---
title: Paychex Reviews
meta_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1739 reviews by the users' company size, role or industry
  to find out how Paychex works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 1739
  scale: '5'
date_modified: '2026-08-22'
parent_category:
  name: HR
  url: https://www.g2.com/categories/hr
---


# Paychex Reviews
**Vendor:** Paychex Inc  
**Category:** [Payroll Software](https://www.g2.com/categories/payroll)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 1,739  
**AI Enabled:** This product embeds AI to enhance or extend its core functionality.
## About Paychex
Paychex Flex® is an all-in-one HR platform built to help businesses hire, pay, manage, and retain employees all from a single interface. Designed to grow alongside your organization, Paychex Flex combines intelligent technology with flexible support to simplify the full scope of human resource management. At the core of the platform is a connected suite of payroll, HR, benefits, and workforce management tools. Paychex Flex automates routine administrative tasks from payroll processing and tax management to benefits enrollment and scheduling. The all-in-one solution utilizes AI-enabled features such as intelligent payroll automation, predictive analytics and customizable dashboards, as well as AI-supported recruiting technology. For talent management, the platform consolidates recruiting, onboarding, and employee development into one experience. This streamlines hiring workflows and supports a more engaged workforce. Workforce management tools help managers optimize schedules and allocate resources more effectively, while self-service options give employees direct access to pay information, benefits, training resources, and financial management tools. Compliance is built into the platform. Paychex Flex monitors relevant changes to federal, state, and local employment law and automatically alerts businesses to required actions. Organizations can also work with a dedicated HR professional who can interpret regulations and apply them to their specific workplace, combining automated monitoring with human guidance. Reporting and data accuracy benefit from AI, as well. The platform helps organizations identify workforce trends, interpret complex employment data, and manage their people all within a single system of record. Every Paychex Flex user has complete access to in-platform tools and flexible support options at any time. Organizations can select the level of technology and support that best suits their current needs while maintaining the flexibility to adapt as they grow. The result is a platform that adapts to your organization, whether you're managing payroll for a small team or supporting a full HR function across multiple locations.



## Paychex Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users love the **ease of use** in adding new hire information, making payroll stress-free and organized. (128 reviews)
- Users value the **ease of payroll management** with Paychex, highlighting helpful staff and efficient access to pay data. (86 reviews)
- Users appreciate the **helpful customer support** from Paychex, enhancing their experience and problem-solving capabilities. (61 reviews)
- Users value the **outstanding customer support** from Paychex, noting their helpful and friendly assistance in problem-solving. (59 reviews)
- Users value the **efficient payroll management** of Paychex, finding it easy to handle payments and regulatory submissions. (58 reviews)
- Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. (53 reviews)
- Easy Access (35 reviews)
- Easy Payroll (34 reviews)
- Simple (33 reviews)
- Comprehensive Features (28 reviews)

**What users dislike:**

- Users experience **poor customer support** with long hold times and unresponsive communication, complicating their service experience. (63 reviews)
- Users report frequent **payroll and billing issues** , leading to unexpected costs and poor customer support experiences. (31 reviews)
- Users express frustration with Paychex's **poor support services** , highlighting slow responses and unresolved issues leading to costly errors. (27 reviews)
- Users find Paychex to be **expensive** , facing unexpected charges and high fees for additional services, adding frustration. (25 reviews)
- Users find Paychex **not intuitive** , struggling with complex features and difficult navigation in the help sections. (24 reviews)
- Users find Paychex to be **not user-friendly** , experiencing clunky software, customer service issues, and inconvenient features. (20 reviews)
- Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. (20 reviews)
- Users express concerns over **pricing issues** , including unexpected price increases and difficulties with discount renewals. (19 reviews)
- Software Bugs (19 reviews)
- High Fees (18 reviews)

## Paychex Reviews
  ### 1. Intuitive Payroll with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ajay K. | Dentist, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 14, 2026

**What do you like best about Paychex?**

I use Paychex for its payroll processing and to access my paycheck, and I appreciate how it streamlines payroll and keeps things in one place. The user experience is strong, with an intuitive design that makes HR tasks easy to navigate. I find it user-friendly, which helps reduce errors and saves time. I rely on their reasonably good customer support when needed.

**What do you dislike about Paychex?**

I find the limited customization frustrating. Customer support can be difficult because I have to go through an assigned agent for my account, which isn't always convenient. They also have slow response times during peak periods. The pricing is high for small businesses like mine.

**What problems is Paychex solving and how is that benefiting you?**

Paychex streamlines payroll, keeps things centralized, and reduces errors, saving time.

**Official Response from Jill Sexton:**

> Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 2. Seamless Payroll, Transparent Reporting, and a Great Employee Portal

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 14, 2026

**What do you like best about Paychex?**

Paychex seamlessly calculates taxes, 401k contributions, and deductions. It handles direct deposits and offers strong reporting that adds transparency. The employee portal is also great for accessing pay stubs and W-2s, as well as making demographic changes.

**What do you dislike about Paychex?**

Integrations have been challenging. We’ve been with Paychex for about seven months and still haven’t been able to integrate with our 401k provider.

Support for benefit offerings is only available via email, and responses have been slow, which has delayed getting issues resolved.

**What problems is Paychex solving and how is that benefiting you?**

We ran into an issue with our previous payroll provider not submitting FUTA, and they helped us identify the problem and remit the taxes on our behalf. It would have been difficult to navigate this on our own.

**Official Response from Jill Sexton:**

> Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 3. Paychex Takes Payroll Taxes Off My Plate

**Rating:** 4.5/5.0 stars

**Reviewed by:** Richard C. | Controller, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

**What do you like best about Paychex?**

Paychex files and pays payroll taxes for me

**What do you dislike about Paychex?**

Of all the problems I encounter every year, I don't have to worry about Paychex.

**What problems is Paychex solving and how is that benefiting you?**

Paychex handles the payroll for the company, and they calculate, pay and file payroll taxes too. That gives me time for other things.

**Official Response from Troy Farnsworth:**

> Hello. Thank you for your 4.5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 4. Once class leaders in service, now trail the industry

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 28, 2026

**What do you like best about Paychex?**

When the GUI is working properly, it feels fairly intuitive to use.

**What do you dislike about Paychex?**

When there’s an issue, the email response time is slow, and phone support is not feasible due to long hold times and inexperienced agents

**What problems is Paychex solving and how is that benefiting you?**

They handle our payroll and take over some of the manual tasks we used to do ourselves, which makes the process simpler and saves us time.

**Official Response from Michelle  Van Ornum:**

> Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you.  We're happy to look into the account and help resolve any outstanding issues! 

  ### 5. Effortless Payroll Management with Intuitive, Time-Saving Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anshu Y. | Sr. Data Analyst, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** November 11, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Paychex?**

Paychex user-friendly interface and robust payroll processing are great to use. It's Automated payroll and tax processing saves our significant time by handling payments, calculations, and filings with minimal manual effort. It is easy to use for even non technical user.

**What do you dislike about Paychex?**

Overall, Paychex is a great tool that has helped us organize our payroll processing efficiently. However, there are times when customer support responds a bit slowly, which is an area that could be improved. While only minimal training is needed to use the tool effectively, it would be helpful to have a proper guide available for users.

**What problems is Paychex solving and how is that benefiting you?**

We have been using it for a long time, and it has proven to be reliable and accurate in payroll processing, which helps minimize missed payments and tax penalties. By automating our routine tasks and offering easy access to payroll and HR data, it saves us valuable time. Additionally, it enables us to manage our own payroll information, which reduces the overall administrative burden.

**Official Response from Michelle Cates:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 6. Easy Manual Payroll Entry and Strong Rep Relationships

**Rating:** 5.0/5.0 stars

**Reviewed by:** leslie C. | Payroll Administration, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 07, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Paychex?**

Paychex makes it easy to manually input payroll into their system , I love the personal relationships also built with the assigned reps on each account

**What do you dislike about Paychex?**

I wish there was a way of tracking live checks sent out also it would be amazing to be able to process a pay and get direct deposit as soon as the next day

**What problems is Paychex solving and how is that benefiting you?**

Paychex helps me with HR questions and solving HR matters very promptly

**Official Response from Kaitlin George:**

> Thank you for sharing your positive experience with Paychex. We're delighted to hear that you find our system user-friendly for manual payroll input and value the personal relationships with your assigned representatives. Please don't hesitate to reach out to us at reviews@paychex.com if we can be of assistance in the future.

  ### 7. Streamlines New-Employee Onboarding Paperwork

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christine P. | Recruiting Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 07, 2026

**What do you like best about Paychex?**

It takes care of the onboarding paperwork for new employees.

**What do you dislike about Paychex?**

There is noticeable lag with the click-and-point feature. When I select a feature or enter information and then try to save or send it, there’s a delay before it responds.

**What problems is Paychex solving and how is that benefiting you?**

I am responsible for onboarding new hire employees so this allows me to send paperwork electronically and allows me to track the completion

**Official Response from Lexi Suarez-Bello:**

> Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 8. Confident, Reliable Payroll Processing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 05, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Paychex?**

Having the confidence that my payroll is processed properly.

**What do you dislike about Paychex?**

When we run into glitches between platforms, it disrupts our workflow and affects the overall flow of our processes.

**What problems is Paychex solving and how is that benefiting you?**

The updated onboarding has saved us time in our new-hire process and made bringing people on board a bit smoother.

**Official Response from Troy Farnsworth:**

> Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com.

  ### 9. Easy Payroll Submission with Fast, Helpful Answers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hayes I. | Agency Owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 08, 2026

**What do you like best about Paychex?**

Payroll is easy to submit, and when I need answers, I get them quickly.

**What do you dislike about Paychex?**

At this time, there’s nothing I don’t like.

**What problems is Paychex solving and how is that benefiting you?**

It benefits me by helping me save money.

**Official Response from Jill Sexton:**

> Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 10. Customer Service for Special Case Not Prompt 

**Rating:** 3.5/5.0 stars

**Reviewed by:** Audrey C. | Controller, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 11, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Paychex?**

Customer service was not able to respond to issues related to IT/Paycheck Flex  in a timely manner.

**What do you dislike about Paychex?**

Strengthen training of payroll taxes knowledges to its payroll service representatives. Responding to special cases and IT/portal related issues in a timely manner, and taking the initiative to provide updates to the inquiring customers.

**What problems is Paychex solving and how is that benefiting you?**

Paychex staff was able to help me figure out the right amount of deduction for deferred contributions without affecting the take-home pay.

**Official Response from Lexi Suarez-Bello:**

> Thank you for taking the time to provide your review. We value your feedback and are committed to enhancing your experience with us. Should you have any further comments or suggestions, please feel free to contact us at reviews@paychex.com.

  ### 11. Still paying for Paychex errors from months ago

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 27, 2026

**What do you like best about Paychex?**

The Paychex system was acceptable but a little dated. I wanted to add timekeeping my payroll contact could nto tell me how much it would cost. They referred me to their sales team told me it could takee 5-10 business days and I never heard back.

**What do you dislike about Paychex?**

We started using Paychex in January 2024. From the beginning, response times have been consistently slow and unreliable. In some cases, we were told upfront that requests could take up to 15 business days to process. In others, we were quoted 1–3 business days, only for the issue to drag on for more than a week. Multiple times, after waiting, we were then told that the request had been sent to the wrong department and needed to be rerouted...and the clock starts over.

We have experienced multiple payroll issues. On several occasions, payroll has been completely stopped because a new employee was coded incorrectly in their system. It took three full payroll cycles to resolve one issue, and each time payroll was halted until it was addressed.

In one particularly serious incident, all of our employees’ direct deposit information was wiped out without notice, and payroll was converted to paper checks. We caught the issue before processing, but it required every employee to reenter their banking information, and payroll ended up being delayed.

Nearly 60 days later, those same checks were mailed out to employees. We reported it and were told that the paper checks generated during that error had been voided and that no further action was needed.

Then about 30 days after that, we received notice that Paychex intended to debit our bank account because some of those supposedly voided checks had been cashed. We were told that we would be responsible for collecting those funds back from employees, despite having reported the issue immediately and being assured the checks were void.

There have also been compliance and structural issues with how services are handled. Although we have a contract for PEO services, we discovered that Paychex had not registered as a PEO in our home state. Instead, they filed under a power of attorney, meaning filings were made under our EIN rather than theirs, which created additional complications. In other situations, they sent notices to other states indicating they were no longer our PEO while still under contract with us.

This only scratches the surface of the issues we’ve had.

**What problems is Paychex solving and how is that benefiting you?**

We are actually waiting on them to resolve issues...and we may end up just paying the the fees that should have been paid correctly by them in the first place. I've spent too much time cycling in emails trying to get someone in Paychex to actually take care of a timely issue.

**Official Response from Michelle  Van Ornum:**

> We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.  

  ### 12. User-Friendly Payroll with Room for Support Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jamie L. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 05, 2026

**What do you like best about Paychex?**

I like Paychex for its ease of use. It's user-friendly and offers easy step-by-step processes. I can seamlessly enroll employees, onboard, update records, and run reports. The availability of these features makes managing payroll tasks much more manageable.

**What do you dislike about Paychex?**

Connecting with my specialist if I have questions or concerns. Anytime I call, I am redirected or have to leave a voicemail. I don't have a lot of interaction with my assigned representative.

**What problems is Paychex solving and how is that benefiting you?**

Paychex simplifies managing tax forms and payroll data. It's user-friendly, allowing me to easily enroll employees, onboard, update, and run reports.

**Official Response from Troy Farnsworth:**

> Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com.

  ### 13. Easy-to-Navigate Payroll and Helpful HR Tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

**What do you like best about Paychex?**

Payroll is easy to navigate, and the HR component is very helpful as well. Overall, both areas are straightforward to use and make it simpler to manage day-to-day tasks.

**What do you dislike about Paychex?**

Sometimes Paychex Flex doesn’t communicate with the payroll system correctly, so I end up having to manually adjust certain items.

**What problems is Paychex solving and how is that benefiting you?**

They’ve solved a lot of payroll problems and final-check issues. This has benefited me in several ways, especially by saving me time.

**Official Response from Troy Farnsworth:**

> Thank you for your review. We’re glad to hear you find Paychex user friendly and appreciate the integrated timeclock, payroll, and tax filing capabilities. We understand your preference for familiar layouts when updates are introduced. Please don't hesitate to reach out to us at reviews@paychex.com if there's anything we can assist with!

  ### 14. Paychex is terrible, 0/10, would not recommend

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** March 18, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Paychex?**

Nothing!  Paychex has been terrible to work with.

**What do you dislike about Paychex?**

I dislike the lack of knowledge, being passed around and not getting serious issued addressed.  Payroll errors are not resolved and there is no accountability by any support person (or manager).

**What problems is Paychex solving and how is that benefiting you?**

Paychex has actually cost me (small business owner) considerable time and money in trying to resolve discrepancies between Paychex payroll team (where the errors and lack of communication and constantly changing "dedicated account reps"  are taking place) and our Benefits administrators.  This has caused inaccurate payroll, inaccurate W-2s, over billing for benefits and service fees and inaccurate medical coverage for our employees.  Its been a disaster and I would not recommend Paychex to anyone.

**Official Response from Jill Sexton:**

> Hi Cindy! We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.

  ### 15. Exceptional Payroll Management with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daloa W. | HR Payroll Manger, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 22, 2026

**What do you like best about Paychex?**

I like the way Paychex handles my payroll. The customer service agent is also helpful with their problems. The initial setup was very easy, and we had no problems at all.

**What do you dislike about Paychex?**

Nothing in particular. I appreciate all the services rendered.

**What problems is Paychex solving and how is that benefiting you?**

I use Paychex to run reports and handle payroll efficiently, with excellent customer service support.

**Official Response from Michelle Latoy:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 16. Comprehensive HR Services, but Navigation and 401(k) Updates Need Improvement

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 05, 2026

**What do you like best about Paychex?**

They offer a comprehensive range of services, including integrated 401(k) administration. Their HR consulting package is particularly strong, and their technical support team is highly responsive and provides assistance promptly.

**What do you dislike about Paychex?**

It is difficult to find the various scattered menus here. Additionally, the response time for 401(k) services is quite slow, and the information regarding 401(k) plans is not up to date.

**What problems is Paychex solving and how is that benefiting you?**

401(k) service, we could use 401(k) services in paychex

**Official Response from Lexi Suarez-Bello:**

> Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 17. Effortless Payroll Management with Paychex

**Rating:** 5.0/5.0 stars

**Reviewed by:** Darla S. | Chief Financial Officer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 29, 2026

**What do you like best about Paychex?**

I like how Paychex makes it easy to track pay and deductions. It also keeps track of needed W2s and information if an audit is done, which is really handy. Paychex serves as a one-stop shop because I can contact customer service, and they'll send me all the information needed for an audit. I find it user-friendly, and their direct customer service is a big help. The initial setup was very easy, with a representative staying on the phone until everything was installed and logins were created.

**What do you dislike about Paychex?**

I don't like the hold times when trying to reach customer service.

**What problems is Paychex solving and how is that benefiting you?**

I use Paychex for easy tracking of pay and deductions, keeping track of W2s, and providing audit information. It's user-friendly, provides direct customer service, and functions as a one-stop shop for payroll needs.

**Official Response from Donna Di Pasquale:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 18. Easy to Use, but Payment Scheduling Needs More Flexibility

**Rating:** 3.5/5.0 stars

**Reviewed by:** Amber T. | COO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 05, 2026

**What do you like best about Paychex?**

I like how easy I find the system is to use.

**What do you dislike about Paychex?**

I dislike how I have to submit 2 days prior to running payments. I would like more flexibility without being charged extra.

**What problems is Paychex solving and how is that benefiting you?**

The biggest problem Paychex solves for me is taking out taxes from the checks.

**Official Response from Troy Farnsworth:**

> Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com.

  ### 19. Works Well for Employees, But Rep Communication Needs Improvement

**Rating:** 3.0/5.0 stars

**Reviewed by:** Elizabeth G. | Office Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

**What do you like best about Paychex?**

I like how the app works for our employees.

**What do you dislike about Paychex?**

I dislike our rep never answering calls.

**What problems is Paychex solving and how is that benefiting you?**

They help our employees see their timecards and pay stubs.

**Official Response from Michelle  Van Ornum:**

> Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! 

  ### 20. User-Friendly System, but Customer Service Needs Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Nancy C. | Business Operations Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** March 10, 2026

**What do you like best about Paychex?**

Their system is very user-friendly. Reports and documents are easy to access, and using the system doesn’t require much training, which makes it straightforward to get started.

**What do you dislike about Paychex?**

Their customer service is extremely lacking. It's why I switched to proliant a few years ago and now that I'm back with Paychex I realize their customer service has only gotten worse.

**What problems is Paychex solving and how is that benefiting you?**

It's not.  I don't get returned emails from my rep. It's very frustrating.

**Official Response from Michelle Cates:**

> Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you.  We're happy to look into the account and help resolve any outstanding issues!

  ### 21. Employee Ease with Time Clock

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mandy H. | T, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** October 01, 2025

**What do you like best about Paychex?**

Paychex makes it easy for me to clock in and out of my virtual education job. It is a requirement that I implement it when I am working any of my shifts. I use it daily, as I work every single day (even though only part-time). It seems to have the right amount of features, and I'm not sure if it would need more. It has been very easy to integrate into my regular routine. Typically, when there is an issue, I either reach out to my HR or they reach out to me. Because of this, I have not had to use customer support.

**What do you dislike about Paychex?**

Paychex has a tendency to fail to accurately record clock-ins or outs on random days. This results in my HR contacting me to clarify what time I finished my shift, despite the fact that I did, indeed, complete the task. It is very frustrating and adds more work than either of us needs.

**What problems is Paychex solving and how is that benefiting you?**

The primary benefit of Paychex is being able to easily clock in and out of my shifts, as well as easily being able to access my time logs and tax documents each year.

**Official Response from Troy Farnsworth:**

> Hi Mandy, Thank you for taking the time to share your feedback. We're pleased to hear that our features are meeting your needs. If there's anything we can assist you with in the future, please don't hesitate to reach out to us at reviews@paychex.com.

  ### 22. Great for Tracking, Reporting, and On-Time Taxes—But Pricing Needs Consistency

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 28, 2026

**What do you like best about Paychex?**

Tracking / reporting / paying taxes when due

**What do you dislike about Paychex?**

Cost doubles every year unless you call in and ask for a promo

**What problems is Paychex solving and how is that benefiting you?**

Solved tax payments / delays / fines from IRS.  Save our business time and money

**Official Response from Kaitlin George:**

> Thank you for your feedback. We are glad to hear that our tracking, reporting, and tax payment services have successfully saved your business time and money. We also appreciate you sharing your perspective on our pricing structure. This information is valuable and will be shared with the appropriate teams for their review. 

  ### 23. Frequent Login and Punch Errors Create Extra Work for Supervisors

**Rating:** 2.5/5.0 stars

**Reviewed by:** Calie G. | Property Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 21, 2026

**What do you like best about Paychex?**

The ability to look at location of where employees clocks in

**What do you dislike about Paychex?**

The errors. Punches don't go through and it doesn't let you log in quite often which then makes more work for supervisors to fix punches

**What problems is Paychex solving and how is that benefiting you?**

I'm not aware of what issues they are solving

**Official Response from Michelle  Van Ornum:**

> Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! 

  ### 24. Reliable Support, Time Clock Issues Persist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Felicia A. | HR Generalist

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 04, 2025

**What do you like best about Paychex?**

I really appreciate the support team at Paychex. We've had three different acquisitions this year, and the support team has been extremely great in helping us implement Paychex for each new facility we've acquired. Their support is nonstop; they've seen us through the first payroll of every facility to ensure everything is running smoothly. We have weekly calls with them, and their hands-on support is really appreciated.

**What do you dislike about Paychex?**

The time clocks. I think our biggest issue is time clocks. A lot of times, they just don't work properly. We have experienced a lot of camera issues with the time clock that we're using, where they kinda just fail and, decide to stop working. So I think that would be a big area of improvement for us.

**What problems is Paychex solving and how is that benefiting you?**

Paychex helps us track time and attendance, meal break penalties, overtime, and double time. It ensures accurate employee payouts and defends against PAGA claims. It also tracks employee personal information.

**Official Response from Donna Di Pasquale:**

> Good afternoon, Felicia.
Thank you so much for the 5-star rating and your positive feedback. We truly appreciate your kind words and will be sure to pass along your comments about the timeclocks to the relevant team.
Thanks again for taking the time to share your experience with us.


  ### 25. Integration Issues Make Paychex a Frustrating Experience

**Rating:** 0.5/5.0 stars

**Reviewed by:** Erin W.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 08, 2025

**What do you like best about Paychex?**

Nothing

**What do you dislike about Paychex?**

I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex treated withdrawals of pretax and Roth contributions as taxable. The integration between payroll and time & attendance modules is minimal; managers and employment status must be set separately in each. During open enrollment, Paychex prematurely starts HSA employer contributions despite the benefits year not beginning, causing issues for employees switching plans. The Flock module managing benefits doesn't communicate with the PBA module for FSAs and HSAs, lacking necessary checks when transitioning between health plans. The initial setup was tough due to having different contacts for each module, and they failed to set up our COBRA properly as discussed.

**What problems is Paychex solving and how is that benefiting you?**

Paychex doesn't solve problems and instead creates them, especially with 401(k) and integration issues between modules like payroll and time & attendance.

**Official Response from Michelle Cates:**

> We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.

  ### 26. Paychex was amazing helping with ERC

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heath D. | VP, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 30, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Paychex?**

During the Covid 19 pandemic, Paychex kept up with the new laws and helped my company stay aflote. They helped with PPP funding sources that would actually work with our compnay. They also held webinars where they explained how we could use both ERC and PPP funds together. They were able to help keep my company alive.

They are great. The only bad thing is they offend have high turn over. 

**What do you dislike about Paychex?**

They have expertise in so many areas, but it always feels that when they want to educate you, they are only doing it to sell you a new product, rather than doing it because you are a current client. - same as my last review.

The only bad thing is they offend have high turn over. 

**Recommendations to others considering Paychex:**

It's an excellent payroll service! I highly recommend them.

**What problems is Paychex solving and how is that benefiting you?**

They helped keep my company alive, helping me understand and use all of the government covid19 support. They were able to help get me $750,000 in covid support over the two years. (2020 & 2021)

**Official Response from Candice Williams:**

> Hello. I am glad that  you were able to receive assistance when needed. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 27. Complete Services for Small Businesses with Responsive Account Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 26, 2026

**What do you like best about Paychex?**

Completeness of all of the services they provide - particularly to a small business.  Can always get the account rep on the phone or responding to an email.

**What do you dislike about Paychex?**

Having to renew yearly the processing service discount that. they offer our business.  The discounting should remain in effect and not have to be renewed.

**What problems is Paychex solving and how is that benefiting you?**

Managing payroll documentation for tax authorities.

**Official Response from Jill Sexton:**

> Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 28. Easy to Use with Helpful Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 08, 2026

**What do you like best about Paychex?**

It is very easy to use and access.  The integrations are helpful.

**What do you dislike about Paychex?**

Sometimes it is hard to get in touch with your associate

**What problems is Paychex solving and how is that benefiting you?**

It has helped me to be able to do our payroll quickly and easily.

**Official Response from Jill Sexton:**

> Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 29. Effortless Payroll with Challenges in Support Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tiffany S. | Property Manager, Commercial Real Estate, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 21, 2026

**What do you like best about Paychex?**

I love how easy Paychex is to use and navigate for reviewing my paystubs or W2. The platform makes it easy to pull up my W2 and print it out when I do my annual taxes. It's very easy to use and find the necessary documents without hassle.

**What do you dislike about Paychex?**

reaching their customer service is hard

**What problems is Paychex solving and how is that benefiting you?**

Paychex simplifies finding my pay amount and tax documents, and I can easily navigate my paystubs and W2s, making taxes easier.

**Official Response from Michelle  Van Ornum:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 

  ### 30. Great for Vacation Tracking, Needs Better Customer Support

**Rating:** 1.5/5.0 stars

**Reviewed by:** Kelly G. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 14, 2026

**What do you like best about Paychex?**

I like tracking vacation in Paychex. The requesting of days off works very well.

**What do you dislike about Paychex?**

The customer service and setting up payroll correctly. Customer service seemed to enter things incorrectly frequently. They were not very helpful in setting up our payroll.

**What problems is Paychex solving and how is that benefiting you?**

n/a

**Official Response from Michelle  Van Ornum:**

> Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you.  We're happy to look into the account and help resolve any outstanding issues! 

  ### 31. All-in-One HR and Payroll, but Billing Transparency Needs Work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 05, 2026

**What do you like best about Paychex?**

The ability to administer time and attendance, payroll, and several HR benefits in one consolidated place.

**What do you dislike about Paychex?**

That sometimes I dont know what the charges are that hit our business account. We dont always get an invoice for some of the charges, or they dont match our tax liabilities report.

**What problems is Paychex solving and how is that benefiting you?**

It helped us create our first-ever employee handbook, to be compliant for employees across 9 different states.

**Official Response from Troy Farnsworth:**

> Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com.

  ### 32. User-Friendly Payroll Solution with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lexie B. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 05, 2026

**What do you like best about Paychex?**

I find Paychex user-friendly, which saves me time and allows me to navigate on my own. I also appreciate the employee training feature. The setup was very easy, making it convenient to get started.

**What do you dislike about Paychex?**

N/A

**What problems is Paychex solving and how is that benefiting you?**

I use Paychex to easily apply taxes, manage contributions, and handle PTO. It's user-friendly, saving time and letting me navigate on my own, plus it offers helpful employee training.

**Official Response from Troy Farnsworth:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 33. User-Friendly and Easy for New Hires to Navigate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 14, 2026

**What do you like best about Paychex?**

I love how user-friendly it is, and how easily new hires are able to navigate it.

**What do you dislike about Paychex?**

The updates keep changing how we’re used to doing things. For example, the new time cards aren’t as good as the old ones, and every time I’m in Time and Attendance I have to switch back to the old timecards.

**What problems is Paychex solving and how is that benefiting you?**

Paychex has made filing taxes a breeze as they take care of all the filings for me now

**Official Response from Michelle  Van Ornum:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 

  ### 34. Paychex Flex Professional and Reliable

**Rating:** 3.0/5.0 stars

**Reviewed by:** Gladys M. | Office Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 12, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Paychex?**

I was disappointed that they were unable to negotiate a better healthcare rate for us to stay with the PEO product.

**What do you dislike about Paychex?**

They need to offer more competitive healthcare rates

**What problems is Paychex solving and how is that benefiting you?**

It appears that the retirement services aspect is more user friendly

**Official Response from Jill Sexton:**

> Thank you for taking the time to provide your review. We value your feedback and are committed to enhancing your experience with us. Should you have any further comments or suggestions, please feel free to contact us at reviews@paychex.com.

  ### 35. Easy to Get Started, Fair Pricing, and Great Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonathan L. | President, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 18, 2026

**What do you like best about Paychex?**

Easy to get started, reasonably priced, and the service is good.

**What do you dislike about Paychex?**

I haven’t run into any issues so far that I’d consider a “dislike.”

**What problems is Paychex solving and how is that benefiting you?**

They make sure my employees get paid on time.

**Official Response from Lexi Suarez-Bello:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 

  ### 36. Smooth, Hassle-Free Payroll for Consistent Pay Periods

**Rating:** 4.0/5.0 stars

**Reviewed by:** M A. | Managing Partner, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 05, 2026

**What do you like best about Paychex?**

Ease of getting through payroll without issues as our payroll tends to be same from pay period to pay period

**What do you dislike about Paychex?**

Sometimes when I need to modify payroll, it may take two or more sessions with out of country agents to accomplish what I need.

**What problems is Paychex solving and how is that benefiting you?**

My time is valuable and when I can order payroll in less than two minutes - thats great!

**Official Response from Troy Farnsworth:**

> Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com.

  ### 37. For a small company like mine...Paychex is big help

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 28, 2026

**What do you like best about Paychex?**

Paychex has taken a big load off my plate. I also feel that employees have more control over how they connect with payroll services and the extra features available to them.

**What do you dislike about Paychex?**

I do not like the endless sales emails and call I get trying to sell me more features.

**What problems is Paychex solving and how is that benefiting you?**

It helps keep me in compliance with regulations.

**Official Response from Kaitlin George:**

> Thank you for sharing that Paychex has been a big help for your small company. We are pleased to hear that our service has taken a load off your plate and that it helps you stay in compliance with regulations.

We also appreciate your perspective on our communications regarding additional features. This is useful feedback for our teams as they work to ensure our client outreach is both helpful and well-received.

  ### 38. Intuitive program constantly evolving

**Rating:** 4.0/5.0 stars

**Reviewed by:** Melanda D. | Commissions Analyst, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 17, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Paychex?**

Theres a lot more to the program than when my previous review was done but I continue to use it the same as my needs have not changed.

**What do you dislike about Paychex?**

It can still be a little cumbersome but now it's because of new features that I haven't gotten the hang of.

**What problems is Paychex solving and how is that benefiting you?**

I used to have to do payroll manually in excel and google sheets there were too many mistakes being made as well as inaccurate information causing issues.

**Official Response from Lexi Suarez-Bello:**

> Thank you for your review. If there is anything we can do to improve your experience please reach out to us at reviews@paychex.com and let us know.

  ### 39. Easy, Straightforward Tracking for PTO, Benefits, and Pay Stubs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 27, 2026

**What do you like best about Paychex?**

It's easy to track my PTO, benefits, pay, and payment stubs. The interface is very easy to use and read.

**What do you dislike about Paychex?**

Nothing! It's incredibly straightforward and easy to use

**What problems is Paychex solving and how is that benefiting you?**

It allows me to easily request time off, track my pay over time, and download documents for taxes or other purposes.

**Official Response from Jill Sexton:**

> Hello. Thank you for your positive review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 40. Regret Switching to Paychex: Poor Support, High Turnover, and Costly Mistakes

**Rating:** 0.0/5.0 stars

**Reviewed by:** Carla J. | Controller, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 31, 2025

**What do you like best about Paychex?**

Smooth talking sales people.  Don't be fooled to switch over - they don't live up to the hype.

**What do you dislike about Paychex?**

We moved our Co payroll from ADP to Paychex 3rd Qtr 2024.   Paychex has FAILED to file quarterly reports and now the EDD is sending a Notice of Intent to Lien.  We have been assessed thousands of dollars in penalties because of this.  Last year upon receiving my first Notice, I worked with Paychex rep who said she would take care of it...long story short, I went through 6 reps (none of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected.

Yesterday the Tax Dept (PAC) opened a case and closed it saying it was taken care of - ummmm not true.  The Tax Dept conveniently doesn't have a phone number to call.  They refer me to my Account Specialist who doesn't even have viewing access to info on my "tax case/resolution".  I forwarded the tax dept emails and they bounced back.

Lack of follow up due to high turnover within the company and/or lack of caring, is costing me time, money and my sanity.

Seriously - do not sign up for Paychex - consider ADP - I was lured over and now regret it.

Emails bounce back - no phone numbers for key personnel and oh, one more thing - their main number goes to an offshore call center who also pass you around like a beach ball.

BEWARE!

**What problems is Paychex solving and how is that benefiting you?**

Paychex doesn't solve problems but creates them.   When they say a problem is solved - it isn't.  I have been dealing with them paying my payroll taxes incorrectly for 14 months now.  Noone is accountable.  HIGH turn over.  Good luck!

**Official Response from Lexi Suarez-Bello:**

> We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.


  ### 41. Easy to Manage and Navigate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lizette H. | Case Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 19, 2026

**What do you like best about Paychex?**

Paychex was easy to manage and navigate.

**What do you dislike about Paychex?**

There are times when there are system issues that prevent log ins which interferes with the ability to clock in or out.

**What problems is Paychex solving and how is that benefiting you?**

Paychex keeps track of time worked as well as my PTO and paystubs benefits me because its easy to access and view.

**Official Response from Michelle  Van Ornum:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 

  ### 42. Automated Tax Filing and Insightful Reporting That Keeps Us on Track

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 30, 2026

**What do you like best about Paychex?**

User-level dashboard with business requirement reporting, enabling timely and automated employee tax return filing.

**What do you dislike about Paychex?**

It’s slightly costly, and the support response time could be better. Also, the continuous changes in the dedicated support manager make it harder to maintain consistency.

**What problems is Paychex solving and how is that benefiting you?**

I use it for payroll processing & reporting taxes across regions, and I’m also looking to enhance our I-9 reporting.

**Official Response from Kaitlin George:**

> Thank you for sharing your experience with Paychex. It’s great to hear that you value the user-level dashboard and business requirement reporting for efficient, automated employee tax filing. Your feedback is important, and we will ensure it is shared with our team. Please don't hesitate to email us at reviews@paychex.com if we can be of further support in the future. Thank you for your review. 

  ### 43. Great Communication That Helps Me Navigate

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 07, 2026

**What do you like best about Paychex?**

Communication is good to help me navigate

**What do you dislike about Paychex?**

So far I don’t have any negative experience

**What problems is Paychex solving and how is that benefiting you?**

I now have an easy way to do our company payroll

**Official Response from Jill Sexton:**

> Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 44. Paychex Makes Payroll Easy for Our Small Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rebekah M. | Bookkeeper, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 07, 2026

**What do you like best about Paychex?**

Paychex has been a great payroll company for our small business!

**What do you dislike about Paychex?**

It takes some time to learn, but once you catch on its great!

**What problems is Paychex solving and how is that benefiting you?**

Tracking employees and managing payroll has never been easier!

**Official Response from Kaitlin George:**

> Thank you for your feedback! We're thrilled to hear that Paychex has been a valuable partner for your small business. We understand that there can be a learning curve, and we're pleased to know that once familiar, it meets your needs effectively. We're glad our platform has simplified tracking employees and managing payroll for you. Your insights are appreciated. Please email us at reviews@paychex.com if we can provide further support.

  ### 45. Easy Employee Direct Deposit Payments

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

**What do you like best about Paychex?**

easy to pay employees with direct deposit.

**What do you dislike about Paychex?**

it is really hard to get a live agent on the phone sometimes

**What problems is Paychex solving and how is that benefiting you?**

I have to run payroll anyway, but Paychex makes the process easier than our old system.

**Official Response from Michelle  Van Ornum:**

> Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! 

  ### 46. Customizable Reports and Flexible Payroll Make HR Management a Breeze

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 07, 2025

**What do you like best about Paychex?**

I like the customization report that he can produce for analytical HR. Dedicated service to member who is willing to help us on payroll processing even at last minute. The fact that payroll can be submitted the day before the payday is convenient instead of submitting it two days prior. Have some more flexibility.

**What do you dislike about Paychex?**

Platform homepage, and the view of time car are inconvenience. Hope we can have a one page overview of employment, personal, and other sections all at once instead of going into one layer of button and try to find the menu.

**What problems is Paychex solving and how is that benefiting you?**

I heard that Pahex will combine Paycor and Paychex Flex. I hope by combining there’s no discrepancy between time and attendance and payroll. Also we hope the menu options are easier to navigate.

**Official Response from Donna Di Pasquale:**

> Good evening, Thanks for the 4 Stars.  We appreciate your feedback.  We will pass along the suggestions and feedback for Paychex and Paycor.  

  ### 47. Great UI and Integrations That Boost Team Management Confidence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert C. | Operations manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 21, 2026

**What do you like best about Paychex?**

The user interface and integrations are very good. The way you can manage the program gives me confidence and really helps when it comes to managing my team.

**What do you dislike about Paychex?**

It is a little more complicated to use and not as user friendly.

**What problems is Paychex solving and how is that benefiting you?**

Customer support calls seems to get passed around the departments instead of deal with the issue quickly and Outsourcing.

**Official Response from Michelle  Van Ornum:**

> Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 

  ### 48. Easy Weekly Payroll, Reporting Needs More Excel Options

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 21, 2026

**What do you like best about Paychex?**

My Payroll is easy to process each week.

**What do you dislike about Paychex?**

The reporting could be better and more excel

**What problems is Paychex solving and how is that benefiting you?**

Reporting is limited and most are in PDF not in excel

**Official Response from Lexi Suarez-Bello:**

> Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 49. Not for everyone.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Carol A. | Pres/CFO, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 20, 2026

**What do you like best about Paychex?**

They take care of paying payroll taxes, offer benefits and have customizable reports.

**What do you dislike about Paychex?**

Expensive, too many survey requests.  A bit deceptive about plans.

**What problems is Paychex solving and how is that benefiting you?**

None.  I cancelled contract.

**Official Response from Troy Farnsworth:**

> Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

  ### 50. Great Payroll Reporting, But Support Is Split Across Teams

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

**What do you like best about Paychex?**

reporting. the standard payroll reports are great.

**What do you dislike about Paychex?**

multiple areas for support. 1 for payroll, 1 for time & attendance, etc.

**What problems is Paychex solving and how is that benefiting you?**

payroll reports by department. hours for budgeting.

**Official Response from Michelle  Van Ornum:**

> Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! 


## Paychex Discussions
  - [What services does Paychex offer?](https://www.g2.com/discussions/what-services-does-paychex-offer) - 1 comment, 2 upvotes
  - [What is the difference between Paychex and Paychex Flex?](https://www.g2.com/discussions/what-is-the-difference-between-paychex-and-paychex-flex) - 1 comment, 2 upvotes
  - [Does Paychex offer PEO services?](https://www.g2.com/discussions/does-paychex-offer-peo-services) - 1 comment, 1 upvote
  - [What is Paychex Flex?](https://www.g2.com/discussions/what-is-paychex-flex) - 1 comment, 1 upvote
  - [Is Paychex Flex easy to use?](https://www.g2.com/discussions/is-paychex-flex-easy-to-use) - 1 comment, 1 upvote

- [View Paychex pricing details and edition comparison](https://www.g2.com/products/paychex/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-23+23%3A58%3A45+-0500&secure%5Bsession_id%5D=d4162d8c-c4ab-4f56-934f-61b023985255&secure%5Btoken%5D=4e07facf12de41ec77a2fad751c940b0440a62e30c671af64ab3e1c4f8862288&format=llm_user)
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## Paychex Features
**Additional Functionality**
- Data Import/Export
- Estimating
- Timer
- Multi-Currency
- Customizable Reports
- Alerts/Notifications
- Reporting/Analytics
- Real-Time Updates
- Projections
- Customizable Fields
- Approval Process Control
- Mobile App
- Generative AI
- Activity Dashboard
- Billing & Invoicing
- Budgeting/Forecasting
- Resource Allocation & Planning
- Access Controls/Permissions
- Real-Time Notifications
- AI Copilot
- Summary Reports
- Reporting & Statistics
- Real-Time Data
- Automatic Time Capture
- Overtime Calculation
- Clock In/Out
- Productivity Analysis
- Multi-Language
- Employee Scheduling
- Employee Database
- Billable & Non-Billable Hours
- Usage Tracking/Analytics

**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Expense Management
- Salary Structures
- Compliance
- Benefits Administration
- Goal Management
- Benefits Management
- Employee Management
- Workflow Management
- HR Management
- Recruitment Management
- Payroll Management
- Compliance Management
- Document Management
- Calendar Management
- Performance Management
- Time Off Management
- Compensation Management
- Training Management
- Timesheet Management
- Talent Management
- Commission Management

**Expense Reports**
- Ease of Creating Expense Reports
- Bank / Credit Card Integration
- Digital Receipt Management
- Employee Reimbursement
- Corporate Card
- Credit Card Management

**Employee Self Service**
- Web Portal
- Benefits Manager
- Mobile
- Self Service Portal

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Mobile Benefits Access
- Timesheet Management
- Payroll Management
- Performance Management
- Recruitment Management
- Compliance Management
- Deduction Management
- Training Management
- Employee Management
- Compensation Management
- HR Management
- Workflow Management
- Attendance Management
- Retirement Plan Management
- Provider Management
- Online Benefits Enrollment
- Employee Portal

**Compliance**
- Compliance Support
- Safety Program
- Certified Assistance

**Automation**
- Process Automation

**Platform Basics**
- Interoperability
- Performance
- Internationalization
- Security

**Basics**
- Reporting
- Interoperability
- Performance

**Background Check Administration**
- Screening and Assessments
- Compliance
- Dashboard
- Tenant Screening
- Employment Screening
- Drug & Health Screenings

**Platform Basics**
- Interoperability
- Performance
- Self-service
- Automation

**Training & eLearning**
- Content Delivery and Tracking
- Customer Training
- Manager Portals
- Content Storage and Management
- Interactive Content
- Skills Tracking
- Progress Tracking
- Course Management
- Contact Management
- eCommerce Management
- Learning Management
- Assignment Management
- Assessment Management
- Learner Portal
- Content Library

**Platform Basics**
- Reporting
- Dashboard
- Performance

**Performance reviews**
- 360 Reviews
- Customizable Forms
- Review Cycle Tracking
- Ongoing Performance Tracking
- Applicant Tracking

**Reports**
- Score Cards
- Customizability
- Graphs and Charts
- Dashboards
- Activity Dashboard

**Generative AI**
- Generative AI

**Generative AI**
- Generative AI

**Generative AI**
- AI Text Summarization

**Agentic AI - Applicant Tracking Systems (ATS)**
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Agentic AI - Onboarding**
- Adaptive Learning
- Proactive Assistance

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Additional Functionality**
- Reminders
- Applicant Tracking
- Time & Attendance
- Predictive Analytics
- Learning & Development
- Employee Database
- Employee Engagement
- Self Service Portal
- Sick Leave Tracking
- Customizable Branding
- Mobile App
- Access Controls/Permissions
- Onboarding
- Customizable Reports
- 360 Degree Feedback
- Customizable Templates
- AI Copilot
- Reporting/Analytics
- Succession Planning
- Data Import/Export
- Approval Process Control
- Surveys & Feedback
- Offboarding

**Additional Functionality**
- Asynchronous Learning
- AI Copilot
- Activity Dashboard
- Training Companies
- Customizable Reports
- Self-paced Learning
- Gamification
- Multi-Language
- Skills Assessment
- Modeling & Simulation
- Academic/Education
- Third-Party Integrations
- Customizable Branding
- Tests/Assessments
- Training Administration
- Social Learning
- Surveys & Feedback
- Blended Learning
- Virtual Classroom
- SCORM Compliance
- Mobile Learning
- Generative AI
- Built-in LMS
- Built-in Course Authoring
- Learning Paths/Tracks
- API
- Synchronous Learning
- Certification & Licensing
- Single Sign On
- Reminders
- Corporate/Business
- Reporting/Analytics

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Travel Management**
- Advanced Integrations
- Online Booking
- Credit Card Management
- Booking Management
- User Management
- Restriction Management
- Reservations Management
- Reimbursement Management
- Vendor Management
- Travel Management
- Promotions Management
- Workflow Management
- Receipt Management
- Supplier Management
- Compliance Management
- Policy Management
- Invoice Management
- Real-Time Notifications
- Third-Party Integrations
- Timesheet Management
- Invoice Management
- Reimbursement Management
- Real-Time Notifications

**Administration**
- Payroll Entry
- Time Off Accrual
- Direct Deposit
- Expense Reimbursement
- Pre-tax Deductions
- Wage Garnishment
- Approvals
- Check/W-2 Printing
- Check/W-2 Delivery
- Split Deposits

**Sourcing**
- Candidate Search
- Career Page Configuration
- Candidate Sourcing
- Job Posting
- Candidate Sourcing Metrics
- Boolean Search
- Resume Search

**Platform Content**
- Forms Library
- E-Forms
- E-Signature
- Background Checks
- Offer Letter Approvals
- Offer Letter Templates
- Customizable Templates

**Course Authoring**
- Course Builder
- Role-Based Templates
- Assessments & Quizzes
- Instructor-Led Training

**Platform**
- Tools
- Management
- Access
- Mobile Access
- Performance Management
- Tax Management
- Compliance Management
- Recruitment Management
- Employee Management
- Expense Management
- Certification Management
- Insurance Management
- Attendance Management
- Payroll Management
- Document Management
- Benefits Management
- Workforce Management
- Contractor Management
- Client Management

**Logistics**
- Dashboards & Reporting
- Data Collection
- Lanuguage Options
- Activity Dashboard
- Real-Time Data
- Real-Time Reporting
- Payroll Reporting

**Platform Functionality**
- Customizability
- Mobility

**Additional Functionality**
- Dashboard
- Cloud
- Mobility

**Background Check Data**
- Real-Time Tracking
- Platform Search
- Alerts and Notifications
- Status Tracking
- Applicant Tracking

**Platform Data**
- Platform Search
- Dashboard
- Alerts and Notifications
- Analytics

**Platform Content**
- Process/Workflow Automation
- File Sharing
- Content Library

**Goals**
- Goal Setting/Tracking
- Company Goals And OKRs

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Benefits Dashboards
- Mobile Benefits Access
- Integrations / APIs
- Internationalization
- Mobility

**Cleaning**
- Filtering
- Levels of Measurement
- Transformation

**Generative AI**
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Reminders
- Applicant Tracking
- Time & Attendance
- Predictive Analytics
- Learning & Development
- Employee Database
- Employee Engagement
- Self Service Portal
- Sick Leave Tracking
- Customizable Branding
- Mobile App
- Access Controls/Permissions
- Onboarding
- Customizable Reports
- 360 Degree Feedback
- Customizable Templates
- AI Copilot
- Reporting/Analytics
- Succession Planning
- Data Import/Export
- Approval Process Control
- Surveys & Feedback
- Offboarding
- Employee Profiles
- For Cloud
- Employee Training
- Time Off Requests

**Time Tracking**
- Ease of Completing Timesheets
- Tracking Time to Project/Task
- Billable Time Rate Management
- Reimbursement Management
- Task Progress Tracking

**Taxes**
- Tax Calculation
- Tax Filing
- Automatic Tax Payment

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building
- Application Management
- Candidate Management
- Task Management
- Pipeline Management
- Calendar Management
- Workflow Management
- Communication Management
- Compliance Tracking
- Approval Workflow
- Application Management
- Job Management

**Platform Additional Functionality**
- Self-Service Portal
- Automated Team Introductions
- Compliance Training
- Automated Onboarding Workflows
- Onboarding Notifications

**Course Delivery**
- Learning Paths/Tracks
- Communication & Notifications
- Assignment Scheduling
- Self-paced Learning
- Mobile Learning
- Blended Learning
- Social Learning
- Synchronous Learning
- Extended Enterprise Learning
- Asynchronous Learning

**Support**
- Scale
- Specialist Guidance
- Consulting
- Invoicing
- Implementation
- Support
- Assistance

**Management**
- Schedule Creation Tools
- Schedule Management
- Employee Leave Management
- User Access
- User Role Access
- Employee Information
- Employee Information Automation
- Calendar Management
- Workflow Management
- Compliance Management
- Timesheet Management
- Payroll Management
- HR Management
- Time Off Management
- Task Management
- Document Management
- Mobile Access

**Platform Data**
- Reporting
- Alerts and Notifications
- Platform Search
- Visualization
- Real-Time Notifications

**Content**
- Automation
- File Sharing

**Background Check Additional Functionality**
- Integrations
- Mobility
- Messaging
- Third-Party Integrations
- Screening Services Integration

**Platform Functionality**
- Dashboard
- Talent Management
- Diversity
- Add-on
- Talent Acquisition
- Proctoring
- Assessments
- Assessment Management
- Employee Management
- Email Management
- Recruitment Management
- Compliance Management
- Training Management
- HR Management
- Compensation Management
- Competency Management
- Workflow Management
- Performance Management
- Mentoring Program Management
- Interview Management

**Platform Additional Functionality**
- Integrations
- Mobility
- Corporate Discounts
- Employee Engagement
- Rewards

**Feedback**
- Continuous Feedback
- Requesting Feedback
- 1-On-1 Meetings
- Public Praise
- Surveys & Feedback
- 360 Degree Feedback

**Generative AI**
- Generative AI

**Generative AI**
- AI Text Generation
- AI Image-to-Text
- Generative AI

**Additional Functionality**
- ACA Reporting
- Real-Time Reporting
- Vacation/Leave Tracking
- HIPAA Compliant
- Reminders
- Leave Tracking
- COBRA Administration
- AI Copilot
- Data Import/Export
- Reporting & Statistics
- Employee Database
- Time Off Requests
- Employee Benefits Administration
- Configurable Workflow
- Sick Leave Tracking
- Life Insurance Administration
- Health Insurance Administration
- Benefits Administration Outsourcing
- Disability Insurance Administration
- Attendance Tracking
- Applicant Tracking
- Customizable Reports
- FMLA Administration
- Document Storage
- Employee Onboarding
- HSA/FSA Administration
- Reporting/Analytics

**Additional Functionality**
- Data Connectors
- For PEO/ASO
- Time Tracking
- Applicant Tracking
- API
- Client Portal
- Employee Benefits Administration
- Employee Portal
- Onboarding
- AI Copilot
- Online Benefits Enrollment
- Employee Engagement
- Accounting
- Generative AI
- Workflow Automation

**Additional Functionality**
- Customizable Branding
- Workflow Management
- Third-Party Integrations
- Document Storage
- Surveys & Feedback
- Benefits Management
- Access Controls/Permissions
- Payroll Management
- Compensation Plan Modeling
- 360 Degree Feedback
- Email Templates
- Employee Profiles
- Attendance Tracking
- Real-Time Analytics
- Performance Management
- AI Copilot
- Employee Database
- Real-Time Reporting
- Turnover Tracking
- Document Management
- Organizational Charting
- Trend Analysis
- Employee Management
- Talent Management
- Employee Self Service
- Employee Portal
- Employee Onboarding
- Compensation Management
- Alerts/Notifications
- Data Visualization
- Performance Appraisal
- Task Management
- Ad hoc Reporting
- Reporting & Statistics
- Data Import/Export
- Secure Data Storage
- Self Service Portal
- Feedback Management
- Recruitment Management
- API
- HR Metrics Library
- Vacation/Leave Tracking
- Succession Planning
- Predictive Modeling
- Customizable Reports
- Applicant Tracking
- Training Management
- Survey/Poll Management
- Leave Tracking

**Additional Functionality**
- Reminders
- Mobile App
- Status Tracking
- Sick Leave Tracking
- Overtime Calculation
- Reporting/Analytics
- Time Tracking
- API
- Employee Scheduling
- Employee Database
- Role-Based Permissions
- FMLA Administration
- Self Service Portal
- Data Import/Export
- AI Copilot
- Generative AI
- Approval Process Control
- Search/Filter
- Attendance Tracking
- Access Controls/Permissions
- Third-Party Integrations
- HR Management
- Timesheet Management
- Leave Tracking
- Team Calendars
- Reporting & Statistics
- Vacation/Leave Tracking
- Real-Time Data
- Document Storage
- Workflow Management
- Attendance Management
- Payroll Management
- Calendar Management
- Activity Dashboard
- Employee Management
- Employee Profiles
- Absence Management
- Time Off Requests
- Performance Management
- Approval Workflow
- Time Off Management
- Customizable Reports
- Leave Policy Management
- Compliance Management

**Additional Functionality**
- Employee Profiles
- Goal Management
- eCards
- Incentive Management
- Gamification
- AI/Machine Learning
- Leaderboards
- Chat/Messaging
- Budget Control
- Mobile Access
- Single Sign On
- API
- Peer-to-Peer Recognition
- Employee Reward Programs
- Customizable Templates
- Ongoing Performance Tracking
- Customizable Branding
- Nominations
- Recognition Tracking
- Social Recognition
- Awards Management
- Engagement Tracking
- Alerts/Notifications
- Customizable Reports
- Reminders
- Rewards Catalog
- Manager-to-Employee Recognition
- 360 Degree Feedback
- Commenting/Notes
- Generative AI
- AI Copilot
- Multi-Language
- Reporting/Analytics
- Surveys & Feedback

**Client Invoicing**
- Project Accounting / Revenue Recognition
- Biometric Recognition
- Optical Character Recognition

**Integration**
- API / Integration
- Time Tracking Integration
- Accounting Integration
- Core HR Integration
- API
- 401(k) Tracking
- Expense Tracking
- Vacation/Leave Tracking
- Third-Party Integrations
- Third-Party Integration

**Platform Data**
- Time-to-Productivity Reporting
- Onboarding Process Reporting
- Visualization

**Course Management**
- Gamification
- Varied User Types
- Certifications
- Industry Compliance 
- SCORM Compliance

**Monitoring**
- Regulations Enforcement
- Compliance Monitoring
- Integration
- Third-Party Integrations

**Recruiting and Onboarding**
- Sourcing and Candidate Identification
- Interview Scheduling
- Applicant Tracking

**Data**
- Dashboards And Reports
- Historical Data
- Customizable Reports
- Real-Time Data

**Generative AI - Expense Management**
- Image-to-Text
- Text Generation
- Text Summarization

**Additional Functionality**
- Reminders
- Mobile App
- Status Tracking
- Sick Leave Tracking
- Overtime Calculation
- Reporting/Analytics
- Time Tracking
- API
- Employee Scheduling
- Employee Database
- Role-Based Permissions
- FMLA Administration
- Self Service Portal
- Data Import/Export
- AI Copilot
- Generative AI
- Approval Process Control
- Search/Filter
- Attendance Tracking
- Vacation/Leave Tracking
- Biometric Recognition
- Clock In/Out
- Alerts/Notifications
- Customizable Reports
- Project Time Tracking
- Audit Trail
- Leave Tracking
- Multi-Location
- Access Controls/Permissions
- Time & Expense Tracking
- Real-Time Notifications
- Lockout Periods
- Electronic Signature
- Automated Scheduling
- Geofencing
- Labor Forecasting
- Employee Portal
- Employee Time Tracking
- Punch card
- Automatic Time Capture

**Additional Functionality**
- Audit Trail
- Secure Data Storage
- AI Copilot
- Approval Process Control
- Data Import/Export
- Duplicate Detection
- Expense Claims
- Budgeting/Forecasting
- Customizable Fields
- Spend Control
- Customizable Templates
- Access Controls/Permissions
- Reporting & Statistics
- Automated Receipt Matching
- Mobile Receipt Upload
- Billable & Non-Billable Hours
- Financial Analysis
- Categorization/Grouping
- Single Sign On
- Activity Dashboard

**Platform**
- Customization 
- Integration APIs
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

**Platform**
- Payroll Reporting
- User, Role, and Access Management
- Performance and Reliability
- Scalability
- Payroll Reporting
- Activity Dashboard
- Compensation Management
- Timesheet Management
- Performance Management
- Benefits Management
- Document Management
- Payroll Management
- Compliance Management
- Cash Flow Management
- Team Management
- Policy Management
- Calendar Management
- Mobile Access
- Attendance Management
- Deduction Management
- Employee Management
- Reimbursement Management
- Audit Management
- Receipt Management
- Time Off Management
- Workflow Management
- Expense Management

**LMS Marketplace**
- E-Commerce
- Course Marketplace
- Subscriptions

**Recruiting and Onboarding**
- Interview Scheduling
- Onboarding

**Agentic AI - Performance Management**
- Succession Planning

**Agentic AI - Talent Intelligence**
- Multi-step Planning
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**AI Investigation and Verification - Background Check**
- Verification
- Employment Eligibility Verification
- Education Verification
- Data Verification
- Identity Verification

**Additional Functionality**
- AI Copilot
- Customizable Reports
- Approval Process Control
- Collaboration Tools
- Customizable Branding
- Employee Database
- Activity Tracking
- Data Security
- Employee Handbook
- Data Import/Export
- Generative AI
- Reminders
- Role-Based Permissions
- Customizable Fields
- Applicant Tracking
- Reporting & Statistics

**Additional Functionality**
- Reminders
- Employee Profiles
- Generative AI
- Alerts/Notifications
- W-2 Preparation
- Multi-Country
- Employee Database
- Reporting & Statistics
- Employee Self Service
- AI Copilot
- Data Import/Export
- Multi-State
- Approval Process Control
- Tax Compliance
- Access Controls/Permissions
- Time Tracking
- Customizable Reports
- Web-based Deployment
- Payroll Outsourcing
- Expense Claims
- Multi-Currency
- Corporate/Business
- Chatbot
- 1099 Preparation
- Auto Update
- Time & Attendance
- AI/Machine Learning
- Employee Onboarding
- Batch Processing
- Accounting
- For Accountants
- For CPA Firms
- Multi-Location
- Reporting/Analytics
- For Small Businesses
- Workflow Automation

**Additional Functionality**
- Assessment Management
- Workflow Management
- Employee Onboarding
- Batch Processing
- Reference Checking
- Compliance Management
- Records Management
- Fraud Detection
- API
- Reporting & Statistics
- Generative AI
- Real-Time Monitoring
- Feedback Management
- Search/Filter
- Online Applications
- AI Copilot
- Candidate Profiles
- Reporting/Analytics
- Real-Time Reporting
- Job Application Management
- Secure Data Storage
- Self Service Portal
- Visual Analytics
- Summary Reports
- SSL Security
- Historical Reporting
- Recruitment Management
- Customizable Reports
- Reminders

**Additional Functionality**
- Employee Portal
- Performance Metrics
- Self Service Portal
- Customizable Templates
- Generative AI
- Employee Management
- Employee Profiles
- Reporting & Statistics
- AI Copilot
- Alerts/Notifications
- Weighted Performance Measures
- Third-Party Integrations
- Peer Appraisals
- Personalization and Recommendation
- Compensation Management
- Performance Appraisal
- Individual Development Plans
- Self Assessment
- Skills Assessment
- Performance Review Management
- Document Management
- Workflow Management
- Training Management
- Employee Database
- Approval Process Control
- AI Summarization
- Competency Management
- API
- Employee Recognition
- Onboarding
- Career Development
- Customizable Branding
- Reminders
- Employee Engagement
- Learning & Development
- Workflow Automation

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Mobile**
- Receipt Capture
- Mileage Tracking
- Expense Tracking
- Real-Time Updates

**Platform**
- Embedded AI / Machine Learning
- Complex Approval Workflow
- Generative AI

**Interface**
- White Labeling
- Multilingual

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Chatbot
- Generative AI

**Additional Functionality**
- Self Service Portal
- Data Import/Export
- Question Library
- Customizable Templates
- Reminders
- Recruiting Firms
- Talent Pool
- AI Copilot
- Scoring
- Candidate Profiles
- Job Board
- Internal HR
- Reference Checking
- Careers Page
- Resume Storage
- Customizable Branding
- Collaboration Tools
- Tagging
- Alerts/Notifications
- Matching Engine
- Search/Filter
- Social Recruiting
- Onboarding
- Reporting & Statistics
- For Small Businesses
- Background Screening
- Commenting/Notes
- Billing & Invoicing
- CRM
- Resume Database
- Email Marketing
- Searchable Database
- GDPR Compliance
- Job Requisition

**Mobile Time Tracking**
- Project Time Tracking
- Expense Tracking
- Progress Tracking
- Activity Tracking
- Time Tracking by Client
- Project Tracking
- Billable Items Tracking
- Attendance Tracking
- Vacation/Leave Tracking
- Project Time Tracking
- Leave Tracking
- Budget Tracking
- Online Time Tracking
- Offline Time Tracking
- Location Tracking

**Administration**
- PCI Regulation Compliant

**Training & eLearning**
- Assessments and Practice
- Content Delivery and Tracking
- Content Creation
- Customer Training
- Manager Portals
- Content Storage and Management
- Content Libraries
- Compliance Tracking
- Course Tracking
- Progress Tracking
- eCommerce Management
- Knowledge Base Management
- Course Management
- Assessment Management
- Training Management
- Feedback Management
- User Management
- Learner Portal

**Administration**
- Business Tool Integration
- Workflow
- Automated Reminders
- Policy Compliance Management
- User, Role, and Access Management
- Timesheet Management
- Payroll Management
- Employee Management
- Invoice Management
- Calendar Management
- Workflow Management
- Task Management
- Mobile Access
- Mobile Access
- Workflow Management
- Compliance Management

**Generative AI**
- Generative AI

**Platform**
- Reporting
- APIs / Integration
- Internationalization
- Performance and Reliability
- Mobile User Support
- Offline
- Accounting Integration
- QuickBooks Integration
- Real-Time Reporting
- Third-Party Integrations
- Payroll Integration
- Accounting Integration

**Agentic AI - Corporate Learning Management Systems **
- Multi-Language

**Additional Functionality**
- AI Copilot
- Built-in Course Authoring
- Reminders
- Academic/Education
- eLearning Companies
- Virtual Classroom
- Offline Access
- Personalization and Recommendation
- Video Conferencing
- Certification & Licensing
- Single Sign On
- API
- Progress Reports
- Access Controls/Permissions
- Collaboration Tools
- Customizable Branding
- Discussions/Forums
- Enrollment Confirmation
- Customizable Reports
- Activity Dashboard
- Third-Party Integrations
- Gradebook
- Corporate/Business
- Workflow Automation

**Workforce Management Platform Features**
- Labor Forecasting
- Shift Scheduling
- Time & Attendance Tracking
- Absence & Leave Management
- Skills Management
- Workforce Analytics
- Self-Service Capabilities
- Mobile Shift Scheduling
- Team Communication
- Budgeting/Forecasting
- Automated Scheduling
- Employee Scheduling
- Time Off Management
- Workflow Management
- Timesheet Management
- Recruitment Management
- Performance Management
- Payroll Management
- Attendance Management
- Calendar Management
- Employee Management
- Compliance Management
- Compliance Tracking
- Activity Tracking
- Sick Leave Tracking
- Vacation/Leave Tracking
- Skills Tracking
- Variable Workforce
- Reporting/Analytics

**Additional Functionality**
- Real-Time Reporting
- Shift Swapping
- AI Copilot
- Real-Time Notifications
- Reminders
- Self Service Portal
- Employee Database
- Time Off Requests
- Approval Process Control
- Performance Metrics
- Employee Onboarding
- Document Storage
- Real-Time Data
- Data Import/Export
- Time & Attendance
- Drag & Drop
- Clock In/Out
- Customizable Reports
- Generative AI

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