishing emails and the time it takes to investigate them manually. Before using PhishER, our team spent a lot of time sorting through reports to determine which ones were real threats and which were false positives. ### 24. Great software to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Ability to pull emails into a global database to help protect other customers and also protect us from what other customers see. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The PAB will sometimes not be available for user to click and report an email. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It is solving emails getting through our email filtering and benefits the company because it allows the administrative team to be see the problems and remove them from the environment. ### 25. Easy to Use with Impressive Options **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandra A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It’s so easy to use and very user-friendly. I also think the options are pretty impressive. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I’d like to see more instructional videos so I can fully master all the options included. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It helps us review reported emails and makes it easier to identify phishing attempts. ### 26. Great Visibility into User-Flagged Messages with PAB **Rating:** 5.0/5.0 stars **Reviewed by:** Rick B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The ability to see all the messages that users flag with the PAB **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Tough to move between massages and back to the rooms **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Our ability to see the target attacks our users are facing and the PhishRIP ability to remove those emails from everyones inbox ### 27. Powerful Email Recall and User Protection **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The ability to pull back emails and further protect users **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Nothing back. I missed out on training for this however so that is desired **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** More and more users are reporting issues which with with a larger sample size I now can cater user training appropriately. ### 28. Effective Training, Seamless Setup with KnowBe4 PhishER **Rating:** 3.5/5.0 stars **Reviewed by:** Cindy C. **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I appreciate the effective training modules that I can share with my staff, which are instrumental in teaching them to identify phishing emails and know how to react appropriately. The setup process was smooth, thanks to a great implementation team who handled everything. I find the realistic regular emails that test various aspects of phishing emails to be very helpful for staff training. The testing emails seem so real, providing true tests for the staff, and I value their contribution to developing a vigilant team. These features make me consider purchasing KnowBe4 PhishER Plus again due to their practical application in improving staff awareness and security posture. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I would prefer to have our former representative, Emmy, back because she was fantastic and proactive. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I use the product to train staff on identifying phishing emails, improving our email security by testing with realistic email scenarios. ### 29. Best tools to fight with Phishing emails **Rating:** 4.0/5.0 stars **Reviewed by:** Lanier S. | IT Security Engineer, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** PhishER is a product from a well-known company, KnowBe4. As the name suggests, it helps catch the phishing emails that cross the email gateway border. It does it by allowing the end users to report the suspicious emails directly to the IT Security team. The best part of this tool is that it provides an easy way to report phishing emails. An email plugin called Phish Alert is installed on the end users' email system, allowing them to report all suspicious emails by clicking on it. It also helps the IT Security team by gathering all the reported emails to the PhishER dashboard. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** PhishER is a good tool, but it has some space for improvement: The integration part can be extended to other security tools. The PhishRip query should have the capability to search all the emails instead of the reported one. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** KnowBe4's PhishER is solving our spam/phishing email reporting and management problem through its smart tools integration. This tool has a set of different features that help us to protect our environment: The Phish Alert plugin added to Outlook makes the reporting process easy for the end users. The PhishML feature auto-scans the reported emails by users and helps the IT Security team by informing them about the email if it is a phishing email, a spam email, or a clean email because the PhishML tags every reported email with a tag. The PhishRip feature helps the IT security team by giving them the option to create a query on reported email, and then they can take action to quarantine all the relevant emails from all the end user systems. The integration with CrowdStrike and VirusTotal gives us the option to scan the reported email within the PhishER environment. PhishFlip helps the security trainer team to convert any real-life phishing email into a simulated phishing campaign to test the users' knowledge. **Official Response from Isa Munoz:** > Thank you for your comprehensive review of KnowBe4 PhishER/PhishER Plus, Lanier! We're happy to hear that you find our Phish Alert plugin and dashboard valuable for your organization's phishing defense strategy. We appreciate your suggestions for improvement, particularly regarding extended integrations and expanded PhishRip query capabilities. Your input is invaluable in helping us continually improve our offerings. ### 30. Never knew I needed it until I needed it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Ability to have everything in one panel and able to drill down to what information I need to get to. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Wish I had it sooner to hel pcut down on time! **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I'm able to cut down on the time needed to research manually. ### 31. PhishER is helping keep our company safe from Phishing **Rating:** 5.0/5.0 stars **Reviewed by:** Seth L. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Having the button available from within the outlook client, web client and mobile client make it convenient to use. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I don't have anything specific to add here **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Protecting the company from Phishing attacks. We have been able to delete phishing attacks from other users' inboxes based on reporting by users ### 32. Good product that does what we need it to do. **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron M. | Internet Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** KnowBe4s products are mostly easy to use and do what we need them to do. We started off looking into their product for our business in order to keep our employees up to date on protecting us and themselves from phishing attacks. Their product makes it quite easy (after the initial setup) to create and schedule phishing tests. Along with the phishing training we were not expecting, but happily surprised, that their platform will also handle standard online training formats, like SCORM. I was able to convert some PowerPoint files via another bit of software and upload those to KnowBe4, and now some of out yearly training items (Sexual Harassments training, CPNI training and the like) no longer need to be meetings or waste paper. A surprising added benefit! **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The initial setup, for us, took quite a bit of doing, though that may be more of the non-standard email setup our business has. After getting through that process I have not run into any further issues. Sometimes their site runs a bit slow, but that seems to be getting better as well. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Training for our employees in both Phishing identification and defense as we as general training using SCORM files. **Official Response from Isa Munoz:** > Thank you for sharing your detailed experience with PhishER and our training platform, Aaron! We're delighted to hear that you've discovered additional value through our SCORM capabilities for your compliance training needs. While we understand the initial setup was challenging with your email configuration, we're glad to hear things are running smoothly now. Thank you for being a valued KnowBe4 customer! ### 33. Cuts Incident Response Time, Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I appreciate KnowBe4 PhishER/PhishER Plus for its ease of use, which makes it straightforward for users. The product effectively cuts incident response time, which is a huge benefit. I also like the header tab feature a lot. Additionally, the initial setup was pretty easy, which made getting started a smooth process. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I think the Attachment tab could be improved. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** KnowBe4 PhishER/PhishER Plus cuts incident response time, making it easier to handle potential phishing emails. ### 34. Automated Phishing Simulations with Smart Scoring **Rating:** 5.0/5.0 stars **Reviewed by:** Mike T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Automated phishing attempts sent randomly and scoring as necessary. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Nothing at this time. The products works well. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** This is helping our staff to learn of potential phishing attack formats and what to watch for. ### 35. Customizable Phish Testing Platform That Engages Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Megan K. | Chief Financial Officer **Reviewed Date:** February 09, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I like the Phish testing and the customization of the emails. It's great that we can customize the phish tests to fit our specific business and industry needs. Additionally, the initial setup of KnowBe4 PhishER/PhishER Plus was easy for us. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I wish when people reported emails using the Phish email that it would give them more info, like if it is spam, threat or clean. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It's our first platform to test employees on phishing emails with consequences for failure. ### 36. It is a decent tool for training and testing users **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It is great to be able to send phishing tests to users, and monitor if they passed or failed. Also, scheduling annual trainings is easy. Multilingual is also a great feature. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The web design could be better, it feels out of date. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Mostly training ### 37. Catches Phishing Emails Like a Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The amount of phishing emails that it catches **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Nothing, possibly the amount of false positives? **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It makes my users evaluate the emails they open before they actually open them ### 38. Fast, Easy Email Threat Reporting and Detection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I like how my users are able to report emails easily and how quickly the platform checks it and lets me know if a threat is detected. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** the manual part of having to PhishRIP it and manually delete emails from other user's inbox **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It is helping us get malicious emails out of our environment that get through our email security vendor ### 39. Effortlessly Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Jason T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Automation & Efficiency Automated triage of reported emails using rules and AI (PhishML). PhishRIP automatically removes confirmed phishing emails from inboxes across the organization. Global Blocklist prevents known threats from reaching users by leveraging crowd-sourced intelligence. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Users report frequent false positives, which complicate automation and require manual review. Some feel the machine learning model needs better tuning to distinguish spam from actual threats **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It help to help the IT enviroment safe from phishing attacks. User are more aware of the phishing attacks ### 40. Essential Tool for IT Security and Phishing Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Alex J. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** As part of the IT department, it is essential to know when people receive phishing emails so we can address the issue as quickly as possible. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Sometimes the button does not work when Chrome updates. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** We are actively working to prevent phishing attacks, and this solution has proven to be an effective defense tool. ### 41. Super Simple UX with Accurate Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Alhannah C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Super simple UX accurate information and insights **What do you dislike about KnowBe4 PhishER/PhishER Plus?** it doesnt pull user information from KSAT **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** SOC ### 42. Effortless Email Triage Makes Identifying Threats Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Dave H. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Knowing the phished emails sent by our users are triaged as they are reported making it easier to determine if one is actually legit. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** A better understanding of how to eliminate a mass email that has been delivered to all staff where only one person sends it in as phishing. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** The solution has provided an greater indepth understanding by our users of the threats that are consistently being sent to us and their diligence in reporting them. ### 43. A simple yet powerful incident response tool **Rating:** 4.5/5.0 stars **Reviewed by:** Lloyd J. | Project Manager - Customer Service and Catalog Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** What makes it truly exceptional is that it doesn't depend solely on its own technology to detect threats. Rather, it begins with my users—the individuals on the front lines. The emphasis on 'harnessing human observation' is a major advantage. Sophisticated attacks often slip past even the most advanced filters, but gathering insights from a trained global community provides a level of intelligence that's hard to surpass. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The integration and setup process is definitely complicated; I really wish it were much simpler. There are still a significant number of false positives, and accuracy issues persist. At times, the Phish Alert Button fails to function as expected. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** The automated removal of threats and spam at the organizational level is truly impressive. ### 44. Good feedback for staff and helping them improve their skill set **Rating:** 4.0/5.0 stars **Reviewed by:** Chad S. | IT Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Very easy to setup. We are using the PhishER Plus and it's great for building more realistic scenarios. That in turns provides much more valuable training. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** It takes a few times to make sure you haven't missed any steps in the setup but once you do you are golden **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It is great for building realistic phishing emails and scenarios that help work with staff to improve their detection skill set ### 45. PhishER - The warrior to catch the phish emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** KnowBe4's PhishER/PhishER Plus has numerous features. One of the best part of KnowBe4 is the Phish Alert Report button that comes with this product. We can install this button on the end user's email system, such as Outlook. With the help of this button, users can report suspicious emails in just a few clicks. This helps us to save their time and effort in the reporting process. The central dashboard for all reported emails. It helps the SOC team to review all the reported emails by users in one place without missing any one. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** PhishRIP is a product that comes with PhishER. The limitation of the PhishRIP is that we can only query the emails reported by end users with the same name, email address, and subject line or attachments. We cannot create a query from our side to search for any different type of emails. The PhishML algorithms need to improve to reduce the false positive results. Sometimes they say a clean email is spam and give it a big spam score. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** KnowBe4 PhishER/PhishER Plus is solving a lot of problems in our organization and benefiting us as well. It works by arranging spam-reported emails in one place, and for end users, it makes the email reporting process very easy. PhishER comes with a product "Phish Alert", which is installed on the end user's email system as a plug-in in and then it makes the reporting process easy by allowing users to report the spam email by using this Phish Alert report plugin in just a few clicks. Before the PhishER users were reporting the email by sending it to the SOC team, but this tool makes the process easy. PhishER has a lot of inbuilt features like PhishML, PhishRIP, and PhishFlip. These features are very helpful for the organization. PhishER also allows us to integrate it with some other third-party tools, such as VirusTotal and Crowdstrike, and they are very helpful in the scanning process of the emails reported by end users. It also has a feature called PhishRIP that helps us to scan the end user email system for any suspicious emails, and then we can quarantine those suspicious emails from this portal without interacting with the end users. **Official Response from Isa Munoz:** > Thank you for sharing such a comprehensive review of Cloud Email Security! We're glad to hear about your smooth deployment experience and how our advanced detection capabilities are catching threats that other solutions missed. I'll share your suggestion about the Graymail folder functionality with our team. Thank you for being a valued KnowBe4 customer! ### 46. Effortless Email Review and PhishRIP in PhishER **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Ability to review emails and phishrip them. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I’m unable to remove multiple copies of the same email based on a single email from the PhishER platform when running a phishrip. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Email security that get past email filters. ### 47. PhishER Review **Rating:** 4.5/5.0 stars **Reviewed by:** Tharaka R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The deployment of PhishER saved the IT team time because end users can now report spam to the PhishER system directly. They used to forward spam emails to the IT team to check and respond to whether they were spam or not. The PhishER portal is organized and easy to navigate. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Sometimes, I wish there was a way for the system to auto-categorize the spam emails sent to PhishER by the end users. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It saves time and makes the end user more knowledgeable about spam emails. Now they have to analyze the email and determine if it's spam or not before clicking the Phish Alert button to report spam. **Official Response from Isa Munoz:** > Thank you for your review and for being a valued KnowBe4 customer, Tharaka! We're glad to hear that PhishER is saving your IT team time and empowering your end users, and if you'd like to explore more features or discuss auto-categorization options, please don't hesitate to reach out to your Customer Success Manager. ### 48. Effortless Spam Triage and Phishing Tests with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The platform is easy to use, making triage and reporting of spam emails efficient. Creating effective phishing tests is also straightforward and user-friendly. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** There isn't much more to add. The tool works well, and the team responds quickly whenever support is needed. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** This tool helps protect our team from phishing attempts while also providing valuable training to ensure our employees stay informed about the latest phishing threats. It plays an important role in maintaining our organization's security and keeping everyone up to date. ### 49. Easy Testing & Phishing Setup, but Training Campaigns Are Manual **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Easy setup on testing and phishing email **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Campaigns for training have to be setup one by aone **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** reminding staff to be careful on emails and texting, showing which staff are at high risk ### 50. This is one of the best training platforms I have ever used/managed. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The platform is so simple and effective. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I wish the PAB Alert Pop Up had a configurable timer, or lasted longer. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** When Users submit emails using the Outlook PAB 90% of them are resolved with human interaction, saving me a ton of time! ## KnowBe4 PhishER/PhishER Plus Discussions - [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) - 2 comments - [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) - 1 comment - [What is a PhishER's tool?](https://www.g2.com/discussions/what-is-a-phisher-s-tool) - 4 comments - [View KnowBe4 PhishER/PhishER Plus pricing details and edition comparison](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+01%3A53%3A27+-0500&secure%5Bsession_id%5D=d3f576ba-ff50-40f8-9292-8cbd040c8ce2&secure%5Btoken%5D=7c3ba57e99678f94a4ee23bc3760a53ac15b693ff478471f5979847697c76810&format=llm_user) ## KnowBe4 PhishER/PhishER Plus Integrations - [ActiveDirectory Domain Controller for Windows 2016](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews) - [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews) - [Cortex XDR](https://www.g2.com/products/palo-alto-networks-cortex-xdr/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [Cyren Inbox Security For Office 365](https://www.g2.com/products/cyren-inbox-security-for-office-365/reviews) - [Fortinet Services](https://www.g2.com/products/fortinet-services/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [INKY Email Security Platform](https://www.g2.com/products/inky-email-security-platform/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Onyxia](https://www.g2.com/products/onyxia/reviews) - [Swimlane](https://www.g2.com/products/swimlane/reviews) - [Tines](https://www.g2.com/products/tines/reviews) - [VirusTotal](https://www.g2.com/products/virustotal/reviews) - [XM Cyber Exposure Management Platform](https://www.g2.com/products/xm-cyber-exposure-management-platform/reviews) ## KnowBe4 PhishER/PhishER Plus Features **Response** - Resolution Automation - Resolution Guidance - Threat Intelligence - Incident Investigation **Automation** - Workflow Mapping - Workflow Automation - Automated Remediation - Log Monitoring **Records** - Incident Logs - Incident Reports **Orchestration** - Security Orchestration - Data Collection - Threat Intelligence - Data Visualization **Management** - Incident Alerts - Incident Case Management - Workflow Management **Response** - Alerting - High Availability/Disaster Recovery **Generative AI** - AI Text Generation - AI Text Summarization ## Top KnowBe4 PhishER/PhishER Plus Alternatives - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - 4.4/5.0 (272 reviews) - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (396 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - 4.3/5.0 (388 reviews)