Paychex Reviews & Product Details

If I can't get ahold of my agent there is always someone in office that can also assist me. Review collected by and hosted on G2.com.

There is only a few people that can help with specific problems, so you have to go though with the person who doesn't know what they are doing to get though to the person who does know what they are doing. Review collected by and hosted on G2.com.

I do like our rep at the moment, he is very helpful! Review collected by and hosted on G2.com.

The paychex to Flock integration has turned out to be a little hard to navigate, it is not as automatic as it seems and when employees choose elections or have life events they are not logged and sent to our insurance company. Review collected by and hosted on G2.com.

I have been using paychex at my current job for approximately 7 years and have only great experiences with my payroll specialists.

Paychex has done a really good making the website user friendly.

I have also used paychex as an outside accountant in prior years and have only good experiences. Review collected by and hosted on G2.com.

I don't like that I have had 5 different specialists in the 7 years I have been using Paychex Review collected by and hosted on G2.com.

Ease of reviewing timesheets and submitting the forms. Though, sometimes it can take a bit of time for the form to be accepted. Review collected by and hosted on G2.com.

A couple of things: a 401K program was started even though I made it clear I wanted to speak with my accountant before signing up. Also, I’m continually being asked whether I want additional add-ons, like workers comp. Review collected by and hosted on G2.com.

Paychex was an easy platform to use, and it also came at a low price point. The timekeeping portion was straightforward and easy to use as well. I used the reporting function quite often which was simple enough. Review collected by and hosted on G2.com.

The learning module didn’t always work as needed. Support wasn’t very strong, and at one point I was completely locked out of the system. The reporting feature was easy to use, but the reports weren’t customizable. The performance process felt very limited, and once it was closed or a deadline was missed, there was no way to go back. The onboarding module wasn’t intuitive and sometimes wouldn’t function properly. There were also many complaints from employees that the system was hard to navigate. Review collected by and hosted on G2.com.

The new retirement system is easy to understand and displays relevant information. Review collected by and hosted on G2.com.

Latency is still a slight issue. An employee may or may not show up on a current pay-cycle after you just finished setting them up, but a refresh usually fixes that. Review collected by and hosted on G2.com.

Customer service has been able to help solve issues when I've needed it. Review collected by and hosted on G2.com.

I had some challenges setting up tax pay originally. Also the specific rep assigned to my company changes a lot and all seem to tend to go straight to voicemail, so I usually just work with random agents instead. Review collected by and hosted on G2.com.

Customer service has been good, and the online platform is easy to use and navigate. Review collected by and hosted on G2.com.

I don’t really dislike anything. A couple of years ago, the customer service wasn’t very good, but it has improved a lot since then. Review collected by and hosted on G2.com.

I use Paychex for its payroll processing and to access my paycheck, and I appreciate how it streamlines payroll and keeps things in one place. The user experience is strong, with an intuitive design that makes HR tasks easy to navigate. I find it user-friendly, which helps reduce errors and saves time. I rely on their reasonably good customer support when needed. Review collected by and hosted on G2.com.

I find the limited customization frustrating. Customer support can be difficult because I have to go through an assigned agent for my account, which isn't always convenient. They also have slow response times during peak periods. The pricing is high for small businesses like mine. Review collected by and hosted on G2.com.

Paychex seamlessly calculates taxes, 401k contributions, and deductions. It handles direct deposits and offers strong reporting that adds transparency. The employee portal is also great for accessing pay stubs and W-2s, as well as making demographic changes. Review collected by and hosted on G2.com.

Integrations have been challenging. We’ve been with Paychex for about seven months and still haven’t been able to integrate with our 401k provider.

Support for benefit offerings is only available via email, and responses have been slow, which has delayed getting issues resolved. Review collected by and hosted on G2.com.